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RETAIL STATISTICS 2014 TIER 01

(HAVING 15 BRANCHES AND ABOVE)

52 Branches 12 Counties 4 Countries

36 Branches 7 Counties 3 Countries

TIER 02

(HAVING BETWEEN 5-15 BRANCHES) Chandarana Supermarkets Saltes Supermarkets Cleanshelf Supermarkets Eastmatt Supermarkets Selfridges Supermarkets

8 Branches 7 Branches 6 Branches 6 Branches 6 Branches

2 Counties 2 Counties 4 Counties 3 Counties 2 Counties

Ukwala Supermarkets Tumaini Supermarket Khethia Supermarkets Magunandu Supermarkets Mulley Supermarkets Mathai Supermarkets Budget Supermarkets

6 Branches 6 Branches 5 Branches 5 Branches 5 Branches 5 Branches 5 Branches

5 Counties 3 Counties 3 Counties 4 Counties 1 County 4 Counties 3 Counties

Retail Design &

Project Management MORE STATS

56 Branches 14 Counties 2 Countries

TIER 03

(HAVING BELOW 4 BRANCHES) Kassmatt Supermarkets Setlight Supermarkets Quick matt Supermarkets

4 Branches 4 Branches 4 Branches

1 & SUPPLIER GUIDE

INSIGHT RETAIL # 18 APRIL - JUNE, 2018

IN THE EAST AFRICA

30 Branches 13 Counties 1 Country

2 3 3

BAKERY EQUIPMENT & ACCESSORIES

PROOFER

OVEN

DOUGH MIXER

PASTRY SHEETER BREAD SLICER

SERVE OVER COUNTERS

BREAD DISPLAY BASKETS

BREAD UNITS

Renova Limited, Viraj Complex, Godown No 16 Tel : 0707 111 666 / +254 20 351 7777/8 | Email: info@renova.co.ke | www.renova.co.ke 2

INSIGHT RETAIL #18 APRIL - JUNE, 2018

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EDITION 16 | JUNE - AUG, 2017

EDITION 17 | NOV ‘17 - JAN ‘18

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YOUR RETAIL BUSINESS INTELLIGENCE PUBLICATION

RETAIL INNOVATIONS

EDITION 16 JUNE - AUGUST 2017

CONTENT

CONTENT Packaging Insight

> Technology Trends

Instore Design

> Retail Innovation

See onPg. Pg.2118 Seedetails details on

> Supplier Listing

Retail Research & Trends

Supplier Management and Guide

1

EDITION 10 | JUN - AUG 2017

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EDITION 18 APRIL - JUNE, 2018

EDITION 11 | NOV -’17 - JAN ‘18

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INSIGHT RETAIL #17 NOV 2017 - JAN 2018

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INSIGHT RETAIL #16 JUNE - AUGUST 2017

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Hospitality Events

Pg 6.

RETAIL TRENDS

Pg 8.

PROJECT MANAGEMENT

Pg 10.

HR SOFTWARE

Supplier Listing Hospitality Training

Supplier Listing

Technology Trends

Tropical Heat

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Pg 12.

Contact us today for special advertising rates:

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RETAIL DESIGN

Pg 17.

DIRECTORY INSIGHTS

Pg 22.

RETAILERS LISTING

EDITOR’S NOTE EDITION 18 | APR - JUN ‘18

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Dear Reader,

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SUPERMARKETS | BOUTIQUES | BAKERIES & BUTCHERIES | PHARMACIES | FURNITURE & ELECTRONIC STORES

www.insightpublication.org

YOUR RETAIL BUSINESS INTELLIGENCE PUBLICATION

RETAIL STATISTICS 2014 TIER 01

(HAVING 15 BRANCHES AND ABOVE)

52 Branches 12 Counties 4 Countries

36 Branches 7 Counties 3 Countries

TIER 02

(HAVING BETWEEN 5-15 BRANCHES)

30 Branches 13 Counties 1 Country

56 Branches 14 Counties 2 Countries

TIER 03

(HAVING BELOW 4 BRANCHES)

Chandarana Supermarkets Saltes Supermarkets

8 Branches 7 Branches

2 Counties 2 Counties

Kassmatt Supermarkets Setlight Supermarkets

4 Branches 4 Branches

2 Counties 3 Counties

Cleanshelf Supermarkets Eastmatt Supermarkets

6 Branches 6 Branches

4 Counties 3 Counties

Quick matt Supermarkets

4 Branches

3 Counties

Selfridges Supermarkets Ukwala Supermarkets

6 Branches 6 Branches

2 Counties 5 Counties

Tumaini Supermarket Khethia Supermarkets

6 Branches 5 Branches

3 Counties 3 Counties

Magunandu Supermarkets Mulley Supermarkets

5 Branches 5 Branches

4 Counties 1 County

Mathai Supermarkets Budget Supermarkets

5 Branches 5 Branches

4 Counties 3 Counties

Retail Design &

elcome to the 18th edition of the Insight Retail Magazine, the only business to business magazine distributed quarterly free to the Retail industry in East Africa. The publication shares insight on the dynamic retail store designs, layouts and project management of the entire retail store and not forgetting the Technology trends and Innovation emerging within the retail space.

Project Management MORE STATS

1 & SUPPLIER GUIDE

INSIGHT RETAIL # 18 APRIL - JUNE, 2018

IN THE EAST AFRICA RETAILERS DIRECTORY & SUPPLIERS GUIDE

FOR ADVERTISING AND DIRECTORY LISTING

EDITORIAL & ADVERTISING CALL+254 725 350 690 / 735 350 690 retail@insightretails.com

Insight Retail East Africa CONTRIBUTORS Kyle Tempe Jared – Arc retail Wambui Mbarire EDITOR Leonard King’ali DESIGN/LAYOUT Judith Okong’o 0721496922 PUBLISHER Insight Retail East Africa

In this Edition we have got the Retailers Directory and Supplier guide within the publication which will be an exciting edition to look at by all retail sector stakeholders from retail Investors, suppliers, customers, consultants and retailers among others only that the magazine will be now a subscribed edition as compared to prior past editions.

We do always appreciate our esteemed suppliers and industry solution providers who have embraced and partnered with us all throughout our retail events held at Regional and we still look forward for their continues support on the upcoming regional and national event coming up as per the event calendar, do plan to attend the event nearer to your retail outlet or your region.

Finally, we would like to thank our readers and the entire retail sector partners for your continued support and contributions making the publication the only reference point in the industry.

Happy reading!

© 2018 Insight Retail All material is strictly copyright and all rights were reserved.

Reproduction in whole or in part without the written permission of Insight Retail is strictly forbidden.

The greatest care has been taken to ensure the accuracy of information in this magazine at the time of going to press, but we accept no responsibility for omissions or errors.The views expressed in the magazine are not necessarily those of Insight Retail or Retail Interchange Centre.

Retail Interchange Centre Ltd P.O. Box 36106 City Square 00200 Nairobi, Kenya +254 725 350 690 +254 735 350 690 Email: info@insightpublication.org www. insightretails.com www.insightpublication.org

Managing Editor – Titus Korir

QUOTE OF THE SEASON “Retailers are treating everyone the same way who walks in their stores and this doesn’t make sense in the world we live in where all customers are not equal.”

By Peter Fader, Frances and Pei-Yuan Chia Profession of Marketing, The Wharton School of the University of Pennsylvania We welcome your feedback and suggestion through our email: info@insightpublication.org

INSIGHT RETAIL # 18 - JUNE, 2018 Our publication is also available online from theAPRIL web links below www.insightretails.com | www.insightpublication.org

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RETAIL TRENDS

Kenya Formal Retail on a rebound

T

he Retail Trade Association of Kenya (RETRAK) is pleased to confirm that the year 2018 has opened on a positive note for the formal retail sector.

From our assessment, the Year 2017 was probably the most difficult for the sector and it is hoped that both the political and economic climate in 2018 will allow for consumer demand and shopping patterns to return to normal levels.

Overall, we estimate that billions of shillings were lost due to trading disruptions during the electoral cycle and customer apprehension.

Following a market review on the operating prospects amongst our membership we are encouraged to report that; 1. The Kenyan formal retail space has opened the year with marked signs of resilience and positive growth.

Distress signs experienced last year are currently under management with clear and positive signs of recovery.

2. Indigenous investors in the local retail sector continue to lead efforts to accelerate and deepen formal retail trade. Our internal research confirms that the supermarket sector features 25 key players with indigenous investors enjoying a 98.1% market share. In the last two months, such investors including Tuskys, Naivas, Quickmart, Magunas, Rams, Souk and Lemigo Kisumu have successfully managed to expand formal retail value with the opening of more than ten fully fledged supermarket branches. Combined, the indigenous investors have facilitated more than Kshs 1.2billion economic investments with the recent branch openings in Nairobi, Kiambu, Sagana, Kisumu, Kericho, and Eldoret. The investments have also afforded the economy more than 600 direct job opportunities.

6

3. International operators with a market share of 1.79% are also playing a good role complementing the trail blazing efforts by the indigenous investors. French retailer Carrefour, has opened its 4th store in Kenya at the Junction Mall as has Botswana retailer, Choppies at the new South Field Mall, Embakasi. Game Discount is also set to open its second outlet before the second quarter of 2018 at the WaterFront Mall. Currently, multinational supermarket sector players have a cumulative six branches.

4. This year, we shall also be welcoming the entry of French Sports goods retailer Decathlon who are setting up shop at The Hub Karen and Turkish furniture retailer DoÄ&#x;taĹ&#x; Exclusive who are set to open a shop in Parklands.

5. Local lifestyle fashion retailer Mavazi, a subsidiary of Tusker Mattresses is also gearing up for further expansion with more stores in Nairobi, Mombasa and Kisumu. Jade Collections closed the year by opening a branch in Westlands.

6. The local pharmaceutical retail sub sector is also enjoying good growth with progressive investments.

INSIGHT RETAIL #18 APRIL - JUNE, 2018

Goodlife Pharmacy has quickly grown to over 35 stores, with plans to expand its footprint to 100+ stores over the next five years.

7. Commendable legal and related efforts to secure the survival of Nakumatt Holdings (in Administration) are still underway and the RETRAK fraternity remains optimistic that a mutually satisfying resolution will soon be realised. The recent placement of Nakumatt on Administration plus the ongoing restocking of 10 key Nakumatt branches, is noteworthy as is the extensive restocking of various Uchumi branches.

8.

RETRAK members, particularly Supermarket players have also doubled efforts to streamline their operations. Significant Information Technology investments have been undertaken to enhance corporate governance. Key retailers particularly those in the supermarket space have reported good progress on efforts to raise their efficiencies to guarantee prompt supplier settlements. These include inventory management systems, data sharing with suppliers, and product range

RETAILERS CONVENTION 2018

VENUE Nairobi

4th Edition

15th & 16th Aug, 2018

Seminars & Conferences coming up!

Event updates & booking.... info@insightgroup.co.ke +254 735 350 690 +254 725 350 690

EAST AFRICA INSIGHT RETAIL # 18 APRIL - JUNE, 2018

7

PROJECT MANAGEMENT

Retail Project Management

By Kyle Temple – Murray

K

enyan retail space has of recent had a huge transformation from local owned family business set ups to corporate business setups thanks to the entry of global brands to the region retail space which has taken our retail to the global benchmark standards with a lot to be emulated by global brands by local brands of which one of the aspect remains to be Project management which will need a deeper understanding by local retail stores on how the same would work perfectly for the local retailers and we do hope the same will be adopted sooner for retailers to operate efficiently and professionally so as to remain relevant and competitive on the retail space.

With Project management whether managed In-house by Retailers or Outsourced, the roles remains that after the Identification of Retail space by the Retail Owner, The team is handed

8

offer to do the work with entails pulling out the entire technical team to do set up for interior setups, furniture and fittings fixtures until it’s ready for the Operational department to kick in stock the store and start operations before opening the doors to public.

The Project team always defines the timelines of the store to be ready based on the state of the store size and location if on mall or stand alone locations which is always defined by the property manager if the retailers is a hanger tenant on the mall will work with the timelines of the Property manager to ensure the stores will be ready at the ideal stipulated time.

Retailers are also in the verge of changing the business models to look at critically retail Consultancy in aspects of what to stock for what market and what is always giving the returns within the specific stores which indeed will need to be appreciated while looking

INSIGHT RETAIL #18 APRIL - JUNE, 2018

at our Kenyan retail stores - Fresh focus by retailers is key for it pulls on more customers and due to competition on the industry we will see more of Crazy Margins or Value additives to customers which will tend to reduce the margins in FMCG and Service departments respectively.

Retailers will also need to be cautious of the dealers they give the tasks for the same will impact on the quality of job done based on experience and support and maintenance of equipments procured during the process for its key for smooth operation within the stores.

Project management is key to avoid any downtime of equipment failure which is replicated by the type of the services given to customers which in turn defines if he/she will be coming back to the store and doing referrals to their respective networks as we look at competitive retail space in kenya.

RETAIL HUB FOR:-

info@insightgroup.co.ke INSIGHT RETAIL # 18 APRIL - JUNE, 2018

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RETAIL DESIGN

Retail Stores Design and Merchandising Insights although they will be upset you will be getting them to walk through the store, this allows the consumer to see what you have on offer. Ensure there is no clutter, a good merchandised store, clean shelves, visible pricing.

All these housekeeping rules are important to be taken into consideration and needs to be applied on the entire trading floors.

During the drawing stage, a proposed general layout is provided. This is done by obtaining information on the retail store in question.

By Jared – Arc Retail he perfect designed store does not exist. Simply because in retail there is always something new something fresh. FMCG is the most interesting industries that we find is constantly reinventing itself.

What have you got that your opposition does not have. This is where you can increase the basket but consistency in your range is critical, out of stock is essentially getting out of business.

When we look at assisting a retailer in a new store, or revamping a store we take the most important thing in the store, and that is the merchandising of stock.

Why, simple this is what generates the revenue in a store.

The merchandising flow is one aspect this with managing the category is important. Each category along with the flow will have a positive impact on your customer and where possible a bit of cross merchandising will add value and generally this can increase you overall Gross Profit - GP.

T

So if we looking at shop floor, bakery, butchery or any other area it is the stock that puts money in the bank.

Merchandising flow is important as it has an impact on how the customer shops, this in turn assists in creating impulse shopping. We are able to allow the consumer to shop as there is a psychological impact that the merchandising flow has.

The merchandisers working in this area need to also play their part, they not there to just pack stock they there to ensure they manage the category, merchandise it correctly and maintain the levels of consistency, take it a step further and get them to communicate with the consumers and obtain this feedback daily, for retailers, they need to take this information and let it work for the store to help improve on customer expectations.

We all want to increase the basket spend, ideas on advertising brings feet, but one sacrifices margin. The idea on A store relay will upset customers but the range, the correct range.

12 INSIGHT RETAIL #18 APRIL - JUNE, 2018

Along with a brief of what is required all of which has to be market related which will allow the retailer to see the potential, or a long term idea that one can phase in the various offerings in the development.

In this process there will often be a number of changes, it is important to get everyone in your store involved, getting many minds around the table can add benefit and excitement to your retail project which works for Supermarkets, Hardware’s and Pharmacies.

Store Layout’s are done in conjunction with the general layout taking into consideration the overall space allocation on all areas in the store, from dry goods as well as the production areas, this is dependent on the retail outlet size and expectation of the retailer and must take into considerations of all electrical, plumbing and equipment layouts to allow ease of furniture and fitting installation.

For any additional information or services please feel free to contact us info@arcretail.org / jared@arcretail.org

SUPPLIER MANAGEMENT

SHELVING AND RACKING

SHELVES, STORE & VEGETABLE RACKING AND CHECK-OUT COUNTERS

APPARELS & CLOTHING DISPLAYS

ASSORTED TROLLEYS & BASKETS

WE DESIGN, SUPPLY, INSTALL, COMMISSION AND AFTER SALES SERVICE Renova Limited, Viraj Complex, Godown No 16 INSIGHT RETAIL #| 18www.renova.co.ke APRIL - JUNE, 2018 13 Tel : 0707 111 666 / +254 20 351 7777/8 | Email: info@renova.co.ke

SUPPLIER MANAGEMENT RETAIL TRAINING

4TH EDITION

in pictures RETAILERS FORUM – 2017 - NAIROBI

NORTH RIFT REGIONAL CONFERENCE 2018

2017

COASTAL REGIONAL CONFERENCE 2017

4th Edition of Coastal Region Retailers Conference@ Royal Court Hotel Mombasa Event Itinerary on 05th December 2017( Tuesday) Theme: Packaging Insight & Retail TechnologyTrends 8.30am

Registration and Networking Session

9.00am

Welcome note & Introduction

9.30am

Event Opening / Welcome note By: Titus Korir / Event Organizer- RIC Ltd

10.00am

Tea Break / Networking Session

10.30am

Retail Hardware & Software Pergamon Group Ltd By: Stellah Waweru

11.30am

Retail Packaging Requirements NEMA Representative – HQ & Coastal Region By: Anne Theuri

12.30am

Retail Financing – Leasing Options for Retailers Rentworks East Africa Ltd By: Walter Nyakwaka

Sponsors & Partners Include:-

1.00pm

Lunch time & Networking Session

2.00pm

Retail Software Insights Aspire Solutions Ltd By: Gabriel Aura

3.00pm

Retail Standards from KEBS Perspective Kenya Bureau of Standards By: ?? Regional Manager - Coastal Region

3.45pm

Retail Trends By: Titus Korir

4.00pm

Tea Break / Networking Session / Panel Discussion

ASSET LEASING SPECIALISTS 5.30 pm End of Day’s Events… Delegates can leave at their pleasure!

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Conference courtesy of:

INSIGHT Event RETAIL Organizer #18 APRIL - JUNE, Media 2018 Partner

Event Organizer

Media Partner

Retail Event Calendar 2018 Retail Interchange Centre Ltd T/A Insight Retail East Africa will continue to do the regional and national events for retail Industry come 2018 as per of our annual programmes to creating a platform with an aim of sharing with retailers the new trends, technological changes, training solutions as the supplier get to network and offer solutions to the industry based on the new developments in the industry.

Who should attend: Retail owners, Managers, Head of Departments / supervisors from retail outlets within the regions covered Duration of the event: All our 2018 events will be a whole day (1Day) per region/ Cluster exceptional cases apply on Retailers Forum & Conventions which may be 2days

National Retailers Events 2018 – KE; UG & TZ Country Kenya

Month Retailers Convention 2018 on 15-16 Aug 2018 Retailers Forum + Retail Awards 2018 – Nov-Dec 2018 Retailers Conference Retailers Conference

Uganda Tanzania

Kenya Regional Clusters: Region

Seminar Period

North Rift Region Central Rift Region

22nd Mar 2018 (Closed) th 19 Apr 2018 (Closed)

Western & Nyanza Region

21 June 2018 (Coming Up)

Central Kenya (Mt. Kenya) Nairobi Regions

05th July 2018 (Coming Up) 15-16 Aug 2018 (Coming Up) 20th Sept 2018 (Coming Up) 18th Oct 2018 (Coming Up) 15th Nov 2018 (Coming Up)

South Rift & Nyanza Region Mt. Kenya Eastern Region Coastal Region

Event Venue Eldoret Nakuru Kisumu or Kakamega Nyeri Nairobi Kisii / Bomet Meru Mombasa

Towns to be represented by Retailers & adjacent Towns Kapsabet, Nandi-Hills, Kitale, Iten, Kabarnet, E/Ravine, Eldoret & Its adjacent towns Naivasha, Gilgil, Nyahururu, Olkalau , Njoro, Elburgon, Molo, E/Ravine, Nakuru & Its adjacent towns Kakamega , Mumias , Nambale, Busia, Bungoma, Webuye, Malaba, Siaya, Ugunja, Vihiga, Kisumu & Its adjacent towns Muranga, Embu, Nanyuki, Nyahururu, Karatina, Narumoru , Nyeri & Its Environs Machakos, Thika, Limuru, Nairobi & will be Open for Retailers from other towns to attend...

Kericho , Sotik, Bomet, Narok, Keroka,Migori, Homabay , Rongo, Kendu bay, Oyugis & Kisii.

Embu, Nkubu, Chuka, Maua, Chogoria , Isiolo, Meru & Its Environs Voi , Kilifi, Diani , Malindi, Mtwapa ,Mombasa & Its adjacent towns

 Respective dates to be confirmed in due course*** RIC Ltd, P.O. Box 36106-00200 Nairobi - Kenya; +254.735 350 690/0725 350 690; events@insightretails.com / www.insightretails.com

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CONVENTION 11 - 12 JUNE ‘15

in East Africa

• Butchers’ Workshop & Equipment

PART OF THE

Customer Service in Retail

Dr David North CORPORATE AFFAIRS & GROUP STRATEGY DIRECTOR | PICK N PAY Jeremy Hodara CO-CEO | AFRICA INTERNET HOLDING Grant Brown COO | ZANDO Greg Azzopardi MANAGING DIRECTOR RETAIL ESTATE | MR PRICE Ramanathan Hariharan CEO | MAX, LANDMARK GROUP Greg Solomon MANAGING DIRECTOR | MCDONALD’S SOUTH AFRICA Christine Service COUNTRY MANAGER | DISNEY

- Case study outlook

Dispensing trends in Retail

CO-SPONSOR:

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Leasing transforms retail sector

INSPIRATIONAL SPEAKERS INCLUDE:

Leasing transforms retail sector TANZANIA - Case study outlook TECHNOLOGY TRENDS IN Dispensing trends in Retail & AUTOMATION DISPENSING

Dr David North CORPORATE AFFAIRS & GROUP STRATEGY DIRECTOR | PICK N PAY Jeremy Hodara CO-CEO | AFRICA INTERNET HOLDING Grant Brown COO | ZANDO Greg Azzopardi MANAGING DIRECTOR RETAIL ESTATE | MR PRICE Ramanathan Hariharan CEO | MAX, LANDMARK GROUP Greg Solomon MANAGING DIRECTOR | MCDONALD’S SOUTH AFRICA Christine Service COUNTRY MANAGER | DISNEY

2ndFORUM

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10TH

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FORUMS

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13-14 MAY ‘15

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RETAIL FINANCING 2 OPTIONS 4th

Dr David North CORPORATE AFFAIRS & GROUP STRATEGY DIRECTOR | PICK N PAY Jeremy Hodara CO-CEO | AFRICA INTERNET HOLDING Grant Brown COO | ZANDO Greg Azzopardi MANAGING DIRECTOR RETAIL ESTATE | MR PRICE Ramanathan Hariharan CEO | MAX, LANDMARK GROUP Greg Solomon MANAGING DIRECTOR | MCDONALD’S SOUTH AFRICA Christine Service COUNTRY MANAGER | DISNEY

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INSIGHT RETAIL | FEBRUARY - APRIL, 2015

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ISSUE 08 / OCTOBER - DECEMBER 2014 ISSUE 08 / OCTOBER - DECEMBER 2014

Unlocking Africa’s retail Unlocking opportunities Africa’s retail

COMING UP

KISUMU : 14th – 15th February 2018 ELDORET : 20th - 21st March 2018

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evolution in retail # Hospitality Events

RETAIL STATISTICS 2014

Leasing transforms retail sector

INSPIRATIONAL SPEAKERS INCLUDE:

- Case study outlook

> Retail Innovation

Leasing transforms retail sector Dispensing trends in Retail - Case study outlook

INSPIRATIONAL SPEAKERS INCLUDE:

CO-SPONSOR:

52 Branches 12 Counties 4 Countries

Restaurant Trends

Dr David North CORPORATE AFFAIRS & GROUP STRATEGY DIRECTOR | PICK N PAY Jeremy Hodara CO-CEO | AFRICA INTERNET HOLDING Grant Brown COO | ZANDO Greg Azzopardi MANAGING DIRECTOR RETAIL ESTATE | MR PRICE Ramanathan Hariharan CEO | MAX, LANDMARK GROUP Greg Solomon MANAGING DIRECTOR | MCDONALD’S SOUTH AFRICA Christine Service COUNTRY MANAGER | DISNEY

TIER 01

(HAVING 15 BRANCHES AND ABOVE)

> Technology Trends

56 Branches 14 Counties 2 Countries

36 Branches 7 Counties 3 Countries

MEDIA PARTNER:

Dr David North CORPORATE AFFAIRS & GROUP STRATEGY DIRECTOR | PICK N PAY Jeremy Hodara CO-CEO | AFRICA INTERNET HOLDING Grant Brown COO | ZANDO Greg Azzopardi MANAGING DIRECTOR | MR PRICE Ramanathan Hariharan CEO | MAX, LANDMARK GROUP PART OF THE RETAIL ESTATE BROUGHT TO YOU BY: - Milk , Water & Cooking oil Greg Solomon MANAGING DIRECTOR | MCDONALD’S SOUTH AFRICA Christine Service COUNTRY MANAGER | DISNEY

CO-SPONSOR:

30 Branches 13 Counties 1 Country

Dispensing Retail Technology trends trends in Retail - Milk , Water & Cooking oil PART OF THE

MEDIA PARTNER:

- Omni-Channel retailing

Chandarana Supermarkets Saltes Supermarkets Cleanshelf Supermarkets Eastmatt Supermarkets Selfridges Supermarkets Ukwala Supermarkets Tumaini Supermarket Khethia Supermarkets Magunandu Supermarkets Mulley Supermarkets Mathai Supermarkets Budget Supermarkets

8 Branches 7 Branches 6 Branches 6 Branches 6 Branches 6 Branches 6 Branches 5 Branches 5 Branches 5 Branches 5 Branches 5 Branches

Retail Technology trends

December

2014

2nd

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ELECTRONIC SCALES & WEIGHING SYSTEMS FOR HOSPITALITY

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Project Management MORE STATS

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TIER 03

(HAVING BELOW 4 BRANCHES)

2 Counties 2 Counties 4 Counties 3 Counties 2 Counties 5 Counties 3 Counties 3 Counties 4 Counties 1 County 4 Counties 3 Counties

Hospitality Events

4th

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> Supplier Listing

INSIGHT RETAIL #17 NOV 2017 - JAN 2018

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DIRECTORY INSIGHTS

East African Retailers Directory Insights Insight Retail East Africa Endeavors to introduce you with the 1st edition of Retailers Directory and Supplier Guide - 2018 Edition, The first of its kind in the region which clusters the region Retailers by Country, Regional PRODUCTS ONand TAP and National for Formal retail set-ups mainly Supermarkets’ subsequently other related Retail stores for Hardware, Apparels, Automobiles, Auto-Parts, Pharmacies, Beauty Shops amongst others.

In this Edition, we have clustered retailers by Tiers of which is characterized by number of stores under one management which is currently dominated by family owned retailers and few of foreign owned retailers who have just entered the retail space in the region Suppliers listing undertaken on this Directory extract are CAPEX Solution providers of Products and Services like the Equipments, Furniture and Fittings, Hardware and Software solutions, Security, Financial services among others to the retail sector are encouraged to get listed for market visibility.

Get listed for only Ksh. 5,800 per quarter 0725 350 690 | 0735 350 690

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Retail Financial & Others

ASSET LEASING SPECIALISTS

RentWorks East Africa Ltd Liason House, Ground Floor, State House Avenue P.O. Box 16521 - 00100, Nairobi Tel: +254 (0) 20 2737006/7 | 0700 634 428 | 0789 500 377 Email: info@rentworks.co.ke Website: www.rentworks.co.ke Category - Retail Financing • Asset Leasing

18

Farming Solutions Ltd Celian House, Embakasi Village Next to Total Petrol Station P.O. Box …., Nairobi Tel: +254 722 249 600 Email: info@farmingsolutionsltd.com www.farmingsolutionsltd.com Category - Retail Furniture & Fittings • Milk Dispensers • Pasteurized milk supply

INSIGHT RETAIL #18 APRIL - JUNE, 2018

Biashara Factors Ltd Finance House, 11th Floor, along Loita Street P.O. Box 66065-00800, Nairobi Tel: 0714 058 769 Email: info @ biasharafactors.com www.biasharafactors.com Category - Retail Financing • Invoice Discounting • Payroll Financing • LPO Financing

RETAIL SECTOR SUPPLIER GUIDE Retail Equipment, Furniture & Fittings Solutions uni industries Ashut Engineers Ltd Nyahera Road, Off Lunga Lunga Rd Industrial Area – Nairobi P.O. Box 44669-00100 Nairobi, Tel: +254 (020) 2494566 020-2499665 Mob: 0737 556780 0715 416844 Email: infoeng@ashut.com saleseng@ashut.com www.ashut.com Category Retail Furniture & Fittings • All kinds of Shelves & checkout counters • Stores racking

Kenya Racking & Shelving Ltd Ideal Ceramics, Godown 3 Along Main Mombasa Rd, Opp. Sameer Business Park P.O. Box 66610- 00800, Nairobi Tel: +254 (0) 728 962 777 0725 247 061 Email: sales@shelves.co.ke www.shelves.co.ke Category Retail Setups - Furniture & Fittings • Shelving Solutions • Racking Solutions & • Other Accessories – Shopping Carts, Baskets & Check Out Counters

East Africa Limited

Mandev Complex, Mombasa Road, P.O. Box 30223 - 00100, Nairobi Tel: +254 (0) 738 703 983 0727 762 242 Email: info@uni-eastafrica.com www.uni-eastafrica.com Category Retail Setups- Furniture & Fittings • Retail Set ups for Deli / Butchery / Bakeries etc • Retail Shelves

Nairobi Kitchen Care Ltd Allbid House, Along Main Mombasa Rd P.O. Box 44669-00100 Nairobi Tel: +254 (0)725 351 079 0727 246 209 Email: info@nkc.co.ke www.nkc.co.ke Category Retail Setups- Furniture & Fittings • Retail Furniture & fittings – Shelves , Checkout counters • Set ups for Deli / Butchery / Bakeries etc

Renova Ltd Viraj Complex, Unit 16 Mombasa Rd, P.O. Box 30223 - 00100, Nairobi Tel: +254 (0) 707 111 666 020 351 7777/8 Email: info@renova.co.ke www.renova.co.ke Category Retail Setups- Furniture & Fittings • Retail Set ups for Deli / Butchery / Bakeries etc • Retail Shelves & stores rackings • General Fittings

Retail Softwares, Hardware & Security Solutions

Aspire Software Ltd Spring Valley Business Park Lower Kabete Road, Westlands P.O. Box 63173-00619, Nairobi Tel: +254 729 332288 +254 711 410444 +254 703 700544 Email: info@aspiresoft.co.ke www.aspiresoft.co.ke Category –

Pergamon Group Limited Springette Office Park Block B1, Spring Valley Lower Kabete Road, & Kimathi house 1st floor Tel:+254(0) 20 23766 & 0734 660 572 Email: info@pergamongroup.com www.pergamongroup.com Category Retail Automation & Security Solutions

Retail Automation

• POS Hardware’s & software solutions

• POS & ERP Software

• Security solutions – Hardware’s & Software’s

Total Solutions Limited Level 3, Amee Arcade, Westlands Tel: +254 (0) 20 374 7007 0724 267 814 0737 267 813 Email: info@totalsolutions.co.ke www.totalsolutions.co.ke Category Retail Automation & Security Solutions • POS Hardware’s & software solutions • Security solutions – Hardware’s & Software’s • Fiscal Solutions • Card Printers & Technology

Barcode Global Standards 1 (E.A) Ltd CPF Building (Cannon House) - Annex B19 / B20 P.O. Box 70083 –00400 Nairobi Tel: +254 20 2229962 Mobile: 0711 717717 0738 717717 0713 717717 Email: info@bgs1eastafrica.com bgs1eastafrica@yahoo.co.uk www.bgs1eastafrica.com

Category Retail Automations • Retail Barcodes(KEBS Endorsed) • Tracking Management Solutions • Software management solutions - Retail, Hospitals, Library Etc

Vortex Solutions Limited 4th Floor, Soin Arcade, Westlands Road, Westlands P. O. BOX 17907 – 00100 Nairobi, KENYA Tel +254 (0)20 20 10 845 Mobile +254 (0)733 480544 Email: info@vortexsol.com www.vortexsol.com

Category Retail Automations • Retail Software –Stores & Inventory Management / POS / Consulting • Internet Solutions • Custom Software’s • ERP Fusion Software • Payroll System &Time Attendance • Loyalty & Fuel Card Management • Domain Registration and Web hosting.

Retail directory by INSIGHT RETAIL # 18 APRIL - JUNE, 2018

19

RETAILERS LISTING

Khetia Drapers Ltd

T/A – Khetia’s Supermarket P.O. Box 668 - 30200 Kitale – Kenya Tel No: +254 054 31821 /22 Email: info@khetia.com Website: www.khetia.com Branches: 13 Branches | 6 Counties Kitale(2) , Eldoret(2), Bungoma (4), Webuye(1) Kisumu (2) Kakamega (1) Busia (1) RETAILER TIER: TWO (2) BETWEEN 5- 15

Eastmatt Supermarket P.O. Box 54816 - 00200 Nairobi – Kenya Tel No: +254 20 6530418/ 458 Email: info@eastmatt.com Website: www.eastmatt.com

QuickMart Supermarket

P.O. Box 2361 – 00621 Village Market – Nairobi – Kenya Tel No: 0726 666 900 | 0726 666 699 Email: info@quickmatt.co.ke Website: www.quickmatt.co.ke Branches: 8 Branches |4 counties Nakuru (2) , Ruaka (1), Kiambu Rd (1), Eastern Bypass (1) Kikuyu (1) Kahawa Sukari (1) Ruai (1) RETAILER TIER: TWO (2) BETWEEN 5- 15 BRANCHES

Shivling Supermarket P.O. Box 477 - 40300 Homabay – Kenya Tel No: +254 059 22423 Email: Website:

Uchumi Supermarkets Ltd P.O. Box 73167 - 00200 Nairobi – Kenya Tel No: +254 20 80200801-5 Mobile: 0722 205 442 | 0733 410 028 Email: customerservice@uchumi.com Website: www.uchumi.com Branches: 14 Branches | 7 Counties Kericho (1) , Eldoret(1), Kisumu(1), Meru(1) Nairobi (9) Juja (1) RETAILER TIER: TWO (2) BETWEEN 5- 15 BRANCHES

MAGUNAS SUPERMARKET P.O. Box 990-00600 Nairobi, Kenya Tel: +254 (0) 704 306 931 0701 937 586 Email: magunashqs@gmail.com Website: ****

Branches: 12 Branches | 5 Counties

Branches: 10 Branches | 8 Counties

Kajiado(1) Kitengela (1) Mwea (1) , Nairobi (4) Kangundo/Tala (1)

Kisii (2), Kericho (1), Luanda (1), Migori (2) Oyugis (1) , Keroka (1), Nyamira (1), Homabay (1), Awendo (1), Mbita (1)

Muranga (1) Kahawa Wendani (1) Karatina (1) Meru (1) Kitui (1) Embu (1) Chuka (1) Sagana (1) Kerugoya (2)

RETAILER TIER: TWO (2) BETWEEN 515 BRANCHES

RETAILER TIER: TWO (2) BETWEEN 5- 15 BRANCHES

Branches: 8 Branches | 4 Counties

CLEANSHELF SUPERMARKET LTD

P.O. Box 1200 – 00217 Limuru, Kenya Tel: +254 20 357 8929/30 Mobile: +254 20 357 8929/30 Email: info@cleanshelf.co.ke Website: www.cleanshelf.co.ke Branches: 9 Branches | 5 Counties Limuru (1) Kahawa West (1) Kiambu (1) Ruaka (1) Nyahururu (1) Langata (1) Wendani (1) Kerugoya (1) Rongai (1) RETAILER TIER: TWO (2) BETWEEN 5-15 BRANCHES

20

INSIGHT RETAIL #18 APRIL - JUNE, 2018

RETAILER TIER: TWO (2) BETWEEN 5-15 BRANCHES

PRAIZ SUPERMARKET P.O. Box 14 – 10106 Othaya – Kenya Contact Person: Philip Githaiga Tel No: 0703 748 716 Email: philipgethaiga@gmail.com

CENTRAL SUPERMARKET

Branches: 1 Branch | 1 County

P.O. Box 219 – 10204, Kiriaini – Kenya Contact Person: Alice Theru Warui Tel No: 0721 626 888 Email: centralprousure007@gmail.com

OTHAYA – STAGE

Branches: 3 Branches | 1 County

RETAILER TIER: ONE (1) BETWEEN 1- 4 BRANCHES

OTHAYA, KIRIANI, MUKURWEINI RETAILER TIER: ONE (1) BETWEEN 1- 4 BRANCHES

RETAILERS LISTING

ROADMAP SUPERMARKET P.O. Box 1068 - 10400 Nanyuki – Kenya Contact Person: Duncan Ndegwa Tel No: 0722 891 433 Email: ndegwa.duncun@yahoo.com

P.O. Box 2417 – 01000 Thika, Kenya Tel: +254 726 692 210 Email: info@countysupermarket.co.ke www.countysupermarket.co.ke

Branches: 1 Branch | 1 County

Branches: 3 Branches | 1 County

TIMAU (1)

Kenol (1) Kabati (1) & Kagumo (1)

RETAILER TIER: ONE (1) BETWEEN 1- 4 BRANCHES

RETAIL TIER: ONE (1) BETWEEN 1- 4

Peter Mulei & Sons Limited

Choppies Enterprises Ltd

COUNTY SUPERMARKET

T/A – Mulley’s Supermarket P.O. Box 438 – 90100 Machakos, Kenya.

Mobile: +254 718 522 006 Email: customercare@mulleys.co.ke Website: www.mulleys.co.ke

BRANCHES

T/A Choppies Supermarket P.O. Box 67559-00200 Nairobi – Kenya Tel No: +254 791 334 455/6 Email: info@choppies.co.ke Website: www.choppies.co.ke

Branches: 9 Branches | 3 Counties

Branches: 12 Branches | 6 Counties

TUMAINI SELF SERVICE LTD P.O. Box 339 – 00507 Nairobi, Kenya Tel: +254 20 2381941 Mobile: 0772212142, 0771681972 Email: info@tumaini.co.ke Website: www.tumaini.co.ke Branches: 9 Branches | 3 Counties Mayfair (1) Kondele (1) Rongai (1) Nyalenda (1) Utawala (1) Donholm (1) Fedha (1) Outering (1) & Pipeline (1) RETAILER TIER: TWO (2) BETWEEN 5-15 BRANCHES

Tusky’s Supermarket Ltd P.O. Box 54280 - 00200 Nairobi – Kenya Tel No: +254 706 171 155 Email: customercare@tuskys.com Website: www.tuskys.com

Branches: 60 Branches | 16 Counties

Pioneer (1) Masaa(1) Express (1) Highway(1) Mtaani (1) Emali (1) Kitui (1) & Tala (2)

Nairobi (2), Kericho (1), Kisumu (6), Nakuru (1) Kisii (1), ‘Bungoma (1)

< List available on Directory>

RETAILER TIER: TWO (2) BETWEEN 5-15 BRANCHES

RETAILER TIER: TWO (2) BETWEEN 5- 15 BRANCHES

RETAILER TIER: ONE (1) HAVING 16 BRANCHES AND ABOVE

Nakumatt Holdings Ltd

Chandarana Supermarket Ltd

Naivas Supermarket Ltd

T/A Nakumatt Supermarket P.O. Box78355-00507 Nairobi – Kenya Tel No: +254 -020-551809/10/12/13 | 020 3599991-4 Mobile: +254 733-632130, +254 722-204931 Email: nakumatt@nakumatt.net Website: www.nakumatt.net

P.O. Box 61600 - 00200 Nairobi – Kenya Tel No: +254 020 350 6112| 329800 Mobile: 0711 080 201 Email: nssshq@naivas.co.ke Website: www.naivas.co.ke

Branches: 45 Branches | 12 Counties

Branches: (Under Receivership)

< List available on Directory>

< List available on Directory>

RETAILER TIER: ONE (1) HAVING 16 BRANCHES AND ABOVE

RETAILER TIER: ONE (1) HAVING 16 BRANCHES AND ABOVE

T/A Foodplus’ Supermarket P.O. Box 14078 - 00800 Nairobi – Kenya Mobile: +254 795-899 736 | +254 796 088 338 Email: info@chandaranasupermarkets.co.ke Website: www.foodplus.co.ke Branches: 13 Branches | 4 Counties < List available on Directory> RETAILER TIER: TWO (2) BETWEEN 5- 15 BRANCHES

Others Supermarkets (Multi-nationals)

(COMING SOON)

INSIGHT RETAIL # 18 APRIL - JUNE, 2018

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retail sector transforms Leasingoutlook ail trends in Ret Dispensing oil & Cooking - Milk , Water trends logy hno Retail Tecretailing

CORPORATE

Dr David North Christine Service Greg Azzopardi SOUTH AFRICA COO | ZANDO MCDONALD’S Grant Brown DIRECTOR | MANAGING Greg Solomon MANAGING

MEDIA PARTNER: CO-SPONSOR:

COUNTRY

PART OF THE

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TO YOU BY:

INSPIRATIONAL SPEAKERS INCLUDE:

in East Africa

Leasing transforms retail sector TANZANIA - Case study outlook TECHNOLOGY TRENDS IN Dispensing trends in Retail & AUTOMATION DISPENSING

Dr David North CORPORATE AFFAIRS & GROUP STRATEGY DIRECTOR | PICK N PAY Jeremy Hodara CO-CEO | AFRICA INTERNET HOLDING Grant Brown COO | ZANDO Greg Azzopardi MANAGING DIRECTOR RETAIL ESTATE | MR PRICE Ramanathan Hariharan CEO | MAX, LANDMARK GROUP Greg Solomon MANAGING DIRECTOR | MCDONALD’S SOUTH AFRICA Christine Service COUNTRY MANAGER | DISNEY

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2nd

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December

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PART OF THE

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Dr David North S INCLUDE: CORPORATE AFFAIRS & Grant Brown GROUP STRATEGY COO | ZANDO DIRECTOR Greg Azzopardi Greg Solomon | PICK N PAY Jeremy MANAGING MANAGING DIRECTOR

| MCDONALD’S

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BROUGHT TO YOU BY:

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Retail TechnologySECURITY trends IN RETAIL - Omni-Channel retailing

+ RETAIL EVENT UPDATES BAKERY INNOVATIONS

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rs’ Worksho Leasing tran p & Equipm sforms - Case study ent outlook il sector Customereta Dispensing Service in trends inrRet - Milk , Water Retail & Cooking ail oil Retail TecInhnosto logyre tren Dis dspensing

Hodara CO-CEO DIRECTOR RETAIL | AFRICA INTERNET ESTATE | MR SOUTH AFRICA PRICE Ramanath HOLDING Christine

Service COUNTRY

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MANAGER

| DISNEY

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