2 minute read
Canoochee EMC’s Longstanding Commitment to Our Members
By Michael Wasson, Chief Executive Officer
Comparing service providers can be more complex than it initially appears, and electricity utilities offer a clear illustration of this. At Canoochee EMC, we gauge our success through two key metrics: our electricity rates and the quality of our service.
While rates are often a point of comparison, their calculation involves numerous factors that influence the cost per kilowatt-hour (kwh). Like everyone else, we are subject to the fluctuations of global markets and energy policy. Past short-sighted policies that mandated immediate changes have historically driven up energy generation costs. Although these regulations are now easing, we face new challenges with market instability affecting the crucial hardware needed to maintain your power supply. The long lead times, often exceeding a year, for replacing essential equipment pose a significant hardship, particularly in the event of another severe storm like Hurricane Helene.
Canoochee EMC has a longstanding commitment to providing our members with exceptional service. Our member surveys consistently highlight the value you place on our customer service and the reliability of electricity. While the methods for ensuring reliability differ from those for delivering excellent customer service, both are important to achieving our primary goal: your satisfaction. We strive for our members to feel a sense of pride in being served by Canoochee EMC.
Therefore, while direct rate comparisons with competitors may show that we offer more affordable electricity than most utilities in the state, the question remains: Are we providing a superior overall experience?
We firmly believe the answer is yes, and we are continuously working to make this a reality for our members.
Touchstone Energy Senior Citizen of the Month
Congratulations to Irene Gallo of Pembroke for being selected as the June 2025 Touchstone Energy Senior Citizen of the Month.
