Sample Service Order Survey
Return for a chance to win a $25 bill credit! We value your feedback and would appreciate any opinions about the recent work completed at your location. After completing the survey below, please use the enclosed postage paid envelope to return.
If any of the questions do not apply to you, please simply leave blank. 1. Thinking back to the office representative who helped you schedule your initial visit, please rate your satisfaction (1=not at all satisfied; 5=very satisfied). The representative: 1 2 3 4 5 Was courteous and professional ........
4. How satisfied were you with the timeframe between the initial appointment and start of construction? 1 2 3 4 5
5. Overall, how satisfied are you with the work HEC performed, using the same 5-point scale? 1 2 3 4 5
Was knowledgeable............................ Took time to answer questions ...........
6. Are there any suggestions you have that would have made your experience better?
2. Please rate your satisfaction with the field staff who helped you plan the work, using the same 5-point scale. The representative: 1 2 3 4 5 Was courteous and professional ........ Was knowledgeable............................ Took time to answer questions ........... 3. Please rate your satisfaction with the crew who conducted the work, using the same 5-point scale. The crew members: 1 2 3 4 5 Were courteous and professional....... Were knowledgeable .......................... Provided quality workmanship ............ Left the job site in good condition .......
7. If you would like to be contacted by a manager regarding your interaction with HEC, please list a contact number or email address below:
8. HEC offers many programs and services to benefit our member-owners. Please mark any of the following you want to learn more about. Energy Audits Energy Efficiency Rebates My Usage (Energy Monitoring) Outdoor Lighting Renewable Energy SmartHub (Online Account Management)
Hillview Electric Cooperative ¡ 3210 KK Highway, PO Box 328, Smithville, MO 64089 ¡ 877-873-3777
2018-08