Decatur County REMC New Member Packet

WELCOME TO DECATUR COUNTY REMC We are glad to have you as a member of Decatur County REMC. You have joined a community of 6,500+ member consumers who collectively own and manage this electric cooperative.

Your cooperative was organized in 1938 to provide electricity to the rural community. The cooperative’s mission remains the same – to provide safe, reliable, affordable, friendly service to our members and community.

Membership with Decatur County REMC is full of value and benefits, and I encourage you to flip through this remaining packet to learn more about the additional services and products we offer.

We appreciate your membership and look forward to serving you! If you have questions, concerns or need assistance, at any time, please call our office.

Brett Abplanalp

Chief Executive Officer

YOUR MEMBERSHIP. Decatur County REMC is a not-for-profit electric cooperative governed by a board of directors made up of Decatur County REMC members. As a member, YOU are an owner.

CAPITAL CREDITS One benefit of cooperative membership is the allocation of capital credits. As a not-for-profit cooperative, any margins that Decatur County REMC generates which exceed expenses are allocated back to our members in the form of capital credits. Decatur County REMC retires, or pays capital credits on a 30 year cycle. Capital credits represent a significant source of equity for the cooperative and reflect each member’s ownership in, and contribution to, the cooperative.

ANNUAL MEETING & DIRECTOR ELECTION Members are invited and encouraged to attend the Annual Meeting each year. The purpose of the Annual Meeting is to conduct any cooperative business, announce elected directors, and celebrate you. Information about the Annual Meeting and Voting will be sent to each member by mail, along with all outlets of member communication.

MEMBER COMMUNICATION Stay up to date on what is going on at your cooperative.

INDIANA CONNECTION

Monthly statewide publication mailed to each member

EMAIL

Register for SmartHub and receive updates straight to your inbox

BILL INSERTS

Received in your monthly bill statement

FACEBOOK

Follow us at: DCREMC

WEBSITE

Visit www.dcremc.com

MANAGE YOUR ACCOUNT WITH SMARTHUB. What is SmartHub? SmartHub is an all-in-one platform that connects you with your electric account and data you’ve come to love, with extras you never knew you needed. Available online or mobile app.

SMARTHUB PUTS THE POWER IN YOUR HANDS!  monitor your usage  pay your bill  report outages  setup notifications REGISTER TODAY!

YOUR PAYMENT OPTIONS. THE POWER OF CHOICE.

Decatur County REMC knows life is busy. We want to make understanding your bill easy and simplify how you pay it – giving you more time to focus on the important things.

AUTO PAY

PHONE

Free automatic withdraw from Checking, Savings, Credit or Debit

Call our automated pay by phone system at (855) 939-3544

ONLINE

MOBILE

Pay your bill at www.dcremc.com

Download the SmartHub app

MAIL

OFFICE

Mail to our office at: 1430 W Main Street, Greensburg, IN 47240

Monday-Friday | 7:30 a.m. - 4 p.m.

Drive-thru and 24-hour night deposit also available

OUTAGE INFORMATION. At Decatur County REMC, we strive to ensure you have reliable electric service, but sometimes, outages occur. In the event you experience an outage, we promise that we have a dedicated team of employees working around the clock to restore service.

Before you report an outage, ensure that the problem is not on your side of the electric meter by doing the following:  Check your electrical panel to make sure breakers and/or fuses are in working order.  Check for an exterior main breaker (common with manufactured homes).  Check to see if your neighbors have power.

Once you've determined the outage is not on your side, report to us by: • Using the SmartHub mobile app • Online through your SmartHub account • By phone at 800-844-7362 NEVER REPORT OUTAGES ON SOCIAL MEDIA OR BY EMAIL. THESE ARE NOT MONITORED 24/7.

RESTORATION PLAN To restore power to the greatest number of members as quickly as possible during a widespread power outage, we follow a system that repairs the largest transmission lines first, followed by substations, main distribution lines, tap lines, and then lines that serve individual members.

OUTAGE MAP Current outages will appear on Decatur County REMC’s outage map.

VIEW OUTAGE MAP

SAFETY FIRST NEVER attempt to touch or move a downed power line. Stay far away from power lines at all times and warn others to do the same. The ground around a downed power line and anything it touches may be conducting electricity and can cause serious injury or death if touched. If you see a downed power line call 911 immediately.

LEARN MORE ABOUT ELECTRICAL SAFETY

REBATES. Decatur County REMC has a long history of supporting members with rebate incentives to offset the purchase and installation costs of heating and cooling equipment. We’ve been able to do this, in part, with support from our generating and transmission cooperative, Hoosier Energy. It’s important to maintain the electric load of our system and to do so in a responsible manner.

Residential equipment that we offer rebate incentives for includes:  Geothermal  Air Source, Mini-split, Dual Fuel Heat Pumps  Hybrid Water Heaters We also offer rebates incentives on electric outdoor equipment including lawnmowers, string trimmers, leaf blowers, chainsaws, snowblowers, roto-tillers, and pressure washers.

Program details and applications

OPERATION ROUNDUP. WHAT IS OPERATION ROUND UP? As a member of Decatur County REMC you have a unique opportunity to make a difference in our local communities by participating in the Operation Round Up program.

Operation Round Up is a charitable fundraising program for Decatur County REMC members to have their electric bill rounded up to the next whole dollar. Operation Round Up helps co-op members reach out to worthy causes in their communities and work together to help others.

HOW DOES IT WORK?

Each month your bill is rounded up to the next whole dollar. These few extra cents are donated to the Operation Round Up fund. Your donation amount is listed on your bill statement each month. Statements received in January will also have the previous year's Operation Round Up total for tax purposes.

WHO DETERMINES WHERE FUNDS GO?

The Decatur County REMC Community Trust, Inc. is a separate entity with its own board of directors who oversee the Operation Round Up funds. The directors of the trust are members of Decatur County REMC and will receive and review applications from organizations requesting funding for charitable purposes and decide how to distribute funds according to the bylaws of the trust.

WHO IS ELIGIBLE FOR FUNDING?

Any organization within the Decatur County REMC service area can apply for funding one time per calendar year. The organization does not have to be a member of Decatur County REMC. Funds will not be used to pay utility bills or any type of political contributions.

CONTACT US. MAIN OFFICE 1430 W. Main Street Greensburg, IN 47240 OFFICE HOURS Monday through Friday 7:30 am—4 pm CONTACT Office: 812-663-3391 Outage & Toll Free: 800-844-7362 Pay-by-Phone: 855-939-3544

EMAIL: dcremc@dcremc.com ONLINE: www.dcremc.com