N O R T H A R K A N S A S E L E C T R I C C O O P E R AT I V E
A Reliable Team Celebrating the people behind your power October is National Cooperative Month, a time to celebrate what makes electric cooperatives different — we are built by and for the communities we serve. When you think about the people who keep your home powered, lineworkers may be the first to come to mind. They are the ones you see working along the road, climbing poles and restoring power after a storm. But keeping the lights on takes much more than the work you see in the field. Behind every reliable connection is a team of people working together to serve you. MEL COLEMAN There are dispatchers coordinating crews and monitoring the system, working behind the CEO scenes to help respond quickly when an outage occurs. Member service representatives are ready to answer your questions when you call, whether you need help understanding your bill, starting or stopping service or reporting an outage. Engineers and stakers plan and design the system, helping ensure new services and improvements are safe, reliable and built to meet future needs. Right-of-way crews help keep vegetation clear from power lines, while geographic information system professionals maintain the mapping and data that help our employees understand and manage the electric system. Billing and records teams make sure account information is accurate and payments are processed. Information technology professionals keep the equipment and systems that support our operations running securely and reliably. Finance and administration teams manage the resources entrusted to us by our members. And our marketing and communications team helps keep you informed about your cooperative, from important safety information and outage updates to programs, events and ways you can get involved. Then there are the people you may see outside the cooperative. We are guided by a board of directors made up of your neighbors. These directors help provide oversight and make decisions that shape the cooperative’s future, always with the needs of our communities in mind. Every role matters. Every employee contributes. Every decision is made with our members at the center. That is the strength of the cooperative model. We are more than the people who deliver electricity to your home or business. We are your neighbors, friends and community members working together to provide safe, reliable and affordable power. So, this October, celebrate National Co-op Month with us. We are proud to be your cooperative — and even prouder to be part of the communities we call home. North Arkansas Electric employees work together to keep power reliable and affordable for our members.
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Lawmakers join Cooperative Caucus Scholarship applications due April 1
Eight state legislators who represent Vernon “Buddy” Hasten, president/CEO The North Arkansas Electric Cooperativeof (NAEC) member-funded Operation Round Up® North Arkansas Electric’s members Arkansas Electric Cooperative Corporation awards thousands of dollars in scholarships to local graduating high school haveprogram joined the Arkansas Rural Electric and Arkansas Electric Cooperatives, Inc., seniors each year. In 2024, 15 students were awarded $1,000 scholarships, and three students were Cooperative Caucus (ARECC). The first-ofsaid, “We look forward to working with the awarded $4,000 scholarships to be disbursed in $1,000 installments for up to four years. its-kind effort educates lawmakers about the Arkansas Rural Electric Cooperative Caucus state’s electric cooperatives and the energy to providescholarship key industry information for the NAEC is accepting applications for the 2025-2026 program. The application is issuesavailable shapingat Arkansas’ future. members. The caucus members will gain naeci.com or through high school counselors’ offices. We thank the following legislators for fact-based information about the energy Applicants must mail or deliver the typed application to involves NAEC bymany April 1. They must joining the caucus: industry, which complicated include a transcript and two letters of recommendation — with at least one from a nonschool • Sen. Scott Flippo, District 23 components.” employee who is not a relative. • Sen. Missy Irvin, District 24 At the caucus’ first meeting earlier • Sen. John Payton, District 22 this Hasten provided To be eligible for the scholarship, high schoolyear, seniors must graduateanatoverview the end of the 2025 • school Rep. Jason Nazarenko, District 4 of Arkansas’ growing energy demands, year, and their parents or legal guardians must be NAEC members. Applicants also must • have Rep. aStetson Painter, District 3 or higher on including the through impact of data centers, and grade-point average of 3.0 a 4.0 scale the first semester of senior • year. Rep. The Bartscholarship Schulz, District 28 discussed the development of natural gas on a must be used to attend an accredited institute of higher learning • full-time Rep. Treybasis. Steimel, District 2 in Moss, the state. For more information, pleasegeneration contact Tori NAEC marketing and commu• nications Rep. Steven Walker, District 27 By joining the caucus, legislators director, at (870) 895-6210 or tmoss@naeci.com. ARECC was formed to help lawmakers demonstrate their strong commitment to Members can help fund future scholarships by enrolling their accounts in Operation better understand electricity, energy protecting rural ratepayers, ensuring grid Round Up. Volunteers allow their electric bills to be "rounded up" to the next dollar each resources, emerging technologies, industry reliability and keeping electricity affordable month. Call (870) 895-3221 to join today! trends and the growing demand for power for families, farms and businesses. North in Arkansas. Members also will have Arkansas Electric looks forward to partnering opportunities to tour energy generation with these local lawmakers as they work facilities and gain firsthand insight into the to safeguard Arkansas’ energy future and infrastructure needed to produce and deliver support continued regional economic reliable electricity. growth.
Auto bank draft: Members' easiest payment option
HEADQUARTERS HEADQUARTERS 225225 S. Main St., St., S. Main Salem Salem DISTRICT OFFICES DISTRICT OFFICES 824824 Hwy 56, 56, Hwy AshAsh FlatFlat 1520 Hwy 62/412 E., E., 1520 Hwy 62/412 Mountain Home Mountain Home CONTACT NAEC CONTACT NAEC (870) 895-3221 (870) 895-3221 info@naeci.com info@naeci.com PAY/VIEW BILL PAY/VIEW BILL naeci.com ▶ Account Login naeci.com ▶ Account Login REPORT OUTAGE REPORT OUTAGE (870) 895-3221 (870) 895-3221 (844) 335-4461 (844) 335-4461 NAEC AppApp NAEC naeci.com ▶ Outage Viewer naeci.com ▶ Outage Viewer FOLLOW NAEC FOLLOW NAEC Twitter.com/NorthARElectric Twitter.com/NorthARElectric Facebook.com/NorthARElectric Facebook.com/NorthARElectric
In Loving Memory of Two of Our Co-op Family
Automatic bank draft is the most convenient payment method NAEC offers. Enrolling in this free service ensures the bill is paid on time each month. It also eliminates the cost of a stamp or time spent in the drivethrough lane. Automatic bank draft is an electronic transfer from your checking or savings account to NAEC’s each month. On or about the 14th of every month, the amount of the bill is deducted from your account.
Rhett Carter To enroll your account(s) in auto bank draft, call (870) 895-3221 2002 - 2026or visit an NAEC office during regular business hours.
Up-to-date contact info important Sending an automated call when your home is going to be part of a planned outage or mailing a capital credits check are only two of the many reasons why NAEC might need to contact you. It's important to keep a current mailing address and at least one phone Reid Grant number and email on file. To update or check your contact information, 2008 - 2026 call (870) 895-3221, visit an NAEC office or submit a form available at naeci.com/contact-naec.
NAEC hostjuniors the Highwill school Operation Round have until March 5 Up® to Golf Classic submit an on Oct. 15 at thefor application South Cherokee Youth Tour, an Village Golf Course. all-expenses-paid Proceeds from trip to Washington, the four-person D.C., and scramble will June Philadelphia benefit 14-20.college Download the application scholarships. Call at naeci.com. (870) 895-3221 for more information.
MORE CO-OP NEWS ON ON PAGE 26 Arkansas Living MORE NEWS PAGE 26 ARK NORTH ARK ANSAS ELEC TRICTRIC COOPERATIVE NORTH ANSAS ELEC TRIC COOPERATIVE NORTH ARK ANSAS ELEC COOPERATIVE More co-op news onCO-OP page 26
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Access electric account anytime, anywhere
North Arkansas Electric Cooperative members experiencing changes to billing and portal/app.
North Arkansas Electric Cooperative’s new SmartHub portal and app will help you save time and money by managing your account anytime from anywhere. Here’s a checklist to put you in control of your account.
Register your account. You have two options when registering your account – our mobile app or web portal. Find step-by-step instructions for how to register on our SmartHub support page at naeci.com/smarthub. You’ll need your new account number to get started. Access the mobile app •
Open up the Apple or Google Play store or scan the QR code below.
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Search for “SmartHub” in the app store.
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Download and install the SmartHub app on your mobile device and search for “North Arkansas.”
Access the web portal
NEW web portal and mobile app NEW bill design with new account numbers NEW billing due date of the third Scan the code below to get the SmartHub app.
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Visit naeci.com and click on the blue “Account Login” button in the top right.
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Click “Don’t have an account? Register now.”
Sign up for auto pay. Securely automate your monthly payments. Set it and forget it by signing up for Auto Pay in our new SmartHub payment system. You can use your bank account or your debit or credit card.
Set up notifications. Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.
Activate paperless billing. What if you could save some time and a tree at the same time? Activate SmartHub paperless billing, an ecofriendly way to instantly access your bill. Bookmark our support page. Find step-by-step instructions for how to register for SmartHub, set up Auto Pay, manage notifications and activate paperless billing on our SmartHub support page at naeci.com/smarthub.
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