JUNE 2020
THE MESSENGER A Publication for North Arkansas Electric Cooperative Members
We want to hear from you! Please complete the survey below. You can return it with your payment or drop it off at an NAEC office. You also may complete the survey at www.naeci.com/naec20. In appreciation for our members' feedback, NAEC will draw from completed surveys received by July 8, 2020, for two $100 Visa gift cards and 10 $50 Visa gift cards. Name on account
Email address (Co-op use only)
Account number
Home/Bus. Phone
Address
Cell Phone (Co-op use only)
1.
(Co-op use only)
Do you own or rent your home? Own
2.
3.
4.
Rent
How many square feet of living space do you have? Less than 1,000
1,500 - 1,999
2,500 - 2,999
1,000 - 1,499
2,000 - 2,499
3,000+
Approximately when was your home built? Before 1970
1980 - 1989
2000 - 2009
1970 - 1979
1990 - 1999
After 2009
Have energy efficiency improvements been made to your home since it was built? Yes
5.
No
Do you plan to make energy efficiency improvements to your home? Yes
6.
9.
1990 - 1999
Legislative/energy issues
Emails
Radio
Text messages
Facebook or Twitter
Internet
TV
Phone
None
16. Which bill payment options do you use? (all that apply) Propane
Other
2000 - 2009
After 2009
Geothermal heat pump
Wood furnace
Air source heat pump
Baseboard/ceiling cable
Electric furnace
Gas space heater
Gas furnace
Electric space heater
Geothermal heat pump
Window unit
Air source heat pump
None
Mobile app
Website
Phone
Automated phone system Bank draft
17. What is the age of the primary NAEC account holder? Under 25
35 - 44
55 - 64
25 - 34
45 - 54
65 - 74
75+
18. Considering all your experiences, how satisfied overall are you with North Arkansas Electric Cooperative? 1=not at all satisfied, 10=very satisfied 1
1
Central air 10. Approximately when was your heating and cooling system installed? 2000 - 2009
Office
2
3
4
5
6
7
8
9
10
19. To what extent has North Arkansas Electric Cooperative fallen short of or exceeded your expectations? 1=falls short of your expectations, 10= exceeds your expectations
What is your primary type of air conditioning system?
1990 - 1999
Outage
15. Which services would you be interested in receiving from NAEC's fiber-to -the-home subsidiary NEXT? (all that apply)
What is your primary type of heating system?
Before 1990
Renewable energy
14. List cell number to give NAEC permission to send text message alerts:
Approximately what year was your water heater installed? Before 1990
8.
Natural Gas
Energy efficiency
13. Besides the website, which of the following would you like the co-op to use to inform you about things like power outages, emergency situations and energy efficiency? (all that apply)
No
What fuel does your water heater use? Electricity
7.
12. What types of information from the co-op are most important to you? (all that apply)
After 2009
11. Which of these NAEC services are of interest to you? (all that apply) Auto bank draft
Home energy audit
Electronic paperless billing
Marathon water heater leasing
Energy efficiency loan
Operation Round-Up
2
3
4
5
6
7
8
9
10
20. Imagine an ideal utility company. How well do you think North Arkansas Electric Cooperative compares with that ideal utility company? 1=not very close to ideal, 10=very close to ideal 1
2
3
4
5
6
7
8
9
10
21. Assume you can choose your electric company. If you could choose today, how likely is it that you would choose North Arkansas Electric Cooperative again? 1=not at all likely, 10=very likely 1
2
3
4
5
6
22. Please rate your level of agreement with the following statements about NAEC. 1=strongly disagree, 10=strongly agree. North Arkansas Electric Cooperative... 1 2 3 4 5 6 7
7
8
8
9
9
10
10
Is a trustworthy organization.......................................... Is a well-managed organization ..................................... Truly cares about the members it serves....................... 23. Any additional comments:
2020-5