north arkansas electric cooperative
Scholarship applications due April 13
NEXT changing billing software NEXT, Powered by NAEC will switch software providers this month to Innovative Systems, a company with decades of experience in the telecommunications industry. Subscribers will notice a new bill design in April as well as a new, easier-to-navigate portal at mynextfiber.com in early March. The new portal will be accessed the same way: By visiting mynextfiber.com and clicking “Pay Your Bill” in the top right. Those who have a user ID and password for the old NEXT portal will receive an email in early March with a link to the new portal and a temporary password. Subscribers who never used the old portal will be able to create login credentials on the new portal once they receive their April statement with a new account number.
Subscribers with recurring payments Unfortunately, the software transition will stop all but one form of recurring payment. NEXT subscribers who previously set up automatic bank draft through a NEXT representative that drafts on or about the 10th business day of each month do not have to do anything. The draft will continue until NEXT is told to stop. All other scheduled NEXT payments will stop processing after March 4. This includes subscribers who set up a recurring payment using their debit or credit card and those who set up a recurring payment through the portal for their bank account. The new portal will allow subscribers to set up recurring payments. Subscribers also can call NEXT at 870-895-3221 to have a customer service representative set up the recurring payment over the phone after March 7. The new system will allow payments to be scheduled on the fifth, 10th or 14th of the month. NEXT apologizes for this inconvenience and understand if subscribers have questions. Please email info@naeci.com for assistance.
PROGRAM UPDATE — NAEC no longer offers members the ability to lease or buy Marathon® water heaters. Current leases will continue at this time. 22
MARCH 2022
NORTH ARKANSAS ELECTRIC COOPERATIVE
The North Arkansas Electric Cooperative memberfunded Operation Round Up® program awards thousands of dollars in scholarships to local graduating high school seniors each year. In 2021, 20 students each were awarded a $1,000 scholarship. NAEC is accepting applications for the 2022-2023 scholarship program. The application is available at naeci.com or through high school counselors’ offices. Applicants must mail or deliver the typed application to NAEC by April 13. They must include a high school transcript and three letters of recommendation. To be eligible for the scholarship, high school seniors must graduate at the end of the 2022 school year, and their parents or legal guardians must be NAEC members. Applicants also must have a grade-point average of 3.0 or higher on a 4.0 scale through the first semester of senior year. The scholarship must be used to attend an accredited institute of higher learning on a full-time basis. For more information, please contact Tori Moss at tmoss@naeci.com or 870895-6210.