north arkansas electric cooperative edition
Report outage by phone, web or mobile app
Reporting via Phone
Help “beat the peak” on the hottest days by washing and drying laundry at night.
Reporting via Mobile App
Help lower wholesale power cost by limiting peak usage
Please call 870-895-3221. Log in to the app and complete the following steps: • Select the account experiencing an outage. • Tap the menu icon in the top left corner. • Tap the “Report an Outage” menu option. • Add your phone number and any comments, such as the outage cause, if known. • Tap “Report an Outage.” The app will confirm your outage has been submitted to our dispatch center.
Reporting via Outage Viewer
Visit www.naeci.com. Click on “Outage Viewer” under the “Outage Center” menu tab. Then click the “Report Outage” link and enter the requested information. 22
JULY 2020
Members can help keep NAEC’s wholesale power costs in check by reducing electricity usage during peak demand times in the summer months. Everyone using less on-peak power means lower wholesale power costs for the co-op, which ultimately benefits all members. NAEC uses advertising on local radio stations to request members’ help to “beat the peak.” Members can do this by delaying any unnecessary use of electricity during the afternoon and early evening hours on the hottest days of each summer month. A general guide is a day with a heat index forecast of more than 100 can be a peak alert day. Here are several easy ways residential members can help reduce the co-op’s peak: • Turn up the thermostat a degree or two. • Run the dishwasher at night and only when it is full. • Use the washer and dryer during the early morning hours or at night and only when there is a full load. • Cook lunch and dinner with appliances that use less electricity, such as the microwave, slow cooker or toaster oven, rather than larger appliances, such as the oven or range. • Turn off lighting and electronics, such as computers or televisions, not being used. • Use automatic timers to run hot tubs and pool pumps during off-peak hours.
NORTH ARKANSAS ELECTRIC COOPERATIVE
IMAGES: TOUCHSTONE ENERGY; GARY BEAN
NAEC requests members always report an outage. This often helps employees pinpoint the outage’s cause and restore service quicker. The co-op offers three ways for members to notify the dispatch center of an outage.