Inside Information Sample Employee Survey Results

Employee Satisfaction & Attitude

Survey Results

Project ID #3559/67890 Kimjump Web Design and Branding.

Prepared for:

Your Electric Cooperative

Project Date: April 2016

Survey developed and conducted by Inside Information, Inc.ÂŽ of Smithville, Missouri

your electric cooperative

Contents Synopsis

Executive Summary Key Overview

Reports

Results Slide Deck Trending Report Crosstab Analysis

Documentation

Employee Comments Survey Instrument

2

|

2016

2016 Employee Survey Results

Based on 300 surveys 1. How long have you been an employee of Your Electric?

2. Please indicate the area in which you work.

Less than 1 year 5.0% 1 - 5 years 10.0% Member Services 19.5% Construction 60.9% Engineering 11.5%

3. Please indicate your feelings about the statements below on the 5-point scale: *Top Box = 4 + 5 ratings, or strongest agreement. a. Employees here generally strive to do their best work b. My co-workers are willing to help each other on the job c. My supervisor appreciates or recognizes the work I do d. I feel I play an important role in the future of this company e. Employees here are not afraid to make mistakes f. Management here shows respect for employees g. There is a level of trust between employees and their supervisors h. My supervisor listens to me about important issues i. I feel free to discuss concerns with my supervisor j. I feel loyalty to this company k. I am willing to go beyond the normal effort to make this company more successful l. My supervisor is encouraging to the employees m. My supervisor communicates well with employees about their job performance n. Management at this company makes me feel part of a "team effort." o. Management here is focused on building a "member-oriented" organization p. The safety training I have received is adequate so I can perform my job safely q. The skills training I have received is adequate so I can perform my work effectively AVERAGE SECTION RATINGS

3

6 - 10 years 14.0% 11 - 15 years 18.0%

16 - 20 years More than 20 years

26.0% 27.0%

Human Resources or Management Finance & Accounting Information Technology

1.1% 4.6% 2.3%

Strongly disagree--> Strongly agree 1 2 3 4 5 Avg Score 1.9% 0.0% 15.5% 53.4% 29.1% 4.08 1.9% 3.8% 14.3% 47.6% 32.4% 4.05 4.8% 3.8% 16.2% 41.0% 34.3% 3.96 3.8% 6.7% 28.6% 41.0% 20.0% 3.67 1.0% 7.7% 39.4% 34.6% 17.3% 3.60 4.8% 7.6% 23.8% 39.0% 24.8% 3.71 3.8% 13.5% 24.0% 41.3% 17.3% 3.55 5.7% 7.6% 20.0% 30.5% 36.2% 3.84 5.7% 6.7% 18.1% 38.1% 31.4% 3.83 1.9% 2.9% 7.6% 40.0% 47.6% 4.29 1.9% 0.0% 8.6% 42.9% 46.7% 4.32 3.8% 12.5% 24.0% 26.9% 32.7% 3.72 4.9% 11.7% 30.1% 30.1% 23.3% 3.55 2.9% 16.2% 32.4% 29.5% 19.0% 3.46 3.8% 13.3% 23.8% 37.1% 21.9% 3.60 1.0% 2.9% 13.3% 46.7% 36.2% 4.14 1.9% 1.0% 18.3% 46.2% 32.7% 4.07 3.3% 6.9% 21.1% 39.2% 29.6% 3.85

Top Box 82.5% 80.0% 75.3% 61.0% 51.9% 63.8% 58.6% 66.7% 69.5% 87.6% 89.6% 59.6% 53.4% 48.5% 59.0% 82.9% 78.9% 68.8%

2016 Employee Survey Results

Based on 300 surveys 4. Regarding your pay, employee benefits and opportunities for advancement, please indicate your feelings about the statements below: Strongly disagree ----> Strongly agree *Top Box = 4 + 5 ratings, or strongest agreement.

1 2 3 4 5 Avg Score Top Box a. My previous pay raises have generally been fair 2.9% 4.8% 17.3% 39.4% 35.6% 4.00 75.0% b. Job performance reviews are conducted on a regular basis 1.0% 6.7% 22.1% 35.6% 34.6% 3.96 70.2% c. My pay is appropriately based on my job performance reviews 2.9% 9.6% 30.8% 30.8% 26.0% 3.67 56.8% d. Promotions here are appropriately based on job performance reviews 5.9% 18.8% 32.7% 25.7% 16.8% 3.29 42.5% e. The pay scale here is better than other area companies 1.9% 4.8% 14.3% 35.2% 43.8% 4.14 79.0% f. The employee benefits here are better than at other area companies 1.9% 0.0% 6.7% 27.9% 63.5% 4.51 91.4% g. I have a good chance for future promotions at this company 8.7% 18.3% 30.8% 30.8% 11.5% 3.18 42.3% h. I have gotten appropriate promotions at this company 7.7% 11.5% 27.9% 27.9% 25.0% 3.51 52.9% i. I would like this company to offer a wider variety of flexible employee benefits 6.7% 6.7% 47.1% 26.9% 12.5% 3.32 39.4% j. Employees here are able to provide input about what benefits are offered 2.9% 10.6% 40.4% 31.7% 14.4% 3.44 46.1% k. This co-op makes it a high priority to attract and keep good employees 1.9% 3.8% 29.8% 38.5% 26.0% 3.83 64.5% l. I would likely recommend this co-op to someone else as a potential employer 1.9% 2.9% 18.3% 31.7% 45.2% 4.15 76.9% AVERAGE SECTION RATINGS 3.9% 8.2% 26.5% 31.8% 29.6% 3.75 61.4% 5. How could communications be improved between you and your supervisor?

SEE COMPLETE COMMENT LISTING - Broken down by department 6. How would you suggest improving communications among departments?

SEE COMPLETE COMMENT LISTING - Broken down by department 7. What additional resources (tools, equipment, vehicles, training, computers, etc.) do you need to do your job?

SEE COMPLETE COMMENT LISTING - Broken down by department 8. Please rate your overall confidence in each of the following on the 5-point scale: *Top Box = 4 + 5 ratings, or highest confidence. a. Confidence in your supervisor b. Confidence in senior management c. Confidence in your co-workers AVERAGE SECTION RATINGS

4

No confidence --> Complete confidence 1 2 3 4 5 Avg Score 4.8% 9.6% 22.1% 27.9% 35.6% 3.80 1.0% 6.8% 19.4% 41.7% 31.1% 3.95 0.0% 1.0% 13.3% 50.5% 35.2% 4.20 1.9% 5.8% 18.3% 40.0% 34.0% 3.98

Top Box 63.5% 72.8% 85.7% 74.0%

2016 Employee Survey Results

Based on 300 surveys 9. Please rate your opinions about Your Electric on the following items on the same scale.

Strongly disagree ----> Strongly agree *Top Box = 4 + 5 ratings, or strongest agreement.

1 2 3 4 5 Avg Score a. Very committed to supporting area communities 0.0% 1.0% 21.9% 33.3% 43.8% 4.20 b. Has a very positive image in the area communities 0.0% 1.0% 19.2% 37.5% 42.3% 4.21 c. This co-op has an excellent reputation for providing quality customer service 0.0% 0.0% 15.2% 37.1% 47.6% 4.32 d. This co-op has an excellent reputation for providing reliable electric service 0.0% 0.0% 10.5% 37.1% 52.4% 4.42 e. The quality and value of this co-op's products and services are excellent 0.0% 0.0% 12.5% 42.3% 45.2% 4.33 AVERAGE SECTION RATINGS 0.0% 0.4% 15.9% 37.5% 46.3% 4.30

Top Box 77.1% 79.8% 84.7% 89.5% 87.5% 83.7%

10. Compared with other electric co-ops around the state, how would you rate the overall performance of Your Co-op?

Better than other co-ops 66.0% Worse than other co-ops About the same 18.0% No experience with other co-ops

0.0% 16.0%

11. Please rate the following on the 5-point scale: *Top Box = 4 + 5 ratings, or highest satisfaction. a. Overall satisfaction with your job b. Overall satisfaction with your supervisor c. Overall satisfaction about opportunities for advancement d. Overall satisfaction with your pay e. Overall satisfaction with your employee benefits AVERAGE SECTION RATINGS

Not at all satisfied ---> Very satisfied 1 2 3 4 5 Avg Score 0.0% 2.9% 19.2% 41.3% 36.5% 4.12 6.8% 4.9% 17.5% 35.0% 35.9% 3.88 7.9% 12.9% 29.7% 27.7% 21.8% 3.43 0.0% 2.9% 26.9% 32.7% 37.5% 4.05 0.0% 0.0% 9.7% 31.1% 59.2% 4.50 2.9% 4.7% 20.6% 33.6% 38.2% 4.00

12. The one thing I like most about my job is: SEE COMPLETE COMMENT LISTING - Broken down by department 13. The one thing I like least about my job is: SEE COMPLETE COMMENT LISTING - Broken down by department 14. The one thing that would improve this company most is: SEE COMPLETE COMMENT LISTING - NO COMMENTS GIVEN 15. Are there any other suggestions or opinions you'd like to share?

SEE COMPLETE COMMENT LISTING - Broken down by department

5

Top Box 77.8% 70.9% 49.5% 70.2% 90.3% 71.7%

Employee Attitude and Satisfaction Survey Results April 2016

Conducted & compiled by Inside InformationÂŽ Inc.

Overview

2016 Employee Survey During March of 2016, Your Electric Cooperative conducted an Employee Attitude and Satisfaction Survey to determine satisfaction regarding pay, benefits, supervisors and work environment, and employee suggestions for improvements.

These survey results include responses from 300 employees, and are compared with previous surveys going back to 2001.

6

Survey Highlights

Overall job satisfaction is higher than the previous three surveys, yet lower than in 2001-06 Nearly eight in ten employees (80%) now say they are somewhat or very satisfied – average satisfaction rating is 4.25 on a five-point scale Increases in satisfaction in all four key areas from previous surveys, including pay and benefits – larger increases in satisfaction with supervisors and opportunities for advancement

The survey measured employee attitudes and perceptions in four major areas:

Satisfaction

Co-op Culture

Management &

Pay & Benefits

Supervisors

7

Employee Workforce

Employee Workforce Department

51%

Construction 30%

Member Services 10%

Engineering Finance

5%

Information Tech

2%

Management

3%

8

Employee Workforce Length of Employment

5%

< 1 year

10%

1-5 yrs

Median is 16 years 14%

6-10 yrs

18%

11-15 yrs 16-20 yrs

26%

> 20 yrs

27%

Employee Workforce Trends in Length of Employment 5%

< 1 year

2%

Median 2016 is 16 years 2013 is 15 years 2001 is >10 years

5% 10%

1-5 yrs

8% 30%

14%

6-10 yrs

17% 12% 71% 74%

> 10 yrs 53%

2016

2013

9

2001

Satisfaction Issues

Satisfaction Overall Satisfaction

78%

Overall Job

90%

Benefits 71%

Supervisor

70%

Pay Opportunity for Advancement

50%

Somewhat or very satisfied (4 & 5 ratings)

10

Satisfaction Trends in Overall Job Satisfaction 100%

86% 80%

83%

81%

79%

77%

76%

75%

78%

60%

40%

Higher satisfaction than past three surveys, but lower than in 2001-06

20%

0%

2001

2002

2004

2006

2008

2010

2013

2016

Somewhat or very satisfied

Satisfaction Trends in Satisfaction with Supervisor and Opportunity for Advancement

100%

2016

2013

2010

2008

2006

2004

2002

2001

80%

76% 68%

71%

71%

69% 59% 59% 59%

60%

53% 52% 47% 43%

50% 45% 44% 43%

40%

20%

Highest satisfaction since 2006

Second-highest ever satisfaction with supervisors

Opportunity for Advancement

Supervisor

0%

Somewhat or very satisfied

11

Satisfaction Overall Job Satisfaction 100%

80%

78% are somewhat or very satisfied (4 & 5) Average = 4.12

60%

41% 40%

37%

19%

20%

0%

3%

0% 1 - Very Dissatisfied

2 - Somewhat Dissatisfied

3 - Neutral

4 - Somewhat Satisfied

5 - Very Satisfied

Satisfaction Satisfaction With Benefits 100%

80%

90% are somewhat or very satisfied (4 & 5) Average = 4.50 59%

60%

40%

31% 20%

10% 0%

0%

1 - Very Dissatisfied

2 - Somewhat Dissatisfied

0% 3 - Neutral

12

4 - Somewhat Satisfied

5 - Very Satisfied

Satisfaction Satisfaction With Supervisor 100%

80%

71% are somewhat or very satisfied (4 & 5) Average = 3.88

60%

35%

36%

4 - Somewhat Satisfied

5 - Very Satisfied

40%

18%

20%

7%

5%

1 - Very Dissatisfied

2 - Somewhat Dissatisfied

0% 3 - Neutral

Satisfaction Overall Job Satisfaction â&#x20AC;&#x201C; by department 100%

100%

100%

79%

80%

76%

75%

70%

60% 40% 20% 0%

Overall is 78%

Info Technology HR/Management

Construction

Member Services

Finance

Somewhat or very satisfied â&#x20AC;&#x201C; note some departments have few respondents

13

Engineering

Satisfaction Overall Job Satisfaction â&#x20AC;&#x201C; by years of employment 100%

95%

90% 76%

80%

70%

60%

40%

20%

0%

Overall is 78%

<1 year

1-5 years

6-20 years

>20 years

Somewhat or very satisfied â&#x20AC;&#x201C; note some segments have few respondents

Overall Co-op Performance

14

Attitudes and Perceptions Rate Your Electricâ&#x20AC;&#x2122;s Performance Reputation for reliable electric service

90% 87% 94%

Offers excellent products and services

88% 85% 91% 85% 85%

Reputation for quality customer service

92%

Positive image in area communities

80% 82% 87%

Committed to area communities

77% 83% 90%

2016

Somewhat or strongly agree

2013

2001

Attitudes and Perceptions Compare Performance with Other Co-ops

66%

Two-thirds of employees consistently feel Your Electricâ&#x20AC;&#x2122;s performance is better than other co-ops

63% 64%

25% 18% 21% 12% 0%

0%

16% 16%

0%

Better than other co-ops Worse than other co-ops

2016

Same as other co-ops

2013

15

2006

Don't know

Management and Supervision Issues

Attitudes and Perceptions Issues Regarding Confidence 100%

86% 80%

73% 64%

60%

40%

Employees have higher confidence in their co-workers, lower with supervisors

20%

0%

Confidence in co-workers

Confidence in senior management Somewhat or very confident

16

Confidence in supervisor

Attitudes and Perceptions Trends in Issues Regarding Confidence 90% 86%

83% 78%

78%

77%

72%

69%

65%

73%

64% 59%

Increases in employee confidence in each area from 2013

In Supervisors

In Senior Management 2004

2008

2013

In Co-workers 2016

Attitudes and Perceptions Attitudes Regarding Management and Supervisors Supervisor appreciates and recognizes my work

75% 70%

I feel free to discuss concerns with supervisor

Higher ratings for supervisor skills â&#x20AC;&#x201C; lower scores for management inspiring teamwork

Supervisor listens to me about important issues Management shows respect for employees Supervisor is encouraging to employees Mgmt is building "member-oriented" organization

67% 64% 60% 59% 59%

There is trust between employees and supervisors Supervisor communicates well about job performance

53%

Management makes me feel part of team effort

49%

Somewhat or strongly agree

17

Attitudes and Perceptions Trends in Attitudes Regarding Supervisors/Management 75%

53%

Supervisor appreciates and recognizes my work

60% 70%

Feel free to discuss concerns with supervisor

57% n/a 67%

Supervisor listens to me about important issues

53%

Higher ratings in all areas from previous surveys

60% 53% 56%

Supervisor is encouraging to employees

Management focus is "member-oriented"

62%

59% 57%

n/a 2016

2013

2001

Co-op Culture and Job Issues

18

Attitudes and Perceptions Attitudes Regarding Co-op Culture and Job 90%

I am willing to give an extra effort for the co-op

88%

I feel loyalty to the co-op Safety training has been adequate

83%

Employees strive to do their best work

83%

Co-workers are willing to help each other

80%

Skills training has been adequate

79% 61%

I feel I play an important role in the co-op's future Somewhat or strongly agree

Attitudes and Perceptions Trends in Attitudes Regarding Co-op Culture and Job 90% 88% 89%

Willing to give extra effort for co-op

88% 85% 83%

Feel loyalty for this company

83% 80%

69%

Employees strive to do their best work

83%

Safety training has been adequate

61%

79% 80% 71%

Co-workers willing to help each other

84% 79%

74%

Skills training has been adequate

61% 61% 49%

Feel I play important role in co-op future

60%

2016

19

2013

2001

Pay and Benefits

Attitudes and Perceptions Issues Regarding Performance Reviews, Pay and Promotions 57% Pay raises are based on performance reviews

13%

53% Previous promotions have been appropriate

19%

43% Promotions are based on job performance reviews

25%

42% I have a good chance at future promotions

27% Disagree (1-2)

20

Agree (4-5)

Benchmarking with Other Cooperatives

Attitudes and Perceptions 78% Overall Job

77% 90%

Benefits

76% 71%

Supervisor

67% 70%

Pay

59% 50% 48%

Oppr for Adv

Your Co-op Average other co-ops Somewhat or very satisfied (4-5 ratings)

21

Attitudes and Perceptions Employee Confidence Levels 100%

86%

80%

80%

73% 64%

63%

65%

60%

40%

20%

0%

Confidence in co-workers

Confidence in senior management

Average other co-ops

Confidence in supervisor

Your Co-op

Somewhat or very confident (4-5 ratings)

22

2016 Employee Survey Results Comments

5. How could communications be improved between you and your supervisor?

1.

2.

3.

4.

5.

Chain of command should work both ways Could not be better Excellent communications no issues I'm satisfied Less personal favoritisms 6. Listen to other people

6. How would you suggest improving communications among departments?

7. Departments don't communicate at all its a pissing contest 8. Everyone make decision together before something is done 9. Give credit less personal 10. Meet each other or call and keep others in the loop 11. More meetings or events to talk about issues or things going on in the company 12. More time communicating between departments need someone making sure all departments are working together

7. What additional resources (tools, equipment, vehicles, training, computers, etc.) do you need to do your job?

13. I'm good 14. Lineman 15. More equally dispersed workload among employees 16. Outfitted very well 17. We work good with what we have

12. The one thing I like most about my job is: 18. Being outside and meeting people 19. Benefits 20. Benefits pay and co-workers 21. Co-workers 22. Co-workers and payday 23. Friendly co-workers and benefits 24. Paychecks 25. The people that I work with and working for our members also being involved in our communities

23

2016 Employee Survey Results Comments

13. The one thing I like least about my job is: 26. Being inside all the time 27. Conflicts with other employees 28. Hiring or promoting people 29. No room for advancement outsiders are hired instead of promoting internal employees that have the co-op loyalty and experience no chance of advancement nowadays 30. No seniority for advancement 31. No windows 32. Watching other people not do their job without any repercussions

15. Are there any other suggestions or opinions you'd like to share?

33. Get back to helping the members 34. Meet with employees and ask without retributions about our jobs

24