2016 July Orange County REMC Annual Meeting Survey Results

Annual Meeting Survey Results July 2016

Conducted & compiled by Inside InformationÂŽ Inc.

Overview

2

Annual Meeting Survey 2016 Orange County REMC conducted a member survey to determine attitudes and expectations about the annual meeting.

The survey, which was conducted online and by mail, was completed by 141 members – a 53% response.

1

All Attendees

265 members

50+ members 20-49 members 5-19 members < 5 members

47454 Paoli 81 members

Annual Meeting

2

Annual Meeting Previous Annual Meetings Attended 80%

71%

60%

40%

20% 6% 0%

3%

First-time attendee

once

5%

6%

2 times

3 times

9%

4 times

5 or more times

Annual Meeting Overall Quality of Previous Annual Meetings 60% Average 4.27

84% are somewhat or very satisfied (4 - 5) 2% are not satisfied (1 - 2)

46%

39%

40%

20%

14%

2%

0%

0%

1

2

3

4

5

1=not at all satisfied, 5=very satisfied

3

Annual Meeting Overall Quality of This Yearâ&#x20AC;&#x2122;s Annual Meeting 60% Average 4.01

76% are somewhat or very satisfied (4 - 5) 10% are not satisfied (1 - 2)

41%

40%

35%

20%

14% 5%

5%

0%

1

2

3

4

5

1=not at all satisfied, 5=very satisfied

Annual Meeting Meeting Quality Comparison 60%

2016

Previous 46% 39%

40%

41%

35%

20%

14% 14% 5%

5% 2%

0%

0%

1

2

3

4

5

1=not at all satisfied, 5=very satisfied

4

Annual Meeting Importance of each in deciding to come to Annual Meeting 82%

Food and refreshments

Drawing for door prizes

79%

REMC business

74% 74%

Attendance gift

73%

Director election

57%

Vendor exhibits

36%

Musical entertainment

0%

20%

40%

60%

80%

100%

Based on Top Box (4-5 ratings)

Annual Meeting Satisfaction with This Yearâ&#x20AC;&#x2122;s Meeting 81%

Drawing for door prizes

79%

REMC business

Director election

77%

Food and refreshments

76% 75%

Attendance gift

54%

Vendor exhibits

42%

Musical entertainment

0%

20%

40%

60%

80%

100%

Based on Top Box (4-5 ratings)

5

Annual Meeting Satisfaction Gap (importance â&#x20AC;&#x201C; satisfaction) 2%

Drawing for door prizes

5%

REMC business

4%

Director election

Food and refreshments

-6% 1%

Attendance gift

-3%

Vendor exhibits

6%

Musical entertainment

-10%

0%

10%

Based on Top Box (4-5 ratings)

Annual Meeting Number Attending with You Who Did Not Register 60% 50% 40%

32%

20% 11% 7% 0%

1% None

1

2

3

4+

6

Annual Meeting Stayed for Business Meeting

Most Preferred Formats for Future Annual Meetings 100%

84%

80% No 11%

60% 40% 16%

20% Yes 89%

0%

Meeting with catered meal and vendors in Paoli

Previous format at Orleans with hot dogs and popcorn

Annual Meeting Liked Best About 2016 Meeting

Liked Least About 2016 Meeting

“Business meeting ”

“Entertainment was not good this year”

“Door Prizes”

“It was freezing cold in the auditorium”

“Fellowship with REMC workers and with friends at meeting ”

“Long line to get in”

“Food was great”

“National Anthem- he didn’t know the words”

“Location was great for seniors”

“Not enough vendors”

“Slideshow”

“Start business meeting earlier”

“Smooth, efficient, and informative”

“You could not understand the directors talking”

“Very organized location and nice atmosphere”

“They didn’t pull any names for the drawing”

“Well planned and ran smoothly”

“You needed to have on the lights for older people to walk in”

Complete comment listing provided

7

Your Cooperative

Attitude & Perceptions Overall Satisfaction with Orange County REMC 80%

60%

Average 4.62

93% are somewhat or very satisfied (4 - 5) 0% are not satisfied (1 - 2)

69%

40% 24% 20% 7% 0%

0%

0%

1

2

3

4

5

1=not at all satisfied, 5=very satisfied

8

Trends in Satisfaction Overall Quality of This Year’s Annual Meeting

Overall Satisfaction with Orange County REMC

2006

• 86%

2006

• 94%

2007

• 94%

2007

• 95%

2008

• 93%

2008

• 94%

2009

• 77%

2009

• 90%

2010

• 88%

2010

• 93%

2011

• 91%

2011

• 93%

2012

• 92%

2012

• 94%

2013

• 86%

2013

• 91%

2014

• 92%

2014

• 95%

2015

• 92%

2015

• 94%

2016

• 76%

2016

• 93%

Your Cooperative Social Media Sites Used (all that apply)

47%

None

Facebook

46% 19%

YouTube

13%

Pinterest

Instagram

4%

Other

4% 0%

20%

40%

60%

9

Member Demographics

Demographics Respondent Age 40% 34% 30%

19%

20% 10%

0%

1%

2%

<25

25-34

4%

35-44

45-54

55-64

65-74

75 +

10

Demographics Education 7%

Less than high school

High school grad/GED

50% 8%

Vocational/trade

16%

Some college

12%

College graduate

7%

Graduate/professional

0%

20%

40%

60%

Demographics Number of Residents 64% 60%

40%

20%

0%

19%

1

2

5%

7%

6%

3

4

5+

11

Demographics Occupation 58%

Retired

15%

Blue collar

White collar

8%

Agriculture

8% 7%

Professional

4%

Unemp/disab

0%

20%

40%

60%

80%

12

2016 Annual Meeting Survey Results July 2016 Based on 141 surveys Mail 133 94.3%

Online

8

5.7%

Annual Meeting 1. Not including this year, how many times have you attended the Annual Meeting previously?

This was my first Annual Meeting 5.7% 3 times Once 2.9% 4 times 2 times 5.0% 5 or more times

6.4% 8.6% 71.4%

2. How would you rate the overall quality of previous Annual Meetings you've attended? (not including this year's meeting) Poor ------------------------------> Excellent 1 2 3 4 5 Average Top Box *Top Box = 4 + 5 ratings, or most excellent 1.5% 0.0% 14.4% 38.6% 45.5% 4.27 84.1% 3. How would you rate the overall quality of the Annual Meeting that you just attended?

Poor ------------------------------> Excellent 1 2 3 4 5 *Top Box = 4 + 5 ratings, or most excellent 5.0% 5.0% 14.4% 34.5% 41.0%

Average Top Box 4.01 75.5%

4. Please rate the importance of each of the following in deciding to come to the annual meeting: Not at all important ----------------------> Very important *Top Box = 4 + 5 responses, or highest importance 1 2 3 4 5 Musical entertainment 20.7% 18.5% 25.2% 17.8% 17.8% REMC business 4.4% 5.1% 16.2% 36.8% 37.5% Attendance gift 2.9% 6.6% 16.9% 23.5% 50.0% Food and refreshments 4.4% 4.4% 8.9% 25.2% 57.0% Director election 3.7% 5.1% 18.4% 29.4% 43.4% Drawing for door prizes 3.7% 3.7% 13.2% 24.3% 55.1% Vendor exhibits 8.2% 8.2% 26.1% 24.6% 32.8% OVERALL SECTION AVERAGES 6.9% 7.4% 17.8% 25.9% 41.9%

Average Top Box 2.93 35.6% 3.98 74.3% 4.11 73.5% 4.26 82.2% 4.04 72.8% 4.24 79.4% 3.66 57.4% 3.89 67.9%

OrangeCo-AMsurvresults.xlsx

July2016

PG 1

2016 Annual Meeting Survey Results July 2016 Based on 141 surveys Mail 133 94.3%

Online

8

5. Now please rate your satisfaction with this year's Annual Meeting: Not at all satisfied ----------------------> Very satisfied *Top Box = 4 + 5 responses, or highest satisfaction 1 2 3 4 5 Musical entertainment 22.6% 15.0% 20.3% 21.1% 21.1% REMC business 4.6% 3.1% 13.7% 32.8% 45.8% Attendance gift 3.6% 5.8% 15.3% 24.8% 50.4% Food and refreshments 5.7% 5.0% 12.9% 19.3% 57.1% Director election 3.0% 4.4% 15.6% 34.1% 43.0% Drawing for door prizes 1.5% 6.7% 11.2% 24.6% 56.0% Vendor exhibits 17.6% 12.5% 15.4% 26.5% 27.9% OVERALL SECTION AVERAGES 6.8% 6.7% 14.8% 26.1% 45.6%

5.7%

Average Top Box 3.03 42.2% 4.12 78.6% 4.12 75.2% 4.17 76.4% 4.10 77.1% 4.27 80.6% 3.35 54.4% 3.97 71.7%

6. How many people attended the meeting with you that did not register? (children, spouses, grandchildren, etc.)

1 2 3 4+ None 49.6% 32.4% 10.8% 6.5% 0.7% Yes

7. Did you stay for the business meeting?

89.2%

No

10.8%

8. If no, please tell us why you did not: No comments given 9. What is the one thing you liked best about this Annual Meeting?

See complete listing.

10. What is the one thing you liked least about this Annual Meeting and how would you change it?

See complete listing.

11. Which of the following formats would you most prefer for future Annual Meetings? (all that apply) 83.6% Meeting with catered meal and vendors in Paoli 16.4% Previous format at Orleans with hot dogs and popcorn 0.0% Business meeting only - no meal or events (location to be determined)

OrangeCo-AMsurvresults.xlsx

July2016

PG 2

2016 Annual Meeting Survey Results July 2016 Based on 141 surveys Mail 133 94.3%

Online

8

5.7%

Your Cooperative 12. How satisfied are you overall with Orange County REMC? Not at all satisfied ----------------------> Very satisfied 1 2 3 4 5+ 0.0% 0.0% 7.1% 24.1% 68.8%

*Top Box = 4 + 5 responses, or highest satisfaction

13. Which of the following social media sites do you use? (all that apply) None 47.1% Facebook 46.3% Pinterest 12.5% Vine 0.0%

Instagram YouTube Twitter Other

4.4% 19.1% 0.0% 4.4%

45 - 54 55 - 64 65 - 74

9.9% 19.1% 34.0%

Average Top Box 4.62 92.9%

Your Household 14. Into which category does your age fall?

Under 25 25 - 34 35 - 44

0.7% 2.1% 4.3%

15. What is the highest level of education you have completed? (Multiple responses) Less than high school 7.2% High school graduate/GED 49.6% Vocational/trade training 7.9% 16. How many people live in your home?

17. What is the primary source of income for your household?

White collar (office, retail, sales, etc.)

Blue collar (mfg., construction, etc.)

Professional

1 18.8%

7.9% 15.1% 7.2%

2 63.8%

75+

Some college College graduate Graduate/professional school 3 5.1%

4 6.5%

5+ 5.8%

29.8%

15.8% 12.2% 7.2% AVG 2.17

Agriculture (farmer, livestock, etc.)

Retired Unemployed/disabled

7.9% 58.3% 3.6%

18. When we need to reach you for outages and other business, it is important to have updated contact information.

Email: 54 38.3% Cell: 93 66.0%

OrangeCo-AMsurvresults.xlsx

July2016

PG 3

Annual Meeting Survey Results

Survey results based on number of responses: n=108

n=107

Orange County REMC Annual Meeting Survey Trends

n=89

n=158

n=128

n=128

n=142

n=141

n=130

n=100

n=141

Not including this year, how many times have attended the Annual Meeting previously 2006 2007 2008 2009 This was my first Annual Meeting 8% 5% 8% 18% Once 1% 4% 2% 4% 2 times 6% 6% 3% 8% 3 times 4% 6% 8% 6% 4 times 7% 4% 9% 6% 5+ times 74% 76% 69% 58%

2010 8% 4% 6% 7% 10% 66%

2011 4% 5% 6% 9% 12% 64%

2012 12% 2% 8% 6% 4% 67%

2013 10% 7% 4% 7% 6% 67%

2014 2% 10% 6% 6% 7% 68%

2015 2% 8% 4% 6% 8% 71%

2016 6% 3% 5% 6% 9% 71%

10 YR Trend -2% 2% -1% 2% 2% -3%

1 YR Trend 4% -5% 1% 0% 0% 0%

Average 8% 4% 6% 6% 7% 68%

Rate the overall quality of previous Annual Meetings you've attended: (not including this year) 2006 2007 2008 2009 2010 Not at all satisfied --> 1 0% 0% 0% 0% 1% 2 4% 1% 1% 2% 1% 3 19% 13% 11% 13% 13% 4 47% 57% 56% 46% 47% Very satisfied --> 5 30% 29% 31% 39% 38% Top Box 77% 86% 88% 85% 85% Weighted Average 4.03 4.14 4.18 4.21 4.21

2011 0% 3% 11% 52% 35% 87% 4.18

2012 0% 2% 30% 40% 28% 68% 3.94

2013 1% 1% 22% 45% 32% 76% 4.06

2014 0% 2% 13% 41% 44% 85% 4.28

2015 0% 2% 10% 44% 44% 88% 4.31

2016 2% 0% 14% 39% 46% 84% 4.27

10 YR Trend 2% -4% -5% -8% 16% 7% 0.24

1 YR Trend 2% -2% 5% -6% 1% -4% -0.04

Average 0% 2% 15% 47% 36% 83% 4.16

Rate the overall quality of the Annual Meeting you just attended: 2006 2007 Not at all satisfied --> 1 2% 0% 2 2% 1% 3 10% 5% 4 35% 47% Very satisfied --> 5 51% 47% Top Box 86% 94% Weighted Average 4.32 4.40

2010 1% 2% 9% 39% 49% 88% 4.33

2011 2% 2% 6% 48% 42% 91% 4.27

2012 2% 1% 4% 26% 66% 92% 4.53

2013 2% 4% 9% 36% 50% 86% 4.29

2014 0% 1% 7% 32% 60% 92% 4.51

2015 1% 2% 5% 34% 57% 92% 4.45

2016 5% 5% 14% 35% 41% 76% 4.01

10 YR Trend 3% 3% 4% -1% -10% -10% -0.31

1 YR Trend 4% 3% 9% 0% -16% -16% -0.44

Average 1% 2% 8% 39% 49% 88% 4.32

2008 0% 0% 7% 42% 51% 93% 4.44

2009 1% 5% 17% 56% 22% 77% 3.92

Rate the importance of each of the following in deciding to come to the annual meeting: Musical entertainment

Top Box Weighted Average Hear about REMC business Top Box Weighted Average Attendance gift Top Box Weighted Average Food and refreshments Top Box Weighted Average Director election Top Box Weighted Average Drawing for door prizes Top Box Weighted Average Vendor exhibits Top Box Weighted Average

2006

2007

2008

2009

2010

2011

2012

2013

2014

2015

2016

10 YR Trend

1 YR Trend

Average

57% 3.60

56% 3.58

49% 3.49

41% 3.14

40% 3.25

49% 3.43

42% 3.21

47% 3.31

41% 3.14

52% 3.53

36% 2.93

-21% -0.67

-16% -0.60

46% 3.33

57% 3.60

60% 3.74

56% 3.71

74% 4.01

67% 3.84

73% 4.02

72% 3.88

65% 3.89

79% 4.14

70% 4.02

74% 3.98

17% 0.38

4% -0.04

68% 3.89

66% 3.75

60% 3.72

66% 3.91

65% 3.75

69% 3.98

65% 3.89

70% 3.96

71% 3.96

76% 4.11

86% 4.34

74% 4.11

8% 0.36

-12% -0.23

70% 3.95

50% 3.37

52% 3.56

51% 3.59

55% 3.50

55% 3.64

56% 3.67

83% 4.25

74% 4.07

84% 4.43

90% 4.53

82% 4.26

32% 0.89

-8% -0.27

67% 3.90

** **

** **

** **

** **

** **

** **

** **

64% 3.79

72% 3.93

75% 4.02

73% 4.04

1% 0.11

-2% 0.02

0.71 3.95

72% 3.99

79% 4.11

76% 3.90

68% 3.84

79% 4.19

72% 4.09

76% 4.16

72% 3.99

75% 4.09

83% 4.33

79% 4.24

7% 0.25

-4% -0.09

76% 4.08

** **

** **

** **

** **

** **

** **

** **

65% 3.85

67% 3.85

73% 4.12

57% 3.66

-8% -0.19

-16% -0.46

0.65 3.87

2007

2008

2009

2010

2011

2012

2013

2014

2015

2016

4 YR Trend

1 YR Trend

Average

** **

** **

** **

** **

** **

66% 3.78

66% 3.78

63% 3.75

74% 4.04

42% 3.03

-24% -0.75

-32% -1.01

62% 3.68

** **

** **

** **

** **

** **

82% 4.18

81% 4.16

79% 4.26

72% 4.11

79% 4.12

-3% -0.06

7% 0.01

79% 4.17

** **

** **

** **

** **

** **

76% 4.10

82% 4.16

81% 4.33

83% 4.34

75% 4.12

-1% 0.02

-8% -0.22

79% 4.21

** **

** **

** **

** **

** **

88% 4.46

83% 4.22

90% 4.62

91% 4.58

76% 4.17

-12% -0.29

-15% -0.41

86% 4.41

** **

** **

** **

** **

** **

72% 4.07

75% 4.05

77% 4.13

74% 4.13

77% 4.10

0% -0.03

3% -0.03

0.75 4.10

** **

** **

** **

** **

** **

80% 4.26

82% 4.12

80% 4.28

82% 4.31

81% 4.27

1% -0.01

-1% -0.04

81% 4.25

** **

** **

** **

** **

** **

** **

78% 4.16

72% 4.03

77% 4.25

54% 3.35

-24% -0.81

-23% -0.90

0.70 3.95

Rate the satisfaction with each of the following: 2006 Musical entertainment Top Box ** Weighted Average ** Hear about REMC business Top Box ** Weighted Average ** Attendance gift Top Box ** Weighted Average ** Food and refreshments Top Box ** Weighted Average ** Director election Top Box ** Weighted Average ** Drawing for door prizes Top Box ** Weighted Average ** Vendor exhibits Top Box ** Weighted Average **

TRENDS

1

Annual Meeting Survey Results

Survey results based on number of responses: n=108

Orange County REMC Annual Meeting Survey Trends

n=89

n=158

n=128

n=128

n=142

n=141

n=130

n=100

n=141

How many people attended the Annual Meeting that did not register 2006 2007 2008 0 60% 63% 63% 1 27% 25% 34% 2 9% 8% 2% 3 4% 5% 1% 4+ 0% 0% 0%

2009 46% 41% 6% 3% 3%

2010 53% 35% 7% 3% 2%

2011 56% 30% 11% 3% 1%

2012 45% 45% 7% 1% 2%

2013 47% 32% 15% 3% 3%

2014 36% 43% 12% 4% 6%

2015 40% 43% 12% 3% 1%

2016 50% 32% 11% 7% 1%

10 YR Trend -10% 5% 2% 3% 1%

1 YR Trend 10% -11% -1% 4% 0%

Average 51% 35% 9% 3% 2%

Overall satisfaction with Orange County REMC Not at all satisfied --> 1 2 3 4 Very satisfied --> 5 Top Box Weighted Average Member age Under 25 25 - 34 35 - 44 45 - 54 55 - 64 65 - 74 75+ Highest level of education completed Less than high school High school graduate/GED Vocational/trade school Some college College graduate Graduate or professional school Number of residents in home 1 2 3 4 5+ Average Primary account holder occupation White Collar Blue Collar Professional Farmer/rancher Retired Unemployed/Disabled

TRENDS

n=107

2006 0% 0% 6% 26% 68% 94% 4.63

2007 0% 0% 5% 27% 68% 95% 4.64

2008 0% 1% 4% 29% 65% 94% 4.58

2009 0% 0% 10% 35% 54% 90% 4.44

2010 0% 2% 6% 31% 62% 93% 4.53

2011 0% 2% 6% 27% 66% 93% 4.57

2012 1% 0% 5% 31% 64% 94% 4.56

2013 1% 2% 6% 28% 63% 91% 4.51

2014 0% 0% 6% 32% 63% 95% 4.57

2015 0% 2% 4% 27% 67% 94% 4.59

2016 0% 0% 7% 24% 69% 94% 4.59

10 YR Trend 0% 0% 1% -2% 1% 0% -0.04

1 YR Trend 0% -2% 3% -3% 2% 0% 0.00

Average 0% 1% 6% 29% 64% 93% 4.56

2006 0% 8% 9% 10% 16% 29% 28%

2007 0% 4% 8% 9% 17% 36% 27%

2008 1% 0% 7% 11% 16% 32% 32%

2009 0% 3% 4% 13% 21% 31% 28%

2010 2% 2% 8% 9% 13% 30% 37%

2011 1% 1% 6% 11% 21% 30% 31%

2012 1% 2% 5% 10% 22% 30% 31%

2013 0% 3% 8% 7% 22% 30% 30%

2014 0% 3% 6% 4% 21% 37% 29%

2015 0% 1% 7% 8% 21% 30% 33%

2016 1% 2% 4% 10% 19% 34% 30%

10 YR Trend 1% -6% -5% 0% 3% 5% 2%

1 YR Trend 1% 1% -3% 2% -2% 4% -3%

Average 0% 3% 6% 9% 19% 32% 31%

2006 11% 55% 2% 18% 9% 5%

2007 14% 44% 9% 15% 9% 10%

2008 21% 42% 9% 8% 13% 6%

2009 14% 49% 5% 13% 10% 10%

2010 12% 52% 3% 18% 6% 9%

2011 15% 43% 7% 18% 7% 11%

2012 8% 41% 10% 20% 7% 13%

2013 5% 44% 10% 15% 11% 14%

2014 6% 46% 7% 14% 14% 13%

2015 6% 51% 10% 14% 7% 12%

2016 7% 50% 8% 16% 12% 7%

10 YR Trend -4% -5% 6% -2% 3% 2%

1 YR Trend 1% 0% 0% 0% 0% -5%

Average 11% 47% 7% 15% 9% 10%

2006 20% 58% 10% 9% 3% 2.16

2007 17% 70% 6% 5% 2% 2.04

2008 22% 66% 9% 3% 0% 1.94

2009 22% 60% 7% 6% 5% 2.13

2010 21% 54% 13% 10% 2% 2.17

2011 21% 53% 12% 9% 4% 2.21

2012 24% 53% 13% 6% 3% 2.10

2013 20% 54% 10% 8% 8% 2.29

2014 22% 55% 6% 8% 8% 2.24

2015 19% 55% 14% 6% 5% 2.22

2016 19% 55% 14% 6% 5% 2.22

10 YR Trend -1% -3% 4% -3% 2% 0.06

1 YR Trend -6% 1% 0% 0% 0% 0.00

Average 21% 58% 10% 7% 4% 2.16

2006 4% 17% 11% 7% 57% 4%

2007 2% 12% 13% 8% 61% 4%

2008 9% 10% 9% 3% 66% 2%

2009 7% 14% 11% 7% 56% 5%

2010 10% 10% 7% 2% 66% 4%

2011 10% 14% 6% 8% 58% 4%

2012 11% 16% 10% 11% 56% 7%

2013 11% 14% 14% 5% 57% 5%

2014 6% 12% 8% 8% 64% 3%

2015 10% 12% 8% 6% 62% 2%

2016 8% 15% 7% 8% 58% 4%

10 YR Trend 4% -2% -4% 1% 1% 0%

1 YR Trend -2% 3% -1% 2% -4% 2%

Average 8% 13% 10% 7% 60% 4%

2

Annual Meeting Survey Comments July 2016 Liked best about this meetingâ&#x20AC;Ś 1.

2.

3.

4.

5.

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10.

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2nd cupcake A/C facility was nice and comfortable chairs for the meeting (2) A/C in eating area and annual meeting room and plenty of room Air conditioning (2) All the things for kids to do Attendance gift Award to employees of honor Being on time Business meeting (2) Business meeting and meal Business meeting in auditorium very comfortable Business meeting was conducted quickly and efficiently Cupcakes Cupcakes and meal Door prizes (2) Door prizes and food Election and business meeting, door prizes Enjoyed being there Everything (2) Everything inside a/c for older people Fellowship with REMC workers and with friends at meeting (2) Find out what was going on at REMC Food (7) Food and entertainment Food and friends Food and talk to people not seen in a long time Food door prizes friendly employees Food meeting and location Food was good plenty of room to eat Food was great (4) Food was great! Happy that it was cooked by locals. I did miss the ice cream though.

Food, meeting and door prizes (2) Getting to those who take care of our power Gifts (2) Good entertainment eating conversation with people I only attended meal I really enjoyed the speakers, also the awards Information It was all good It was all in one building (2) Like everything Location (6) Location and kids in separate area Location food and employees were great

1

Annual Meeting Survey Comments July 2016 45.

46.

47.

48.

49.

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Location great, good for seniors, air conditioned no steps or rough gravel (2) Lots of activities for the kids Meal (2) Meeting informative, food awesome Meeting people (2) Musical entertainment Open nature of all business matters Paoli school was a good location (2) Prizes (2) REMC business REMC business and government information REMC staff involved cooks and all Room where business meeting held was much better Seeing and talking to others (2) Seeing old friends Slideshow (2) Smooth, efficient and informative The business meeting place (2) The dinner (4) The food was great, entertainment was great too The information about how REMC is doing to improve my service The information about where election originates The information presentation The place was very nice and food was good The slides and not a long business meeting Very good food, good meeting Very organized location and nice atmosphere Very pleased with everything Video of REMC business (2) Visit old friends Voting Was fine Well planned and run smoothly Well run, no lines

Liked least about this Annual Meeting and how would you change itâ&#x20AC;Ś 79.

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A little drug out All good Bands Better food better/more prizes Business Business meeting shorter Check sound system Directorâ&#x20AC;&#x2122;s presentation Entertainment was not good this year

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Annual Meeting Survey Comments July 2016 88.

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Food Food music and vendors Food too spicy Food was not of good quality Froze to death in auditorium Gate gift, although itâ&#x20AC;&#x2122;s appreciated we would rather have a one item gift Good I didn't care for the entertainment I would not change anything It was a little cool in the gym It was freezing cold in the auditorium It was too cold in there Leave alone like it the way it is Less business Less Vendors than before. Liked the vendors that was at 4H location.

Long line Long line to get in Long lines at times more registration areas or speedier process Meal was not as good Might need sugar free drinks Missed outside activities and health fair Music (7) Music, make not so loud - especially the instruments.

Music / vendor both better music more vendors Music - could not hear it Music, get better people Music too close in eating Music was not good Music was terrible there were no vendors Musical group not clear sounding National Anthem he didn't know the words (4) Need different music group No free stuff No information on the 2 colors of ballots No lights at the meeting Not enough vendors (2) Offer 2 meats instead of one more kids activities Only one or two vendors when finished eating Quality of food was lacking and music was horrible Stage set up Start business meeting earlier The business meeting you could not understand the directors talking

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Annual Meeting Survey Comments July 2016 130. The entertainment; neither of the performers could play nor sing. Also, some of the food was not as good as in previous meetings. The pork and bread were very good. The slaw was okay; baked beans were a little over cooked and I did not care for the potatoes. The desert was alright, but needed less frosting and more cake; also cake frosting should cover entire top of cupcakes very good 131. The food a lot of people don't like BBQ it was tough 132. The meal bad 133. The monotone voice of the first speaker 134. The music 135. The music entertainment 136. The music was terrible 137. The speaker was not a very well speaker 138. The whole thing back to the way it was 139. They didn't put all names for drawing 140. Too cold in gym 141. Too long between meal and business meeting 142. Vendor 143. Vendor have more 144. Vendors no ice cream 145. Vendors were way down. Liked it when there were more 146. Vote at the beginning 147. Waited too long 148. When we used to get money in an envelope that way everyone got something 149. You needed to have on the lights for the older people to walk in

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