• His manual follow up got reduced significantly as he is able to get instant access to information on the customer, payment transaction, breakdown service, Planned Preventive Maintenance. He devotes the precious time saved to other business activities such as meetings with the Board Of Directors, Coordination of work with peers like Marketing Manager. • He is able to gain visibility & exercise complete control over work orders throughout its progress from arrival till end. Technicians are unable to give him & customers any false statements on their current location. This upholds transparency in the process by leveraging features like GeoLocation Tracking, QR Code scanning, etc. • The technicians who were earlier lying to the customers who called out for service that they were far from the customer premises are now unable to give false reasons for the delay in commuting as both customer & Rashid are able to track the current location of the technicians on the way.
• Rashid is able to pass on instructions to his sub-ordinators – the supervisors of individual teams to define the safety precautions to be followed while working on planned preventive maintenance tasks and able to convince the technicians that he cares for them. • Technicians assigned with tickets who were earlier reluctant to approach Rashid due to any lack of knowledge or personal reasons are now able to decline the assignment stating valid reasons. • Rashid is able to utilize the calibration workflow in the application to his favour by ensuring the consistency inaccuracy of measuring instruments thereby undeviating from the reliability of the services provided. • Rashid has the information on inventory levels at his fingertips. To sum up, he is empowered with a complete overview of the maintenance activities and can govern the workflow from anywhere and at any time via mobile app.