Innomaint Made Facility Maintenance Easy | Innomaint CAFM

Quick Startup Kit 3 Step Configuration Step 1

User Configuration

Step 2

Asset Configuration

Step 3

Schedule Definition

User Roles Vs Privileges Factory Flow

Role: Maintenance Head ➢

Can have access to Dashboard and Reports

Dashboard Breakdown Tickets Repeated Problem Overall Open Tickets SLA violations against incidents / Schedules Aging wise Tickets

Reports Asset wise Incident Report Asset wise Schedule Report

Access: Web Portal

Role: Location Head ➢ ➢ ➢ ➢ ➢ ➢

Location based User Management Asset Definition (Update initial Schedule date) Service Engineer Onboarding Ticket Management ( Assign/Reassign, Spare parts Approval, Approve/Close Ticket) Schedule Management (Assign Machine Owner, Reschedule) Reports (View Report, Export Report)

Access: Web Portal

Role: Machine Operator ➢ ➢ ➢ ➢ ➢ ➢ ➢

Dashboard Asset (View General details, Access for support documents, specifications) Self diagnose the incident/Breakdown Raise, Track, Acknowledge Ticket Schedule Task(Update the schedule task which is assigned to them) Feedback and Ratings Notification for Ticket/Schedule Process

Access: Mobile App

Role: Service Engineer ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢

Dashboard Incident/Schedule Tickets (Assigned, Accepted, Awaiting for Approval to close) Request for Spare Parts /Request for support to reassign to another engineer Refer Solution Bank Update root cause and solution details Feedback about the customer Update his availability through leave status Notification for Ticket/Schedule Process

Access: Mobile App

User Roles Vs Privileges Service Agency Flow

Role: Super Admin ➢

➢ ➢ ➢ ➢ ➢ ➢

Configurations ✓ User Management ✓ Contracts & Compliance Settings ✓ SLA Configuration for Tickets ✓ Bulk Upload for Asset Configuration ✓ Work Order Configuration ✓ Common preference Settings

➢

Asset Definition ✓ Define assets with general details, spare parts, support documents and other specifications ✓ Define Schedules with SLA and Escalation configuration ✓ Define Serial Number ✓ Define Solution Bank ✓ Define Self Diagnose

➢ Dashboard Customer Onboarding with work order pre➢ Reports approval configuration Service Engineer Onboarding Sub Contractors Onboarding Schedule/ Incident Ticket Management (Raise, Assign/Reassign, Spare parts Approval, Approve/Close Ticket) Work Order Management Schedule Monitoring / PTW Approval Access: Web Portal

Role: Customer Head ➢

➢ ➢ ➢ ➢

Configurations ✓ User Management

➢

➢ Ticket Management (Raise, Track, Spare parts ➢ request Approval, acknowledge) Work Order (View, Accept, Reject) Schedule (Update User Schedule / Create Ticket for Engineer Schedule) Notification for Ticket/Schedule Progress

Asset Definition ✓ Update location for an asset ✓ Responsible User mapping ✓ Update upcoming preventive/spare parts schedule date ✓ Support document download

Dashboard Reports

Access: Web & Mobile

Role: Customer User ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢

Dashboard Asset (View General details, Access for support documents, specifications) Self diagnose the incident/Breakdown Raise, Track, Acknowledge Ticket Schedule Task(Update the schedule task which is assigned to them) Work Order (View, Accept, Reject) Feedback and Ratings Notification for Ticket/Schedule Process

Access: Mobile App

Role: Service Engineer ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢

Dashboard Incident/Schedule Tickets (Assigned, Accepted, Awaiting for Approval to close) Request for Spare Parts /Request for support to reassign to another engineer Refer Solution Bank Update root cause and solution details Update Work Order and submit for approval Feedback about the customer Update his availability through leave status Notification for Ticket/Schedule Process

Access: Mobile App