January 2024
Inland Power is my cooperative!
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October 2026
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Looking for answers?
We̕̕re responding We responding to some frequently asked questions.
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s a valued member of the Inland Power community, you might have questions about your service, billing, or the different programs we provide. To assist you, we’ve gathered answers to some of the most commonly asked questions from our Member Experience Team. Our main goal is to meet your needs and offer friendly support for any projects or requests you may have concerning your electric service. How can I conveniently manage my account?
We encourage our members to take advantage of the convenient account management tools offered through the SmartHub app. This user-friendly platform allows you to: • View your monthly statements • Pay your bill • Receive outage alerts and messages To create your SmartHub account, simply visit inlandpower.com/smarthub.. Additionally, we inlandpower.com/smarthub
suggest that members consider our paperless billing option and budget billing for greater convenience. To activate these features on your account, call or text (509)747-7151 or email inlandpower@inlandpower.com inlandpower@inlandpower.com. What does right-of-way clearing mean?
You expect reliable energy, which is why Inland Power is committed to protecting the integrity of our electrical system. Trees and branches that encroach on or fall onto power lines can lead to outages, fires, and serious accidents. Additionally, tree roots can harm underground lines. Both scenarios pose risks to people and property and can disrupt essential community services. Our vegetation management program is designed to minimize tree-related power outages. Inland adopts a systematic approach to proactively patrol, trim, and remove trees to reduce fire hazards and ensure reliability: • Regularly trim trees on a scheduled basis • Remove hazardous or dead trees near right-of-ways
• When necessary, Inland Power will mow right-of-ways to keep areas free of excessive vegetation and trees Inland Power is dedicated to collaborating with property owners throughout the trimming and removal process. As a complimentary service, we will disconnect the service wire (the line connecting the transformer to the meter) if you decide to remove a tree near that wire. All green limbs will be chipped. Dead limbs will be removed from the site. Wood will be left on-site in piles for your use. For information about the wood left on-site, you can utilize resources like 211 or the Nextdoor app. If you would like, logs can be cut to firewood lengths upon request, either made in person during the on-site work or by contacting our office to add a note to your account. Additionally, we provide complimentary wood chips; please visit getchipdrop.com for more information. continued on page 3
Our mission is our members!