NTP

No-touch processing (NTP) can provide 100% accurate data by leveraging advanced technologies such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA). These technologies can automate the data capture, validation, and processing steps in various business processes, without requiring human intervention.

While we had impossible technology to deliver in order to achieve no-touch processing, our biggest challenge turned out to be something else. There are a lot of solutions in the market that claim to deliver 90% straight through processing (STP). So, a lot of customers believed that they already had what we were pitching to them. But there is a huge difference between NTP and STP… massive! It was a big challenge explaining that to customers.

Most solutions work on the concept of a “confidence score” for the data they read. They use this score to tell you that they are 90% sure that they have extracted the data correctly. You test it and see that most of the time when the confidence score is 90%, the system is correct. So you configure a rule that says when the confidence is 90%, go with what the system says. This is called Straight Through Processing. But there are two huge problems with STP: