Understanding Australia’s new broadband

By replacing and upgrading parts of the existing phone and internet network, nbn is bringing more Australians access to fast and reliable broadband services.*

Most homes and businesses need

To Switch

As most existing landline phone and internet services will be disconnected, it’s important you switch a ected services before your disconnection date.^ nbn will notify you by mail once you can switch to a new plan over the nbn™ access network. You’ll then have up to 18 months before existing services are disconnected.^ nbn is a wholesaler

This means nbn does not sell to the public. nbn supplies phone and internet providers with wholesale services they combine with their own network services to deliver your new plan. So you’ll need to contact your preferred provider once you’re ready to switch.

Factors a ecting

Your Experience

The nbn™ access network and your provider’s network are likely to slow down when more people are online at once (particularly during typical busy periods, like evenings). Maximum speeds will also vary based on your modem, Wi-Fi and other issues.* For more information on how your particular experience will be a ected, speak to your provider.

Important information on device compatibility

Safety-critical devices like medical alarms, fi re alarms, monitored security alarms and lift emergency phones, may not be compatible with your new plan at all times.† To help minimise a loss in your services, check with your device provider that these will work on your new plan or whether you’ll need to fi nd an alternative solution. It’s also important you register safety-critical devices with nbn by calling 1800 227 300 or visiting nbn.com.au/compatibility.