Understanding Australia’s new broadband

By replacing and upgrading parts of the existing phone and internet network, nbn is bringing more Australians access to fast and reliable broadband services.*

Most homes and businesses need to switch

As most existing landline phone and internet services will be disconnected, it’s important you switch affected services before your disconnection date.^ nbn will notify you by mail once you can switch to a new plan over the nbn™ access network. You’ll then have up to 18 months before existing services are disconnected.^ nbn

Is A Wholesaler

This means nbn does not sell to the public. nbn supplies phone and internet providers with wholesale services they combine with their own network services to deliver your new plan. So you’ll need to contact your preferred provider once you’re ready to switch.

You have a choice of speeds nbn offers three superfast wholesale speed tiers to providers 25Mbps, 50Mbps and 100Mbps.* There’s also 12Mbps, which is not considered superfast broadband.* Talk to your phone and internet provider about speed tiers available in your area, as well as the actual speeds you can expect to experience on your new plan (particularly during peak times like the evening).

Factors affecting your experience

The nbn™ access network and your provider’s network are likely to slow down when more people are online at once. Maximum speeds will also vary based on your modem, Wi Fi and other issues.*For more information on how your particular experience will be affected, speak to your provider.

Important information on device compatibility

Safety critical devices like medical alarms, fire alarms, monitored security alarms and lift emergency phones, may not be compatible with your new plan at all times.† To help minimise a loss in your services, check with your device provider that these will work on your new plan or whether you’ll need to find an alternative solution. It’s also important you register safety critical devices with nbn by calling 1800 227 300 or visiting nbn.com.au/compatibility.

Contact a phone or internet provider

*Your experience, including the speeds actually achieved over the nbn™ broadband access network, depends on the technology over which services are delivered to your premises and some factors outside our control (like your equipment quality, software, signal quality, broadband plan and how your service provider designs its network). nbn is a provider of wholesale speeds to internet providers. nbn™ wholesale speed tiers available to your phone and internet provider vary depending on the access technology in your area. ^ Services offered to phone and internet providers over the nbn™ broadband access network will be replacing phone and internet services provided over most of the existing landline networks, including copper and the majority of HFC networks within the fixed line footprint. Services provided over existing fibre networks (including in‑building, health and education networks) and some special and business services may not be affected. To find out if your services will be affected, please contact your current phone or internet provider. For more information, visit nbn.com.au/ switchoff or call 1800 687 626.† The rollout of the nbn™ broadband access network will involve new technologies, and some existing devices (including many medical alarms, autodiallers and emergency call buttons) may not be compatible with these at all times. You should contact your device provider to find out if your alarm or other device will work when connected to the nbn™ broadband access network and what alternative solutions are available. For more information, visit nbn.com.au/compatibility.

© 2017 nbn co ltd.