Express Travelworld (Vol.13, No.7) August, 2018

V0L 13 NO. 7 PAGES 40

August 2018, `50

EDITOR’S NOTE

Dare to Dream

"I

If you can dream it, you can do it”, Walt Disney's voice is something that is profound and powerful. The dream of freedom is also what our erstwhile freedom flighters saw and they did achieve their dream 71 years ago. We have certainly come a long way since, doing both well and not so well in some aspects. The dream was also to make the new free India a symbol of progress and prosperity with a deep sense of national pride and character both, amidst its leaders and the common citizen.

Our policy makers and constitution writers were women and men who were intellectuals (not necessarily armchair ones) and gave thought to what became the hallmark of the country's ethos.

Development coupled with social welfare across sectors, was the primary goal.

However with time, intellectuals became more like the armchair ones and the story of India's development, be it socio-cultural, economic and political underwent a change. Conflicts, corruption and character assassination, took its toll on the common man. Lethargy seeped in somewhere somehow. Being an eternal optimist, I feel we have definitely achieved many milestones, however we could have done so much better at the grassroots level.

“ Our policy makers and constitution writers were women and men who were intellectuals (not necessarily armchair ones) and gave thought to what became the hallmark of the country's ethos”

Tourism is one such sector, if invested into with utmost political will and plan, and with timely implemention could have worked wonders for the country.

Though tourism is still not considered a priority sector, the benefits it generates is well established.

From poverty elimination and employment generation to bringing in the foreign exchange through inbound tourism, the opportunities for growth are endless. The forthcoming IATO convention scheduled to be held in Vizag in September aims to address this very dream once again expressed by the government, 'Mission 20 Million Tourists Challenges & Possibilities'. The private sector is hoping to decode this dream and once again hoping that the government works with the sector and its vision statement in all seriousness.

There is yet another event this year, OTOAI’s annual convention, interestingly being held in South Africa, a country which has a strong connect with freedom and non-violence, a place where the Father of our Nation started his Satyagraha movement.

REEMA LOKESH Editor editorial.etw@expressindia.com

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CONTENTS STRATEGY Vol 13 No 7 August 2018 Pages 40

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Chairman of the Board Viveck Goenka Sr Vice President - BPD Neil Viegas Editor Reema Lokesh* Assistant Editor Steena Joy Sr. Associate Editor Sudipta Dev

BEYOND JUST WILDLIFE EXPERIENCES Stories of popular tigers Munna, Chota Munna, T2 and others dominate conversations among guests playing indoor games, lazing around the pool or relishing chai and pakoda in the Chai Ki Tapri zone at the Club Mahindra Kanha.

DESIGN National Design Editor Bivash Barua Assistant Art Director Pravin Temble Chief Designer Prasad Tate Senior Designer Rekha Bisht Graphics Designer Gauri Deorukhkar Senior Artist Ratilal Ladani DIGITAL TEAM Head of Internet Viraj Mehta

EVENT ROUNDUP

Web Developer Dhaval Das SCHEDULING & COORDINATION Santosh Lokare Photo Editor Sandeep Patil MARKETING Regional Heads Harit Mohanty - East & West Prabhas Jha - North Marketing Team Debnarayan Dutta Ajanta Sengupta CIRCULATION Mohan Varadakar

As India celebrates her 72nd Independence Day this August, Express TravelWorld peeps into the past to explore the historical freedom sites which offer the travel trade a niche product for history enthusiasts

(17-21)

PRODUCTION General Manager B R Tipnis Manager Bhadresh Valia Express TravelWorld® POSTAL REGD. NO. MCS/163/2016 – 18 RNI Reg. No.MAHENG/2005/15993 Printed by The Indian Express (P) Ltd. and published by Ms Vaidehi Thakar on behalf of The Indian Express Press, Plot No. EL-208, TTC Industrial Area, Mahape, Navi Mumbai 400710 and Published from Express Towers, 1st Floor, Nariman Point, Mumbai - 400021.

(Editorial & Administrative Offices: Express Towers, 1st Floor, Nariman Point, Mumbai – 400021)

P05 : EDITOR’S NOTE P36 : MOVEMENTS P37 : WEEKEND

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PHILIPPINES AND THE INDIA FOCUS Strikingly similar in landscape and culture, the beaches and Christianity, Goa was the venue for Focus Philippines 2018, the first interactive and inclusive event of the Department of Tourism (DOT), Philippines, which was held at The LaLiT Golf and Spa Resort in south Goa

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IN THE NEWS

‘THE ADVENTURE TOURISM GUIDELINES WAS ADEEPLYFELTNEED,NOTJUST BYTHE GOVERNMENTOFINDIABUT ATTHE STATE LEVELAS WELL’ The ministry of tourism (MoT), Government of India recently announced the country’s first adventure tourism guidelines. In an exclusive interview, Suman Billa, joint secretary, MoT, gives feedback on the response from the states and outlines MoT’s role in developing the segment

By Steena Joy What has been the response to the first adventure tourism guidelines?

The response has been very good. This was a deeply felt need not just at the Government of India but at the state level as well. So we have personally gone through a process of consultation with the different state governments and they have been quite enthusiastic. This is something that unless the states come on board it doesn’t make sense because we want that anybody who is going to be licensed for adventure activities should actually conform to these guidelines. So the tourism minister has written to all the chief ministers and several of them have responded saying they would be conforming to the guidelines.

The guidelines will be standard for all states.

Did the MoT refer to any international case studies while formulating the guidelines?

We have looked at what are the best practices that are practiced worldwide and of course the Adventure Tour Operators Association of India (ATOAI) has studied the market and we also had a

this segment we have used their expertise, in fact the guidelines have been drafted by the ATOAI in consultation with the MoT so we are happy to work with them but the regulatory role will always have to be with the MoT. The architecture that we are envisaging is that we have written to all the states because the states are the ones who license the adventure activities so we have said that unless the operator pertains to these standards, the license should not be given.

Suman Billa

workshop several months ago where we discussed various models on how adventure tourism is done in South Africa, New Zealand, etc. So we have looked at global best practices and some of our learnings were drawn from those experiences.

conditions which is the barest minimum you need to have to be able to operate as an adventure tour operator.

The classification may come at a later stage but right now we are just saying that these are the minimum standards for adventure tour operators to follow.

Will a certification or classification process be next in line?

Right now, we have only put the mandatory

Will ATOAI perform a regulatory role?

ATOAI cannot act as a regulatory body but since they are the largest association for

What is MoT doing to promote adventure tourism in the country?

There are a couple of things we are working on. We need to work on the regulatory side as well as the pro-

motional side. 2018 has already been declared as The Year of Adventure Tourism.

And for the first time, Adventure Travel Trade Association (ATTA), the international body promoting adventure tourism, will conduct its ‘AdventureNEXT’ event in India in Bhopal, Madhya Pradesh from December 3-5, 2018. This will also mark ATTA’s Asia debut.

Another event, PATA Adventure Travel and Responsible Tourism Conference and Mart 2019 (ATRTCM) will be hosted by the Uttarakhand Tourism Development Board from February 13 -15, 2019 in Rishikesh. For now these are the two activities the MoT is promoting.

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IN THE NEWS

'SHARJAH MAINTAINS ITS REPUTATION AS AGLOBALDESTINATION FOR FAMILIES' HE Khalid Jasim Al Midfa, chairman of Sharjah Commerce and Tourism Development Authority (SCTDA) highlights the unique positioning of Sharjah as a cultural capital in the region and the varied experiences it offers as a tourism destination

By Sudipta Dev SCTDA has been focused on the Indian market in recent few years. What kind of growth have you witnessed from here ?

From 110,400 in 2016, the number has increased to a total of 138,000 Indian guests, which stayed in Sharjah hotel establishments during 2017. This growth highlights India's strong interest for travel as well as increasing awareness about Sharjah as an ideal place to stay in the UAE. Travellers choose Sharjah for its beaches, family events, natural heritage and adventure activities in the desert and its water sports.

What is so distinctive about Sharjah as a tourism destination in the region ?

Sharjah maintains its reputation as a global destination for families and is widely positioned as the cultural capital in the region for its rich heritage.

However, in recent years, the increasing interest among nature-seekers prompted the sector to tap ways to further capitalise on its natural landscapes and create a distinctive experience for visitors. Sharjah’s natural attractions and outdoor tourism hotels (Kalba, Al HefaiyahMountain Conservation Centre, Wasit Wetland / Kalba Kingfisher Lodge / Fossil Rock Lodge). There are activities in the desert, such as trekking, stargazing, and camping; in particular Mleiha. One can even enjoy water activities such as snorkelling, diving, kayaking in Sharjah at places like Al Khan Beach, Khorfakkan and Kalba. Sharjah has hosted various international

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water sports competitions – the U.I.M. F1H2O World Championship,UIM-ABP Aquabike Class Pro Circuit World Championship – the Grand Prix of Sharjah; and other events such as the Sharjah Light Festival / World Music Festival / Exposure that entice the younger segment of traveller.

In 1998, UNESCO awarded Sharjah the title of the Cultural Capital of the Arab World, and in 2014 it received the title of the Capital of Islamic Culture.

Sharjah is a host to various museums like Sharjah Archaeology Museum, Sharjah Museum of Islamic Civilisation, Sharjah Heritage Museum, Sharjah Calligraphy Museum, Sharjah Maritime Museum, Sharjah Center for Astronomy & Space Sciences, etc. to provide a better introduction and understanding to the emirate’s history and Emirati culture.

What varied experiences does Sharjah offer which would be of much interest to the new age global Indian traveller ?

The new age global Indian traveller likes to experience adventure while on a trip. They will enjoy a visit to Khorfkkan, Al Qurm Nature Reserve, Kalba, Al Khan Beach, AlMontazah Waterpark etc. Sharjah never fails to surprise in terms of bringing in the contemporary, especially in this extremely historically significant location for the UAE. For the enjoyment of tourists, Mleiha is a collection of prehistoric settlements that offers an exciting mix of adventure and archaeology. A wealth

HE Khalid Jasim Al Midfa

of fascinating artifacts, from camel skeletons to pottery and iron tools have been discovered here, with many on display in the outstanding Mleiha Archaeological Centre. There are plenty of family friendly activities in Sharjah that guarantees hours of fun for the entire family. One can visit Discovery Centre, Sharjah National Park, Arabian Wildlife Centre and Children’s Farm, Wasit Wetland, etc. Sharjah offers a treasure trove of modern malls, stylish shops, boutiques and unique souks.

Are you promoting Sharjah for MICE? Please give some information about convention facilities in Sharjah.

MICE market is undoubtedly continuously expanding across the Middle East, tripling in numbers during the last ten years. We have been promoting Sharjah’s developments in this sector and the advantages of holding MICE activities in the Emirate. We have been constantly working to meet investors seeking for growth ar-

eas in the Arab Gulf, and Sharjah is a perfect launch pad for MICE. With the ongoing fivestar resort developments in the Emirate, growth in the diversity of gastronomic offerings, and other tourism infrastructures, we believe Indian businesses will find Sharjah as an attractive choice to reach out to regional markets.

For business travellers, Sharjah capitalises on its leisure tourism advantages coupled with the developments in infrastructure that caters to the MICE sector such as dedicated Expo Centre Sharjah for huge exhibitions as well as the Al Jawaher Reception and Convention Centre for events focused on training, business forum and conferences. Major developments in the hospitality sector also support the growing number of business visitors in Sharjah, providing five-star facilities as well as branded restaurants, convention centers, offering MICE travellers an option to enjoy a uniquely Arabian experience.

Your views regarding the hospitality industry in Sharjah, and any new hospitality projects ?

Sharjah’s hospitality sector recorded a significant spike in the number of guests and visitors last year, compared to 2016.

Currently, the emirate’s tourism and hospitality sector comprises 102 hotels, divided into 56 hotels and 46 hotel apartments, which provide approximately 10,000 hotel rooms.

Besides, the completion of the following projects that are currently underway, will add

great value to the emirate's tourism success: Al Badayer Oasis, Kalba Kingfisher Lodge, AL Bait Hotel, Novotel Sharjah Expo, Sharjah's Anantara Resort, Pullman Hotel, Fossil Rock Lodge, DoubleTree by Hilton Sharjah. In addition to Hilton Sharjah Corniche Road, Hilton will manage three more hotels in the emirate. In addition, we expect to announce details soon of another three prominent projects in the emirate; a desert park resort in the Mahthab area featuring 134 rooms, a hotel managed

by Tulip with 210 rooms and Ramada Kuwait with 493 rooms.

What are your growth expectations from the India market in the next five years?

Sharjah Commerce and Tourism Development Authority are expecting high numbers in the next five years. To achieve this we are promoting three themes of Sharjah in India– these are Culture & Heritage, Gastronomy and Adventure.

SCTDA are organising road shows along with meetings and workshops involving leading tourism agencies across major Indian cities- Delhi, Mumbai, Bangalore, Chennai, Ahmedabad, etc. , we also participate in exhibitions regularly along with establishing multiple FAM trips for tour operator. As indicated by the rising number of Indian tourists flocking to Sharjah’s tourism establishments, the tourism events, festivals and lifestyle experiences are specifically designed to cater to the Indian market’s choices, appealing to both tourists and potential investors.

IN THE NEWS

'VISAFREE ENTRYFOR INDIANS TO SERBIA CAN ONLYFOSTER FURTHER EXCHANGES' Marija Labovic, CEO/managing director of the National Tourism Organisation of Serbia speaks about the many attractions of Serbia as a tourism destination and expectations from the India market

By Sudipta Dev What are the unique highlights of Serbia as a tourism destination which would be of much interest to Indian travellers ?

Serbia has a big number of tourist assets ranging from quality city-break offer, stunning landscapes, beautiful, very preserved nature, a number of historical and cultural heritage sites (listed by UNESCO as World Heritage sites), rich tradition and a variety of events and internationally renowned festivals.

We have very delicious food and good wines as well and hospitality of Serbian people has been witnessed by many visitors.

When you come to Serbia, it is to have multiple experiences not just one.

Serbian tourist offer matches perfectly global trend of needs for shorter vacations and discovering new destinations.

What are your growth expectations from the Indian market following your visa free policy ?

The Indian market is a booming market and Serbia would like to be part of it.

Along with traditionally very good relations between the two countries and historical connections, the abolition of visas for Indian citizens for entering Serbia can only foster further exchanges and increase the number of Indian tourists to Serbia.

Provided that for the time being there is not a direct flight between the two coun-

tries, arrivals will may not increase as fast as they would have otherwise but we still expect the growth rate of at least 20 per cent a year.

A significant segment of India outbound comprises the MICE segment. Please give some information about Belgrade as a MICE destination, in particular conferencing facilities.

We can proudly say that after 11 years since the Serbia Convention Bureau was established as part of the NTO Serbia, Belgrade and Serbia are now in the world's top 50 meeting destinations (source: ICCA) for the sixth consecutive year.

During this period we have witnessed huge improvements in the hospitality sector, so today we have major international chain hotels, with considerable conference capacities, together with superb local boutique properties offering worldclass four and five-star accommodation.

Belgrade is the regional hub in terms of air connectivity with 32 airlines operating to/from 69 airports in 38 countries in Europe, Middle-East, North Africa, USA and China.

All of this is supported with experienced service providers on the destination that guarantee smooth and professional execution of any type of events. New ambitious investment plans and ongoing projects related to the conference and accommodation facilities make us confident that Ser-

We can proudly say that after 11 years since the Serbia Convention Bureau was established as part of the NTO Serbia, Belgrade and Serbia are now in the world's top 50 meeting destinations (source: ICCA) for the sixth consecutive year Marija Labovic

bia's position as a MICE destination will only grow stronger over the coming years.

Are you also looking at attracting the destination weddings segment from India ? Any unique properties/destinations for hosting high-end Indian weddings ?

Serbia has already become a popular weddings destination for certain markets, and we are aware how important and demanding this segment is in India. Depending on the requirements and number of guests, we could offer an exclusivity of the Royal Palace in Belgrade, since a part of it can be rented for special events.

This is also where one of Serbia's Royal Princes got married in 2017. It represents a true tastefully decorated museum of art, full of rich historical significance and a place definitely worth visiting, if not having a wedding

ceremony.

In addition to that, a lot of interesting tours and excursions could be organised as a part of a couple’s wedding day, making that special event even more dazzling for the bride and the groom and for their dear guests.

What is your strategy for engagement with the Indian travel trade ?

We have started with some familiarisation trips for Indian tour operators last year and also launched a joint campaign with a few big Indian tour operators like Thomas Cook and SOTC. We will continue our B2C activities in order to raise awareness of a destination and its tourist products and in the next year we may also consider a roadshow to several Indian cities.

Any other factor you would like to highlight about Serbia for the India market ?

Serbia is a country in which civilisations, cultures, faiths, climates and landscapes meet and mingle.

The cultural and historical heritage of this country is rich with prehistoric archaeological sites and its legacy from classical antiquity and of course with famous mediaeval churches and monasteries, some of which are included on the UNESCO World Heritage list.

Serbia has a nice climate and has a lot of beautiful mountains, national parks, rivers and lakes, which are the perfect location for an active outdoor holiday – from hunting and fishing to extreme sports.

And the last but not least tourist attraction is Serbian gastronomy – a unique mix of oriental, central European and local Balkan cuisines, it offers a great variety of unusual meals and interesting food traditions.

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OTOAI CONVENTION 2018

CONVERGING IN CAPE TOWN Mahendra Vakharia, president, Outbound Tour Operators Association of India (OTOAI) speaks about the association's future agenda and its upcoming convention in Cape Town. By Reema Lokesh As OTOAI president, what is your vision for the association?

My vision for OTOAI is to increase the membership of the association/create meaningful and updated training seminars and workshops for the members/create platform to exchange ideas and discuss challenges faced by the industry in general and some member in particular/bring the Gen Next to the forefront and mentor them to take this beautiful industry forward.

What is the one pressing issue that you wish to address and resolve for your members?

Help them to start believing in their own ability, update their knowledge on regular basis, give the Tier II and III city members a platform to be exposed to international partners /DMCs/tourism boards and

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not consider the OTA/Internet as a big demon that is not compatible. I will also try and bring to the notice of the government the one sided rules against the Indian tour operator (by insisting on Pan Card with every remittance made out of India) in comparision to a foreign OTA operating in India, which pays no GST/Income Tax and generates no employment, defeating the Make in India policy of the government.

What are the challenges that India based tour operators are facing?

India based tour operators - compliance of documents for remittance (latest being to submit Pan Card of each passenger on whose behalf we are remitting funds out of India) and extra expenses towards completing each remittance/mushrooming of unprofessional and non

tion is 'Digitalisation - Way Forward', so the business sessions and speakers are all aligned to give their inputs and discuss on this.

Mahendra Vakharia

knowledgeable operators who are lending a bad name to the industry overall, etc.

What are the primary highlights of the forthcoming OTOAI convention?

The theme for the conven-

Can you throw some light on the convention and the partnership with South African Tourism?

This is the fourth convention of OTOAI after successfully having completed conventions in Manila, Bali and Ras Al Khaimah. This time we decided to go further away to one of the most beautiful continents - Africa. We could not have timed it better as this year is being celebrated as the Centenary Birth Celebrations of an inspiration - Nelson Mandela.

Bunny Bhoola of African Link Travel, is the main DMC partner based out of South Africa who is managing the entire arrangements for the convention including the

pre/post tours. Of course we are very thankful to the excellent support received from the South African Convention Bureau and South African Tourism.

What is the take home for the delegates from the convention?

An opportunity to understand the the big word - “ DIGITALISATION “ and how an SME operator and business owner, can use the current trends and technology to increase their business profitability while easing the process of doing the business/network with B2B partners of South Africa in partner meeting workshops arranged and of course with the pre/post FAM trips to get an opportunity to see the offerings of this fabulous country so rich with culture, people, art, nature, wildlife, and the African Vibe.

OTOAI CONVENTION 2018

WORLD-CLASS FOOD DESTINATION Cape Town is fast becoming a world-class food destination and continues to receive international accolades and awards

C

ape Town is a food lover’s paradise. The Mother City has restaurants a-plenty, from traditional African fare to the more exotic such as Asian, Indian, Mexican and Italian, the sheer variety of choices on offer speaks to the city’s incredibly diverse heritage.

Family-friendly Cape Town is known for being a family-friendly destination and the newly refurbished restaurant in the Company’s Gardens was clearly built with families in mind, with a number of quaint little hideaways for the kids to play in, while their parents enjoy their meals. Basilico in leafy Newlands is a parent’s dream from the wholesome Italian dishes to the magnificent views of Table Mountain and the ample parking (perfect for transporting prams) to most importantly, plenty of space for both youngsters and the family dog. At Café Roux At Noordhoek Farm Village, adults can enjoy breakfasts and lunches (and beer) from Café Roux while keeping a careful eye on the youngsters having a whale of a time in the playpark that borders the restaurant. The village shops are also open from 8:30am to 5:30 pm in summer and from 9 am to 5 pm in winter.

Indian If you’re looking for Indian food in a luxurious setting, then Bombay

Brasserie at The Taj Hotel is the place to visit. Situated inside the old Reserve Bank, there are high ceilings and design that gives an overall feeling of luxury.

Tajmahal fine-dining Indian restaurant offers up a taste of authentic Indian with a splash of romance thanks to the story of the Tajmahal, after which it is named.

With premises in Hout Bay and Sea Point, it’s no surprise that some of the most highly recommended dishes are the sea food ones! The Tajmahal is also strictly halaal. A relaxed family restaurant, Bombay Chilli is a well-kept secret.

With delicious food, a chilled vibe and an extensive menu that is sure to meet everyone’s taste, it’s a must-visit when the need for Indian food arises. There are two branches with the flagship in Muizenberg and a smaller one in Plumstead. The Plumstead branch does not serve alcohol, but you can take your own.

Italian

Sports bars

Magica Roma is one of the most popular restaurants in Cape Town. A warm and welcoming atmosphere – generated in no short supply by co-owners Enzio and Franco – and a substantial number of pasta dishes on the menu, all prepared to perfection, make Magica Roma a must-visit before the big day. Italian Kitchen opened in Tokai and married an inviting atmosphere with a great menu to capture the hearts of Cape Town. The Newlands branch was recently opened and has continued the trend with patrons lining up for their gourmet pizzas and wide range of pastas. There is also a dedicated kids menu making it perfect for families. Found in the busy, bustling Kloof Street, Bacini’s is a firm favourite and always busy. Owner Romondo and his family mingle amongst the guests giving Bacini’s a great family vibe.

Sport in South Africa is close to religion. Every weekend, Capetonians across the city descend on local bars and restaurants to catch their teams in action. Whether you’re looking for somewhere to watch the soccer, rugby games, or league football, here are some of the best places in Cape Town to watch sport! Forrie’s is an institution in Cape Town and an absolute favourite among the Southern Suburbs crowd.

Just a couple of kilometres away from the Newlands Rugby Stadium, this perennially busy spot is always packed for the rugby. They also screen other sport, including soccer - and they make flag shooters so you can celebrate each goal in style. There are big screens all over the venue, but get there early to get a good vantage point for the games.

Perseverance Tavern, District Six, city’s oldest pub, is a great place to watch your team in action. With 11 beers on tap, an awesome beer garden and LCD screens to show the sport, you can’t go wrong with Percy’s. People have drinking here since 1808, so they are clearly doing something right. Toad in the Village, Noordhoek has a solid rugby pedigree with former Springbok Bob Skinstad one of its founders. The Toad, of course, is often filled wth people who’ve come to watch sport on weekends, with a number of big screens to make sure you don’t miss a thing.

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IATO CONVENTION 2018

Vizag to host 34th IATO Annual Convention in Sept 2018 ETW Staff Mumbai THE INDIAN Association of Tour Operators (IATO) is scheduled to hold its 34th IATO Annual Convention in the city of Visakhapatnam, Andhra Pradesh from September 6 - 9, 2018.

The convention theme is Mission '20 Million Tourists Challenges & Possibilities'.

The inauguration of the convention is on September 6, 2018 at 4.30 pm at Novotel Visakhapatnam. N. Chandrababu Naidu, chief minister of Andhra Pradesh has given his consent to be the chief guest. KJ Alphons, min-

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ister of state (IC) for Tourism, Government of India and Rashmi Verma, secretary (Tourism) have also consented to grace the inaugural function.

Speaking about the convention Pronab Sarkar, president, IATO, said, "This year’s convention theme is inspired by the challenges our industry is facing to meet the target of 20 million tourists by 2020, set up by our ministry. We are also going to address issues like women safety and the perception of brand India in the tourism space in the global scenario. We are not happy about how a media house has

This year’s convention theme is inspired by the challenges our industry is facing to meet the target of 20 million tourists by 2020, set up by our ministry

Pronab Sarkar

highlighted India as an unsafe travel destination for women, which is rather discouraging. We need to seriously address this kind of publicity. Apart from this, we are aiming to take up few

other issues that could be a challenge to bring in the kind of quality tourists we are expecting. We are hoping to get some solutions for a positive inbound tourism business scene in the future."

IATO CONVENTION 2018

The many facets of Vizag Visakhapatnam is the location for IATO’s annual convention in September. The city has emerged as an important tourism destination in the country in recent years due to focused strategy of the state government and the industry stakeholders

V

isakhapatnam, which is popularly referred to as Vizag, is named after God Vaishaka. The city is a port city, located along the shores of Bay of Bengal and is headquarters to the Eastern Naval Command of the Indian Navy. Although considered to be an industrial city, Vizag has a rich and vibrant culture and heritage.

The city was part of the ancient Kalinga Empire and was ruled by renowned kings, such as Ashoka and Krishnadeva Raya.

During the 18th century, the city was a Dutch colony. Today, Vizag embraces its past and present seamlessly, making it an interesting and attractive city to spend holidays.

Vizag is blessed with natural beauty, with hill ranges, pristine beaches along its coastline and lush, natural valleys. The city is surrounded by three hills, Sri Venkateswara Konda, Ross Hill and Dargah Konda. Each hill is home to a shrine, dedicated to three different religions. The Venkateswara Konda is home to the Vekateswara Temple, which is dedicated to Lord Shiva; Ross Hill houses the Church of Virgin Mary; and the Dargah Konda is home to the tomb of a Muslim saint called Baba Ishaq Madina Dargah.

Borra Caves These caves are located 1,400 metres above sea level in Visakhapatnam's Anantagiri area. The caves are famous for their beautiful stalagmite and stalactite formations. Borra Caves have both religious and historical significance. The locals flock to the caves to worship a Shivalinga and an idol of Kamadenu, the divine bovine goddess of Hindu mythology. This idol is located deep inside caves.

The rock formations inside the caves look like udders of a cow and hence, these caves also are

ing forest is teeming with a wide array of wildlife. Visitors also can enjoy hiking, trekking, bird watching and visiting tribal hamlets located within the forest.

Rushikonda

called Gosthani William King George belonging to the Geological Survey of India was instrumental in discovering Paleolithic implements in 1807. It is believed that these implements were about one million years old.

Rama Krishna Beach Located along the coast of Vizag, Rama Krishna Beach is known for its pristine sands and crystal clear waters of the Bay of Bengal. It is adjoining the Lawson's Bay Beach and offers aweinspiring natural views and vistas. The beach is perfect for catching mesmerising sunsets and sunrises. The beach is home to the Kali Temple, VUDA Park, a submarine museum and several roadside eateries and restaurants. While the Rama Krishna Beach is not safe for swimming, there are many attractions and activities to keep visitors busy. There is a poignant war memorial on the beach called the Victory at Sea. This memorial is dedicated to the memory of brave soldiers, who laid down their lives during the 1971 Indo-Park War.

Submarine Museum The city of Vizag offers so many creative and unique attractions that visitors will often be overwhelmed by them. One of the innovative attractions of the city is the submarine museum.

Located on the Ram Krishna Beach, this museum is housed inside a real submarine. INS Kurusura is a Soviet-built submarine which was decommissioned on February 28, 2001 after serving the nation for 21 glorious years. The submarine with all its weaponry and fittings was hauled on to the beach and placed on a concrete foundation at the Gajapathi Raju Marg on the beachfront.

Dolphin's Nose & the Port Dolphin's Nose is a huge rocky headland, around 174 metres in height. It is located in the southern part of Vizag. The rock gets its name because of its resemblance to a dolphin's nose and is located 358 metres above sea level. It projects majestically out into the Bay of Bengal and is a natural formation that attracts many visitors. On top of rock formation is a huge lighthouse,

which is renowned for its powerful beam. The light beam can be seen far out in the sea, about 64 kilometres from land. This is the oldest lighthouse in the city and offers stunning and panoramic view of the Bay and the city.

Tyda The AP Tourism Development Corporation joined hands with the State Forests Department to create an eco-tourism project and the result was Tyda.

Located on the VisakhapatnamAraku Ghat Road, Tyda is home to an extremely attractive forest resort called Jungle Bells, which is located at a height 2,000 feet above sea level. The road leading to this beautiful eco-tourism project is equally enchanting and alluring. The lush green fields, plantations and farms are breathtakingly beautiful. There is even a train ride that visitors can take to reach the forest resort. This ride is captivating and enthralling as the train meanders through dense forests, tunnels and hillocks. Jungle Bells is spread over an area of five acres and boasts of 18 beautifully furnished cottages. The surround-

Located just 8 kilometres from the port city of Visakhapatnam, Rushikonda Beach is known as the Jewel of the East Coast. The unspoiled beauty of the beach is its main attraction and offers a unique opportunity to relax and enjoy the golden sands and gentle ocean currents.

The beach is a haven for watersports lovers and is popular among windsurfers and jet skiers. However, it is the scenic beauty of the beach that lures visitors throughout the year, who come to enjoy spending time amidst greenery, golden sands and azure waters. The day the city celebrates the festival of colours, Holi, the beach gets transformed to a hue of vibrant colours, with people splashing color and water on each other.

Lawson's Bay Also known as the Pedawaltair Beach, Lawson's Bay is a picturesque beach in Visakhapatnam. It is located close to Ramakrishna Beach (RK Beach), on the road leading to Kailasgiri.

The golden sands and the lush green surroundings are tranquil and serene. The Bay boasts of crystal clear and shallow water, making it is the perfect beach for swimming, surfing and sunbathing. Visitors also can enjoy other activities here, such as sailing and boating. The beautiful surroundings and the peaceful ambience makes Lawson's Bay an ideal picnic area. The beach is extremely popular amongst the locals, but even visitors to Visakhapatnam should make it a point to enjoy the breathtaking beach.

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IN THE NEWS

Egypt Tourism to develop new tourist area in El Alamein Steena Joy Mumbai FIFTEEN companies including Egypt Air and Egypt Tourism and more than 450 companies from the travel trade in India attended the Egypt Tourism roadshow held recently in Mumbai. This was part of the pan India roadshows being held by Egypt Tourism for travel agents to explore the opportunities of cooperation and to extend their knowledge about the uniqueness and variety Egypt offers to visitors. Speaking to Express TravelWorld, Ismail Hamid Amer, Egyptian Tourism Counselor and regional director said, “In Mumbai 150 agents attended our roadshow, in Ahmedabad 120, Bengaluru 110 and Kochi 95. We also organised special seminars in Mumbai during the roadshow. One was The Experts

Ismail Amer

Meet which was the corporate MICE workshop where MICE Experts and Indian corporates interacted with Egypt Tourism and Egyptian DMCs. The sec-

ond was The Film workshop – where film and entertainment producers of India met with Egypt Tourism.”

Commenting on the MICE opportunities in Egypt, he said, “We are promoting four cities for MICE – Cairo, Alexandria, Sharm el Sheikh and Hurghada.

We don't promote Luxor for MICE because it doesn't have the big capacities.

When we promote MICE we are talking of huge venues that can accommodate more than 1000 pax which we have in the four main cities. We are developing a new beach resort in El Alamein which is known for a decisive 1942 World War II battle. This will be a new tourist area which will be ready by 2020. We are also promoting film tourism in a big way and we are speaking to Indian TV channels.

Recently a Bollywood film Aiyaary was shot in Egypt.”

Skal International elects new office bearers ETW Staff Mumbai KULDEEP Bhartee, (general manager, area manager West ITC Hotels, & general manager ITC Maratha) was elected president of the Skål International, Bombay Club. The new committee members include Kuldeep Bhartee (president), Sunil Chopra (vice president), Vaibhav Kedia (vice president), Sunil Acharya (hon. secretary), Kunal Sampat (hon. jt. secretary), Arvind Tandon (hon. treasurer), Other committee members are Suresh Gulrajani, Rosita Haribal, Jyot Jhaveri, Vinayakk Laud and Sujata Mariwala.

Co-opted members are Rakesh Marrott, and Jason O’Conner.

Ecuador focuses efforts to attract Indian tourists ETW Staff Mumbai THE EMBASSY of the Republic of Ecuador, in cooperation with Aska Tourism and Consultancy Services organised an event to promote tourism and trade between the two countries in New Delhi, recently. The initiative to strengthen ties between the two countries was backed by Jammu and Kashmir government, which was also the state partner. To further support the idea, Tassaduq Mufti, minister of tourism, J&K, along with Mohammad Ashraf Mir, minister of food, civil supplies and consumer affairs, J&K, marked their presence as the guests of honour at the event.

Inviting people to visit

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Ecuador, Dr Patricio Garcés, chargé d’affaires, Embassy of the Republic of Ecuador said, "Being one of the most bio-diverse countries, Ecuador offers countless landscapes that literally are a treat to your eyes. It is popular for its beaches as much as it is for its mountains, snow-capped volcanoes, valleys, rivers, picturesque towns, the Galapagos Islands and a lot more. There are heritage haciendas and boutique hotels. I request everyone to have this lifetime experience by visiting our country."

Garcés mentioned, "The 'Ecuador is Love' campaign presented by the ministry of tourism would include marriages, honeymoons, silver and gold weddings, anniversaries, birthdays, farewells,

Dr. Patricio Garcés Ramírez and Md Ashraf Mir

among others. The promotion of 'Ecuador is Love' will begin through the digital media of the ministry of tourism and will be directed to spe-

cialised media for the wedding industry." He added that the promotional campaigns have been focused basically on traditional markets like

the US, Europe and Japan, but now India will be included.

Rajbir Singh, MD, Aska Tourism and Consultancy Services said, “We are looking to hold events across the country with the leading tour operators to create awareness and the potential that Ecuador has to offer. Ecuador has a diverse range of tourist destinations, from the Pacific Ocean to the Andes mountain range, the Amazon forests and the history associated with its cities. We would be sending journalists from India who cover tourism for their publications to explore Ecuador and create awareness. Food festivals will also be organised to showcase the lifestyle and culture of Ecuador.”

NEW KIDS ON THE BLOCK

Anantara Quy Nhon Villas A

dding a third property to its portfolio of luxury resorts in Vietnam, Anantara Hotels and Resorts has announced the development of its newest villa retreat which is scheduled to open in late November 2018. Located in a secluded bay in south central Vietnam, Anantara Quy Nhon Villas will comprise 26 oneand two-bedroom ocean-facing villas ensconced amidst 7.2 hectares of landscaped tropical gardens. A creative collaboration between HB Design and Marques and Jordy (M&J) architectural firms, Anantara Quy Nhon is designed to seamlessly blend into the natural environment. Locally-sourced materials, traditional craftsmanship and regional influences are discretely incorporated into

the resort’s contemporary design. Spacious villas with their sleek timber and granite sundecks, minimalist plunge pools and extended low overhang roofs have a fresh, contemporary feel. Vietnamese blue stone keeps the look of the common areas vernacular while granite and marble elements introduce a touch of modernity.

With a focus on personalised service, each villa at the new resort will come with dedicated butler services and a range of customisable luxury amenities such as preferred room scent ranging from exotic lemongrass to refreshing green tea, Anantara signature soap collection and in-villa wine cellar stocked with fine vintages and delicatessen.

Al Seef Hotel by Jumeirah A

l Seef Hotel by Jumeirah opens this September, offering guests the opportunity to create their own tales of Arabian Nights. Tucked away amidst the rooftops and courtyards of a souk located on the banks of Dubai Creek, the 200 room hotel is spread across 22 traditionally designed Arabian Bayt (homes), adorned with the wind towers famous throughout the region. With views down into the alleyways of the souk and out across the busy waterways of the Creek, Al Seef Hotel by Jumeirah is inspired by the culture, heritage and stories of oldworld Arabia; and brings to life the warm traditions of Emirati hospitality.

JW Marriott Maldives J

W Marriott Hotels & Resorts continues to expand its presence in Asia Pacific region with the opening of the JW Marriott Maldives. Slated to open in Q4 2018, it promises a sophisticated retreat, yet culturally integrated, within the paradise island nation. With the introduction of JW Marriott Maldives, the JW Marriott brand now has nearly 40 hotels and resorts in the Asia Pacific region.

Set on the stunning island of Vagaru, Shaviyani Atoll, JW Marriott Maldives will be the perfect destination for leisure travellers to experience ‘a piece of heaven

on earth’. The resort features 61 beach and overwater villas each with its own private pool and other modern amenities. Guests can explore distinct culinary options at the property’s multiple F&B venues. The property will feature JW Marriott’s new branded spa concept, Spa by JW. Another signature branded concept at JW Marriott Maldives is the Kid's Club by JW, which will have play areas, an arts and craft area, individual reading and sleep corners, an educational Fauna and Flora corner and a server with wholesome and healthy foods.

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NEW KIDS ON THE BLOCK

WelcomHeritage Ashdale in Nainital W

elcomHeritage, India’s largest heritage hotel chain in India, added one more property to its existing portfolio - WelcomHeritage Ashdale in Nainital, launched recently. This old Manor from the British Era, built by the English as their summer residence is now owned by the Royalty of Sahaspur.

This 19th century bungalow has been renovated and refurbished to high standards

and converted to a boutique hotel. It has 24 meticulously designed guest rooms with balconies and verandas, overlooking the greenery. The galleries adorn pictures full of history and the furniture stand to tell a story of a gracious lifestyle, not yet gone by.

The property also has a multi cuisine restaurant - Green Oak, serving Indian, Continental and Chinese cuisines and a picturesque tennis court.

Novotel Ambassador Seoul Dongdaemun T

here are currently 500 Novotel hotels in 58 countries worldwide and Asia Pacific accounts for more than 143 properties. Novotel Ambassador Seoul Dongdaemun is the first Novotel Hotels & Residences located in the heart of Seoul’s shopping district.

At Novotel Ambassador Seoul Dongdaemun, ease and convenience are enhanced with the use of digital technologies including a mobile concierge and a smart phone which guests can use freely during their stay. The phone is pre-loaded with hotel information, maps, as well as call and message functions when they are out exploring the city. Back at the hotel, guests can scan QR codes assigned to each individual guest room and enjoy remote access to room controls and amenity service requests with the iStay app that can be downloaded to their own phone. A smart kiosk provides guests with useful hotel information including facilities, latest F&B and room promotions and a media wall that showcases a sketch of the Dongdaemun district. The hotel also offers an electric car recharging station.

The Sebel West Perth Aire Apartments T

he Sebel West Perth Aire Apartments added 64 new studio apartment style rooms to Perth’s resurging accommodation market. The new hotel commands a prime position in West Perth, on the CBD fringe and is close to key tourist attractions including Perth Arena, Kings Park & Botanical Garden, and is accessible within 15 minutes by road from Perth International Airport. The Sebel occupies the first four levels of the 22-level Aire West Perth apartment tower. Resort-style amenities include a 22 m heated swimming pool, pool deck, fitness centre, sauna and outdoor dining area. The hotel has a fourth floor conference room and undercover car parking. Simon McGrath, chief operating officer, Pacific for AccorHotels, said, “The addition of The Sebel to West Perth comes at an exciting time as the city is readjusting from the mining-related activity with major investment in new tourism infrastructure such as the Perth stadium.”

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cover story) EASTINDIA

K

olkata was the capital of British India before it was shifted to Delhi in 1911. Some great monuments built during that time and war memorials attracts local visitors even today. The places that attract majority of tourists are Victoria Memorial (1921), Tagore House (18th century), Howrah Bridge, Marble Palace (1835) , Indian Museum (1814) and Shaheed Minar (1828).

This region played a crucial role in India’s struggle for Independence as it was a hotbed of resistance to foreign rule. The Battle of Plassey took place in the capital province of Bengal which included states like West Bengal, Odisha, Bihar, Assam, Bangladesh and Tripura. When the last free ruler of Bengal Siraj-ud-Daulah attacked Fort William in Kolkata, the British sent reinforcements headed by Colonel Robert Clive and Admiral Charles Watson to fight back. The end of the battle was the end of the ruler as he fled to

MUSTVISIT Awadh while the Britishers took over the region. A small memorial on the banks of river Bhagirathi is a reminder of the Plassey battle.

Murshidabad Murshidabad was another important region before the emergence of Kolkata. The Hazarduaari Palace built in the 1837 has been transformed into a museum. Also known as the palace with a thousand doors it was built for Nawab Najim Humaun Jah by British Duncan McLeod. There are various historical artifacts on display in-

cluding armoury, paintings, portraits of the Nawabs, works of ivory (Murshidabad school) and of China, swords used by Siraj-ud-Daulah and his grandfather, Nawab Ali Vardi Khan.

There is also the Khushbagh Cemetery where rest the remains of Siraj-ud-Daulah and Nawab Ali Vardi Khan.

Barrackpore Barrackpore was the very first site of military barrack set up in 1772. The initial Revolt of the 1857 started here as the two rebellions took place led by Sepoy Binda Tiwary of the 47th Bengal Native Infantry. Now the place has been transformed into a garden in the memory of Mangal Pandey who led revolts against the British army. The Smarak Sanghralaya has many memoirs of Mahatma Gandhi’s work. The district was also home to Surendranath Banerjea, who together with Anand Mohan Bose organised the National Congress in 1883 which led to the birth of Indian Na-

Victoria Memorial, Kolkata Shaheed Minar, Kolkata Fort William, Kolkata Hazarduari Palace Museum, Murshidabad Victory Pillar, Barrackpore Khonoma, Nagaland

tional Congress. The Khadi Pratishthan in Sodepur was set up by an employee of Bengal Chemical, Satish Chandra Dasgupta. He was influenced by the work of Mahatma Gandhi and quit his day job to create cottage industry products.

The biggest stalwart from Bengal was Subhash Chandra Bose who was famously known as Netaji. He raised the Azad Hind Fauj or the Indian National Army and had a plan to gain India’ Independence. He was sent to the Alipore Jail and exiled to Burma. He was later released because of a hunger strike. His residence in Kolkata has been transformed into a museum consisting of archives and a library of Netaji Research Bureau.

The freedom trail in Kolkata leads you to the Victoria Memorial and the Shaheed Minar.

The memorial surrounded by 64 acres of well manicured lawns was dedicated to Queen Victoria. The museum now houses memorabilia from India’s Independence movement.

The Shahid Minar is a memorial for martyrs, built in 1828.

The 218 steps of the tower lead you to the top which provides a bird’s eyeview of the city.

In Nagaland, Khonoma is a historic village located about 20 km from the state capital Kohima. It is recorded to have resisted British rule in the region from 1830s to 1880 and etched its name into the history of Indian resistance to the colonial invasion.

Fort William, Kolkata

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THE MAIN FOCUS

The Residency, Lucknow

NORTH INDIA

W

ith landmarks like the Red Fort in Delhi and Jallianwala Bagh in Amritsar marking historic movements in India’s freedom, the northern region of the country has many famous as well as little known sites that can be promoted as freedom trails.

dence. Delhi’s freedom trail also extends to Gandhi Smriti, a Gandhi memorial built in a home where he used to stay when he visited the city. In the museum you can find photographs, sculptures, frescos and other remains of his past.

Delhi

The bullet holes at the Jallianwala Bagh Martyr’s Memorial in Amritsar revive the horrific accident that shattered the country. Under the command of General Dyer, the British army fired over 1600 rounds of bullets at the large group of men, women and children gathered there for the Baisakhi festival. The memorial was inaugurated by India’ first president, Dr Rajendra Prasad.

The many historic landmarks of Delhi have witnessed milestones in India’s freedom movement. The Red Fort in Delhi acquired a significant position when India’s first prime minister hoisted the national flag at the entrance and delivered his Independence Day speech. The lane leading from the Red Fort to Jama Masjid is a remembrance of the time the country celebrated its Indepen-

Amritsar, Jallianwala Bagh Martyr’s Memorial

MUSTVISIT Lucknow and Meerut The beginnings of freedom struggle started in the erstwhile region of Awadh. Famously known as The Indian Rebellion of 1857, it refers to the rebellion that broke out against the rule of British East Indian company.

Our history books define it as the Revolt of 1857 or First War of Indian Independence. A mutiny broke out between the

Martyr’s Memorial, Meerut Lucknow Residency Museum, Lucknow Kanpur Memorial Church, Kanpur Christ Church, Kanpur Nana Rao Park, Kanpur Red Fort, New Delhi Jallianwala Bagh Memorial, Amritsar

sepoys of East India company’s army in Meerut and soon the revolt spread like wildfire to Uttar Pradesh, Madhya Pradesh and central India. It posed a significant threat to the company who could see their rule weaken in the army. Leaders like Mangal Pandey and Rani Lakshmi Bai are legendary for their brave fight against the British Raj. The Martyrs’ Memorial in Awadh commemorates the memory of the brave Indian soldiers who gave up their life fighting against their British

masters. In Lucknow, the ruins of The Residency mark the struggle of Indians to fight British dominion. The complex houses a museum consisting of lithographs, photographs and paintings that are reminders of the fierce battle.

About 80 km from Lucknow is Kanpur which became the headquarters of struggle led by Nana Sahib. The Nana Rao Park and Sati Chaura GhatMassacre Ghat, Kanpur Memorial Church and Christ Church are reminders of 1857.

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Tipu Sultan’s Summer Palace, Bengaluru

SOUTH INDIA

T

here are not many landmarks related to the freedom movement in south of India. However, the Cellular Jail in Andaman & Nicobar Islands stands out as an exception.

Cellular Jail The Cellular Jail in Port Blair completed in the year 1906 acquired the name ‘cellular’ because it was entirely made up of individual cells for solitary confinement. It came to be known as ‘Kala Paani’ that housed freedom fighters after the Revolt of 1857. The jail had seven wings, each having cells for solitary confinement of prisoners. To rebel against the hardships by the jail authorities, the prisoners went on a hunger strike. Three prisoners died during the strike after which the authorities stopped issuing drinking wa-

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ter. The freedom fighters did not budge and their demands had to be met after a gruesome 46 days.

The place has now been declared as a National Memorial and has become a place for pilgrimage for all freedom loving people. The memorial houses freedom fighters’ photographs and an exhibition gallery on the ground floor. The Netaji art gallery and a library on the freedom movement remind people

MUSTVISIT of India’s rich history. Apart from the gallery on First War of Independence, a Freedom – Swatantrya Jyot has been erected in the vicinity of the Cellular Jail in memory of all freedom fighters and martyrs.

A visit to the jail memorial is a thrilling reminder of the hard days of India’s freedom movement.

Mysore and Bengaluru In the late 18th century, Mysore or Mahishuru, was under the power of Tipu Sultan who was known as the Tiger of Mysore. A series of wars were fought here. The third war saw the defeat of Tipu Sultan where he surrendered half of his kingdom to the British East India company. Tipu Sultan’s Summer Palace in Bengaluru is a must visit place. The palace is known for its teak pillars and ornamental frescoes. The 17th

Tipu Sultan’s Summer Palace, Bengaluru Cellular Jail, Andaman and Nicobar Islands Gandhi Memorial Museum, Madurai

century Venkataraman Temple nearby and the massive Jamia Masjid make it a site worth a visit. Daria Daulat Bagh in Srirangapatna district of Mandiya houses a museum.

There are exhibits like oil paintings, pencil sketches, aquatints and engravings, coins and medals, costumes, furniture, arms, etc, mostly related to Tipu Sultan.

Madurai Madurai became an important landmark because it was visited by Mahatma Gandhi almost five times. On his second visit in 1921, he was deeply

moved by the condition of poor farmers. In 1934, he refused to enter the Meenakshi Temple because his escort was not allowed. The latter was a Harijan who were not allowed to enter temples at that time. This initiated a movement across the country for entry of untouchables in the temples. The temple also has a mural of Mahatma Gandhi which was made during the renovations. The Gandhi Memorial Museum is located in Tamukkum Summer Palace of Nayaka queen Rani Mangammal and houses 14 original artifacts used by the Mahatma.

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WESTINDIA

T

he western region of India has been closely associated with the freedom struggle of the country, leaving behind a grandeur of heritage and history holding deep significance. In order to utilise this heritage as a tourism offering, some travel agencies and non – profit organisations conduct special tours. However, a large segment of this offering still remains untapped by the tourism industry.

Apart from reknowned personalities associated with the Indian freedom struggle, Maharashtra Ex-servicemen Corporation (MESCO) had initiated ‘Veer Yatra Military Tourism’, which not only sheds light on the history, but also imparts awareness about the defence forces through various tour packages in Maharashtra.

Mumbai Located on the Laburnum Road in Gamdevi in Mumbai, Mani Bhavan served as an important place where Mahatma Gandhi carried out his activities for India’s Independence, while he was in Mumbai (then Bom-

bay). Mani Bhavan belonged to Shri Revashankar Jagjeevan Jhaveri who was an ardent devotee of Gandhi and his host during that period. Mani Bhavan was the epicentre of India’s freedom struggle, especially between 1917 to 1934. The first phase of non-violent freedom struggle was launched here.

This heritage building is now a tourist attraction, drawing a number of visitors from India and abroad. Mani Bhavan Gandhi Sangrahalaya is open througout the week between 9.30 am to 6.00 pm.

A walk around Mumbai gives a glimpse of the past. One can start from the Gateway of India, the Indo-Saracenic archway built to commemorate King

THE MAIN FOCUS

MUSTVISIT George V’s visit to India. Another important event that adds to the historical significance of the place is that the last British platoon left from here, marking an end to the 282 years of British rule in the country. The Azad Maidan where people gather to play cricket today was where Gandhi addressed the largest gathering of people.

The Aga Khan Palace in Pune, built by Imam Muhammad Shah Aga Khan III in 1892 is where many prominent freedom fighters were placed under arrest. Mahatma Gandhi, along with his wife Kasturba Gandhi, and Mahadev Desai stayed in the palace during the Quit India Movement in 1942. The palace has been transformed into a museum with some pictures of the freedom struggle.

Located at a distance of two km from the shores of Alibag, the Kolaba Fort is surrounded by sea and has two chief entrances. In 1662, Shivaji Maharaj toughened and fortified Kolaba fort and made the fort one of his main naval centres.

The charge of the fortress was given to Darya Sagar and Manik Bhandari under whom

Mani Bhavan, Mumbai Sabarmati Ashram, Ahmedabad Watson Museum, Rajkot Kaba Gandhi no Delo, Rajkot Kolaba Fort, Raigad, Maharashtra The Aga Khan Palace in Pune

Kolaba fortification became the heart of Maratha assaults on British ships.

Porbandar and Ahmedabad On October 2, 1869, Mahatma Gandhi was born in a three-storey building in Porbandar. Now called Kirti Mandir, the building has been converted into a small museum, with an exhibit of old photographs, some of his possessions and a library of books.

Situated 34 km from Surat, Bardoli town saw the birth of the ‘No-tax movement’ led by Sardar Patel, in protest of the British rule. It was a precursor to the Namak Satyagraha. The Swaraj Ashram, garden, museum, and khadi workshops, are worth a visit, as well as the Aitihasik Ambo, a mango tree under which Gandhi declared that he would settle for nothing less than independent home –

rule for India. For many years Ahmedabad was the centre of Mahatma Gandhi’s non-violent struggle. One can get a sense of his life, the history of the movement at the Gandhi Smarak Sangrahalaya, a small museum that includes pictorial and written documentation, a library of Gandhian literature and paintings, and an archive of letters written by him.

Goa The Reis Magos Fort was initially used to house viceroys and other dignitaries who were arriving from or departing to Portugal. With the threat of invasion from neighbouring Indian states, the fort became a military stronghold. It is said that the British occupied the fort from 1798 for the duration of the Napoleonic wars. The fort is now a cultural centre and a prominent tourist attraction.

The Aga Khan Palace, Pune

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DESTINATION OUTBOUND

Discovering Serbia A yet unexplored destination by India outbound, Serbia has a lot to offer Indian travellers, from architectural legacy to natural beauty, experiential activities to best of F&B. It is also the only European country where Indians can visit without a visa

By Sudipta Dev

L

ocated between Central and Southern Europe, the Republic of Serbia is known for its rich cultural heritage. The landlocked country, that covers an area of 88,361 sq km (including Kosovo) is a destination that has everything for a new age global Indian traveller. Adding to its attraction as a destination is the fact that it is the only European country that has a no-visa policy for Indians.

Vibrant Belgrade Belgrade, the capital of Serbia, is considered a gateway between the East and the West.

Among the many unique aspects of the city is its location at the confluence of Sava and Danube rivers. The city is famous for its cosmopolitan culture, heritage

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and vibrant nightlife. The Republic Square in Belgrade is the most recognisable square surrounded by important buildings like the National Museum, the National Theatre and the statue of Prince Michael on a horse.

Standing on the flower beds surrounding the statue are interesting cutouts of well known artists whose works have been displayed inside the museum, like Pablo Picasso. A short walk away is the pedestrian zone, which has many stores both sides of the street, great shopping option for haute couture and high street fashion. One can buy old books and vinyls from a street vendor or stop and enjoy the performance of street musicians.

The key tourism attractions in Belgrade include St Sava’s

Temple, Zemun old city area, National Museum, Belgrade Fortress, the Victor, St Michael’s Cathedral, Gardos Tower, and others. St Sava’s Temple has been undergoing restoration for sometime now. The beautifully restored central dome prepares one for the stunningly golden crypt, where the work has been completed. Tales from the Bible come alive in the colourful murals.

Another important place of worship is the Cathedral Church of St Michael the Archangel, a Serbian Orthodox cathedral in the old city. Right across the church is the Question mark tavern, which is the oldest tavern in Belgrade and considered a cultural monument. Nearby is the Residence of Princess Ljubica, which is a perfect showcase of

DESTINATION OUTBOUND typical Balkan architecture.

The Belgrade Fortress is another important highlight. Interestingly, a section of the moat around the fortress has been converted into tennis court, there is inspiration enough in the country with Novak Djokovic as a national hero. There are a large number of cannons lined up inside the fortress. One of the most famous landmarks in Belgrade is the statue of the Victor, in the Belgrade Fortress - it commemorates Serbia’s victories over the Ottoman Empire and and Austro-Hungarian Empire. Also located inside the structure is the Dinosaurs Park, which has gigantic replicas of primitive creatures making sound and also some movement, delighting young visitors.

The House of Flowers is the memorial of Josip Broz Tito, former president of Yugoslavia. His wife, Jovanka Broz, is also buried here. The museum has interesting objects and artefacts gifted to the president, while the extensive gardens have beautiful statues.

A drive through the new town gives a visitor an experience of another facet of Belgrade. Many architects come here to see the famous Belgrade Blocks. The Zemun old city area in Belgrade is a great location to spend an afternoon, with a lunch at one of the quaint restaurants by the Danube riverside.

No trip can be complete without experiencing the vibrant nightlife of Belgrade, which can be enjoyed every day of

FLIGHT CONNECTIVITY Turkish Airlines, which flies to Mumbai and Delhi, is well connected to Belgrade, the capital of Serbia.The flying time between Istanbul AtatĂźrk Airport and Belgrade Nikola Tesla Airport is 1 hour 40 minutes.Travellers can enjoy the excellent facilities at Turkish Airlines International CIP Lounge, while awaiting their connecting flight.

one's stay in the beautiful capital of Serbia. Metropol Palace Belgrade is a luxurious accommodation option, with great views of the city from its rooftop restaurant, particularly at night.

The city has only one Indian restaurant, Diwali Mahal, which serves excellent food for those pining for some special fare from India.

Multifarious destination Day trips from Belgrade to nearby towns and cities reveal the multifarious facets of Serbia as a tourism destination. Novi Sad is the second largest city in Serbia. The town has a languid air about it with its pedestrian walkways, the impressive Square of Freedom, which is dominated by the

catholic Church of the Name of Mary. In the pedestrian zone, the statue of the much loved children's poet Uncle Jova Zmaj is prominently positioned outside the Bishop's Castle. Novi Sad has often been called 'Serbian Athens' because of its beautiful architecture and the environment of the city, a must visit for all travellers to Serbia. The Petrovardian Fortress, which towers over the city, is the location for the popular Exit Festival, the annual music festival held here. While visiting Novi Sad, a dinner at traditional farmhouse Salas 137, is another unique experience for visitors.

Located about eight km from Novi Sad is

the town of Sremski Karlovci, on the banks of Danube. This little town, with its many impressive monuments, also has a lot to offer to the visitors in terms of experience. Topping the list is wine tasting and honey tasting at the Zivanovic Vinery. There is also a Museum of Beekeeping in the premises, which traces its roots to the story of how the bees saved the life of the founder. A visit to the 300 years old cellars is included in the tour. There is a small shop from where visitors can buy some exclusive wines and honey varieties which are not available elsewhere. A short walk from the winery is the small Museum of Matches, which has a few interesting exhibits.

It is also advisable to include the town of Topola in the itinerary. The main highlight here is St George's Church also known as Oplenac. It is the mausoleum of the Serbian and Yugoslav royal house of Karadordevic and located on top of the Oplenac Hill. A walk through the woods leads to the marble monument, set amidst trees and vineyards. The church is famous for its colourful mosaic work, almost 40 million cubes and 15,000 shades.

The 725 compositions mostly comprise life of Jesus and stories from the Bible. The medieval rulers of Serbia are also represented prominently. 28 members of the royal house are buried in the crypt.

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August 2018

STRATEGY

Beyond just wildlife experiences Stories of popular tigers Munna, Chota Munna, T2 and others dominate conversations among guests playing indoor games, lazing around the pool or relishing chai and pakoda in the Chai Ki Tapri zone at the Club Mahindra Kanha. By Reema Lokesh

W

hat hits you as soon as you step into Club Mahindra Kanha resort apart from the appetising welcome juice made of bael (wood apple) is a striking white board. It is a board that articulately documents guest experiences of their personal tiger encounters.

Details of exciting tiger sightings, in which zone (there are four Safari Zones in Kanha), at what time and in which spot the elusive tiger was spotted go up on the board. The fun begins with the very thought of spotting the tiger in the natural habitat along with a series of interesting activities within the resort.

The Club Mahindra ethos is its focus on family travel and holidays and it surely works toward offering a series of interesting activities to explore and participate. From yoga mornings to

24 EXPRESS TRAVELWORLD August 2018

barbeque evenings, the resort offers entertainment activities for its guests throughout the day like chicken catching, (which takes place on the property lawns), glass painting in the club house and more. Further, the activities and experiences are not restricted to the resort alone.

There are interesting village tours, a trek around the Gidhlee Waterfalls, an organic farm tour

and more. For wildlife enthusiasts, the national park offers both morning and evening safaris to the core zone.

For the hardcore wildlife enthusiast, the night safari in the buffer zone is an absolute must do. The anticipation, the suspense, the feel of being on high alert to encounter the stripes is truly worth the three hours in the park by night.

STRATEGY

“WE HAVE ADOPTED ORGANIC FARMING IN ABIG WAY�

Miguel Munoz, chief resorts officer, Mahindra Holidays and Resorts India speaks about the resort and its USP What according to you is the USP of Club Mahindra Kanha vis-a-vis other units of the Club Mahindra family?

The key attraction for Club Mahindra members is certainly the Kanha Tiger Reserve, home to the famed Bengal Tiger. Located on the fringes of the dense forest, Club Mahindra Kanha is the largest luxury resort in the region with 62 rooms including 12 luxury tents, all of which offer modern amenities and beautiful views of the forested countryside. We also provide several unique experiences to members both within and outside our resort, such as camping under the stars, nature trails, local delicacies at our Spices restaurant, tour of the nearby villages, and a range of fun and learning activities like pottery classes, story-telling sessions under the banyan tree, and more.

What are the primary challenges and concerns that you face running a seasonal property such as this?

Our resort occupancy remains high throughout the year. Besides the national park, there are plenty of activities for guests to enjoy within the resort, as well as sightseeing options in the surrounding area.

The weather remains pleasant in all seasons due to the thick forest cover, and the landscape turns lush green during the rains, making it an absolute delight for nature lovers.

I recollect you mentioned that your focus is on the organic way of life and getting back to nature. Can you throw some light on this?

Yes, we have adopted the concept of organic farming in a big way at Club Mahindra Kanha. We have converted nearly 1.45 acres of previously unused land

guest demands and needs which are a challenge to fulfil?

Our resorts are well equipped to delight members in every aspect of their stay - be it customised menus in F&B (especially for children), unique in-resort activities, theme nights or a comfortable stay for the entire family. Our staff is well trained to anticipate the guests’ needs and go the extra mile to create magical moments for them. We ensure that every member of the family enjoys their holiday to the fullest and looks forward to their next vacation.

Miguel Munoz

into a large organic farm that produces more than fifteen varieties of fruits and vegetables. This farm not only brings fresh and organic produce to the dining tables, but also spreads awareness on the need for sustainability. Members love to visit our farm and participate in farming activities along with their children.

In addition, we have also adopted renewable energy at the resort. Our solar power generation system has the capacity of generating 450kWp of energy; the inauguration ceremony for which was held in the month of June 2018.

Is there a certain concern you face in terms of

How do you work with your channel partners like tour operators and travel agents and online travel sites and partners in this time share format?

Club Mahindra is a membership based product and members can easily book their holidays through our website and mobile app, or by calling us on our toll-free number. For holiday activities, our efficient resort staff manages and organises all experiences for guests during their stay including bookings for the jungle safari and guided village tours.

What are the HR and procurement challenges you face in such offbeat locations?

At Mahindra Holidays, we strongly believe in supporting the local community residing around our resort locations. More than 50 per cent of the staff employed at Club Mahindra Kanha is hired locally, who undergo a robust training programme to work in the hospitality sector. To further support the community, we also procure dairy products, fresh vegetables and fruits from farmers living in nearby villages. These efforts not only help build sustainable livelihood alternatives for the communities, but also foster goodwill.

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August 2018

EVENT ROUNDUP

Philippines and the India Focus Strikingly similar in landscape and culture, the beaches and Christianity, Goa was the venue for Focus Philippines 2018, the first interactive and inclusive event of the Department of Tourism (DOT), Philippines, which was held at The LaLiT Golf and Spa Resort in south Goa

By Steena Joy

MA Teresita C Daza, Philippines Ambassador in India inaugurating the event while Dakila Gonzales (fifth from right) looks on

D

ifferent regions of the archipelago of the Philippines converged at the LaliT Golf and Spa Resort in Goa recently to participate in its very first interactive and inclusive event to promote the destination in the India market. DOT representatives from the four regions of the Philippines (Central Visayas, Mimoropa, National Capital Region and Western Visayas) as well as 14 companies and 24 delegates including tour operators, MICE specialists, hotels and transport operators from the Philippines participated in the event alongwith two airline partners, Philippine Airlines and Singapore Airlines. On the buyers’ side, more than 120 travel operators from across India were invited to conduct fixed

26 EXPRESS TRAVELWORLD August 2018

meetings with the Philippine delegation. The event used a different format by dividing the Indian operators regionwise and organising the fixed meetings for each region – West, East, North and South India - across four days.

Focus Philippines 2018 was inaugurated by Her Excellency MA Teresita C Daza, Philippines Ambassador in India. She was accompanied by Dakila F Gonzales, head - office of product and market development for India and the Middle East. Speaking to the media, Daza said, “This is a good platform to be able to promote the country and build relations. The good news is that in 2017 global tourist arrivals grew at a remarkable seven per cent to 1322 million travellers and is expected to continue in 2018, maybe at a slower rate but there

The Philippine delegation

are opportunities because people want to travel. People will travel because of several internal and external factors that actually contribute to people venturing out from their own countries. Social Media, Facebook, etc encourage people to visit places and there are more

travel choices now with budget carriers. Secondly, Philippines is part of the ASEAN trade bloc of nine countries where tourism has been given an important role. According to WTTC, in 2016 contribution of tourism to the GDP of countries in the ASEAN region was US$ 301 bil-

lion.” She added, “In the global tourist arrivals, two regions have contributed significantly - one, South Asia (where India is located) with 10 per cent and South East Asia (where Philippines is located) with eight per cent. This means opportunities for both our countries. In fact,

EVENT ROUNDUP

Philippines tourism has shown a growth of 11 per cent, far bettering the Asia Pacific average of six per cent. Improved infra development has contributed to the performance. In terms of visitor arrivals into the Philippines, India has moved from 13th rank to 12th rank, showing an 18 per cent growth in 2017. And we are hoping this will continue.”

Daza recalled that ASEAN countries use the tagline 'Feel the Warmth' and all these countries have contributed to push for this. “Physically and culturally this region is diverse and the people are quite hospitable and for the Philippines, its people are the greatest asset. Indian PM Modi spoke recently of an ASEAN India Tourism Year in 2019 which will hopefully contribute to more Indians and South East Asians including Philippinos actually travelling in these countries,” she said.

She believed that Philippines has lots to offer the India market in terms of sights and sounds.

The country has all the three As: Accessibility, Attractions and Amenities. “We are looking forward to the early resumption of direct air connectivity between Manila-Delhi and Manila-Mumbai by Philippine Airlines maybe by end of this year,” she said.

India's GMR Infrastructure has already partnered with Megawide Construction Corporation of the Philippines for the newly opened Mactan Cebu International Airport (MCIA) to cater to increased tourist arrivals. The project was executed

by GMR Megawide Cebu Airport Corporation (GMCAC).

GMR Infrastructure has also won the bid for the new greenfield airport at Mopa in North Goa. Commenting on the market segments the DOT is targetting

in India, Gonzales said, “We are majorly looking at the incentive segment from the India market.

Incentive segment is the bread and butter of arrivals from India.

Also popular are leisure and active holidays as well as solo women travellers as our country is safe and offers lots of shopping. Soon, we will also be introducing self drive and golf tourism for the India market as well as gaming.”

On the wedding segment, he informed, “We have this great characteristic of flexibility and creativity which are the two key factors for weddings. Also we can work within any budget.

Philippino DMCs are open to business. For bigger groups the only challenge is air connectivity.

But smaller weddings are already doing well.”

Fun and Focus The four regions of the Philippines were represented by DOT officials who made presentations on their various tourism offerings and took questions from the Indian travel agents wanting to know more about the destinations. Central Visayas was represented by Riza Marie S Macaibay who spoke about Cebu and Bohol, the two main attractions in the region. MA Elizabeth C Viray represented the Mimaropa region and spoke about why Palawan's UNESCO World Heritage Site Subterranean Underground river is a unique tourism hotspot. May Mendoza-Ramos made a presentation on the National Capital Region (NCR) or commonly known as Metro Manila. Pamela Denise C Cababasay spoke enthusiastically on Boracay's white sand beaches and the activities that can attract MICE groups.

While one group of agents were busy with their appointments,

another group was engaged in interactive and fun activities on destination awareness.

Giving his insights on Focus Philippines 2018, Mahendra Vakharia, president, Outbound Tour Operators Association of India (OTOAI) stated, “I am very happy that Philippines tourism has decided to do something like this. It is very important for any tourism body to understand that events like this are critical for the industry because it gives us a direct personal one to one networking opportunity with our partners who we want to work with for our clients travel to their destinations.”

He felt that the new format was good because it is easier to manage a small compact crowd and the networking happens more effectively. “There is more seriousness. Sometimes when there is too big a crowd, some things can just get lost in the bargain because there are too many people around. But a small nice compact crowd where you get an opportunity to informally interact and talk to each other is a nice format,” he reasoned.

As for the destination, Vakharia felt it is a brilliant destination. “As a tourist anybody who wants to go a country and tick the boxes for the top ten things he wants to do in that country, Philippines will score on all those ten. Its got everything to offer whether it is family, honeymooners, MICE or weddings a combination of nightlife, casinos, shopping is amazing (out of the top ten shopping malls in the world, three are in Manila), and then there are unique destinations like Boracay, Cebu, Palawan. Connectivity is still a challenge but the good news is that we have been hearing that very soon Philippine Airlines is going to resume direct flights

from Mumbai and Delhi by this year end or early next year which will be a very big help. For any destination to get promoted well, flight connectivity is the most critical thing,” ” he added.

SanJeet, India representative, Philippines Tourism Marketing Office, felt that contrary to popular belief, the destination was not long haul. “Once they start the direct flights to India, it will only be approx five hours away, like going to Hong Kong.

The airline plans to start four flights from Delhi and four from Mumbai. The good part is that this is a destination which has got everything and anything which an Indian wants. Fantastic shopping, ease of language English speaking, great nightlife and luxury opulence. The new hotels there can beat any other hotel in the world and the conversion rates are reasonable. It is great for shopping for wedding trousseaus. Shopping is also of good quality whether clothes, bags or shoes. To top it all, the people are polite and

very helpful.”

Commenting on the MICE oppportunities, he elucidated, “If you are looking at mega MICE groups of 2000 to 3000 pax, you have to look at only two places, Manila and Cebu. Weddings are happening a lot here especially on the white sand beaches but just around 500 pax not more than that. But there is huge movement of MICE happening especially dealer conferences because there are lots of post conferencing entertainment options like a variety of bars, shopping, massage parlours, etc. Despite the connectivity challenge, the market is growing substantially 22 per cent growth till June 2018.

We are proposing to organise this Focus Philippines as an annual event.” He mentioned that there are over 1800 travel agents in India who have Philippines Specialist Program (PSP) training. PSP builds on the theme of Its More Fun in the Philippines to help travel agents understand and therefore sell Philippines as an ideal tourist destination.

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August 2018

IN FOCUS

A Hyatt growth story unfolds in Amritsar Hyatt Amritsar's transformation to a Hyatt Regency was spurred by Amritsar's development as an emerging tourism hub

By Reema Lokesh

I

ndia's hospitality scenario which is unfolding in India's Tier II and III cities is worth a close watch. Amritsar is one such city waiting to witness business excellence and growth in the hospitality space.

Hence it's not a surprise for Hyatt Amritsar to upscale itself to a Hyatt Regency. For the Hyatt Group the evolution was a natural progression keeping the pulse of the market in mind. The customer demand channelised this decision to upscale the product. Amritsar as a destination is on the brink of growth as a couple of factors works in its favour.

It is strategically located and is pitched as an ideal hub and access zone for some promising tourist destinations around the region. The government and non government organisations are

Chef Shiiv Parvesh

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working on projects to aid this development. The hotel is in its final lap of renovations and is already one of the most preffered hotels in the region. From F&B experiences to wellness the property is focused on providing quality to it's clients.

However, apart from the hardware and technical developments, Suman Dutta Sharma, GM, Hyatt Regency Amritsar invested in developing the software to bring in the distinct change. From staff training to getting the right person in the right place it was a route that was consciously taken, which worked well. Sharma has worked in various capacities in India and abroad with hospitality majors like Starwood, Hyatt International, The Leela Palaces Hotels & Resorts and Taj Group of Hotels as GM of Taj Residency Ernakulam and Taj MalabarCochin, followed by a stint with Columbia Asia responsible for entire support functions operations in India, as vice president support services.

In the F&B space the property has a lot to offer. Amritsar is known for its cuisine and the restaurant Punjab Province under the leadership of head chef Shiiv Parvesh brings to your plate the famous Kulchas and more, which is a treat to your palate. Tsering from Tibet, the chief therapist at the spa shared the story of how she has overcome many challenges to become successful and make a niche in the wellness sector.

IN FOCUS

“AMRITSAR AS ADESTINATION HAS EVOLVED OVER APERIOD OFTIME” Suman Dutta Sharma, GM, Hyatt Regency Amritsar, speaks about the growing significance of Amritsar and how his property is well placed to meet the future demands As a seasoned hotelier how would you describe the region of Amritsar and around as an investment hub for hospitality ?

I feel going forward Amritsar will mature as a market and see the influx of international brands across segments vying for their share. The value proposition offered by Amritsar as a destination has evolved over a period of time and will keep growing.

The city is yet to bloom to its potential with several projects being undertaken by the government, nongovernment associations, public-private partnership to add value to the offerings and increased key offerings. New trade routes and dimensions once in place will transform the city as an international business hub. The potential as a fourth arm to the Golden Triangle also leads to added traffic in the city which is bound to happen within no matter of time and thus create additional feeder points to the city.

What is the differentiator as compared to other cities in the North Western belt?

Being the highest altar of Sikhism, Amritsar is a must visit destination which is also revered by all Indians, coupled with the Wagah Border.

From Hyatt to Hyatt Regency why the decision in upscaling this particular product?

Leading the evolution of the city’s hospitality landscape, Hyatt Amritsar, the region’s preferred hospitality destination went along a natural progression gradually metamorphosing into Hyatt Regency Amritsar with the completion of its renovation and refurbishment, reaffirming the hotel’s commitment towards offering the best of hospitality services in the region with the highest recall value of “Hyatt Regency” brand.

What are the primary changes both in infrastructure and soft skills like HR did you bring about since you took over?

Leading the transition journey of Hyatt Amritsar to Hyatt Regency, Amritsar. The hotel features 248 luxurious, contemporary guest rooms including 10 suites and 52 Club Rooms which was renovated. 199 seats new build North Indian Bistro offering fabled street food from the highways and lanes and authentic signature experience of Punjab, a new build bar Scotch Haus and a new build Cake Shop offering finest tarts called Tarteria. ● Meetings and Events spaces spread over 14000 square feet with dedicated indoor and outdoor arenas. The refurbishment of the ballroom Istana

ing MICE and eco tourism opportunities in agricultural heartland.

Suman Dutta Sharma

and new build White Box which is a free flowing versatile space with indoor and outdoor options. ● The hotel also saw a major changeover of the lobby and arrival experience apart from the pool deck areas.

The soft changes led to handpicked quality manpower from premier catering institutes of India and train them at par in standard operating procedures to bring forth the best talents available and convert them in a cohesive and vibrant team offering best of service experience.

What is the current ARR and RevPAR individually and as compared to other property vis-a-vis other properties in the space?

The RevPAR and ARR are dynamic to the market demand and we are happy to be amongst the topmost hotels in the city.

What are the business challenges you face that is unique to this region?

Though the challenges are quite unique and seasonal in nature much has been done in a concerted manner to overcome the problems and keep growing. The extreme summers poses a serious challenge to the inward travel with limited footfalls during the lean months and it is being proposed to look at Scandinavia and other Icelandic countries who look for the sun and summers and conduct roadshows in association with the Government of Punjab to create awareness and promote the region, apart from creat-

What's your primary goal and strategy to increase business? ● There are many facets to the game plan to ensure we keep the flag flying high- interpret market trends, identify the needs, validate the need through different levels of participative management, resonate the themes across the board, internalisation, ideate for succession, prepare a comprehensive action plan, implement and measure the success. ● Increased eyeballs are proportionate to increased opportunities and growth. I am looking at creating a service experience with topmost recall value as a long term strategy with long term sustainability.

Superior Guest Experience > Service Excellence > Topmost Recall Value > Customer Retention > Loyalty > Life Cycle Relation > Increased Footfalls > Profitability.

What's your view on India's hospitality industry in general?

Indian hospitality is poised for a major leap in days the come. A close study pan India helps us understand potential investment zones which includes; ◆ SMART cities ◆ Udaan Circuit- newly built airports ◆ Religious circuits ◆ Cities without branded hotel presence, especially in the North East and smaller cities which is opening up as hubs offering friendly investment options and low cost opportunities for better returns.

It is felt that the industry is expected to do well with the budget segment taking a major leap, increase in domestic travel as more and more Indians que up for holidays and gap of supply in key emerging markets and cities.

Any message you wish to share with the industry through your expertise and experiences?

Positive tourism - A destination’s image is based on the ideas and impressions that people have of that place which brings back individuals again and again.

The greatest value creation strategies are those offering innovative differentiation, unforgettable clean and hygienic experiences sustainable for the longest time with the highest recall value while making the destination happening and most attractive without making it complicated.

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August 2018

SPOTLIGHT

Tourism Marketing Alliance (TMA):

Making an impact in India's Eastern Region Four industry professional companies namely MSC Cruises, RezLive, BookonBlueStar.com, Pearl Tourism and Leisure Group have come together to form the Tourism Marketing Alliance (TMA) to connect with and educate the travel agents and tour operators in India's growth cities on the possibilities in the outbound tourism space. A ETW report

T

he writing is clear on the wall. The travel industry especially in the outbound business space is going through a metamorphosis and the demand to travel abroad is growing rapidly especially from India’s Tier II and III cities.

Tourism Marketing Alliance (TMA) is the result of this market scenario, wherein four industry professional companies namely MSC Cruises, RezLive, BookonBlueStar.com, Pearl Tourism and Leisure Group have come together with the aim to spread steady and strong footprints in new markets in India, as they feel it's prudent to educate those looking for authentic and quality partners in the space who are ready for business. All they need is someone approaching them with an aim to work as partners in this business.

TMA's Eastern roadshow touching three cities namely Patna, Kolkata and Bhubaneswar recently concluded with an encouraging response for travel agents, which also reflects the temperament of the market and its interest in the outbound tourism business.

The Patna city roadshow witnessed a robust delegate count,

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with 91 travel agents attending the event. This clearly reflects the interest that the region has, to activate bookings for international travel. Jayesh Ashar, managing director, Pearl Tourism & Leisure Group showcased a portfolio of products across countries from Africa to Australia, Europe and Bali. RezLive.com's spokesperson Zaheer Jeddy, national sales head, gave the attendees a serious showcase of empowering new agents to work as partners. MSC Cruises led by Kunal Sampat, GM- India, received an enthusiastic response from the attendees, which shows that outbound cruise tourism has promise.

BlueStar was represented by Bhavesh N Oza, vice president international markets, who spoke about the importance of rail and airline bookings and how they can empower the agents in these pockets to do better business.

MSC Cruises MSC Cruises is the world’s largest privately-owned cruise line and brand market leader in Europe, South America and South Africa. “Our ships sail year-round in the Mediterranean and the Caribbean, and

our seasonal itineraries include Northern Europe, the Atlantic Ocean, South America, southern Africa, China, the Dubai, Abu Dhabi and India. The MSC Cruises experience embodies the elegant side of the Mediterranean to create unique and unforgettable emotions for guests, through discovery of the world’s cultures, beauties and tastes,”

said Sampat. MSC Cruises translates its passion for the sea into a commitment to excellence in hospitality, professionalism, dedication and mastery of every single detail to ensure the complete happiness and satisfaction of each and every guest. According to Sampat, India is a key and an emerging market for MSC Cruises. "Our focus is very clear,

to educate and empower our trade partners to establish our footprints throughout the country. In our endeavour to do the same, we have been arranging regular training sessions for trade partners, getting engaged in partnerships with world’s leading airlines and hotels providing benefits to MSC Cruises passengers. We are also in

SPOTLIGHT process of launching a rewarding e-learning programme for our trade partners, to strengthen our ties with them,” he said. Speaking about TMA and its focus and potential, Sampat felt that while it is a fact that majority of the business comes from metro cities like Mumbai and Delhi, even Tier II and III cities of India have potential.

Guests originating from these cities also have global aspirations and look forward to able and professional travel partners to guide them making the correct choice in their travel plans.

"TMA not only gives us an opportunity to connect with travel agents in Tier II and III cities, but also ensures optimum focus and coverage. We interacted with approximately 200+ travel agents during this roadshow and as expected, there was a lot of interest shown for our India sailings along with our regular Mediterranean, Caribbean and North Europe sailings. We look forward to be creating more opportunities for our trade partners to ensure they are able to earn more revenue for themselves,” concluded Sampat.

Blue Star Air Travel Services Blue Star Air Travel Services, a 31-year old award winning brand, is well established in the B2B travel trade surviving business challenges. Today it has also evolved as an online travel company serving more than 25,000 travel agents across India. Speaking on the brand Oza says, “Today its online portal bookonbluestar.com is known as one of the fastest growing platforms providing products across the travel spectrum. We differentiate ourselves as an 'Online company with a face'." The company is focused on connecting with India's growth cities, and was present along with its regional team to connect and understand the market and the potential better. Listing its product USP and benefits to the trade, Oza articulated that there are a number of online companies across India which provide similar services but what really defines Blue Star's USP amongst many points are

1) An Innovative Mobile App 2) An army of subject matter experts to solve the most complex issues related to travel and 3) Our 24x7 reliable services. He further shared the benefits that the company provides to its partners namely, 1) No poaching of our travel agents clients 2) Different markup facilities which helps our agents to increase their profits 3) A stable and reliable platform which delivers travel agent friendly services 4) All travel products on one platform.The company is known for its strength and service in the rail and air bookings space. Sharing information on this specialisation within the group Oza said, "Today a passenger who wishes to travel abroad can be from any Tier II or III city definitely require to travel using both the modes of transportation i.e rail and air, hence the biggest advantage a travel agent gets is the fact that with one single sign and one transaction account will help him book both the rail and air tickets for the same passenger in one login session hassle free, add to it the benefits of healthy commissions and reliable services. The Tier II and III cities have been highly neglected and I firmly believe this is the most potential source. Hence to ensure we win their hearts with our products, we also educate them in their preferred language. The idea is to give them a family/friendly feeling were they can feel free to interact with us, hence to start with we do our presentation and tutorials in Hindi."

Rezlive.com Rezlive.com was established to help travel agents develop a sustainable business model. India’s phenomenal growth in outbound tourism offers an exceptional opportunity for travel agents to diversify from inbound and ticketing business to outbound tourism. From 1991 to 2016, the number of Indian nationals’ outbound departure has grown at a CAGR of over 10 per cent to nearly 2.2 crore.

From 2016 to 2017, India’s international tourism spending increased 9 per cent and reached

US$ 18 billion and ranked 17th in the world. The growth is expected to continue in the coming years and provides an excellent opportunity for traditional travel agents to diversify into outbound leisure and business travel and develop a sustainable business model. The growing opportunities also brings its share of challenges. A recent report by Google and BCG finds that an average customer spends nearly 49 minutes to research about a travel destination before making reservations.

Travellers also have many optionsoin B2C sites to make flight and hotel reservations.

They are well informed and are much more independent than they used to be. Travel agents need to be on top of their game with extensive knowledge of product, destinations, visa regulations, flight routes and best hotel recommendations to win customers. Rezlive.com and other partners in TMA can give travel agents straight-forward solutions and an edge in this competitive scenario.

Travel Designer Group, started in 1999 as an outbound operator for short haul destinations, launched its online hotel reservation system in 2007. Today, Rezlive.com is one of the top global brands in online hotel reservations that connects travel agents to over 250,000 hotels, 45000 sightseeing attractions and private transfers in over 900 cities. The wide range of products gives travel agents accessibility to make reservations in any part of the world. Rezlive’s product team

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SPOTLIGHT actively looks for travel trends and emerging destinations across the globe and ensure that new hotel properties and sightseeing attractions are added to its portfolio. Rezlive.com’s robust reservation engine allows to reserve up to eight rooms with eight travellers in each room. Combined with sightseeing and transfers, travel partners can even plan and execute mini group reservations. The product offers unbeatable options for same day reservations and on peak days such as New Year's eve. “We want to build our product based on wide coverage and seamless execution.

We have invested heavily on a back-end support system that re-confirms every reservation that we make, directly with the hotel,” said Jeddy. “Our travel partners can be sure that their reservations will be executed with perfection,” he further added.

Apart from integrating with all major hotel wholesalers, Rezlive.com also has its own strong contracting team that has over 15000 direct contracts across Asia and Middle-East.

Rezlive.com is also dynamically connected with many major hotel chains and it ensures that travel partners get the best rates and make them competitive in the crowded market. As the Indian growth story continues, Rezlive.com is geared up to support this growth and facilitate travel agents to make a shift from traditional businesses to the much more profitable outbound travel business.

Pearl Travels Pearl Travels (pearltravels.com) is a vertical of Pearl Tourism & Leisure Group (www.ptlg.biz) founded in 1992 in the UK. It aims to be a global wholesaler offering offbeat itineraries for worldwide destinations through an easy to use reservation process. Over the years it has built its confidence amidst its clientele and serves as a wholesaler of land arrangements, package holidays and MICE globally. Speaking on the product and its offerings, Ashar said, "Our clientele, ranging from retail travel agents, tour operators and re-

32 EXPRESS TRAVELWORLD August 2018

gional wholesalers, is spread across 35 countries. As a FIT and MICE specialist we are able to offer tailormade and fixed itinerary modules to suit every budget and requirement.

With the advent of the internet, we have successfully managed to harness the strengths of technology and human interface to create an exact balance of both resources in a manner to offer the best user friendly working environment for clients, suppliers and team members." The company's mission is to provide the global travel trade, (buyers and sellers) a transparent, reliable and trust worthy business exchange platform. "We aim to provide a professional, progressive, dynamic, friendly and open minded employment environment and opportunities for our team members, to operate with a view to offer a prompt, reliable and professional service to our clients, " stated Ashar. Pearl Travels specialises in four major destinations, namely Europe, Africa, Bali and Australia with direct contracts with relevant suppliers after complete quality checks.

The company also offers innovative itineraries which are backed by some sound ground work." Although traditionally

the Tier I metro cities of India have been the largest source markets for us, we are experiencing a large surge in business from Tier II and III markets lately. We strongly believe that business growth will multiply with a strong support from these markets as they have been asking for new destinations and experiences. TMA is providing us a huge platform to target and source business from these emerging markets," said Ashar. The company also has three other verticals namely, Heritage India Tour (inbound vertical serving USA, Europe and African source markets), Adventure Bike Tours which offers high end experiential biking tours with a huge amount of soft adventures and unique experiences and Koncept Africa which offers sales, marketing and reservation outsourcing solutions to African vendors looking to target the Indian outbound market.

The attendees across all three cities where unanimous in your opinion that they were glad to exchange knowledge on both destination and products with team TMA. They are hoping to have on going interactions with them to upgrade their product knowledge.

IN FOCUS

Ministry of tourism, FAITH to hold India's first Tourism Mart

T

he Ministry of Tourism (MOT), Government of India in partnership with the Federation of Associations in Indian Tourism and Hospitality (FAITH) and with the help of State/ Union Territories governments is organising India Tourism Mart (ITM) 2018 for the first time in India from September 16 till September 18, 2018 at Vigyan Bhawan, New Delhi.

The three-day event will witness the congregation of international buyers from potential source markets such as North and South America, Europe, East Asia, Latin America, Russia, CIS China and Indian sellers, approximately more than 300 international buyers, influencers, bloggers. Approximately 250 to 300 stalls will be set up by the Indian sellers to enable them to in-

teract with the international buyers. B2B sessions will also be held in order to help the sellers to strike deals with the buyers.

Speaking about the event K J Alphons, minister of state for tourism said, "This is for the first time that India will join the list of countries that organise Tourism Marts every year. The whole vision behind this idea is to enable states to promote their tourism products and destinations globally. This event will also help to create a global marketplace for Indian tourism stakeholders.

The event will also lead to the strengthening of existing partnerships, creation of new partnerships and positioning of Indian tourism products in the global categories of leisure, adventure, MICE, heritage and special interest tourism segments." Prime Minister Naren-

dra Modi is expected to inaugurate the Mart. "We are moving ahead with the vision of having double Foreign Tourist Arrivals (FTA) in the next three years.

Therefore ministry for tourism along with FAITH, has asked the tourism offices abroad to select top and genuine buyers from guest countries and a selection committee has also been set up

by FAITH to facilitate the selection of potential buyers", Alphons added.According to the statistics provided by FAITH, the exhibitor mix will comprise 50 per cent DMCs, 25 per cent states, 20 per cent hotels and five per cent other service providers. Also, there would be pre-fixed meetings with international buyers with the respective

state governments and Indian sellers during the event. Pre and post event FAM trips will also be organised so as to showcase the potential destinations and products more efficiently to the buyers. The event will also provide an opportunity for the international buyers to see the worldclass tourism facilities available in India.

TrawellTag Cover-More : Help! when you need it the most…

N

eeding medical care whilst abroad can be frightening, but certain well informed decisions can come handy while in need! One such decision was taken by Ritika Kandhari's parents, who opted to top-up her university medical cover with TrawellTag Cover-More assistance and insurance.

What happened? Ritika Kandhari, a young dynamic girl, who went to Slovenia for higher studies, unfortunately, came down with fever and headaches within few days of joining the university. No amount of medication improved her condition and she was advised to get admitted to the University Medical Centre in Ljubljana, Slovenia where she was diagnosed with meningitis.

How did we help? All it took, was a call

from Mrs. Kandhari, Ritika's mother, who was back home in India, to a toll-free number for the travel assistance experts to take control of the entire situation in Slovenia instantly. Ritika's health condition was monitored continuously with regular communication between the doctor in-charge, her family and assistance expert.

With a hassle free hospitalisation process, cashless treatment and utmost care for around ten days, she was discharged and resumed her college after a while. Her undying spirit and a holistic assistance and insurance plan stood by her through her journey to recovery.

We don't want to just meet your expectations, we want to repeatedly exceed them!

“TrawellTag Cover-More's assistance services was a beacon of support when I fell sick during my study abroad.

Their expert services provided comfort to my worried parents and ensured I recovered without any hassles” Ritika Kandhari

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HOT SEAT

DECODING DEV Dev Karvat, founder and CEO – Emerging Markets, Cover-More Group, TrawellTag shares unknown insights about his entrepreneurial journey including the fact that in the early days he literally hired pizza delivery boys for delivery of insurance policies!

By Reema Lokesh They say fortune favours the brave. Can you share with us the glimpse of your entrepreneurial journey? The trials, turbulences and the triumphs?

At the age of 16, one day I found myself waiting at an insurance company for five hours trying to help a friend get a travel insurance to avail visa for the next day. During times when it would take two whole days to get a policy from an insurance company, the travel agent was thrilled to get it that quick. He asked me if I could deliver insurance at the same speed more often, for a small fee, and this eventually became my means of earning pocket money. This is how the seed for TrawellTag CoverMore was first planted. It has been a journey of discovery, learning highs and lows.

Firstly, no prospective client trusted the set-up, so I started servicing them via a third party vendor. Secondly, a new brand doesnt't attract employees, so I literally hired pizza delivery boys for delivery of policies as well. Privatisation and FDI in the insurance sector brought global players into India and a new model of online policy issuance hit the market. I believed that challenges become an obstacle only when you bow to it.

So I chose not to! Our dedication and focus on ensuring customer delight, plus our sustained profitable growth, attracted the global giant of travel insurance industry, Cover-More group, to invest in my dream venture in 2012.

The group, today, is one of the leading travel insurance providers, after its acquisition by the Zurich Insurance

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group, in 2017, providing expert travel protection solutions to over 3.8 million travellers across the globe.

Who were your role models and influencers?

At every stage in my growing years, I’ve had someone from my family providing me with life lessons that have now shaped my thoughts and ambitions. When I started TrawellTag and building the brand, I grasped four key aspects of business - people management, innovative thinking, an appetite to take risks and above all, humility from business leaders and friends from the industry and outside.

Books played a crucial role as influence as well. When I stared working, my father gifted me a book – 7 Habits of Highly Effective People by Stephen Covey. Along with it, lessons learnt from another book named, Sam Walton: Made in America continue to stay with me to this day.

What's your vision and strategy for the future?

What's been TrawellTag's growth story from inception till now?

My vision has been to bridge the gap between the static insurance company offering and the traveller’s true needs. I have always worked towards being a dynamic travel ancillary solutions provider not only to customers but our clients as well.

We started our journey with a single office at a time when the concept of travel assistance and insurance was extremely niche. It’s heartening to say that within a span of 20 years we have spread our wings far

is catching up fast due to increased awareness about newer and exotic destinations in India as well as abroad, via the various social media and other digital platforms. Today’s travellers are largely millennials with disposable incomes, looking for smart travel solutions The next wave of growth will be driven by the these digitally savvy travellers seeking customised offerings at the click of a button on a website or an app. Service providers will attempt to bridge this gap between customer expectations and industry practices in 2017-18.

Dev Karvat

and wide and today have 43 offices across India with nearly 450 employees and a client base of 11,000 including some of the biggest names in the retail, corporate, OTAs and the airline sector.

Last year, our revenues grew by more than 30 per cent, and we hope to keep that trend going by investing in technology-led capabilities to enhance sales and operational efficiency. We aspire to achieve further growth by leveraging Zurich’s capabilities and the experience that we have gathered catering to our e-commerce clients in offering digitally enhanced solutions.

sumers sensitive towards the potential risks prompting them to buy travel insurance.

Global travel assistance is also one of the upcoming trends that is picking up in the country today. No travel experience comes with a zero risk tag and the need for travel assistance is gaining importance. Cancelled trip cover, adventure sports mishap protection and concierge services are increasingly being perceived as essential. The future lies in innovation with customers at the core. Any industry practice which doesn’t enhance customer experience will be rejected by today’s dynamic traveller.

Where do you see India's insurance sector unfolding in the coming years?

Travel insurance in India is no longer in the nascent stage nor is it any longer a niche product. Global exposure and awareness have made con-

What's your take on India's tourism story vis-a-vis the domestic as well as the international markets?

The onset of digitisation has completely turned the tables for India’s tourism. The trend of experiential tourism

As an industry thought leader, do you have a certain point of view that you are passionate about?

Travel makes people’s dreams come true, so I truly feel like a custodian of their dreams as we are in the business of protecting people’s travel. My personal aspiration has always been to provide real-time assistance to every traveller and ensure a hasslefree travel experience, before, during and after their trips.

How will we define Dev - the father, son and husband?

When it comes to my family, I try to match my father’s dedication towards our family. I am more of the fun parent, joining my kids in all their sports and gaming activities and as a son, I always aim to live up to the culture and family values that define me as a human being. I think, I should leave it to my wife, Bhavi to define me as a husband but I believe, as a couple, we complement each other very well.

SPOTLIGHT

ON AWINNING PITCH Tourism Australia's (TA) India 'Master Blaster' Nishant Kashikar, country manager, Tourism Australia, India and Gulf, says that he believes in pushing a person into the pool, and letting him learn how to swim, rather than hand-holding him to complete his task.

An exclusive with Reema Lokesh It's been eight years of work with Tourism Australia. How has the journey been?

It’s been a privilege to be a part of the Tourism Australia (TA) team to raise the country’s aspiration and awareness in India, and strengthen people to people links between the two countries. Working together with our partners, embracing TA’s core values such as United, Genuine, Positive, Commercial and Innovative, has helped us to achieve several milestones over the eight-year journey.

Some of the triumphs include: Successful launch of our first bespoke campaign in India, Namaste Australia, showcasing Australia through the eyes of Indians who have either visited or lived in Australia.

Launch of our global campaign There’s Nothing Like Australia and Restaurant Australia, supported by our intensive content integration projects on Sony, Star Plus, and collaboration with regional channels such as Zee Marathi, Sun TV and Colors Kannada, have helped us to bring Australia in the consideration set of our target audience.

Association with our Friends of Australia - Sanjeev Kapoor, Harsha Bhogle and Parineeti Chopra - have raised Australia’s appeal among their fans and followers.

Launch of an industry-first initiative - Airline Marketplace, which began as a trial, has witnessed some amazing results, and is currently in its fourth edition, and will also be replicated across other South East Asian markets such as Singapore, Indonesia and Malaysia.

Prefered Agency Scheme (PAS) and Aussie Specialist Program (ASP) were industry benchmarks to facilitate access

and impart trainings to front line staff of travel agencies The relationship between Australia and India has matured over the years, and is at an all-time high, thanks to the strong people to people links developed through tourism, trade, and education.

The key issue and a barrier to drive growth has been lack of direct aviation access between India and Australia, and we are collaborating with the Australian airports and both, state and federal government offices to promote and facilitate Indian carriers to fly to Australia.

How would you like to describe your management style?

Every member of a cricket team has a role to play. Someone is a specialist opening batsman, then there’s someone whose job is to hold the innings together, someone else is assigned the task to slog and up the ante, and then you have bowlers who bowl swing, fast, medium pace, or right and left arm spin.

Likewise, I personally believe that each person in an organisation possesses certain strengths and there’s a reason for recruiting a person for a particular role. It’s upto the leader or the captain, to trust the abilities of that individual, provide clarity of role and objectives, harness their skill-sets by providing constructive feedback, and then allowing the person to complete the task to the best of his or her abilities. I believe in pushing a person into the pool, and letting him learn how to swim, rather than handholding him to complete his task.

How has the industry in India evolved?

Whilst travelling overseas

Nishant Kashikar

was once restricted to the affluent and super rich, it’s now becoming a part of every person’s lifestyle. Travel has evolved from being a luxury to a necessity. The consumer on the other hand has also evolved from a tourist to an experiential traveller, from one who would travel to tick the boxes and pose in front of the icons, to someone who immerses himself into the local culture, tradition, and cuisine.

Marketing has also seen a significant shift from the traditional, above the line advertising, to a new- age digital ecosystem, leveraging the power of social media, and penetration of hand held devices. We are now moving towards behavioural and psychographic targeting, and in this day and age we are now able to identify potential travellers through predictive analytics and algorithms.

Due to low entry barriers, fragmentation has also seen a rise with a drastic increase in

the number of mom and pop stores and independent business units mushrooming in each city, which has led to the co-existence of the traditional and online travel agencies (at least in the short-term), in a market that has very high service delivery expectations. With 1.6 billion domestic trips and over 23 million outbound visits, travel continues and will remain a sunrise industry. However, it hasn’t attracted the best of talent and is not one of the sought- after career options, as it has largely remained unorganised. The onus of building travel and hospitality as a lucrative career option rests in the hands of the industry leaders.

Is there an interesting experience you wish to share that was defining in terms of an achievement at TA? It all began in December 2010, when a high-powered, eight-member CEO delegation comprising of the heads of Aus-

tralian state and territory tourism organisations, and led

by Tourism Australia’s exchairman, Geoff Dixon, visited India on a fact-finding mission, to speak to the industry experts, and understand India’s potential. What transpired after their visit, after thorough research and industry consultation, was the launch of the India 2020 Strategic Plan in June 2012, to capitalise on the opportunity offered by the Indian outbound market. Since then, meticulous planning and superior execution of strategies have led to the achievement of the India 2020 goals, three years ahead of its target date.

What hobbies do you pursue?

I am a passionate cricketer who loves to play a T20 game every weekend. I stay fit through regular walks and jogs.

And I try to remain calm by practising yoga and meditation, that also helps me to maintain a positive outlook at all times.

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MOVEMENTS Crystal River Cruises Crystal River Cruises has announced that Hungarian producer MARIANN PELLER will be the godmother of Crystal Ravel, the company’s fourth new ‘Rhine Class’ river ship.

Born in Budapest, Peller is renowned for creating the hit Hungarian television show ‘Virtuosos’, the world’s first classical music talent show, as well as founding the Young Virtuosos Foundation, which promotes the study of classical music for young artists. “We are delighted to welcome Mariann Peller to the Crystal Family, as her passion for the classi-

Hotel. In his new role, he will be responsible for overseeing the hotel operations and ensuring stellar standards of guest service with which the Renaissance brand is associated. As head of the hotel, he will be leading the executive team with strategic planning and tactical management. Jangaria brings a wealth of over 15 years’ experience, with expertise in hospitality operations and management. He is an excellent team player and is very involved in mentoring the associates who work with him.

JW Marriott Maldives

ALiLA, Paresa, and Nira Hotels & Resorts. His career has taken him across Europe, the Middle East, Indian Ocean and South East Asia (Switzerland, France, Israel, Seychelles, Maldives, Thailand, and Indonesia).

Sheraton Grand Chennai Resort & Spa SHIBIL MALIK is the first GM of Sheraton Grand Chennai Resort & Spa - the premium resort property coming up on the East Coast Road of Chennai.

He will be responsible for launching the new resort and

MARC GUSSING has been appointed as the GM at JW Marriott Maldives. He is a hospitality professional with over 20 years of illustrious industry exposure in the luxury segment.

Gussing has proficiently been part of both city and hotel settings, corporate organisations and independent properties across the globe. In his role as GM, he is responsible for

positioning it as a destination in itself for unique experiences like no other.

Malik has previously held various positions in the company and has been associated with Marriott’s premium distinct and classic brands – The Westin & Sheraton.

cal arts in her home country and around the world is the perfect complement to the spirit of the Crystal River Experience,” said Tom Wolber, president and CEO, Crystal.

Renaissance Bengaluru Race Course Hotel

Firoz Jangaria

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RAHUL MAINI has taken charge of The Westin Kolkata Rajarhat as the GM. Always leading from the front, he started his career with The Taj Mahal Palace Hotel (Mumbai) while pursuing his Diploma in Hotel Management. Maini holds a Diploma in Hotel Management, Catering Technology and Nutrition from the National Council of Hotel Management (New Delhi). In his pursuit of excellence, Maini joined the Marriott Executive Apartments and Renaissance (Mumbai), in March 2001. After having worked there for over three years, he handled fine food & beverage operations at the most premier Taj properties- Taj Palace Hotel (Dubai),Taj Mahal Hotel (New Delhi)and later at Taj Lake Palace (Udaipur).

In his current role, as GM of

Shibil Malik

Mariann Peller

FIROZ JANGARIA has been appointed as the GM at Renaissance Bengaluru Race Course

The Westin Kolkata Rajarhat

Marc Gussing

achieving targets by developing and implementing strategic sales, marketing plans and initiatives in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Prior to joining JW Marriott Maldives, he held the role as the GM at Minor Hotels in Maldives. Over the past decade, he has worked as the general manager and hospitality consultant for a spectrum of companies, including, Per AQUUM, Jumeirah Hotels and Resorts,

Heritage Village Resort & Spa, Manesar

Sumit Gogia

SUMIT GOGIA has been appointed as GM, Heritage Village Resort & Spa, Manesar.

Gogia will be responsible for sales and marketing, revenue management and all aspects of the hotel’s operational functions. An alumni of Institute of Hotel Management, Catering and Nutrition, Panipat, Gogia’s experience as a hotelier spans over 17 years. While more recently, he was the director of Events at Hyatt Regency, Delhi, he has previously worked with

The Fern Hotels & Resorts

prominent brands like ShangriLa and The Leela Palace, Hotels & Resorts. His extensive time spent in Delhi NCR will definitely give him an edge as he gets ready to helm this charming 154-room resort.

DEVRAJ HALDER has joined The Fern Hotels & Resorts as general manager - operations (North). Before joining The Fern Hotels, he was associated

The Westin Kolkata Rajarhat, Maini is all set to focus on improving personalisation and guest recognition, besides improving the competitive edge and restrengthening the brand presence. Additionally, he will be seen formulating, administering, directing and coordinating all department activities to develop and implement long-range goals to meet business and profitability growth objectives.

with Royal Orchid, Jaipur.

Armed with an MBA, Halder carries with him more than two decades of work experience, having worked with some of the best national and and international brands. Some of the brands he has worked in the past include, Renaissance Goa Resort, Crown Plaza New Delhi, The Suryaa New Delhi, etc. "I am really looking forward to my new association with The Fern Hotels & Resorts and will try my level best to consolidate the brand in the northern territory," he said.

Devraj Halder

weekend

E V E N T S

MANGO MANIA Delhi’s 30th Mango Festival organised by Delhi Tourism in association with Govt. of Delhi was inaugurated by Manish Sisodia, deputy chief minister, Govt. of Delhi

MAURITIUS CALLING Mauritius Tourism Promotion Authority (MTPA-India) in collaboration with Air Mauritius and other stakeholders organised multicity training workshops for travel agents

A FIRST FOR BLS BLS International launched the Italy Visa Application Center (VAC) in Singapore, its first joint VAC

SUPER CARD Peggy Fang Roe, chief sales and marketing officer for Marriott International, Asia Pacific and Bo Liu, president of Tmall’s marketing and operations presents the exclusive ‘Black Card’ to international supermodel Liu Wen as part of the company’s debut on Alibaba’s 'Tmall Super Brand Day”

CINNAMON CELEBRITY Cinnamon Life hosted the internationally-renowned celebrity TV Chef Nigella Lawson for a series of events in Sri Lanka. She toured the island and experienced Sri Lanka through Cinnamon properties before she made her formal public appearances at a cocktail, an in-conversation brunch, a high tea and a book signing session

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weekend

E V E N T S

EMPOWERING YOUTH The Indian Hotels Company (IHCL) reaffirms its commitment to empower youth on World Youth Skills Day

THANE FORAY VITS Hotels has launched VITS Sharanam Hotel, Thane, a luxury corporate hotel located at just a 10-minute drive from Thane Railway Station

A GLOBAL WEEK OF SERVICE As part of its Annual Global Week of Service, Conrad Pune associated with the Cancer Patients Aid Association in Pune to invite 15 child patients along with their parents for an afternoon of fun and frolic with the team members

DIA FLIES AIR ARABIA Bollywood actor, Dia Mirza visited Kenya for a holiday recently. The actress’ flight was facilitated by Air Arabia

BONDING OVER WINE Internationally renowned tennis player and James Bond star, Vijay Amritraj, in association with India’s most prestigious and pioneer wine producer Grover Zampa Vineyards’, launched the Vijay Amritraj Reserve Wine Collection at the Waldorf Astoria Dubai Palm Jumeirah. The event was hosted by David Wilson, GM, Waldorf Astoria Dubai Palm Jumeirah (right)

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REGD.WITH RNI NO. MAHENG/2005/15993,POSTAL REGD. NO. MCS/163/2016 – 18, PUBLISHED ON 11TH EVERY MONTH, POSTED ON 12TH,13TH,14TH OF EVERY MONTH, POSTED AT MUMBAI PATRIKA CHANNEL SORTING OFFICE,MUMBAI – 400001.