Express Travelworld (Vol.11, No.8) September, 2016

EDITOR’S NOTE

It’s convention time again

C

ome September, and the travel and tourism industry, especially in India, gets into the convention and conferencing mode. From IATO to TAAI, the industry will unite once again to discuss the best way forward for tourism growth and enhancement.

Though industry conventions do try hard to make the annual meets relevant and alive, it seldom meets the purpose to achieve real time change. Discussions and debates get frozen within the air conditioned spaces of a five star set-up and are thawed and revisited once again when the industry meets again.

Having said that, I have been a witness to many such think tanks and though not much comes out of it rather immediately, the industry relentlessly voices its concerns year after year.

The team at IATO has been aggressively appealing to the government to look into the concerns of India's challenging inbound business, aiding and improving infrastructure. This time, South India is gearing up to welcome the IATO convention in Chennai. The members are hop-

HEAD OFFICE MUMBAI EXPRESS TRAVELWORLD® Ashwin Kamble The Indian Express (P) Ltd. Business Publication Division 2nd Floor, Express Tower, Nariman Point Mumbai- 400 021 Board line: 022- 67440000 Ext. 527 Mobile: +91 9833666558 Email id: ashwin.kamble@expressindia.com Branch Offices NEW DELHI Prabhas Jha The Indian Express (P) Ltd. Business Publication Division Express Building, B-1/B Sector 10 Noida 201 301 Dist.Gautam Budh nagar (U.P.) India.

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“Though industry conventions do try hard to make the annual meets relevant and alive,it seldom meets the purpose to achieve real time change ” KOLKATA Ajanta Sengupta The Indian Express (P) Ltd. Business Publication Division JL No. 29&30, NH-6, Mouza- Prasastha & Ankurhati, Vill & PO- Ankurhati P.S.- Domjur (Nr.Ankurhati Check Bus Stop), Dist. Howrah- 711 409 Mobile: +91 9831182580 Email id: ajanta.sengupta@expressindia.com KOCHI Mathen Mathew The Indian Express (P) Ltd. Ground Floor, Sankoorikal Building, Kaloor – Kadavanthra Road Kaloor, Kochi – 682 017 Mobile: +91 9840826366 COIMBATORE The Indian Express (P) Ltd. No. 205-B, 2nd Floor, Vivekanand Road, Opp. Rajarathinam Hospital Ram Nagar, Coimbatore- 641 009

ing to showcase the state of Tamil Nadu beyond just temples and they are not banking much on the public sector to convey that. TAAI has also been appealing to its membership to change their business format and embrace the new age technology solutions. This constant persuasion, has given tourism some hope, with certain positive changes over time.

The generation next of the travel trade are doing things differently, looking at niches and newer pockets of selling holidays and experiences with a fresh outlook.

The emphasis is clearly shifting towards the experiential rather than the set itineraries.

They are also incorporating technology into the business and are taking the rapid change in the approach to business rather differently.

From luxurious adventure to education tourism which goes beyond the structured itineraries, we do get to hear some out of the box travel plans. Let’s keep discovering and enjoy reading.

REEMA LOKESH Editor editorial.etw@expressindia.com

AHMEDABAD Nirav Mistry The Indian Express (P) Ltd. 3rd Floor, Sambhav House, Near Judges Bunglows, Bodakdev, Ahmedabad - 380 015 Mobile: +91 9586424033 BHOPAL Ashwin Kamble The Indian Express (P) Ltd. Business Publication Division 2nd Floor, Express Tower, Nariman Point Mumbai- 400 021 Board line: 022- 67440000 Ext. 527 Mobile: +91 9833666558 Email id: ashwin.kamble@expressindia.com JAIPUR Prabhas Jha The Indian Express (P) Ltd. S2,J-40, Shyam GHP Enclave, Krishna Marg, C-Scheme, Jaipur - 302 001 Mobile: +91 9899707440

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September 2016

CONTENTS MANAGEMENT Vol 11 No 8 SEPTEMBER 2016 Pages 40

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Chairman of the Board

Viveck Goenka Sr Vice President - BPD

Neil Viegas Editor

Reema Lokesh* Chief of Product

DIVERSELY TAIWAN A COUNTRY THAT TAKES GREAT PRIDE IN ITS ANCIENT HERITAGE AND VIBRANT MODERN CULTURE, THE DIVERSE TOURISM OFFERINGS OF TAIWAN COULD BE A GREAT ATTRACTION FOR INDIAN FAMILIES AND THE MICE SECTOR.

Prabhas Jha Assistant Editor

Steena Joy Sr. Associate Editor

Sudipta Dev CONTENT TEAM Kolkata

Joy Roy Choudhury New Delhi

Saloni Bhatia

EDGE

DESIGN National Design Editor

Bivash Barua Assistant Art Director

Pravin Temble Senior Artist

Ratilal Ladani, Kiran Parker SCHEDULING & COORDINATION

Ashish Anchan Photo Editor

Sandeep Patil MARKETING Regional Heads

Harit Mohanty - East & West Prabhas Jha - North Manager

Ashwin Kamble Marketing Team

Debnarayan Dutta Ajanta Sengupta Mathen Mathew Ravindra Pawar CIRCULATION

LEARNING

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BEYOND

'HOTEL BUSINESSES ARE GOING THROUGH A FUNDAMENTAL SHIFT IN THEIR CHANNELS OF DOING BUSINESS' ALOK MITTAL, THE FORMER INDIA HEAD OF VENTURE CAPITAL FIRM CANAAN PARTNERS, NOW SPEARHEADS INDIFI TECHNOLOGIES, A GURGAON BASED PLATFORM FOR SMALL BUSINESSES TO GAIN GREATER ACCESS TO DEBT FINANCING. AN INTERVIEW.

CLASSROOMS The new focus on experiential learning in India's booming education sector provides extensive business opportunities to big and small tour operators in the education tourism segment

Mohan Varadakar

(24-27)

PRODUCTION General Manager

B R Tipnis

MARKETS

Manager

LIFE

Bhadresh Valia Express TravelWorld® POSTAL REGD. NO. MCS/163/2016 – 18 RNI Reg. No.MAHENG/2005/15993 Printed by The Indian Express (P) Ltd. and published by Ms Vaidehi Thakar on behalf of The Indian Express Press, Plot No. EL-208, TTC Industrial Area, Mahape, Navi Mumbai - 400710 and Published from Express Towers, 2nd Floor, Nariman Point, Mumbai - 400021.

(Editorial & Administrative Offices: Express Towers, 1st Floor, Nariman Point, Mumbai – 400021)

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MAHARASHTRA ROLLS OUT TOURISM INITIATIVES

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EVENTOURS PROMOTES NORTH EAST FESTIVALS THROUGH ITS TOURS

P03: EDITOR’S NOTE P35 : APPOINTMENTS P36 : WEEKEND

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PROMOTING UNIVERSAL ACCESSIBILITY NEPAL BRINGS ACCESSIBLE TOURISM TO WORLD TOURISM DAY 2016

Copyright © 2016 The Indian Express (P) Ltd. All rights reserved throughout the world. Reproduction in any manner, electronic or otherwise, in whole or in part, without prior written permission is prohibited. *Responsible for selection of news under PRB Act

IN THE NEWS

China,Japan, South Korea to participate for first time in Kerala Travel Mart Steena Joy Kasargod THIS YEAR TEN COUNTRIES will be participating in the Kerala Travel Mart (KTM) for the first time namely China, Japan, South Korea, Saudi Arabia, Mexico, Georgia, Chile, Greece, Iran and Botswana. KTM will be held from September 27-30 in Kochi. Speaking exclusively to Express TravelWorld, Abraham George, president, KTM informed, “This edition of KTM will host 57 countries with 10 new entrants as also 20 Indian states scheduled to explore tourism opportunities in Kerala. 560 international and 1304 domestic buyers have registered. The ninth edition will also witness

increased participation from 10 conventional markets including US, Canada and Australia.”

He added, “KTM has always placed as much emphasis on the identification of quality buyers from new countries as on retaining participation levels from conventional markets. With 10 new nations confirmed to participate this year, our efforts have borne fruit. Moreover, the increase in registrations from the traditional markets – one of our stated goals going into this edition – is further proof of KTM’s growing profile.”

The focus of KTM 2016 will be the themes of ‘Responsible Tourism’ and the ‘Muziris and Spice Route’.

Abraham George

George stated, “ In order to promote the ‘Muziris and Spice Route’ theme, UNESCO together with Kerala Tourism and the Union

Tourism ministry will host a ‘Spice Route Culinary Festival’ from September 23-26, in which leading chefs from the 31 member countries on the historic Spice Route will participate. The event is organised as a prelude to the mart.

Moreover, we will set up pavilions at the venue showcasing the themes.”

The mart is designed to facilitate B2B networking and interactions among travel industry professionals and entrepreneurs from Kerala and across the world, thereby providing a vehicle for significant business linkages between the state’s tourism fraternity and the international travel market.

“As we have extended the prefixed appointment system

Air ambulance service gives fillip to charter business Sudipta Dev Mumbai AIR AMBULANCE service has the potential to become an important segment in India's growing medical/wellness tourism industry. Air charter company, Imperial Air, has a strategic focus in this business.

It provides 24 hour air ambulance service, and has tied up with major hospitals in metros to ensure safe, timely and efficient transfer of patients. “We try to target the hospitals along with direct clients. This business is growing at an annual growth rate of around 30 per cent and so far, only the tip

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of the iceberg has been addressed. The market is much bigger out there and we plan to reach out to an even bigger audience gradually,” said Raghav Narahari, vice president - Business Development & Marketing, Imperial Air. The company makes efforts to decrease cost and has successfully reduced landing and parking charges at major metro airports, which in turn has helped its clients. “I believe we have a much better infrastructure which helps us achieve wider accessibility and reach. In today’s time, you will hardly find about 175 accessible airports in India. Other fac-

tors that set us apart is our insurance for medical evacuation policy, our Service Tax exemption to air ambulance operators in a time where exemption is only restricted to clinical establishments owning aircraft which are almost non-existent,” said Narahari, adding that they also provide interest rates rebate/incentives for operators to acquire more aircraft, which are exorbitantly expensive.

According to Narahari, the brand USP of the company includes providing services round the clock (24x7), along with timeliness and discreteness; luxury and com-

fort; sensitivity towards clientele; safety and security measures.

The company also offers differentiated luxury experience to its air charter clients.

“We provide other services like top of the line cutlery and special order service on French, Oriental and Indian menus.

Our staff consists of uniformed and trained in-house air-hostesses to take excellent care of our guests. We also arrange for VIP cars to pick up and drop our guests to and from the aircraft to the terminal along with personal porters for their baggage handling,” mentioned Narahari.

for domestic buyers, the B2B sessions will be more effective for both buyers and sellers. KTM will witness 25,000 business meetings apart from other non-scheduled meetings,” the president confirmed.

Commenting on his expectations from the new leadership at Kerala Tourism, George said, “The tourism industry has great hopes on the new government. They have already framed a clear tourism policy on a long term plan with a series of interactions with the trade and through proper study.” As for Brexit, he asserted, “Since we look forward to everything with a positive note, we hope that Brexit can influence and help tourism in state.”

PP Khanna wins ADTOI elections for 2016-2018 term THE ELECTIONS for the 11th executive council of Association of Domestic Tour Operators of India (ADTOI) were held on August 10, 2016 at Hotel Metropolitan & Spa in New Delhi. PP Khanna was announced the president for the term 2016-2018. The other new members are Rajat Sawhney, Rave Tours & Travels as vice president and Chetan Gupta, R G Destinations as honorary general secretary. Except for the treasurer, Kamal Gandhi, Transglobal Tours & Travels and joint secretary, Debashis Dey, ASRA Tours & Travels, all major positions are held by his team.

AVIATION

'We have seen a growth in tourist passengers’ Tsuneya Katagiri, GM, All Nippon Airways (ANA) – Mumbai, reveals how his airline is effectively taking care of growing demand on India-Japan route. By Sudipta Dev Please give a brief background of ANA's operations in India.

ANA resumed operations exMumbai in September 2007 with all business class (40) seats on B- 737, Business Jet. Subsequently due to fall in market demand and the drop in the global economy (2008), we introduced economy class cabin. In Oct 2012, ANA commenced operations ex-Delhi with a wide body B-767 aircraft. This March from Mumbai, we have launched the state-of-the-art, Dreamliner B787. For the first time we have introduced premium economy cabin with 21 seats and 102 economy seats.

Leisure and MICE movement to Japan have increased considerably due to various conventions and trade fairs conducted by Japan National Tourism Organisation (JNTO). The demand from business, MICE and leisure travel is gradually on the rise from all parts of India.

How has the India market responded to the bigger aircraft that you introduced this year?

The Dreamliner B-787 has been received very well. With IndoJapan diplomatic relations moving in a positive direction, the overall demand to Japan has been increasing year on year.

What is general profile of passengers on India-Japan route?

Initially during the Business Jet, we had mainly business travellers. Now with the B-787 and enhanced capacity we are focusing on corporate, leisure, MICE, ships crew and packaged tours (tour operators).

What are your growth expectations from this market ?

On the Business Jet we were enjoying a SLF of 60 per cent.

With the introduction of B-787 our capacity has increased by four folds and with an increase in demand we expect positive growth. We are currently enjoying 80 per cent of market share.

Tsuneya Katagiri

JNTO has been proactively promoting Japan as a tourism destination in India, have you seen a marked tourist passenger growth in recent years?

What about tourists from Japan to India??

Yes we have seen a marked tourist passenger growth. According to JNTO figures there has been an increase of 20 per cent. JNTO conducts roadshows a few times each year and have representative

offices in Mumbai and Delhi.

We are looking forward to JNTO office in Delhi before the end of this financial year.

This will further enhance tourism to Japan. According to information from MTDC Mumbai, the last financial year ending April 2016, saw over two lakh Japanese travellers to India. Unfortunately the Bureau of Immigration authorities do not share accurate information with the ministry of tourism, Govt of India. But a minimum 10 per cent year on year growth is expected by the Maharashtra Tourism authorities. In recent times ties between India and Japan have become closer at the government/political levels.

There is a lot of buzz on Japan, thereby increasing the awareness. ANA hopes to continue with steady expansion plans in India and is here to stay.

What percentage of your passengers are for onward

flights, beyond Japan?

Ex Mumbai our main market is Japan. Soon we shall be launching competitive fares to China and Korea. We hope to tap the growing market for trade fairs and tourism. Ex Delhi our focus is Japan with excellent connectivity to USA - mainly to the West Coast which is Los Angeles, San Francisco, Seattle and San Jose.

Any special offerings/ services for Indian passengers ?

When we launched the B-787 ex Mumbai in March we introduced special promotional fares in business and economy and received an excellent response, boosting our local sale.

We also cater to special meals on religious grounds, offer Bollywood movies inflight, and special handling service, to our valued Indian customers.

Amanvana Spa Resort offers a luxurious Coorg experience ETW Staff New Delhi LOCATED ON THE banks of river Kaveri, Amanvana Spa Resort is a premium luxury resort in Coorg. Among resorts in Coorg, Amanvana has the most intimate view of the river. The location of Amanvana makes it the perfect place to enjoy the picturesque beauty of Coorg.

The hillstation is famous for its trekking spots. One of the highlights of Amanvana is the fascinating trek to the Eight Islands.Guests are accompanied by a resort guide along lush green forests, rare bird sanctuaries and beautiful streams which are the major attractions

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of the journey.

The bungalows at Amanvana have been designed with meticulous attention to detail and a perfect sense of harmony. With scenic views of the river, these aesthetically pleasing bungalows come with a private lawn, a lotus pond and a reading nook.

There’s also a special ‘moon light’ in the ceiling to bring an air of enchantment to storytelling nights. The rooms have green dots on the light switches which when activated an overhead beam will light up like the moon behind the clouds to give an ethereal ambience.

Amanvana believes in ecological sustenance and the bungalows are decorated with banana fibre

blinds which are hand-woven by the Women’s Weaver Society at Sathnur in Karnataka.

The flooring of the bungalows at Amanvana are handmade tiles sourced specially from Athangudi in Tamil Nadu.

These tiles are hand casted in a unique process using local soil.

These beautiful Athangudi tiles are in the colours of red (earth), Yellow (sun) and Green (flora and fauna) and are a heritage product that was used largely in the Chettiar Mansions of Tamil Nadu in the past. The charm of Athangudi tiles lie in their vibrant colour and feel when you

walk barefoot in the bungalows.

The bathrooms at Amanvana are clad with stone to enhance the naturalistic design of the bungalows, and also feature luxury tubs, white brick walls and sky lit ceilings.

The spa at Amanvana takes a 360-degree approach to wellness through a wide range of treatments, all administered by expert, well trained staff. Worth a mention is the Coorg Coffee Scrub. The Coorg Coffee Scrub is a specialised therapy created from finely ground local coffee beans, handpicked from the resort's very own coffee plantation. Guests may also complement their massage with the special spa cuisine.

A. B. C. D. E. F. G. H.

IN THE NEWS

Maharashtra rolls out tourism initiatives Mohit Rathod Mumbai THE GOVERNMENT of Maharashtra, along with the state tourism organisation Maharashtra Tourism Development Corporation (MTDC), has been proactively engaged in boosting tourism in the state. Strengthening efforts in that direction, Department of Tourism, Government of Maharashtra recently announced the launch of special Mumbai Darshan Tours. The initiative is undertaken by MTDC in co-ordination with Brihanmumbai Electric Supply and Transport (BEST). BEST has lent its air-conditioned buses for the tours. Speaking to Express TravelWorld about the tour package, Jaykumar Rawal, tourism minister, Government of Maharashtra, commented, "Many people visit Mumbai, but they don't know how to explore the city. Mumbai has been an

iconic city, so we want to showcase it to visitors – its architecture, industries, business houses, Bollywood, etc."

The tour will cover key tourist attractions in the city such as Bhaudaji Lad museum, Siddhivinayak Temple, Bandra Band Stand, Nehru Science Centre, Mani Bhavan, Taraporewala Aquarium, Haji Ali Dargah, Gateway of India and more. Discussions are in progress on the inclusion of forts in the itinerary; there are also plans to tie up

with OTAs, in order to have a wider reach. Satish Soni, joint managing director, MTDC, added, "We have taken various factors into consideration while launching this tour package, and we are open to suggestions. Our primary objective behind this initiative is to create an awareness and promote tourism in Mumbai."

In a similar development, capitalising on the Ganesh festival in Mumbai, MTDC has also introduced Ganesh Darshan

Jaykumar Rawal

Tours, which will cover six of the most popular Ganesh pandals in the city.

Rawal, who has been recently appointed for this role, has plans for more initiatives to boost tourism in Maharashtra.

He indicated that sightseeing tours such as sea tours and heli tours are in the pipeline. The state government has also signed several MoUs in the tourism sector. Rawal added,

"For years together, I have been a tourist and I have travelled the world, so I have taken this new role in tourism, which is a big economic stimulator and employment generator. I am going to try to work on every aspect of tourism in Maharashtra, and make sure that tourism in the state develops a lot."

Recently, the state tourism department signed an MoU with Archaeological Survey of India (ASI), ministry of culture, Government of India to have an understanding for execution of various projects for development and of tourist facilities and amenities in and around centrally protected sites in Maharashtra. This is the first MoU that ASI has signed with any tourism body in India. Prior to that, Rawal had also proposed a Japanese village near Ajanta-Ellora, during his meeting with a delegation from Wakayama Prefectural Government, Japan.

TAAI to hold its 63rd convention in Abu Dhabi ETW Staff Mumbai TRAVEL AGENTS Association of India (TAAI), at its managing committee meeting held at Mumbai, has decided Abu Dhabi as the venue for its 63rd Annual Convention and Exhibition, popularly known as the Indian Travel Congress. The dates for the convention are October 14-16, 2016. Sunil Kumar, president, TAAI informed that when a survey was done on 100 outbound passengers from India who visit Dubai, it was revealed that only about five per cent visit Abu Dhabi. One prime rea-

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son, he indicated, is the inadequate awareness on the growing strengths of Abu Dhabi, particularly in the areas of tourism and MICE.

TAAI is associating with Abu Dhabi Tourism & Culture Authority (TCA Abu Dhabi) who have assured of their support to TAAI to hold this

TAAI will promote “Inbound into India” as an important subject at the convention to encourage the region to connect well with India. TAAI is associating with TCA Abu Dhabi

event in Abu Dhabi. Speaking about the convention, Kumar reflected that the convention would be rich in its content as well as in offering experiential take-home to the delegates. He said, “The content would focus on the importance of a fast changing ‘today’ and the urgent need for members to rise beyond the routine. Evenings will be classy, pre and post tours will be plenty and above all, the attendees will be offered abundant luxury of a very high order.”

Seven star hotel Emirates Palace is shortlisted to be an important venue for the conven-

tion. TAAI will be soon rolling out the registration opportunities.

The TAAI team also had meetings with several airlines in its pursuit to offer the delegates special fares. The convention will also focus on an exhibition that will offer exhibitors and vendors from the region the opportunity to connect with the Indian outbound industry and to promote India. TAAI will promote “Inbound into India” as an important subject at the convention to encourage the region to connect well with India.

IN THE NEWS

India City Walks plans to expand pan India Saloni Bhatia New Delhi

Eventours promotes North East festivals through its tours Sudipta Dev Mumbai GUWAHATI BASED Eventours focuses on creating carefully crafted trips around events and festivals across India, in particular the North East region. The tours highlight tribal culture, traditions and festivals in the eight states - Assam, Nagaland, Meghalaya, Manipur, Arunachal Pradesh, Mizoram, Sikkim and Tripura. “Apart from the traditional culture aspect, the sheer topography and lifestyle, North East India serves as a great arena for adventure and music festivals,” said Amitabh Sarma, cofounder, Eventours. Some of the major festivals being promoted by the company are Hornbill Festival in Nagaland, Ziro Music Festival in Arunachal Pradesh, Bihu Festival in Assam, Bacardi NH Weekender in Meghalaya,

Moastu and the Aoling Festivals in Nagaland, Sanghai Festival in Manipur, Mopin and Boori Boot festivals in Arunachal Pradesh and Ambubachi Mela in Assam.

“All our trips are embedded with an event or a festival, and this proves to be quite an engaging travel experience for the end-client,” mentioned Sarma, pointing out that they are also promoting some lesser known festivals in the region like Shine-A-Light Music Festival in Meghalaya, Pangsau Pass Festival in Arunachal Pradesh, Junbeli Mela in Assam, Dree Festival in Arunachal Pradesh, Anthurium in Mizoram, Losoong in Sikkim, Tawang Festival in Arunachal Pradesh, Nogkrem Dance Festival in Meghalaya and others.

The target client segment are international and domestic travellers who have done the regular tourist circuits and are

looking for a more engaging travel itinerary.

“While our trips are for all age groups, but there is a certain amount of activity involved that requires one to be in good shape. While we have traditionally worked with incoming clients, currently we are focusing on increasing footfalls from the domestic segment. Having said that, we would rather sell North East India, not as a mass tourism destination but as an exclusive destination to a niche clientele,” stated Sarma. He pointed out that North East India is differentiated on the basis of its inherent strength, which includes the region's unique culture, dance-forms, cuisine, natural landscape, wildlife, etc. “That’s what the Eventours vision is, to establish North East India as a unique destination with products that do not exist anywhere else in the world and that added value,” asserted Sarma.

THE 'Old Delhi Heritage Walk' by India City Walks, landed them their second National Tourism Award in the Best Heritage Walk category. During the walk, guests learn about the city offering a mixture of religion, food, history, modernity, tradition, culture and commerce. Started as The Delhi Walks, the company has expanded to various cities and categories like Heritage Walks, Spiritual Walks, Gourmet Walks, Nightlife Walks, Bazaar Walks, and Photography Walks.

Speaking to Express TravelWorld, about why they started as storytellers, Sachin Bansal, chief explorer, India City Walks, stated, “Travel and Tourism is getting cluttered and is getting bifurcated.

While there has been an ease in flight and hotel bookings, the real question is what to do when you arrive in a city. We wish to offer something unique to travellers that sticks to their memory and therefore keep introducing new products.”

The travel movement has increased with more domestic travellers wanting to catch a glimpse of their heritage and culture. Bansal added, “We started catering to international travellers initially, but now about 50 per cent of our explorers are domestic who want a different experience. People who are busy come out to explore on special occasions, for which we create

Sachin Bansal

Father's Day Walk, Gandhi Walk, Valentine's Walk etc.”

Commenting on expansion plans, he mentioned, “We have various products that have been segmented.

We have Delhi Walks where we cover Delhi, Agra, Jaipur. We'll soon be launching in Mumbai and Goa to cater to a wider audience. Mumbai has a lot to offer through its Victorian arhictecture, Kala Ghoda, caves and nearby islands.

The beaches in Goa and the food would be the highlight.

We had already launched in Chattisgarh last year which focuses on tribal culture, wildlife and the heritage value of the state. It has been done in association with the state government.

We are proud to say we create destinations as well.”

"A lot of research goes ino curating new products as the team personally goes and tests the potential in a new city. We have various categories in photography and food walks in order to deliver the best experience to a customer. We will also be focusing on city explorers which would connect locals of a city directly to the tourists," added Bansal.

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IN THE NEWS

Israel gains popularity among Indian travellers ETW Staff Mumbai

WORLD HERITAGE SITE BOSCA CELLARS LOOKS TO ATTRACT INDIAN VISITORS Sudipta Dev Mumbai IN 2014 UNESCO declared the Bosca Cellars in Canelli, Italy to be a World Heritage Site of Humankind. The ancient wine cellars are considered 'underground cathedrals'. The company, that has had a presence in India for almost half a century, was founded in 1831 and the business is managed by the sixth generation. The cellars are open to the public and is increasingly attracting visitors from across the world.

“In 2015, almost 10,000 people visited us. Since we are a UNESCO site, the number of visitors are increasing and this year we expect 16,000-17,000 people,” said Polina Bosca, VP Agribusiness and Business Development, Bosca, adding that they are keen to attract more visitors from India. Most tourists so far have been visiting

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Polina Bosca

Bosca Cellars through word of mouth awareness.

In 2015, Bosca celebrated with UNESCO the International Year of Light with an exhibition of light and music. “We decided to renovate the lighting and partnered with UNESCO. We changed the lighting and used modern photonic lights. It is very attractive for tourists to see

coloured lights in the cellars with videos telling the story of the family and the community. In Canelli town there are underground cellars of other wine companies also and it is a great destination to visit,” mentioned Bosca. Canelli in Piedmont region is a one hour 15 minute drive from Turin, and about two hours from Milan. “There are some B&Bs in Canelli, little houses in vineyards that people rent,” informed Bosca.

The Bosca Group produces about 75 million bottles every year. The company has been in India since 45 years. “We were the first wine producers of India, my grandfather was called by the Govt of India to consult them about how to use the surplus grapes produced in Baramati area,” said Bosca, who is the brainchild behind DIA Red & White, Sula Vineyards' semisparkling wine targeted mainly for women.

ISRAEL IS GAINING popularity among Indian travellers, as 2016 has witnessed increasing numbers of Indian tourists visiting Israel, marking a growth of five per cent from January to June 2016.

Israel attracted over three million global visitors last year. The Israel Ministry of Tourism Office in India organised a five-city road show in the first week of August to introduce Israeli tour operators, who are new to the India market, to the Indian travel trade, with an objective of encouraging face-to-face interactions and promoting Israel as a preferred destination.

The road show was held across Indian cities of Mumbai, Kolkata, New Delhi, Bengaluru and Chennai.

The event received a footfall over 800 delegates from various companies. This was the first time the Ministry of Tourism Road Show had six Israeli tour operators and El Al Airlines participate in a road show in India.

When asked about promotional strategy in India, Hassan Madah, director – India, Israel Ministry of

Tourism, said “Israel has been gaining popularity in India from 2015 and we are happy to see Indians travelling to Israel in big numbers, which can be seen with the increase of five per cent from January to June 2016. Israel has something for everyone from adventure, Dead Sea, deserts and mountains, culture, fashion, nightlife. We work towards adapting strategies to further promote various travel offerings to Israel in India.”

Judah Samuel, director of marketing, stated, "The time is right for Israel. We confidently mentioned that Israel is tiny, but the safest in that part of the Middle East.

From ease of visa to a niche tourism experience, Israel is a must see destination. It is highly experiential in nature."

In order to provide more information to the traveller, the Israel Ministry of Tourism has launched a new website (www.goisrael.com/in) with information about Israel as a destination, and its various tourism offerings. The website also connects visitors with travel agents and tour operators that offer different types of tours to Israel.

IN THE NEWS

South Australia strengthens India efforts Mohit Rathod Mumbai THE SOUTH Australian Tourism Commission (SATC), recognising India as one of the key markets, is strengthening its focus on the country. A recent international visitor survey report revealed that South Australia witnessed 10,000 Indian visitors from from last year to March 2016, contributing to a tourism expenditure of AU$ 18 million.

With this, India has placed itself among the top 10 source markets for South Australia.

Speaking to Express TravelWorld, Dana Urmonas, regional director, South East Asia & India, SATC, said, "Family and

friends is a very big segment for us. India is our second biggest source market in terms of international students, after China – we have about 3,500 Indian students in Adelaide. We are also looking at the couples and honeymoon market. We do target the MICE segment, but not as proactively as other segments. We are quite new to the MICE market in terms of having a strategy in place to attract corporate travellers. We want to focus on the segments which are currently doing well, then explore the corporate travel segment. However, we work with some travel agents in India and they promote MICE as well."

Dana Urmonas

SATC's goal this year is to build awareness among Indian travel travellers and the travel trade, increase arrivals and tourism expenditure. Its strategy, in this direction, is to promote the destination through food and wine, open spaces, natural offerings, cultural experiences, fresh travel trade campaigns and exploring Bollywood opportunities. The tourism commission has identified Mumbai, Delhi, Bengaluru and Chennai as primary focus markets in India.

SATC has also entered into agreements with Thomas Cook, Flight Shop, Mercury Travels and Ottila International. This was part of its first marketing

investments in the India market, started in July 2015. "We are also looking at more travel agencies in India. We also conduct training programmes for the Indian travel trade and are also focusing on consumer awareness, through digital campaigns. We are expecting a positive growth this year," added Urmonas.

Tourism Australia has forecast India market to be worth over US$ 1.9 billion by 2020.

SATC aims to capitalise on this, alongside its ongoing India initiatives. SATC is working in co-ordination with Tourism Australia and Singapore Airlines in order to tap a wider market.

Bali witnesses 55.47%- growth in Indian tourists ETW Staff Mumbai BALI HAS witnessed 55.47 per cent gr-owth in Indian tourists arrivals during the first six months of 2016 as compared to the same -period last year, according to the Bali To-urism Promotion Board (BPPD). India is ranked sixth for inbound visitor arrivals in 2016 for Bali, reflected figures during the first six months of 2016.

During January-June 2016, 92,519 Indian tourists have travelled to Bali as compared to 59,509 tourists for the same period last year, according to data released BPPD. "The growth in arrivals could be achieved -to the marketing efforts of India representative office of Representation World, said Gilda Sagrado, executive director, BPPD.

"The luxury and leisure market for Bali is on the rise as Bali offers all what luxury, leisure and honeymooners- travellers are looking," stated Monica Sagrado, brand ambassador – India, BPPD. "Our focus on MICE segment, the marketing support for BPPD Bali, support from emba-ssy and consulate, the aggressiveness of our partners in Bali, efforts of the ministry of tou-rism of the Republic -of Indonesia and most- importantly visa on -arrival for Indians, really helped to achieve- this sustainable growth of over 50 per cent in first six months of 201-6," said Vineet Gopal, director, India, BPPD. The India market hascontinued to be one -of the important cont-ributors of internati-onal visitors to the Bali. In 2015, over 8-0,000 Indians visited- Bali.

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IATO CONVENTION FOCUS

"FIRSTEVER IATO CONVENTION IN CHENNAI WILLDO ALOTOFGOOD FOR TN TOURISM" Pandian K, chairman, IATO Andaman & Nicobar, Tamil Nadu and Puducherry Chapter, believes that the IATO Convention will help change the impression of Tamil Nadu, the host state, as being only a temple destination. By Reema Lokesh

Tamil Nadu is totally undersold. As the chapter chairman, what is it that you would like to achieve for the state through the forthcoming convention?

Tamil Nadu has some of the most remarkable temple architecture in the country, and a living tradition of music, dance, folk arts and fine arts. The state is well renowned for its temple towns and heritage sites, hill stations, waterfalls, national parks, local cuisine and the fabulous wildlife and scenic beauty. Tamil Nadu claims to enjoy an annual growth rate of 16 per cent in the tourism sector. As per the statistics, in 2014, the number of foreign arrivals amounted to 4.65 million, the highest in the country and domestic arrivals was 327.6 million, making it the most popular state for tourism in the country. However, despite having diverse destinations and products, Tamil Nadu still remains an undersold destination.

Through this convention, I would like to showcase to the travel fraternity that while Tamil Nadu’s temples are undeniably its major attraction, there are other treasures like the hill stations of Kodaikanal and Ooty in the west of the state and the tea and coffee plantation experiences. One can also spot wildlife in the teak forests of Mudumalai Wildlife Sanctuary and there are bird sanctuaries, national parks and some interesting waterfall spots. Rameshwaram is gaining momentum for water sports and adventure activi-

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consisting of its members. We all meet at regular intervals, discuss about developments and strategy to handle industry challenges etc. We also coordinate with our state government, conduct meetings and participate in all initiatives taken by the government in promoting state tourism. We are slowly trying to bring in PPT (Public Private Partnership) to promote Tamil Nadu in a better way. This would definitely strengthen state tourism in all aspects.

ties, Chettinad offers an excellent opportunity to promote rural tourism, for those who can appreciate and enjoy the ecosystem.

What will be the highlight of this year's convention?

IATO is coming to Chennai, Tamil Nadu for the first time in its history, which itself is the highlight of this year.

Is there a certain take home that you wish for the delegates and the members to derive from the convention?

The way I see it today, people are ready to spend to explore new places for leisure.

But today's traveller is very selective in choosing the destinations. Existing travel destinations no longer fascinate him.

Moreover, with the advent of internet, the urge to visit new

places and to experience the life and culture there has increased. So without introducing innovative travel products we cannot add value to any travel product. Now the new segment that is gaining momentum is niche travel. Tamil Nadu has the right mix to present itself as a niche tourism destination. The responsibility is on the stakeholders of the tourism industry to develop and design something unique which is out-of-the-box. I request all the delegates to come with an open mind, witness the state’s richness in a broader perspective, realise the opportunities and benefits of tapping niche travel segments in Tamil Nadu and start promoting the state accordingly.

Since IATO is more inbound in nature, is there a plan to strengthen India

How did you succeed in bringing the convention to TN? I owe my sincere thanks to the Executive Committee (EC) of IATO as this wouldn’t have been possible without their support. I have been trying to make Tamil Nadu as the venue of the IATO Convention for the last three years, which didn’t work due to many reasons, but finally this is a dream come true for me as well as the EC.

Pandian K

inbound tourism traffic to TN? Yes IATO is Inbound. However IATO has state chapters that can concentrate exclusively on their respective states. Likewise, for Tamil Nadu, we have a Chapter

Is there a message you wish to share for the tourism fraternity in general?

Yes, I firmly feel this convention will change the perception of all stakeholders about Tamil Nadu that it has only temples. Tamil Nadu has many other treasures that remain unexplored. I am sure they would be able to realise the potential of the state during the convention, during the business sessions etc, which they never knew even existed in Tamil Nadu.

IATO CONVENTION FOCUS

IATO conventions: A proud legacy The 32nd Indian Association of Tour Operators (IATO) convention is going to be held in Chennai, Tamil Nadu from September 18 to 21, 2016 at ITC Grand Chola. The theme for the convention is 'Expectations and Reality: Bridging the Gap', and the association once again comes together to identify and tap the true potential of the tourism industry in India

I

ndian Association of Tour Operators (IATO) has held its conventions in various states over the years to promote the destinations and also introduce the operators to new trends in the travel industry. The convention has always received immense support of the government and other fraternity members. IATO's first convention was organised at The Ashok Hotel in New Delhi in 1983. It was held under the presidency of Ram Kohli, the founder of IATO from Creative Travels.

Khurshid Alam Khan, union minister of tourism, Govt. of India at that time was invited as the chief guest. The convention was themed as 'Tourism: the Largest Foreign Exchange Earner' to take tourism a step

further by drawing out guiding strategies. One of the major achievements of the first convention was the formulation of a long term programme to make tourism one of the biggest foreign exchange earning industries. A policy was drawn to work with the government to put India on the global tourism map.

The next two conventions were held at the same venue, in 1985 and 1986. There was no convention in 1984 which gave the association much needed time to secure more incentives for the tourism industry. The next year was a crucial one for the team as they were successful in building ties with other associations. Therefore in 1986, the convention worked closely

with the ministry of tourism and other associations like PATA, ITTA, FHRAI, etc, to make its mark as a collective body of tour operators. In the same year IATO helped the government in formulating the tourism policy by providing valuable inputs on issues like the National Committee on Tourism.

The association created another historic moment as their fifth convention themed 'Tourism:Bridge to World Peace', which was held in Lahore as a joint venture with the Travel Agents Association of Pakistan (TAAP). India was represented by more than 100 delegates and it is said the inbound tourist arrivals from Pakistan was more than 135,000 in the year 1987. At the seventh con-

vention in Jaipur in 1990, Edmun Hillary was awarded the 'Hall of Fame' along with Kundan Lal, founder of Moti Mahal restaurant. The yearly convention continued to be a platform for policy making and effective dialogue.

While the 11th convention was inaugurated by the then prime minister, P V Narsimha Rao at Vigyan Bhawan, while the 13th convention promoted tourism in states like Jammu and Kashmir and the North East. In the coming years the convention continued to boost tourism across the country and also direct the members' interest in curating unique products.

The IATO team has introduced various new events through the years. There have been charity

runs, silent auctions, panel discussions among other events that add more value to the cause. The association has also served as a facilitator for policies to get adventure tourism, culture tourism, religious tourism, wellness tourism and other specialties to the world's notice. Since its inception, the association has brought forward industry stakeholders on a single platform to broaden their learning horizons. The single motive is to come together as a team and identify the potential that lies within the country. The efforts continues as the association hosts the 32nd convention in the state of Tamil Nadu directed by a theme that would help the industry in the long run.

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September 2016

IN THE NEWS

SATTE Mumbai highlights industry developments Mohit Rathod Mumbai SATTE, one of South Asia's acclaimed travel trade shows, was held in Mumbai recently. Organised by UBM India, this was the fifth edition of SATTE Mumbai.

The event was inaugurated by Michael Duck, executive vice president, UBM Asia; Mukesh Bhatia, regional director – Western region, Air India; Sudhir Patil, president, Maharashtra Tour Organisers’ Association (MTOA); Erdel S Ergen, consul general, Turkish Consulate General, Mumbai; and Yogesh Mudras, managing director, UBM India.

Commenting on the show, Patil expressed, "This is a very

good platform for networking.

Currently it is also a good season for the fraternity, so this trade show complements the travel trade even more. There have been various developments in the travel industry recently, such as the GST and MTDC's Mumbai Darshan tours. I am optimistic about the growth of the industry. India is a good market for tourism; I am happy to see

the proactiveness shown by travel trade and SATTE is a crucial part of this." Adding to this, Bhatia commented, "This is an excellent platform for the travel and tourism industry, which facilitates better communication and understanding of various tourism products."

The two-day show featured travel trade partners such as national and international tourism

boards, travel agents and tour operators, DMCs, airlines, online travel companies, hotels and resorts and technology companies.

The first day of the show witnessed two panel discussions where experts shedded light on industry-related topics. 'Promoting Destinations through Cinema Tourism' was moderated by Abhijeet Patil, a cinema tourism expert and CEO, Raja Rani Travels. On the panel were Mohd Hafiz Hashim, director, Tourism Malaysia, Mumbai; Satish Soni, joint managing director, Maharashtra Tourism Development Corporation and Karan Anand, head – relationships, Cox & Kings. Another panel discussion, themed 'Bridging the gap between Tour Opera-

tors & Hoteliers' highlighted coordinated strategies essential for better understanding among OTAs, hoteliers and travel agents and tour operators. The penalists included Mohit Sardana, co-founder, GoFro; Rajesh Mohan, GM, Hotel Sahara Star & Aamby Valley City; and Jay Bhatia, treasurer and tourism council chairman, Travel Agents Association of India (TAAI). The discussion was moderated by Sudhir Patil.

SATTE Mumbai was supported by tourism boards and industry associations such as Italian National Tourist Board, Nepal Tourism Board, Gujarat Tourism, Incredible India, MTDC, TAAI, MTOA and SKAL International among others.

TTFKOLKATALAUDED BYTRAVELTRADE ETW Staff Kolkata TRAVEL & TOURISM Fair (TTF) Kolkata, was recently organised at Netaji Indoor Stadium and the adjacent Khudiram Anushilan Kendra. The event was inaugurated by Goutam Deb, Tourism Minister, Government of West Bengal.

TTF, which is India's oldest and largest travel trade show, is now organised in nine cities annually.

Commenting on the occasion, Deb said, “I am given to understand that TTF is India’s leading and pioneering travel mart. I am happy to note that this initiative originated in Kolkata over 25 years ago and that West Bengal Tourism has been closely associated with and participates in it in a big way at Kolkata and at many locations over the years.”

A R Bardhan, principal secretary, Department of Tourism,

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Government of West Bengal, was also present on the occasion. With over 315 exhibitors from nine countries and 26 Indian states and union territories, the three-day event brought together state tourism boards, national tourist offices, hoteliers, airlines, tour operators, travel agents, online travel companies, railways, cruises and other travel organisations under one roof.

Isra Stapanaseth, director, Tourism Authority of Thailand – New Delhi, stated, “Our focus at TTF was to meet and engage with the travel trade from East India and introduce new properties, attractions and destinations in Thailand which they could further promote and sell to their clients.”

“Our focus in TTF editions was to communicate fresh updates about the destinations to the market to streamline posi-

tive message,” commented Ujjwala Dali, officiating director – tourism marketing and promotion, Nepal Tourism Board.

Uttarakhand, Himachal Pradesh, Gujarat, Odisha, Rajasthan, Goa, Jammu and Kashmir were the partner states for the event. Whereas, Madhya Pradesh, Kerala, Punjab, Jhark-

hand and Chhattisgarh were the feature states. Bangladesh and Nepal participated as the partner countries. Thailand was present as the feature country.

The TTF series is supported

by India Tourism, which had also participated in TTF Kolkata as in the past. Important exhibitors included Bodoland

Tourism, Travstarz, Nicco Parks & Resorts, Vivada Corporations, IRCTC among others.

Highlighting the importance of TTF Kolkata, Sanjiv Agarwal, chairman and CEO, Fairfest Media (the organiser of TTF), stated, “In a continent sized country like India, the regional markets for domestic and outbound tourism are so strong that they needed their own travel trade shows. Fairfest Media pioneered the concept with the TTF shows way back in 1989, when there was no such show in the country. Needless to mention the huge importance of Kolkata as a source market and gateway to the Eastern India, those in travel business know it too well.”

Fairfest Media organises TTF-branded shows every year in Kolkata, Hyderabad, Ahmedabad, Surat, Mumbai, Pune followed by Chennai, Bengaluru and New Delhi.

IN THE NEWS

Shack owners of Goa want state government to issue permanent licences Steena Joy Panaji THE SHACKS ON the beaches of Goa have long been popular hotspots for tourists thronging the beach destination. However, every year (now three years) the shack owners have to go through a nerve racking and cut throat experience – that of allotment of temporary licences issued by the state government.

Speaking exclusively to Express TravelWorld, Cruz Cordozo, president, Shack Owners Welfare Society of Goa (SOWS Goa) said, “The temporary licences are issued by a draw of lots, like a lottery. Those who get it are

lucky. Shacks are a unique aspect of Goa, but big hotels and beach resorts see us as a threat to their business.”

There are nearly 360 shacks scattered over the nu-

merous beaches of the state.

SOWS Goa has around 325 members. The three-year beach shack policy 2013-16 for erection of temporary shacks ended on May 31, 2016

and no new policy is in sight so far. The policy introduced by the Government of Goa had replaced the earlier oneyear licences with three-year licences. However, though the licence is valid for three years, the temporary structures are allowed only from September 1 to May 31 every year. Whether the government will continue with the same policy or come out with a fresh one is anyone’s guess.

Cordozo and his members want the government to issue them permanent licences of at least 10 years. “Every time we have to wait and see if we get the licence. If the allotment process is delayed like it has this year, we cannot put up our structures in time for

the tourist season which begins in October. We are only asking the government to give us permanent licences and not permanent structures,” he informed.

SOWS Goa is a registered body, but it is the first time the government invited it for a meeting recently. “We have made several representations to the government about the licences, but it does not appear to be serious about resolving the issue,” revealed Cordozo.

Permanent licences will benefit the shack owners immensely. “It will help us get loans from banks for renovating or refurbishing our shacks. With temporary licences this is not possible,” pointed out Cordozo.

Fairfield By Marriott to expand brand presence in northern states Sudipta Dev Mumbai AS A HOSPITALITY brand that offers quality, mid-range accommodation to the business traveller, Fairfield By Marriott has a strong focus on expanding its footprint across many destinations in Asia. “Thirteen Fairfield By Marriott hotels are signed in India and additional properties signed in Nepal and Indonesia,” said Anand Ganesan, multi-property general manager for Fairfield by Marriott, Lucknow and Renaissance, Lucknow. Currently there are two

Fairfields in Bengaluru and a recently opened property in Lucknow. “We will add four more in Indore, Amritsar, Jodhpur, and Belgaum in the coming months.

UP has a lot of potential in the hospitality space and we are keen on increasing our brand in the northern states,” mentioned Ganesan.

The company is targeting both Tier II and micro markets in the metros. Explaining why Lucknow is ideal for the new Fairfield property (and the first in north India), Ganesan said, “Lucknow as a travel and business destination has become increasingly important. Govern-

ment business, seminars and conferences, apart from lot of

business activity happening in the city and around it

has made it an important destination. With international air connectivity, MNCs setting up offices and IT sector also picking up, the city has emerged as an important market for the hospitality sector.” The property is located in the business hub of the city with a large room inventory and varied F&B options.

Ganesan pointed out that Fairfield By Marriott is a moderate tier hotel with friendly and personalised service. “It aims to be perceived as a high end Marriott hotel that offers brilliant service at a competitive price,” he mentioned.

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September 2016

IN THE NEWS

Carlson Rezidor aims to have 170 hotels in India by 2020 Mohit Rathod Mumbai CARLSON REZIDOR Hotel Group is planning expansion in the India market. The hotel group recently opened its 29th Radisson Blu property in India, in Karjat – Radisson Blu Resort & Spa Karjat. Targeted at weekend leisure travellers, including families and independent travellers, the resort also plans to tap the weddings segment. Atanu Dey, general manager, Radisson Blu Resort & Spa Karjat, said, "We are working on the premise of being able to target two segments in particular – MICE and weekend leisure travellers. We have kept families in mind and made sure that we have something for every member of a family."

Elaborating on the weddings segment, Raj Rana, CEO – South Asia, Carlson Rezidor Hotel Group, commented,

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Raj Rana

"Today Goa is the No 1 destination for weddings in India, but we want to develop Karjat as a wedding destination too.

We have learned that any destination which is a couple of hours away, will be ahead; and Karjat, in the future, is going to be the way it is today."

Carlson Rezidor's goal is to

have 170 hotels in India by 2020, of which the group aims to have 120 operational. As part of expansion in the India market, Carlson Rezidor is also looking looking at Tier II cities, particularly for its brands Country Inn & Suites

by Carlson, Park Inn by Radisson and Radisson Red. Additionally, the hotel group is considering religious destinations, particularly in South India; North East India; and outer rings of urban cities. A Radisson Red property is under construction in Mohali, Chandigarh and is slated to open in Q1 2018. Rana stated, "There are many other prospects for Radisson Red, which is more of a lifestyle brand and caters well to the millenials."

Out of all the Carlson Rezidor hotels in in India, 75 per cent are managed and 25 per cent are franchised. Rana mentioned, "Our business model is asset light, so we don't own the properties; we do invest, but not in real estate. India has potential for expansion, as there is not only robust hotel pipeline but also talent pipeline."

Quorvus Collection, the luxury brand of Carlson Rezidor, is not present in the India as of now. However, Rana indicated its entry in the India market. He suggested, "We are in very early talks on that and I think we should be able to see Quorvus in India in the next two years." Quorvus is expected to launch at a palace destination such as Rajasthan or a beach destination like Goa, through conversion of an existing property in these destinations.

Anantara opens 2nd property in Sri Lanka; sees India an important market Saloni Bhatia New Delhi ANANTARA has expanded its portfolio in Sri Lanka with another resort property, the Anantara Kalutara Resort.

This will be Anantara's second resort in the country apart from Anantara Peace Haven- Tangalle Resort, which started functioning in December 2015. Edoardo Giuntoli, general manager, Anantara Kalutara Resort, shared, “Our focus is to attract the premium segment of leisure travellers from India, while also targeting the wedding and MICE segments."

The property will open in September 2016, and feature 141 rooms including leisure rooms, villas with private pools and one presidential suite. It will have three restaurants including an all day dining, an Italian restaurant and an Asian restaurant featuring Indian cuisine by a designated Indian chef. The property will also include a separate kids and teen club, along with a spa with 11 treatment rooms providing various therapies. In addition the property will introduce a con-

ference hall with a capacity of 400 people in January 2017.

Anantara's other property at Goyambokka Estate, Tangalle has been functioning for over six months now.

Tamir Kobrin, general manager, Anantara Peace Haven Tangalle Resort, informed, “While the current number from the India market stands at two-three per cent, our target is to reach 10 per cent, as India is the fourth most important market for the brand in Sri Lanka.” Anantara Peace Haven Tangalle Resort is a 152-key property including 32 villas and 120 rooms with six food and beverage outlets.

Speaking about their expectations from the India market, Kobrin added, “First of all we are looking at high net worth individuals (HNI) who belong to the main urban cities. The second would be the wedding and MICE segments, as India is one big source for business travellers as well. Many outbound tourists to India from the US and Europe also add Sri Lanka to their lists and we would wish to tap that market too.”

IN THE NEWS

Lulu Convention Centre Thrissur investing `150 crore in 5-star annexe Steena Joy Mumbai

India tops package sales for Sands China properties Mohit Rathod Mumbai SANDS CHINA, the majorityheld subsidiary of integrated resort developer Las Vegas Sands Corp, is strengthening its focus on the India market with the launch of its seventh property, on the Cotai Strip – The Parisian Macao. Slated to open on September 13 this year, the Frenchthemed property has brought Sands China’s total Macao investment to over US$ 13 billion.

The property is also expected to increase tourist arrivals into Macao, whilst growing Sands China's business. "We are working in coordination with Macao Government Tourism Office (MGTO) and Macao government to promote our properties and the destination," said Ruth Boston, vice president – destination marketing and sales, Sands China

Resorts Cotai Strip Macao. The Parisian Macao's major focus will be on the leisure segment.

In June, business from the India market was up 20 per cent year-on-year for Sands China, as May to June is the peak leisure travel period for Indians. Boston informed, "India ranks fifth or sixth in terms of our key source markets, but it ranked fourth in June this year. Other key markets for us include Mainland China, Hong Kong, Taiwan and Japan. India's travel period is different than other countries, so it is complementary for us."

Contradicting the overall ranking among key markets, India ranks first for Sands China in terms of package sales. Boston stated, "Response from the Indian travel trade has been very good. We have a lot of key partners here. We partner with Indian travel agents every single time we launch a new

package."

In terms of total Indian arrivals to Macao, about 70-80 per cent contribute to Sands China's business. The leisure segment forms a larger proportion of business for the company, however, Boston indicated that they are focused on MICE as well. "In the leisure segment from India, we receive a lot of families, as Macao has various facilities and attractions for them, so families play a big role.

But MICE is equally important for us, as India is becoming more global, more and more companies want to do meetings in Macao. We receive business from pharmaceutical, IT and other sectors. Meeting groups from India are larger in size and we have catered to a group of 2000 people. We also witness independent travellers, but MICE and leisure remain the focus for us," she commented.

LULU CONVENTION Centre Thrissur, owned by the UAE-based Lulu Group International, is investing `150 crore to add a five-star extension to its already existing 40 room hotel on its premises. Speaking to Express TravelWorld, Jose Sebastian, GM, Lulu Convention Centre and Hotel informed, “The new block of 100 rooms will be in the fivestar category. It will continue to be managed by the Lulu brand and is expected to be completed by December 2017 or early January 2018.

The new extension is expected to boost our convention business as it will have a lot more meetings spaces – two boardrooms, three mini halls of 80, 100 and 200 pax respectively and two big halls of 8,000 sq ft each with capacity to accommodate 600 pax each. This is apart from the poolside party zone of 4,000 sq ft.”

Sebastian added that the new annexe will also have a spa and health club for which the group is planning to tie-up with an international brand. After the

expansion is completed, the convention centre will also be going in for an upgradation to add latest technology and modern audio visual systems.

Commenting on the MICE business in the last year, the GM said that it was good. “Though there was no growth, the business was at the same level as last year.

This is significant as we do not serve liquor in our property. However, MICE groups can obtain a one day permit from the excise commissioner’s office in Thiruvanathapuram to serve liquor at their event.”

The group recently laid the foundation stone for its `2000 crore mixed use project in Thiruvanathapuram which will have a mall, convention centre and hotel.”While the hotel will have 130 rooms, the mall will cover 20 lakh sq ft making it bigger than the Lulu Mall in Kochi, and the convention centre will be able to accommodate 2,000 pax,” said Sebastian.

The project is expected to be completed

by March 2019. The hotel may either be a Marriott or a Sheraton.

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September 2016

IN THE NEWS

MoT focuses on cruise tourism ETW Staff Mumbai THE MINISTRY of tourism (MoT) has identified cruise tourism as one of the niche tourism products considering it as one of the growing areas of travel to the country. Central Financial Assistance is provided to state governments/ Union Territory Administrations/ central agencies for the development of tourism infrastructure including development of cruise tourism infrastructure under relevant scheme guidelines subject to availability of funds.

MoT has also constituted a

task force for promotion of cruise tourism with representatives of all major stakeholders. This information was given by Dr Mahesh Sharma, minister of state for culture and tourism in the Rajya Sabha recently.

Following the recommendations of the task force, Standard Operating Procedures (SOP) for cruise vessels has been finalised involving the concerned stakeholders and directions in this regard issued by ministry of shipping.

The government has also taken following steps to promote cruise tourism in the country:

● Foreign flag vessels carrying passengers have been allowed to call at Indian Ports for a period of 10 years with effect from February 6, 2009, without obtaining licence from Director General of Shipping ● Port Level Committees have been constituted to address manpower, coordination and logistic issues for handling cruise vessels at ports ● All ports have been directed to offer rebates in port charges and other financial incentives for cruise vessels and also provide rebates in order to attract cruise liners to make major Indian ports as homeports.

Qatar Tourism Authority rebrands itself ETW Staff Mumbai QATAR TOURISM Authority (QTA) has adopted a new corporate brand and domain name.

The move aligns QTA’s corporate brand with the Qatar destination brand, launched last November, and unifies the organisation’s online presence under the single domain name of VisitQatar.qa.

The launch of the corporate brand and subsequent domain change, follow on from the unveiling of the Qatar Destination Brand and the Qatar Business Events brand late last year, which served to bolster the consistency of image and voice across all platforms.

The new domain name will

20 EXPRESS TRAVELWORLD September 2016

be reflected in QTA’s email addresses and all websites managed by QTA. It has also launched the first phase of a new corporate website to give more access to the public and up-todate information about the authority’s efforts to plan, regulate,

promote and develop a sustainable tourism sector in Qatar.

Work is also underway to make VisitQatar.qa pages promoting Qatar as a destination available in multiple languages including French, Italian and German.

TCS and JetBlue renew strategic agreement ETW Staff Mumbai TATA CONSULTANCY Services (TCS) and JetBlue are ramping up their relationship to strategically optimise and transform key business channels and enhance digital customer touch points. During a three-year relationship, JetBlue has leveraged TCS’ airline industry expertise and global talent to develop new platforms, and for quality assurance and infrastructure services. As part of a recently signed agreement, TCS will now manage several additional programmes alongside JetBlue, including modernisation of the airline’s IT Foundation platform to enhance data analytics and operational agility, and developing innovative tools for customers and JetBlue crewmembers. Furthermore, TCS will expand its innovation centre in Pune over the next two years to support critical JetBlue Digital initiatives, complementing the US-based JetBlue team, as well as TCS team members in the US and Mexico.

“This strategic agreement is a reflection of our confidence in TCS as the right partner for our global talent and technology transformational needs. We love their culture, customer focus and see them as a valued extension of our teams,” said Eash Sundaram, EVP and CIO, JetBlue. “To serve digital con-

TCS will expand its innovation centre in Pune over the next two years to support JetBlue initiatives sumers, companies need to market to a ‘segment of one’ today instead of taking a more traditional mass market approach. Organisations need to embrace digital as the default, and we deeply value our relationship with JetBlue as we collectively help to further transform their operations and competitive standing,” added Surya Kant, president, North America, UK and Europe, TCS. As part of the expanded relationship, JetBlue can benefit from TCS’ COIN Network. This specifically involves access to TCS’ Airline and Digital Innovation Labs, which focus on identifying business challenges and opportunities in the travel and hospitality sector, and how to leverage technology and airline expertise to more quickly develop solutions.

IN THE NEWS

Air India starts first flight from Ahmedabad to Newark via London ETW Staff Mumbai AIR INDIA has commenced the first flight between Ahmedabad to Newark via London. The flight AI 171 took off from Sardar Vallabhbhai Patel International Airport at 05:00 hrs. The flight is said to be receiving good response from the passengers as all bookings till September 16 are sold out. The first passenger to check in was handed the boarding pass by chief guest Bhupendrasinh Chudasama, Minister of Revenue, Education, Higher and Technical Education, Legislative and Parliamentary Affairs, Government of Gujarat.

The B787 flight to Newark will be the first commercial operation of the aircraft to the US from India. It is expected to meet a long standing need and demand of more than six lakh In-

dians in Ahmedabad and expatriates in Newark and neighbouring cities as well as of locals visiting the Indian sub-continent. The flight is expected to give a boost to tourism as well,

as Air India offers connections from Ahmedabad to Mumbai, Delhi and Chennai for onward travel to places of interest and tourism within the country.

AI-171 will operate three

days a week on Monday, Wednesday and Friday from Sardar Vallabhbhai Patel International Airport. It will take off from Ahmedabad at 05:00 hrs and reach London at 10:15 hrs,

depart from London at 12:30 hrs and arrive at Newark at 15:00 hrs. The return flight AI-172 will leave Newark at 22:30 hrs and reach London at 10:15 hrs next day, leave London at 12:30 hrs and land at Ahmedabad at 02:00 hrs.

Speaking on the occasion, Ashwani Lohani, CMD, Air India said, “Air India is happy to start this new flight. It is a dream fulfilled for the people of Ahmedabad on India’s 70th Independence day. This is the third international flight introduced

by Air India and we shall be launching flights to more international destinations soon.”

Chudasama added, “This flight was eagerly awaited by the people of Gujarat and has evoked an enthusiastic response.

Besides, this flight would also be instrumental in attracting people from all over the world to travel to Gujarat and vice-versa.”

Yatra targets Tier II & III India with a new app ETW Staff Mumbai YATRA.COM HAS launched a new mobile application, Yatra Mini, targeting budget travellers. The app features bus, train and budget hotel bookings. The key feature of the app is its space – 4.5 MB – which allows it to load in poor network areas. The app is built to cater even to lower-end Android phones.

The multi-lingual app is available in Hindi, English.

Regional languages such as Tamil, Bangla, Gujarati, Punjabi, Urdu will be added in order to reach out to various regions of the country.

Over the past few years, Tier II and III cities have shown higher growth of online travel bookings driven by the rising penetration of smartphones and increased access to the internet. A large part of these travellers are travelling by bus and train and choosing budget hotels for their stays on these trips. Yatra aims to target this segment through Yatra Mini.

As per a recent report by Internet and Mobile Association of India (IAMAI), India has 402 million internet users as of December 2015, thereby overtaking the US in total internet users. A large

India has 402 million internet users as of December 2015, thereby overtaking the US in total internet users part lot of this growth has come from rural India which

has witnessed a 99 per cent surge in mobile internet users and now has over 80 million users. However another facet of rural India growth story is the demography: 75 per cent of internet users from rural India are in the age group of 18-30 years and Yatra is looking to catch them early in their journey of online travel bookings with this platform.

Sharat Dhall, president, Yatra.com said, “Yatra is focused on the needs of the Indian traveller and in this case, we have identified a clear gap in the market with no one catering to a very large and rapidly growing

segment of mobile users, who access the internet using their entry level smartphones, and are seeking an app that enables them to make their bookings speedily and does not occupy much memory space. By offering this app in regional languages, we are also tapping into the non-English traveller who is looking to shift to the convenience of online booking. We also researched the needs of this traveller and based on the findings, limited the product offerings to bus, train and budget hotel bookings so that the app is sharply focused on the needs of this segment.”

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IN THE NEWS

IRCTC signs MoU with Manipur in tourism & hospitality space ETW Staff Mumbai INDIAN RAILWAY Catering and Tourism Corporation (IRCTC) and the Manipur government have signed an MoU, seeking to provide improved hospitality and tourism services to travellers through joint use of their capabilities and facilities. The MoU entails upon both the parties to identify areas of co-operation and draw up detailed plans for development of joint tourism products and opening and managing various catering and hospitality outlets, budget hotels and handicrafts shops at railway as well as non-railway locations.

The areas where the two signatories would leverage their joint strength also include involvement of self help groups (SHGs), setting up of water vending machines, use of Rail Neer (IRCTC’s packaged water) and development of lounges and greeting services for tourists. In addition, the signatories would strive to market each other’s products and services through both physical outlets and websites, thus improving the range of services to their own customers. The MoU was initialled by Dr A K Manocha, CMD, IRCTC and Nidhi Mani Tripathi, secretary, tourism, Government of Manipur.

Telangana Tourism woos tourists with new offerings Joy Roy Choudhury Kolkata TELANGANA HAS drawn up a slew of packages covering forts, palaces, wildlife, temples, eco-tourism, film tourism and medical tourism to attract tourists. Telangana has put stress on tourism promotion and over the last two years has focused on tourist infrastructure development. Speaking to Express TravelWorld, Dr Christina Z Chongthu, managing director, Telangana State Tourism Development Corporation (TSTDC) and commis-

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sioner, Department of Tourism, Government of Telangana highlighted the state's offerings. She said, "At present we are running 29 'Haritha' branded mid-sized budget hotels, which we have developed in different parts of the state for the benefit of the budget tourists. We are also running a plush hotel called The Plaza at Begumpet in the heart of Hyderabad.

The state looks to promote tourism by participating in travel and tourism fairs promotional campaigns. TSTDC has also introduced leisure

cruises and water sports boats at different lakes and rivers in the state to promote watertourism. Chongthu commented, "We have introduced a unique 'Hop on Hop Off' tour in air-conditioned buses, which takes tourists around Hyderabad. Recently we have introduced one high-end customer oriented 'Caravan' vehicle to introduce 'Caravan Tourism'.

Tourists can book the vehicle at INR 25 per km and go wherever they feel like. We plan to introduce more such vehicles following the response we get."

TSTDC is also also pro-

moting Hyderabad as a MICE destination and we has formed Hyderabad Convention Visitors Bureau (HCVB), to cater to conferencing needs of clients. "Be it a small conference of an intimate group, a mid-size meeting of industry professionals or a mega conference of 5000 delegates from around the world, HCVB is equipped to handle meetings or conventions of any size. Besides, we are also promoting the state as an ideal healthtourism destination, as we have two Joint Commission International (JCI) accredited

hospitals and several National Accreditation Board for Hospitals & Healthcare Providers (NABHHP) accredited hospitals in the state," stated Chongthu.

Additionally, The Buddha Vanam tourism project is coming up on 274 acres of land near Nagarjunasagar and once the development is completed, it is expected emerge as an important global site for Buddhist pilgrimage. A 27-feet statute of Lord Buddha, gifted by the Sri Lankan government, would be erected at the project site.

IN THE NEWS

Chandigarh Airport to go solar ETW Staff Mumbai RENEWABLE EVERGY company ReNew Power Ventures recently signed a power purchase agreement (PPA) with Chandigarh International Airport (CHIAL) for solar installations. The agreement duration for the project is 25 years for five MW installation at the airport. Once completed, the project will help CHIAL generate 8.4 million units of power annually and offset over 8,000 tonnes of carbon emissions annually. The power generated by the in-

stallation will be utilised for captive consumption of the airport and will reduce the cost of energy by 20 per cent.

CHIAL is a subsidiary of Airports Authority of India (AAI) and this was one of the first bids under Renewable Energy Service Company (RESCO) conducted by the AAI. ReNew Power will introduce a tracker facility for this project. The five MW PV plant will use a single axis tracker technology that will maximise the output from the plant.

Commenting on the association, Sumant Sinha, chair-

man and CEO, ReNew Power, said, “We are firm believers that institutions such as the AAI have to lead and show the way to individuals on reducing greenhouse gas emissions. We are therefore delighted to be selected as a partner in the Chandigarh International Airport’s attempts to reduce their carbon footprint. As their technology and innovation partners, ReNew will bring best-in-class expertise in project management and execution besides introducing the tracker technology to help CHIAL maximise its yield.”

Cabinet approves IndiaSouth Africa tourism MoU ETW Staff Mumbai THE UNION CABINET has given its ex-post facto approval for an MoU between India and South Africa for co-operation in the field of tourism. The MoU, signed last month, aims to expand bilateral co-operation in the tourism sector; promote exchange of information and data related to tourism; encourage co-operation between tourism stakeholders, including hotels and tour operators; establish exchange programmes for co-operation in human resource development; promote investments in tourism and hospitality sector; encourage visits of tour operators and tourists from both countries for promo-

tion of two way tourism; facilitate exchange of experiences in the areas of promotion, education, marketing, destination development and management; participate in travel fairs/exhibitions in each other’s country; and promote safe, honourable and sustainable tourism.

South Africa is an emerging tourism source markets for In-

dia. India had received around 51,922 tourists from South Africa in 2015. India has extended the electronic tourist visa (eTV) facility for South African nationals, which has elicited good response from travel trade of both. The MoU is considered to be instrumental in increasing arrival from South Africa.

Jharkhand promotes Shravani Mela to boost tourism ETW Staff Mumbai Jharkhand, where religious tourism is one of the mainstays, is promoting the annual ‘Shravani Mela’ held at Baidyanath Dham, Deoghar as a major tourism draw. The month-long event attracts more than 30 lakh tourists and devotees. This year, the state tourism department has taken several measures to ensure a hassle-free experience for the devotees and tourists attending the event.

Jharkhand Tourism has been promoting this annual fair to attract more tourists to the state. Shravani Mela is organised at the temple town of Deoghar in the Hindu month of Shravan. Deoghar is situated in the Santhal Parganas division of Jharkhand. The fair, which showcases the culture, traditions and heritage of the state, is attended by devotees and tourists, both domestic and international.

Speaking to Express TravelWorld, Dr Alok Prasad, general manager, Jharkhand Tourism Development Coproation (JTDC) said, “This year we have taken a number of initiatives and are trying our best to make Shravani Mela a big success. The state government has run a promotional campaign

prior to the event inviting people from all walks of life to visit Jharkhand and Baidyanath Dham at Deoghar and seek the blessings of Lord Shiva.”

The tourism department has set up 11 tourist information centres (TICs) across the state (seven in Deoghar and three in Ranchi) including one at Sultanganj in Bihar for the convenience of the devotees. The TICs will help tourists in hotel reservations, booking of vehicles, medical assistance and other related services. The entire town has been lit up

by LED lamps for the purpose and the security arrangement in and around the temple complex has been beefed up.

To promote the other tourist destinations of the state, the tourism department has tied up with local tour operators and private bus/taxi operators to offer packaged tours during the fair. “The buses are taking the tourists to some of the important tourist spots of the state like Tapovan, Shilpgram, Basukinath, Nandan Pahar, Trikut Parbhat, Maluti, and other places. The department has also made a short-film of 12 minutes. Till the first week of August, rough estimates reveal that almost 30 lakh devotees have visited the shrine,” added Prasad.

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cover story)

24 EXPRESS TRAVELWORLD September 2016

(

THE MAIN FOCUS

LEARNING BEYOND CLASSROOMS The new focus on experiential learning in India's booming education sector provides extensive business opportunities to big and small tour operators in the education tourism segment

BY SUDIPTA DEV

T

he education market in India in FY 2015-16, was worth about US$ 100 billion, which is expected to increase to US$ 116.4 billion in FY 201617. It is also important to highlight that in the next five years the country will have the largest tertiary-age population in the world, giving a fillip to the education sector. Developing simultaneously is the education tourism segment, which is expected to be one of the fastest growing travel sectors in India, offering untapped business potential to tour operators across the country. With experiential education becoming the buzzword, parents and educational institutions consider it a necessity to send children on these trips so that they can learn much more beyond the traditional classrooms. The fact that the demand for these tours are not limited to the Tier I city schools has further given impetus to the sector.

The tour packages are diversified and tailor-made for both

schools and institutions of higher/professional education.

Opportunity for travel trade The large number of IB, ICSE and CBSE schools that have mushroomed across the country have experiential learning as an inbuilt component in their curriculum. “The total number of students across these schools are in lakhs and provide an excellent opportunity for tour operators in the education space,” states Karan Anand - head, relationships, Cox & Kings.

"With India poised to become the world’s youngest nation by 2020, this changing young demographic group with growing aspirations seeks exposure to a global curriculum, and opportunities are increasingly being built into the curriculum of progressive Indian schools.

The endorsement from schools for educational travel, coupled with the absence of organised players/ professional tour operators in the space, has created a viable opportunity," says Abraham Alapatt - president & group head - Marketing, Service Quality, Financial Services & Innovation, Thomas Cook (India).

There are experts like Dr Srimathy Kesan, director, Space Kidz India, who believe that in a

span of three-five years, the most potential segment in the tourism industry is going to be educational tourism. “Schools, institutions and parents have understood the need for travel and the alternate pedagogical learning that will enhance a child's knowledge and will create a big impact on the child's memory,” says Dr Kesan.

Strategic focus Cox & Kings is the biggest operator in the segment, and Anand believes that one of the reasons why big players are preferred is due to their expertise. He shares, “The objective of our school trips is extending educational opportunities beyond the classroom. We organise visits to unfamiliar lands, science/ environmental tours, trips coupled with adventure activities or journeys that enhance the students’ understanding about different community, nature and history.”

Cox & Kings has a two-pronged strategy for education tourism domestic and international tours for school and college students and Indians travelling overseas for studies.

In 2011, Cox & Kings acquired Holidaybreak, which is the largest school group company in the world with over six

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cover story)

“We realise that India is a growing travel market for Florida and the Space Coast in particular” Eric Garvey Executive director, Florida’s Space Coast Office of Tourism

“The objective of our school trips is extending educational opportunities beyond the classroom” Karan Anand Head, relationships Cox & Kings

“India's young demographic group with growing aspirations seeks exposure to a global curriculum” Abraham Alapatt President & group head Marketing, Service Quality, Financial Services & Innovation,Thomas Cook (India)

26 EXPRESS TRAVELWORLD September 2016

decades of experience. While PGL is the market leader in the residential, outdoor education and adventure sector for UK schools, NST provides and operates educational travel tours to schools and colleges in the UK and Ireland. “Tours are offered worldwide, but principally to the UK and Western Europe and are on a subject-specific basis to complement learning activities and developed in line with existing curriculum needs,” mentions Anand. The other associated companies are - Travelplus, a German educational travel business, and TravelWorks, which offers working holidays and gap-year breaks.

“EST specialises in bespoke educational travel and subject specific conferences for 16 plus, higher and further education students. StudyLink is a leading provider of specialist study tours, student group travel and student conferences for universities and colleges,” informs Anand.

Thomas Cook (India) targeted the student sector by setting up a dedicated Travel Quest vertical comprising experienced professionals across the educational and travel domain.

Thomas Cook Travel Quest is India’s first national travel quiz for school students. In its season I (2014-15) it reached out to approximately five lakh students, 1100 schools and 16 cities; and the just concluded season II (2015-16) connected with seven lakh students, 1800 schools and covered 25 cities. “The latent demand has become even more evident – we have seen a 100 per cent growth from our Travel Quest Study Tours in the last two years and are confident of it further seeing a 25 per cent to 50 per cent upwards y-o-y in the next three-five years as the business matures,” affirms Alapatt. The company's Travel Quest study tours vertical has organised over 65 study tours with over 1700 students to countries like Singapore, Malaysia, France, Switzerland, Canada, Sri Lanka, US, Vietnam, Cambodia, Netherlands and China.

Domestic destinations include South India for architecture students with specialised

guides, Jaipur, Ranthambore, Kerala and other destinations within the country.

Customised itineraries Itineraries for the study tours are customised after taking feedback from the respective principals, teachers, parents and sociologists. “We have executed some of the most unique educational travel concepts in the past like excursion to rainforest in Agumbe (Karnataka), Odisha cultural tour combined with Sand Workshop by Sudarshan Pattnaik or trips to rural parts of Rajasthan coupled with handicraft/art workshops, etc,” states Anand, adding that among international trips organised included NASA Astronaut Training eXperience (ATX) Programme with a fun filled holiday in the USA for students in Maharashtra. The World War II history tours to Munich, Prague and Vienna, include visits to Dachau Concentration Camp; the memorial site Kehlsteinhaus; and Seegrotte an underground cave system used for production of fighter jets. Sports and adventure tours include skiing camps in Switzerland/ Austria; Michael Jordan Training Camp, USA and Real Madrid Soccer Camps in Spain.

Space Kidz India organises

unique tours to research centres like NASA, Euro Space Centre, Yuri Gagarin Space Centre - Moscow. “Along with the above stated research centres, we have been the first in the world to take children (13-14 years) on a pilot training. Apart from simulation, the children along with a co pilot fly a Cirrus 22, Diamond DA, etc,” informs Dr Kesan. A one day workshop for students is conducted at one of the leading universities. The children are also taken to orphanages or old age homes to expose them about the life of the have-nots in another country.

Shopping is also made educative, by teaching them about the exchange rates, cost differences, product varieties, quality, etc.

Theme based tours (science, culture, space) by Delhi based EduXpedition, are backed by research material which measures the learning from these trips through preprogramme and post-programme assessments. “To ensure holistic development of students, educational trips are led by student captains under the guidance of our tour director. Through Young Writer contest, students are rewarded for their creativity and talent,” informs Nisha Goel, head of programmes, EduXpedition. There

are signature trips like Japan Art & Culture Immersion Tour programme, Ancient China Heritage Tour programme, etc, which are for long duration.

“Currently educational trips to Japan and China are quite popular. Popular domestic destinations include Delhi, Agra, Jaipur, Khajuraho and Ranthambore. We also offer summer camping trips in Himachal and Uttaranchal,” says Goel. The off-the-shelf include regular educational trips like NASA Kennedy Space Centre Tour, Singapore Science Enrichment Tour Programme, Arabian Culture & Heritage Tour, and others.

Emerging trends Thomas Cook (India) has witnessed an increasing uptake in Global Field Study Trips, not just from schools but also colleges and professional institutes.

“While science tours for school students have seen an upward demand, we have witnessed a significant rise in sports tours, cultural and language immersion programmes that give the children a glimpse into the other world and help them inculcate global prospective. Recently, many architectural colleges and management colleges have also started travelling on customised itineraries including certifica-

( tion programmes, curriculum mapped tours with defined learning outcomes, etc,” states Alapatt. According to him analysis of consumer demand indicated that US (NASA) is the most in-demand destination for school students, Europe ranking a close second. The Far East and Middle East along with South India, Sri Lanka and the Golden Triangle have witnessed rising number of study tours in recent times.

An interesting new trend, observed by Goel is that while the science/space themed educational trips are still popular, some schools have started taking students on art, culture and language themed tours. Crosscultural global learning and school exchange programmes will be in demand.

It is also a myth that there is lack of opportunity for schools from Tier II / Tier III towns. “We have had children travelling with us to NASA from interior Tamil Nadu. In fact, these parents are more enthusiastic to send their children on such education travel as they feel that they have never had such opportunities and hence they need to grab it if provided,” points out Dr Kesan. She believes that the demands of the institutions and parents are always contradictory to that of a child. “The institutions wish to take children to the museums, more of sightseeing places, shopping, Indian meal, etc, whereas children prefer more of adventure activities, group interactions, meeting with professors, hands on activities, less shopping and tasting different cuisine,” she adds.

Last year, the first wine tour for the hospitality students of International Institute of Hotel Management (IIHM) was the only one-of-its-kind amongst hospitality institutes in Asia.

“The students were taken to France and Italy with certified specialist of wine, sommelier Keith Edgar and wine expert Kunal Kaul. The ten days wine tour saw students exploring the wine regions of Burgundy and Champagne in France and the renowned Italian wine producing region, Tuscany, where they

“In a span of three-five years, the most potential segment in the tourism industry is going to be educational tourism” Dr Srimathy Kesan Director, Space Kidz India

gained knowledge in wine making from the world known label of Principe Corsini,” states Dr Suborno Bose, chairman and chief mentor, IIHM. This September, his students will tour the wine regions of Spain and France to understand the uniqueness of each region. “I am also planning to arrange for an all expense paid Educational Single Malt and Whiskey Trail to Scotland next year with Ron Scott who has almost 35 years of experience in this field. This time there will be 10 students selected from all the IIHM campuses. I truly believe that a hands-on approach to learning inculcates more knowledge in the students,” asserts Dr Bose.

Diversified attractions While space tourism is the most sought after international tour among schools across India, when student groups visit Florida, they also get to explore the many diversified attractions of the destination. “We realise that India is a growing travel market for Florida and the Space Coast in particular. We have real experiences for students to learn and get excited about learning,” says Eric Garvey, executive director, Florida’s Space Coast Office of Tourism. In addition to Kennedy Space Centre Visitor Complex, student groups on Florida’s Space Coast visit Eastern Florida State College Planetarium &

Observatory that has a planetarium star-show theatre with hands-on activities for students, the Science Quest Exhibit Hall and evening viewing through the largest public telescope in Southeastern US. “Other attractions include Brevard Zoo in Melbourne with animals from Latin America, Africa, Australia and native Florida. Merritt Island National Wildlife Refuge is a 220-square- mile area with opportunities to see 300 different species of birds, alligators and manatees. The American Police Hall of Fame & Museum in Titusville preserves law enforcement history with early equipment and firearms, a crime scene to test your skills at figuring out who did what and over 10,000 artifacts from law enforcement,” informs Garvey, pointing out that the Dinosaur Store on Cocoa Beach is the only science and nature store of its kind in the world featuring authentic fossils, meteorites, dinosaur teeth and minerals.

The highlights of tours of the Kennedy Space Centre Visitor Complex are the Space Shuttle Atlantis Exhibit, Shuttle Launch Experience, lunch with an astronaut, Journey to Mars and the Apollo/Saturn V Centre. “Kennedy Space Centre Visitors Complex has many programmes designed to meet the education needs of the student group market in India. Camp KSC International is a three-day programme designed for students to experience, imagine and interact through space shuttle mission simulations, tours of Kennedy Space Centre and participating in everyday challenges faced by astronauts," says Andrea Farmer, senior communications manager, Kennedy Space Centre Visitor Complex, adding that students get to see the place where America’s space programme was born and continues to grow today. They tour behind the scenes, see real, flown spacecraft like Space Shuttle Atlantis, touch a moon rock and meet a veteran NASA astronaut.

THE MAIN FOCUS

“Educational trips are led by student captains under the guidance of our tour director” Nisha Goel Head of programmes, EduXpedition

“I truly believe that a hands on approach to learning inculcates more knowledge in the students” Dr Suborno Bose Chairman & chief mentor, IIHM

“Kennedy Space Centre Visitors Complex has many programmes designed to meet the education needs of the student market in India” Andrea Farmer Senior communications manager, Kennedy Space Centre

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DESTINATION OUTBOUND

Diversely Taiwan A country that takes great pride in its ancient heritage and vibrant modern culture, the diverse tourism offerings of Taiwan could be a great attraction for Indian families and the MICE sector. By SUDIPTA DEV

Y

et to find its place among the popular destinations frequented by India outbound, the Western Pacific island of Taiwan has many unique attractions ranging from a vibrant culture to natural beauty. It is in fact an Asian destination that could be of much interest to Indian travellers, in particular families, the MICE sector and honeymooners. Not many know that the official name of Taiwan is the Republic of China (ROC). There are six big cities in Taiwan and it has a population of 23.4 million. With an area of 36,000 sq km, it has one of the highest population densities in the world.

The varied topography of Taiwan and its natural beauty led the Portuguese to call it Formosa, which means 'beautiful island'. Among the many beautiful beaches that attract both local and international travellers is the White Sand Beach in Kenting Peninsula, which is popular for water sports and other activities.

The area has many high end resorts, beach hotels and B&B accommodation options for travellers of all categories, mostly coming from Hong Kong and Mainland China.

The destination is now focusing on the Middle East market also, and the Moroccan themed luxurious boutique property, Amanda Hotel, is an interesting stay option with excellent restaurants. The Kenting night market is a big draw for visitors who want to enjoy street food and do some bargain shopping.

For tourists the most pop-

28 EXPRESS TRAVELWORLD September 2016

and various marine organisms. At the Marine Mammal Gallery, it is a visual treat to see beautiful white beluga whales swimming in the water. There are many interactive exhibits and visitors can listen to ocean sounds, eco location, acoustic signature of dolphins, and also their different sounds (infants, courtship, flapping and when threatened). Among the largest displays in Waters of the World is the kelp forest (brought from the US), and provides extensive information about this particular ecosystem around the world. The show of the Jurassic ocean at the 3D theatre is both educative as well as informative, and is a particular favourite with school children.

Tale of two cities

ular event in Kenting is Spring Scream, the outdoor rock festival held in the month of April every year. The festival attracts performers from across Taiwan and overseas.

The Kenting National Park (in Hengchun Peninsula) has walking trails and nature resorts, and promotes eco tourism. The commonly sighted fauna comprises birds, reptiles and Formosan macaques.

The National Museum of Marine Biology and Aquarium near Kenting is one of the largest and interesting displays of marine life in this part of the world. It is a perfect place to spend a whole day, going through the many gal-

leries like the Coral Kingdom Pavilion, Waters of Taiwan, and Waters of the World. The Coral Kingdom has both hard and soft corals. The latter grow about a centimetre and the biggest alive coral is called

the Biological Castle. The Undersea Tunnel is vast and has three segments, sting rays and sharks being the popular exhibits. One of the highlights is the recreated Sunken Ship, with shoals of colourful fish

The vibrant city Kaohsiung is among the must-visit places in Taiwan. One of the iconic landmarks of Kaohsiung city is the towering Sky Tower Hotel, which is the tallest building in the country after Taipei 101. The property offers stunning views of the harbour with ships and boats dotting the horizon. The lobby of the hotel is on the 39th floor, while the View Deck (observation deck) is located on the 74th floor. With 592 rooms, it is a perfect MICE hotel, that would be of much interest to Indian corporates.

Of particular interest to Indian visitors would be the Fo Guang Shan Buddha Memorial Centre in Kaohsiung city. This is the headquarters of one of the four major Buddhist organisations in

DESTINATION OUTBOUND Taiwan. The highlight is the gigantic statue of Buddha and the fact that the centre houses one of Buddha's tooth relics (brought from India). The whole complex with its museum, the impressive architecture, along with the philosophy and the way of life that it advocates, is a truly global destination for visitors who want to explore beyond the routine touristy places.

A short distance from Kaohsiung city is Tainan, the historic capital of Taiwan.

Also, famous as the oldest city in the country, the architecture and environment is marked by a sense of history.

The heritage city is home to many temples. The most famous is undoubtedly the Taiwan Confucius Temple, also called the Scholarly Temple.

Established in 1665, it is legendary as the country's first institute of learning.

Getaway for families At Janfusun Fancyworld theme park, children and those young at heart can spend a fun-filled day enjoying the many attractions. The Sky Plaza has 27 world-class entertainment facilities including the longest roller in Asia.

Among the new displays is the museum of Taiwanese gods, where children through visually vibrant and interactive exhibits get to know about the dieties and their special powers. The Coffee & Tea Museum, Vicky the Viking Theme Park, Horrorwood Haunted Theater and Kiddy Land are the key zones. Along with amusement facilities, there are many shops and interesting F&B outlets.

Another perfect getaway for families is the Alishan National Scenic Area. The one and a half hours train ride on the Alishan Mountain Railway passes through scenic vistas, across beautiful valleys and mountains with ever changing vegetation. Visitors have to take the train from Peimen station, which was built in 1912. The train ride terminates at Fenchihu. The railway, which celebrated its 100th anniversary in 2012, was built during Japanese occupation of Taiwan.

There are two old areas in Fenchihu. The old street near the station is lined with souvenir shops and stores selling local sweets. The area is famous for growing wasabi, so a lot of eatables on sale in the market, like nuts, crackers, etc, are wasabi flavoured. Its other famous produce is tea.

The drive to tea plantations passes through tea gardens that reminds one of similar vistas in India. A visit to Cheng Le Farm is an educative experience on Taiwan's tea industry. It is also a good opportunity to do some tea shopping.

The Long Yum Leisure Farm is a unique stay option

in the region, with rooms facing the valleys and many activities. The farm is run by a local family who took great effort to cook Indian meals, including delectable vegetarian food. All visitors to the area take a trip at the break of dawn to watch sunrise at Crag Top. The drive from Alishan mountains to the Sun Moon Lake National Scenic Area passes through plantations growing banana, dragon fruit, guava, etc. The lake, which is one of the important tourist landmarks in Taiwan, has many high-end properties. It is a popular MICE and wedding destination. The nearby Wen Wu Temple is a huge complex with many temples.

For all visitors to Taiwan's capital, the must visit is Taipei 101, which is the country's most iconic symbol. The 101 storey tower was once the world's tallest building and offers spectacular views of the city from its observation deck. The CKS Memorial Hall and the Yehliu Geopark are the other tourism highlights of the city. The many shopping outlets and a vibrant restaurant scenario are the other key attractions for the India market.

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DESTINATION OUTBOUND

Themed to thrill Dubai Parks and Resorts is scheduled to open doors in October 2016. This mega theme park venture is pitched to redefine tourism inflow to the region with the potential to extend night stays in Dubai. By REEMA LOKESH

D

ubai has constantly revamped and revisited its tourism offerings and has kept the tourism tempo alive and ticking since over two decades. The mantra has always been to offer its clientele new product offerings to retain the existing business and also grow steadily with new inflow of tourists by adding new attractions. Latest on the radar is the Dubai Parks and Resorts, a destination theme park, scheduled to open in October 2016. Costing around AED 10.5 billion, the theme park is spread across 25 million sq ft located on Sheikh Zayed Road in Dubai opposite the Palm Jebel Ali. With 6.7 million ticketed visits projected for 2017, its first full year of operation, the park is being pitched as the Middle East’s largest integrated theme park resort. This mega venture is a result of a partnership agreement signed with local and international names including Lionsgate, DreamWorks Animation, Sony Pictures Studios, Wizcraft International, Picsolve International, Etisalat, and Dnata.

Approximately 15,000 workers on site and 41 contractors are collectively working to meet the deadlines set for the opening of the park.

Emiratisation and developing national talent is a fundamental pillar in the company's national agenda. Dubai Parks and Resorts aims to attract 1,000 UAE nationals, through its Emiratisation programme and strategies, to work in the theme park industry. Dubai Parks and Resorts offers nearly 4,000 job opportunities, 1,000 of which are devoted to nationals. This initiative, in line with the 2021 Dubai Plan and the national agenda for

30 EXPRESS TRAVELWORLD September 2016

be connected by Riverland Dubai – a retail, dining and entertainment walkway located in the heart of the destination.

Vinit Shah, chief destination management officer of Dubai Parks & Resorts, states, "This mega venture will bring in more tourism to the region and we hope that the short staying guests will soon find reasons to stay longer in Dubai."

the UAE in the next five years ,aims at preparing a new generation of specialised professionals in the field of theme park management and operations, which is one of the country’s fastest growing sectors. Dubai Parks and Resorts has sent 10 UAE graduates on a scholarship programme to study theme park management at the University of Central Florida in Orlando, in a bid to expose local talent to international best practices in this field, and import their expertise to Dubai and the region.

Destination components ●

An overview Dubai Parks and Resorts is set to be the region’s largest integrated theme park destination comprising three theme parks: motiongate Dubai, a movie inspired theme park showcasing some of Hollywood’s most beloved characters from DreamWorks Animation, Sony

Pictures Studios and Lionsgate; Bollywood Parks Dubai, the first theme park based on the sights

and sounds of Bollywood; as well as Legoland, along with a water park. The entire destination will

motiongate Dubai motiongate Dubai is the place for Hollywood-inspired fun and adventure in the Middle East, inviting guests of all ages to step into the world of some of cinema’s most beloved movies.

Uniting three film studios in one theme park – Sony Pictures Studios, DreamWorks Animation and Lionsgate – the aim is to let visitors go beyond the screen and immerse themselves in the

DESTINATION OUTBOUND magic of Hollywood. The place is being promoted as a year-round family holiday destination.

Spread across five zones, guests of all ages will be offered 27 key rides and attractions including roller coasters, multi-media dark rides, interactive play labs, media-based theatre shows, and a full programme of roaming entertainment and live dance performances. Inspired by 13 of Hollywood’s most beloved live action and animated films, visitors will be transported into the world of movies including Shrek, Kung Fu Panda, Hotel Transylvania, Ghostbusters, The Smurfs and The Hunger Games.

With nine family-friendly restaurants, 15 themed retail outlets and a multi-purpose theatre, seating 1,000 guests, as well as multiple kiosks offering light bites and merchandise throughout the park, visitors will have a full range of choices for dining, entertainment and relaxation beyond the rides and attractions.

As part of its full-service offering, motiongate Dubai is enhanced with smart technology, smart queuing, shaded walkways and offers full access for visitors with mobility impairments. ● Bollywood Parks Dubai Bollywood Parks Dubai, spread over 1.7 million sq ft, is a first of its kind theme park showcasing authentic Bollywood experience.

Bollywood Parks Dubai will recreate the Bollywood experience through themed attractions and rides spread across five zones: Bollywood Boulevard, Mumbai Chowk, Rustic Ravine, Royal Plaza and Bollywood Film Studios featuring Hall of Heroes.

Bollywood Parks Dubai’s flagship offering is the 850seater Rajmahal Theatre that will be home to a Broadwaystyle, Bollywood-themed musical. During the day, the park will have up to 30 live shows across seven stages: Rock On!!, Crossroads, Mumbai Express, Rangmanch, Stars on Steps, Cinema Circle and Rajmahal Theatre.

The park will also offer six themed restaurants that capture India’s mouth-watering culinary offerings and eight retail outlets stocking quintessential filmy fare. Speaking on the

Hotel, a Polynesian-themed resort catering to families, which will be managed by the Marriott Group.

The 504 key hotel is designed for family vacations and will be custom tailored to the needs of families. As an example of what to expect –custom tailored and themed family facilities like, adventure playgrounds, kids/teen and adult fun pools, child friendly and designed F&B outlets, family spas as well as spaces and facilities designed for adults to relax and enjoy.

In harmony attractions and 15,000 Lego model structures made from over 60 million Lego bricks.

Legoland Dubai will feature six themed lands, each unique in their experience, entertainment and educational offering, including: Lego city, Kingdoms, Imagination, Adventure, Miniland and Factory.

Legoland Dubai will be the first Legoland park in the Middle East, and the seventh worldwide, joining locations in Billund, Denmark, Windsor, England, Carlsbad, California, Günzburg, Germany, Winter Haven, Florida and Johor Bahru, Malaysia.

Bollywood experience, Nevil D’souza, head of sales, Dubai Parks and Resorts, says, "We are confident that the Indian audience will enjoy this unique experience. We are working with the right partners in trade to showcase this unique destination offering."

Thomas Jellum, general manager, Bollywood Parks Dubai, mentions, "Bollywood is

not restricted to India anymore.

It is a story and people all over are intrigued by its presentation.

We are excited to offer Bollywood to the world. Apart from India, we also have dances from Colombia for the live dance sequences." ● Legoland Dubai Legoland Dubai will feature over 40 interactive rides, shows and

● Legoland Water Park Legoland Water Park will be the only water park in the region designed specifically for kids aged 2-12 and their families, and the fourth in the world besides the existing parks in Carlsbad, California, Florida and Johor Malaysia.

The water park will feature more than 20 water slides and attractions, each offering a different and fun-soaked experience. Legoland Water Park will offer a full range of amenities, including, dining and retail outlets, changing rooms, cabanas, guest services, first aid and prayer rooms. ● Riverland Dubai Dubai Parks and Resorts will also include Riverland Dubai, which will offer 220,000 sq ft of dining and retail space for visitors to enjoy, Riverland is located at the heart of the destination, connecting the three theme parks, water park and Lapita

Dubai Parks and Resorts' mission to bring lush vegetation to its desert destination is underway with the acquisition of 15,860 trees, 6,100 palms and over 1.4 million shrubs and ground covers. Planting has already begun with an on-site nursery also established to house and nurture the remaining greenery. More than 376 different plant species have been sourced locally, as well as from Spain, Italy, Thailand, India and China.

Dubai Parks and Resorts also has an onsite water treatment plant which is expected to provide up to 30 per cent of the treated water needs of the resort once open. The plant means that waste water can be efficiently treated on-site and reused for landscaping; it is just one part of Dubai Parks and Resorts’ sustainability policy to ensure reduced water usage, and a part of its commitment to protecting the environment.

Work on a Dh250 million contract for constructing roads and bridges at the Dubai Parks and Resorts is well underway.

The bridges project aims primarily at constructing entry and exit points linking the Dubai Parks project with the Sheikh Zayed Road.

It comprises the construction of a three-lane bridge stretching 1,500 metres as a main entry on the Sheikh Zayed Road for vehicles coming from Dubai and heading to Dubai Parks, and the construction of a two-lane bridge stretching 1,000 metre as a main exit on the Sheikh Zayed Road from Dubai Parks in the direction of Abu Dhabi.

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TECH BYTES

'Hotel businesses are going through a fundamental shift in their channels of doing business' Alok Mittal, the former India head of venture capital firm Canaan Partners, now spearheads Indifi Technologies, a Gurgaon based platform for small businesses to gain greater access to debt financing. Recently, Indifi partnered with Travel Boutique Online (TBO) to provide working capital finance to travel agents who book tickets through the portal. Here, Mittal talks about how hotel companies can manage their working capital requirements using a judicious mix of channels

By Steena Joy

Cash gets trapped in working capital, restricting a company’s ability to grow. So instead of being able to invest in growth, companies have had to invest in working capital.

Your comments.

Working capital is an essential ingredient for growth. Most SME promoters invest their own equity to start a business, and that takes them to a basic stage of viability. Many of these promoters then find themselves strapped for incremental working capital to grow the business.

Platforms like Indifi serve to provide such working capital and assist in growth of SMEs. Do you agree with the mantra that good working capital levels come at the cost of EBITDA? That is not necessarily true.

Good working capital management should boost the EBITDA levels of the company. First, efficient use of working capital should power the growth of the company, thereby causing an absolute increase in the amount of profits the company can make.

Second, certainly at the operating profit level, the cost of working capital does not show up - in that sense EBITDA represents

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the pure operating performance of the business. The impact of working capital financing may be visible in the net profit numbers - however, appropriate use of working capital where the returns from the business far exceed the cost of working capital, should lead to an increase in net profits as well.

How can hotel companies achieve good working capital management?

Hotel businesses are going through a fundamental shift in their channels of doing business. Apart from the conven-

Given that most of the costs in a hotel are fixed costs, increase in occupancy rates can have a disproportionate increase in profitability

means that while customers pay in cash, there is possibility of getting credit from suppliers.

Hence working capital investments might not be the biggest challenge in businesses like restaurants. On the other hand, opportunities to expand the business brings in financing challenges for such businesses.

Platforms like Indifi support restaurants in enabling this growth.

Alok Mittal

tional sources of business from corporates and retail customers, some routed through agents, the avenues to generate business have multiplied. From increasing presence of online travel agencies, to the hotel's own proprietary channels like their website and mobile apps, the change in channel mix translates into change in working capital management. Hotel owners must respond to this change through a judicious selection of the mix and corresponding working capital demands. Further, as information asymmetry in the hotel business reduces on account of consumer reviews and other such

mechanisms, hotels must focus on upgrading their amenities, in order to stay competitive and increase their occupancy rates.

Given that most of the costs in a hotel are fixed costs, increase in occupancy rates can have a disproportionate increase in profitability.

Considering the recent growth in food retail startups, what is your advice to them for maintaining a good working capital balance?

Food retail businesses must largely be able to manage their working capital at a negative level in steady state. This

How can the government/banks/NBFIs help the hospitality and tourism sectors service their working capital requirements?

While there have been several schemes of the government to assist financing in small businesses, the transmission of those policies has been relatively limited. This is largely on account of the challenges in accessing and assessing small businesses from a credit standpoint. Platforms like Indifi are focused to building channels and data around small businesses - such infrastructure can help banks and NBFCs address the opportunity in MSME working capital financing.

SECURITY

Airlines to focus on cyber security SITA survey reveals 91 per cent of airlines to invest in cyber security programmes

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s the connected world of travel becomes a reality 91 per cent of airlines plan to invest in cyber security programmes over the next three years. This is according to the SITA Airline IT Trends 2016 Survey published recently. The level of commitment to cyber security reflects the consensus that a lot is being done in this area but there is always more to do. SITA, the travel technology provider to the air transport industry, carried out its survey among the world’s top 200 airlines, and discovered that cyber security at airlines is progressing. Three years ago less than half of airlines (47 per cent) said they were making advanced preparations to manage cyber risks today this has doubled to 91 per cent.

The focus on cyber security also reflects the move to the ‘Internet of Things’ (IoT) in which a vast number of physical objects will become connected to the internet.

This enables tracking, data collection, analysis and control, which necessitates more security. An overwhelming majority of airlines (68 per cent) are investing in IoT programmes in the next three years, up from 57 per cent this time last year. A key area of IoT investment is in connected aircraft which 46 per cent of airlines believe will give a better passenger expe-

The focus on cyber security also reflects the move to the ‘Internet of Things’ (IoT) in which a vast number of physical objects will become connected to the internet rience. Today 37 per cent of airlines operate connected aircraft and this will jump to two thirds by 2019. Currently ‘internet via passenger devices’ is the service offered by most (33 per cent). Over the next three years big increases in services are expected with more than half of airlines planning to provide destination services and duty-free shopping apps, while 70 per cent plan to pro-

vide multi-media file streaming on passenger devices.

Nigel Pickford, director market insight, SITA, said, “Airlines are investing in areas which will promote a connected world of travel for the benefit of passengers and the workforce. We see new priorities attracting more investment, with cyber security and electronic flight bag solutions coming to the fore in this year’s research. The initiatives to re-

alise the IoT include smart bag tagging to enable continuous tracking, which is planned by 61 per cent of airlines by 2019. Nearly half (47 per cent) of airlines are also planning IT programmes for single token travel for passenger identification.”

The overall sentiment among IT executives at the world’s airlines is positive. The majority expect an increase in their IT spend over the next

year, this is a big change from 2015 when only around one third had positive expectations.

Other trends of note are the move to more software development in-house and the shift to outsource IT operations. In future a growing proportion of airline IT budgets is likely to be spent on innovation rather than service continuity with innovation rising to 36 per cent of overall IT and telecommunications spend in 2016.

Providing passenger services via smartphones continues to be a key area of investment for airlines; 79 per cent are planning major investment over the next three years while a further 17 per cent are planning a pilot programme or R&D in this area.

Services to passengers on tablets will also see significant investment with 71 per cent of airlines planning major programmes for these devices (up from 63 per cent in 2015). Airlines are using social media activities and physical location to tailor personalised offers to passengers; in fact, three quarters plan to do this by 2019.

Despite the fact that airlines have baggage tracking as part of their IoT plans, one quarter have no specific IT investment plans for compliance with IATA’s Resolution 753.

However, 77 per cent see a major benefit in improving customer satisfaction from compliance to the Resolution.

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IN FOCUS

PROMOTING UNIVERSALACCESSIBILITY Nepal brings accessible tourism to World Tourism Day 2016

E

ver since its inception, World Tourism Day is celebrated on September 27 to foster awareness among the international community of the importance of tourism and its social, cultural, political, and economic value. As the official day set aside in the United Nations Calendar, the celebration seeks to highlight tourism’s potential to contribute to reaching the Sustainable Development Goals (SDGs), addressing some of the most pressing challenges society is faced with today.

Accessible tourism for all is about the creation of environments that can cater to the needs of all of us, whether travelling or staying at home due to a disability, even temporary, or to families with small children, or the ageing population, at some point in our lives, sooner or later, we all benefit from universal accessibility in tourism.

The United Nations World Tourism Organisation (UNWTO) strongly encourages nations to make all tourist facilities, products, and services accessible for everyone. This accessibility is crucial to attain sustainable tourist policies. The combined effort marks the celebration of World Tourism Day 2016 under the theme "Tourism for All - Promoting Universal Accessibility."

Washington DC-based International Development Institute in collaboration with the Soarway Foundation, Operation Namaste, and Four Season Travel and Tours in Kathmandu, Nepal, has put together an Explore Himalayas 2016 programme in September 2016. According to the World Health Organisa-

34 EXPRESS TRAVELWORLD September 2016

The United Nations World Tourism Organisation (UNWTO) strongly encourages nations to make all tourist facilities, products, and services accessible for everyone.

This accessibility is crucial to attain sustainable tourist policies tion (WHO), 15 per cent of the world’s population (one billion people) is estimated to live with some form of disability.

The inclusive tourism movement in Nepal is pleased that the “Wounded Heroes Trek of Hope to Nepal” programme is on the list of events

by UNWTO, celebrating

World Tourism Day. The trek is the only such project to be recognised in Nepal - and one of only three throughout South Asia. This gives muchneeded hope and a moral boost to all involved in turning accessible tourism into a reality in Nepal. The Wounded Heroes Trek of Hope to Nepal

hopes to provide international attention to the country to boost tourism, thereby positively moving the country forward economically.

The programme takes a team of 19 wounded heroes, which includes a team of medical professionals and a team of writers, as well as

journalists to Nepal with the hope of inspiring 500,000 people with disabilities in Nepal by creating awareness for social responsibility and making Nepal accessible for people with disabilities during the rebuilding of Nepal after the 2015 earthquake.

The programme will take this team to Kathmandu, Nagarkot, Pokhara, the Poonhill trek and Chitwan.

Scott DeLisi, former US ambassador to Nepal, who is now executive director of the Soarway Foundation, says, “It’s about inclusive tourism.

By making Nepal an accessible tourism location we can build an economy. We can help them build a future that they can face with confidence rather than fear.”

MOVEMENTS Gold Coast Tour Alliance Gold Coast Tour Alliance (GCTA) has recently appointed a full time in-market trade liaison representative, APARNA ANAND. Anand is Mumbai based, but will also be travelling across the country with the brand's partners.

She comes to GCTA, bringing over seven years of experience in marketing and public relations. She has serviced various international luxury and lifestyle brands spanning across India, the UK, and Middle East. With expertise in identifying new markets, marketing communications and PR, she will be leading the group's core sales and marketing initiatives for India.

Shangri-La International Management Shangri-La International Management announced the appointment of VIVEK BRAGANZA as the director of business development, India. In his new role, Braganza will be responsible for developing business opportunities from India to Shangri-La hotels across the world. His last assignment was as the director of sales and marketing, The Westin Pune Koregaon Park. Braganza has over 13 years of hospitality experience in sales and marketing, and revenue management. Prior to joining Shangri-La, he has

worked in property-based and regional roles with Starwood, Marriott and Taj.

Tourism Malaysia Tourism Malaysia has announced the appointment of SULAIMAN SUIP as the new director, North and East India

over 25 years of experience working for both regional and global travel companies. Prior to joining Travelport, he has held various senior level management positions such as CEO of Kuoni Japan, managing director for Gulliver’s Travel Agency Japan, and general manager of Toptour Corporation’s office in Los Angeles.

Kerzner International Holdings

Sulaiman Suip

operations. Under this role, Suip will spearhead Tourism Malaysia’s marketing and publicity efforts from the New Delhi office to continue focus on bringing innovative products and promoting unique experiences to the Indian travel community. Previously, Suip held similar positions in Thailand as deputy director at TM Japan office.

Travelport Japan OSAMU TOKAIRIN has joined Travelport Japan as managing director. A wellknown leader in the Japan travel industry, Tokairin has

Kerzner International Holdings (KIH), international developer and operator of destination resorts, ultra-luxury hotels and residences, has appointed JEAN-GABRIEL PÉRÈS as its new president and CEO. As the outgoing CEO of Mövenpick Hotels & Resorts, Pérès has overseen the daily operations of the 16,000 staff hotel management company for 17 years.

His role was instrumental in driving the global expansion of the company into Europe, Africa, the Middle East, and Asia.

United Airlines SCOTT KIRBY has been appointed as the president of United Airlines. In this newly created role, Kirby will assume responsibility for United Airlines' operations, marketing, sales, alliances, network planning and revenue management. Kirby will report to Oscar Munoz, United’s CEO. Kirby joins United from American Airlines, where he held the title of president since the merger of American and US Airways in 2013. He is a well-known industry veteran, with a three-decade airline career with senior leadership roles at America West and US Airways, where he was named president in 2006.

Motiongate, Dubai Motiongate Dubai, part of Dubai Parks and Resorts, has announced the appointment of JOHN HALLENBECK as the general manager, overseeing all aspects of the Hollywood-inspired theme park’s day-today operations. Originally from the US, Hallenbeck brings over 25 years of experience in theme park operations to his new role, having worked with Universal Studios theme parks worldwide.

He has served as senior vice president of attractions at Universal Studios Singapore and Marine Life Park, director of attractions operations at Universal Studios Florida and Islands of Adventure, and various operations and management roles with Islands of Adventure and Universal Studios Japan.

Hong Kong properties: Marco Polo Hongkong Hotel, Prince Hotel and Gateway Hotel. Salg has been in the hotel industry for more than 20 years, spanning eight countries and three different continents within that time. His most recent position was as the general manager of Marco Polo Shenzhen, where he achieved growth in financial performance, guest satisfaction and associate engagement year-on-year since

Marco Polo Hotels Vivek Braganza

Osamu Tokairin

Marco Polo Hotels has promoted THOMAS SALG to general manager of its three

Thomas Salg

joining in 2013. Salg himself also received the 2015 Best General Manager in China and Best Employer in China awards.

Silversea Cruises Silversea Cruises has appointed AMBER WILSON as the general manager for Asia Pacific. Based in Silversea’s Sydney office, Wilson will be responsible for the Asia Pacific markets, revenue and the direction of sales and marketing management with the Sydney and Singapore teams reporting directly to her. With over 17 years of experience in the travel and cruise industries and commercial background, Wilson has worked across a range of senior management roles in Australia and the UK. Wilson's previous cruise experience includes Star Cruises and Norwegian Cruise Line, where she rose from sales co-ordinator to MICE sales manager.

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E V E N T S

BEST EFFORTS Leena Karkera, resident manager, Madhya Pradesh State Tourism Development Corporation (MPSTDC) Mumbai, was recently recognised as Best Marketing Manager 2016 from MP Tourism

INDIA FOCUS The Department of Tourism (DoT), Philippines had conducted a series of road shows in India from August 8 to 11, 2016, covering Kolkata, Chennai, Bengaluru and Mumbai

TRADE OVER LUNCH SKAL International, Mumbai organised its monthly luncheon at Havana CafĂŠ & Bar, Gordon House and Hotel, where guest speaker Victor M R Vincent, founder of Chrisvinc Consulting, also gave an insight into GST

SPONSORING SKILLS L-R: H E Mubarak Saeed Al Shamsi, director general, Abu Dhabi Center for Technical and Vocational Education and Training (ACTVET) signing an agreement with Peter Baumgartner, CEO, Etihad Airways, announcing Etihad as official airline sponsor of WorldSkills Abu Dhabi 2017

DEVELOPING TRAVEL SOLUTIONS The winning teams of flydubai's first Air

SERVING PASSENGERS Aster DM Healthcare recently signed an agreement

Travel Hackathon along with the flydubai team and jury members in Hyderabad

with Bangalore International Airport (BIAL) as its healthcare partner to manage medical services facility at Kempegowda International Airport

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weekend

E V E N T S

TRI-COLOUR CELEBRATION To mark India’s 70th Independence Day, Lufthansa Passenger Airlines recently extended an Indian reception at Bengaluru’s Kempegowda International Airport

A DESTINATION EXPERIENCE Zambia Tourism Board, in association with Ethiopian Airlines, recently hosted a group of Indian tour operators on a familiarisation trip

EXCLUSIVELY MICE Thomas Cook India recently hosted an exclusive corporate event in collaboration with Sri Lanka Convention Bureau and SriLankan Airlines to harness the demand for MICE travel to Sri Lanka

WELCOMING TRADE PARTNERS Lalith De Silva, regional manager, Indian subcontinent, SriLankan Airlines (fourth from left), appreciating the TAAI committee at its recent visit to Colombo, for TAAI Northern Region annual conference

EXPLORING TOURISM OPPORTUNITIES Swati Kale, general manager, Maharashtra Tourism Development Corporation (MTDC) at the Maharashtra Tourism Roadshow, at India International Travel Mart (IITM) in Chennai

DUBAI EXPLORATION Actor Emraan Hashmi and Karan Anand, head, relationships, Cox & Kings unveiling the travel guidebook ‘Dubai an experience’ at Crosswords, in Mumbai recently

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REGD.WITH RNI NO. MAHENG/2005/15993,POSTAL REGD. NO. MCS/163/2016 – 18,PUBLISHED ON 11TH EVERY MONTH, POSTED ON 12TH,13TH,14TH OF EVERY MONTH, POSTED AT MUMBAI PATRIKA CHANNEL SORTING OFFICE,MUMBAI – 400001.