June edition - Independent Retailer

ISSUE 4 | JUNE 2018

YOUR INDUSTRY NEWS PROVIDED BY MGA INDEPENDENT RETAILERS

INNOVATION DELIGHTS CUSTOMERS National Support Office

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1800 888 479

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OUR MISSION The mission of MGA Independent Retailers is to deliver the best possible industry specific business support services to independent grocery, liquor, hardware and associate store members.

MGA NATIONAL

SUPPORT OFFICE Suite 5, 1 Milton Parade, Malvern, Victoria, 3144 P: 03 9824 4111 • F: 03 9824 4022 admin@mga.asn.au www.mga.asn.au Freecall: 1800 888 479

RETAILER DIRECTORS Rodney Allen (President): Victoria Graeme Gough: New South Wales Michael Daly: Victoria Gino Divitini: Western Australia Grant Hinchcliffe: Tasmania Carmel Goldsmith: New South Wales Chris dos Santos: South Australia Debbie Smith (Vice President): Queensland

MGA CHIEF EXECUTIVE OFFICER Jos de Bruin 03 9824 4111 E: jos.debruin@mga.asn.au

CORPORATE PARTNERSHIP AND MEDIA SALES Steve Sellars 0407 399 240 E: steve.sellars@mga.asn.au

EDITORIAL AND PRODUCTION

E: courtenay.hirst@mga.asn.au

FOLLOW US ONLINE: www.facebook.com/ MGAIndependentRetailers www.linkedin.com/company/ mga-independent-retailers www.twitter.com/ MasterGrocers Cover: Foodland Brighton (story on page 8)

CONTENTS 5 CEO welcome

INDUSTRY NEWS 6 Tasmanian Independent Retailer Conference and Study Tour – Adelaide, South Australia

7 Tasmania acquires inspiration in Adelaide 8 Foodland Brighton 10 Foodland Mount Barker 12 Romeos Foodland McLaren Vale 13 Fair Work Commission wage increase unsustainable 14 NAB Federal Budget Breakfast 2018 15 Federal Budget – 2018 / 2019 15 Warning about threat-based impersonation scams 16 Does your business use social media?

17 Least-cost routing of debit card transactions 18 Sisters Supa IGA supermarket in Joondalup set to close 19 How secure are you? Here’s 6 tips to make your POS safe 20 Drakes Family Supermarkets Queensland rebranded 21 Drakes Supermarkets embraces Queensland plastic bag ban 22 Payroll tax in Australia 23 Leave tax cuts alone, Hinch tells Shorten 23 Payroll tax cut for businesses in regional VIC – a big win!

25 Better food for a better World

LEGAL AND HR 28 Your obligations under the Chain of Responsibility laws 29 The new ATO Single Touch Payroll System 31 Mental health in the workplace 31 Dismissal by phone or email – is it allowed?

LIQUOR NEWS 33 NT Government accepts Riley Report recommendations 34 New drink and drug driving penalties in VIC 34 Resources now available in Chinese and Vietnamese 35 The UK’s most frequent drinkers 35 NSW Annual liquor licence fees were due 29 May 36 Seppelt debuts Luxury Collection release 37 You won’t miss a moment if you DrinkWise 37 New design RSA competency cards in NSW 39 Cellarbrations & Ruggy’s Wine and Food – Brighton

TRAINING 41 What is a food handler, and have they been trained?

41 Be allergy aware www.mga.asn.au

MGA CORPORATE PARTNERS DIAMOND

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WAREHOUSE AND BRAND PARTNERS

tasmanian independent retailers

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CEO REPORT

CEO WELCOME MGA members around Australia, whether in capital cities or country regional areas, are working harder than ever before to maintain sales and profits. Whether members are small, medium or large sized supermarkets and / or liquor stores, they are not immune from the current business and commercial challenges that face them on a day to day basis. Despite this, there are many members investing in their businesses by refurbishing and introducing new creative food and shopping concepts that shoppers absolutely want as opposed to shopping in “vanilla”, “same same” no personality chains stores. Consumers love to be stimulated with new equipment and store ambience innovation, attractive store layouts, the warmth of local people serving them and the stocking of local fresh products. Members have the opportunity, at no cost, to do something the chain stores cannot do for their customers and that is to communicate and make customers feel welcome, to spoil them with service and thank customers for their business.

They want their local supermarket to be the hub of their community – because it is. Members are also committing to growing their people through training which not only enhances customer service and store efficiencies but succession planning also.

MGA encourages members to focus on what they can control within their store and in their communities whilst trusting MGA to handle all of the “uncontrollables”. MGA understands that the priority ingredients to foster business growth is a strong sense of confidence and certainty to invest and to innovate. To achieve this, local, state and federal governments must be consistent when presiding over regulations and laws. We need a strong level of economic predictability in the market place to drive investment and to have the confidence to be investment agile and innovation inspired.

The MGA team and the MGA Board is committed to assisting

each and every member, no matter how large or small, at state and federal government levels. Our aim is to eliminate, or at least reduce red tape and cost burdens by being a part of any regulatory or law changes.

Everyday costs to run a business that have been escalating uncontrollably year on year include; electricity, wages, land tax, council rates, merchant fees and waste costs. MGA is working behind the scenes to make law makers aware of these debilitating costs to do business.

Despite the many economic and competitive challenges, family owned supermarkets and liquor stores around the country continue to be resilient and continue to put incredible energy and hard work into their businesses. Their will to succeed is unwavering and this is what MGA tells state and federal members of parliament – these are the people, (MGA members) that governments must support to continue providing a heart and soul for their communities, to be the hubs of local shopping centres and to provide much needed employment and support for local producers and local businesses.

MGA was privileged to attend and present to Tasmanian independent supermarket owners at their conference and study tour held in Adelaide in late May. Tassie store owners had the opportunity to visit many outstanding large format independent supermarkets. Congratulations to the South Australian families who continue to reinvest back into their businesses to tantalise their customers and stay ahead of the very intense competition in SA. Until next time – good selling.

Jos de Bruin CEO MGA Independent Retailers

Dissappointly and despite MGA having recommended no more than a 1.1% wage increase in its submission to the Annual Wage Review, the Fair Work Commission has increased the minimum wage by 3.5%, effective from the first pay period in July 2018.

For more on the Annual Wage Review – visit page 13.

www.mga.asn.au

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INDUSTRY NEWS TASMANIA / SOUTH AUSTRALIA

Tasmanian Independent Retailer Conference and Study Tour – Adelaide, South Australia It’s always a privilege for MGA to participate in conferences and events with its members. The recent Tasmanian Independent Retailer (TIR) Conference and Study Tour held in Adelaide in late May was no exception.

Outstanding and motivating conference presentations, rich networking opportunities, coupled with deeply insightful study tours of some very fine South Australian supermarkets, culminated in a very successful TIR event.

Tasmanian store owners had the opportunity to visit many outstanding large format independent supermarkets around Adelaide and engage with the store owners. They gained valuable learnings to take back to their stores in Tasmania.

Nick Nikitaris, John Paul Drake, Kemeul Wood and TIR CEO Grant Hinchcliffe

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Hearty congratulations must go to the South Australian families who continue to reinvest back into their businesses to tantalise their customers and stay ahead of the very intense competition in SA.

The store visits were seamlessly organised and included four new and cutting-edge flagship medium to large format family supermarkets.

These supermarkets included; • Foodland Brighton and Cellarbrations Liquor store Brighton owned by Tim Rugless and family • The Romeo family’s Foodland store in McLaren Vale • Foodland Mount Barker owned by Graeme Rugless and family • And the latest Drakes store in Adelaide at Wayville All stores are outstanding examples of “cutting edge” retailing innovation and creativity.

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INDUSTRY NEWS TASMANIA / SOUTH AUSTRALIA

Tasmania acquires inspiration in Adelaide Building for the future is the foundation of every successful business and for more than 100 delegates, the 2018 Tasmanian State IGA Conference enabled a new way to realise their vision. Hosted by Tasmanian Independent Retailers (TIR), the co-op representing the state’s independent retailers, the 2018 conference ventured off the island for the first time to Adelaide.

Conference sessions included presentations from the TIR co-op including CEO Grant Hinchcliffe with additional commentary from Craig Smith, Travis Allen and Gary Sutherland plus CEO of Foodland Con Sciacca, Assistant GM of Drakes Supermarkets John Paul Drake, MGA CEO Jos de Bruin and Chairman of Coopers Brewery Glenn Cooper. Their stories of challenges, failure and success provided inspiration and ideas that are applicable to any business.

In an ever-changing world, it’s not always enough to just keep up with change, it’s often necessary to anticipate change.

By leveraging the support of industry organisations such as Tasmanias TIR co-op and MGA, it is possible to identify new ways to reduce business costs, improve compliance and maximise profits. The tour of just four of SA’s standout independent supermarkets, including the new Drakes Wayville, gave the Tasmanian’s plenty of ideas to consider adapting for their local market.

IGA X-press Store of the Year: Marco Nikitaras & Omiros Polikretis – Hill Street Grocers, Michael Baxter – Chairman, Grant Hinchcliffe CEO, Craig Smith GM Retail Operations and Business Development

IGA Everyday Store of the Year: Trudi Beveridge & Steve Longmore – Hill Street Grocers, Michael Baxter, Grant Hinchcliffe and Craig Smith

The delegation was also introduced to some of Adelaide’s stand out venues beginning with a cocktail function at the awesome State Library Mortlock Chamber to welcome them to the state.

The Adelaide Hills based Bird In Hand winery proved that the Barossa Valley isn’t the only quality wine region in SA with delicious food to match. And the National Wine Centre provided the perfect location to close the conference with Tasmanian Awards of Excellence presentations.

Congratulations to all Tasmanian nominated stores in each department and Store of the Year category. The quality in Tasmania continues to improve and shine and there is no doubt that the judges from Metcash would have found difficulty in separating the winners.

SUPA IGA Store of the Year: Steve Longmore & Lisa Woods – Hill Street Grocers, Michael Baxter, Grant Hinchcliffe and Craig Smith

“If you always do what you’ve always done, you will always get what you’ve always got” is meaningful in the current, highlycompetitive retail environment, where retailers can build both their operations and infrastructures for the future to ensure benefits for themselves and the local communities they serve.

2018 Tasmanian IGA State Store of the Year • IGA X-Press West Hobart (Hill Street Grocer) • IGA Devonport (Hill Street Grocer) • Supa IGA Longford (Hill Street Grocer)

Sam Richardson Perpetual Award: Special guest Roger Drake, David Baxter Prospect, Michael Baxter, Grant Hinchcliffe and Craig Smith

www.mga.asn.au

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INDUSTRY NEWS SOUTH AUSTRALIA

Foodland Brighton Tim Rugless and family, together with their dedicated 180 staff, have done an outstanding job with their latest refurbishment of their Foodland store in Brighton. Tim Rugless is not unaccustomed to continually improving his store, as he had the opportunity early in 2017 to further expand his store from 1200 to 2000 square metres. The refurbished store officially opened on 13 December 2017 and is outstanding in every respect. The warm and friendly shopping ambience replicates that of a busy market place. The low and lightcoloured ceilings, timber look flooring, elegant lighting together with timber gondola ends and customer service areas make it a pleasure to be in the store.

Stocking over 30,000 fresh and grocery products, many of them locally sourced, this store has something for everyone.

Fresh is the overall feel and theme of the store. The entire fresh area is open with cutting edge low profile energy efficient fridges and attractive shelving enhancing the various fresh meat, fresh seafood, fresh produce, organic produce, extensive delicatessen, over 300

varieties of cheese, bakery and gourmet departments. 50% of the floor space is dedicated to fresh food driving an enviable 50% mix in fresh sales.

Further visual ambience is created with the presence of 13 LED television screens showing food ingredients, recipes

and instore specials. This store boasts the biggest cheese selection in South Australia which is mostly presented from a large central oval shaped delicatessen in the middle of the fresh area. The deli comprises a huge range of small goods, ready to eat meals, olives and a myriad of fresh gourmet foods. The instore bakery has a huge selection of in house baked and manufacturers’ bread products, as well as cakes. Health nuts need not search any further as this store has a huge range of vegan, and gluten free products.

All the latest refrigeration in this store is ultra-efficient and presents foods immaculately. There are 50 doors of frozen products, 24 large fridge doors dedicated to chilled yoghurts, pasta and meals, as well as 26 large fridge doors of fresh meat and chicken. 6 large fridge doors dedicated to juices and probiotic drinks whilst there are 80 metres of low fridges for dips, more cheeses in all different forms and shapes, butter and margarine, small goods, bacon, prepared meals and a large range of eggs.

Well done to the Rugless family and staff at Foodland Brighton.

June 2018 – Edition 4

INDUSTRY NEWS

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www.mga.asn.au

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INDUSTRY NEWS

SOUTH AUSTRALIA

Foodland Mount Barker Renowned South Australia retailer Graeme Rugless and family opened a new state of the art supermarket in the Adelaide Hills township of Mount Barker in November 2017. Employing over 80 staff and stocking approximately 20,000 products, this superbly presented 2600 square metre supermarket is the envy of the region and has set retail shopping standards at a new level of excellence. Spacious 3 metre aisles, efficient and well positioned LED lighting, soft look concrete flooring, state of the art low profile “covered in” fridges and freezers, timber gondola ends and customer service areas enhance the ambience and customer

Store owner Graeme Rugless and Nick Nikitaris from Hill Street Grocers Tasmania

June 2018 – Edition 4

shopping experience in the store. This store has positioned itself as “Hills Fresh” emulating the Mount Barker area and its rich source of fresh foods and local suppliers of produce and other locally made products. 35% of the space in store is dedicated to fresh food including fresh produce, organic foods, bakery, delicatessen, fresh meat, chicken and seafood and fresh ready to go meals. This section delivers 40% of the store’s total sales.

The fresh area is superb with the latest refrigeration cabinets, Mediterranean style delicatessen, large displays of cheeses, small goods, and gourmet foods.

INDUSTRY NEWS

The fresh fruit and vegetables section is extensive and inviting with the quality of all produce second to none – that’s what this store is famous for in the region! There are 20 large fridge doors of meat, 12 doors of milk and a very large presence of cheese cabinets.

The bakery section is large with a wide range of bread and bakery products choices.

The Rugless family have concentrated on providing locals with one of the biggest health product sections in SA and includes a massive range of vegan and gluten free products.

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Customers are constantly stimulated by innovation in this store.

There is a large quantity of low profile coffin freezers and fridges from which customers can easily choose and access their frozen and chilled products. In addition, there are 58 fridge doors of chilled products – anything from butter, dips and cheeses to prepared meals, juices and drinks. There are 34 doors for a very large range of frozen products with 3 doors dedicated to ice.

This is a superb supermarket that has enhanced the Mount Barker township and surrounds. Congratulation Graeme Rugless and family.

www.mga.asn.au

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INDUSTRY NEWS

SOUTH AUSTRALIA

Romeos Foodland McLaren Vale Three years ago, the well known Romeo family created an 1800 square metre cutting edge supermarket (formerly an old Target store) in the famous McLaren Vale wine region, which incorporated the very first cheese room and sushi bar ever built in a supermarket in Australia.

With a Coles store a mere 100 metres around the corner Romeos have made fresh the hallmark of this store. In fact, most fresh food is sourced from local farmers within the McLaren Vale region – so it’s picked in the morning and on the shelves for sale in the afternoon.

This is a distinct point of difference the chains cannot replicate. The fresh area represents 30% of the floor space contributing 40% of the total store sales

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mix. Employing over 80 staff, this store stocks over 18,000 products, many of them locally sourced.

62 large, LED lit fridge doors stock a large range of milk and dairy products, juices, yoghurts, dips, small goods, cheeses and gourmet products. There are 44 large freezer doors of frozen products.

With sales growing every year, locals love shopping in a local family owned business, not to mention the shopping experience.

The delicatessen contains a superb range of small goods, prepared meals, olives, cheeses, home made dips and gourmet foods.

There are seven timber gondola ends at the front and rear of the store for specials and general merchandise displays. LED lighting, efficient refrigeration, original polished concrete floors. This store is known for supporting local growers and producers whilst also supporting the many community organisations in the McLaren Vale community.

The Romeo family is no stranger to refurbishing and building new stores that contain modern and innovative retailing ideas. This store won the IGA National and then International Store of the Year.

Congratulations to the Romeo family and the staff at the Romeos Foodland McLaren Vale.

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INDUSTRY NEWS

Fair Work Commission wage increase unsustainable The decision by the Fair Work Commission (FWC) to increase the award rates by 3.5% will, according to Jos de Bruin CEO of MGA Independent Retailers, be a serious setback to the sustainability of thousands of family enterprises and private businesses in the retail industry.

“Higher wages mean that less people will be employed in the retail industry. Retailers will look to putting staff off rather than increasing job opportunities. Many retailers are losing confidence in their ability to battle on and some will just close their doors.”

The Fair Work Commission believes that the Australian economy is strong, employment growth is healthy, wage growth and inflation are low, and these combined circumstances justify an increase of 3.5% to all industry awards.

“MGA was hopeful that the increase would be lower after the 3.3% they had to cope with last year. An increase of this size will make life harder for family run enterprises to survive at a time when profits are low, and margins are slimmer than ever.”

MGA lodged a detailed submission to the FWC recommending no more than a 1.1% increase in wages – any increase beyond that would be a significant challenge for members to absorb in their businesses.

Mr. de Bruin concluded “that there have been instances of store closures in the past year due to the cost of doing business. Now employers are going to face paying higher wages in the coming year and they will simply not be able to make these payments and remain in business.”

Mr. Jos de Bruin said, “This increase comes at a time when competition continues to impact on the ability of small businesses to survive and the cost of doing business continues to escalate. Now it’s going to cost more to employ staff, so where is the incentive to provide more jobs?”

MGA will prepare new wage tables for members. Please note that the wage tables will not be available until the Fair Work Ombudsman determines how the increase will affect the various classifications.

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INDUSTRY NEWS

VICTORIA

NAB Federal Budget Breakfast 2018 MGA was represented at the NAB Federal Budget Breakfast as Alan Oster, NAB’s Group Chief Economist addressed the audience of over 1200 people at the Palladium Room at Crown Casino, Melbourne.

Alan spoke of Australia’s large deficit, and that budget repair would be difficult regardless of who is in government.

The main spending in the budget is $24.5 billion dollars which goes towards infrastructure, albeit over the next 10 years.

There is a commitment from the Liberal party not to tax above 23.9% of total gross domestic product (GDP).

Tax reform is required, but it is complex and time consuming – governments don’t really have an appetite for it as it is not a politically popular topic.

The government, RBA and NAB all had projections of where they thought Australia would be in the future and all were fairly similar... Australian business is in good shape and it is the general economy that is driving growth.

looking for a job. It was also felt that consumers are struggling with the cost of living and the increase in the tax bracket is a long way off.

Tom Elliott, a guest speaker from 3AW, summarised the budget by the ’78 Hot Chocolate song “Everyone’s a Winner.”

He felt there is something in the budget for everyone, like a typical ‘election budget.’

The budget indicated that spending by government won’t be cut, which means it’s unlikely Australia’s current debt will ever be repaid.

Another point highlighted by Tom was that as long as there is such a large gap between business tax and the top rate of personal income tax, there is an incentive for individuals to evade paying tax.

From surveys done, it was felt that if there were tax cuts for business, then businesses would invest, but not necessarily in employment.

He also felt it a bit rich that Labor criticised a wafer thin surplus, as their track record was not good in this area.

Real unemployment is estimated at approximately 14% when accounting for part time jobs and those that have given up

Tom went on to summarise the budget as being “a big show about nothing” but will it run for 10 seasons?

June 2018 – Edition 4

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INDUSTRY NEWS NATIONAL

Federal Budget – 2018 / 2019 On Tuesday 8 May, Treasurer Scott Morrison, delivered his third Federal Budget to the Australian people. The media has described the budget as a preelection budget as containing a benefit for everyone.

Family enterprises and privately-owned businesses continue to be highly regarded by the government. There are no additional cost burdens or further red tape matters in this budget.

A summary of the 2018 / 2019 budget is as follows; Proposed tax cuts for low and middleincome earners • Who thinks giving Australians earning less than $90k a year a tax cut is a bad idea?

• Pretty much everyone wants to see Australians with more cash in their pockets to spend and for retailers, this translates to items like groceries, clothing or personal accessories.

The instant asset tax write off extended for another year • Whilst this initiative is not applicable to a number of MGA members whose sales turnover exceeds $10m, for those members who do qualify for the instant asset tax write off, it is very welcome.

• The instant asset tax write off allows MGA members with a turnover of $10m or less, to claim an immediate tax deduction for asset purchases of up to $20,000 (introduced in 2015).

This allows members to buy essential new equipment more easily and cost-effectively.

A limit of $10,000 will be introduced for cash payments • Made to businesses for goods and services from 1 July 2019.

Employers who do not keep up with their PAYG obligations...

• Will not be able to claim a tax deduction for payments to employees (such as wages). $24.5 billion worth of infrastructure commitments (not as exciting as tax cuts and write-offs) • Talking about roads and infrastructure is about as interesting as watching paint dry, but with the nation’s population growing and our cities becoming more congested, it’s not just about the economic stimulus.

• This kind of fiscal spending on infrastructure creates substantial employment and drives more disposable income into the Australian economy. Investing in infrastructure is also crucial for retailers who are at the mercy of the nation’s transport infrastructure when it comes to receiving goods from suppliers and sending goods to consumers.

• Time, efficiency and affordability of freight is our lifeblood and is vital in keeping costs of groceries, fresh foods, packaged liquor and other goods to a minimum.

Warning about threat-based impersonation scams If you received a call out of the blue from the tax office saying you had a tax debt that you had to pay immediately or be arrested, what would you think?

If Telstra called you and said there were internet problems in your area and they needed remote access to your computer in order to help you otherwise they would disconnect your service, what would you do?

These calls are examples of threatbased impersonation scams about which the ACCC’s Scamwatch received almost 33,000 reports in 2017.

In these scams, scammers pretend to be from a government agency or well-known, trusted business and they use threats to pressure or scare you into giving them money or your personal information. They may threaten you with fines, disconnecting your internet, arrest, court action or even deportation.

Many people have believed these threats. According to Scamwatch, over $4.7 million was reported lost and more than 2800 people gave their personal information to these scammers in 2017.

If you’re contacted unexpectedly and threatened by someone that says they’re from a government agency or trusted business, always consider the possibility that it may be a scam – then stop and check if it’s for real.

For more information visit www. scamwatch.gov.au/scamsweek2018

Treasurer Scott Morrison, Peter Costello and ABC‘s Alan Kohler

Treasurer Scott Morrison

www.mga.asn.au

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INDUSTRY NEWS

NATIONAL

Does your business use social media?

As MGA members will know, social media has become a useful tool within your businesses to effectively connect with customers and to promote your businesses within the community. Members need to be very aware that there are also some potential traps you can fall into when promoting online.

misleading claim they saw on your social media page.

Here’s some tips from the ACCC Small Business Unit on how to manage your social media content and ensure you don’t fall foul of the law.

Don’t allow others to make misleading claims in comments You can also be held responsible for posts or public comments made by others on your social media pages. Make sure you regularly monitor your social media pages and remove any false or misleading comments, and it’s also a good idea to establish ‘house rules’ for users when they make posts or comments.

Don’t make misleading claims Consumer protection laws apply to social media in the same way as any other marketing or sales channel. So don’t make claims about your product or service that may be false or misleading. You should offer a refund to any customer who purchased your product or service based on a false or

Responding to false, misleading or deceptive comments You can respond to comments instead of removing them, but it’s possible that your response may not be enough to change the false impression made by the original comments. If in doubt, it may be safer to simply remove the comments.

June 2018 – Edition 4

Beware of scams Be careful when connecting with people you don’t know. Review your privacy and security settings so that you know exactly what information is publicly available, as scammers often use this to target you. If you have been scammed, take steps to secure your account and report it to the social media platform.

Visit the ACCC website for more information on using social media for your business. You can find out more about how to protect yourself from scams at www.scamwatch.gov.au and in the ACCC business scams fact sheet.

INDUSTRY NEWS

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NATIONAL

Least-cost routing of debit card transactions MGA members have long been complaining about the dramatic escalation of merchant fee costs associated with the increase in customers use of “tap and go” credit / debit card transactions.

As some members have stated, “it’s a phenomenon – just like a run-away train” that has substantially increased our costs in doing business. In some cases merchant fees have increased 5 fold in the last 4 years.

For most, if not all MGA members, merchant fees are not a recoverable cost that we can impose on our customers. The hotel, rental car and airline industries do apply a credit card surcharge to their customers but in the independent grocery and liquor sector this cannot be done as customers will demonstrably protest by shopping with our larger dominant competitors.

So, what is there to do? The RBA advises that merchants that want to switch on least-cost routing can make enquiries with their banks to request “least-cost routing” facilities. Other options may be available for merchants that own their own terminals, or rent them from a third party. The RBA has noted that some banks and payment providers are making the functionality available earlier than others. MGA members that would like LCR earlier than their bank is able to provide it may consider shopping around until you find a bank or payment provider able to provide least cost routing into your stores.

Least-cost routing (LCR) is an initiative aimed at promoting competition in the debit card market, and helping to reduce payment costs in the economy. Debit cards are cards issued by banks, credit unions or building societies that allow individuals to make purchases (or ATM withdrawals) from their cheque or savings account.

What is least-cost routing?

When a customer makes a contactless (‘tap-and-go’) payment with their dual-network debit card, the business owner may

choose to send the transaction via the debit network that costs them the least to accept. This is least-cost routing (also known as merchant routing). If the business owner chooses not to route, the transaction will be sent via the default network which is programmed on the card, typically the Debit Mastercard or Visa Debit network.

If a business owner uses least-cost routing, it should not affect which deposit account the funds are paid from, and the three networks offer similar protections to the cardholder from fraud and disputed transactions. A customer can always select a particular debit network by inserting their card and selecting a network rather than tapping their card. And least-cost routing only applies to dual-network debit card transactions; it will not affect customers using credit cards.

Why is there a move towards least-cost routing now?

Most terminals and dual-network debit cards now have contactless functionality for eftpos, Debit Mastercard and Visa Debit. This was not always the case. Initially contactless debit card payments were only available for Mastercard and Visa. This meant that for dual-network debit cards, contactless transactions could only be processed through the non-eftpos network on the card, that is via the Mastercard or Visa network. Now that eftpos has contactless functionality, there is scope for least-cost routing to be introduced.

A number of recent government reports have called for banks and payment providers to provide merchants with least-cost routing.

Least-cost routing is expected to bring down payment costs by (1) giving business owners the ability to route dual-network debit card transactions to the lowest-cost network, and (2) increasing the competitive pressure between the debit card payment schemes such that there is greater incentive for all schemes to lower the fees – interchange fees and scheme fees – that they set on debit card transactions. These fees are a key component of the price that business owners pay to accept card payments.

How can a business owner switch on least-cost routing?

MGA Members that use terminals provided by their payment services provider should ask their provider about the availability of least-cost routing. Some payment providers are making the functionality available earlier than others, and businesses that are unable to access least-cost routing from their current payment provider may choose to consider alternative providers. MGA members that own their own terminals, or rent terminals from a third-party, should ask their terminal service provider for software updates to implement least-cost routing.

www.mga.asn.au

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INDUSTRY NEWS

WESTERN AUSTRALIA

Sisters Supa IGA supermarket in Joondalup set to close dedicated bakery and a pastry chef provided customers with freshly baked bread and superbly crafted cakes and patisseries.

Revered Western Australian independent supermarket operators Peter and Cate Brodie have announced that they will be exiting their Sisters Supa IGA flagship store in the Joondalup Shopping Centre by the end of June this year.

A combination of insurmountable costs to do business, coupled with a challenging competitive environment, driven by an oversupply of supermarket floor space, has meant the store cannot trade viably into the future.

Over the past nine years, Peter and Cate dared to be different and are often regarded as leaders of Western Australian supermarket retailing innovation. This IGA National and International Store of the Year delivered to consumers uncompromising and excellent customer

June 2018 – Edition 4

service. Providing a staffed child care facility was only one innovation to impress its customers and families with young children. The fresh food section is amazing. Fresh fruit and vegies are a hall mark feature of this store, along with a superb delicatessen stocking a vast range of cheeses, small goods, prepared meals, gourmet foods and Mediterranean style foods. This excellent market fresh offer attracted customers from far and wide. A

Whilst Peter and Cate Brodie acknowledged it was an extremely difficult and a very sad decision to be closing the store owing to financial reasons, they said they are also looking forward to moving forward and concentrating on their other stores, including Candlewood IGA, and other businesses.

No doubt the community they have been heavily involved with and supporting over the past nine years will miss them.

It’s sad that the Joondalup community will lose its “hub” and meeting place, something the chains and Aldi simply don’t and cant provide.

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INDUSTRY NEWS NATIONAL

How secure are you?

Here’s 6 tips to make your POS safe Technology adds value to our business world in many ways, helping us work more efficiently than ever before. It arms us with customer insights to drive marketing activities, streamline inventory and stock control and help optimise staff resources and service delivery. But as we embrace all the capabilities technology offers, it may also open the door to cybercrime that could stall or completely disable our business.

Cybercrime comes in many forms including phishing, system attacks and identity theft. One of the most widely publicised is ransomware, a type of malware or malicious software designed to lock down or block access to your system until you pay a ransom.

In May 2017 many retail POS systems were immobilised by ‘WannaCry’ ransomware, which hit over 230,000 users in 150 countries worldwide. Ransomware finds its way into your POS in several ways, most commonly via a phishing email, infected website or malicious internet ad.

Retailers frequently protect their back-of-house computer systems with firewalls and antivirus software but fail to apply the same safeguards to point of sale systems and the broader store network, potentially exposing sensitive information, credit card data and customer details to criminals.

The good news is there are a range of steps you can take to protect your business. Here are our top 6 tips for keeping your POS safe: 1. BACKUP! No matter what the type of data, back everything up regularly and make it a non-negotiable part of your store’s IT routine. Apply the same rule to every device from computers, to mobile devices, as they’re all susceptible to cyber-attack. If your data is backed up to the cloud, or to an external drive, make sure you log out or the drive is unplugged at the end of each session.

2. SEGREGATE POS FROM THE NETWORK Cyber criminals will often target your POS as a way to gain access to sensitive data stored in other parts of your network. It’s essential to mitigate the risk to your broader business by keeping all credit card transactions isolated from the rest of the network with a firewall.

3. KEEP SECURITY UPDATED Always install the latest POS software updates as soon as they become available. These updates often incorporate security patches designed to fix a weakness in the software potentially exposing you to attack. It’s also vital to have strong passwords.

Change the password regularly and use at least 12 characters including numbers, upper and lower-case letters and symbols.

4. DON’T TOUCH ANYTHING UNFAMILIAR One of the most common ways ransomware or malware can enter your POS system is when a user clicks a link in a phishing email. Avoid opening/downloading anything unfamiliar including attachments, text messages and apps. Hackers are becoming clever at imitating genuine content like password reminders or information update requests. Be on high alert! If in doubt, contact the organisation directly to verify.

5. AVOID INTERNET BROWSING ON POS Like phishing emails, unsafe websites and malicious online ads put you just a click away from infection. Many infections result from human error, particularly if a customer asks a user to look up additional information, or the user checks their personal emails.

As a rule, any system that accepts credit card payments shouldn’t be used for internet browsing.

6. GET REPUTABLE IT SUPPORT Even with dedicated internal IT resources, it can be challenging for retailers to keep their POS system secure. Having a third-party IT specialist who can monitor your system full-time is essential to keep your business safe, leaving you free to focus on your business.

Today, POS technology enables retailers to serve their customers more efficiently and effectively than ever before. But like any technology, it also requires stringent security measures to keep business and customer data safe. Making the security of your POS system a priority will help you avoid costly downtime and the devastating effects of fraud, identity theft and other cyber-crimes.

If change and meeting your customers’ needs is a constant, doing nothing isn’t an option. Be sure you are partnering with a company with the depth and breadth of expertise you require.

Particularly one who can help you navigate end-to-end managed services, cloud, mobile and paperless retail technology.

GPK Retail consultant, Cordell Quaine, is available for a no obligation discussion on how GPK can help you reduce operational costs, manage your IT footprint more effectively and create an exceptional experience for your customers.

For more information: Phone: 1300 000 475 or email info@gpkretail.com.au

www.mga.asn.au

20

INDUSTRY NEWS

QUEENSLAND

Drakes Family Supermarkets Queensland rebranded worked very hard to develop their own promotional, advertising and catalogue promotions, specific to the need of their customers. High quality fresh food departments including; produce, bakery, delicatessen, meat, chicken and seafood continue to be the driving force behind the business, facilitating continuous sales growth in the Drakes stores.

The successful Drakes Family Supermarket Group operate 21 large format supermarkets in Brisbane and regional Queensland. Early in 2018 the Drake family made a decision to step away from the Supa IGA brand in preference for their own family brand – Drakes – in a bid to further grow their relevance and relationship with customers and to further grow their business.

The branding and signage inside and outside of the stores, as well as on catalogues and promotional material is highly visible and has a clean and modern look. All stores have been transformed with Drakes

June 2018 – Edition 4

customers feeling very comfortable with the transformation. Drakes have

Mark Meszaros, Drakes Supermarkets QLD State Manager said, “the rebranding of the stores has been a mammoth and rewarding task. Drakes customers are enjoying their shopping experiences under the new branding and we are seeing some very fine sales results as a consequence.”

21

INDUSTRY NEWS QUEENSLAND

Drakes Supermarkets embraces QLD plastic bag ban Drakes Family Supermarket Queensland State Manager, Mark Meszaros and his team are no strangers to adopting environmentally friendly business practices and recently decided to “get on the front foot” with the imminent plastic bag bans commencing on 1 July 2018.

Adopting the customer philosophy of “no surprises” and always communicating any shopping experience changes that may affect customers, Drakes developed their own large and medium sized posters communicating the plastic bag bans, reminding customers to bring in their own mutliuse bags or alternatively highlighting the fact that there are enviro bags available to purchase in the store.

Single use plastic bags of 36 microns or less have been banned by the Queensland Government from 1 July 2018. Minister for the Environment, Leeanne Enoch has advised there is and will continue to be an extensive media campaign educating and informing the public of the plastic bag ban. For more information on the Queensland plastic bag ban, please visit: www.mga.asn.au/plastic-bag-ban-qld

Mark Meszaros: Drakes Queensland State Manager

www.mga.asn.au

22

INDUSTRY NEWS

NATIONAL

Payroll tax in Australia MGA has long been calling upon state and territory governments to reconsider their standing on payroll tax.

Payroll tax essentially serves as a “state” tax on employment.

As all MGA members have said, “It is a disincentive to employ people!” This tax on wages is an inefficient, irrelevant, inconsistent and out of date form of state government revenue raising.

This “tax on wages paid by employers” was first introduced by the Federal Government during the Second World War by two Acts of Parliament.

The Acts levied a tax on wages paid by employers in Australia from the 1 July 1941 at the rate of 2.5% on wages paid by employers to employees.

It was simple and straightforward. It applied across the board to every business around Australia.

Unlike today, where the states apply threshold amounts for businesses, no threshold amounts applied when the Federal Government administered the Payroll Tax Act 1941.

The Acts were introduced to finance the Federal Government’s obligations to pay child endowment at the rate of five shillings per week to the carer of more than one child under the age of 16 years.

There were significant changes to Australia’s taxation system during the Second World War, not just the introduction of payroll tax. It was during this time that the states handed over exclusive control of the collection of income tax to the Federal Government and replaced it with Federal Government Grants to the states.

In 1971 the power to tax payrolls was transferred from the Australian government to the states and territories. Queensland introduced its own Payroll Tax Act in 1971. Each of the other states and territories introduced their own Payroll Tax Acts about the same time.

In its April 2012 report on the impacts and benefits of COAG reforms, the Productivity Commission documented the jurisdictional differences in payroll tax rates and revenue trends.

The report stressed the benefits of harmonisation and in doing so, reiterated the existing regulatory and red tape burdens for businesses operating in multiple jurisdictions.

time frame for small businesses. The onerous time frame is compounded for those small businesses that lack access to online technology or the competence to properly use it.

Furthermore, when accounts have to be reconciled at the end of the year, small businesses are compelled to seek outside assistance which results in additional cost burdens that cannot be recovered.

The following table indicates the differing rates and thresholds across each state and territory in Australia as of 1 July 2018 QUEENSLAND

WESTERN AUSTRALIA

Threshold: $1,100,000 (annually) $91,666 (monthly)

Threshold: $850,000 (annually) $70,833 (monthly)

Rate: 4.75%

Rate: 5.5%

VICTORIA

NORTHERN TERRITORY

Threshold: $650,000 (annually) $54,166 (monthly)

Threshold: $1,500,000 (annually) $125,000 (monthly)

Rate: 4.85% – in Melbourne Rate: 2.43 % – in country & regional

Rate: 5.50%

SOUTH AUSTRALIA

TASMANIA

Threshold: $600,000 (annually): Rate: Nil $600,000 – $1m: Rate: 2.5% $1m – $1.5m: Rate: Var 2.5% – 4.95% $1.5m plus – Rate: 4.95%

Threshold: $1,250,000 (annually) $102,740 (30 day month) Rate: 6.1%

Divide each threshold x 12 months (monthly) NEW SOUTH WALES

ACT

Threshold: $750,000 (annually) $61,644 (30 day month)

Threshold: $2,000,000 (annually) $166,166.66 (monthly)

Rate: 5.45%

Rate: 6.85%

For these businesses, there are various compliance costs and red tape regulatory burdens which have negative consequences on business viability.

A prevailing consideration for any MGA member contemplating an expansion of their business enterprise is whether the increase in employment growth they wish to create will, depending on their size, either compound their existing payroll tax liability, or cause their business to surpass the exemption threshold.

Payroll tax reporting is required by the seventh day of each month which provides an unnecessarily short and strict

MGA will continue to challenge each state about this onerous and inefficient tax collection cost burden.

June 2018 – Edition 4

23

INDUSTRY NEWS NATIONAL

Leave tax cuts alone, Hinch tells Shorten Derryn Hinch, the Senate crossbencher blocking the government’s corporate tax cuts in the upper house, has urged Labor not to wind back the already legislated tax cuts for businesses with a turnover of up to $50 million.

Under the first phase of the government’s enterprise tax plan, passed by parliament last year, companies with a turnover of up to $50m are due to receive a tax cut on 1 July, with their rate reduced from 30 per cent to 27.5 per cent.

While this would give relief to about 15,000 companies employing 1.13 million workers, Bill Shorten is supporting relief only for companies with a turnover of up to $2m.

The Australian understands Labor is considering backing tax cuts for companies with a turnover of up to $10m but has made no final decision as it consults the Parliamentary Budget Office.

Adoption of the $10m threshold would still require a future Labor government to rescind cuts for thousands of businesses with a turnover between $10m and $50m.

TAX RELIEF Number of companies by business turnover and state/territory: $10m – $25m $25m – $50m NSW

4590

1540

VIC

2795

1061

QLD

2035

604

WA

1133

403

SA

568

179

TAS

127

37

ACT

141

49

NT

126

19

The company tax cuts that have been legislated: Turnover threshold

Company tax rate

2015 – 16

$2m

28.5%

2016 – 17

$10m

27.5%

2017 – 18

$25m

27.5%

2018 – 19

$50m

27.5%

This has exacerbated fears in the business community that business owners will not treat the tax relief due on 1 July as a real cut, with chief executive of Master Grocers Australia Jos De Bruin warning against any “shifting of the goalposts” on tax policy.

“Reducing company tax for companies of up to $50m is terrific,” he said.

“They will do their best to either create new employment or reinvest back into their businesses.

Senator Hinch believes Labor is “softening” its stance and could move to

a higher turnover ceiling of $10m.

“I think they should let the $50m stand,” he said.

Finance Minister Mathias Cormann told The Australian that Labor’s tax agenda would “hurt the economy, hurt working families and cost jobs”.

“That’s because increasing taxes on business will lead to less investment, lower growth, fewer jobs and lower wages”.

Michael Theodorakis, the co-owner of an IGA supermarket in the ACT suburb of Chapman, with a turnover over of between $2m and $10m, said Labor’s corporate tax policy looked like it was “based on the politics of envy”.

While he stands to gain from any Labor decision to lift the ceiling for tax relief to $10m, Mr Theodorakis urged Mr Shorten to go further.

“I believe they should accept the already legislated tax cuts for businesses with a turnover of up to $50m because that would mean they have viewed the issue in an economic context, not what appears to be an ideological one,” he told The Australian.

Source: The Australian – Joe Kelly

VICTORIA

Payroll tax cut for businesses in regional VIC – a big win!

MGA members in country and regional Victoria will be very pleased to find out that the Andrews Labor Government has announced in the 18/19 budget that payroll tax will be further cut for small businesses in regional Victoria, making it the lowest anywhere in Australia. This will be effective from 1 July 2018.

The regional payroll tax rate will be

cut from 3.65% to 2.425% – half the metropolitan rate of 4.85%.

payroll to regional employees will be eligible from 1 July 2018.

At a time when the costs to do business are at an all time high this is welcome news to MGA members.

MGA members are advised to check www.sro.vic.gov.au/ regionalemployers to view the regional geographic locations in which regional employers will be eligible for the 2.425% payroll tax rate.

Businesses based in regional Victoria and who pay at least 85 per cent of their

www.mga.asn.au

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INDUSTRY NEWS

25

Better food for a better World Q&A with Joe Cannatelli, Managing Director and Founder of JC’s Quality Foods, on local sourcing and new Country of Origin labelling.

Q. Your logo clearly states ‘Quality Foods’ and ‘Family Owned’.

How do you live by these values?

A. JC’s Quality Foods is more committed to sourcing quality produce than ever before. We’ve recently made changes to our sourcing practices to ensure that we source Australian produce wherever possible and only source from overseas those products that are not commercially grown locally. Australian produce is world renowned for it’s quality and it makes sense that we source locally. Since starting the business in 1994, the JC’s family has grown significantly. I started out by myself and I’m now proud to say that there are over 100 people at our Knoxfield head office and around the nation. I’m heavily involved in the day to day running of the business and particularly enjoy visiting our customers – many of whom are also family businesses.

Q. How important is local sourcing to your business in terms of ingredients/ packaging/manufacturing lines? Why? A. Extremely important. We work hard to make sure we are providing best quality, service and value to our customers. To do that it is essential to have the best

Joe Cannatelli, Managing Director and Founder of JC’s Quality Foods

Australian ingredients where available.

Sourcing packaging locally allows flexibility and again better service to our customers – we have been buying film from the same local company for over 20 years. At least 50% of our equipment for manufacturing and packaging is made in Australia – which is unusually high for local manufacturing, as it’s easy to buy cheaper from overseas. We work closely with our local supplier partners to ensure that we are manufacturing as efficiently as possible. We are as good as our suppliers and we have many of the best right here.

Q. How do you find out about local suppliers?

A. The nut industry is very small compared to other food groups so it’s not difficult.

What takes time is finding suppliers who will look after us the way we like to look after our customers. We require consistency of great quality nuts and dried fruits and fast turnarounds of orders.

They also need to be willing to hold stock for us until we need it.

Q. Have you ever faced any challenges in maintaining local sourcing (for example, during times of growth)?

How did you overcome this?

A. The more volume you do, the more difficult it is to consistently maintain the highest quality. We have a strong quality assurance team and I personally check samples of products, but quality starts with the growers and processors and fortunately, over many years, we have found the right partners to work with.

Our approach is to find like-minded suppliers who are equipped to supply us with quality produce regardless of the seasonal variations. We pay a premium for this as there is really only a handful of companies that are equipped to supply consistently.

Q. Has the new country of origin

labelling changed the way JC’s Quality Foods sources ingredients?

A. We are so glad this is coming in to effect this year. It’s great for Australian farmers and manufacturers and we will also benefit as we source so many lines that are Australian. It will be so much easier for retailers, shoppers / consumers to make a more informed choice.

Q. Are retailers doing enough to support Australian made & owned brands and products?

A. The independent retailers and fresh food outlets definitely are doing a great job at this and you only have to visit them to see how many small to medium Australian manufacturers are represented and supported by these outlets. Thank goodness for the independent retailers as they are providing opportunities where there would be next to none otherwise. I really believe there is a turning of the tide, where shoppers have more choice of quality Aussie made products.

Q. What lies ahead for J.C.’s Quality Foods?

A. We have much to look forward to.

We continue to learn from the change in consumer attitudes and growing connection between health and food.

The perception of nuts, for example, has changed dramatically for the better over the years and, as a result, the volume of nuts sold in Australia has significantly increased. As testament to our values and recent rebranding, we will continue catering to the needs of today’s consumer for wholesome, nutritious foods and always strive to produce, ‘better food for a better World.’

For more information: Phone 03 9764 0517 or visit www.jcsqualityfoods.com.au

www.mga.asn.au

INDUSTRY NEWS

27

www.mga.asn.au

28

LEGAL AND HR

NATIONAL

LEGAL AND HR Your obligations under the Chain of Responsibility laws Any person who has an involvement in the transporting of goods from one place to another must comply with the Heavy Vehicle Transport law, effective from 1 July 2018.

From a retailer’s perspective this will include the director of the company or the manager of the business and the consignee, that is the person who has agreed to be named on the transport documents or the receiver of the goods, or the agent of the receiver and those who unload the goods.

There are good reasons why the new laws have been implemented. There have been increased accidents from heavy vehicles travelling too quickly on our roads to meet deadlines causing harm to workers and to the public generally and this has necessitated the making of laws that impose heavy fines on anyone involved in the CoR who fails in their duty of care.

Every person in the CoR will have a primary duty to eliminate or minimise all risks associated within the supply chain. There will be an obligation to have a safety management system in place that will minimise the risk to all who may be affected by the transport activity and do everything that is practicably possible to minimise the risk of injury at the beginning, during and after the delivery of transportable goods. For example, the new law will require every person who is involved in the chain of responsibility (CoR) to take all reasonable steps to ensure a driver is prevented from driver fatigue due to a requirement to meet deadlines and of course, this is aligned with the safety laws in each state.

You will need to know where you fit into the chain. So who is involved in the CoR? The following list establishes where you are in the chain: • Executive officer – director or manager of a company* • Employer of a driver of a heavy vehicle • Loader or an unloader* • Packer • Scheduler • Consignor • Operator • Consignee* • Loading Manager *In a retail business or outlet, it is most likely that those directly affected by the CoR laws will be the executive officer, an unloader or a loader or a consignee.

THE EXECUTIVE OFFICER The executive officer will be responsible for ensuring that there

June 2018 – Edition 4

are safety rules in place and ultimately this person will be liable if the laws are breached at any stage. Particularly there must be risk management controls in place which will include proper training, including hazard identification, communication of the safety requirements, monitoring of processes and a positive safety culture.

THE UNLOADER / LOADER The unloader / loader must, as a party in the chain, consider how and where the goods are loaded, prevent breaches of mass dimension, speed and fatigue laws. As an unloader there is a responsibility to reduce harm or risk to self or other, consider and direct the safe unloading practices.

THE CONSIGNEE The consignee has a responsibility to prevent any breach of fatigue and speed laws. You must assess any risks associated with the arrival and operation of the delivery of goods and ensure that you do not ask or direct any activities that may breach the law.

Some key responsibilities of the consignee may include ensuring that: • Loads do not exceed vehicle mass or dimension limits • Goods carried on your behalf are appropriately secured • Operators carrying freight containers have a verified Container Weight Declaration • Your delivery requirements do not require or encourage drivers to: – Exceed the speed limits – Exceed regulated driving hours – Fail to meet the minimum rest requirements – Drive while impaired by fatigue.

What are the possible penalties for a breach?

As a consignor, you could be held legally liable for breaches even though you have no direct role in driving or operating a heavy vehicle. Penalties and sanctions can range from formal warnings to court imposed fines and penalties relating to the commercial benefit derived from offences.

The benefits of having good safety performance in the CoR include ensuring safety standards, fulfilling your legal obligations, reducing costs and maintaining your business reputation.

For further advice please call MGA’s legal and HR team on 1800 888 479 option 1.

29

LEGAL AND HR

The new ATO Single Touch Payroll System As of 1 July, if you have 20 or more employees you will commence reporting through Single Touch Payroll (STP) to the Australian Taxation Department (ATO). This will mean that you send your payroll and superannuation information to the ATO every payday. You won’t need to change the pay cycle just continue to pay weekly, fortnightly or monthly. The PAYG withholding tax and superannuation contributions will remain the same. Employees do not need to get a payment summary at the end of each financial year because the ATO will provide access to this information, including their taxation and superannuation payments to employees, through myGov. STP will be effective in Australia from 1 July 2018. To be ready on that date you need to count your employees and update your software. Follow these two steps: 1. Head Count: If you had 20 or more employee on your payroll on 1 April 2018 you will need to commence STP as from 1 July this year. There is no requirement for you to provide the number to the ATO. This requires you to include: Full time, part time, casual (as of 1 April 2018 and anyone who worked during March), any employees overseas or on leave and seasonal employees. Don’t include anyone who ceased work before 1 April 2018.

2. At this stage you should have updated your software and if you haven’t you may need to request a deferral from the ATO but you should do this as a matter of urgency.

For further advice please call MGA’s legal and HR team on 1800 888 479 option 1.

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www.mga.asn.au

31

INDUSTRY NEWS NATIONAL

Mental health in the workplace Every workplace should be a mentally healthy workplace and an employee’s mental health is just as important as their physical health and safety. It is estimated by Beyond Blue that at any given time about one in five people in Australia is experiencing a mental health condition – most commonly anxiety and depression. Like any health condition, this can affect a person’s ability to work and it is often challenging to manage and support an employee who is experiencing a mental health condition in the workplace.

MGA has received a number of enquiries from members who are unsure about their legal rights and responsibilities towards employees suffering from a mental health condition, and this can be quite a complex area of law.

Employers have a duty of care and responsibility to ensure that all employees are safe at work and this includes ensuring that their mental health is not detrimentally affected in the workplace.

If an employee suffers a psychological injury arising during their course of their employment, they may be able to exercise their right to personal leave or make a claim for workers compensation. In order for the claim to be accepted, the employee’s employment must generally be a “major significant contributing factor to the injury”. However, a psychological injury will not be covered by workers compensation if it arises out of reasonable management action which has been undertaken in a lawful and reasonable manner.

If you believe that an employee is suffering from a mental health condition that is affecting their ability to work, then appropriate steps should be take to address this. A good starting point is to consult with the employee and communicate your concerns for their health which appears to be affecting their work performance. Employees are generally not required to disclose medical conditions, unless it will affect their work. However, taking a collaborative and understanding approach can often encourage employees to be open to discussion. If the employee refuses to discuss their condition, then you should assure them that if there is a medical reason why their performance has declined, you are willing to help them through that. Communicate to the employee that if you do not know about a medical issue that is affecting their work, you cannot take it into account when assessing their performance.

Employers also have the duty to consider whether the business can make any reasonable adjustments to the employee’s work environment or duties to assist employees with a disability or mental illness. Most employees can be supported to stay at work with minor changes to their working environment and a collaborative relationship between management and employees is essential.

If this does not assist in improving the employee’s performance, then employers can consider performance management for any legitimate performance concerns. It is important that proper performance management processes are implemented and any mental health conditions are considered.

For more information, please contact MGA’s legal and HR team on 1800 888 479 option 1.

Dismissal by phone or email – is it allowed?

Employers may sometimes believe that dismissing an employee by phone or email is an easier or non-confrontational way to communicate the dismissal, however this should be avoided.

The Fair Work Commission has provided clear warnings to businesses which terminate employees by way of an email, text or phone call. Even if you have a valid reason to terminate an employee, this needs to be done by way of a face to face meeting, otherwise the termination will be deemed unfair.

In a recent decision, the FWC stated “even in circumstances where email or electronic communications are ordinarily used, the advice of termination of employment is a matter of such significance that basic human dignity requires that dismissal be conveyed personally with arrangements for the presence of a support person and documentary confirmation”.* In this case the employer was ordered to pay 17 weeks compensation totalling $22,880 to an employee who was dismissed by email after she refused a minor roster change which clashed with her pre-paid Pilates classes. The outcome would likely have been drastically different had the employee followed a proper termination process which included a face to face meeting.

There are exceptions to this rule, including if there is a genuine apprehension of physical violence or a geographical impediment which means that the employee cannot be present for a meeting, however employers should always exercise caution with dismissals.

For further advice please call MGA’s legal and HR team on 1800 888 479 option 1. *Case reference: Nichole Knutson v Chesson Pty Ltd T/A Pay Per Click [2018] FWC 2080 (1 May 2018)

www.mga.asn.au

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RECENTLY RELEASED

LIQUOR NEWS

33

NORTHERN TERRITORY

LIQUOR NEWS NT Government accepts Riley Report recommendations To address the fact that the Northern Territory continues to experience the highest per capita consumption of alcohol in Australia, the Northern Territory Government commissioned the Alcohol Policies and Legislation Review to deliver a cohesive approach to alcohol harm reduction.

On 24 April 2017 the Northern Territory Government announced the appointment of the independent Expert Advisory Panel, headed by Mr Trevor Riley QC as chair along with the reviews terms of reference from which the review would be conducted.

The final report was released in October 2017 and included 220 recommendations of which all but one was supported or supported-in-principle by the Gunner Government.

MGA along with industry, supports government initiatives that address antisocial behaviour and misuse of alcohol, such as stronger penalties for anti-social and violent offenders, greater police presence on the streets and targeted community educational programmes.

However, some of the proposed recommendations accepted in principle

by the government may have a detrimental impact and affect the viability of packaged liquor retailers are not supported by our industry sector.

Some of these include: • Annual Risk Based Licensing Fee • Standardisation of trading hours • A business that does not have a primary focus of selling liquor should not be licensed to sell takeaway liquor • Restriction of the takeaway liquor licenses to only be permitted to sell alcohol • Existing store licenses transitioning to a takeaway license be subject to a condition restricting liquor sales to 15% of the annual sales MGA is currently in discussion with the NT Government and will continue to work with the Alcohol Review and Implementation Team to negotiate a workable solution for the concerns we have raised on behalf of our members.

The full Riley Final Report and the NT Governments’ Recommendations Position can be viewed on our website at www. mga.asn.au/nt-riley-report-review.

Should you have any queries regarding the recommendations or would like to participate in the negotiations please contact MGA Liquor President George Kovits on 1800 888 479.

www.mga.asn.au

34

LIQUOR NEWS

VICTORIA

New drink and drug driving penalties in VIC Responsible service of alcohol should always be at the forefront of licensees minds.

Resources now available in Chinese and Vietnamese Important educational materials for liquor licensees have recently been translated into languages other than English.

The Victorian Commission for Gambling and Liquor Regulation (VCGLR) is committed to making its information readily accessible for all community members.

Over the past few months, their education team have been working with licensees, business associations and translators to support licensees from nonEnglish speaking backgrounds understand their liquor licence responsibilities. A full list of available resources can be found on the online at www.vcglr.vic.gov.au/help/ other-languages.

In December 2017, the Parliament passed new drink and drug driving legislation to help the government achieve its target of a 20 per cent reduction in road deaths by 2020.

By translating several key resources and materials for licensees the VCGLR aims to: • Support licensees for whom English is not their primary language • Ensure licensees understand their obligations and promote compliance • Raise awareness of VCGLR resources available.

From 30 April 2018 the laws changed for alcohol and/or drug related driving offences.

This campaign is part of the VCGLR’s drive to modernise by ensuring that all digital content is accessible and understandable for a diverse audience.

Anyone with a full driver’s licence who has a first offence Blood Alcohol Concentration (BAC) reading of 0.05 or over will incur the following: • A fine • Drivers licence cancellation and disqualification, for at least 3 months • Mandatory alcohol interlock upon relicensing for at least 6 months, for drivers eligible for relicensing.

The changes also apply to commercial drivers with a first offence BAC reading under 0.05.

All drink-drivers at any level will also need to complete a new Behaviour Change Program (BCP), which replaces the existing Drink Driver Education program and alcohol assessments currently required of some drink-drivers.

June 2018 – Edition 4

To gain a better understanding of your licensing obligations, MGA encourages all members whose first language is not English to visit the VCGLR site and to read the information available.

For further assistance please contact the MGA on 1800 888 479.

SIMPLIFIED CHINESE

明白你的酒牌内容 1

你最新的酒牌或自带酒水（BYO）许可证必须 张贴在获准场所吸引人注意的显著位置，没有这么 做会被罚款$500以上。

LIQUOR LICENCE Section 101, Liquor Control Reform Act 1998

2018

8

这个每年都变。

Licence No. 32200833

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如果你需要联系VCGLR，最好先准备好这个酒牌号 码。

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店名。如果更换店名，请通知VCGLR。

11

获准场所的实际地址。

12

指定人由持牌者指定并由VCGLR批准。指定人承担酒 牌/许可证上的责任和义务。

13

除 了一般性义务之外，专门针对你的场所设定了持牌 条件。你必须遵守这些条件，否则便视为犯罪。此处条 件为餐馆和咖啡馆酒牌的示例条件。持牌者可向VCGLR 申请修改条件。详情请参考下列网站。

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可以向VCGLR申请额外批准内容。比如，申请在 你 其它区域（街边营业）供应酒的许可。

This licence must be displayed in a conspicuous place on the licensed premises, in a manner that invites public attention.

Restaurant and cafe Licence

Subject to the provisions of the Liquor Control Reform Act 1998 and any conditions specified in the licence, the licensee is authorised to supply liquor up to and including 31 December 2018

2

酒牌有效期至每个日历年年底结束。

3

这是持牌者，可以是公司、合伙经营、个体经营或会 所。

4

这是你的通讯地址，应该随时更新。换地址的话 请拨1300 182 457通知维州赌博及酒精监控委员会 （VCGLR）。

Licensee

IDEES PTY LTD

Trading as

FOUR SEAS RESTAURANT

Address for service of notice

PO BOX 1111 MELBOURNE 3001

Licensed premises address

1045 EXHIBITION STREET MELBOURNE 3000

Additional person(s) endorsed on licence LEVI JONAS - approved as nominee, and is liable as if the licensee, until ceasing to manage and control the licensed premises.

TYPE OF LICENCE This licence is a restaurant and cafe licence and authorises the licensee to supply liquor on the licensed premises for consumption on the licensed premises during the trading hours specified below.

RESTAURANT & CAFE CONDITIONS This licence is subject to the following conditions: (a) the predominant activity carried out at all times on the premises must be the preparation and serving of meals for consumption on the licensed premises; and (b) tables and chairs must be placed in position on the licensed premises so as to be available for at least 75% of the patrons attending the premises at any one time; and (c) the licensee must not permit (i) the live performance of any musical works; or (ii) the playing of any recorded musical works on the premises at higher than background music level at any time outside ordinary trading hours.

E SAMPL ONLY

Condition (c) does not apply to music performed or played on the licensed premises outside ordinary trading hours as part of a function that is held in an area of the premises that is set aside for the exclusive use of persons who have booked a table in that area and their guests, and is attended only by those persons and their guests.

5

说明执照种类以及在什么情况下持牌者有权供酒。

AMENITY The licensee shall not cause or permit undue detriment to the amenity of the area to arise out of or in connection with the use of the premises to which the licence relates during or immediately after the trading hours authorised under this licence.

The licensee shall ensure that the level of noise emitted from the licensed premises shall not exceed the permissible noise levels for entertainment noise as specified in the State Environment Protection Policy (Control of Music Noise from Public Premises) No.N-2.

SPECIAL CONDITION The windows facing Williams Street are to be shut and remain shut after 9 p.m. on any day.

6

所有酒牌都有条件，确保生意运行不会给环境舒适带 来损害。

7

这里列明售酒营业日期和时间。注意：营业时间到之前 售出去的酒顾客有30分钟的宽限时间把它喝完（在此宽 限期间不得再卖酒）。

MAXIMUM CAPACITIES Internal 52 patrons External 73 patrons TRADING HOURS Good Friday Anzac Day Monday to Thursday Friday Saturday

Between 12 noon and 10.30 p.m.

Between 12 noon and 9.30 p.m.

Between 7 a.m. and 9.30 p.m.

Between 7 a.m. and 10.30 p.m.

Between 8 a.m. and 11 p.m.

APPROVAL/CONSENTS Section 9(1)(b) Footpath/External areas. This licensee is authorised to supply liquor on premises, other than the licensed premises, authorised by the Director of Liquor Licensing and shown on the approved plan during the hours specified under “Trading Hours” for consumption on those premises.

Section 9(1)(b)/9A(1)(b)/11A(3)(b) Footpath/External Area. The licensee is authorised to supply liquor on premises, other than the licensed premises, authorised by the Director of Liquor Licensing and shown on the approved plan during the hours specified under “Trading Hours” for consumption on those premises.

Section 9(1)(b)/9A(1)(b) Off Site Catering. The licensee is authorised to supply liquor in the course of catering for social receptions or social functions on premises other than the licensed premises during the hours specified under “Trading Hours” for consumption on those premises.

End of Conditions - Printed on 12/03/2018

Level 3, 12 Shelley Street, Richmond VIC 3121 1300 182 457 GPO Box 1988, Melbourne VIC 3001 vcglr.vic.gov.au

这是餐馆和咖啡馆酒牌的样本。其它种类的酒牌有其它条件。 Level 3, 12 Shelley Street, Richmond VIC 3121

1300 182 457

GPO Box 1988, Melbourne VIC 3001

www.vcglr.vic.gov.au

contact@vcglr.vic.gov.au

请仔细看你的酒牌 如果酒牌上的一个条件或某方面内容你不明白，请联系维州赌 博及酒精监控委员会。

35

LIQUOR NEWS

Around the World The UK’s most frequent drinkers City workers, doctors, lawyers and other higher earning professionals are more likely to be regular drinkers than less welloff adults, new figures from the Office of National Statistics have found.

Data on the extent and harms of Britain’s drinking habits showed a divide between different earners, and across age groups.

Experts were particularly concerned that hazardous drinking in older people is “likely to grow out of control” unless government’s step in.

It comes as Scotland introduces a 50p minimum price per unit on all alcoholic

drinks as an effort to deter harmful drinking, particularly of strong, cheap drinks like cider.

Among adults earning more than £40,000 a year, 79 per cent said they had drunk alcohol in the past week, compared to 57 per cent of those earning £15,000 to £19,999 a year.

The Office of National Statistics said socioeconomic factors remain a major determiner of British drinking habits.

In total 51 per cent of people in manual jobs such as labourers, bar staff and care workers said they drank in the past week compared to 70 per cent

of professionals, which also included architects and teachers.

The report also found that across the UK, those aged 55 to 64 were the most likely to be drinking heavily and posed the greatest risk to their health.

However, the 16 to 24 age group were among the most likely to be non-drinkers – with 25 per cent saying they’re teetotal.

Over-75s had highest proportion of non-drinkers, at 27 per cent – but this proportion has fallen in recent years.

Source: The Independent

NEW SOUTH WALES

NSW Annual liquor licence fees were due 29 May Licensees across NSW were sent their annual liquor licence fee notice via email and/or mail in April.

Fees were due for payment by Tuesday 29 May. Licensees who have not made payment on time may face licence suspension and additional late fees.

PROSECCO SPRITZ JUST POP & POUR

If you have not yet received your fee notice, you can estimate your fee on the NSW Liquor & Gaming site www. liquorandgaming.nsw.gov.au by using the online calculator.

How are annual liquor licence fees calculated?

All liquor licensees pay a base fee depending on the licence type. Risk-based loadings such as trading hours risk loading and compliance risk loadings may also be applied.

However, most venues in NSW only need to pay the base fee.

www.mga.asn.au

36

LIQUOR NEWS

NATIONAL

Seppelt debuts Luxury Collection release On Thursday 24 May, Seppelt’s most coveted still and sparkling wines will, for the first time, be released in unison as one tier, titled The Seppelt Luxury Collection – a showcase of the celebrated styles and quality Seppelt is renowned for.

Nine wines make up this year’s Collection release, all of which are expressive and true to their region and style. Led by the flagship 2016 St Peters Grampians Shiraz, the Collection also includes the anticipated release of the 2018 Drumborg Vineyard Henty Riesling and the NV Original Sparkling Shiraz – an Australian wine style Seppelt proudly helped to pioneer.

“The 2018 Seppelt Luxury Collection wines are a hallmark of the quality and strength of wine styles we continue to strive for,” says Adam Carnaby, Seppelt Winemaker. “This year’s release features expressions which are powerful, yet refined and have remarkable cellarability – wines that are distinctively Seppelt and have been a joy for our team to help craft.”

Coinciding with the introduction of premium new packaging across the complete Seppelt portfolio, The Luxury Collection

June 2018 – Edition 4

provides consumers with clarity around the leading Seppelt wines and guidance around when to expect new vintages each year.

Going forward, the Collection will continue to be released annually, with the wines included being vintage dependant.

The 2018 Seppelt Luxury Collection includes: • 2016 St Peters Grampians Shiraz • 2017 Drumborg Vineyard Henty Pinot Noir • 2018 Drumborg Vineyard Henty Riesling • 2017 Drumborg Vineyard Henty Chardonnay • 2016 Drumborg Vineyard Henty Pinot Meunier • 2013 Salinger Henty Vintage Pinot Noir Chardonnay • NV Original Sparkling Shiraz • 2016 Chalambar Grampians and Heathcote Shiraz • 2017 Jaluka Henty Chardonnay For more information on The Seppelt Luxury Collection please contact your Treasury Wine Estates Business Development Manager or visit Seppelt.com.au

37

LIQUOR NEWS VICTORIA

You won’t miss a moment if you DrinkWise In 2014, DrinkWise created the ‘You won’t miss a moment if you DrinkWise’ initiative. This partnership between DrinkWise, industry contributors, sporting codes and events management provides a unified moderation message. It encourages sports fans, music lovers and festival-goers to drink responsibly to ensure they don’t miss the most memorable moments of an event.

The DrinkWise/AFL partnership has been a prominent part of the initiative, most recently featured during the Red Centre AFL game in Alice Springs. The game, designed to showcase indigenous talent, also importantly raised awareness and understanding of cultural and social issues in the Northern Territory.

This Adelaide vs Melbourne game, drawing on the unifying and common language of AFL, provided a great opportunity to extend the DrinkWise moderation messages beyond the Red Dust Role Models health and wellbeing programs currently funded by DrinkWise.

New design RSA competency cards in NSW The NSW Responsible Service of Alcohol (RSA) competency cards have been redesigned and will be issued to new card holders from May 2018. The current competency cards will remain valid until their expiry date.

The new card design will cater for more characters, provide instructions to get a digital competency card, and feature NSW Government branding. A sample of the new design is below: Digital competency cards will not be impacted by these changes. Card holders are reminded that they can access a free, legally valid digital version of their card for their smartphones through the Service NSW App, which can be downloaded from the iTunes Store® or Google Play™.

More information is available at www. liquorandgaming.nsw. gov.au or contact MGA on 1800 888 479.

W O

N LE

B

Eddie also features in the latest DrinkWise ‘Unmissable Moments’ video, which was aired nationally during the game.

For his ‘moment’, Eddie takes the audience back to the 2017 Preliminary Final when Charlie Cameron took a spectacular mark and kicked a goal that helped Adelaide through to the Grand Final. Eddie’s story also featured in the special Red Centre edition of the Footy Record magazine, integrating the ‘You won’t miss a moment if you DrinkWise’ messaging.

A

IL

A AV

Prior to the match, Adelaide superstar Eddie Betts spoke to Channel Seven about the importance of being a role model to young indigenous Australians and how the DrinkWise moderation message can help indigenous people break the cycle of alcohol abuse – allowing them to realise their full potential.

NEW SOUTH WALES

Ripe, deeply scented fruit, soft vibrant tannins.

Steve Webber Chief Winemaker De Bortoli Wines

For more information contact your De Bortoli representative or visit debortoli.com.au

www.mga.asn.au

38

LIQUOR NEWS

June 2018 – Edition 4

LIQUOR NEWS

39

SOUTH AUSTRALIA

Cellarbrations & Ruggy’s Wine and Food – Brighton In conjunction with the launch and opening of newly extended and refurbished Foodland Brighton, Tim Rugless and family also completely relocated and created a state of the art packaged liquor store next to its supermarket. This store focuses on marketing, promoting and selling superb quality wines, particularly locally produced. It has a huge range of wines as well as an enviable range of boutique and craft beers.

The red, white, fortified and sparkling wine ranges are extensive and offer consumers a wide choice.

There are 18 large fridge doors stocking a large range of ready to drink products, chilled rieslings, chardonnays, sauvignon blancs, pinot grigio and sparkling wines as well as ice, a 7 metre low profile open chilled cabinet displaying an incredible range of craft beers and 8 large fridge doors of loose mainstream local and imported branded beers.

There is a wine and beer tasting facility from which regular tastings are conducted and a unique opportunity for customers to sample various wines with the Enomatic Wine Serving system.

This store boasts soft coloured concrete floors, superb low profile shelving, the latest refrigeration and a spacious well laid out and well stocked beer cool room at the rear of the store.

There is a café and wine bar (Ruggys Food and Wine) located at the front of the store with its ambience enhanced with innovative creative lighting and a magnificent washed timber furniture and customer service area.

Its become a terrific “community” place for customers to meet before, during and after they do their shopping at Foodland Brighton.

Congratulations to the Rugless family and the staff at Cellarbrations Brighton for a superb packaged liquor offering and shopping experience!

www.mga.asn.au

Ask your customers to press or to get cash out and avoid ATM fees.

CHQ

eftpos is a great way to give your customers added value with their everyday purchases. The more cash they get out from your store, the less cash you will have on the premises, helping to reduce the cost and risk of doing business.

SAV

41

TRAINING NATIONAL

MGA INDUSTRY TRAINING What is a food handler, and have they been trained?

A food handler is anyone who works in a food business and who handles either food or works with surfaces that are likely to be in contact with food (such as display bowls, trays, tongs or serving spoons). A food handler may do many different things for a food business. Examples include making, cooking, preparing, serving, packing, displaying and storing food. Food handlers can also be involved in processing, transporting, delivering, thawing or preserving food.

Ensure staff that handle food have the skills and knowledge that meet the minimum requirements under the Australian Food Standards Code, Standard 3.2.2. Food handlers are required under the standard to have the necessary knowledge of food safety and food hygiene matters, as well as, an understanding of maintaining their own personal hygiene.

SITXFSA001 Use Hygienic Practices for Food Safety covers basic food hygiene procedures including personal hygiene, food poisoning, high risk foods, allergen awareness, cross contamination, safe food preparation and storage, temperature control, maintaining a clean work area, identifying food hazards, HACCP and reporting personal health issues.

Upon successful completion participants will receive a statement of attainment for the nationally accredited unit of competency. TOID NO. 21148.

Visit www.mgaonline.com.au/food-safety-courses/ for more information.

Be allergy aware What can you do?

Take the customer requests and questions about allergies seriously.

Everyone, from the manager through to the food preparation and food service staff need to be aware of the risks food allergies pose, and the need to be clear on how to identify and manage them.

What is a food allergy?

Food allergy is an immune system response to a food protein that the body mistakenly believes is harmful.

The reaction to a food can be potentially life threatening.

A food allergy is not the same as food

intolerance. A food intolerance is the inability to properly digest or fully process certain foods. This may cause discomfort but is not life threatening.

The most common intolerance includes lactose, gluten, yeast and sulphite.

Food labelling rules in Australia state that the ten most common allergens (peanut, tree nuts, milk, egg, fish, shellfish, wheat, sesame, soy and lupins) must be declared on packaging. Some food such as foods sold fresh in delicatessens must either have ingredients displayed or have ingredients available in case a customer asks about allergen content.

Food Standards Australia New Zealand (FSANZ) is reminding food businesses that mandatory allergen labelling requirements for lupin began on 26 May 2018. Lupin is a legume which belongs to the same plant family as peanuts and has the potential to be an allergen. “In Australia, lupin has not typically been used in food, however, due to its high protein and fibre content we are seeing an increase in its use. “Correct allergen labelling can mean the difference between life and death for people with food allergies, so it is vital that food businesses get it right.

www.mga.asn.au

42

TRAINING

NATIONAL ONLINE COURSES MGA delivers training and compliance solutions specific to the needs of independent retailers. We have a range of training and compliance solutions readily available for members. *Log in to our website with your member login to order your courses at these member prices.

Call us on 1800 888 479 if you need your log in details.

Manage Training System (MTS) Manage Training System (MTS) is an easy to use training program – set up training per department, allocate courses to staff, monitor results and have complete training records for all staff. Either use included HR policies or upload your own including staff rosters!

Managing Your Employees It is important to understand the laws associated with managing employee issues. Learn how to deal with difficult employees and resolve workplace problems.

Knowing the correct procedure to follow if termination of employment is required is vital so as to avoid costly court hearings. This seminar will provide you with the necessary information to establish a safe and productive workplace.

PERTH Date: 23rd August, 2018 Time: 9.00am – 1.00pm Members price: $165

June 2018 – Edition 4

TRAINING

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Online & face to face training MGA Industry Training offers discounted training for all members. Courses are online or can be conducted face to face at your business for 10 or more employees! Responsible Service of Alcohol, Food Safety, Employment Law, Customer Service, plus more!!!

Tobacco training This course covers information on the legal obligations for the sale and service of tobacco, non-tobacco smoking products, smoking accessories, e-cigarettes and e-cigarette accessories in each respective state/ territory. Training ensures your staff comply with Tobacco Retailing Laws – protecting your business.

STATE BASED TRAINING Duration: 30 minutes Member price: FREE

Don’t forget to log in for your member discounts!

Visit www.mga.asn.au to see our range of training courses!

www.mga.asn.au

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