Independent Retailer magazine - Feburary 2019

ISSUE 1 | FEBRUARY 2019

YOUR INDUSTRY NEWS PROVIDED BY MGA INDEPENDENT RETAILERS

MGA PRESIDENT ROD ALLEN RETIRES

National Support Office

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1800 888 479

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www.mga.asn.au

Thursday 7 March, 2019 As Patron of the Grocery and Liquor Association (GALA) I would like to invite you to come along to the 76th MGA GALA Industry Golf Day.

The event is a fun ‘Ambrose’ competition, followed by presentations and meal at the club.

This year’s Golf Day will again be held at the picturesque Keysborough Golf Course and is sure to be a catalyst to network, build relationships and catch up with industry friends.

8.15am

Registration

8.45am

Breakfast

All proceeds of the day will be donated to the Reach Foundation and will go toward funding much needed youth programs in our community.

9.45am

Pre-game briefing

I would like to thank the GALA Committee (which is made up of industry volunteers from all sectors of our industry), for their commitment and hard work to make this an industry day you shouldn’t miss.

Thank you for your continued support of GALA and we hope that you are able to join us for this key industry event.

Please visit: www.golfdays.com.au/gala2019 or call Mark Paladino on 0417 264 331

10.00am Shotgun start 2.30pm

Golfers finish and post-game drinks

3.00pm

Early buffet dinner, raffle and presentation

5.30pm

Close

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OUR MISSION The mission of MGA Independent Retailers is to deliver the best possible industry specific business support services to independent grocery, liquor, hardware and associate store members.

MGA NATIONAL

SUPPORT OFFICE Suite 5, 1 Milton Parade, Malvern, Victoria, 3144 P: 03 9824 4111 • F: 03 9824 4022 admin@mga.asn.au www.mga.asn.au Freecall: 1800 888 479

RETAILER DIRECTORS Debbie Smith (President): Queensland Grant Hinchcliffe (Vice President): Tasmania Graeme Gough: New South Wales Michael Daly: Victoria Gino Divitini: Western Australia Carmel Goldsmith: New South Wales Chris dos Santos: South Australia Lincoln Wymer: Victoria

MGA CHIEF EXECUTIVE OFFICER Jos de Bruin 03 9824 4111 E: jos.debruin@mga.asn.au

CORPORATE PARTNERSHIP AND MEDIA SALES Mark Paladino 0417 264 331 E: mark.paladino@mga.asn.au

EDITORIAL AND PRODUCTION

E: genevievel@mga.asn.au

FOLLOW US ONLINE: www.facebook.com/ MGAIndependentRetailers www.linkedin.com/company/ mga-independent-retailers www.twitter.com/ MasterGrocers COVER: Ritchies CEO Fred Harrison & MGA President Rod Allen attending a recent industry launch.

CONTENTS 5 CEO welcome

INDUSTRY NEWS 6 MGA President Rod Allen retires 7 2018 MGA Board of Directors election 9 It’s time for the big banks to bring in least cost routing!

10 MGA Industry Business Breakfast and AGM 12 MGA Board of Directors dinner 13 Governer of the Reserve Bank of Australia – Least Cost Routing 14 Mental health of self-employed people counts – finally 15 Hackers targeting businesses in sophisticated scam 16 Country of Origin Labelling: Court rules fish oil capsules not ‘Made in Australia’ 17 Mental health linked to economic productivity in small business policy 18 Foodland South Australia – Beyond 20//20 “Great Food Lives here” 19 Grocery and Liquor Association (GALA) 21 Roger Drake OAM – Foodland South Australia 22 Busting the myths of Australian petrol price cycles 24 Ritchies concept store relaunced in Rowville 25 NSW Tobacco Strategy 26 Victorian small businesses to go up against German goliath Kaufland 28 IGA Morphetville – South Australia 29 Assistance extended for border businesses impacted by Container Deposit Scheme

LEGAL AND HR 31 32 32 33 34

Failure of unfair dismissal claim based on domestic violence Can an employer refuse an employee to undertake secondary employment?

Offsetting against casual loaded payments Christmas trading hours changes have been good for independent WA businesses Introducing MGA’s new corporate partners

LIQUOR NEWS 35 Update – NT Alcohol Policies and Legislation Reforms 39 Northern Territory Government and Grocery Store liquor licenses 39 CUB Appointments New Vice President Sales 41 Digital Driver Licence – The New Form of Acceptable ID 42 MGA National Liquor committee Annual End of Year Gathering

TRAINING 47 Forklift injury 47 Chemicals and storage 47 Correct handling and storage of hazardous foods 49 Best food handling practice 49 Stay safe in the heat

www.mga.asn.au

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CEO REPORT

CEO WELCOME Welcome to the first edition of Independent Retailer for 2019. One year gone and another started. We can’t change the past but we can learn from the experiences and develop strategies to do things differently and better in 2019.

A new year brings with it a feeling of renewal and freshness. An opportunity to begin the year a little differently to where you left off in 2018. This is the case for all our members businesses whether they be small, medium or large in size.

Members, ask yourself the question, “What is it you are going to do differently in your businesses in 2019 from where you left off in 2018?”

This forthcoming year will again be tough and challenging, we know that. Its all about how we prepare our businesses for those more difficult trading times ahead.

Independent supermarkets and liquor store operators cannot for a moment stand still. Doing nothing to change the way members interact with the consumer is not an option.

At the “back of house” perhaps there are opportunities for members to thoroughly review all the costs of doing business such as insurance, electricity, waste management, staffing, work place health and safety, cleaning and so on. Small savings in each cost category could add up to significant savings to assist the growth of hard-earned margins.

To maximise the Return On Investment (ROI) on your stock investment, members may consider conducting range reviews of fresh, delicatessen, grocery, tobacco and liquor items, remembering that 80%

of sales generally comes from 20% of the total range carried. Dead stock on the shelf ties up valuable working capital required for members’ businesses.

Industry training is a huge opportunity to unlock the potential in members’ staff performance to engage with customers more effectively. Compliance training also helps to improve workplace health and safety, food safety practices that enable business standards improving which is a very worthwhile investment. Further training to professionally develop staff is essential to retain customers in this threatening digital age that is only going to grow. MGA can assist with all these opportunities.

What is your store famous for?

Independents are terrific at building strong relationships with the communities they trade in. Communities are very keen to support their local grocery and fresh produce growers and producers. Stocking local products is a genuine extension to supporting other local businesses and providing customers with an authentic and meaningful choice and alternative to the ever growing “vanilla” chain and discount stores.

role. Debbie who owns and operates 3 supermarkets in Toowoomba, Queensland has been a dedicated MGA Director for more than 15 years and will provide MGA with terrific leadership and vision to enable MGA to continue to serve its members in a measured and effective way.

MGA’s Board also welcomes newly elected Director Lincoln Wymer. Lincoln has worked in the independent licensed supermarket sector for most of his life in a myriad of high level operational roles and currently oversees the operations of a major group of 12 licensed supermarkets trading in Victoria and NSW. The MGA Board of Directors and team are looking forward to another year of assisting members with the many matters and issues of concern and will continue to advocate at state and federal government levels to deliver the very best of outcomes for its members – independent supermarket, liquor and timber and hardware owners and operators.

Best wishes for a terrific trading year!

Jos de Bruin CEO MGA Independent Retailers

Rod Allen, MGA’s long serving President of 15 years and Director for over 20 years decided to retire and step down from his MGA Board duties and responsibilities at the November 2018 AGM. Rod’s inspirational leadership and impeccable service to the independent retail sector will be greatly missed. Thanks Rod for all you have done for our industry over this time.

Debbie Smith, MGA’s most recent Vice President has moved into the President’s

www.mga.asn.au

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INDUSTRY NEWS NATIONAL

MGA President Rod Allen retires Rod Allen, MGA’s long serving and hard working Director for over 20 years and dedicated Board President for over 15 years, has officially retired from all MGA Board of Directors duties.

Made official at the MGA Industry Business Breakfast held at Leonda Receptions in Hawthorn, in front of more than 120 MGA members, corporate partners, industry stakeholders and friends of MGA, on the 21st of November 2018, Rod, owing to ill health, decided it was time to step down and

hand over the baton to another MGA Board Director.

Rod has led and inspired an amazing Board of Directors, comprising independent supermarket owners from around Australia, taking the MGA organisation from a Victorian state based employer organisation with 375 members in 2005 to a national organisation in 2018. Today MGA has more than 2,600 members, employing more than 115,000 staff with sales in excess of $14b across all states and territories.

Rod has been the face of all MGA members (family enterprises and private businesses) when meeting with state and federal politicians as well as regulators such as the ACCC. Rod is well known for his warmth, approachability and easy engagement style which together with his calm, measured and inclusive leadership approach contributed toward a highly respected, strong, cohesive and collaborative MGA Board of Directors.

Back – Chris dos Santos, Grant Hinchcliffe, Gino Divitini, Jos de Bruin; Front – Rod Allen, Graeme Gough, Debbie Smith, Carmel Goldsmith, Michael Daly

Rod Allen, Hon Bert van Manen MP, Paul Nielson, Dr. Michael Schaper, Tyrone Jones, Peter Piccone, Jos de Bruin

Rod Allen, Roger Drake, CEO Drakes Supermarkets and Jos de Bruin

Back – Jos de bruin, Steve Miller, Grant Hinchcliffe, Michael Daly, Andrew Bray, Gino Divitini. Front – Chris dos Santos, Rod Allen, former Metcash CEO Ian Morrice, Debbie Smith

February 2019 – Edition 1

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INDUSTRY NEWS NATIONAL

2018 MGA Board of Directors elections While being a rock-solid MGA leader and dedicating much time and resource to MGA, Rod together with his business partner Ron Corrigan have been running a successful local supermarket in Mount Martha, Victoria for 30 years.

Every year, 3 MGA Board Directors must step down from the board and either resign or seek re-election.

We would like to thank Rod for his generous friendship, his time and his unwavering commitment to the prosperity of MGA’s members.

The AEC conducted its mail out to all MGA members in September 2018 seeking expressions of interest for nominations to become a MGA Board member.

We wish Rod good health and good times in to the future.

The current board members who stepped down included; Chris Dos Santos (SA), Carmel Goldsmith (NSW – casual vacancy) and Rod Allen (Vic). Rod Allen decided to step down and retire from MGA’s Board. Both Chris dos Santos and Carmel Goldsmith re-nominated for their board positions.

The Australian Electoral Commission (AEC) conducts the nomination and ballot process.

Lincoln Wymer (FoodWorks (Vic & NSW)) expressed his interest to become a MGA Board Member by putting his nomination forward to the AEC. Given that Rod Allen had stepped down and this meant there were only 3 nominations, this paved the way for Lincoln to be appointed to MGA’s Board without the need for a ballot.

Farewell and heartfelt thanks to Rod Allen for his tremendous service to MGA’s Board and our industry and warm congratulations to Lincoln Wymer who became a Director of MGA, effective from the AGM on 21 November.

Steve Sellars with Rod Allen

Rod Allen – passionate indepenent retailer

MGA meets with Prime Minister and Minster for Employment Late in December 2018 MGA had the opportunity to briefly meet with Prime Minister Scott Morrison and Minister for Employment, Kelly O’Dwyer. Both the Prime Minister (when Treasurer) and the Minister for Employment (when Small Business Minister in Cabinet) were instrumental in the government putting forward to the Parliament, the vital changes to section 46 (misuse of market power) in the Competition and Consumer Act, by including the Harper Review recommended, “Effects Test” into the Act. This was subsequently legislated after 10 years of hard lobbying work

David Gandolfo – COSBOA Director, PM Scott Morrison, Minister Kelly O’Dwyer and Jos de Bruin.

by MGA, its members and industry stakeholders.

www.mga.asn.au

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INDUSTRY NEWS

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February 2019 – Edition 1

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INDUSTRY NEWS NATIONAL

It’s time for the big banks to bring in least cost routing!

The lack of action from the major banks to fast track Least Cost Routing (LCR) in 2018 has been very disappointing for MGA members around Australia. Contactless payments made by consumers has become the norm, with the four major banks and credit card brands, Visa and Mastercard, being the major beneficiaries of the increasingly debilitating merchant fees that are being charged to our members.

In our industry sector we cannot recoup merchant fees by passing these fees onto our customers as they do in other industry sectors.

Our members cannot pass on merchant fees as they will lose business to the chains, (Coles and Woolworths), which are banks (Acquirers) in their own right, so they pay very little merchant fees, again placing independent supermarkets and liquor stores at another disadvantage.

But here in lies the inequity of consumer expectations – when booking hotels, air travel and car hire, consumers are compliant in paying the additional merchant fees. When paying bills for government departments (car registration) and city councils, consumers incur a “passing on” of a credit card surcharge – and some businesses even make money on the transaction!

As small businesses, MGA members rarely hire a security guard to pick up their cash – what cash? Everyone chooses to pay with credit cards for multiple reasons; they don’t have the cash, they want to earn points, they want to pay off goods, it’s convenient, it’s safer, it suits their budgeting, they can better monitor spending – it’s a basic consumer choice. In fact, there’s nothing more stressful than someone counting out coins at the register on a busy day.

Security guards don’t count the cash, nor do they go to the bank for members and wait for all that cash to get counted. Members rarely have the luxury of someone like this doing their cash handling in those big bank bags filled with $100 notes!

So unfortunately, as a small business, members are forced to pay merchant fees plus any other hidden fees that the banks choose to randomly charge businesses.

MGA has and will continue to strongly advocate on behalf of members to federal Members of Parliament to introduce laws to help accelerate the rollout of LCR for Australian merchants. It is disappointing the four major banks have not introduced new routing services for contactless payments as it is costing MGA members millions of dollars a year.

The big four banks are at various stages of “Least Cost Routing” development which will include an eftpos facility for consumers to avail themselves to, at the point of purchase terminal and will cost 40% of a credit card tap and go transaction.

At this point no major bank has completed the rollout of LCR – which is expected to at least halve the fees paid by merchants each time a customer makes a contactless payment with a debit card.

The yet-to-be-delivered service will enable merchants to direct card payments through the eftpos system, rather than high-cost platforms operated by Visa and Mastercard.

In December 2017, the federal House of Representatives Economics Committee called on the banks to offer LCR by April 2018. This has not happened. The Reserve Bank renewed its criticism of the major banks for their slow efforts to develop and implement LCR. Tony Richards, the head of the RBA’s Payments Policy department told the Australian Payments Summit in Sydney that the slow rollout of low-cost payments systems reflected a lack of competition in the merchant acquiring (banking) market.

Small Business & Family Enterprise Ombudsman, Kate Carnell, has also stepped up the pressure on the government to enable LCR to be fast tracked for merchants.

MGA would like to strongly encourage members to contact your bank and to discuss the introduction of “least cost routing” (LCR) into your business. If your bank is unwilling to listen to you and provide the LCR solution to your business, then perhaps it’s time to speak with another bank who is willing.

www.mga.asn.au

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INDUSTRY NEWS

MGA Industry Business Breakfast and AGM MGA held its annual Industry Business Breakfast and Annual General Meeting, sponsored by eftpos and National Australia Bank, in Melbourne on Wednesday 21 November. Traditionally, this event is held in a different capital city each year to allow members to take part in this significant event, involving MGA’s members, corporate members and industry stakeholders, together with members of parliament and government regulators.

Held at Leonda Receptions in Hawthorn, 120 members and friends of the independent supermarket and liquor industry gathered to network, catch up with old friends and listen to 3 guest speakers.

Master of Ceremonies and President of MGA’s Board, Rod Allen, led the proceedings for the morning and set the scene for an informative and engaging event. Guest speakers included; Chris Naish, former CEO of the Reach Foundation, who spoke about workforce engagement and the social and commercial benefits of better interactions between staff and business owners; Andrew Edwards, Director of Enforcement from the Fair Work Ombudsman, who explained the role of the Fair Work Ombudsman to eradicate employers

Industry Business Breakfast attendees

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Brien McDonald – NAB

who do not pay their staff correct wages, and who leave law abiding employers at an unfair competitive disadvantage; and Brien McDonald, National Australia Bank Senior Economist, who delivered in layman’s terms, some compelling insights into the economic performance and health of the Australian economy.

MGA’s voluntary community arm, the Grocery and Liquor Association (GALA) presented a cheque to new Reach Foundation CEO and former “Reach Kid”, Sasha Lawrence, for $33,000 toward funding vital youth development programs. These funds were raised from MGA’s GALA Ball and GALA Golf

Chris Naish – former Reach CEO

Jack Simic and Steve Baranouski – Friendly Grocer QLD Day both held in 2018. Sasha thanked our industry for their involvement, commitment and generous contributions to the Reach Foundation. GALA Patron Fred Harrison was also present in the audience.

This event also presented an opportunity for MGA’s Board of Directors to publicly recognise the services of two MGA Directors, Andrew Bray from NSW who served for over 9 years and retired in late 2017 and Steve Miller from Victoria, who for more than 20 years served as MGA Board Director, 15 years of which as Vice President. Steve officially retired in early 2018.

Sasha Lawrence – Reach CEO and Jos de Bruin

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Long serving MGA Board President Rod Allen also officially retired at the AGM owing to ill health. Rod has been a revered MGA Board Director for over 20 years and served as President for 15 years. Collectively, with more than 50 years of service to MGA’s Board and their commitment to the prosperity of MGA’s members around Australia – we thanked them for their outstanding service.

After the final speaker, Rod Allen wrapped up proceedings by thanking all MGA’s Board of Directors, MGA’s National Liquor Committee, MGA’s members around Australia, corporate partners and industry stakeholders for their tireless dedication and hard work toward helping the independent supermarket and liquor store sector weather the storm of unprecedented competition, increasing costs to do business and a myriad of other day to day business challenges.

“In difficult trading times like this, we stick together, stay united and face the challenges together. Together we are stronger and we will succeed.”

The AGM was held shortly after the completion of the breakfast.

John Morris – GM Metcash VIC, George Kovits – MGA Liquor, Tony Leon

Gary Dickson, Grant Hinchcliffe, Mick Daly, Marcus Aquilina, David Seymour, Mark Paladino, Debbie Smith, George Kovits, Dean White, Thinh Dao, Lincoln Wymer, Carmel Goldsmith, Gino Divitini (rear), Andrew Bray (rear), Michael Potenza (front), Jos de Bruin, Marie Brown

MGA Corporate Partners meet MGA Board of Directors Neil Corrigan and Nick Carni

MGA’s corporate partners play a vital role in assisting MGA to provide much needed resources to help assist members with their day to day matters and issues of concern.

MGA’s Board of Directors met with MGA’s corporate partners on 21 November at Leonda Receptions, Hawthorn, Vic. in an informal forum setting to better understand the needs of service and product suppliers and how MGA could assist those suppliers who assist MGA.

Jim Kavanah – IGA, Rick Martino and Kym Coventry – Foodworks

Brien McDonald – NAB, and MGA TMA President Peter Alexander – Peuker and Alexander

Board members made mention that MGA is able to offer members a unique support service. This is only made possible because of the support our corporate partners give MGA and who want the independent sector to not only survive but prosper. Very few industry organisations employ their own Workplace Relations and Employment Law lawyers in-house.

They usually outsource which can provide an inferior service. For example, MGA’s members have ready access to 4 MGA Legal and HR lawyers.

It is an important initiative to have discussions with MGA’s corporate partner stakeholders. MGA and hopefully suppliers of product and services benefit from this transparent engagement also.

www.mga.asn.au

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INDUSTRY NEWS

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MGA Board of Directors dinner On 20 November 2018, the evening before MGA’s AGM, MGA’s Board of Directors held a dinner in honour of three retired MGA Board Directors. The most recent of whom was long serving and very popular Board President for 15 years, Rod Allen.

Rod Allen served as MGA Director for over 20 years, Steve Miller (Ritchies Vic, NSW & Qld) served as Board Vice President for over 15 years and Board Director for over 25 years and Andrew Bray (NSW) served as MGA’s Board Director for over 9 years.

Service to our industry sector by these 3 dedicated industry leaders has been outstanding. Fiercely independent and always on the lookout for opportunities to better the lives of Independent retailers and their businesses, all 3 Directors will be sadly missed.

In having said that, it is with pleasure MGA announces and warmly welcomes its new Board President, Debbie Smith (Qld), the new Vice President Grant Hinchcliffe (Tas), 1 year MGA Directors Graeme Gough (NSW) and Carmel Goldsmith (NSW) and newly elected MGA Director Lincoln Wymer (FoodWorks Vic & NSW).

Jos de Bruin – MGA, Steve Miller (retired), Lincoln Wymer (VIC & NSW), Grant Hinchcliffe (TAS), Debbie Smith (QLD), Mick Daly (VIC), Graeme Gough (NSW), Rod Allen (retired President), Gino Divitini (WA), Carmel Goldsmith (NSW), Andrew Bray (Retired) and Phil Ibbotson (Company Secretary). Absent Chris dos Santos (SA)

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Rami Kulafi, Phillip Ibbotson, Michael Lorenz, and Len Morabito

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February 2019 – Edition 1

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INDUSTRY NEWS

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NATIONAL

Governor of the Reserve Bank of Australia – Least Cost Routing In a recent speech at the Australian Payments Summit in Sydney, the Governor of the Reserve Bank of Australia, Philip Lowe, made some very interesting comments concerning the big four banks introducing Least Cost Routing (LCR) to their small business customers, sooner rather than later.

Here below are a few extracts of this compelling speech that focuses on assisting small businesses with their future sustainability by helping to reduce merchant fees.

“Governor of the Reserve Bank of Australia (RBA), Philip Lowe, has issued the strongest warning yet that if Australia’s big banks and credit card schemes don’t address ongoing technology outages and upgrade lethargy, the central bank will intervene through regulation.

In a key speech at the recently held Australian Payments Summit in Sydney, Lowe made it clear that patience has now run out over collective foot-dragging within the big four banks over the slow pace of upgrades needed to plug in both the New Payments Platform and least cost transaction routing to push down merchant fees.

“Over recent times, there have been a number of serious operational incidents that have interrupted the payments system. On some occasions these have been caused by problems with the telecommunications companies and at other times by problems at the banks,” Lowe said.

“We all need to do better here. As we rely less on cash, outages affecting retail transactions can have a significant impact on businesses and individuals. So continued effort needs to be made by all participants in the payments system to reduce operational problems. If this does not happen, then it is possible that the Payments System Board could consider setting some standards.”

Another item on the RBA’s late homework list is the implementation of LCR that allows merchants to dictate what rails payments made to them to help avoid fee gouging by banks and credit card schemes via default settings on payment terminals and merchant acquirer accounts.

In simple terms, the reforms allow merchants to make the call as to whether a tap-and-go payment goes routes via the cheaper eftpos cheque and savings route as opposed to rails run by card schemes like Mastercard and Visa – an important difference now that eftpos has contactless card functionality.

Choice of routing issue is set to become a major access and equity issue for transport authorities in NSW and other states as they prepare to accept contactless payment cards in addition to contactless electronic tickets across their networks because many commuters may not have a Mastercard or Visa product in their physical or virtual wallets.

“Some acquirers have already completed the necessary work and are attracting new merchants. Others, including the major banks, made commitments earlier in the year regarding the timetable for this work to be completed. Partly on the basis of those commitments, the Payments System Board made a decision not to regulate,” Lowe observed, not uncritically.

“Since then, I regret to say there has been slippage by some, who have cited technical problems. It is important that the banks get back on track here. A failure to deliver on commitments or to provide the payment services that the community needs will inevitably lead to calls for further regulation.”

In a subsequent Australian newspaper report it was quoted that Reserve Bank Governor Philip Lowe has been forced to intervene in the rollout of new, low- cost instant payments, after big banks failed to live up to promises over a scheme that could weaken their control of the system.

Dr Lowe told the audience at the Australian Payments Summit in Sydney that he recently wrote to the biggest banks, Commonwealth Bank, Westpac, ANZ and National Australia Bank, because of the “slow pace of rollout by the banks, and the prospect of delays” in the so-called new payments platform.

He said the major banks also failed to come good on a promise to allow shop owners to route debit payments through the lowest-cost system.

The RBA earlier this year chose not to step into the market and regulate the debit system after the major banks pledged to institute the changes reasonably quickly.

“A failure to deliver on commitments or to provide the payment services the community needs will inevitably lead to calls for further regulation,” he said.

MGA is very hopeful that the four major banks will fast track their LCR capability and introduce this lower cost payment facility to members as soon as possible.

www.mga.asn.au

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Mental health of self-employed people counts – finally COSBOA congratulates the government and Small Business Minister Senator Michaelia Cash on the support for the mental health of the small business person.

Peter Strong, CEO of COSBOA, stated, “This has been a long time coming. For years COSBOA has demanded that the selfemployed person receive the same consideration as everyone else in the workplace: the employees. But due to the numbskull far right laissez-faire economists and the Neanderthal far left sociopaths we have been invisible, we have had our humanity ignored and we have been treated as second class.”

COSBOA has had to demand that other organisations such as the Australian Human Rights Commission, other peak industry bodies and the various state and federal Departments of Health start to better understand that the majority of employers in Australia are actually human beings with mental health needs. They need to remember that there are over 1.5m business people in Australia who do not employ anyone but still work and are part of a workplace. Everyone’s health should count.

Mr Strong added, “And for those challenged by the concept of all people being important let us point out several facts: a workplace cannot be healthy if only the employees are considered as important; the small business employer cannot make jobs secure, workplaces safe and compliance met if they are having a mental health crisis. If the employer is having a

health crisis it puts the business and everyone’s jobs at risk; an overly stressed anxious employer will probably make employees the same way; the more you ask an employer to do in the way of compliance the more likely stress will occur; everyone in a big business is an employee; and most people in a workplace actually do care for each other.”

Mr Strong further added, “What has created this issue is those dummies mentioned above who say things like ‘when you start a business you know what you sign up to’; ‘how hard is it?’; or ‘you just have to step up to the mark’. Asking a person to run a successful business, employ people and then be the pay clerk for paid parental leave, be the unpaid collector of superannuation funds for multi-million dollar financial institutions and understand hundreds of pages of workplace relations gobbledygook is not going to help with their own health or therefore the health of others. And the latest proposal that a self-employed person be forced to manage someone else’s horrific domestic violence problem is also profoundly disturbing.”

“Well done to the government and everyone should be aware COSBOA will be there to make sure organisations who sign up to be part of this don’t do so just because it makes them look good, those involved must actually and honestly care for people not just for ‘the look.”

MGA is a member of the Council of Small Business Organisations of Australia (COSBOA) Board.

MGA staff members MGA members are well served by a dedicated MGA team comprising Legal and HR services, industry training, industry representation and advocacy and industry events. As your dedicated industry employer association, we look forward to supporting YOU, our members, in 2019!

Top Row: Marie Brown, George Kovits, MGA President Rod Allen, Christine Potter, Mark Paladino; Middle Row: Jos de Bruin, Meena Iskander, Jess Avery, Courtenay Hirst, Ann Sanfey, Dale Clark; Lower Row: David Grey-Smith, David Mostokly, Belinda Imbriano, Desma Harrod

February 2019 – Edition 1

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INDUSTRY NEWS NATIONAL

Hackers targeting businesses in sophisticated scam The ACCC’s Scamwatch is warning businesses about business email compromise (BEC) scams. This year, reports to Scamwatch about these scams have grown by a third, with businesses reporting losses totaling $2.8 million – accounting for 63 per cent of all business losses reported to Scamwatch.

In other variations of the scam, the hacker will send an email internally to a business’s accounts team, pretending to be the CEO, asking for funds to be urgently transferred to an off-shore account. Hackers may also request salary or rental payments be directed to a new account.

What are BEC scams?

This is when a hacker accesses a business’s email account or ‘spoofs’ a business’s email so their emails appear to come from the company. The hacker then sends emails to customers to notify them that the business’s banking details have changed and that future invoices should be paid to a new account. These emails look legitimate as they come from one of the business’s official email accounts, prompting customers to make payments.

Protect your small business • As a first step, all small businesses should urgently review how they verify and pay accounts and invoices.

• Consider a multi-person approval process for transactions over a certain dollar threshold.

• Check directly with your supplier if you notice a change in account details – don’t just rely on return email, instead find older communications to ensure you

•

have the right contact details or otherwise independently source them.

Keep your IT security up-to-date with anti-virus and anti-spyware software and a good firewall.

If you fall victim to BEC scams, contact your financial institution immediately and consider professional IT advice to ensure your email systems and data are secure from hackers.

Businesses can report scams to www.scamwatch.gov.au and also subscribe to Scamwatch on Twitter and Scamwatch radar alerts to keep up to date with the latest scams affecting the business community.

Source: ACCC Small Business team

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Pro Au

NATIONAL

Country of Origin Labelling: Court rules fish oil capsules not ‘Made in Australia’

of the following ents:

On 3 December 2018 the Federal Court ruled that the encapsulation in Australia of imported fish oil and Vitamin D

by Nature's Care Manufacture Pty Ltd (Nature’s Care) and would not permit the capsules to be labelled ‘Made in Australia’ under the Australian Consumer Law’s (ACL) Country of Origin labelling provisions.

n Australia’ or an grown’ or

“The ACCC is pleased that the approach of the Federal Court is consistent with the guidance the ACCC has given industry about country of origin labelling,” ACCC Deputy Chair Mick Keogh said.

of Australia’ or ed in Australia’ or e of Australia’ or an produce’ or an product’ or

Grown in Australia Nature’s Care’s Fish Oil 1000 + Vitamin D3 product is encapsulated in Australia using fish oil and Vitamin D imported from overseas. The product is sold under a ‘Made in Australia’ kangaroo logo licence, which expired on 31 December 2018.

The ACCC’s guidance was released in response to new laws passed by the Parliament that changed the criteria for companies to claim ‘Made in Australia’ status.

While Nature’s Care’s action was against AMCL, the ACCC intervened in the case as a matter of public importance and to assist the Court by providing expert evidence.

Earlier this year, vitamin manufacturer Nature’s Care applied to renew its licence from the Australian Made Campaign Limited (AMCL) so it could continue to use the ‘Made in Australia’ kangaroo logo for its Fish Oil 1000 + Vitamin D3 soft gel capsule product.

The ACCC provided evidence to support its view that, consistent with its published guidance, encapsulation and the addition of a vitamin should not be considered a ‘substantial transformation’ of the imported ingredients. The Court accepted the ACCC’s position.

The AMCL is the organisation responsible for licensing the ‘Made in Australia’ kangaroo logo.

The AMCL rejected Nature’s Care’s licence renewal application so it would accord with the views expressed by the ACCC in its industry guide on complementary healthcare products and Country of Origin labelling.

an (kind of food)’ e.g. n apples

Nature’s Care instituted proceedings in the Federal Court for a declaration its Fish Oil 1000 + Vitamin D3 product was last ‘substantially transformed’ in Australia, which would have permitted it to be labelled ‘Made in Australia’ despite containing primarily imported ingredients.

hich type of claim qualifies to make produced’)

A p

Australian product

A b

Background: Complementary medicine products are not required by law to carry country of origin labelling. However, companies that choose to make country of origin claims must be aware of the laws against false, misleading or deceptive claims.

Under Australia’s new country of origin labelling framework, products that are manufactured in Australia using imported ingredients must be last ‘substantially transformed’ in Australia to have the benefit of the AMCL’s ‘made in’ safe harbour defence. The safe harbour serves as an automatic defence from court action on the basis that the country of origin claim is false, misleading or deceptive.

While the definitions of ‘gro ‘produced’ overlap, ‘produc broader and captures foods technically ‘grown’ e.g. wate In March 2018, the ACCC published a guide on how the country of origin labelling laws applied to complementary healthcare products.

“Country of origin representations can be a powerful marketing tool for businesses, as many consumers are willing to pay extra for Australian made products. The ACCC will take action to maintain consumer confidence in labels claiming that products are Australian made.”

The ACCC’s guides reflect the ACCC’s interpretation of new laws as passed by the Commonwealth Parliament and are not binding in and of itself. The interpretation of the law is ultimately a matter for the courts.

Source: ACCC

February 2019 – Edition 1

P A

Produce of Australia

“What constitutes ‘substantial transformation’ under the law will vary depending on the product. Because of this, the ‘substantial transformation’ test can be complex and, at times, technical to apply. We are pleased that the court has clarified this aspect of the law so that businesses can more confidently determine whether they can make country of origin claims about their products,” Mr Keogh said.

e marks only for contain exclusively ngredients

A g

The ACCC publishes guides when new laws come into effect, designed to assist businesses and consumers to understand its enforcement approach.

Bar chart shaded to 100%.

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INDUSTRY NEWS NATIONAL

Mental health linked to economic productivity in small business policy For many years MGA has been advocating on behalf of members in regard to the creation of “mental health” support for family enterprises and private businesses. In the past, the focus by governments and business communities has been on the mental health of staff and not that of small business owners. This is changing with small business owners also being included in valuable mental health education and awareness campaigns. MGA congratulates Minister for Small Business Michaelia Cash upon her most recent announcement regarding this serious matter.

The Coalition Government recently announced specific funding for mental health assistance for small business.

Minister for Small and Family Business, Skills and Vocational Education Senator the Hon Michaelia Cash said the package was part of the Government’s strong focus on small business as a key economic driver, and a recognition that mental health is linked to the productivity of the small business sector.

“I have met with hundreds of small businesses across Australia over the last few months and mental health has been a key issue raised with me, in particular by sole traders.

“Mental health issues in small business is intrinsically linked to our nation’s economic productivity, with the estimated cost to the Australian economy each year in lost productivity due to mental health issues being $12.8 billion.

An analysis by PwC found that Australian small businesses have a $14.50 return on investment for each $1 spent on mental health relating to the workplace.

The Coalition Government has also tasked the Productivity Commission to conduct an inquiry into the effect of supporting mental health on economic and social participation, productivity and the Australian economy.

“One size does not fit all. We need to ensure that the support mechanisms that we have in place cater to small and family businesses of all sizes,” Minister Cash said.

The small business mental health package includes: • $3.1 million to expand the trial of leading mental health organisation Everymind’s ‘Ahead for Business’ program, targeted at supporting small and family business – particularly sole proprietors; • $500,000 as initial support for a nationwide government campaign to promote existing mental health resources for small business; and • An inaugural small business mental health roundtable with key stakeholders across the small business and mental health sectors to inform this policy area, particularly for regional and rural Australia.

Minister Cash said a targeted approach to small business and mental health was critical. Current workplace mental health resources are not always suitable for small business owners, as they focus on organisations that have a dedicated Human Resources and Work Health and Safety function.

“There are 3.3 million small and medium businesses in Australia, employing around 7 million Australians. We want to be sure we have the right resources in place to take care of the mental health of the Australians that are out there, building a business, growing the economy and employing other Australians, Minister Cash said.

Director of Everymind, Jaelea Skehan said a survey of more than 440 small business owners conducted by their Institute showed they had higher levels of symptoms of depression and anxiety than the national average. Stress levels were high too with 57.6 per cent falling outside the “normal” range.

“It is great to see the mental health and wellbeing needs of small business owners and sole traders being recognised by governments,” Ms Skehan said.

MGA members can find out more information pertaining to mental health in the workplace on MGA’s website. Log into your member portal at www.mga.asn.au and find the link under resources.

www.mga.asn.au

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INDUSTRY NEWS

NATIONAL

Foodland South Australia – Beyond 20//20 “Great Food Lives here” On Friday 30 November, Foodland, one of Australia’s premier independent supermarket groups, held its annual industry update, led by Foodland CEO, Con Sciacca, Chris Villani, General Manager of Marketing and Operations Manager, Michael Reis. This update incorporated considerable insights into Foodland’s sales and marketing performance and consumer insights over the past 12 months and of course, its future plans to continue to grow not only Foodland’s brand with consumers but also the way it wishes to work collaboratively with local and national suppliers and industry stakeholders.

Attended by over 400 Foodland retailers, their managers and staff, local and national industry suppliers and industry stakeholders, this event was officially opened by the Leader of the South Australian Labor Party, Peter Malinauskas, who delivered an inspiring speech, sharing with the audience his vision for a sustainable family enterprise and private business sector in SA, that is not crowded out by the dominance of the 2 chains and Aldi. Peter spoke about the importance of the eco system of local producers and small businesses working together to create prosperity for SA businesses and increasing employment.

Foodland CEO, Con Sciacca

February 2019 – Edition 1

Peter and the SA Labor Party are committed to NOT deregulating trading hours.

The Foodland group was founded in 1962 and has built a fine history of food retailing tradition, endearing itself with all South Australians. At the present time there are 123 supermarkets in the group employing more than 9,000 staff. The group performed very well over the past 12 months considering flat population growth and the many challenges confronting SA independents. Year to date group sales grew 2.2% and average basket size and customer counts continue to be maintained.

Earlier in the day at the Foodland AGM Roger Drake announced his retirement from the Foodland Board after 25 years as its dedicated Board Chairman. A remarkable tenure that will always be remembered.

This announcement was made owing to the Drake family deciding to invest in their own warehouse wholesaling operation and ceasing to be a part of the Foodland group from 1 July 2019. The Drakes Group will also cease sourcing its groceries from Metcash at this time.

In light of Drakes supermarkets leaving Foodland, Con Sciacca outlined the strong Foodland strategy for future growth indicating that the group will decline from 123 stores with Drakes Supermarkets departure and grow its store numbers to 102 through conversions and 5 new stores in 2019. Con indicated that community is the Foodland “high ground” and will be committed to the wellbeing of the environment. Chris Villani enthusiastically committed to delivering a strong marketing plan that will enable a continued awareness growth and inbedding of the Foodland Brand with SA

South Australian Labor Party Leader, Peter Malinauskas consumers. The objective is to “ own South Australia” by growing the Foodland value proposition and connecting with the consumer.

Michael Reis shared the operational side of the Foodland growth strategy indicating a number of stores and locations that will become new Foodland branded stores as well as greenfields sites that will be brought to life in 2019.

Vicki Love, from the township of Minlaton is the first store to be converted to the Foodland brand.

Special guest speaker and world renowned demographer Simon Kuestenmacher shared some compelling demographic insights concerning South Australia that inspired retailers to better understand emerging consumer expectations and trends. Fresh food continues to grow with sugar based products rapidly declining. This trend needs to be reflected in the products retailers stock and don’t stock and the amount of shelf space that is allocated to these items.

Congratulations to the hardworking Foodland team. The Foodland Brand will continue to be Australia’s premier independent Supermarket brand!

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INDUSTRY NEWS NATIONAL

Grocery and Liquor Association (GALA) On 28 November members of the voluntary GALA Committee met with key industry leaders to discuss the wellbeing of MGA’s changing landscape of members (independent retailers) and the future relevance of GALA organised industry events.

Industry leaders who attended the meeting included, Kym Coventry – COO, Foodworks, Jeremy Goodale – GM, ALM and John Gay – Merchandise Manager, Metcash.

It was agreed that the purpose of the GALA Committee was to continue to help keep our industry sector together and provide a conduit to strengthen retailers relationships with industry stakeholders and suppliers. When coming together we also make a contribution toward a community organisation such as the REACH Foundation which supports challenged youth.

It was acknowledged that business is tougher than ever and retailing is very challenging. Through industry led events we can become more united as an industry sector and we can build trusting business and personal relationships through these networking and fellowship opportunities.

Given the many time constraints independent retail owners and operators experience, industry leaders at this meeting suggested that relevant events be organised for times that suit retailers (and their families).

Over the past 30 years the GALA Committee has had many had working contributors, the most recent of whom was Steve Sellars. Steve who has led the GALA Committee over the past couple of years has stepped down from the committee to focus

John Gay, Metcash; Kym Coventry, FoodWorks; Paul Holmes, Bulla; Louise Merlino, Schweppes; Dale Clark, MGA; Aaron Scalzo, Lion; Jeremy Goodale, ALM; Theo Stratopoulos, Consultant; Mark Paladino, MGA; Peter Wagner, ALM, Jos de Bruin, MGA on his own supermarket business in Creswick, Victoria. We thank Steve for his strength of leadership and dedication to driving the GALA committee to organise successful golf days and the annual GALA Ball.

The committee also applauded the commitment of GALA Patron, Fred Harrison – CEO, Ritchies Supermarket Group.

At a recent meeting in December Paul Holmes (Bulla) was unanimously elected as the new GALA Committee President.

The committee also welcomed new committee members; Louise Merlino – Schweppes/Asahi Lifestyle Beverages, Marcus Acquilina – Mitchelton Wines, Peter Wagner – ALM and Mark Paladino – MGA. Additional representatives from Metcash/IGA, Foodworks and ALM to be announced.

The GALA Committee and Patron, Fred Harrison welcomes new committee members as it’s a great way to be involved with the independent supermarket and liquor industry sectors.

Please call MGA if you wish to be involved on 03 9824 4111.

Online sales growth: In 2018 online sales grew by 4% The $17 billion that Australian consumers spent on e-commerce in 2018 is a fraction of the amount spent on retail more broadly. The 4 per cent year-onyear increase in online spending shows a growing demand, as customers begin to better understand and trust the platform.

According to new data from Nielsen, Australians spent $311 billion across

the total retail industry, meaning e-commerce sales made up a little over 5 per cent of the total industry in 2018.

While the number of survey respondents who said they shop more often in-store fell from 56 per cent to 50 per cent year over year, those who said they spent more time shopping online grew from 13 per cent to 22 per cent – an almost

70 per cent increase in volume.

One of the fastest growing sectors in e-commerce according to Nielsen is the purchase and delivery of alcohol, with Beer Cartel co-founder Richard Kelsey estimating the business has grown roughly 30-40 per cent compared to the year prior.

Source: Inside Retail.

www.mga.asn.au

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INDUSTRY NEWS NATIONAL

Roger Drake OAM – Foodland South Australia On 30 November 2018, at the Foodland AGM, after 25 years as Board Chairman of one of the leading iconic independent supermarket brands in Australia, Roger Drake announced that he will step down and resign from the Foodland Board.

This resignation did not come easy for Roger as he has put his heart and soul into growing and developing the Foodland business for most of his working life. The decision was based upon the Drake family decision to leave the Foodland Group and to invest in their own state of the art SA wholesale warehouse and trade under the brand name, Drakes Supermarkets.

Roger has been an inspiration to independent supermarket owners and operators around Australia for over 40 years. Roger’s strong value

to be an independent operator in a very competitive market is renowned throughout the industry. Rather than wait to be “out retailed” by the competition, Roger has always led with innovation and investment, never letting an opportunity to grow his business, lay idle.

Over the years, some of Roger’s personal achievements include Australia Day Council Citizen of the Year, induction into the IGA Hall of Fame, Member of the Order of Australia “OAM”, and induction into Family Business Association Hall of Fame (1st Generation).

Roger and Wendy Drake (and now John Paul Drake) employ more than 6,000 staff in Drakes supermarkets located in both SA and QLD which is an inspiration to any business owner and testimony to the Drake family determination to invest

MGA President Rod Allen, MGA; Roger Drake, Drakes and Jos de Bruin, MGA heavily back into their businesses to delight their current customers and attract new customers.

Congratulations to Roger (and Wendy) for making such a fine contribution to the Foodland Group in SA and the independent supermarket sector in Australia.

www.mga.asn.au

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INDUSTRY NEWS

NATIONAL

Busting the myths of Australian petrol price cycles On 6 December 2018, the ACCC released a report detailing its most recent investigation into the operation of petrol price cycles in Australia.

This latest ACCC report entitled: Petrol Price Cycles in Australia: December 2018 provides an in-depth discussion of how petrol price cycles work and explains how motorists who have a knowledge of the operation of these cycles can use this major capital city market phenomenon to their advantage.

But the report also debunks many of the sensational (and wholly inaccurate) accusations that have historically been levelled at our industry in respect of petrol price discounting cycles.

So, let’s look at some of these accusations that have now been comprehensively exposed as the myths that they truly are.

Myth 1: Petrol price cycles are an industry construct designed to maximise profits This has always been an interesting claim which, curiously, is repeated by ACCC Deputy Commissioner Mick Keogh in the ACCC media release that accompanied the release of the ACCC report this week.

Yet the detail contained in the ACCC report shows quite the opposite.

Petrol price cycles occur in markets where the competition is intense, bordering on extreme. This market phenomenon is driven by the presence of significant numbers of independently operated service stations (including dealer businesses that display a major brand at their site) who seek to progressively and steadily undercut the prices of their competitors in an effort to attract increased numbers of customers.

This discounting occurs over a sustained period (an average of 35 days in Sydney and Melbourne) in a game of ‘discount

February 2019 – Edition 1

leap frog’ that continues to the point where the average retail prices fall below the actual cost of fuel to fuel retailers.

Chart A: The operation of the petrol price cycle produces fierce discounting behaviour that ultimately results in fuel retailers selling fuel below cost towards the end of the petrol price (ACCC 2018) in order to protect sales volumes.

As is clearly shown in the ACCC’s chart above, there are periods in every petrol cycle where the average petrol price in Australia’s major capital cities falls below the supply price (which includes wholesale fuel cost, federal taxes and freight). This represents a significant loss to fuel retailers, particularly when you consider that the retailer must pay the costs of retailing the fuel (i.e. staff wages, rent and electricity) over and above the supply price.

“It goes without saying that if petrol price cycles were truly a market construct designed by fuel retailers to maximise profits, then we have manifestly failed as an industry to achieve this aim”, said ACAPMA CEO Mark McKenzie.

As just discussed, the end of every petrol cycle fuel involves retailers selling fuel below supply cost.

“In other words, they are losing money at this point of the cycle”, said Mark.

It therefore follows that retailers with a substantial number of sites are losing more money than those with fewer sites, because of selling a large volume of fuel below the cost of supply. Eventually, the larger fuel retailers in the market (noting that this differs between individual markets) reach the point where they can no longer afford to participate in the discounting ‘game’. This is why it is generally, but not always, the retailers with the biggest presence in individual markets that move their prices up first.

As these retailers increase their price, other market participants will generally follow.

“After all, why would any sane business owner continue to sell fuel at a loss when one or more of your major competitors has been forced to increase their prices well above your discounted price?”, said Mark.

But, contrary to the claims made by motoring associations (and politicians) that all fuel retailers increase their prices at the same time, the ACCC investigation shows that it will generally take a week for all fuel retailers to increase their prices to the new market average.

No retailer in their right mind would seek to sell fuel below wholesale cost unless they were forced to do so by fierce market competition.

In short, the ACCC analysis leads any objective reader to the conclusion that petrol price cycles are an indication that competition is alive and well in a geographic market.

Myth 2: Service stations all increase their prices at the same time

Chart B: Generally, it takes about a week before all fuel retailers increase their prices to the top of the fuel price cycle, providing an opportunity for informed motorists to make significant savings (ACCC 2018).

INDUSTRY NEWS

“Rather than bleat on about how fuel retailers are increasing prices with apparently large point-in-time margins – neatly avoiding the fact that this occurs after a period of sustained losses – motoring associations who are truly representing their members interests could be suggesting that they should buy fuel now from those retail sites that are still selling fuel at lower prices”, said Mark.

“Interestingly, there are a number of these motoring organisations that appear to prefer a sensationalist headline rather than actually helping motorists to seek out savings before all retailers move their prices to the top of the price cycle”, continued Mark.

But, as the ACCC report outlines, motorists that are closely watching the market can buy fuel as the cycle is turning up and then can refill their tank a week later – as the next cycle of price discounting starts and prices start to fall again.

Myth 3: Motorists are disadvantaged by the operation of petrol price cycles “This is an interesting one and is a claim that I have never understood”, said Mark.

Surely if, due to severe and intense market competition, fuel retailers are forced to progressively discount their prices in response to the discounting behaviour of their competitors, motorists benefit over time through lower average fuel prices over the life of each cycle.

Given that the petrol price cycle operates for up to 35 days in Australia’s largest capital cities, there are large periods of time where the average petrol price is below what might be described as the optimum retail price (i.e. costs plus reasonable profit).

While the commentary of the ACCC report only lightly acknowledges this observation – that is, that motorists generally do better because of petrol price cycles – the benefit can be clearly seen by comparing average petrol prices for cities with a price cycle against those cities without a petrol price cycle.

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associated volatile cashflows created by deep discounting”, said Mark.

Basically, petrol price cycles provide stark evidence that market competition is fierce and are ultimately delivering the lowest possible average price to motorists when considered over time.

Chart C: Average Petrol prices in cities with a petrol price cycle generally pay a lower average price throughout the year, compared with those cities that don’t have a petrol price cycle (Source: Informed Sources).

Chart C shows that motorists living in the three largest cities (i.e. Sydney, Melbourne and Brisbane) – where the competition is so extreme as to generate petrol price cycles – pay lower average prices than motorists in the three smallest cities (i.e. Canberra, Darwin and Hobart) – where the competition in these smaller markets, while strong, is not extreme.

“Sure, we understand that the volatility annoys motorists”, said Mark.

“But if motorists develop good knowledge of the petrol price cycle movements and patronise those businesses that are last to move as the cycle goes up, then they will do much better over time than they would if petrol price discount cycles did not exist at all”, added Mark.

In fact, petrol price discounting cycles are a large part of the reason why Australia’s enjoys the fourth lowest petrol price of all 33 countries that comprise the OECD.

“Petrol price cycles generally do not operate in regional areas for the exact same reason – that is, the level of competition is not so intense as to cause a price discounting cycle”, said Mark.

“If you asked motorists in these smaller capital cities, or regional Australia, whether they would prefer greater levels of price volatility in return for lower average fuel prices over time, I am sure that they would likely say bring on petrol price discount cycles”, added Mark.

Myth 4: Industry controls petrol price cycles Importantly, the discussion of the three myths discussed above debunks perhaps the biggest myth of all. That is, that the fuel retail industry somehow controls petrol price cycles to manipulate the market to its financial advantage.

“If we had our way, petrol price discounting cycles would not exist, and fuel retailers would not be forced to sell fuel below their buy price at any point in time – nor would they be forced to deal with the adverse consequences of the

Chart D: Australian average petrol prices are the fourth lowest of all OECD economies according to the Australian Petroleum Statistics compiled by the Australian Department of Environment and Energy (October 2018).

“I am sure than most in our industry would be very happy to support anyone calling for an end to the petrol price cycle in Australia’s five major capital cities”, added Mark.

“But I cannot see how anyone could dismantle this free market mechanism without violating Australian Competition Law and delivering higher prices to Australian motorists”, concluded Mark.

Source; ACAPMA – CEO Mark McKenzie www.mga.asn.au

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INDUSTRY NEWS

VICTORIA

Ritchies concept store relaunched in Rowville Ritchies newest Fine Food and Wine Merchant concept store relaunched in Rowville during December 2018. Based on the successful model already rolled out in Mt Eliza and Dromana, the 2,600sq mt Rowville store has even more to offer and has moved to the next level.

aged beef, value added chicken and both fresh and frozen seafood lines on display.

The store also boasts a Pie Face hot food case, built into the cigarette kiosk which is proving to be a winning concept for the locals and tradies.

The selection of fresh sushi made on site is perfect for a quick meal or snack that can be consumed in the seating area directly out the front of the store.

The market place feel within the fresh departments has been refined and enhanced from the earlier versions with each department reflecting its own signage, look and feel. Two aisles were removed to open up space for their fresh food offer. The fresh offering is now representative of over 40% of total store size.

The recent investment has seen 40 new staff employed and the planning stage included focusing on range, quality and “market” feel. This included incorporating a large range of International foods, including a large authentic asian range much larger than what is found in a traditional supermarket; as well as a comprehensive mediterranean and indian range to cater for local demographics.

An amazing range of food is on display that will tantalise the senses. From the huge assortment of hard and soft cut and wrapped cheeses as you enter the store, to the incredible Delicatessen showcasing an array of continental small goods, gourmet pastries, “make up your” own salad bar, antipasto and a hot food meals section to make the mouth water. Fresh fish, poultry and meat departments also keep your taste buds salivating with dry

February 2019 – Edition 1

A first for the fine food and wine stores is the gifting area at the front of the store where you can purchase flowers, scented candles, gourmet chocolates, or one of the many gift items on display. Local manufacturer and award winning Lunico coffee can be purchased in 1kg bags or as loose beans as well as T2 in 10pks or gift sets.

Spread throughout the fresh section is an assortment of kitchen essentials selected from several companies. Glassware, cutting boards, cheese knives and more are available making an ideal gift or compliment to any gourmet kitchen.

Ranges of Australian and imported sauces are also prominent throughout this fresh food emporium.

The store also features a large international foods section with in the grocery department offering a larger range of Asian, Indian and Mediterranean lines generally not found in a supermarket. The healthy living

range is impressive with a wide range of lines available in the grocery, dairy and frozen departments. Health and Beauty is another stand out department of the store and has been set up as a “shop within a shop” concept at the front of the store.

The Liquor store is also a stand out, with Sophie the store manager happy to show shoppers around.

Some of the liquor store features on offer are; • Large range of chilled white and sparkling wine.

• Best Premium spirit range that side of the city!

• International wine section • Yarra Valley wine feature • 3 tasting zones which includes the new ‘Tommy’s Bar’.

Ritchie’s also replaced much of the refrigeration installing energy efficient cases with doors. All new lighting through the Fresh section with energy efficient 100% LED. If you are in the Rowville area, please pop in and say “Hi” to the team who are incredibly proud of their new look store.

INDUSTRY NEWS

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NEW SOUTH WALES

NSW Tobacco Strategy MGA is an active member of the NSW Tobacco Strategy Committee and as such is pleased to announce that after an extensive consultation process, Dr Jo Mitchell PSM, Executive Director, Centre for Population Health has determined that the existing NSW Tobacco Strategy continues to provide an appropriate framework for the implementation of policies and programs to reduce smoking in NSW, and it will be extended until 2021. This was announced in early November 2018.

women, and people living with mental illness. This includes further embedding smoking cessation into routine practice at health services, particularly those that work with priority populations.

NSW Health will continue to take a comprehensive approach to reducing smoking in the community including education campaigns, smoking cessation support services, and strong smoke-free and tobacco retailing laws to cut smoking rates.

and over have completed the appropriate tobacco training.

While continuing with the current strategy, the NSW Government will strongly focus on actions to reduce smoking in priority populations, in particular Aboriginal people, pregnant

Members are reminded that there is a FREE tobacco staff training course on MGA’s website. Please ensure all staff members who serve tobacco to consumers 18 years of age

We thank Dr Jo Mitchell PSM, Executive Director, Centre for Population Health and her team for the opportunity to be consulted and involved in this important matter.

www.mga.asn.au

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INDUSTRY NEWS

VICTORIA

Victorian small businesses to go up against German goliath Kaufland In November and December 2018 Melbourne small and family businesses entered the ring against a Goliath, by speaking out against the German mega-mall giant, Kaufland at the State Government’s Kaufland Planning Advisory Panel.

MGA, whose industry partners include; Foodworks, Friendly Grocers, IGA, Cellarbrations, the Bottle O, Bottlemart and Mitre 10, have and will continue to tell the Committee that it’s just not on.

Local businesses from Epping, Dandenong, Chirnside Park, Oakleigh, Coolaroo and Mornington, together with MGA have and will continue to put their case against Kaufland mass rezonings for shopping centre purposes.

“The State Government rightly advocates for vibrant community hubs throughout Victorian suburbs through its Activity Centres Policy. That’s the way planning is supposed to work,” Mr de Bruin said.

“This is about stopping multinational mega-malls from overruling local decision-making and undermining existing planning policies,” said Jos de Bruin, CEO of MGA.

“What Kaufland are asking for is the opposite: mega-malls that will drive business away from neighbourhood shopping strips, which undermines Victoria’s vibrant communities.

“This is about stopping them from making super-profits from land not fit for shopping centres, while squeezing little guys with unfair competition.”

“Anyone who thinks that it’s a coincidence that Kaufland does not want to consult through the normal planning process is right, they don’t.

Planning decisions are supposed to be made by councils after consultation with local communities – but Kaufland is trying to get a free kick.

“Central to our case for all 6 sites is the threat these massive mega-malls pose to the State Government’s Activity Centres Policy, and MGA will continue to make this point very strongly to the Ministerial Planning Advisory panel as the hearings for Oakleigh, Coolaroo and Mornington go into February and March 2019.

Small businesses are dismayed at the decision to take the process of rezoning away from local communities, which if approved will see massive developments dropped into suburbs across Melbourne.

IGA retailer Tony Ingpen on camera

February 2019 – Edition 1

“Kaufland’s free kick would open up Victoria’s planning

IGA retailer Fred Harrison, IGA retailer Tony Ingpen, MGA’s Marie Brown on camera

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INDUSTRY NEWS

IGA retailer Jeff Harper on camera

Fred Harrison on camera

system to other applications by developers seeking to further undermine the State Government’s Activity Centres Policy.”

Government threatening to allow Kaufland to undermine communities and councils.

Local Victorian small businesses will also call for a level playing field on planning proposals.

Media outlets including radio stations, television news stations and A Current Affair have given coverage to the unfairness of allowing the 4th largest retailer in the world, Kaufland, to run roughshod over local councils and go straight to the Victorian Government for a “Free Kick” to have land rezoned and massive developments of mega stores allowed to go ahead.

“Planning processes are a condition of entry to market, and what we’re saying is the rules that applied to local Australian shop development should also apply to multinationals,” Mr de Bruin said.

“The State Government’s policy on Call-In powers shows they are meant to be used to drive state significant economic development, which is code for things like quarries and wind farms.

“Using Call-In powers to approve mega-malls undermines investment in existing shopping centres, which is the exact opposite of what these powers are meant to do.

“For example, why would a community store near any industrial land invest in expansion, with no guarantee an international mega-mall will not open down the road, after no consultation?”

MGA also said the issue was not the fact that Kaufland would pose competition, but that they would get an unfair advantage over existing Australian businesses.

Victorian Retailers speak out against the Victorian

Independent supermarket owners Fred Harrison, Tony Ingpen and Jeff Harper informed the media that “the eco system” of small businesses is under real threat. Planning schemes are the rules that all Australian retail businesses, particularly supermarket owners, expect to be set in stone.

They are the rules by which family enterprises and private businesses invest their hard earned funds to renovate, refurbish and upgrade their stores to compete on a level playing field with their larger rivals. They are the rules that give business owners the confidence and certainty to not only invest but to innovate and employ more local people. Independent supermarket and liquor store owners work very closely with local suppliers giving them avenues of distribution and exposure for their products whether it be local wines, dairy products such as yoghurts and cheeses, fresh local produce, freshly baked biscuits and bakery items as well as a plethora of condiments and other grocery items.

All this is now at risk unless the Victorian Government steps in to stop this unfair behaviour by the Kaufland!

www.mga.asn.au

28

INDUSTRY NEWS SOUTH AUSTRALIA

IGA Morphetville – South Australia In 1980 the Vo family emigrated to Australia from Vietnam. Australia being a strange country with a very different language by comparison to Vietnam, the Vo family started their new life from humble beginnings in Alice Springs soon integrating at every opportunity and embarking upon various means of employment to earn a living including; being a mechanic, building homes for the indigenous and owning a substantial mango farm in Darwin. Seven years ago, the Vo family spotted an opportunity to purchase a medium sized supermarket that was only 7 months old in Morphetville, Adelaide.

Son Anthony, his wife Trang and sister Tham have been running this local community IGA business ever since and have become the hub of the community they trade in.

There have been many ups and downs whilst being in business and there continues to be many commercial challenges to the business including the

deregulation of trading hours and growth of large supermarket developments.

Profitability has become more difficult, as is the case with many members, causing Anthony and family members to work more hours in their business.

In spite of this the Vo family have continued to invest back into their 450 square metre store with the inclusion of a substantial fresh produce and fresh meat offering that generates over 25% of the stores sales. Employing 12 staff and open 7 days a week, the store offers customers local convenience shopping.

The store also carries a Keno and Lottery agency, a significant range of frozen and chilled products, a good range of general merchandise, a hang cell delicatessen, all of which enhances foot traffic and adds to sales. The store is well stocked and carries approximately 9,000 skus which has been reflected in the increase in the average customer basket size over the years. The Vo family are famous for their customer service and knowing all their customers by name. They are proud to be a part of their local shopping centre and work hard together to grow sales across all the businesses through their collaboration.

Store owners and operators Anthony and Trang Vo

February 2019 – Edition 1

29

INDUSTRY NEWS NEW SOUTH WALES

Assistance extended for border businesses impacted by Container Deposit Scheme MGA, MGA Liquor and its members along the NSW side of the Murray River have been strongly advocating the NSW Government for financial assistance to cope with the disastrous loss of business associated with NSW consumers crossing the Victorian border to buy cheaper beverages; everything from water, soft drinks, flavoured dairy products, beer and ready to drink beverages.

The Victorian Government have stated on several occasions that they will not “fix anything that is not broken”. They have stood by their claim that kerbside recycling works well in Victoria so why impose a further cost burden on consumers in the form of a container deposit scheme.

Member for Albury, Greg Aplin announced in late November 2018, the NSW Government would extend financial assistance to independent NSW retailers impacted by the NSW Container Deposit Scheme (CDS) near the southern border until 2020.

We thank Greg Aplin and we also sincerely thank Small Business Commissioner Robyn Hobbs for listening and acting on the needs of the NSW small businesses along the Murray River region.

Mr Aplin said a 12-month financial and advisory assistance package, which was due to end in December, will now be extended by two years to eligible retailers.

“This is a great result that will give NSW border retailers the confidence to compete with their southern counterparts on a level playing field,” Mr Aplin said. “This will help eligible NSW retailers on the border compete with Victorian businesses that operate outside the CDS scheme and help with their transition to the new market conditions.

Tribunal (IPART), to ensure all issues were considered, and we will continue to work with businesses affected to ensure they received the appropriate support moving forward,” Ms Hobbs said. Deputy Premier and Minister for Small Business, John Barilaro said he was pleased to see support extended for regionally-based businesses that have been affected by the scheme, taking the total support period for border businesses to three years.

“We are committed to growing and supporting regional business so I’m very pleased to be able to deliver a solution that works for border businesses,” Mr Barilaro said. “It’s important we deliver relief that keeps businesses competitive and sustainable under the CDS,” Mr Barilaro said. The ACT commenced a container deposit scheme in June while Queensland commenced its scheme on 1 November 2018.

creamy, gooey, ice cream bars.

“It’s clear that the people of NSW are behind the CDS with a recent survey showing 81 per cent of the public support the scheme, with only six per cent opposed. “Almost a billion containers have been deposited in Return and Earn reverse vending machines in NSW since the scheme was launched in December 2017.

“This temporary assistance means border businesses will have the financial support and business advice they need to adjust to the introduction of the CDS,” he said. NSW Small Business Commissioner Robyn Hobbs said the support package will be guided by the work done through IPART and administered by the Office of the Small Business Commissioner (OSBC), providing support based on individual business circumstances.

“The first transitional assistance package has been based on work done through the Independent Pricing and Regulatory

www.mga.asn.au

30

INDUSTRY NEWS

NATIONAL

raspberry with a hint of the finest Brazilian orange essence to create delightfully fruity flavour with a smooth citrus twist.

Mexican Lime with a spritz of cucumber essence was created through the blending of the finest Mexican lime essences with a subtle touch of cucumber to create a refreshing citrus blend.

Lastly, Ginger Beer with a touch of Mexican Lime essence was crafted through the blending of cold pressed and brewed ginger, combined with the delicious zest of Mexican lime essence to create a bold and complex finish.

Schweppes Signature Soft Drinks offer a subtle twist to your favourite flavours. Be sure to taste the next generation of sparkling beverages.

Schweppes reinvents sparkling soft drinks Jacob Schweppe created the world’s first sparkling beverage brand in 1783. Over 235 years on, the Schweppes brand still stands as strong today as it did at the time of its conception.

Inspired by Jacob’s passion for craft, quality and the finest ingredients sourced from across the globe, Schweppes have taken their classic soft drinks recipes and re-imagined them for the modern palate.

Schweppes Signature Series is a brand new collection of sparkling beverages, beautifully packaged in a new, bespoke glass bottle unique to the Signature Series sub-brand. Inspired

by Schweppes’ original Hamilton bottle from 1809, the Signature Series bottle creates an iconic new design for the brand, embodying heritage detailing within the premium glass vessel.

The collection includes Signature Series Mixers launched exclusively in premium bars and venues and Signature Soft Drinks launched in grocery and convenience nationally.

Masterfully crafted with carefully sourced ingredients, the Signature Soft Drinks collection is based on Schweppes’ flavour expertise built over the last two centuries. The range includes three new flavours, made only with natural colours and flavours.

Schweppes’ Master Blenders crafted the new Raspberry with a twist of Brazilian Orange flavour by combining classic

February 2019 – Edition 1

31

LEGAL AND HR NATIONAL

LEGAL AND HR Failure of unfair dismissal claim based on domestic violence.

Domestic violence is an insidious crime against vulnerable individuals. It unfortunately impacts on those who are subject to another person’s control or power and it affects not just the victim but often children who need care and attention. It is for this reason that it is considered important for employers to assist their employees who need support if they become casualties of domestic violence.

Whilst an employer can do a great deal to assist an employee who is suffering the consequences of a difficult domestic situation clearly there must also be some cooperation from the employee. In this case that was not happening, and the Commission correctly recognised that the employer had done all it could to assist the employee and that therefore there was a valid reason for the termination.

The Fair Work Commission has recently provided 5 days unpaid leave for employees who suffer the consequences of domestic violence. The general attitude is to ensure that victims of domestic violence are provided with support both emotional and practical wherever possible.

MGA strongly supports the provision of support and assistance to employees who experience domestic violence and encourages employers to seek advice on how to cope with such problems.

Legally and morally a good employer will always assist any employee who experiences domestic stress. However, it is also important for employees to respect the support that their employers provide if they experience domestic problems.

Recently, an IGA employer was the subject of a claim for unfair dismissal by an employee who was a victim of domestic violence. After hearing from both the employer and employee the Fair Work Commission concluded that after the employee suffered a long period of oppressive domestic events the employer had done everything possible to assist her. The facts that were put to the Commission were very straightforward and simple. The employee was constantly late and took numerous unauthorised breaks but the employer tolerated this conduct.

She often suffered stressful situations and the employer provided paid counselling to assist her. The employer simply requested that she advise them if she could not attend work or if she was going to be late. However, she chose to ignore these requests. This behaviour continued for a lengthy period despite all the assistance that was provided. Eventually, based on the employee’s lack of cooperation, the employer had no choice but to terminate her employment. The Commission recognised the abundant assistance that was given to the employee and stated that the business had, .”Gone to extraordinary lengths to assist the employee in dealing with issues outside work that were impacting on her.”

Have you been affected by fire or flood?

DON’T FORGET MGA LEGAL AND HR ARE HERE TO HELP! Call our specialist team 1800 888 479 (option 1)

www.mga.asn.au

32

INDUSTRY NEWS

NATIONAL

Can an employer refuse an employee to undertake secondary employment?

Employees these days are more inclined to work a second job. When this occurs what rights do employers have to control the situation? The position is generally that an employer cannot regulate an employee’s time outside of working hours. However, there are some steps an employer can take in circumstances in which the second job is creating genuine safety risks or performance issues for the employee.

1. Health and safety risks Employers have an obligation under work health and safety laws and regulations to manage an employee’s safety at work. When an employee appears to be adversely affected for any reason, including fatigue, an employer must implement controls to eliminate or minimise the chance of the employee

injuring themselves at work. Therefore, if an employer is concerned about the risks arising from an employee undertaking two jobs, they can implement policies and procedures that are designed to identify and control the risks. The policies and procedures can also address how the business will investigate and take disciplinary action if an employee does not adhere or breaches any term of the policy.

3. Potential conflict of interest Employers may be concerned about a conflict of interest if an employee is working a second job for a direct competitor or the employee’s second job is within the same industry. In this situation, the employment contract must expressly state the circumstances in which an employee may or may not be able to undertake secondary employment.

2. Performance issues An employee may be under performing as a result of working a second job. In this case an employer should develop and implement a performance management plan with the employee. Disciplinary action or termination should only be considered once the employee has had the opportunity to improve and respond to the issues put forward.

When an employer suspects an employee is working a second job it is important to consult with the employee before taking any disciplinary action. An employer cannot simply prohibit an employee from undertaking secondary work, and in most cases it will be unlawful. However there are strategies that an employer can implement that will assist the business to handle the situation if it arises.

Offsetting against casual loaded payments In late 2018, the Federal Government introduced a new regulation, which prevents employees who have been incorrectly classified as casuals when in reality are permanents due to the regularity of their employment, from claiming National Employment Standard (NES) entitlements (annual and personal leave).

•

a casual loading, which is clearly identified as an amount in lieu of NES entitlements (annual and personal leave); notwithstanding being classified by the business as a casual, the employee was in reality either for some or all of their employment, a full-time or part-time employee; and the employee has claimed payment for a NES entitlement(s) that they didn’t receive for some or all of the period they were incorrectly employed as a casual.

If a casual employee disputes their status of employment and claims that they are in fact either full or part-time employees and that is established, then under the regulation, the business can offset the casual’s loaded rate of pay against the NES entitlements owed to the employee to prohibit the employee from double dipping.

•

The criteria that must be established is as follows: • the employee must be employed by the business on a casual basis; • the employee must be getting paid

This regulation followed a court case that changed the dynamic of numerous industries, including retail and impacted many members, particularly the manner in which casual employees were classified.

February 2019 – Edition 1

The recently introduced regulation came into effect on 18 December 2018.

The Court decision along with this regulation will no longer allow members to merely rely on classifying their irregular employees as just “casuals”.

There is a call to the government to provide an accurate definition of casuals under the Fair Work Act 2009 (Cth), however, until then, members are advised to implement written contracts for the sake of clarity. The contracts should stipulate the exact employment status, the relevant loading that applies to casuals (when applicable) as a separate entitlement atop of the base hourly rate, along with the terms and conditions of work, including an off-setting provision in order to minimise future disputes about underpayment and claiming unwarranted entitlements.

If members have any queries, please do not hesitate to contact the MGA Legal and HR team on (03) 9824 4111, option 1.

33

INDUSTRY NEWS NATIONAL

Christmas trading hours changes have been very good for independent WA businesses MGA applauds the decision and announcement by the Minister for Industrial Relations, Bill Johnston MP, in late November 2018, to rationalise the Christmas/New Year trading hours for 2018.

instead making 8.00am the starting time for extended trading hours this year is a small but welcome decision.” Mr Divitini concluded that, “Undoubtedly, the Christmas trading hours for 2018 are reflective of a much fairer approach to a serious issue.

However, the decision to reduce extended trading by one hour in the morning as distinct from the 2017 trading hours extension, appeared to have been met with a somewhat hysterical reaction from big businesses. Coles and Woolworths were highly dissatisfied with the loss of one hour extended trading in the morning. Which poses the question is it necessary to open so early?

We oppose big business encroaching on the early morning trading of Western Australian independent businesses delivering a little extra festive season cheer for many family businesses. Just having that one hour to the exclusion of the bigger retailers has made a big and welcome difference.”

MGA members think not and MGA WA Director, Gino Divitini (Hilton IGA) said, “Realistically if a consumer desperately needs to purchase items before 8am in the morning then there are plenty of smaller shops around that are readily available for business. This decision is not going to throw people into looking for grocery items online as has been claimed just because the local Coles is closed at 7.30am and the consumer happens to need a litre of milk.

Large businesses such as Coles and Woolworths are using surveys that don’t appear to have much foundation. They are trying to persuade the public into thinking that the WA consumers are devastated by the inability to shop at 7am.

They are just trying to bully the WA Government into changing what is a rational and realistic decision into a decision that they want and are desperately trying to persuade the Government that it’s what consumers want.

We are fortunate to have a Government Minister stand up to big business and let them know that there is equity in their decision and they are pulling back on the more liberal approach taken in 2017.”

We congratulate the Minister for his stance, and supporting Western Australian family businesses, he should be praised, not criticised for his decision to stand firm.

T H E B E S T O F TA S M A N I A I S C R E AT E D B E T W E E N D E V I L ’ S C O R N E R & THE DEEP BLUE SEA

Mr Divitini continued, “When you are an independent retailer you rely on every minute of available trading time. Clinging to every available hour is vital to the survival of our businesses.

Just having one hour early morning trading for family businesses makes a big difference to their bottom line.

The ministerial decision to prevent the big stores from a 7.00am starting time brings some understanding into this equation and

www.mga.asn.au

34

INDUSTRY NEWS

NATIONAL

INTRODUCING MGA’S NEW CORPORATE PARTNERS

MB Refrigeration is a turn-key HVAC/R contractor providing specialist services for the food retail and cold storage market segments. Their service offering covers the full spectrum of food retail service requirements; including full-store turn-key installation projects, energy optimisation retrofits and 24/7 maintenance contracts.

Asahi Lifestyle Beverages (formerly Schweppes Australia) markets and sells an extensive range of non-alcohol beverages including soft drinks, mixers, mineral water, water, juice, tea, energy and sports drinks.

MB Refrigeration are a long-established and leading installer of new and refurbishments for IGA / Foodworks supermarkets in Victoria, and a leading national provider and promotor of turn-key Transcritical CO2 solutions in the HVAC/R segment.

Contact us on (03) 9729 1997 or enquiries@mbrefrig.com.au.

Asahi Lifestyle Beverages is the non-alcohol division of the Asahi Beverages Group. Our brands include Schweppes, Solo, Cottee’s Cordials, The Real Iced Tea Co, Cool Ridge, Frantelle and Spring Valley. We make and distribute a range of products under licence including Pepsi, Pepsi Max, Gatorade, Mountain Dew, and distribute VOSS premium water.

CONSUMER ENQUIRIES 1800 244 054, www.asahilifestylebeverages.com.au or contact your local field representative.

IS B RINGING SO M ET HING F R E SH Alcohol delivery service Tipple is meeting the demands of Tech savvy millennial shoppers, by offering ‘ultra convenience’ via its app available on the app store or Google play.

Tipple is available for delivery to over 120 suburbs across Melbourne and Sydney, in most areas from midday until 11pm.

Check your location’s exact delivery times. The Tipple store is open 24/7 to schedule orders for delivery ahead of time within these hours.

To ensure Tipple are delivering your alcohol responsibly they require photo identification upon delivery.

Team up with us and reach more customers than ever: admin@tipple.com.au, (03) 9531 2623 or www.tipple.com.au.

February 2019 – Edition 1

Family Winemakers Since 1889

227499_BB_MOSCATO_AND_PG_QTR_PAGE_AD_v1.indd 1

21/1/19 11:15 am

35

LIQUOR NEWS NORTHERN TERRITORY

LIQUOR NEWS Update – NT Alcohol Policies and Legislation Reforms As has previously been reported in the IR Magazine in March 2017, the NT government commissioned an Independent Expert Advisory Panel chaired by the Hon Trevor Riley to review Alcohol Policies and Legislation and deliver a cohesive approach to alcohol harm reduction. Since the release of the Final Riley Review in October 2017, the report found that the regulatory framework in the NT was not fit for the purpose and made 220 recommendations to the NT government.

Of these 220 the government supported, without amendment or condition, 183 recommendations, in-principle support to 32 recommendations and did not support one recommendation that was to ban the takeaway sales of alcohol on Sundays.

Over the past twelve months MGA has been continuously negotiating directly with Minister Natasha Fyles and the Alcohol Review Implementation Team (ARIT) to detail the impact of recommendations within the Riley Review that will dramatically impact grocery store licences, being;

1. Liquor sales cap to be set at 15% of total gross annual sales 2. Complete physical separation of groceries and alcohol 3. Ban on all external branding and advertising of liquor products

4. Implementation of risk-based liquor licence fees

can access a grant of either:

• $10,000 for liquor security work without co-contribution, or • $10,000 PLUS dollar for dollar co-contribution of up to another $10,000

This means businesses can access up to $30,000 of works with only a $10,000 investment of their own.

3. After consultation with ARIT instead of the complete ban on external branding as recommended by the Riley Review, Government have agreed to allow external store Banner Group Branding signage (e.g. Cellarbrations) to be permitted, however no individual liquor product or pricing will be allowed.

4. To bring the Territory in line with all the other states and territories, the Government will be introducing an annual risk-based licence fee for all the 21 new authorities (formally licence categories) In the proposed fee structure formula Store, Takeaway and Late Night Licence Authorities are considered to have a very high risk rating and subsequently will have the highest base fee applied in the proposed calculation formula being;

Licence fee = [base fee x hours multiplier x volume multiplier – discounts] x breach loading

The outcomes to date are; 1. In the MGA submission to Government we advised that the 15% cap was unworkable and would have serious implications to the viability of many stores, resulting in the Government amending the cap to 25% of total gross sales.

Although an improvement to the 15% MGA continues to lobby Government to lift the cap to between 30 to 35%.

2. The Government has now clarified their requirements (a draft explanatory guideline has been sent by ARIT) and instead of complete physical separation other forms of physical or visual separation of groceries and liquor within the store would be deemed compliant. They have implemented an Alcohol Secure Grants Program.

Under the Alcohol Secure Grant Program eligible applicants

MGA has made a submission regarding the formula calculation, to ensure that the final agreed formula is a fair a nd equitable one.

MGA commends the NT government for listening to the recommendations MGA and industry has made to date and for amending the conditions on the Physical Separation, external signage among others.

However, ff the aim of the NT Government is to minimise alcohol related harm and keep small Territory businesses viable, then how is restricting the amount of alcohol sales from one type of licence category, whilst allowing other types of liquor licences such as Hotel and Stand-Alone licences unrestricted sales, have an impact of the volume of alcohol sold?

Continued >

www.mga.asn.au

36

LIQUOR NEWS

< Continued.

Surely this will only shift liquor sales from Grocery Licences to Hotel, Stand-Alone Licences and the two major liquor retailers in Woolworths and Coles who have through their massive weekly gross store sales would (we hope) never achieve their cap of 25% giving them a clear market advantage whilst punishing medium sized grocery and small corner store businesses.

The Minister goes on to say that alcohol sales are “ancillary” product for grocery stores, information from our members confirms that sales of alcohol range between 30 – 35% of total gross sales which we would consider meeting the “ancillary” licence condition test.

MGA will continue to engage with the NT Government and ARIT to agree on a cap formula that is fair, balanced and equitable for all take home packaged licences.

Should you have any questions please contact the MGA National support centre on free call 1800 888 479.

NSW Changes to Guideline 10:

Sale of liquor in a supermarket under section 30 of the NSW Liquor Act 2007

Section 30 of the Liquor Act 2007 (Act) imposes certain requirements about the operation of a liquor sales area when a packaged liquor licence is exercised by a business whose primary purpose is not the sale of liquor for consumption away from the premises.

The types of businesses to which section 30 applies include but are not limited to a supermarket business.

This Guideline applies to supermarkets that have a retail floor area of more than 240 square metres and provides additional policy guidance as to the requirements of section 30 when applications under the Act in relation to these supermarkets are considered.

The ILGA believe that this additional guidance is considered appropriate having regard to the changing business models of supermarkets in recent years, including various degrees of physical and visual integration, seen in an increasing number of supermarkets, of the liquor sales area

with the rest of the supermarket.

The statutory objects and considerations of the Act, as set out in section 3 of the Act, have also been taken into consideration in the development of this guideline.

The finalised Authority Guideline 10 has now been published on the Liquor & Gaming website at https:// www.liquorandgaming.nsw.gov.au/ resources/ilga-guidelines.

The Guideline will apply to all future applications under the Act relating to packaged liquor licences attached to supermarkets, including new packaged liquor licence applications and applications in respect of existing packaged liquor licences, but does not apply retrospectively.

Should you have any questions regarding these changes contact the MGA national help centre on free call 1800 888 479.

Introducing Edgemill’s Black Bart Spiced Rum Edgemill Group has been synonymous with value spirits developed and sold exclusively to all good independent retailers in Australia.

Brands such as Arktika Premium Vodka, BeGin Gin, Old #15 Bourbon and Bond 7 Whisky have all been successful in the Australian independent liquor market and received multiple international awards.

The philosophy Edgemill Group employs to ensure effective and successful brands is the 3 P’s.

Presentation – Our products MUST make a statement on the shelf. Stand out from the crowd. Edgemill has a very small marketing budget as all funds are reinvested to bring innovation to our retail partners so the brand must stand on its own 2 feet on the shelf.

Product – The taste profile for each of our brands is developed to meet the

February 2019 – Edition 1

ever changing consumer trends in each category and to over deliver on the quality for the price.

Price – Our products have been positioned in a price segment traditionally labelled ‘Value” but this segment has been overrun by large equity brands racing to the bottom squeezing retailer margin on the way down and becoming the national chain tools of trade to disrupt the market.

Edgemill Group are deeply committed to the sustainable success of the independent retailer and we decided to bring our expertise and 3 P’s philosophy to high value products and build on our portfolio in line with consumer trends to drink less but drink better.

Edgemill Group are very proud to introduce Black Bart Spiced Rum exclusive to the Australian independent retailer.

The base rum is Caribbean aged for 2 years in charred oak barrels. The 25 herbs and spices are steeped after having been prepared by hand to deliver an exquisite, refined medium body “sipping” rum that over delivers on the taste profile and is like nothing else in the market today having already won a Gold Medal.

Black Bart Spiced Rum is named after one of the most notorious yet unknown pirates of the era and to drink Black Bart Spiced Rum is a discovery not only of the man but also of the rum that will continue with each and every bottle.

Black Bart Spiced Rum recommended retail is $64.99 a small price to pay for such an incredible small batch, hand crafted rum making a very positive contribution to any good independent retailer who seeks a portfolio different from the national chains.

WYNNS 2018 COLLECTION –

L I M I TED RELEAS E

TAKE YOURS HOME TODAY

–

39

LIQUOR NEWS NORTHERN TERRITORY

Northern Territory Government and Grocery Store liquor licenses As MGA has previously reported, the proposed changes to Northern Territory (NT) liquor laws as recommended by the NT Alcohol Policies and Legislative Review Final report (the Riley Report), will have a devastating effect on the health and future viability of independently owned licensed supermarkets in the NT. This grossly unfair, short sited and ill-informed approach being taken by the Gunner Government to restrict distribution of alcohol in the NT is in a word “Dumb”. This will simply allow Coles and Woolworths to strengthen their domination of packaged liquor sales in the NT, further increasing their market share in the NT from 90% market share of

packaged liquor sales. This will eliminate competition and enhance the already unfair duopoly situation in the NT. Owing to MGA’s voice, on behalf of members, not being heard, after many impassioned pleas to not go ahead with the Riley report recommendations, MGA has had no choice but to discuss this matter with the Small Business and Family Enterprise Ombudsman, Kate Carnell.

In the best interests of our NT members survival we hope common sense will prevail and the Gunner Government comes back to the table to discuss this matter collaboratively.

CUB Appointments New Vice President Sales

Rose Scott is set to join Carlton & United Breweries as its new Vice President of Sales.

Rose has mostly recently worked as the Managing Director of Summergate Fine Wines, a role she started in September 2016. Rose will be responsible for the sales function in Australia and NZ. This includes field sales, key accounts, customer contact centre and trade marketing.

Speaking about the appointment, CUB’s CEO Peter Filipovic said: “We’re thrilled Rose has decided to join CUB. She will start next week.

“She is aligned to CUB’s values in other

ways too. This means setting bold visions and always having the consumer at the forefront of her thinking when considering any innovation.” Filipovic added: “Part of being a good supplier is understanding customers’ objectives and motives when solving a problem. Rose understands these better than most having worked in senior roles for the biggest retailer in Australia.

“In addition, Rose worked on the supply side, including at Foster’s, before moving into retail earlier in her career. Her learnings from both side of the fence will help CUB achieve its vision over the next three to five years.”

The MGA Board and MGA Liquor Committee congratulate Rose on her appointment and look forward to working with her to build CUB brands through the independent liquor retail sector.

ALM Appoints New General Manager NSW / ACT ALM Interim CEO Rod Pritchard recently announced the appointment of Katherine Johnstone to the ALM Leadership Team in the role of General Manager, NSW / ACT. Katherine whose previous role was as National Business Manager - Independents at Campari commenced in her new role on the 28 January 2019.

MGA Board and MGA Liquor Committee welcome Katherine to her new role and look forward to working closely with her to further strengthen independent liquor retailers.

www.mga.asn.au

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LIQUOR NEWS

How to check the Digital Driver Licence

NEW SOUTH WALES

The Digital Driver Licence contains multiple features which confrm it is authentic and current, therefore reducing the risk of identity fraud.

Digital Driver Licence – The New Form of Acceptable ID To ensure you are viewing the most current licence information, ask the customer to swipe down to refresh their licence. You can also verify the licence by scanning the QR code (see reverse).

The world is evolving rapidly towards mobile and digital formats for many everyday tasks.

Key drivers for this trend are convenience and ease of use for transactions that require some form of identification. And one of the most used documents to confirm identity is looking at going down this route - the driver’s licence.

The primary goals of the driving licence whether physical or digital is to confer the right to drive a vehicle or to confirm identity when purchasing alcohol and tobacco.

During the course of the last two years, studies and pilot trials have been underway in several Australian states to explore the technical feasibility of a digital driver licence.

In October 2017 South Australia was the nation’s first state to offer the option of holding a digital driver licence.

The NSW government has just completed an extensive and successful trial in the regional city of Dubbo and the innercity suburbs of Sydney and is currently preparing businesses for a full state rollout by mid-2019. Victoria along with WA is currently analysing similar technology.

Along with all other current forms of ID digital licences when available will be an accepted form of identification.

NSW Driver Licence

1

Animated NSW Government logo

2

Last refreshed time

Refreshed

5 Oct 2018 2:27pm

Swipe down to refresh licence information 3

Steve CITIZEN

Green tick indicates valid licence

LICENCE NUMBER

12345678 EXPIRY

4

QR code expires and reloads

5

Waratah hologram moves when phone is tilted

12 May 2023 DATE OF BIRTH

10 May 1993 CLASS

CONDITIONS

C, R

S, P, Q, D, M

Scroll for more ADDRESS

47 Waratah Ave ADDRESS

6

47 Waratah Ave Randwick NSW 2031

Watermark matching licence photo

7

Address details (scrolling is not always required to view address)

1234567899 CARD NUMBER

How to visually check the NSW DDL All licence checkers need to know how to identify a Digital Driver Licence before starting to accept it. It contains multiple features which make it difficult to copy and reduces the risk of identity fraud.

Tilt the phone 8 Horizontal view when Should you have any questions please phone is fipped call the MGA National Support Office on free call 1800 888 479 or visit https://www.service.nsw.gov.au/ For more information campaign/digital-driver-licence service.nsw.gov.au/digital-driver-licence This guide is intended for use during the Digital Driver Licence trial period only.

50th Anniversary at Mitchelton Estate In August 2019, Mitchelton celebrates its 50th Anniversary of the first vine planting on the Nagambie Estate by Melbourne Entrepreneur Ross Shelmerdine in 1969.

Over 50 years ago, in 1967 Shelmerdine, commissioned wine industry stalwart, Colin Preece to locate the best location in south east Australia capable of producing outstanding wines. The brief also dictated that it was also required to be ‘exceptionally beautiful.’ Preece, who is still considered one of Australia’s greatest and most influential winemakers, chose an old grazing property, prized for its climate, soil and proximity to the waterways.

In 1969 Shelmerdine acquired the land calling his new winery Mitchelton, a derivation of Mitchellstown which was the name explorer Major Thomas Mitchell originally intended for this piece of land upon its original settlement in 1836.

The Nagambie Estate today boasts 105 vineyard hectares of Riesling,

Chardonnay, Marsanne, Shiraz, Grenache and Cabernet Sauvignon.

The past 5 decades has seen a change in ownership at Mitchelton before Gerry Ryan and son Andrew purchased the property 2011. The Ryans have dedicated substantial resources to develop both the wine and hospitality aspects of Mitchelton, with the vision to become Central Victoria’s iconic wine, food, art and hospitality destination.

“The past two years has seen exciting development at the Estate putting our great Goulburn Valley region on the map. Our wines are the heart and soul of what we do at Mitchelton and I look forward to what the future holds with vineyard replanting and winery equipment upgrades,” said Managing Director Andrew Ryan.

The PREECE range has also made a proud return to Mitchelton. A fitting tribute

to founding winemaker and masterful blender, Colin Preece, the PREECE collection creatively explores Victoria’s diverse viticultural landscape to craft the best varietal wines, from that region in that given vintage, to a contemporary fruit driven style.

“It’s nice to have the PREECE brand back home where it belongs and performing well. The plan ahead is to now develop our Heathcote range of luxury wines. We know we do Victorian Shiraz well from our icon Print Shiraz, and our Toolleen vineyard in Heathcote with its unique Cambrian soil is producing exceptional quality fruit and interesting parcels.”

Mitchelton – Proudly family owned.

mitchelton.com.au

www.mga.asn.au

What happen Driver Licence suspended or

A suspended licence will hav a red cross on status indicato

A cancelled or disqualifed licence will no be shown on t Service NSW

An expired lice will have a gre exclamation m on the status indicator and the expiry dat highlighted in

Important info

Avoid handlin phone. If you viewing or sca customer to a to make check

If you have an the Digital Dri can either:

• ask for the p

• follow indus organisation

42

LIQUOR NEWS

NATIONAL

MGA National Liquor committee Annual End of Year Gathering MGA’s National Liquor Committee held its annual liquor industry update event at the headquarters of Philip Morris International on 29 November 2018. The meeting and presentation facilities available at the offices of PMI are first class. We thank Ben Meredith and his team for making this venue available, as well as, the very generous food catering on the evening.

and retailer from north eastern Victoria.

Nick was as always very professional and engaging in introducing our very special guests and key note speakers including; Fred Harrison, CEO Ritchie’s Supermarkets, Jeff Harper, MGA Liquor Committee member and world class wine expert George Samios from Treasury Wines Estates (TWE).

Attended by 85-member retailers, corporate partners and industry stakeholders, this event was once again an outstanding success. All those who attended thrive on the opportunity to network and catch up with industry friends to share industry insights and stories.

The Master of Ceremonies was Nick Cook. MGA Liquor Committee member

Fred Harrison, the most passionate independent retailer you will ever find, spoke eloquently about the importance of the independent liquor and supermarket sector and the vital role suppliers play in working collaboratively to help grow the independent sector to compete with the dominant chain stores. Liquor is performing very well in the independent liquor sector with the indies being the

John Rodriguez, Sara Cracknell and Peter Wagner ALM

Jeff Harper, Tim Powell and Marcus Aquilina

Max Haas, Thinh Dao, Mark Paladino, Dale Brennan, Angelo Giannetta, Maria Caccamo and Dale Clark

February 2019 – Edition 1

number 2 player in the market behind Woolworths liquor.

Jeff Harper gave the audience an enthusiastic update and progress report regarding the packaged liquor matters and issues the MGA has been involved with on a state by state basis in 2018.

Other matters concerning Workplace Relations, Container Deposit Schemes, Industry training etc. were also spoken about.

George Samios from TWE is the ultimate professional. There is nothing George doesn’t know about wine – how, when, what and where wine is grown. George shared with the audience compelling insights and trends into the wine category whether it be whites, reds or sparkling

Lincoln Wymer and Chris Argent

David Hounsome, Shane Vella and Tony Leon

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LIQUOR NEWS

wines. These trends were not only based upon local but global insights. George’s exuberant and passionate delivery of the wine knowledge he possessed provided for a very informative and engaging professional development event for retailers and anyone interested in the wine category.

Jeff Harper

Fred Harrison, George Kovits and Michael Reddrop

As President of the MGA National Liquor Committee I wish to sincerely thank all the special guests and speakers who were integral to the success of this final liquor event for the 2018 calendar year. Thank you to all those who attended this terrific event. Best wishes for 2019.

MGA National Liquor Committee • George Kovits President / MGA Liquor Coordinator • Nick Cook Foodworks Mt Beauty, Yackandandah & Myrtleford • Angelo Giannetta IGA X-press Strathmore • Jodie Louise Gratian OM Kings Family Liquor • Jeff Harper IGA Ashburton & Southbank • Tony Ingpen Mount Evelyn Supa IGA Plus Liquor & IGA Liquor National Chairman • Peter Karkazis Director Local Liquor ACT • Tony Leon Director Steve’s Liquor • Frank Palumbo LMG GM Retail Sales & Marketing • Michael Reddrop CEO Reddrop FoodWorks Group • Adrian Ricci IBA / IGA NSW Liquor Co-Ordinator • John Rodriguez State Manager ALM/IBA • Kim Satterwaite FoodWorks – National Business Manager • Gary Woodgate Independent Retailer

National Liquor Industry Update atendees

Angelo Giannetta, Maria Caccamo, Bosh Talarico, Alex Stavrakoulis and David Hounsome

Tommy Ingpen, Fred Harrison, Arthur Corcoris and Sean Samon

Fred Harrison, Guest Speaker – The importance of independent retailers

www.mga.asn.au

IRON JACK 4.2% LAGER NOW AVAILABLE

45

LIQUOR NEWS NATIONAL

Wine Innovator of the Year Award 2018 Australian family-owned winery De Bortoli Wines has won the inaugural Winery Innovator of the Year trophy at the prestigious International Wine and Spirit Competition (IWSC) in London.

The only Australian winery to be shortlisted for the award, De Bortoli Wines won the trophy for being an innovative driver in the global wine industry from vineyard-to-glass. In particular, the winery was recognised for continuing to be at the forefront of Australia’s pale dry Rosé movement. The unique packaging on its new Rosé Rosé, features a colour side-embossed screw cap that is the first closure decoration of its kind in the world. The technology combined several elements, resulting in just the rose being embossed. The

label and the rose on the cap are aligned during the bottling process, perfectly presenting the brand personality across the entire bottle.

In presenting the award, the judges said “De Bortoli Wines has produced an integrated innovation, a visual tactile way of bringing the essence of what’s in the bottle to the outside.”

recognised for their quest to become a zero waste winery through wise water management, energy efficiency and improved waste management. With a vision for a future where great wine and a healthy environment can be enjoyed by everyone, De Bortoli Wines is also embarking on a significant undertaking to convert up to 15% of its vineyards in the New South Wales’ Riverina region to organic in five years.

Kim Wilson, Managing Director of North South Wines Ltd, De Bortoli Wines’ distributor for the UK market accepted the award on behalf of the company, congratulating the business on its leadership in winemaking innovation.

Sustainability is also core to the De Bortoli family’s drive for innovation, being widely

Contact your local De Bortoli representative for more information.

Now Available. Contact your De Bortoli Representative for details.

/DeBortoliWines debortoli.com.au

www.mga.asn.au

INTRODUCING ICE BREAK BOLD ESPRESSO

46

INDUSTRY NEWS

Ice Break is #1 IN QLD* and #2 NATIONALLY^

Iced coffee is MASSIVE and makes up 54% of total flavoured milk sales# (meaning it’s important for category growth)

Real & strong with 3 shots of dark roasted Robusta coffee blended with fresh full cream milk

Ice Break BOLD Espresso

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9310036060734

For more information please contact your Parmalat Territory manager, OR PHONE: 1800 000 256 FAX: 1800 335 188 EMAIL: sales@parmalat.com.au February 2019 – Edition 1

IN M SU AR PP KE O TI RT NG

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*Iri Aztec Data Grocery & P&C MAT to 17/09/17. ^SOURCE: IRI Aztec, MAT 26/11/17, Volume, Total Grocery + P&C Flavoured Milk. # IRI Aztec, MAT 26/11/17, Volume, Total Grocery + P&C Flavoured Milk.

47

INDUSTRY NEWS NATIONAL

INDUSTRY TRAINING Forklift injury A worker suffered minor injuries after he was hit by a reversing forklift in the workplace. He walked up to a forklift to speak with its operator and was struck from behind by another forklift which was reversing, crushing him between the two.

Forklifts are one of the most hazardous workplace vehicles, incidents involving forklifts are usually serious and often fatal.

Whenever a forklift is used in a workplace, a traffic management plan must be implemented to ensure the safety of drivers and pedestrians.

A traffic management plan is a set of rules for managing the movement of traffic in your workplace. It should be developed by the PCBU in consultation with workers and others in the workplace. Everyone affected by the plan must understand it and follow it. A traffic management plan should be specific to the current layout of the workplace and be designed around separating pedestrians and mobile plant such as forklifts.

Chemicals and storage Chemicals or hazardous substances are used every day in supermarkets, bottle shops, cafes and hotels. If not handled and stored correctly chemicals have the potential to cause harm, injury or illness. Some common chemicals used include cleaning products, oven and toilet cleaner and dishwashing detergent.

• Make the MSDS and risk assessments available to people who always use the chemicals so they can refer to them.

• Train staff to use chemicals safely and to administer first aid.

• Post emergency numbers, including poison information numbers, beside the telephone.

Correct handling and storage of hazardous foods Unfortunately, this is a deadly reminder to handle and store food correctly. A person died after eating leftover pasta that had been left on the kitchen bench in the temperature danger zone for more than 4 hours.

After becoming violently ill, he went to bed to try and sleep the sickness off, only to be found dead in bed the next morning.

The autopsy later revealed he had died suddenly from food poisoning caused by a bacterium called bacillus cereus. Bacillus cereus is a spore forming bacteria that produces toxins, causing vomiting and diarrhoea.

If food is left out in the temperature danger zone for 4 hours or more then it must be disposed of immediately. If food is discoloured or smells funny it is best practice to throw it away so no one will consume the food thus eliminating any potential harm to consumers.

Tips to identify, control and safely use hazardous substances – • Ensure chemical containers have a label to identify the chemical and the safety information about the chemical (e.g. flammable, toxic if swallowed and avoid contact with skin).

• Store chemicals in approved containers; do not use old drink or food containers.

• Use a material safety data sheet (MSDS) from the chemical supplier for all hazardous substances at the workplace.

Place in a folder with a list of all chemicals used and stored at the workplace. Keep this in an easily accessible place for workers to refer to.

• Do a risk assessment for all hazardous substances to determine how to use the chemicals safely.

Especially over the summer months it is imperative that all food businesses and food handlers adhere to the 2 hour/4 hour rule.

The 2 hour/4 hour rule tells you how long potentially hazardous foods, foods like cooked meat and foods containing meat, dairy products, prepared fruits and vegetables, cooked rice and pasta, and cooked or processed foods containing eggs, can be safely held at temperatures in the danger zone; that is between 5° C and 60° C. It takes time for food poisoning bacteria to grow to unsafe levels. Apply the above time limits to ensure these risky type foods remain safe to eat.

www.mga.asn.au

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49

TRAINING NATIONAL

Best food handling practice Best practice for your store is to have at least one professionally trained Food Safety Supervisor – the person who has been trained in best practice, has the knowledge and the leadership to ensure your store achieves excellence.

In-house food handling training can pass bad habits and assumptions down the line, placing your business in danger.

MGA trains all staff to the same level, the same practices, the same knowledge which is up to date with changes in laws, labelling, knowledge and techniques. Training protects your bottom line with increased efficiencies.

2018 was a horror year for food poisoning. We experienced the listeria outbreak linked to the separate incidents involving rockmelons and frozen vegetables - over 20 people died and

many, many more suffered serious illnesses! As well hepatitis A was linked to the consumption of frozen pomegranates which also resulted in deaths. Be involved, be committed to food safety all year round – train your staff - establish best practice in your store now!

Australian Food Law, Standard 3.2.2 states that food business owners have the responsibility of making sure that employees who handle food or food contact surfaces follow correct food safety procedures. Employers have a duty to ensure all employees are trained in the correct knowledge and skills to ensure that the food that they are serving, or selling is safe for the consumer.

Protect your business. CALL US NOW! 1800 888 479 (option 2)

Stay safe in the heat With the hot weather here, it is important to keep cool and safe on the job. Here are some tips on how to prevent heat illness from working outdoors in hot weather or where heat is generated as part of the work area.

Plan

• Look at different options to get to and from work or a different work location, if public transport could be affected by the weather • Reschedule work so the hot tasks are performed during the cooler part of the day • Provide extra rest breaks in a cool area • Reduce the time spent doing hot tasks Monitor

• Monitor the temperature. While there’s no maximum temperature set under the Occupational Health and Safety Act 2004 or the Occupational Health and Safety Regulations 2017, for a worker to stop working – some workplaces may have their own policy around this.

• Regularly check if workers/colleagues are showing signs and symptoms of heat illness (see signs and symptoms below) Protect

• Wear hats and light clothing that still provide sun protection • Have cool drinking water close to where you are working • Drink water, even if you are not thirsty – every 15 minutes

Control

• Use air conditioning and fans to increase air movement • Use shade cloth when working outdoors • Put blinds or curtains down to block out sunlight • Use exhaust ventilation to remove heat or steam from hot equipment • Move hot equipment away from people Signs and symptoms of heat illness

Heat illness occurs when the body can’t properly cool itself. The body normally cools itself by sweating. During hot weather with high humidity, sweating isn’t enough.

If symptoms occur, workers need to rest in a cool, well ventilated area and drink cool fluids. If symptoms do not improve quickly, or skin is very hot and dry to touch, seek urgent medical help.

Symptoms of heat exhaustion • Dizziness • Headache • Sweaty skin • Weakness • Cramps • Nausea/vomiting • Fast and weak pulse rate

Symptoms of heat stroke • Red, hot, dry skin • Intense thirst • Headache • Nausea or vomiting • High temperature • Dizziness or confusion • Convulsions • Fainting

www.mga.asn.au

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TRAINING

NATIONAL ONLINE COURSES MGA delivers training and compliance solutions specific to the needs of independent retailers. We have a range of training and compliance solutions readily available for members. *Log in to our website with your member login to order your courses at these member prices.

Call us on 1800 888 479 if you need your log in details.

Manage Training System (MTS) Manage Training System (MTS) is an easy to use training program â&#x20AC;&#x201C; set up training per department, allocate courses to staff, monitor results and have complete training records for all staff. Either use included HR policies or upload your own including staff rosters!

Customer service training Ensure your staff have the skills and knowledge to build relationships with your customers, suppliers, fellow team members and management.

CUSTOMER SERVICE BASIC

CUSTOMER SERVICE ADVANCED

Duration: 20-30 minutes Member price: FREE

Duration: 45 minutes Member price: $20

February 2019 â&#x20AC;&#x201C; Edition 1

TRAINING

51

Online & face to face training MGA Industry Training offers discounted training for all members. Courses are online or can be conducted face to face at your business for 10 or more employees! Responsible Service of Alcohol, Food Safety, Employment Law, Customer Service, plus more!!!

Tobacco training This course covers information on the legal obligations for the sale and service of tobacco, non-tobacco smoking products, smoking accessories, e-cigarettes and e-cigarette accessories in each respective state/ territory. Training ensures your staff comply with Tobacco Retailing Laws â&#x20AC;&#x201C; protecting your business.

STATE BASED TRAINING Duration: 30 minutes Member price: FREE

Donâ&#x20AC;&#x2122;t forget to log in for your member discounts!

Visit www.mga.asn.au to see our range of training courses!

www.mga.asn.au

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This is our commitment to Australian consumers, merchants and the local industry.