Tobacco Compliance, Customer Service Courses

All courses following are non-accredited and delivered online. At the end of the module, the participant will receive a Certificate of Completion.

VIC/NSW/WA/SA/TAS/QLD/ACT

State based tobacco courses are non-accredited and at the end the participant will receive a Certificate of Completion and if required, Acknowledgement form (dependent on state). Owners and managers are responsible for ensuring all new employees are provided with tobacco training prior to selling tobacco items. The course covers; • The legal obligations of selling and advertising tobacco • Non-tobacco smoking products • Smoking accessories • E-cigarettes and E-cigarette accessories • Fines and penalties apply for breaches of the Tobacco Act Course: ONLINE Accredited: NO Duration: 30 Mins Fee: FREE MEMBERS ONLY

NB: Participants in the Victorian Tobacco course will be automatically invited to complete the six-month refresher as per Victorian State Governments recommendations.

CUSTOMER SERVICE – BASIC

Designed for new staff who do not have customer service experience. The course covers; • Building rapport with customers including questioning techniques • Professionalism • Sales engagement process Course: ONLINE Accredited: NO Duration: 30 Mins Fee: FREE MEMBERS ONLY

CUSTOMER SERVICE – ADVANCED

Designed for supervisors or staff moving into the next level and managing others within the customer service environment. The course covers; • Best practice in the retail industry • Communication skills in the team environment • Training processes • Feedback • Maintaining positive work environment Course: ONLINE Accredited: NO Duration: 45 Mins Fee: $10