24/7 support at the press of a button 24/7 support at the press of a button

Our community alarm service helps give you peace of mind.

Worried about a loved one, but still keen to retain their independence?

Care Connect supports vulnerable people of all ages, providing a monitoring and response service to people’s homes 24 hours a day, 365 days a year, offering assistance and reassurance whenever it is needed. There is a charge for the service and this will be discussed upon enquiry. If you have a relative, neighbour or friend who is vulnerable or socially isolated, Care Connect could provide a vital service.

The service works by having an alarm unit with a pendant installed in the person’s home. The unit or pendant can be pressed for assistance at anytime and this will place a call directly to Care Connect’s control room.

The service operates 24/7 so staff are always able to offer support and assistance, dispatch responders to someone’s home or contact the emergency services where necessary.

More than 11,000 households in County Durham are benefiting from the service, allowing people to remain in their own homes for as long as possible.

If additional support is required, numerous types of equipment called Telecare is available, including items for people at risk of falling, support for those with memory loss, or dementia, those suffering with epilepsy, or those that are deaf or blind. If you don’t want an assessment of your support needs through Social Care Direct, don’t worry. You can always purchase directly from Care Connect

An example of the technology available is a fall detector, an unobtrusive device worn about the person which identifies a genuine fall and immediately alerts the control room so appropriate assistance can be provided.

For further information: 03000 262 195 care.connect@durham.gov.uk www.durham.gov.uk/careconnect

and response service provided by Durham County Council.

A lifeline unit is plugged into the home telephone point. The customer will receive a personal alarm pendant that’s worn around the neck or on a wrist strap.

If they ever need to raise the alarm, all they need to do is press that button and the service automatically knows who they are, where they live and will make sure the right help is sent to them.

Care Connect in three locations in County Durham, all which provide a 24-hour response.

“My wife and I use Care Connect often, as she has been falling quite a lot lately. I couldn’t be without them because they arrive very quickly. If it wasn’t for Care Connect my wife and I might be in hospital as we have nobody else. They help us tremendously, they are excellent”.

“I have real job satisfaction; no two days are the same! It does require flexibility and the ability to adapt to different situations, however it is a

“Every day I meet so many different customers who benefit from Care Connect. It makes such a difference to each of those individual’s needs - I think helping people remain independent at home with support is really important in our community and I have such a sense of belonging in my job because of this.” How much it costs From little as £5.38 you and your family could have peace of mind and the reassurance Care Connect provides. There is a one-off connection charge of £33.99 this will be advised at installation. There can be additional charge of £3.17 per week + VAT if a SIM card needs to be installed in the alarm unit.