Business & Leadership: Yes Tech

Ben Caston

Ben Caston has been a computer user and enthusiast since second grade. Growing up in Abita Springs, where he was affectionately referred to as a “nerd,” prompted him to bury himself in anything related to computers, both at home and in local libraries. Caston’s continued love of computers and tech led him to start helping people around the Northshore, mostly senior citizens, with tech and computer issues.

His love for all things tech and his desire to help people led him to create Yes Tech in 2015. Caston’s passion for computer usage, friendly service, online privacy and the safety of his clients drives him to stay engaged and to continue learning as the technology landscape is ever-changing.

The many facets of technology in the workplace can be overwhelming for businesses just starting out and established businesses that want to keep up with the transforming environment. Helping people navigate the technical environment is what Caston loves to do. He has carefully curated a knowledgeable team to provide friendly customer service to businesses from Southeast Louisiana to Houston.

“IT support is a customer service industry and treating our clients with respect is the first job requirement,” Caston said. “Using industry best practices, we value every client. We want to know their end vision, build it and support it the right way. We know what works and what doesn’t – from power, internet service, local and wide area networks, data storage, data encryption, regulatory and compliance requirements, cloud computing, cloud migrations, telecom vendors, Windows, Linux, Mac… the list is endless. We work hard to make sure each clients’ systems are safe, reliable, and easy to use.”

Ransomware, viruses, insurance companies and even natural disasters are all key considerations before any business connects to the internet. Caston says small businesses just starting out don’t consider themselves worth the investment of a technology management company like Yes Tech. But nothing could be further from the truth.

For instance, many small businesses were caught off guard following Hurricane Ida when they had no internet or landlines for months. Those who acknowledged the importance beforehand and laid the right groundwork allowed them to keep working during and after the storm. hard work, friendliness, attention to detail and

Others have been caught off guard by downloading free software that promises to clean up slow PCs but instead installs ransomware and encrypts crucial data leading to loss of revenue and credibility. Yes Tech takes steps to keep their clients up and running before, during and after natural or man-made disasters.

Technology in the business world is a constant, and there is always a lot of work to do. Yes Tech is proud to serve clients and looks forward to continuing to build long, lasting relationships. They pride themselves on knowledge sharing, hard work, friendliness, attention to detail and fast response times. Its mission is not only to give excellent customer service to clients but to become a part of clients’ teams – guiding, building and providing long-term support to ensure that their goals are also Yes Tech’s goals.

Yes Tech can be reached at 985-276-9123 or at yesmsp.com. Interested parties can email them at newbusiness@yesmsp.com.