Tayside Mobility Ed 21

MOBILITY ADVICE A helpful guide for Motability and Wheelchair users

Is it time to go electric?

Motability Scheme customers can enjoy value-for-money benefits through an all-inclusive package with your electric vehicle.

Going electric with the Motability Scheme delivers incredible value. That’s why many customers are choosing an electric vehicle for their next lease.

Just look at what you get: • A brand-new electric car every three years • Home chargepoint where possible* or access to the bp pulse charging network • Insurance for up to three drivers • Breakdown cover • Servicing & MOTs

Talk to us today www.motabilityoffersscotland.co.uk 0131 622 6494

Our brands available with Motability include...

Tayside

IMPACT MARKETING AND PUBLICITY

Publishers of

The Healthcare media range of literature is distributed to 158 Health Districts throughout the UK. The Publications in the Healthcare media range are distributed free of charge to the general public through outlets comprising of Doctors Surgeries, Citizens Advice Bureaus, Nursing Homes, Registrars and Bereavement Services, Crematoriums, Children’s Centres, Maternity Units, Care Centres/Programmes, Hospices, Charities and NHS Clinics & Hospitals.

(Different titles are distributed to different outlets according to their readership profile - Not all titles are distributed by all outlets mentioned herewith).

INTRODUCTION

The publications aim to provide invaluable advice to readers and are financed through the inclusion of relevant beneficial local advertising.

The range of publications Bereavement Injury Advice Making a Will and Funeral Planning Older Persons Community Care Mobility Advice Private Healthcare Regaining Your Independence Relationship Breakdown Sight & Hearing Work Related Injuries & Disease / Employment Issues Pregnancy & Parenthood Regional GP Appointment Cards GP Antenatal Appointment Cards

If you are someone with a temporary or permanent disability, this guide is a fantastic starting point to finding out more about ways to enjoy more independence, greater mobility and freedom. It’s packed full of information about the Motability Scheme, as well as using powered scooters, buggies, walking aids and equipment, and finding the right wheelchair for your needs.

Other products in the Impact range include

• DIRECT •

CONTENTS

HEALTH DIRECT

INFORMATION FOR

MANY, FREE FOR ALL

Please ask for a copy of the publications of your choice from your local range of outlets. If for any reason they do not hold stock of them please ask them to contact us or indeed feel free to contact us directly on the following links and request a copy of our publications via post or as a digital copy of any of the titles.

0115 944 7306 0115 944 0436 circulation@healthcaremedia.co.uk www.impactonlife.com o rs

f E x c el l e

1985 - 2026

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Administration Off ice, Media House, 116-118 Derby Road, Stapleford, Nottingham NG9 7AD.

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Impact Marketing & Publicity

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The Freedom of the Road

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The Motability Scheme

10 Powered Scooters/Buggies 11

Walking Aids and Equipment

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Wheelchair and Seating Service in Scotland

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Wheelchairs

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Help for Disabled People at Home

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Financial Assistance

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PRACTICE

You will also find an overview of financial support to which you may be entitled, as well as a handy list of contacts for more information.

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THE FREEDOM OF THE ROAD

Services generally include: • Driving ability assessments • Driving tuition in suitably adapted vehicles • Seating and wheelchair hoisting and stowage assessments

Driving For a growing number of disabled people, whether still working or retired, being ‘housebound’ is not an option. Community transport services, such as Dial-a-Ride and Shopmobility schemes, and social car schemes run by voluntary organisations, can help solve some travel and shopping problems but, for many, the spontaneity and convenience afforded by the ‘private car’ is essential to leading a full active life.

Help for disabled drivers and passengers Whether you want to be able to drive or simply need a practical solution to enable you to travel as a passenger in the family car, Driving Assessment and Training Centres can provide advice and information on vehicles and equipment. Medical, physical and engineering assessments are tailored to individual needs to help you achieve safe, cost-effective mobility.

Centre facilities may include a computerised static assessment module (on an indoor rig) for measuring limb movement and strength, sight testing equipment, a private test track, and special vehicles catering to a variety of disabilities.

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• Vehicle appraisal and conversion advice Your local council may operate a diala-ride or taxi schemes. You may also be eligible for a bus pass for free travel.

More information about assessment and training Driving Mobility is a network of independent organisations covering Scotland, England, Wales and Northern Ireland, which offer professional, high-quality information, advice and assessment to people who need to gain or retain independence through mobility. See www.drivingmobility.org.uk to find out more.

You must tell the DVLA if you have a medical condition or disability that may affect your ability to drive safely.

Mobility Centres can offer advice and assistance, but the decision as to whether or not a person is fit to drive rests with the DVLA. Any vehicle that is used for a disabled person (whether they are the driver or passenger) may be exempt from road tax. To get exemption, you must be receiving either the higher rate mobility component of Child Disability Payment, enhanced rate mobility part of the Adult Disability Payment, receiving a war pensioners Mobility Supplement or Armed Forces Independence Payment.

The vehicle must be registered in the name of the disabled person or in the name of a driver authorised to act on your behalf (known as the nominee).

You will still need to apply for vehicle tax, even if you are exempt from paying it. Before you can get your free vehicle tax, you’ll need to apply for an exemption certificate from the agency that issues your benefit.

The exemption certificate will show your name and that of the nominee if you have nominated someone to drive for you. If your car is being used by the nominee or someone else for his or her personal needs, the tax exemption will be lost.

THE MOTABILITY SCHEME Motability Scheme is a national charity that enables disabled people to obtain a car, powered wheelchair or scooter simply by using their government-funded mobility allowances. The great thing about the scheme is that it gives you access to worry-free motoring without the financial and practical hassles of owning a car.

For customers whose allowance is provided by Social Security Scotland, the new Motability Scheme terms apply to new orders placed on or after 1 September 2026,, the following items are included in the worry-free package:

A brand-new car, powered wheelchair or scooter every three years, or wheelchair accessible vehicle (WAV) every five years Servicing and maintenance Full breakdown assistance Replacement tyres (During a three-year lease you can now replace up to six tyres. Up to four of these can be for damage and during a five-year lease you can now replace up to ten tyres. Up to six of these can be for damage).

Windscreen repair or replacement 30,000 mileage allowance over three-year for cars; 50,000 for WAVs over a five-year lease.

(You will then pay for any mileage you do over your allowance at a cost of 25p per mile, including standard rate VAT).

Vehicle adaptations also available, many at no extra cost Insurance for up to three named drivers for cars and WAVs Annual Car Tax Electric car charging point or access to a BP Pulse network

All cars, scooters and powered wheelchairs provided under the Motability Scheme are leased to customers by Motability Operations Ltd, which operates the Scheme under contract to Motability, a registered charity. Motability Operations Ltd is responsible for the finance, administration and maintenance of the Motability Scheme and is authorised and regulated by the Financial Conduct Authority (FCA).

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In Scotland, you may be entitled to a 50% reduction in vehicle tax if you receive the standard rate of the mobility component of Adult Disability Payment (ADP), or the equivalent qualifying rate of PIP during the transition from PIP to ADP.

Eligibility Criteria If you receive either the higher rate mobility component of Child Disability Payment, enhanced rate mobility part of the Adult Disability Payment, receiving a war pensioners Mobility Supplement (WPMS) or the Armed Forces Independence Payment (AFIP) you may be eligible to join the Motability Scheme, although you must have at least 12 months’ award length remaining.

In fact, all of the accredited dealerships have at least one Motability Scheme specialist who can help you find the right car for your needs. Most manufacturers offer nil or low deposits through the Motability Scheme, although offers change quarterly, so we would recommend that you liaise with your local Motability Scheme premier partner to find the best deal for your needs.

Leasing a Car

You may get a 50% reduction in the cost of your vehicle tax if you receive the standard rate of the mobility component of Adult Disability Payment (ADP), or the equivalent qualifying rate of PIP during the transition from PIP to ADP.

The Motability Scheme has a wide range of cars to choose from and there are three pricing options:

Parents and guardians can order a car on behalf of a child aged three and above who is receiving the higher rate mobility component of DLA.

Cars costing the same as your mobility allowance, so that you swap your allowance for the car of your choice.

Pension Age Disability Payment cannot be used to lease a car through the Motability Scheme

Cars that use your full mobility allowance and also require an advance payment, so you can increase your choice further by paying a one-off upfront payment.

How the scheme works The Motability Scheme uses your mobility allowances towards funding the leasing of a car, a powered wheelchair or scooter through a local accredited dealership or premier partner.

There are over 4,500 Motability Scheme accredited dealerships across the UK and over 900 eligible models (approximately 34 car manufacturers currently involved with the Motability Scheme). The accredited dealerships prioritise disabled customers and urgent repairs, as well as providing knowledge of the Motability Scheme and wheelchair access.

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Cars that cost less than your mobility allowance, meaning you keep any money left over.

Cars are available on a three-year lease with a mileage allowance up to 30,000.

Leasing a Wheelchair Assisted Vehicle (WAV) If you find transferring from your wheelchair into a standard car and storing your wheelchair difficult, a WAV could make travelling a lot easier for you. WAVs are vehicles that have been converted by specialists so that wheelchair users can travel in them while remaining in their wheelchair, either as a passenger or a driver.

Nearly new WAVs come with the same all-inclusive worry-free lease package and are often a more affordable way to lease a WAV on the Motability Scheme.

Good Condition Payment You will receive back some money at the end of your lease, if you return your car back in good condition.

When you hand your car back to the dealer, they will take photos and a brief description of the condition of the car. If your vehicle shows no sign of serious damage, you should be eligible for this payment. The amount you receive depends on the length of your agreement, but it is currently £250 for a three-year lease and £350 for a five-year lease. (You will only receive this payment if you did not request the £600 that was paid during Covid-19 to customers before the end of their lease).

A Better Deal for You In 2022, Motability Scheme vehicles accounted for around 12% of all new cars on the road in the UK. This significant purchasing power helps Motability negotiate competitive prices with vehicle manufacturers and secure favourable terms for customers, including the cost of vehicles, insurance, breakdown cover, servicing and maintenance.

A choice of options You can lease a new car from an extensive list of vehicles on a three-year contract hire lease; a hire purchase scheme is also available.

Wheelchair Accessible Vehicles (WAVs) are available to travel in as a passenger or driver on a five-year lease..

When you receive a brand new car through the Motability Scheme, it will include insurance, servicing and maintenance, full breakdown assistance, 30,000-mileage allowance over three years for standard cars (50,000 for WAVs), windscreen repair or replacement, tyre repair and replacement, MOTs and road tax, a range of adaptations where needed and up to three named drivers for cars and WAVs. (You will then pay for any mileage you do over your allowance ata cost of 25p per mile, including standard rate VAT).

Car Adaptations Adaptations available through the Motability Scheme are designed to make your experience of driving as safe and comfortable as possible.

They can help you with vehicle access, equipment loading, and driving, including steering, braking and acceleration. There are currently around 500 adaptations available, many of these are available at no extra cost when fitted at the start of your lease. Vehicles that are specially converted so a wheelchair user can travel either as a passenger or a driver without needing to transfer out of their wheelchair. Size, shape and design of WAVs will vary depending on the original vehicle that is used for the conversion and the company that converts it.

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Brand new WAVs are available on a five-year lease with a mileage allowance up to 50,000. A limited number of nearly new WAVs are available on a three-year lease with a mileage allowance up to 30,000. (You will then pay for any mileage you do over your allowance at a cost of 25p per mile, including standard rate VAT).

Visiting a Dealership We would always recommend that you visit your local Motability Scheme dealership before committing to a specific car. To make the most out of your visit: Look at the cars and WAVs section of the Motability Scheme website to see what’s available for your needs and budget Take your mobility aids with you, so you can check the car for size and accessibility Use Motability Scheme’s checklist for tips (available for download from the Motability Scheme website) Arrange to take a test drive Fill out the Motability Scheme Suitability Questionnaire Find out the expected delivery time Ask questions

Leasing a Scooter or Powered Wheelchair If your lifestyle is more suited to short journeys and you can travel fairly independently, a scooter or powered wheelchair could help with your mobility.

There are over 500 products to choose from, ranging from small boot scooters to large road ready scooters for going longer distances and carrying heavier loads.

The majority of scooters and wheelchairs cost less to lease than your allowance, so your remaining allowance is paid directly in your bank.

Obtaining a Scooter or Powered Wheelchair through the Motability Scheme It is possible to obtain a brand-new scooter or powered wheelchair on a three-year lease through the Motability Scheme (Custom-made wheelchairs are available on a five-year lease).

You will also receive loss and damage protection for your product, insurance, breakdown assistance, tyre and battery replacement, service, maintenance and routine repairs.

The Blue Badge Scheme

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The Blue Badge Scheme provides a national arrangement of on-street parking concessions enabling people with severe walking difficulties who travel as either drivers or passengers to park close to their destinations.

Most local councils in Scotland charge £20. It usually lasts for 3 years and It does not automatically renew.

• Receive the higher rate of the mobility component of Disability Living Allowance • Receive War Pensioners Mobility Supplement • Receive the higher rate mobility component of Scottish Adult Disability Living Allowance (Scottish Adult DLA) • Receive the Personal Independence Payment and a score of 8 points or more under the ‘moving around’ area of your assessment • Get Personal Independence Payment and used to get the higher rate of the mobility component of Disability Living Allowance on an indefinite or lifetime basis • Get Personal Independence Payment, used to get the higher rate of the mobility component of Disability Living Allowance, and your Personal Independence Payment decision is being appealed • Receive the Personal Independence Payment and score 12 or more points in the ‘planning and following a journey’ area of your assessment • If you are 16 or over and registered or certified blind (severely sight impaired) • Under 16 and receive a letter confirming your eligibility from your visual impairment care team • Get the Adult Disability Payment and have been awarded either 8 points or more in the Moving Around activity or 12 points in the Planning and Following a Journey activity or enhanced rate mobility under the special rules for terminal illness

• Get the higher rate of the mobility component of Child Disability Payment • Got a lump sum payment from tariffs 1 to 8 of the Armed Forces Compensation Scheme and have been certified as Having a permanent and substantial disability • If you have been diagnosed with MND, your specialist nurse can help you apply for a Blue Badge.

You may also be eligible for a Blue Badge if you: • Have a substantial disability lasting at least 12 months that means you cannot walk at all • Have a substantial disability lasting at least 12 months that means you’re virtually unable to walk • Regularly drive and cannot use parking meters because of a severe disability in both arms • Are responsible for a child under 3 years old who needs to be kept close to a vehicle for medical treatment • Are responsible for a child under 3 years old who uses bulky medical equipment that cannot be carried around • Have a mental condition that means you lack awareness about the danger of traffic when making journeys (you cannot apply online for this, you must phone your local council’s Blue Badge team for a paper application form).

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You will automatically get a blue badge if you:

The Scheme is administered by local authorities who deal with applications and issue badges.

Contact your local council or authority in Scotland: • When you need an application form to apply for a badge • You need an application form to apply for a disabled parking bay • Your application was unsuccessful but you do not know why • Your badge needs to be renewed • You move house • You no longer need a badge • A badge needs to be returned because the holder has died • A badge needs to be returned when you are no longer entitled to use it

Transport Scotland has produced an explanatory booklet - ‘The Blue Badge Scheme: rights and responsibilities in Scotland’ explaining the Scheme in more detail (see www.mygov.scot/bluebadge-scheme for this and other publications).

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POWERED SCOOTERS /BUGGIES A number of battery-powered mobility scooters are available, including small scooters that can be dismantled or folded to fit into a car boot. Medium scooters (Class 2) are generally sturdier than smaller, portable scooters, although they may be less easy to fold or transport.

They are designed primarily for use on pavements and have a maximum speed of 4 mph.

Larger Class 3 mobility scooters are designed for use both on pavements and roads. They can travel at up to 4 mph on pavements and up to 8 mph on roads. They must be registered with the DVLA and taxed, and must have specified equipment including lights, indicators, a horn and other safety features.

You do not need a driving licence to use a Class 2 or Class 3 mobility scooter. Insurance is not compulsory, but personal liability insurance is recommended.

You must register a Class 3 mobility scooter or powered wheelchair with the DVLA. It does not have to display a registration plate.

To use a Class 2 or Class 3 mobility scooter or powered wheelchair, you must meet the legal definition of a disabled person. Users must be aged 14 or over.

Mobility scooters are generally not provided by NHS wheelchair services, although arrangements vary locally. They are usually purchased privately, and funding or assistance may sometimes be available through local authority support, Motability or charitable organisations. You should check with your local NHS wheelchair service or local authority to find out what is available in your area.

You can find further information about mobility equipment through Living Made Easy. (See Useful Contacts/Organisations section for contact details).

WALKING AIDS AND EQUIPMENT Walking aids include walking sticks, crutches, walking frames, wheeled walkers and other equipment designed to support mobility.

NHS Inform advises speaking to a physiotherapist or occupational therapist if you need a walking aid, as it should be selected and fitted to your individual needs.

Depending on your circumstances, a walking aid may be assessed or provided through NHS services,

physiotherapy, occupational therapy or your local Health and Social Care Partnership. For longer-term needs, you can contact your local council’s Social Work department and ask for a care needs assessment. The assessment may be carried out by an occupational therapist or another appropriate care professional.

Equipment provided following an assessment may be available on loan. NHS Inform states that equipment recommended by an occupational therapist can usually be provided free on long-term loan, although local authorities may charge for some types of equipment.

Local arrangements and eligibility criteria can vary.

Walking aids may be needed temporarily, for example following an injury or operation, or longer term where someone has an ongoing difficulty with walking.

NHS Inform provides guidance on the safe use of walking sticks, crutches and walking frames.

You can also buy walking aids privately. If you are considering buying one, it is advisable to obtain professional advice first and, where possible, try the equipment to make sure it is appropriate and correctly fitted. Disability Information Scotland provides information about obtaining, buying, hiring and getting advice about disability equipment in Scotland.

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Within each class there is a range of models and accessories with different features to meet individual needs. Portable scooters can often be dismantled or folded for transport, while larger scooters are generally designed for greater stability, range and outdoor use.

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WHEELCHAIR AND SEATING SERVICES IN SCOTLAND Scotland has specialist NHS Wheelchair and Seating Services providing multidisciplinary assessment and provision of wheelchairs and specialist wheelchair seating. Services are organised regionally, with specialist centres historically based in Inverness, Aberdeen, Dundee, Edinburgh and Glasgow.

The service is intended for people whose mobility needs mean that they require a wheelchair or specialist wheelchair seating on a longerterm basis. Eligibility and referral arrangements can vary between NHS Boards.

Referral is normally made through an appropriate healthcare professional, such as a GP, physiotherapist, occupational therapist, district nurse or hospital clinician, in accordance with local NHS arrangements.

Assessment is carried out by appropriately qualified professionals and may take place at a clinic, at home or in another appropriate setting, depending on the person’s needs.

Wheelchair and Seating Services provide specialist assessment, prescription and fitting of wheelchairs and specialist seating systems. They may also arrange delivery, maintenance, repairs and replacement of NHS-provided equipment, according to local arrangements.

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The service aims to provide equipment that supports mobility, independence, comfort, safety and participation in everyday activities for people with significant mobility difficulties.

WHEELCHAIRS A range of wheelchairs are available to provide you with greater comfort and safety with maximum mobility, making you less reliant, where possible, on carers and home help.

How do I get a Wheelchair?

There are four main ways of getting a wheelchair: • Short-term loan - usually, when you will need a wheelchair for less than six months, you would like to try a wheelchair before you buy one or you are waiting for an assessment with your local Wheelchair and Seating Service • Long-term loan – when you are likely to need a wheelchair for more than six months • Buying a new or second-hand wheelchair • Hiring a wheelchair Once your need for a wheelchair has been identified, regardless of whether your disability is temporary or permanent, a variety of healthcare professionals including occupational therapists, physiotherapists, other allied health professionals, nurses, GPs and hospital medical consultants can refer you to a Wheelchair and Seating Services centre. They may simply indicate on the referral that a standard wheelchair is required

The way the Wheelchair and Seating Service is currently organised and provided varies across Scotland. This can affect the type of wheelchair you are offered (if any) as well as the timescale in which it will be provided and the way it is funded. Normally, NHS wheelchairs are available on loan; various terms and conditions may apply to your loan, such as receiving a wheelchair for indoor or short-term use only.

If you feel that the wheelchair provided by your Wheelchair and Seating Service (WSS) does not meet your needs, you should first discuss your concerns with the service and ask for your needs to be reviewed. If you remain unhappy with the decision or the service provided, you can raise a concern or make a complaint through your local NHS Board’s complaints procedure. If you still feel that the chairs offered are not what you want, then you have the option to buy or rent a privately funded chair. You should be aware that there could be long waiting lists for assessment through the Wheelchair and Seating Service, as well as strict eligibility criteria, which varies from region to region.

While you’re waiting, you may want to ask your GP whether they have a wheelchair loan system or contact the British Red Cross, which offers short-term support and products for independent living and may be able to provide you with a wheelchair on a short-term basis.

The right Wheelchair for your needs Once your GP, occupational therapist or physiotherapist has referred you to the wheelchair service, your exact needs will be assessed. The assessment may be carried out in your own home, at a clinic or in hospital, as well as at the service’s own centre, depending on your situation.

You will be assessed by a professional qualified in wheelchair assessment, such as an occupational therapist, who will possibly work with a rehabilitation engineer.

The engineer will be able to make refinements, adjustments or modifications to wheelchairs to be sure that you get the chair that is right for you. For instance, you may have particular needs for special seating or for pressure-relieving cushions.

Where necessary, a specialist team can provide assessments if you have severe physical disabilities which make it difficult to use a standard wheelchair or controls. If your child needs a wheelchair, their assessment may include other professionals across the health, education and social services to ensure that the wheelchair can be used at school, on transport or for social activities. As a child’s parent or carer, you should be part of the assessment process and consulted on your views and opinions.

The NHS does everything possible to tailor wheelchairs to the needs of users. The best way to find out what type of wheelchair you need is to use one over a few weeks for your normal activities, such as getting around at home or in and out of the car.

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or they may ask for a more detailed assessment of your needs. The Wheelchair and Seating Service staff have the specialist skills and knowledge needed to assess people who may have additional needs or require more complex technological solutions for their mobility and seating requirements.

You may be able to borrow a wheelchair on a trial basis, although this may vary according to which NHS Integration Joint Boards (IJBs) you come under.

Usually, the NHS Wheelchair Service does not cover electric outdoor wheelchairs, electric scooters or specialist sports wheelchairs, for example, and you will probably have to buy these privately.

It may be possible to arrange the loan of more than one wheelchair if it is necessary, for example, one for using at home and the other for use at work.

The types of Wheelchair There are three different types of wheelchairs: • Self-propelled – controlled by user • Attendant-propelled – steered by someone else • Electric powered – class 2 for pavement use and Class 3 for pavement and road use

With powered wheelchairs, a careful assessment is made with regard to safety and suitability as users must be fully competent to operate them without accident or injury.

There are strict rules about the supply of indoor/outdoor chairs. These are only provided to people who need them and who are not able to use a manual chair. There may also be a long delay before one can be supplied.

The NHS does not provide battery powered scooters or buggies.

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Receiving your wheelchair When your wheelchair is ready, it will be formally handed over to you with an explanation about how to use it (including safety issues), the relevant documentation and a point of contact for future enquiries, guidance on transporting your wheelchair on private and public transport, as well as information regarding conditions of supply, insurance, repairs and maintenance (including details of who is responsible for this).

Advice on Transportation Your local wheelchair service centre may be able to offer advice to you or a relative/carer on loading your wheelchair into a car or other vehicle.

They can also advise you on ways in which you can travel in a vehicle whilst in your chair, if necessary.

Short-term Wheelchair Use You may only need a wheelchair for a limited period, perhaps because of an accident or other circumstances. In such cases, you may be eligible for a short-term loan wheelchair.

In Scotland, local arrangements must be in place to meet eligible shortterm wheelchair loan needs, normally for up to six months. Your local Health and Social Care Partnership can advise you about eligibility and how to access the service.

You can find more details about the service at www.redcross.org.uk

Buying your own Wheelchair If you are not eligible for an NHS wheelchair or you are unhappy with the chairs you have been offered, you can choose to rent or buy a wheelchair yourself. Voluntary organisations and charities such as the British Red Cross or Shopmobility may work in partnership with NHS Wheelchair Services to provide a greater choice of wheelchairs. You may also choose to rent or buy through a private company.

Before buying, it is advisable to consult one of the trade associations that monitor its members’ products and practices. One such association is the British Healthcare Trades Association (BHTA), which represents over 400 companies in the healthcare and assistive technology industry. (see Useful Contacts/Organisations Section for contact details). The BHTA can provide information about mobility vehicle distributors as well as other useful information. They currently publish a series of free ‘Get Wise’ leaflets that may be of particular interest when choosing mobility options.

It is worth noting that there are organisations that provide wheelchair skills for people of all ages.

Your local Wheelchair Service Centre Your local NHS health board can give you details of your appointed Wheelchair and Seating Services Centre or a suitable local centre.

Alternatively, you can call NHS 24 free on 111 or visit the website www.nhs24.scot for links to information about your local NHS services.

Workplace Support and the Access to Work Scheme You can contact your local Jobcentre Plus office and ask to speak with a Disability Employment Adviser (DEA).

A DEA provides expert guidance on: • Sourcing job vacancies and advocating on your behalf with disability-confident employers.

• Identifying necessary workplace adjustments, such as physical adaptations to premises.

• Identifying specialised equipment required for your role, including specialized, lightweight, or powered wheelchairs.

DEAs can also guide you through the Access to Work Scheme. Access to Work is a discretionary government grant that pays for practical support—including specialist equipment, vehicle adaptations, support workers, and commuting costs—to help you start or stay in work.

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The British Red Cross also provides wheelchairs and other equipment on a temporary basis through its short-term support for independent living. You can buy equipment from the British Red Cross mobility range; this includes walkers, shoppers, walking frames, walking sticks and wheelchairs.

Please note that you do not have to visit a Jobcentre to access this financial support. If you are already employed, self-employed, or have a confirmed job offer, you can apply directly online or via telephone by visiting the official GOV.UK Access to Work Portal.

HELP FOR DISABLED PEOPLE AT HOME How a Homecare Organisation can help If you have problems with your mobility, you may need help with some of your daily activities, such as doing your cleaning, shopping or driving, as well as personal care like washing or using the toilet.

Homecare is often the first choice for people who need help to lead an independent life because the level of care provided is flexible and can enable you to stay in the comfort and security of your own home.

Before you begin to consider finding help, it is essential that you receive a Community Care Assessment. Your local authority arranges these, so you will need to approach its Social Work Department in the first instance.

A specialist, often an occupational therapist, will visit you at home to assess your individual needs. It could be that your needs vary but even if they are visiting you on a good day, it’s important you bring 16

to their attention all the practical tasks you find difficult to do without help. How this assessment is carried out depends on the arrangement in operation in your area.

Whatever arrangements are put in place, they will be reviewed, generally after three months, then on a yearly basis. In addition to Homecare services accessed through your local authority, there are a number of private Homecare agencies. It is best to explore all of your options carefully, contacting your local authority in the first instance, or organisations such as the Homecare Association (www.homecareassociation.org.uk) or the Care Inspectorate in Scotland. (www.careinspectorate.com).

What services does a Homecare Agency offer?

The aim of homecare agencies is to provide care services that enable people to maintain their personal independence, comfort and contact with their local community while remaining in their own home. The level and type of care you receive can range from a small amount of support (for example, half an hour a week) to several hours a day, or even 24-hour live-in care, depending on your individual circumstances.

You can engage the services of a homecare agency on a temporary, intermittent or long-term basis.

Homecare agencies can typically provide carers who are able to give practical support with daily tasks such as cleaning, shopping, banking or paying bills. They may also provide a sitting service or help with preparing meals.

A homecare agency may also provide carers who can drive you or support you with getting out and about. You can arrange for a carer to visit at specific times, for example to help you get out of bed in the morning, go to bed at night, or accompany you to a hospital or GP appointment.

In Scotland, all care at home services that provide personal care must be registered with the Care Inspectorate and are subject to regular inspection. Inspection reports are publicly available, allowing you to check the quality of a service before arranging care.

Homecare workers in Scotland are required to undergo background checks through Disclosure Scotland and, where appropriate, must be members of the Protecting Vulnerable Groups (PVG) Scheme. Many care staff are also registered with the Scottish Social Services Council (SSSC), which sets standards for training, conduct and ongoing professional development.

Agencies must ensure that staff receive appropriate initial training and ongoing supervision to provide a high standard of care. They are also required to comply fully with health and safety legislation and national care standards in order to identify and minimise risks to people receiving care.

What happens after you receive an assessment?

Once you have an agreed assessment, you have three ways of arranging homecare (sometimes called home support or home help).

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Your local council provides the carer, in which case everything is arranged for you.

2

You ask an agency to find you the appropriate carer. You still have to find the agency but all you need to do after that is pay the agency.

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You find your own carer. This gives you flexibility, but also more responsibility since you become the carer’s employer.

The system of direct payments now in operation allows you independence in using methods two or three but does involve more responsibility and work for you or your family.

How can you find the right agency for you?

Care at home services providing regulated care in Scotland must be registered with the Care Inspectorate.

You can find details of appropriate agencies on the following websites: Care Inspectorate (www.careinspectorate.com) Homecare Association (www.homecareassociation.org.uk) The Care Inspectorate carries out an inspection programme of all agencies offering homecare services.

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You can request carers who are trained to provide personal care, such as assistance with bathing, dressing and using the toilet, as well as carers who are qualified to carry out certain clinical tasks, such as administering medication, giving injections or changing a catheter, where appropriate and in line with care plans.

How can I find my own carer?

To find your own personal assistant (PA) or care worker, you can advertise through local organisations, community groups, job-advertising services and other suitable organisations. Your local council may also be able to tell you about organisations that can help with recruiting and paying a personal assistant.

If you employ a personal assistant directly, you will normally become their employer. This means you will have responsibilities such as paying at least the National Minimum Wage, dealing with tax and National Insurance through PAYE, providing payslips and complying with employment law. You may also have responsibilities relating to workplace pensions and insurance.

You will generally need Employers’ Liability insurance when you employ someone. GOV.UK states that this must normally provide at least £5 million of cover. Public liability insurance may also be appropriate.

Your local council may be able to provide information or put you in touch with organisations that can help you with the practical aspects of employing a personal assistant.

GOV.UK provides information about employment contracts and the terms and conditions that apply to employees: GOV.UK – Employment contracts Age UK publishes Factsheet 46, “Paying for care and support at home”, which was updated in May 2026 and provides further information about paying for care and support at home.

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Social care and personal care Social care is a complex area, and the support you may receive will depend on your individual needs and the outcome of an assessment by your local council.

In Scotland, you can receive personal care free of charge if your care needs assessment shows that you need it. This applies regardless of your age, income or savings.

Personal care can include help with washing, dressing, eating, taking medication and getting in and out of bed.

Other types of support, such as help with housework, shopping or laundry, are not classed as personal care and may be chargeable.

Your local council will carry out a financial assessment to determine whether you need to contribute towards these services. Charges and charging arrangements can vary between councils.

Free personal care is not automatic.

You must first have a care needs assessment through your local council’s social work department.

If you need nursing care in your own home, this is provided free by the NHS.

Community Alarms and Telecare Services If you are worried about having an accident or falling ill while you are in your own home alone, community alarms provide emergency access that is staffed 24 hours a day, 365 days a year.

The housing department of your local council, Age UK and private companies provide this valuable service.

FINANCIAL ASSISTANCE As someone with a disability or illness (physical or mental) that restricts your mobility, you may be able to claim one or more of the benefits and entitlements. Although this will depend on your individual circumstances. To find out more, we would suggest looking at the Gov website (www.gov.uk). The Scottish Government has established that Social Security Scotland will administer certain benefits. These benefits are the Adult Disability Payment, which has replaced Personal Independence Payment and Child Disability Payment, which has replaced Disability Living Allowance for young people.

For more information visit www.mygov.scot/contact-socialsecurity-scotland/ All figures are correct as of April 2026 and these rate usually increase each April.

Disability Living Allowance (DLA) Social Security Scotland have introduced a new allowance called Adult Disability Payment which has replaced Disability Living Allowance for disabled people living in Scotland aged between 16 years and state pension age and Child Disability Payment for a disabled child who lives in Scotland and is under the age of 16.

You will keep getting your regular DLA payment until your payment moves. there will be no gaps in your payment. The Department for Work and Pension will contact you when it is time to move, you will also receive a letter from Social Security Scotland telling you what will happen during the move. Your Adult Disability Payment or Child Disability Payment award will start the day after your DLA award ends.

Personal Independence Payment (PIP) Mobility/21/Scottish/Ed/Au/1

Community alarms may connect through a home telephone, broadband or mobile/digital connection, depending on the system and can be activated via a pendant worn around the neck or a wristband. They provide reassurance to your family and friends that help, if needed, is only a touch of a button away. Telecare systems are a range of simple sensors that either raise an alarm or act as a reminder to help to keep you safe and independent in your own home. They include items such as: door sensors, movement sensors, medication reminders and smoke, gas or flood detectors.

New claims for Personal Independence Payment are no longer made in Scotland. Adult Disability Payment is the Scottish benefit for people of working age, and existing PIP awards are being transferred to Adult Disability Payment.

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Child Disability Payment

Adult Disability Payment Adult Disability Payment It is a benefit for people between 16 years and state pension age and who are living with a long-term illness or disability (either physical or mental). This payment is made up of 2 parts, Daily Living and Mobility. You may qualify for either one or both parts. Each part is made up of two different awards – standard and enhanced award.

The Daily Living award takes into account how much care you need (regardless of whether you are actually receiving it). There are different criteria for establishing which award you should receive. If you are terminally ill you will automatically get the enhanced daily living award.

The Mobility award considers what help you may need to be mobile and looks at whether you need someone to provide guidance or supervision when you are outside on unfamiliar routes or whether you have severe mobility problems. If you are entitled to the enhanced award then you can apply to lease an accessible vehicle.

Adult Disability Payment is currently paid at the following rates (correct as of April 2026): Daily living award Mobility award Standard £76.70 Standard £30.30 Enhanced £114.60 Enhanced £80.00

“

Did you know…..

Around 5.5 million disabled people are in work in the UK. 20

”

Child Disability Payment is a tax-free benefit for children under 16 who have a physical or mental disability.

It helps with the extra costs of caring for a disabled child and has care and mobility components. The Care component is made up of three rates and the Mobility Components is made up of two rates. If you qualify for the higher rate Mobility component then you can apply to lease an accessible vehicle and if you receive the higher rate of Care component then you will also get Child Winter Heating Assistance.

Child Disability Payment is currently paid at the following rates (correct as of April 2026): Care Components Lowest rate £30.30 per week Middle rate £76.70 per week Highest rate £114.60 per week Mobility Components Lower rate £30.30 per week Higher rate £80.00 per week Terminal illness The Scottish Government has changed the definition of ‘terminal illness’ for the purpose of claiming benefits. This should now give people living with a terminal illness, faster, and easier, access to certain benefits such as Adult Disability Payment and Child Disability Payment. So applying for benefits under the Special Rules for Terminal Illness means that you will no longer have to fill in a long claims form and avoid face to face assessments and so should receive their benefits more quickly.

You or your carer might also qualify for other financial help, for example Carer Support Payment, or help with housing or transport costs

Pension Age Disability Payment Pension Age Disability Payment is a tax-free benefit for people who have reached State Pension age and have care needs because of a disability or health condition. It replaced Attendance Allowance in Scotland.

It is not means-tested, so your income and savings are not taken into account.

The benefit looks at the amount of help or supervision you need, regardless of whether you are actually receiving that care. You do not need to have someone caring for you in order to qualify.

To be eligible for Pension Age Disability Payment, you must have had care needs during the day or night for at least six months because of a disability or health condition. You can still apply before the six months have passed, but if your application is successful, the award will normally begin once you have had those care needs for six months. If you are terminally ill, there is a separate fast-track application process and the six-month qualifying period does not apply.

The care or supervision you need can include help with everyday activities such as: • Bathing or washing • Getting dressed • Eating and drinking

• Using the toilet • Taking or managing medication • Other personal care or looking after yourself

It can also include supervision to keep you safe, for example if you are at risk because of falls, seizures, confusion, dizziness or other symptoms. You do not necessarily need physical help — needing someone to supervise you or keep you safe can also be relevant.

Pension Age Disability Payment is paid at two rates, depending on whether you need help or supervision during the day, during the night, or during both.

The rates usually increase every April.

(Figures correct as of April 2026): Lower rate: £76.70 per week – if you need help or supervision during the day or night Higher rate: £114.60 per week – if you need help or supervision during both the day and night If you are terminally ill, you will automatically receive the higher rate.

Receiving Pension Age Disability Payment can also increase entitlement to some other benefits or financial support, depending on your circumstances. This can include additional Pension Credit and, in some circumstances, Housing Benefit or help with Council Tax. If someone provides at least 35 hours of unpaid care for you, they may also be able to claim Carer Support Payment provided they meet the other eligibility conditions. Carer Support Payment has replaced Carer’s Allowance in Scotland.

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Other help

Industrial Injuries Disablement Benefit You may be entitled to receive Industrial Injuries Disablement Benefit (accidents) if you are ill or disabled because of an accident or event that happened in connection with work. The amount you may receive will depend on your individual circumstances (e.g., your age and the assessed level of your disability).

If you are awarded Industrial Injuries Disablement Benefit, this may affect the other benefits you receive.

There is also an Industrial Injuries Disablement Benefit (diseases), which covers more than 70 diseases that can be caused by certain types of work. The amount you get depends on your individual circumstances.

War Disablement Pension You may be able to claim War Disablement Pension under the War Pensions Scheme if you were injured or disabled as a result of service in Her Majesty’s (HM) Armed Forces, you are no longer serving in HM Armed Forces and the claimed condition was caused by service before 6 April 2005.

Claims for disablement that occurred on or after 6 April 2005 should be made under the Armed Forces Compensation Scheme.

The amount you receive will depend on the assessed level of your disability.

Armed Forces Independence Payment The AFIP is an additional allowance that provides financial support for service personnel and veterans seriously injured as a result of service to cover the extra costs they may have as a result of their injury on or after 6th April 2005.

AFIP is an alternative payment to PIP or DLA. (You cannot get both at the same time). To be eligible for AFIP you must be entitled to a Guarantee Income Payment (GIP) of 50% or higher through the Armed Forces Compensation Scheme.

For more information, visit Veterans UK at www.gov.uk/government/ organisations/veterans-uk.

Constant Attendance Allowance If you need daily care and attention because of a disability and you claim Industrial Injuries Disablement Benefit or a War Disablement Pension, you can claim Constant Attendance Allowance (CAA).

The criteria you need to fulfil to receive CAA will depend on which of these two benefits you receive.

There are four different rates of Constant Attendance Allowance and it is paid at the following weekly rates (correct as of April 2026): Exceptional rate Intermediate rate Full day rate Part day rate

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£187.20 £140.40 £93.60 £46.80

If you get the ‘exceptional rate’ or ‘intermediate rate’, you may also get Exceptionally Severe Disablement Allowance.

Social Security Scotland has introduced Carer Support Payment, which has replaced Carer’s Allowance for people who live in Scotland.

If you currently receive Carer’s Allowance, you do not normally need to apply for Carer Support Payment.

Social Security Scotland and the Department for Work and Pensions (DWP) will move you to Carer Support Payment automatically. You will be contacted when your benefit is being moved. Your entitlement will be protected during the move.

Carer Support Payment is currently worth up to £86.45 a week. You may receive less if you receive certain other benefits, such as State Pension.

People who receive Carer Support Payment will also automatically receive the Scottish Carer Supplement, which is an additional £11.70 a week. It has replaced Carer’s Allowance Supplement for people receiving Carer Support Payment.

The Scottish Carer Supplement does not affect your other benefits.

If you care for more than one person, you may also be entitled to Carer Additional Person Payment. This is an extra £10.40 a week for each additional person you care for who receives a qualifying disability benefit. You normally need to provide at least 20 hours of care a week for each additional person.

Who can get Carer Support Payment?

You may be able to get Carer Support Payment if you: • Are aged 16 or over • Provide unpaid care for at least 35 hours a week

• Usually live in Scotland, although special rules apply in some circumstances if you live elsewhere • Do not earn more than the current earnings limit if you work and meet the other eligibility conditions for Carer Support Payment You do not have to be related to or live with the person you care for.

If you are aged 16 to 19 and studying, different rules can apply depending on your course and circumstances.

If you are aged 20 or over, you can normally receive Carer Support Payment while studying full-time.

If you work, your take-home earnings must be £204 or less a week. This is after deductions such as Income Tax, National Insurance and certain allowable expenses.

The earnings limit can change, so it is important to check the current amount before making a claim.

Who must the person you care for receive?

The person you care for must receive one of the following qualifying benefits at the appropriate rate: • Adult Disability Payment – daily living component • Personal Independence Payment – daily living component • Child Disability Payment – middle or highest rate of the care component; Disability Living Allowance – middle or highest rate of the care component; Scottish Adult Disability Living Allowance – middle or highest rate of the care component 23

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Carer Support Payment in Scotland

• Attendance Allowance • Pension Age Disability Payment • Armed Forces Independence Payment • Constant Attendance Allowance at or above the normal maximum rate with Industrial Injuries Disablement Benefit or Constant Attendance Allowance at or above the basic (full-day) rate with a War Disablement Pension.

It is important to check how claiming Carer Support Payment could affect your other benefits and the benefits of the person you care for.

Carer Support Payment can affect benefits such as Universal Credit, Income Support, income-based Jobseeker's Allowance, incomerelated Employment and Support Allowance and Pension Credit.

It can also affect some benefits received by the person you care for.

For example, if they receive a severe disability premium as part of certain benefits, this may stop when you are awarded Carer Support Payment.

However, the Scottish Carer Supplement and Carer Additional Person Payment do not affect your other benefits.

Before claiming, it is advisable to check how Carer Support Payment will affect your household's benefits or speak to a benefits adviser.

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The current maximum rate of Carer Support Payment is £86.45 a week.

Eligible recipients also receive the Scottish Carer Supplement of £11.70 a week, giving a total of £98.15 a week before any reductions to Carer Support Payment that may apply because of certain other benefits.

If you care for additional people who meet the qualifying conditions, you may also receive £10.40 a week for each additional person through Carer Additional Person Payment.

Social Security Scotland normally pays these amounts together every four weeks.

“

Did you know…..

Disability isn’t always visible. It can include physical, sensory, mental health, learning and other long-term conditions.

”

Health & Independent Living As mentioned earlier in this guide, financial assistance towards your health and independent living may be available in the form of Direct Payments, Value Added Tax relief on equipment and services, equipment for independent living and Disabled Facilities Grants (available through your local authority).

You may also be entitled to help towards health costs such as free NHS prescriptions, dental care, hospital travel costs, wheelchairs and hearing aids.

”

Home & Housing You may be able to get a reduction in your Council Tax bill if you are on a low income or receive certain benefits. If you are on a low income and paying rent, you may be entitled to claim Housing Benefit towards your rent. If you are registered blind, you are entitled to a 50% reduction on the cost of a TV licence.

VAT on Mobility Aids and Equipment If you have a long-term illness or you are disabled, you may not have to pay VAT on cars and other equipment designed to help your mobility. People aged 60 and over may be able to pay a lower rate of VAT on mobility aids installed in their home. The rules regarding VAT are complicated; therefore, we would suggest that you contact HM Revenue and Customs (see Useful Contacts/Organisations Section for contact details) for more advice about VAT exemption applicable to your individual circumstances.

Funeral Plans No one wants to think about how and when they will die, or what it will be like for our families without us.

Although planning your funeral in advance may not be something you want to think about, there are many practical and emotional reasons why it should be a priority.

Funerals are expensive occasions and require many decisions to ensure they run smoothly. Planning your funeral long in advance of it happening can give your friends and family peace of mind at a heart-breaking time.

Taking out a ‘pre-paid’ or ‘pre-payment’ funeral plan enables you to let your friends and family know what you want for your funeral.

It also means that the costs are covered in advance, thereby saving your family from potential financial difficulty at an already stressful time.

The Financial Conduct Authority regulates firms that provide and arrange prepaid funeral plans. This means that your money is safe with an authorised provider and you are protected by the Financial Services Compensation Scheme should your plan provider fail and if you have a complaint against a funeral plan provider or intermediary you can refer it to the Financial Ombudsman Service.

Mobility/21/Scottish/Ed/Au/1

“

Did you know…..

Disability is more common among older people. In the UK, around 45% of people of State Pension age are disabled, compared with around 23% of workingage adults and around 12% of children.

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USEFUL CONTACTS/ ORGANISATIONS Listed below are a number of organisations that will be able to give you more advice about meeting your mobility requirements. This is by no means an exhaustive list and you may find that there are local organisations who can tell you more about the services on offer in your area.

If you are living in England or Wales , you are advised to read our English or Welsh edition of the Mobility Advice guide as many of the organisations listed below have a dedicated English or Welsh branch, and different rules, regulations and legislation may apply.

Age Scotland Causewayside House, 160 Causewayside, Edinburgh, EH9 1PR Age Scotland is dedicated to helping everyone make the most of later life. The Charity produces a number of factsheets covering a range of issues including housing, social care and legal advice. Age Scotland publications are free to older people and appropriate older people’s services subject to availability.

Helpline: 0800 12 44 222 Mon- Fri 9am - 1pm Email via the online contact form www.agescotland.org.uk We also provide telephone friendship for the over 60s.

Organises daily, weekly or occasional calls to the elderly living alone.

British Red Cross UK Office, 44 Moorfields, London EC2Y 9AL British Red Cross branches have a supply of products for loan to aid independent living.

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General Enquiries: 0344 871 11 11 Support Line: 0808 196 3651 Textphone 020 7562 2050 Email: contactus@redcross.org.uk www.redcross.org.uk Facebook/X @BritishRedCross

British Healthcare Trades Association (BHTA) Tower Bridge Business Centre, 46-48 East Smithfield, London E1W 1AW

Tel: 020 7702 2141 Email: info@bhta.com www.bhta.com

Bringing industry together to shape and improve the health and care for all.

Care Inspectorate Compass House, 11 Riverside Drive, Dundee DD1 4NY

Tel: 0345 600 9527 Mon, Tue, Thur & Fri 9am - 4pm, Wed 9am - 2pm Email: enquiries@careinspectorate.com www.careinspectorate.com

Suite 1B, 38 Queen Street, Glasgow G1 3DX

Advice line: 0808 808 7777 Mon – Fri 9am – 6pm

Carers Scotland is part of Carers UK and offers advice and support for carers. You are a carer if you look after a relative, friend or neighbour because they are frail, ill or have a disability.

Email: Via the online contact form www.carerscotland.org Facebook/X

Citizens Advice Scotland

Scottish Citizens Advice Helpline: 0800 028 1456

The service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Community Transport Association 91 Princess Street, Manchester, M1 4HT UK’s only specialist advice and support service to groups and organisations delivering community-led transport in the UK.

To find your local citizens advice bureau, please visit their website at www.cas.org.uk Facebook/X @citizensadvicescotland

General Enquiries: 0161 351 1475 or email: info@ctauk.org Advice Services: 0345 130 6195 or email: advice@ctuk.org www.ctauk.org

Mobility/21/Scottish/Ed/Au/1

Carers Scotland

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Department for Transport Great Minster House 33 Horseferry Road London SW1P 4DR

Disabled Motoring UK

Switchboard: 0300 330 3000 (8.30am – 5.30pm) Email Via the online contact form www.gov.uk/government/organisations/ department-for-transport

Tel: 01508 489 449

Folly Farm, Upgate Street, Carleton Rode.

Norfolk, NR16 1NJ Supporting disabled drivers, passengers and blue badge holders.

Email: info@disabledmotoring.org www.disabledmotoring.org

Driving Mobility

Tel: 0800 559 3636

Help with assisted driving, accessibility and independent living. To find your nearest mobility centre visit their website

Email: info@drivingmobility.org.uk www.drivingmobility.org.uk

Gov.uk

www.gov.uk/financial-help-disabled

Benefits and financial support if you are disabled or have a health condition.

HM Revenue & Customs 28

www.gov.uk/government/organisations/ hm-revenue-customs

Homecare Association Homecare Association Mercury Way, 117 Waterloo Road, London, SE1 8UL

Helpline: 020 8661 8188

The Homecare Association is the UK’s membership body for homecare providers.

Together we ensure that homecare is valued so that all of us can live well at home and flourish within our communities.

Email: enquiries@homecareassociation.co.uk www.homecareassociation.org.uk

LGBT+ Switchboard

Tel: 0800 0119 100 Open 10am - 10pm every day

At Switchboard we provide information, support and referral service for lesbians, gay men and bisexual and trans people – and anyone considering issues around their sexuality and/or gender identity.

Living Made Easy (Formerly Disabled Living Foundation)

Email: hello@switchboard.lgbt www.switchboard.lgbt

www.livingmadeeasy.org.uk

Mobility and Access Committee for Scotland (MACS) MACS is an advisory committee to the Scottish Government and represents the transport needs of disabled people in Scotland. Although it cannot take up individual complaints, it can pass on information about problems with public transport experienced by people with disabilities.

Mobility/21/Scottish/Ed/Au/1

Impartial help, advice and information about daily living equipment, disability equipment, mobility and independent living aids for older people, disabled adults or children, their family and carers.

Tel: 0141 272 7100 Email: info@transport.gov.scot www.transport.gov.scot

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Motability Scheme The Motability Scheme enables disabled people to use their government-funded mobility allowance to lease a new car, scooter or powered wheelchair. As a registered charity (No. 299745), Motability Scheme also raises funds and provides financial assistance to those who may otherwise be unable to afford the mobility solutions they need.

Explore their website to see answers to common questions that you may have about the Motability Scheme services.

Mobility Trust

Tel: 0118 984 2588

www.motability.co.uk

Write to: PO Box 7044 Tadley, Hampshire, RG24 4PL Mobility Trust provides powered wheelchairs and scooters for UK residents who have severe disabilities and who cannot obtain such equipment through other means.

Email: mobility@mobilitytrust.org.uk www.mobilitytrust.org.uk

Registered Charity number: 1070975

NHS Scotland

111 (Non-emergency)

Scotland’s National Telehealth and Telecare organisation

www.scot.nhs.uk

RiDC RiDC is a specialist UK consumer research and information charity that focuses on work with older and disabled people. RiDC is accredited under The Information Standard, a Department of Health scheme to help the public identify trustworthy health and social care information easily.

RiDC has free motoring guides available in print: • Choosing a car • Cars for families of disabled children • Getting in and out of a car • Getting a wheelchair into a car • Car controls • Wheelchair accessible vehicles

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Tel: 020 7427 2460 Email: mail@RiDC.org.uk www.RiDC.org.uk Facebook@RiDCUK

Royal National Institute for the Blind (RNIB) 12-14 Hillside Crescent, Edinburgh EH7 5EA Supporting people with sight loss.

Royal National Institute for Deaf (RNID) RNID work with communities and partners across health, employment, research, government and more to change life for the better.

Helpline: 0303 123 9999 Mon - Fri 9am - 6pm Email helpline@rnib.org.uk or via the online contact form www.rnib.org.uk

Information Line: 0808 808 0123 Text Message: 07360 268 988 Relay UK 18001 0808 808 0123 Live Chat via our website Email: contact@rnid.org www.rnid.org.uk Facebook/X

Scope Here East Press Centre 14 East Bay Lane E15 2GW

Helpline 0808 800 3333 Textphone: 18001 0808 800 333 Email: helpline@scope.org.uk www.scope.org.uk

Scottish Driving Assessment Service

For more information, visit our website at: www.smart.scot.nhs.uk

Astley Ainslie Hospital, 133 Grange Loan, Edinburgh EH9 2HL

Scottish Association for Mental Health

Information Line: 0344 530 1000 Mon-Fri 9am-6pm (Except bank holidays)

Providing mental health social care support to adults and young people in over 60 communities.

Email: info@samh.org.uk www.samh.org.uk

Mobility/21/Scottish/Ed/Au/1

The Scottish Driving Assessment Service offers advice to disabled people who wish to drive.

It also offers assessment on fitness to drive.

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Self-Directed Support in Scotland

Email via the online contact form www.sdsscotland.org.uk

Online support to help with day to day living due to illness or disability.

Shop Mobility UK c/o Driving Mobility, The Old Carriage Works, Moresk Road, Truro TR1 1DG Shopmobility scheme loan wheelchairs and scooters to enable disabled people to shop independently. If you wish to hire mobility equipment, visit their website for more information.

Stroke Association Write to us at: Supporter Relations Stroke Association 1 Sterling Business Park Salthouse Road Northampton NN4 7EX At the Stroke Association we believe in life after stroke. We support stroke survivors to make the best recovery they can.

www.shopmobilityuk.org

Stroke Helpline 0303 3033 100 Email: helpline@stroke.org.uk Supporter Relations 0300 3300 740 Email: supporterrelations@stroke.org.uk www.stroke.org.uk

The Scottish Government

Tel: 0300 244 4000

St. Andrew’s House Regent Road, Edinburgh EH1 3DG

Email: ceu@scotland.gsi.gov.uk www.gov.scot

Turn2Us

Contact us via our online contact form

A charitable service helping people access financial support through welfare benefits, grants and other help.

www.turn2us.org.uk

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ABOUT THIS GUIDE The information provided in this publication is given in good faith and is in no way connected to or affiliated with any of the organisations contained within this publication. The information supplied should not be taken as legal advice.

The content is also not intended to replace other healthcare professional advice that you may be encouraged to seek.

Professional advice should be sought where appropriate. Any rates and information contained within this publication was correct at the time of writing in August 2026.

As benefit entitlements change regularly, you are advised to contact the benefits enquiry line or your local Jobcentre Plus for information about current entitlements.

A helpful guide for motability and wheelchair users If you have a temporary or permanent disability, this guide is designed to help you discover ways to maintain your independence, improve mobility, and enjoy greater freedom.

You can also scan the QR code to visit our website, where you’ll find our extensive list of helpful publications.

IMPACT IMPACT MARKETING AND PUBLICITY Publishers of the

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MML Legal have been entrusted with the ongoing personal business of generations of families.

We have a long history of assisting clients and their families with the legal procedures that follow a family bereavement.

We understand that the pressures of dealing with property, finances and other family assets during such a time can create additional stress. Our goal is always to guide our clients through the legalities, helping to alleviate the potential anxiety that this can bring.

Services we provide include: • Wills • Trusts • Inheritance Tax Planning

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Eastern Western Motor Group is regulated by the Financial Conduct Authority (“FCA”) and is registered with the FCA as a credit broker of Motability Operations Limited, who is the lender in relation to the Motability Contract Hire Scheme. The Motability Contract Hire Scheme is administered by Motability Operations Limited (Registered Company No. 1373876). To qualify you must be in receipt of the Higher Rate Mobility Component of Disability Living Allowance, the Enhanced Rate Mobility Component of Personal Independent Payment, the War Pensioners’ Mobility Supplement or the Armed Forces Independence Payment, which will be taken in lieu of the four weekly rental. Prices vary depending on vehicle selected. Terms and conditions apply.

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Eastern Western Motor Group is regulated by the Financial Conduct Authority (“FCA”) and is registered with the FCA as a credit broker of Motability Operations Limited, who is the lender in relation to the Motability Contract Hire Scheme. The Motability Contract Hire Scheme is administered by Motability Operations Limited (Registered Company No. 1373876). To qualify you must be in receipt of the Higher Rate Mobility Component of Disability Living Allowance, the Enhanced Rate Mobility Component of Personal Independent Payment, the War Pensioners’ Mobility Supplement or the Armed Forces Independence Payment, which will be taken in lieu of the four weekly rental. Prices vary depending on vehicle selected. Terms and conditions apply.