Handpicked Homes by Together Travel Co.

HANDPICKED HOMES

THE TOGETHER TRAVEL STORY Together Travel have been delivering incredible

Handpicked Homes,’ a fully inclusive service

places to stay in beautiful and secluded locations

designed to meet all the needs of individual

across the world since we opened our first set of

holiday home owners. It does not matter the size

sliding doors back in 2006. A specialist luxury

of your property or how many homes you own,

self-catering operator, we take great pride in

we offer you the chance to become part of the

offering exceptional family holidays in beautiful

Together Travel family and get the best return

areas.

from your second home.

Our portfolio of over 9 stunning destinations

This guide will explain how we can help. It will tell

feature a range of holiday accommodation. From

you everything you need to know about our

coastal apartments and cosy country cottages to

successful brand, the culture, the destinations

luxury lodges and stylish houses, all handpicked

and the tools we will use to ensure your property

to offer our guests a holiday to remember.

is presented professionally. We will use our

Due to the success of the Together Travel brand,

return you expect and we’ll treat your special

we are delighted to introduce ‘Together Travel

place with the care and attention it deserves, as if

expertise and experience to deliver the financial

A BO UT US

it were our own.

We are a trusted brand with experience of running our very own holiday accommodation and we understand the challenges you face.

We provide a fully managed service which includes: marketing,

A BO UT US

access to our expert Concierge Team, on-site General Managers, an Owner Liason Executive - to help you every step of the way, and access to our market leading Handpicked Owner Portal.

W H AT MAK E S

TOGETHER TRAVEL DIFFERENT

OUR N U M BER ON E PRIORI TY

MARKETING YOUR HOME

We have an excellent in house marketing team who expertly deliver global and national campaigns ranging from digital, print, PR, design,

Our main focus is ensuring that your holiday home reaches potential guests in the best way possible. We do this thanks to our popular blog, weekly e-newsletters and competitions. We are very active on Facebook, Instagram, Twitter and Pinterest too and we love to share stories of our stunning holiday accommodation.

H O MEOWNERS

social media and much more.

HO W W E WILL M A R K E T

YOUR HOME

THE TOGETHER TRAVEL WEBSITE Over 500,000 unique visitors browse our website every year. Mobile optimised, our website allows us to take bookings 24 hours a day, 7 days a week.

EMAIL MARKETING - With a database of 100,000 qualified contacts, we send over 12 emails per month offering a diverse lineup of exciting content.

HO M EOWNERS

LISTINGS & PORTALS - We will list your home on all market leading sites at no additional cost. This includes Holiday Lettings, HomeAway and Owners Direct.

SOCIAL MEDIA - We have an active presence on Facebook, Twitter, Instagram and Pinterest

ADVERTISING IN KEY NATIONAL & LOCAL PUBLICATIONS - We've worked with our credible advertising agency since the very beginning. Through their international connections, your property could be read about in publications throughout the UK, Europe and USA. We have a fantastic story to tell, and we do!

EVENTS - Presence at major national and local events.

DIGITAL MARKETING CAMPAIGNS - search terms specifically tailored to our destinations.

BROCHURES & NEWSLETTERS - We still believe in traditional methods of marketing and create beautiful brochures, newsletters and direct mail pieces.

UNRIVALLED CUSTOMER SERVICE ON-SITE GENERAL MANAGER:

Our Handpicked Owners are our priority, therefore our

Every destination is locally managed by an experienced General

Concierge Team will be available to help and support you as

Manager who leads all aspects of on-site operations. This

much as possible. Keep in touch via phone or email and we’ll

includes ensuring that accommodation is preened to perfection

answer any questions you may have during your journey with

before arrival, welcoming guests and being on hand to help iron

Together Travel.

out any issues that may arise.

Our General Managers are carefully selected for their skills, creativity and ability to multi task. They are there to make sure your second home is well cared for. Need a light bulb changing or a smoke alarm keeps going off? Our General Manager will be there to ensure that any issue is rectified with the minimum of

C US TOMER SERVICE

fuss.

WHAT OUR GUESTS SAY: “We met the site manager Amanda who was very friendly and answered all our questions about the area, everything we asked for was done straight away without any fuss. I can’t stress enough how welcome we were made to feel.”

“We had a fabulous stay. The on-site staff couldn’t have been more helpful.”

CONCIERGE TEAM: We provide all of our Handpicked Owners with a single point

“The

of contact from the moment you come on-board. Once you join

much trouble. This is our second visit and we will be booking

us, they will ensure we have everything we need to begin

again for half term.”

staff

are

extremely

welcoming

and

nothing

is

too

marketing your holiday home successfully, from spectacular images, detailed descriptions, location information and pricing.

“As expected staff on site are superb and are so friendly and want to ensure you have an awesome stay.”

THE CONCIERGE TEAM

ANY PLACE, ANY TIME, EVERYTHING, EVERY TIME The Together Travel Concierge Team is something you won’t ever have experienced before in the self-catering industry, because there isn’t anything like it!

Nothing is too big an ask for the Together Travel Concierge Team and they just love to make it happen. The Concierge Team are travel experts, champions in customer service and gurus of all things Together Travel.

Each and every member of the Concierge Team have experienced everything our locations have to offer, from cycling routes to baby-friendly boltholes, from sampling the finest local produce at the local farmer’s market to hiking all the best trails. Anything your guests want to know can be answered with first-hand detail.

The Concierge Team can provide advice, book tickets to attractions and

• Travel advice and help

• Equipment and clothing hire

• Trips and excursions including recommendations

• Guest surprises, such as birthday treats or anniversary celebrations

• Special requests

• In-residence private chef

• Dinner reservations and recommendations

• Advice on the best trips and activities for families or groups

• Advice on activities and help with bookings

• Last-minute arrangements

H O LI DA Y GUEST S

activities, and help with a whole host of requirements including:

Our guests love the Concierge Team, here’s what they have to say: “...compliments to the Concierge Team who were very happy and willing to help us out with any questions and very helpful making our stay very enjoyable.”

“Massive thank you to all the staff for making our stay so wonderful,

HO L IDAY GUESTS

top marks all round.” “...our Concierge Team were great setting the lodge up with balloons, flowers and champagne for our arrival. They really can’t do enough.

We will definitely be returning.”

“I booked through the Concierge Team. From start to finish they were great. They were very helpful, during and after the booking itself.”

S E E W HAT OU R

GUESTS ARE SAYING

T H E P E R F E CT TO OL

HANDPICKED OWNERS PORTAL All of our Handpicked Owners are provided with access to SuperControl's market-leading Owner Reporting, allowing you access to an online account holding all of your property information in a safe and secure place. It is the perfect tool to help you stay informed at all times.

SuperControl's Owner Reporting Portal is easy to use and can be accessed from any computer, tablet or smartphone, enabling you to keep up to date on the go. It allows you to: • Make your own bookings for personal use.

• Quickly and easily view all rental bookings at your property, including details such as arrival date, duration, revenue and lead guest name.

• Access financial statements, detailing your rental revenue and local operating costs, such as linen and housekeeping charges.

• Update your personal contact details and address, allowing us to keep you up to date at all times.

H O MEOWNERS

• View rental bookings on a calendar, to easily spot live availability.

LET’S TALK! Email info@togethertravel.co.uk or call 01625 416 430 and one of our team will be delighted to talk through our services in more detail and answer any of your questions.

LET’S MEET! We will arrange a convenient time and place, ideally at your holiday home. It is vital that we meet you to ensure you are happy with us and the services we offer. It also gives us an

H O MEOWNERS

opportunity to see your home and understand your needs.

LET’S GET GOING! Once all the paperwork is completed, our team of experts can start to load your property onto our website, booking system and Owner Portal.

Welcome to the Together Travel family!

S O...

WHAT 'S NEXT ?

S U P E R B VA LU E FO R M ONE Y

WHAT 'S INCLUDED

WHAT'S INCLUDED IN OUR MANAGEMENT FEE • Presence on togethertravel.co.uk website receiving 500,000 unique visitors per annum • Access to a qualified database of 100,000 through relationship marketing including e-shots • Strategic partnerships with tourist boards and leading lifestyle brands • Unrivalled exposure. Property listings on market-leading sites such as Holiday Lettings and HomeAway, as well as

LOCAL OPERATING SERVICES COSTS - OPTIONAL

• A local representative who will welcome all guests and coordinate the below services: • Housekeeping clean- both pre and post each arrival • Bed, kitchen linen and associated laundry costs • Guest stationery: guest manual, internal signage *% cost will vary based on season; occupancy of stay, property size and location

through our social media channels • Exposure in guest collateral across the Together Travel portfolio • Concierge Team: Manage complete sales and booking process to ensure yield is maximised • Financial Management and Reporting via the bespoke

ADDITIONAL OWNER EXPENSES

Handpicked Owners Portal • Gardening/landscaping

ensuring we achieve the best possible price for each

• Home maintenance

holiday on your behalf

• Utility bills

• Industry leading technology platform including

• Fixtures and fittings

automated booking and customer relationship management systems • Head office operational expertise

• Boiler servicing • Electrical appliance servicing • Fire Equipment Maintenance • Exterior Home Cleaning *Together Travel can manage the provisions of the services shown above on behalf of the owner for a fee.

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• Continual analysis of pricing and market conditions,

H A N D P I C K E D STANDARD

t o g e t h e r t r a v e l .c o . u k 01625 416 4 30

humberts.com

01625 708809