Support services
DNV Imatis’ Support Services solution helps every department in a healthcare practice to become a fully integrated part of the organization. Information flows freely and seamlessly, from emergency departments to cleaning, caretaker and orderly services.
Part of the DNV Group
Helps every departm fully integrated part o Receive, handle, manage and end tasks and work orders directly in apps. A single portal to assign, delegate and keep track of multiple services, with direct communication between wards, units and support service staff. Both hospital orderly tasks, such as transporting patients, blood samples and other transport tasks, cleaning, clinical tasks and technical services.
2
Gear force A healthcare organization cannot run efficiently without fast and reliable communication between all departments. It is impossible for a surgeon to perform an operation if the operating theatre has not been cleaned first. A radiologist cannot undertake an MR examination if their patient has not been transported to the radiology ward. Everyone depends on everyone.
tube that needs replacing – everything can be registered, shared, and acted on, across departments, by nurses, doctors, and administration teams.
Real time overview Everyone has access to the same digital ecosystem – a nurse who discovers that a sink is clogged can inform the caretaker service in real time and be notified when the problem is solved. A bed that needs to be turned down by cleaning staff, a patient who needs an orderly to transport them to X-ray, a fluorescent
Task flow - how it works Requisition client - for support services requests. Assign tasks - push notifications on new tasks to handheld devices. Task management - each support service staff member manages their own task load, by accepting or rejecting incoming tasks and using the worklist of active tasks.
dnvimatis.com
• • • • • •
Service requests applications Service requests management Dispatching tasks Worklist Task management Configuration
ment to become a of the organization.
3
Smart task rules Smart task assignment can be based on zones, units or other pre-defined options, reducing the travel between each task and ensuring more efficient use of staff members’ time. Global positioning system and locationbased services can be added to the smart task rules in order to automate the work dispatch management.
4
dnvimatis.com
BENEFITS Improve coordination The overall value of an overview of support services such as cleaning, transport, food and building automation, cross-cutting collaboration in real time and not least effective coordination of interdisciplinary services, results in better resource utilisation, bed occupancy and space management.
Walk shorter distances With the information you need always at hand, you avoid unnecessary spent time while saving your own body and health for countless steps and high stress levels, and minimising any fuzz in the department.
Make patients and staff feel safe Information sharing and safe transitions between places of work create a seamless working day with good and natural flow between departments and units where nothing is in danger of being left behind or falling between two chairs.
• • • • • • • •
• •
Reduced missed orderly tasks Less coordination saves up to 17 hours a day Reduced bed time Increased staff satisfaction Faster patient service More efficient hospital operations Increased productivity Reduced level of stress Better working environment Reduced rate of sick leave
5
STAVANGER UNIVERSITY HOSPITAL
Reliable The new system, which is available for desktop computers, touchscreens and smartphones, is reliable, easy to use and has a greater range of application, according to a radiographer in the X-ray department.
6
dnvimatis.com
The system has worked well, without downtime, and it provides predictability. In addition, people have taken to it quickly, and that’s impressive! -Gunde Sola, Head of orderly centre For me and my colleagues, it is a great improvement that the same status is shown everywhere in the system. Now it’s easy to see if the porter is on his way. - Odd Anders Hapnes, Nurse
Stavanger University Hospital, Norway
10 000 assignments Support service applications were implemented in the Western Norway Regional Health Authority in early 2021. In the course of just a few weeks, more than 10 000 assignments were processed, exceeding all expectations. Only the first day, more than 400 assignments successfully went through the system.
7
About us DNV Imatis takes friction out of healthcare operations. Our solutions easily integrate and aggregate data from across your healthcare operations to deliver clear, real-time, decision critical information, wherever you are. Realise better collaboration, better decision-making and more efficient workflows. Deliver frictionless patient journeys and help clinical, logistical and administrative teams work better together. DNV Imatis is part of the DNV Group. DNV is an independent assurance and risk management provider, operating in more than 100 countries, with the purpose of safeguarding life, property, and the environment. As a trusted voice for many of the world’s most successful organizations, we help seize opportunities and tackle the risks arising from global transformations. We use our broad experience and deep expertise to advance safety and sustainable performance, set industry standards, and inspire and invent solutions.
dnvimatis.com