DNV Imatis Self check-in and queue management

Patient logistics SELF CHECK-IN AND QUEUE MANAGEMENT

DNV Imatis’ solution ensures that visits to day centres and out-patient clinics are seamless and efficient, both for patients and the staff.

Part of the DNV Group

Makes it easier to inc capacity to care Self-service largely eliminates the need for manual follow-up and administration by service users. DNV Imatis’ solution ensures that visits to day centres and out-patient clinics are seamless and efficient, both to patients and staff. It supports the entire process, from the first appointment reminder to registration of arrival, wayfinding, queue management, completion of the visit and payment.

For patients - and staff DNV Imatis’ Patient Logistics solution makes complex appointment scheduling more manageable.

The solution provides two interfaces: one for patients, the other for hospital staff.

status of patient appointments and tools to track queues and waiting times. When obstacles arise, the solution enables staff to rebook appointments quickly, to ensure that consultations take place in in the right order.

Patient interface The patient interface provides appointment reminders, arrival check-in functionality, and a seamless flow of communication before, during and after appointments. It also gives patients an easy access to guidance at arrival and navigation to find their location of appointment.

Includes • Self check-in • Digital waiting room information screens • Administration of kiosks • Administration of guidance • Patient interaction

Staff interface The solution provides hospital staff with a critical overview of the

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DNV Imatis’ Patient Logistics solution can also handle complex financial workflows, synchronizing check-ins, payment options, accounting systems and collection services.

crease your

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Waiting area

PATIENT FLOWS Patient flows and logistics are optimised in a comprehensive solution that includes reminders, registration at a terminal or on a mobile device upon arrival. Further, wayfinding, waiting area displays, applications and touch screens for queue management. This with support for text notifications in the event of delays, notification of appointments and other messages to patients. In addition to payment management, patient payment and payment statements.

Waiting area screens show service users their place in the queue in the form of anonymised reference codes. These screens also display any messages from the treatment

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provider. In terms of delays, patients are notified of when to go to the treatment room. Both visually on screen, via a configurable audio alert, and via text.

Benefits • A better and more efficient patient flow • More seamless user experience • Reduced costs • Time savings due to automation of check-in and payment processes • Enhanced and more pleasant use of waiting times • Better resource utilisation, improvement in quality of other administrative and patientoriented tasks

Check-in for scheduled appointments or request walk-in appointments.

PAYMENT MANAGER There are clearly changes to how patients want to be part of their healthcare processes. Selfregistration at arrival is a typical process the patients want to be part of. Improvement that reduces load on hospital staff and reduce ineffective administrative tasks.

Payment manager for patients DNV Imatis payment solution supports self-payment by patients` smartphones and kiosk/tablets on site. The solution can be set up with most available payment options.

Web-based card payment, Account Checkout (payments directly from bank account) and/or paper invoice are options that are included in the solution. Other payment options, like

Apple Pay, can also be added after customers choice.

Payment manager for hospitals Payments are automatically registered and gives a total overview of all patient payments and important details. Utilize the Payment Manager to initiate payments at the location, manage invoices and set up automatic reminders and dunnings.

Retrieving statistics for use in reporting and assessment of bottlenecks will also be easier to identify.

This gives the patient increased freedom of choice, at the same time as it reduces administrative tasks for hospital staff and streamlines operations.

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Royal Adelaide Hospital

ROYAL ADELAIDE HOSPITAL South Australia’s) largest hospital.

With over 800 beds, the RAH provides tertiary health care services for South Australia and provides secondary care clinical services to residents of Adelaide’s city centre and inner suburbs. It’s also the premier University Hospital in South Australia.

clinical applications, service management, patient bedside TV, room displays, patient flow digital whiteboards, self-check in services, signage solutions, fire alarms, automated guided vehicles for goods transport & management, nurse calls & alarms; into one single, unified system.

Background After a 2009 visit from Australian Health ministers to St. Olav Hospital in Norway, it was decided to build a digital hospital based on best practices from Norway.

Self - services A DNV Imatis Patient Logistic solution is used for self checkins at kiosks or for manual arrival registration. The patient interface provides appointment reminders, arrival check-in functionality, and a seamless flow of communication before, during and after appointments.

The scope for new Royal Adelaide Hospital was to integrate communication, telecom, workflow,

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Smoother check-ins

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Better patient service

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More accurate

More than 80% of outpatients register their arrival through self-service.

Better real time decisions on the hospital floor resulting in better patient service.

Empowered as a mobile workforce with mobile solutions instead of traditional desktops, data capture has become much more accurate and timelier.

It also gives patients quick access to information about meeting locations, and navigation to help them find their way on time. The solution provides hospital staff with a critical overview of the status of patient appointments, responsible roles for further treatment, and tools to track queues and waiting times.

Queue management DNV Imatis queue management solution is used throughout and across all the outpatient clinics.

Patients are notified 15 minutes before their appointment to help progress patient movement to the applicable waiting area. Delays are also notified through text message.

Patient flow Digital whiteboards have been installed on all nurse stations providing overview of nurse calls and bed statuses. The same digital whiteboards are at the same time used to assign responsible nurses to rooms or patients.

Alarms and patient information are automatically forwarded to the right recipient on the ward.

Task management Royal Adelaide Hospital uses wireless IP ward phones, all implemented with our mobile portal. The app has replaced the pager, and is now used for support services, nurse calls, summons, fire alarms, and basic two-way messaging. All securely tracked to ensure that messages are received by the right responsible role.

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About us DNV Imatis takes friction out of healthcare operations. Our solutions easily integrate and aggregate data from across your healthcare operations to deliver clear, real-time, decision critical information, wherever you are.

Realise better collaboration, better decision-making and more efficient workflows. Deliver frictionless patient journeys and help clinical, logistical and administrative teams work better together.

DNV Imatis is part of the DNV Group.

DNV is an independent assurance and risk management provider, operating in more than 100 countries, with the purpose of safeguarding life, property, and the environment. As a trusted voice for many of the world’s most successful organizations, we help seize opportunities and tackle the risks arising from global transformations.

We use our broad experience and deep expertise to advance safety and sustainable performance, set industry standards, and inspire and invent solutions.

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