Twitter Data Sentiment Analysis

11

IV

https://doi.org/10.22214/ijraset.2023.50174

April 2023

International Journal for Research in Applied Science & Engineering Technology (IJRASET) ISSN: 2321-9653; IC Value: 45.98; SJ Impact Factor: 7.538 Volume 11 Issue IV Apr 2023- Available at www.ijraset.com

Twitter Data Sentiment Analysis 1

Dr. Inderpreet Kaur1, Mohd. Naved Qureshi2, Anas Iqubal3, Hasan Adeeb4 Professor,2,3,4Final Year Student, Department of Computer Science and Engineering, Dr. A. P. J. Abdul Kalam Technical University. Lucknow, INDIA

Abstract: Twitter sentiment analysis has gained significant attention in recent years due to the vast amount of data generated on social media platforms and the potential applications of sentiment analysis in various domains. This paper presents an overview of Twitter sentiment analysis, including its applications, challenges, and state-of-the-art techniques. We discuss the various methods and algorithms used for sentiment analysis and highlight their advantages and limitations. We also examine the ethical considerations associated with sentiment analysis and the need for responsible and transparent use of this technique. Through a comprehensive analysis of the existing literature, we explore the potential of Twitter sentiment analysis for understanding public opinion and its implications for various domains, including marketing, politics, and social sciences. Finally, we present a case study to demonstrate the application of sentiment analysis in the context of real-world data. Our analysis shows that Twitter sentiment analysis has significant potential for understanding public opinion, tracking trends, and providing valuable insights into various domains. However, it also highlights the need for careful consideration of ethical concerns and the importance of responsible and transparent use of this technique.

Keywords: sentiment, analysis, twitter, linear regression, word-cloud, confusion matrix, SVM model.

I. INTRODUCTION Twitter sentiment analysis has emerged as a valuable tool for understanding public opinion on various topics. With over 300 million active users, Twitter provides a vast amount of data that can be analysed to gain insights into people's attitudes and emotions towards various issues. Sentiment analysis refers to a computational technique in the field of natural language processing, which involves the automatic identification and classification of the sentiment expressed in text, such as positive, negative, or neutral, based on the language used. In recent years, this technique has gained increasing attention from researchers in various fields, including computer science, social sciences, and marketing. This research paper aims to provide an overview of Twitter sentiment analysis, including its applications, challenges, and current state-of-the-art techniques. Through a comprehensive analysis of the existing literature, this paper will explore the potential of Twitter sentiment analysis for understanding public opinion and its implications for various domains. The emergence of social media platforms such as Twitter has transformed the manner in which individuals communicate their viewpoints and disseminate knowledge. With millions of tweets being generated every day, Twitter has become a valuable source of data for researchers to analyse public sentiment and track trends. The process of analysing sentiments on Twitter is a natural language processing technique that involves categorizing tweets into positive, negative, or neutral sentiments. This technique has gained significant attention in recent years, especially in the field of data science and machine learning, due to its potential applications in various domains, such as marketing, politics, and social sciences. In this research paper, we present an overview of Twitter sentiment analysis, including its underlying algorithms, challenges, and applications. We also discuss the ethical considerations associated with sentiment analysis and the need for responsible and transparent use of this technique. By exploring the latest developments in Twitter sentiment analysis, this paper aims to provide insights into the potential of this technique for understanding public opinion and its impact on society. This research paper aims to provide an overview of Twitter sentiment analysis, including its applications, challenges, and current state-of-the-art techniques. Through a comprehensive analysis of the existing literature, this paper will explore the potential of Twitter sentiment analysis for understanding public opinion and its implications for various domains.

II. LITERATURE SURVEY Sentiment analysis of Twitter data has gained considerable attention in recent times due to its potential applications in various industries. However, the complex data structure and speech variation pose significant challenges for analysis. Researchers have conducted several studies to explore the potential of sentiment analysis in understanding public opinion, tracking trends, and providing insights into different domains.

In analyzing Twitter sentiment, Aliza Sarlan, Shuib, and Chayanit used a simple method of extracting tweets in Jason format and assigning polarity using a Python lexicon dictionary. On the other hand, Mandava Geeta, Bhargavav, and Duvvada utilized learning

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International Journal for Research in Applied Science & Engineering Technology (IJRASET) ISSN: 2321-9653; IC Value: 45.98; SJ Impact Factor: 7.538 Volume 11 Issue IV Apr 2023- Available at www.ijraset.com methods, achieving better accuracy by collecting cryptocurrency data and applying algorithms such as naïve bayes and SVM (Support Vector Machine). The experiments confirmed that the naïve bayes classifier is more accurate than SVM. Agarwal, Xie, Vovshaa, I., Rambow, O., and Passonneau conducted a study comparing a unigram model to other models based on features and kernel tree. The results indicated that the feature-based model outperformed the unigram model by a small margin, while both the unigram and feature-based models were outperformed by the kernel tree-based model by a significant margin.

Akshi Kumar and Teeja Mary Sebastian employed a unique approach that combined both corpus-based and lexicon-based techniques, which is a rare combination in the current trend of machine learning techniques dominating the field. They utilized adjectives and verbs as features, employing corpus-based techniques to determine the semantic orientation of various adjectives present in tweets and a lexicon dictionary to determine the polarity of verbs. The total sentiment polarity of tweets was expressed using a linear equation.

K.Arun et al collected data related to various aspects of demonetization from Twitter and used R language for analyzing the tweets.

In addition to the analysis, the results were also visualized using word clouds and other plots, which indicated that more people were in favor of demonetization compared to those who were against it. Vaibhavi N. Patodkar and Imran R. Shaikh endeavored to forecast the emotions of audiences towards a random TV show as either positive or negative. They obtained comments about various TV shows and employed them as the dataset for training and testing their model. The chosen classifier was the Naïve Bayes classifier, and the results were represented in a pie chart which indicated that the polarity of tweets was more negative than positive.

The potential use of sentiment analysis in politics was explored by Tumasjan et al., who used it to predict the results of the 2009 German federal elections. They collected around 100,000 tweets related to different political parties and used the Linguistic Inquiry and Word Count (LIWC2007) software to derive sentiments from them. The results obtained were found to be similar to the actual election results. Another study conducted by Dr. Rajiv and colleagues focused on applying sentiment analysis in crisis situations.

They collected data on the 2014 Kashmir floods, consisting of 8490 tweets, and applied naïve Bayes classification technique to it.

Their research showed that analyzing emotions in crisis situations could help the government save lives.

III. DATA CHARACTERISTICS Although there are numerous social networking sites available, this paper focuses specifically on Twitter, which has gained immense popularity due to its unique writing format. Some of the characteristics of tweets include: 1) Tweets are short messages consisting of a maximum of 280 characters.

2) With an average of about 1.2 billion tweets posted each day, Twitter has emerged as a widely used social networking platform.

3) Tweets can cover a wide variety of topics, from politics to entertainment to technology.

4) Tweets are often written in an informal style, with spelling mistakes, slang, and emoticons commonly used.

5) Twitter is a real-time platform, with tweets updated frequently.

6) Emoticons are used to represent facial expressions in a written form, often created with the use of punctuation and other characters.

7) The "@" symbol is used to mention other Twitter users in a tweet, directing the message to them.

8) The "#" symbol is used to indicate the topic of a tweet, known as a hashtag.

9) The "RT" symbol is used to indicate that a tweet is a retweet, meaning it has been posted again by another user.

In conclusion, Twitter data is a valuable source for sentiment analysis due to its vast amount of real-time user-generated content.

With its unique format and characteristics such as hashtags, user mentions, and emoticons, Twitter offers a wide range of information that can be used to understand public opinion on various topics. By utilizing natural language processing techniques, researchers can gain insights into the sentiment of tweets and use this information for various applications such as predicting election results, analysing brand perception, and crisis management. The potential of Twitter data for sentiment analysis is vast, and with further advancements in technology, we can expect to see even more sophisticated analysis and applications in the future.

IV. METHODOLOGY The proposed method for sentiment analysis in this paper could be represented in 5 stages, each of which are listed below: A. Data Collection Data collection is the first phase for analysis as there needs to be data for us to do analysis on. In our experimentations we have used python programming language as a tool. Being that said, data collection in this particular analysis could be carried out in two ways in our project we used the first one. © IJRASET: All Rights are Reserved | SJ Impact Factor 7.538 | ISRA Journal Impact Factor 7.894 |

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International Journal for Research in Applied Science & Engineering Technology (IJRASET) ISSN: 2321-9653; IC Value: 45.98; SJ Impact Factor: 7.538 Volume 11 Issue IV Apr 2023- Available at www.ijraset.com First way is to collect preorganized data from different sites such as Kaggle. On these sites this preorganized data is uploaded by the developers of sites themselves or is posted by different researchers for free. All one needs to do to acquire this data is to create a free account on these sites. Second way is to manually extract data from twitter using some API available for twitter. For this we have chosen tweepy as an API for extraction of tweets. Tweepy does not compatible with the new versions of python (python 3.7).

So, for using this particular API an older version of python is needed (python 2.7). To access tweets on twitter using API first we need to authenticate the console from which we are trying to access twitter. This could be done by following steps listed below: 1) Creation of a twitter account.

2) Logging in at the developer portal of twitter.

3) Select "New App" at developer portal.

4) A form for creation of new app appears, fill it out Fill.

5) After this the app for which the form was filled out will go for review by twitter team.

6) Once the review is complete and the registered app is authorized then and only then the user is provided with ‘API key’ and ‘API secret’ 7) After this "Access token" and "Access token secret" are given.

These keys and tokens are unique for each user and only with the help of these can one access the tweets directly form twitter. For this paper we have extracted a large data set consisting of almost 11k tweets. These tweets are taken using #pfizer and BioNTech thus are about different study about the vaccines. We have used textblob package of python for pre- data annotation of polarity for these tweets.

Data set

No. of tweets

Training data

8434

Testing data

2109 Table 1: - Data Distribution

B. Data Preprocessing The pre-processing of data implies the processing of raw data into a more convenient format which could be fed to a classifier in order to better the accuracy of the classifier. Here, in our case the raw data which is being get from Kaggle using this data set we remove availability of various useless characters seems very common in it.

For this matter we remove all the unnecessary characters and words from this data using a module in python known as Regular Expressions, are for short. This module adopts symbolic techniques to represent different noise in the data and therefore makes it easy to drop them. Specifically in twitter terminology there are various common useless phrases and spelling mistakes present in the data, which need to be removed to boost the accuracy of our resultant. These could be summoned up as follows: 1) Hash Tags: these are very common in tweets. Hash tags represent a topic of interest about which the tweet is being written.

Hashtags look something like #topic.

2) @Usernames: these represent the user mentions in a tweet. Sometimes a tweet is written and then is associated with some twitter user, for this purpose these are used.

3) Retweets (RT): as the name suggests retweets are used when a tweet is posted twice by same or different user.

4) Emoticons: these are very commonly found in the tweets. Using punctuations facial expression are formed in order to represent a smile or other expressions, these are known as emoticons.

5) Stop Words: Stop words are those which are useless when it comes to sentiment. Words such as it, is the etc are known as stop words.

C. Feature Selection In this paper, it has been noted that various researchers have utilized different features for classifying tweets. Our experiment employs similar features such as bar charts, pie charts, and N-grams.

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International Journal for Research in Applied Science & Engineering Technology (IJRASET) ISSN: 2321-9653; IC Value: 45.98; SJ Impact Factor: 7.538 Volume 11 Issue IV Apr 2023- Available at www.ijraset.com D. Model Selection After pre-processing the data, it is fed to a classification model for further processing. There are various classification algorithms available, but for this paper, we chose the Logistic Regression and SVM models. Logistic Regression is a statistical model used for classification and predictive analytics by estimating the probability of an event based on independent variables. SVMs are linear classifiers that aim to maximize the margin and achieve excellent generalization performance by minimizing structural risk.

To train the classification model, we used the Textblob library in Python to automatically set target values for each tweet. Most of the literature surveys manually set these values to positive, negative, or null. We divided our dataset of 11,020 tweets into training and testing sets, with 8,434 tweets in the training portion and 2,109 tweets in the testing portion. Both sets were transformed into binary values using the sklearn module in Python, which contains multiple classification models and encoders for model selection, label encoding, and model evaluation. These methods will be discussed in the next section.

E. Model Evaluation Table 2 below shows a generalized form of a confusion matrix, which is one of the most commonly used and appropriate techniques for evaluating a classifier.

Predicted Positive Predicted Negative Actual Positive

True positive (tp)

False Negative (fn)

Actual Negative

False positive (fp)

True Negative (tn)

Table 2: - General Confusion Matrix In the matrix, TP (True Positive) refers to the number of correctly classified positive instances, FN (False Negative) represents the number of actual positive instances that were incorrectly classified as negative, FP (False Positive) represents the number of actual negative instances that were incorrectly classified as positive, and TN (True Negative) represents the number of correctly classified negative instances. By analysing these values, various performance metrics such as accuracy, precision, recall, and F1-score can be calculated to evaluate the classifier's performance. By applying this technique, we can derive the generalized evaluation parameters.

These parameters include: 1) Accuracy: The accuracy of a classifier indicates how well it has predicted the results and can be calculated using the following formula: Accuracy(a)= 2) Precision(p): Precision is a performance metric that shows the proportion of true positive classifications among all positive classifications predicted by the classifier. The formula for precision is: Precision(p)= 3) Recall(r): Recall, also known as sensitivity or true positive rate, is a performance metric that shows the proportion of true positive classifications among all actual positive instances in the dataset. The formula for recall is: Recall(r)= 4) F1 score: The F1-score is a performance metric that provides a balance between precision and recall by computing their harmonic mean. It indicates the weighted average of precision and recall, where the highest possible value is 1. The formula for F1-score is: F1 score=

.

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International Journal for Research in Applied Science & Engineering Technology (IJRASET) ISSN: 2321-9653; IC Value: 45.98; SJ Impact Factor: 7.538 Volume 11 Issue IV Apr 2023- Available at www.ijraset.com V. RESULTS OF PROPOSED SYSTEM The experiments conducted by us showed a model accuracy of 84.64 for Logistic Regression classifier. The confusion matrix guised after completion of testing of classifier is given in table 3 below: Negative

Neutral

Positive

Negative

72

116

38

Neutral

4

1008

9

Positive

8

149

705

Table 3: - Output Confusion Matrix Other important model evaluation parameters as mentioned in section before, for this experimentation are given in the table 4 presented below:

Positive Neutral Negative Accuracy Macro average Weighted average

Precision 0.86 0.79 0.94

Recall 0.32 0.99 0.82 0.71

F1- Score 0.46 0.88 0.87 0.85 0.74

Support 226 1021 862 2109 2109

0.86 0.86

0.85

0.83

2109

Table 4: - Evaluation Parameters Further we have accuracy of 87.34% for SVM classifier. The confusion matrix guised after completion of testing of classifier is given in table 5 below Negative

Neutral

Positive

Negative

101

91

34

Neutral

6

1007

8

Positive

14

114

734

Table 5: - Output Confusion Matrix Other important model evaluation parameters as mentioned in section before, for this experimentation are given in the table 6 presented below: Precision Recall F1- Score Support Positive 0.83 0.45 0.58 226 Neutral 0.83 0.99 0.90 1021 Negative 0.95 0.85 0.90 862 Accuracy 0.87 2109 Macro 0.87 0.76 0.79 2109 average Weighted 0.88 0.87 0.87 2109 average Table 6: -Evaluation Parameters

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International Journal for Research in Applied Science & Engineering Technology (IJRASET) ISSN: 2321-9653; IC Value: 45.98; SJ Impact Factor: 7.538 Volume 11 Issue IV Apr 2023- Available at www.ijraset.com The positive, neutral and negative could also be represented using wordclouds. Wordclouds for our data set are given below:

Fig 1: Negative Wordcloud

Fig 2: Neutral Wordcloud

Fig 3: Positive Wordcloud VI. CONCLUSION AND FUTURE WORK In conclusion, the task of sentiment analysis in micro-blogging is still in the developmental stage and has room for improvement.

The use of more complex models, such as incorporating the proximity of negation words to the unigrams being analyzed, could enhance the accuracy of the analysis. Additionally, exploring the effect of bigrams and trigrams could further improve the performance of the analysis. However, this would require a larger labeled dataset than the one used in this study. Overall, the field of sentiment analysis in micro-blogging is promising and offers opportunities for future research to refine and enhance the techniques used for sentiment classification.

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