A chatbot is a computer program that is capable of communicating with the user in natural language in order to
understand and parse the technical query. Such a program is frequently employed by organizations in order to automate the task
of customer care and services. We have focused on designing a chatbot for our college, the Bangalore Institute of Technology.
The current chatbot that is present in the official website for BIT is only an interface connecting the user to a live agent and is
therefore unavailable for use most of the time.