2020 IHI Annual Report - A Year in Review

ANNUAL REPORT A Year in Review

2019

PATRONS To our Patrons, for your continued commitment and dedication to our Industry, our sincere thanks.

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TABLE OF CONTENTS

Address by President Oonagh Cremins FIHI

IHI Board Members 2019-2020

2019 HighlightsÂ

Education

Seminars

Annual Conference

Presidents Election

Social Events

Founders Banquet & Hospitality Management Awards

Enrollment to the College of Fellows

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NEO Report

ADDRESS BY PRESIDENT OONAGH CREMINS FIHI

“ 2019 was a strong year for Irish Tourism and Hospitality and as an industry we welcomed over 10.6 million visitors to our country – the vast majority of whom enjoyed genuine Irish hospitality in our hotels, bars, restaurants, cafés and visitor attractions.

It was in this context that as an Institute we felt it timely & appropriate as a board in August 2019 to review our aims, objectives, vision and goals for the Institute.

Our agreed vision forward was a statement of ongoing intent: “To become the largest professional body for those working and studying in the hospitality & tourism industry in Ireland through recognition of excellence”.

Our mission statement was and continues to be to bring our members together through networking, mentoring, events and education.

To bring these statements to life means that the executive team of the institute, board members and honorary officers worked to fulfil their responsibilities of professional networking, education and professional development through various events both on and offline in 2019.

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To give you a flavour of these events, we held our national conference themed “Think Different” which enjoyed strong attendance on May 2019. Over the course of the year we held 6 business breakfasts both in Dublin and regionally and welcomed many members and non-members to these events. Theming these events has proved very successful.

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November saw our most successful Founders Banquet and Awards ceremony to date, both in terms of numbers attending and applicants across the 13 categories of awards. This visible support by our membership of our events is critical to the success and the sustainability of the Institute and we are very grateful for this. 2019 was also the year that we moved the application process online for the awards and in doing so this provides us with a sustainable process for the next number of years.

We count ourselves very fortunate to enjoy the financial support of many companies and organisations who we count among our patron and business partner base.

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They include our valued patrons Diageo, Aramark, Restaurant Association of Ireland, Unilever Food Solutions, Crystal Air, Mitsubishi Electric, the Irish Times, netffinity, Tierney’s, Broadline Recruitment and the Faculty of Tourism and Hospitality at TU Dublin as well as our Business Partners whose services you are encouraged to support.

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Membership I am delighted to welcome our new members, patrons and business partners to the Institute and I take this opportunity to mention the many benefits which attach to membership, including networking opportunities at our conferences and social events, and increasing opportunity to gain greater skillsets through training programmes and webinars made available free of charge to members of the institute.

Our income streams are currently weighted as follows: Events contribute 57% to total income Patrons, business partners & college collaboration arrangements contribute 24 % to total income Membership contributes 19% to total income.

I wish all of you patrons, business partners, members, student members, fellow members all the very best in 2020 and thank you most sincerely for your friendship, membership and support throughout 2019.

Oonagh Cremins FIHI President

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I take this opportunity as well to thank all our Board Members who give of their time and input to the success of the Institute.

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I would like to take this opportunity to thank our National Executive team, National Executive Officer Tina Maree, and Cynthia O’ Neill Events & Membership Executive for their hard work and commitment to the Institute.

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Our goals for 2020 are to remain very focused on supporting our industry in the midst of this Covid 19 crisis.

Many supports from webinars to dedicated team training have all been made available free of charge by members to our members. I would like to thank everyone who contributed to this series of very successful events which has certainly broadened our regional presence and profile.

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Forward Look Our goal is to balance these income streams more evenly in the next 2 – 3-year period while acknowledging that events will always be a primary source of income. However growing membership at both a patron, business partner, college collaboration level coupled with growing membership income is key to the financial sustainability of the Institute. To mitigate against an anticipated fall in event income in 2020 and beyond our board members along with the NEO are currently working to identify new earned income streams.

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Our current business model is then significantly dependent on events as the main driver of income. In 2019 we maintained our level of membership. To grow our individual membership base is proving challenging for the Institute.

IHI BOARD MEMBERS 2019-2020

President: Oonagh Cremins FIHI Deputy President: Brian Bowler FIHI Company Secretary: Douglas Jordan FIHI

Frank Byrne MIHI Noel Cafferkey MIHI Dominic Dillane FIHI Stephen Hanna FIHI Joe Higgins MIHI Russell Hadley MIHI Murieann King MIHI Detta Melia FIHI Tara Meehan MIHI Daragh O'Neill FIHI Pat O'Sullivan MIHI Sharon Power Cowley MIHI Phillip Smyth FIHI Edward Stephenson FIHI Alan Valalley MIHI

The Innovate Room The Montenotte Hotel Consultant

Olympia Capital Action Recruitment TU Dublin The Camden Court Hotel The Guinness Storehouse The Mayson, Dublin The Croke Park TU Dublin Lee Hotel Group The Talbot Hotel Stillorgan Master Chefs Hospitality netaffinity Shannon College of Hotel Management Consultant Mount Juliet Hotel

Chair of the College of Fellows Martin Cassidy FIHI Cassidys Hotel

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NATIONAL HOSPITALITY BUSINESS MANAGEMENT GAME 2019

2019 saw the introduction of a new format to the Challenges with team Members assuming the role of department heads with the responsibility to produce a strategy for their department and to discuss their plans at an HOD meeting. This meeting was then observed by the Judging Panel. This was the first time to introduce this concept and both the Students and Judges feedback was very positive as it delivered a more effective learning outcome for the participating students.

The Game, supported by Dalata Hotel Group, Fáilte Ireland, Russell Partnership and The Irish Hotels Federation, saw the teams complete 3 Challenges which tested the students’ business acumen and management skills in the areas of Business Development strategy and Human Resources.

Challenge One: The teams were asked to produce a strategy for introducing a new restaurant concept into a Dalata Group Hotel. The concept had to be in line with the Dalata brand, appropriate to the target market and be innovative and new. To support their decision making and research, the teams were provided with a copy of the Fáilte Ireland Food and Drink Strategy 2018 to 2023 and evidence was demonstrated in their presentations of research from the report.

Challenge Two: The teams assumed the role of Revenue Managers for a 500-bedroom hotel.

Utilising industry leading simulation program HOTS, the Students were put into the position of managing a hotel in a virtual environment that mirrored the real world. The students were challenged to make active decisions for one month of trading. Managing the revenue management decisions for the hotel, they were tasked with generating the best contribution and combination of occupancy, RevPAR and ADR for their hotel.

Challenge Three: In the final challenge, teams were invited to produce a digital marketing plan and concept for their restaurant launch. The top three teams presented their plan to the Judges and attending delegates.

IHI President Matthias Muller FIHI said “Today, our industry witnessed the talent and potential of the next generation of Young Hospitality Managers” The Hospitality Industry provides young graduates with real career opportunities to explore and develop in so many aspects of business: Sales & Marketing, Revenue Management, Finance, Human Resources, Training & Development and Operations, proving the Hospitality Industry is a dynamic and great place to work.

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The winning team scored top marks in the competition that attracted seven teams representing, Shannon College of Hotel Management, Institutes of Technology; GMIT, AIT, CIT, IT Tralee and DKIT.

Dundalk IT Team: Andrew Reddan, Erin O’Kane, Niall Fretwell and Nicole Murphy.

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A team of 4 students representing the Institute of Technology Dundalk were selected as the outright winners of the 34th (IHI) National Hospitality Business Management Game 2019, hosted at the Clayton Hotel, Dublin Airport.

IHI STUDENT SEMINAR "HOSPITALITY: A WORLD OF OPPORTUNITY"

2019 also welcomed the reintroduction of a Student Seminar for day two of the Game with some 90 plus students, tutors and IHI Members in attendance.

The seminar chaired by Aine Doyle, Group Learning & Development Manager at Dalata Hotel Group, saw a panel of five leading industry managers within various roles share their own personal hospitality journey and passion for our industry.

Guest Speakers included JP Kavanagh MIHI, General Manager, The Shelbourne Hotel, Sandra Sutton, Area Manager, Ireland & Wales, Expedia Group, Ian Madden MIHI, Food & Beverage Manager, Clayton Hotel, Cork Daniel McLoughlin MIHI, Owner Rock Salt Cafe, John Poole, Business Development Manager, Stafford Lynch.

Aine Doyle MIHI Group Learning & Development Manager Dalata Hotel Group

The experience and calibre of speakers demonstrated to the students the wonderful career and interchangeable opportunities within our industry. The Game and Seminar would not be possible without the support of our sponsors. A special note of thanks also to Phillip O'Neill MIHI, General Manager and his team at Clayton Hotel Dublin Airport.

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JP Kavanagh, Ian Madden, John Poole, Daniel McLouglin and Sandra Sutton

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THE PRESIDENT'S DINNER

Mattias Muller FIHI retires as IHI President The President's Dinner honouring Matthias Muller FIHI took place on Friday, April 12th at The Shelbourne Hotel, Dublin.

Matthias Muller FIHI celebrated his retirement as the 27th President of the IHI. Family, friends and colleagues joined Matt and his wife Kate for an evening of delicious food, drinks and wonderful company. Matt reminisced about when he first joined the IHI and how membership had been such an integral part of his career.

Matthias Muller FIHI with wife Kate Muller celebrate his retirement.

Matt said, "It is hard to believe that it has been two years since I was elected as your President.I would like to take this opportunity to thank our Board and Executive for their commitment and drive throughout my Presidency.

To you, our members for your support and input throughout my tenure and to our Patrons and Trade Members, thank your for invaluable sponsorship."

Keith Slowey and Niamh O'Shea of ihotelligence

Maurice Bergin FIHI, Brian Bowler FIHI, and Phillip Smyth FIHI

Paul Savage, Frank Corr HFIHI and Micheline Corr

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Matt reminded guests that it was imperative that we as hospitality professionals continue to support our Institute and to promote professional development and the IHI to our young managers. Matt said "Its my absolute pleasure to serve the IHI and on a closing note quoted Albert Einstein “It is every man's obligation to put back into the world at least the equivalent of what he takes out of it."

IHI ANNUAL CONFERNCE

On May 17th, The IHI Annual Conference, "Think Different" took place at the Radisson Blu, Royal Hotel Dublin with guest speakers: Gina London, a globally recognised leadership communications expert, an Emmy award winner,former CNN correspondent and anchor, discussed the "The Nature V Nurture of Leadership.�

After the extremely insightful and entertaining presentations, the 2019 IHI Annual Conference wrapped up with a wonderful lunch with a lovely glass of wine sponsored by Classic Drinks and soft drinks with the compliments of Stafford Lynch San Pellegrino and Acqua Panna.

Fergus Daly Area Manager, Mitsubishi Electric Europe, spoke about "Making A World of a Difference" by making positive contributions to people and the Earth with technology and action.

After a mid conference break and opportunity to visit the Trade Show, Eric Fitzpatrick a leading International Sales Presentations.

Corporate Coach and Trainer, had delegates actively engaged as he demonstrated how to craft their message, tell their story and get buy in to their ideas.

Nianh Hester, Wedding Dates & Una Youg MIHI, Select Hotels

Tracy Coughlan, Manager of Food & Drink Tourism at FĂĄilte Ireland, introduced delegates to the soon to be launched "Food Strategy & Taste the Island Initiative", a celebration of Irish food.

Our final speaker of the day Padraig Hyland a leading communications coach and specialist in audience engagement, spoke to delegates on the skills of story telling and how to engage their "Core Story".

Glenn McCormack MIHI, Russell Hadley MIHI, Sarah Geoghegan, Joe HigginsMIHI and Sinead Heneghan MIHI , The Guinness Storehouse and Croke Park Stadium

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Suzanne Guerrin and Patrick McNamara, The Broadline Group

Fergal O'Connell FIHI, The Fitzwillaim Hotel and Madeline Riley MIHI, The Radisson Blu, Royal Hotel

IHI PRESIDENTIAL PASSING OF THE TORCH

Following the annual conference, the 53rd IHI Annual General Meeting took place and Deputy President Oonagh Cremins FIHI was officially elected as the 28th President of the IHI. Oonagh is only the second female President since the IHI was established in 1966.

In her address the newly elected President said "I am honoured to be elected the 28th President of the Irish Hospitality Institute. I am very grateful for all the kind messages of support I have received from the Board and the Members". Oonagh said she was looking forward to working with all as we continue to grow and strengthen our Institute over the coming two years.

Outgoing President Matthias Muller FIHI, handed over the Presidential Chain of Office to incoming President Oonagh Cremins FIHI. As well as becoming the IHI President Oonagh also received Fellowship of the Insitute.

The President also noted the tourism and hospitality industry continues to be a leading economic driver for the Irish economy. With that in mind, we as an Industry and Institute need to ensure that we are investing in the development, training and mentoring of our people.

The President thanked outgoing President Matthias Muller FIHI, for his commitment and dedication to the Institute and to Michael Mallon FIHI, for his contribution as Chair of the College of Fellows.

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IHI President Oonagh Cremins FIHI and past IHI President Paula Daly FIHI

BREAKFAST SEMINARS

2019 found the IHI hosting a number of very successful breakfast seminars. Kicking off the new year on Thursday 17th January at the River Lee Hotel, Cork with health and well-being high on the agenda, guest speaker Avril Flynn Leading HR Consultant & Career Coach, addressed delegates on “Be Well – Work Well” and the importance of mental health and support within teams.

Cathal Divilly, Fania Stoney Great Place to Work & Cynthia O'Neill, IHI

On Thursday, February 17th at the Conrad Dublin, CEO & Founder of Wedding Dates, Ciara Crossan gave an insightful seminar, "2020 Vision -What's Coming Down the Track for Weddings"

On May 2nd, Great Place to Work hosted a breakfast seminar on "Talent Attraction and Retention" at the Cork International Hotel. Guest speakers included, Cathal Divilly, GPTW, Fania Stoney, GPTW, Yvonne Frost, VP of Employee Experience at Poppulo, and Claire Myler, Director of Sales & Marketing at the River Lee Hotel.

A similar seminar was held on May 30th at the spectacular Aviva Stadium. Speakers, Cathal Divilly, GPTW, Fania Stoney, GPTW, Helen Richardson, AdvantCard and Andre Claro, The Marker Hotel spoke about Talent Attraction and Retention. It was an insightful morning as attendees learned how to get the best people and how to build best practices.

Meanwhile in Cork, on the same day, Helen O'Leary, The Innovate Room spoke about ways to optimise business opportunities from your reservations sales department by engaging customers to ensure they return time and again. Helen invigorated General Managers, Sales and Reservation Managers on best ways to optimise the modern buyer's journey. She explained how the B2B process has changed, how it's now self-initiated and starts online. Helen noted 67% of customer's journey is now digital, 57% of the purchasing decision is now complete before a customer even calls a supplier and 90% of customers initiate the first step in the buying cycle... not sales.

On October 17th, the IHI hosted a student and member Breakfast Seminar at Shannon College of Hotel Management with guest speaker, John Burke, The Armada Hotel. A past pupil of Shannon, John had the delegates on the edge of their seats as he described both the physical and mental climb that eventually lead him to be the first person from Co. Clare to ever reach the summit of Mt. Everest.

Phillip Smyth FIHI, Brian Bowler FIHI, Oonagh Cremins FIHI & John Burke STHGILHGIH 9102

We would like to take this opportunity to thank the following for hosting and supporting our 2019 Breakfast Seminars calendar: The Conrad Hotel, Dublin The River Lee Hotel, Cork The Cork International Hotel The Radisson Blu Hotel & Spa, Cork Compass Group at the Aviva Stadium Shannon College of Hotel Management Stafford Lynch - Acqua Panna & San Pellegrino

IHI SUMMER BBQ

On June 21st, the IHI hosted A Mid-Summer's Evening BBQ at the fabulous Ice Bar in the Intercontinental Hotel, Dublin .

The rain stayed away and we were even treated to a bit of sunshine.

Thank you to all who attended and to our sponsors, Classic Drinks, Stafford Lynch and our hosts Nicky Logue FIHI, General Manager and Russell Hadley MIHI, Deputy General Manager for pulling out all the stops and making it such a special evening.

President Oonagh Cremins FIHI and Ciara Hanley, The Intercontinenal Dublin

Noreen Darcy, Noel Cafferkey MIHI and Deirdre Prendergast

Mary Cotter FIHI, Elaine O'Connor and Deirdre Prendergast

Sara Antoszewicz and Danielle Jordan

Oonagh Cremins FIHI and Gerard Denneny MIHI

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Maria Logan, Jamie Flavin, Heather Lynch, Ivan King and Adam Kirwan

COLLEGE OF FELLOWS & PATRONS EVENING

The Fellows and Patrons evening is a very special event which allows Fellows of the IHI to meet and socialise with our Patrons. It's a tradition that goes back for years and is always a very well attended event. This year the venue was the stunningly beautiful Dromoland Castle. The castle set in the tranquility of Co. Clare with it's magnificent facade and it's impressive interiors made for a fabulous back drop.

Mary & Frank Byrne MIHI and Domnick & Deirdre Ward

In addition to the Fellows and Patrons, this year the The IHI Board were also invited to attend, making the evening even more special.

A special note of thanks to Mark Nolan FIHI and the team at Dromoland for the exceptional service and hospitality from arrival to departure and to Hugh Murray, Classic Drinks for his continued support and wonderful wines for the evening.

Agie Carty, Paul Carty FIHI, Phillip Smyth FIHI, Joan O'Shaugnessy FIHI and Maurice Fitzgerald

Sharon Power Cowley MIHI and her husband Alan Cowley

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Fellows and Patrons Evening attendees.

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FOUNDERS BANQUET & HOSPITALITY MANAGEMENT AWARDS 2019

The 2019 IHI Founders Banquet and Hospitality Management Awards ceremony took place on 28th November, at the Clayton Hotel, Burlington Road, Dublin, with over 550 guest in attendance.

Master of Ceremonies, Michael Vaughan FIHI, kicked off the evening by welcoming the President and finalist to a standing ovation.

Leeanne Lindsey and Lisa O’Shea

The Broadline Group

Tommy Hannon, Glenn McCormack, Terry O'Brien and Declan McKenna - The Guinness Storehouse

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Keith O'Sullivan,Siobhan Finnin, Michelle O'Donnell and William O'Donnell

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Taking to the stage President Oonagh Cremins addressed the guests and said “This evening is a very special evening for our Institute, Members, guests and most of all our finalists in each category as we gather to recognise the professionalism, ability and energy and of course the excellence of all our candidates for an award. The preparation for this evening takes months of planning and execution and the good will of our Judges, Sponsors, Patrons, Members and Industry colleagues who supply meeting rooms, accommodation and in general offer terrific support to IHI team who make this wonderful evening possible.

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IHI President Oonagh Cremins FIHI

2019 HOSPITALITY MANAGEMENT AWARD NOMINEES & WINNERS

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Hospitality Employee of the Year Denise Meenaghan of The Radisson Blu Sligo, pictured with James Dunne, Director BRU Brewery and IHI President Oonagh Cremins

Hospitality Manager of the Year, Catering, Sigitas Zubrickas of Sodexo Ireland pictured with Jim Reeves, Customer Director Unilever Food Solutions Irelland and IHI President Oonagh Cremins.

Young Hospitality Manager of the Year, Keith O'Sullivan of Masterchefs Hospitality pictured with Garrett Lynch, Food Service Director of Stafford Lynch and IHI President Oonagh Cremins.

Hospitality Manager of the Year, HR & Training Kathleen Linehan of Trigon Hotels pictured with Noel Cafferkey, Managing Director of Action Recruitment and IHI President Oonagh Cremins.

Hospitality Manager of the Year, Environmental & Facilities, Aine Martin of Hotel Doolin pictured with Domnick Ward, Managing Director of Crystal Air and IHI President Oonagh Cremins.

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Hospitality Graduate of the Year Emer Priestley, Shannon College of Hotel Management pictured with Hugh Murray, Director and Founder of Classic Drinks and IHI President Oonagh Cremins.

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Hospitality Manager of the Year- Finance, Brian Farrell of Clayton Hotel Burlington Road, who was unable to attend. Pictured are Detta Melia FIHI Board Director, Sandra Doyle MIHI, GM Clayton Hotel Burlington Rd and IHI President Oonagh Cremins.

Hospitality Manager of the Year Executive Head Chef, Michelle O'Donnell of Masterchefs Hospitality pictured with Paul Hayden, Head of Tourism Careers with Failte Ireland and IHI President Oonagh Cremins.

Hospitality Manager of the Year - Hotel Deputy General Manager, Diana Pyzio of Jurys Inn Cork pictured Maria Logan of Maria Logan Recruitment and IHI President Oonagh Cremins.

Hospitality Manager of the Year - Hotel General Manager, Alan Buckley of Jurys Inn Parnell Street pictured Cathal Divilly Managing Director of Great Place to Work and IHI President Oonagh Cremins.

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Hospitality Manager of the Year - Food & Beverage, Alex Staskunas of Compass Group at Aviva Stadium pictured with Patrick McNamara Broadline Group and IHI President Oonagh Cremins.

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Hospitality Manager of the Year - Sales & Marketing, Eveanna Ryan of Connacht Hospitality pictured with William Cotter, Managing Director of Netaffinity and IHI President Oonagh Cremins.

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Hospitality Manager of the Year - Revenue, Declan McKenna of The Guinness Storehouse Ireland pictured with Clio O'Gara Country Manager of Guestline and IHI President Oonagh Cremins.

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HOSPITALITY MANAGEMENT AWARD WINNERS

ENROLLEMENT TO THE IHI COLLEGE OF FELLOWS 2019

The IHI College of Fellows elevated four members to the College of Fellows for 2019. Martin Cassidy FIHI, Chair of the College addressing guests said the College is currently represented by 76 senior industry figures and 29 Retired Fellows who continue to contribute, guide and mentor our industry."

Martin Cassidy FIHI and Aaron Mansworth FIHI

Martin Cassidy FIHI and Stephen Hanna FIHI

"Fellowship should be regarded as the ultimate recognition by peers, as such it should be sought after but never demanded. It recognises a contribution above and beyond the demands of commerce and imposes on Fellows a responsibility in terms of professionalism, their interaction with others, both inside and outside the industry and in particular with students and young managers. "It is the duty of Fellows to foster the good name of the Industry and the Institute."

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2019 Fellowships were awarded to Aaron Mansworth FIHI, Managing Director, Trigon Hotels, Stephen Hanna FIHI, General Manager, The Camden Court Hotel, Dominic Dillane FIHI, Head of School Hospitality and Tourism Management at TU Dublin and Ronnie Counihane FIHI, Managing Director Renvyle House Hotel.

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Martin Cassidy FIHI and Dominic DillaneFIHI

Martin Cassidy FIHI and Ronnie Counihane FIHI

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NEO REPORT

2019 was another successful year for the Institute with further improvement in financial stability with strong membership retention and growth.

Passing of the Presidential Mantel May 2019 welcomed the 28th and notably the second female President of the Institute, Oonagh Cremins FIHI. Oonagh will be well known to many of our members as a leading expert in all things Revenue Management and we wish her every success in her Presidency.

I would also like to take this opportunity to acknowledge outgoing President Matthias Muller FIHI for his dedication and commitment to the Board since 2008, but in particular in the past two years as IHI President.

Membership Focus and Events Membership of the Institute continued to grow at a steady pace and retention remained strong. Building on the growth of 2018, 2019 Membership subscriptions increased by 17% with an overall revenue net surplus of â‚Ź32K. This growth was attributed to an increase in member services regionally, targeted Membership development and an uptake in employer Group Membership for their teams. Throughout the year Members had the opportunity to participate in a structured calendar of 12 monthly events focusing on the delivery of Breakfast Seminars, National Hospitality Business Management Game and Student Seminar, Annual Conference and Trade Exhibition, Social Networking events and closing out 2019 with the Founders Banquet and Hospitality Management Awards.

Attendance for all events was strong, providing members with valuable learning and the opportunity to network with industry peers. As Members, we encourage you to engage and share with us topics and training you might like us to cover.

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Financial Stability 2019 saw further improvement in the financial stability of the Institute producing an income surplus of â‚Ź32K. Income generated comprised of 19% Membership subscriptions, 17% Patrons, 6% Business Partner Memberships, 13% Events, 44% Founders Banquet & Awards and 1% College Collaboration.

Our Patrons continue to be a key financial pillar for IHI and for their continued support and commitment we are extremely grateful. In addition, I wish to also thank our Business Partner Members and Event Sponsors for their continued commitment to the IHI, our work and Members.

Member participation and the promotion of professional recognition of the IHI within member teams and colleagues cannot be understated in order to secure the continued financial growth and development of the IHI. Be Progressive – Be Recognised- Be Entertained – Be Part of Us IHI - HNN Hospitality Network News A new look IHI- HNN Hospitality Network News was launched at the Annual General Meeting in May. This new digital copy allows the Institute to share valuable Member, Patrons and Business Partners news, Industry trends and emerging technologies. Since its launch we have witnessed a steady growth of 400+ readers each month. We encourage members to contribute an editorial piece each month as it provides a valuable method of connecting and sharing knowledge with industry colleagues.

IHI Hospitality Management Awards 2019 Planning for the 2019 Awards commenced in January with an Awards committee meeting chaired by the President. The objective of the meeting was to review all aspects of the nomination and interview process as part of our commitment to ensure the highest standard of quality and integrity to the awards.

As part of the review process, an agreed number of changes were implemented: 1.

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Implement an online nomination application platform.

Nominees to be involved in the application process.

Review and upgrade of the nomination criteria and guidelines.

All 13 categories to have specifically revised/designed competency-based interview questions.

Select Judging panel for 2019.

Raising the standards year on year has led to 2019 attracting the highest number of nominations to-date with 140 nominations across 18 of the 32 counties. This confirms the prestige of the awards as a much coveted accolade.

In total, 39 Judges, all experts within their own field, added a further layer of professionalism, independence and objectivity. Each Judge gave a minimum 2 days of their time with great commitment and for that we thank them all most sincerely.

The awards are not about the hotel, restaurant or catering venue. The IHI Hospitality Management Awards are solely in recognition of the individual in their role. In Judging the Nominations, we look at the individual’s professionalism, capability and technical skill, thirst for continual learning coupled with the energy and innovation they bring to their role.

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These competencies are assessed right throughout the judging process. Feedback from the Judging panel for 2019 was that the standard and presentation of the 60 finalists was exceptional, making their final decision on a winner much more difficult.

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Tourism & Hospitality Careers Oversight Group IHI are proud to be a member of the Tourism & Hospitality Oversight Group (COG) chaired by Paul Hayden, Head of Tourism Careers at Fáilte Ireland. The group was established to coordinate the relevant bodies to agree and implement a work programme to address current and future labour supply and skills requirements in the tourism and hospitality sector.

With representation by industry, education, training providers and other relevant stakeholders, we have developed a two-year work plan (2019/2020) that focuses on delivery of five target objectives: Career Promotion, Employment Connections, Recruitment & Retention, Curriculum Alignment and Mapping Exiting Provision.

As a working group member, the IHI in conjunction with industry partners is leading a review of the availability of part time programmes to up skill supervisors and managers and the preferred method of delivery by employers, “Develop Supervisor and Management Skill Training Through Accessible Platforms”.

As part of the project planning, we recognised four pillars to be assessed to better understand the current part time training supply and delivery.

Pillar One: To complete an analysis of the current Tourism and Hospitality Supervisory and Management Part Time programmes available to up-skill nationally.

Pillar Two: To survey industry to better understand training needs and identify future programme development. This survey was conducted across our industry partner members and our sincere thanks to RAI, IHF, AVEA, LVA and the VFI for their contribution.

Pillar Three: technologies.

To evaluate training gaps regionally in line with Industry demands and emerging

Pillar Four: Develop Programmes to meet demand through accessible platforms.

Pillars 1 and 2 are now complete and Pillar 3 to commence from January 2020.

Occupational Profile Development.

A special thanks to our Members who have given their time to participate in the various working groups with the objective to improve alignment between curriculum and industry needs by establishing occupational profiles.

Launching 2020 - Tourism Careers Website As part of the work program, a new website to showcase the breadth of opportunity within the sector will be launched by Fáilte Ireland in Q1 2020. Fáilte Ireland is developing a programme of content for the site and would welcome any content suggestions from our members (i.e. interview, profile pieces, stories or other content that help to communicate the key messages outlined below). If you have any content suggestions or ideas, please get in touch.

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Visit Tourism Careers - https://tourismcareers.ie/

Industry Representation The Board, Executive and Members continue to work closely with various industry groups and organisations on behalf of hospitality professionals. Over the past 12 months, we have continued to work on: The Careers and Hospitality Oversight Group.

The Commis Chef Apprenticeship Steering Group Chef de Partie Apprenticeship Steering Group.

QQI Working Group - Broad standards Development at levels 1- 4 The National Hygiene Partnership In Summary The success of 2019 would not have been achieved without your participation and the support of our Patrons and Business Partners. It is also important to acknowledge the commitment and support of the President, Board, and various members who volunteer their time to support the Institute.

We value and appreciate your membership and we look forward to supporting you in 2020 as we continue to promote professional recognition and development within our industry.

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IHI BUSINESS PARTNERS

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We would like to thank our business partners for the continued support throughout the year.