IHCRC Annual Report 2024

ANNUAL REPORT 2024 Indian Health Care Resource Center of Tulsa

The data and figures presented herein pertain to fiscal year 2024, commencing on July 1, 2023, and concluding on June 30, 2024.

About The Organization

I

ndian Health Care Resource Center of Tulsa, Inc. (IHCRC) is a community response to the funding and healthcare disparities of Tulsa’s urban Indian community. From a community survey to building a state-of-the-art facility, IHCRC has remained dedicated to empowering the American Indian through exceptional healthcare. More than 300,000 individuals have walked through the doors of IHCRC during its 48 years of service. IHCRC continues to focus on its vision to be the recognized leader in redefining healthcare for the American Indian.

IHCRC employs over 180 staff members, nearly half of whom are American Indians, providing comprehensive care to over 14,000 American Indians. The wide array of integrated services operates through a multidisciplinary, patient-centered, medical home model of care. The one-stop shop houses the following service areas: •

Family Practice

•

Pharmacy

•

Pediatrics

•

Radiology

• • • • • • • •

Internal Medicine Gerontology

Same Day Clinic

Behavioral Health Obstetrics

Public Health Optometry Dentistry

• • • • • • • •

Laboratory Mammography Ultrasound

Diabetes Education

Medical Nutrition Therapy Exercise and Fitness Youth Programs Transportation

IHCRC’s commitment to quality is evident in its accreditation by the Accreditation Association for Ambulatory Health Care (AAAHC) as an Ambulatory Health Clinic and a Medical and Dental Home.

IHCRC hires with an Indian preference and is an “Indian-controlled business.” Incorporated as an Oklahoma nonprofit corporation in 1978, IHCRC operates as an urban Indian health center under the umbrella of the Indian Health Services (IHS) I/T/U program, independent of tribal or federal control. A Board of Trustees meets every other month to determine issues of policy and governance.

Achieved Accreditation by

Accredited as a Dental Home by

Accredited as a Medical Home by

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“Our updated mission, vision, and values reflect our ongoing commitment to providing the highest quality care, and I couldn’t be prouder of the work we’ve done to align our future with the needs of our community.”

Carmelita Skeeter Chief Executive Officer

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Letter From the President and the CEO

O

ver the last two years if you have seen Indian Health Care Resource Center, you probably asked “Is that a new building under construction, what’s the building for, and when will it be finished?” Your questions will be answered as you turn the pages of this report. We are confident you will not be disappointed by the building’s image, and more importantly, its purpose. It affords room to expand fundamental existing services, and house new, much needed, specialty clinics . . . and more.

The . . .and more is not limited to just the building. And more signs are elsewhere.

IHCRC has a new, simplified mission with straightforward vision and values statements (MVV) that are described in the following pages. Our MVV grew from months of strategic planning meetings, a national, self-assessment tool, the Malcolm Baldridge Framework, and guidance from an independent consultant. The board and staff are laser-focused on what can efficiently and effectively be done in delivering American Indian healthcare using innovative approaches shaped by the MVV. As our exterior footprint grew and MVV changed, our infrastructure continued to evolve. The impact of two Continuous Quality Improvement studies increased transportation appointments by 14% and the number of diabetic patients completing their annual, comprehensive

dental examinations from 46% to 72%.

A new telephone system that manages up to 100 calls at a time from previously 24 was installed. Human Resources and the Development Departments experienced payroll and donor software conversions respectively. . .and more that cannot be included due to space limitations.

We had a setback when we canceled our annual youth powwow due to an unforeseen venue problem. We have regrouped and are preparing for a 2025 cultural event. Our Family Fun and Fitness events continued to grow with more than 100 participants, and our Back to School Bash hosted a morning filled with games and cultural lessons followed by over 200 youth receiving backpacks filled with school supplies.

It takes a unified team to improve the health of a community. We thank the foundations, corporations, tribal nations, and individuals mentioned in this report for their generosity.

We also thank Indian Health Service, volunteers, employees, and board members.

Together, we transformed challenges into accomplishments and aspirations into reality . . . and expect more from us.

Janice Edmiston, President, IHCRC Board of Trustees

Carmelita Skeeter, Chief Executive Officer

Janice Edmiston President, IHCRC Board of Trustees

Carmelita Skeeter Chief Executive Officer

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Renewing Our Commitment

A

t Indian Health Care Resource Center of Tulsa (IHCRC), we believe in continually evolving to meet the needs of our community while staying true to our mission. Recently, we completed a pivotal two-year project to update our Mission, Vision, and Values (MVV), aligning them with both our current aspirations and the future vision set forth by our Board of Directors.

This journey began with a thorough review of our foundational principles. Recognizing the changing dynamics of healthcare and the specific needs of the American Indian communities we serve, it was imperative that our MVV resonate with today’s challenges and tomorrow’s opportunities.

To guide this process, we engaged Heath Wright, the Executive Director of the Oklahoma Quality Foundation. His expertise in organizational excellence and strategic planning was invaluable. The approach included reviewing our organizational goals and

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extensive consultations with various stakeholders including our staff and the communities we serve.

The vision of our Board of Directors for the future deeply influenced the decision to update our MVV. It involved numerous workshops, surveys, and discussion sessions facilitated by Wright, ensuring that our new MVV perfectly aligned with the strategic vision our board has set forth. With these updates now finalized, we are poised to enhance our commitment to providing exceptional healthcare, underline our dedication to community stewardship, and reiterate our respect for the cultural values of those we serve.

As we move forward with our newly updated MVV, we are excited about the new directions they will inspire. These guiding principles will not only steer our strategic decisions but also strengthen our operations and community engagements. We remain committed to transparency and look forward to achieving new heights of service and partnership in our community.

OUR MISSION

To empower the American Indian through exceptional healthcare!

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Looking Ahead

A

s the construction of IHCRC North nears completion, the anticipation within the community reaches new heights. This significant expansion adds an impressive 62,000 square feet to the facilities, promising to better meet the diverse healthcare needs of the American Indian community in Tulsa.

62,000 Square Foot Facility Expansion

IHCRC North With FlintCo at the helm of the construction efforts, IHCRC North is set to introduce state-of-the-art healthcare services. The pharmacy is expected to be operational by early 2025, with the rest of the facility scheduled to open in spring of the same year.

Steve Gregg, Facilities Director, expressed confidence in the smooth progress of the project. “We are thrilled with the efficiency and dedication FlintCo has brought to IHCRC North. Their expertise ensures that we are not just building a facility, but creating a beacon of health and wellness for our community.”

For those interested in following the journey, photos of the construction progress are available for viewing at www.ihcrc.org/expansion. These images capture the transformation as the facility prepares to bring enhanced services to Tulsa.

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Who We Serve

I

n the 2024 fiscal year, IHCRC provided services to members from 134 federally recognized tribes. Members of any federally recognized tribe and their dependents under the age of 18 are eligible to receive care.

10,838

IHCRC is dedicated to empowering American Indians through exceptional healthcare. Its services extend to various communities within the Tulsa area, including Sand Springs, North Tulsa, Midtown Tulsa, Northeast Tulsa, and West Tulsa, with the highest number of patients originating from these areas, listed in order of prevalence of service usage.

Patients Served

Patients by ZIP Code Largest Five Communities 1

Sand Springs (74063) 648

3

Midtown Tulsa (74112) 509

2

North Tulsa (74106) 522

4

Northeast Tulsa (74115) 469

West Tulsa (74107) 464

5

IHCRC

75

1

4

2 244 412

244

5

64 44

44

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75

3 169

Patients by Tribe

= 100

Cherokee Nation 5,767

Muscogee (Creek) Nation 2,064

Choctaw Nation 1,049

65+ | 1,289

Patients by Age Group

Osage Nation 270

Chickasaw Nation 187

Other Tribes 1,566

0–5 | 890 6–12 | 1,198

50– 64 | 1,827 13 –18 | 1,253

30– 49 | 2,770

19 –29 | 1,611

New Pediatric Physicians IHCRC’s Medical Department expanded its pediatric services with the addition of two providers, Dr. Bowling, who rejoined the organization, and Dr. Hall. Their expertise strengthens the pediatric team and enhances the level of care offered to young patients. Along with these new providers, the department also added four new exam rooms, increasing capacity and improving efficiency. These improvements have successfully reduced the average wait time for new pediatric patients.

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OUR VISION

We will be the recognized leader in redefining primary healthcare for the American Indian.

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Medical Department

S

eamlessly providing care across all life stages, from pediatrics to the field of gerontology, IHCRC is dedicated to fostering a nurturing environment where every individual is guaranteed the highest quality of care.

Medical Visits Telehealth, Home, and Clinic

8,598 Medical Patients Served

Women’s Health | 656 Obstetrics | 808 Mammography | 1,178 Public Health | 1,195 Ultrasound | 1,392 Geriatrics | 1,711 Radiology | 1,802

Fitness | 2,877 Laboratory | 4,396 Pediatrics | 6,683 Same Day Clinic | 10,540 Family Practice | 15,543

Pharmacy Department

T

he pharmacy expansion is underway with the construction of a much larger facility at IHCRC North. The new pharmacy will feature five drive-through lanes, increasing capacity from the two lanes previously located at IHCRC South.

This project will significantly enhance efficiency and allow for better service to meet the growing needs of the community.

270,918 Prescriptions Filled

49,857 Pharmacy Visits

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Behavioral Health Department

S

killfully addressing mental health needs across all life stages, the Behavioral Health Department is dedicated to fostering resilience and well-being. Utilizing innovative and evidence-based therapeutic approaches, the department ensures personalized care tailored to the unique needs of children, adolescents, and adults.

1,457

10,552

Behavioral Health Patients Served

Behavioral Health Visits

Youth Program In 2024, IHCRC’s Youth Program was integrated into the Behavioral Health Department, a strategic change that has enhanced the comprehensive care provided to young patients. By aligning the Youth Program with Behavioral Health, IHCRC can offer more effective wraparound services, addressing not only physical health but also emotional and psychological well-being. This integration allows youth to receive more coordinated and comprehensive care, ensuring they are supported in all aspects of their development.

IHCRC Welcomes New Doctors IHCRC’s Behavioral Health Department welcomed three new doctors: Dr. Erin Street, Dr. Rudney Danquah, and Dr. Dan Guzman in 2024. Joining IHCRC as pre-doctoral interns, these doctors have shown exceptional commitment to providing compassionate care with cultural humility. Their expertise strengthens the clinic’s ability to meet the increasing behavioral health needs of the community.

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From Intern to Officer Dr. Jason Menting began his journey at IHCRC as a psychology intern in September 2012, through the Northeastern Oklahoma Psychology Internship Program (NOPIP). His rapid progression from intern to leader within the organization underscores his expertise and commitment to behavioral health.

After his internship, Dr. Menting was named Director of Clinical Training, ensuring that the training provided met the high standards of the American Psychological Association (APA) and NOPIP. His role expanded as he took on the position of Director of Behavioral Health, where he was pivotal in enhancing

Dr. Menting 2014

service delivery and fostering the integration of culturally sensitive practices.

In 2024, Dr. Menting was promoted to Chief Behavioral Health Officer. He now oversees the strategic goals, services, and operations of the Behavioral Health Department, collaborating closely with Dr. James David Bright, Psy.D., Behavioral Health Director, and Heather Moore, M.A., LPC, Pediatric Behavioral Health Director.

Together, they ensure the department provides the highest standard of care and maintains rigorous ethical standards.

Dr. Menting 2024

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Dental Department

T

he Dental Department at IHCRC is not only distinguished by its advanced methodologies, but also by a team that prioritizes the well-being and dental health of every individual under their care.

1,835

4,610

Dental Patients Served

Dental Visits

Expanding Services The Dental Department is undergoing a significant expansion at IHCRC North, increasing from four dental operatories to ten. This growth will allow the clinic to serve more patients with improved efficiency and care. Additionally, the new facility will be equipped with state-of-the-art sterilization equipment, ensuring the highest standards of safety and hygiene for all dental procedures.

Other Services Transportation Services Four dedicated transportation vehicles provide essential transit services to patients living within Tulsa County. This ensures that even those without any other means of transportation can conveniently and reliably access services.

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373 Patients Utilized Transportation

Optometry Department

E

mploying computerized eye diagnostic technology, IHCRC offers patients an unparalleled level of precision in evaluations, guaranteeing the best care for their eye health.

1,238

1,913

Optometry Patients Served

Optometry Visits

Expanding Services As part of the IHCRC North expansion, the Optometry Department will relocate from IHCRC South to a newly designed, cutting-edge facility. This transition will significantly enhance the department’s capacity and services, expanding from three to six exam rooms. In addition to the increased space, the department will be equipped with brand-new equipment, ensuring the highest standards of care. Dedicated rooms for specialized testing will further improve operational efficiency, allowing IHCRC to better serve its patients and meet the growing demand for comprehensive optometric services.

Patient Benefit Coordinators Patient Benefit Coordinators are experts on health insurance, especially SoonerCare, Medicaid, and Medicare. Securing third-party payer coverage is another method to guarantee improved access to referrals for specialty services.

8,717

1,393

Patient Benefit Coordinators Referrals

SoonerCare Applications

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Development Department

T

he Development Department plays a role in the strategic growth of the organization. It cultivates community ties and engages stakeholders, supporting essential fundraising and grant-writing activities that sustain and expand programs. The integration of Marketing and Communications within the department has enhanced its capacity to communicate the organization’s objectives and engage the community through outreach and public relations efforts.

Special Guests Julia Lothrop, U.S. Department of Health and Human Services On April 26, 2024, Julie Lothrop, the Acting Regional Director at the U.S. Department of Health and Human Services (HSS) for Arkansas, Louisiana, New Mexico, Oklahoma, Texas, and 68 Federally Qualified Tribes, visited IHCRC. During her visit, she toured the clinic and engaged with the Marketing and Development Team to gain a deeper understanding of the service offerings and the challenges faced by the clinic. She also explored potential funding opportunities through HHS that could support and expand the clinic’s efforts to provide essential health services to the community.

Blue Cross and Blue Shield Management Team On April 30, 2024, the Marketing and Development team, in collaboration with Gerontology programmatic staff, hosted Blue Cross & Blue Shield leadership at IHCRC. The visit included a comprehensive clinic tour and a special elder care kit activity. In a generous show of support, Blue Cross and Blue Shield contributed 100 care kits for elders participating in IHCRC programs.

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O U R VA L U E S

Community: Creating a supportive and inclusive environment.

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Dance of the Two Moons IHCRC’s annual fundraiser was held on Saturday, March 9, 2024, at the River Spirit Casino Resort. The Mardi Gras theme brought a vibrant celebration of New Orleans culture to Tulsa, attracting 500 guests. The evening began with a Mardi Gras-styled parade entry led by the King Cabbage Brass Band, followed by performances of Native American dance and song. The festivities continued with a live auction and concluded with guests dancing the night away.

The event, which supports the comprehensive healthcare services provided by IHCRC, recognized Muscogee (Creek) Nation Principal Chief David W. Hill as Honorary Chair and The Anne & Henry Zarrow Foundation as the Circle of Life Community Partner. This sold-out event highlighted the community’s commitment to enhancing healthcare services through a memorable evening of cultural expression.

$213,989 Funds Raised

Photo Bottom Left: Honorary Chair, Muscogee (Creek) Nation Principal Chief David W. Hill Photo Top Right: Circle of Life Community Partner, The Anne & Henry Zarrow Foundation. (L to R) Rob Anquoe, Courtney Knoblock, & Emily Dukes 20

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Elder Winter Dinner On December 6, 2023, IHCRC hosted the Elder Winter Dinner, an event dedicated to recognizing the elders in the community.

The evening featured a drum performance by IHCRC’s Drum Group and a blessing from Bill, a member of the IHCRC Elder Council. CEO Carmelita Skeeter presented a blanket to board member Robert Anquoe, acknowledging his continued contributions to the organization. A four-course meal, prepared by Chef Nico Albert Williams of Burning Cedar Sovereign Kitchen, showcased Native American cuisine. The event concluded with storytelling by Lidia Rodriquez, President of the Urban Native Youth Council.

100+ Participants

Photo Top: (L-R) Carmelita Skeeter (IHCRC CEO), Robert Anquoe (IHCRC Board Member) Photo Middle: Chef Nico Albert Williams (Burning Cedar Sovereign Kitchen) 22

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Hook, Line, and a Story On June 22, 2024, IHCRC’s Youth Program hosted Hook, Line, and a Story, an engaging fishing adventure that connected 26 youth participants, ages 7 to 15, with their cultural heritage and the natural world.

Through interactive presentations and hands-on fishing experiences, attendees explored traditional fishing practices, learning both the skills and the deep-rooted traditions of fishing within their community. The day offered a balance of education and fun, allowing the youth to build stronger connections with nature. Participants left with a greater understanding of the role fishing plays in the Native American community.

26 Participants

Photo Top: Chris Hill (Storyteller) IHCRC Annual Report 2024

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Back to School Bash On August 3, 2024, IHCRC hosted its annual Back to School Bash, an event made possible through the generous support of Williams and Blue Cross and Blue Shield of Oklahoma. This special event focused on the well-being of over 200 American Indian youth, featuring cultural and health-focused activities, giveaways, and a community lunch. Attendees received backpacks filled with essential health and hygiene items, ensuring they are equipped for the school year.

200+ Youth Participants

Photo Top: Michael Loman (Choctaw Fancy Dancer and Flutist) 24

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Sit Less Move More Learn Better Workshop On August 6, 2024, IHCRC hosted the annual Sit Less Move More Learn Better educational workshop in partnership with Muscogee (Creek) Nation, the Wewoka Indian Clinic, Tulsa Health Department, and the Southern Plains Tribal Health Board. This professional training was free to classroom teachers, physical education teachers, and youth activity program staff. The workshop’s goal is to provide new activities for youth with a focus on integrating health education and promoting mental well-being with physical activity.

60+ Participants

Photo Top: Rocky Arrington (Pickleball Instructor) IHCRC Annual Report 2024

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Family Fun and Fitness Day: Generations in Motion On September 28, 2024, IHCRC’s Fitness Educators in collaboration with the Gerontology Program hosted Family Fun and Fitness Day, themed “Generations in Motion,” at Veterans Park across from the clinic. This vibrant event, sponsored by Blue Cross and Blue Shield of Oklahoma, attracted over 100 participants of all ages.

The day kicked off with a one-mile fun run, followed by a range of activities including yoga, line dancing, and interactive games.

The event also featured a variety of community resource booths, providing valuable health, wellness, and local support resources. The highlight of the day was a drawing for several exciting fitnessfocused prizes, with the top prize being an Apple Watch. “Generations in Motion” successfully promoted healthy lifestyles, fostered intergenerational connections, and enhanced community engagement in a fun and inclusive setting.

100+ Participants Photo Middle: (L-R) Jordin Gehring, Jennie Howard, Grand Prize Winner, Michelle Thomas (Community Relations Manager, Blue Cross and Blue Shield of Oklahoma) 26

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O U R VA L U E S

Accountability: Being responsible and transparent in actions.

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Continuous Quality Improvement

T

he Continuous Quality Improvement (CQI) Department at IHCRC remains dedicated to CQI studies to ensure the highest standards of care and service are provided to every patient that walks in the door. The following collection highlights IHCRC’s ongoing initiatives and studies, underscoring steadfast commitment to excellence.

34% Diabetic Patients Using Sharps Containers Baseline

80% Diabetic Patients Using Sharps Containers Goal

Diabetes Education: Improving Patient Safety through Proper Sharps Disposal The purpose of the study was to identify and increase the use of sharps containers in patients receiving diabetes education. Patient conversations reflected a lack of knowledge about proper sharps (needles and lancets) disposal. Medical sharps that are improperly disposed of can cause needlestick injuries and pose a public health risk. With the increasing prevalence of diabetes, the problem could grow rapidly, due to injections from insulin and other injectable diabetes medications.

In January 2024, 56 diabetic patients were seen, and just 19 (34%) were using a sharps container. A goal was set to have at least 80% of patients using a sharps container after the corrective actions.

In January 2024, the patients without sharps containers (37/56) were provided a free sharps container. They also received education about safe sharps disposal.

89% Diabetic Patients Using Sharps Containers Result

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During February 2024 these patients were contacted to determine if they were using the sharps containers. The survey showed that 89% were indeed using the sharps containers. This outcome led the organization to believe that this is a worthwhile intervention for patients.

16.4% Rate of Retakes for Bitewing Radiographs Baseline

13% Rate of Retakes for Bitewing Radiographs Goal

10% Rate of Retakes for Bitewing Radiographs Result

Dental CQI Study: Reducing Retakes in Bitewing Radiographic Series The purpose of this study was to reduce the rate of retakes for bitewing radiographic series in the Dental Department. IHCRC is committed to following “ALARA”, which stands for “as low as reasonably achievable.”

This means avoiding exposure to radiation that does not have a direct benefit to the patient, even if the dose is small.

IHCRC’s rate of bitewing radiographs was 16.4% (68/413 images) during a chart audit for the month of November 2023. By comparison, two studies in dental journals showed average retake rates of 15.1% and 11%.

IHCRC’s Dental Director set a goal of reducing the number of retakes by 20%. This would set the goal at 13%, putting the clinic in line with the retake rates obtained in the published studies.

Obtaining diagnostic images of prescribed radiographs is primarily the responsibility of dental assistants within the Dental Department. Upon consultation and discussion with the dental assistants, it was determined that dental assistants varied in the techniques they employed to obtain bitewing radiographs.

Corrective actions: •

Radiographic technique was made a point of discussion at monthly department meetings beginning on January 3, 2024, and team members were advised that imaging techniques and retake rates would be monitored for improvement.

•

The dental assistant with the best radiographic technique and lowest observed retake rate was asked to give demonstrations to the other assistants to help standardize methods within the department.

•

Video tutorials were shared during monthly meetings.

•

The dentists in the department provided feedback at the time of imaging so that corrective actions could be implemented immediately.

Following three months of implementing and sustaining the above corrective actions: In a follow-up chart audit of patients with bitewing radiographs during the month of April 2024, the retake rate was only 10%. The data showed that these corrective actions were successful in meeting and exceeding the stated goal of reducing retakes within the Dental Department.

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Association for Ambulatory Health Centers

I

n November of 2022, IHCRC received reaccreditation by the Accreditation Association for Ambulatory Health Care (AAAHC). This significant acknowledgment not only upholds IHCRC’s longstanding status as an Ambulatory Clinic and Medical Home, but also introduces a new milestone with its inaugural accreditation as a Dental Home.

AAAHC sets the gold standard for ambulatory clinic accreditation, ensuring that institutions adhere to rigorous criteria and maintain the highest standards of care. Undertaking this accreditation process every three years, IHCRC has consistently met these standards as an ambulatory clinic since 2001, without any notable issues.

The process is thorough and intensive. AAAHC meticulously reviews IHCRC’s policies and procedures, Achieved Accreditation by

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Accredited as a Dental Home by

delving into critical aspects such as the continuous quality improvement program (CQI), ensuring ongoing enhancements in patient care and services, while scrutinizing adherence to the Medical Home Improving Patient Care (IPC) model. With the recent inclusion of the Dental Home accreditation, IHCRC will be expected to uphold its standards in future evaluations. Additionally, the peer review program at IHCRC is examined to ascertain that providers are consistently assessed for quality and competency.

IHCRC sets the bar high in the realm of ambulatory care with rigorous adherence to AAAHC standards.

The renewed accreditation and the added recognition of Dental Home are testaments to a resolute dedication to excellence and top-tier patient service.

Accredited as a Medical Home by

O U R VA L U E S

Respect: Valuing and honoring individual dignity.

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Recognizing a Culture of Caring Lifetime Cumulative Giving ($50,000+) American Cancer Society, Inc. Blue Cross and Blue Shield of Oklahoma

H.A. and Mary K. Chapman Charitable Trust Chickasaw Nation

Muscogee Nation/Muscogee Nation Department of Health

Delores Titchywy Sumner

(in memoriam)

Tulsa Community Foundation (LARC)

Ruth K. Nelson Revocable Trust Oklahoma City Indian Clinic

Choctaw Nation of Oklahoma

Public Service Company of Oklahoma (AEP/PSO)

Griffin Media

Carmelita Skeeter

Flint Family Foundation

Jim and Sharon Ruley

Hard Rock Hotel & Casino Tulsa

Southern Plains Tribal Health Board

Susan G. Komen Tulsa Affiliate

(in memoriam)

Tiger Natural Gas

Tulsa Health Department

United Health Foundation University of Pittsburgh

Williams/Williams Foundaton The Anne and Henry Zarrow Foundation

Four Elements Cumulative giving between July 1, 2017 – June 30, 2024 Fire ($25,000 – $49,999) Hard Rock Hotel & Casino Tulsa Interior Logistics, Inc.

Muscogee Nation Department of Health

Oklahoma City Indian Clinic Oklahoma Tribal Engagement Partners

Public Service Company of Oklahoma (AEP/PSO)

OSU Medicine & Center for Health Sciences Jim and Sharon Ruley Tiger Natural Gas

Earth ($10,000 – $24,999) Dr. and Mrs. Jay Anderson

Bank of Oklahoma Foundation

Flintco/Flintco Foundation

CamGroup/Jim Cameron

Global Scaffolding & Insulation LLC

Commerce Bank

Mabrey Bank

Childers Architect, Inc.

Hogan Taylor, LLP

CommunityCare

Magellan Midstream Partners, LP

Ceasar Williams

ONE Gas

ONEOK

Osage Casino

Delores Titchywy Sumner (in memoriam)

Tim and Joanna Shadlow Ross O. Swimmer

Diagnostic Laboratory of Oklahoma Dr. and Mrs. David and Lee Marks Ken Ray Underwood Law Office Meeks Group United Healthcare C&S OK Janice Edmiston and

Wind ($5,000 – $9,999) Troy Cupps

Eller & Detrich, P.C.

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IHCRC Annual Report 2024

Luke Essman

First National Bank of Broken Arrow

Dr. Jesicah Gilmore and Dane Bowin

Gloria and Charles Grim

Burt B. Holmes

Arden and Joyce Roberts

Trust Company of Oklahoma

Goldie Phillips

Shaun Shepherd

Urban Inter-Tribal Center of Texas

AARP Oklahoma

Virginia Cox

Kimberly-Clark

Dr. and Mrs. Akberali

Michael and Heidi Dawson

Patricia Lazenby

One Fire Associates, LLC James R. Phillips

Drs. Emmanuel and Divina Roman University of Colorado Larry and Janet Smith

Water ($1,000 – $4,999) Aetna Inc.

Brent and Rebekah Allison American Indian Chamber of Commerce Oklahoma Tom and Sherry Askew Bob and Tamme Baker Chris Banning

Shaun and Andy Baranowski

Mr. Chris and Dr. Leigh Barrow Dwayne Beavers

Crowe & Dunlevy

Devol & Associates Brittany Dias

John and Carol Durkee Cheryl Echevarria

Jeremy and Crystalle Evans Tonia D. Gist

Family & Children’s Services Deni Fholer

Dr. and Mrs. Billy Hicks Beets

First National Bank of Broken Arrow

Donna Birkenfeld

Mark Gebbia

Stacy Berg

Randy and Tammy Blair Nancy Blocker

John Bouchard

Brandon and Amber Boyd Russell Brown

Larry and Tanya L. Cain Brandon Caruso

Citizen Potawatomi Nation

Clinical Pathology Laboratories Cheryl Rogers Cohenour Lupe Cole

College of the Muscogee Nation Dr. and Mrs. Tom Colpitts Nathalie Cornett

Donnie and Gayla Cox

Lindell and Shohren Gardner Jo Ann Gower

Great Plains Lending Jenifer Hamma

John and Glinda Hausam Kelly E. Henderson Deanna Holman

Dr. Valerie M. Howard

Pat and Katherine Hummingbird IBM Employee Service Center Ironman Foundation DeAnn Johnson

Dorothy J. Jones

Kaw Nation of Oklahoma Sarah and Joe Kennedy Mark Kidd

Kayla Kramer

Megan R. Leath, D.Ph.

Dr. and Mrs. Dean Martin William McCutchen

Kelly and Jay Mounce

Bobby and Vicki Mouser Stacie Nutt

Nancy O’Banion

Omni Productions Bill Osburn

Elizabeth Parrott PAV Designs Karen Payne

Deborah Perry-Chambers Prater’s Propane Co.

Premier Consulting Partners Opal and Ronnie Price Clayton Rash

Ryann Richey Manny Rios

Edward E. Rogers Floyd G. Rogers

Seneca-Cayuga Tribe Becky Sheofee Louise Short

Dr. Geeta Silas

Southwest Trading Company

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Water ($1,000 – $4,999) Continued Brenda Taylor, LPN

The University of Oklahoma Anne and Henry Zarrow School of Social Work

Hank and Jeannie Van Veen

Joseph Williams

Bill Wamego and Carol Hinkley

John and Melissa Young

Mary Ann and Andrew Vassar

Sherry Joann Williams

2024 Donors (<$1,000) July 1, 2023 – June 30, 2024 A Servants Hands Massage Therapy, LLC

Accent Real Estate, Inc. American Airlines Inc. American Online Giving Foundation Jennifer Ashlock Rhonda Bailey Ellen Bass

Battle Creek Golf Club Amanda Billetdoux

Bob and Gloria Bitting

Black Wall Street Liquid Lounge Ginessa Blake

Bob Dylan Center David Bonner

Dr. April Bowling Amanda Bradley Katelyn Britton Kristi Brown

Pamela Brown

Kayla Buchanan Jessica Burns

Elizabeth Butler Lynse Butson Sheila Carr

Caleb Cave

Charities Aid Foundation of America Ashley Chee Cinemark 34

IHCRC Annual Report 2024

Coffee House on Cherry Street

Robert Hefley

Jordan Cox

Dawna Hinman

Stacy Collins

Britni Creekmore Alexus Cruz

Lauren Cusick

Ashley and Amos Dailey Laura Dickson

Michelle Dohn

Elizabeth A. Duncklee, LCSW Alexa Edison

Ekowah Coffee Talia Eller

Codi Evans

Evolution Foundation Fairfield Inn & Suites Amanda Fisher

Rev. Amiel Fletcher

Megan Flores-Luna Garden Deva

Kimberly Gardley

Dr. Jackie Garland

Sarah Gaza-Treantafilos Drs. Owen and Myriam Gilmore

Dr. Daniel Guzman

Gypsy Coffee House Dr. Brian Hall

Elaine Harrington Marsha Hawkins Lynda Head

Hidden Hills Cabins Kristin Hixson

Drs. Arthur and Valerie Holleman Jessie Leonard Holmes Jennie Howard Haley Hughes

Jessica Hughes Danielle Hurd

Skip and Pricilla Iba

Imperial Coffee Company

Java Dave’s Executive Coffee Phyllis “Rudy” Jean Sheofee Debbie Johnson Steve Jones

Justin Thompson Restaurants Dawanna Lynn Keller Walela Knight Jennifer Lane Micah Lane

Sammi Lenamond Arica Lingerfelt

Anne Maria Lisko Sammi Littlecreek Thomas Luggiero Hilda Maharani Misti Mathews

Dr. and Mrs. Gene and Bonnie McCormick Chris McDaniels

Teresa F. McIntosh

Leslie Ptomey

Jessica Sutterfield

Mental Health Association Oklahoma

Eric Raible

Sara Tarbay

Caitlin McKnight

Jozeca Meyer Jamie Miller

Dr. Patrice Mooney Cory Moore

Heather Moore Toni Moore

Tracy Nicole Moore-Hill Gay Munsell

Shawn Murphy

Jacquelyn Nickel Hans Norberg

Nordaggio’s Coffee

Not Your Average Joe

Jennifer Katherine O’Dell Robyn Sunday-Allen Alicia Kay Ortman Chelsey Osburn Thomas Ostrye Matthew Pate

Paulette Payne

January Phetsacksith Jenny Phomakay Sara Pisachubbe

Karis Poafpybitty Tyler Post

Elizabeth Potts Tamika Profit

QuikTrip Corporation Katelyn Ramey

Pauline Randall

Savannah Ratcliff Cynthia Reed Mary Revels

Rochelle Richerson Jennifer Richey

Rose Rock Coffee Saddle Time

Sarah Schnorrenberg Julie Seward

Rusty Shackleford

Shades of Brown Coffee & Art She Brews Coffee House Summer Shedd

Robyn Sunday-Allen Nastassja Shepherd Brian Shore

Mary Solomon Ryder Spahr

David Spring

Sandra Stanford Taylor Stanley

Suzann Stewart Jeff Stunkard

Tracy Sunday

Wendy Sunday-Henderson Judy Supernaw

Gary Szabo

Melody Taylor

Angela Thacker

The C3 Group Inc

The Gathering Place Alex Thoman

Michelle Thomas

Marylyn Tippeconnic

David and Lisa Toahty Carly Treece

Mark Trotter

Tulsa Glassblowing School Tulsa Tours

Emily Underwood Natalie Vath

Marcy Renee Wakeford Joyce Wallace

Tony and Dava Wamego Water’s Edge Winery Pamela Wiernasz

Vonnetta Wiggins

Dr. Matthew Wilkett Mary Williamson Avarie Wilson

Karen Winfree

Woody Guthrie Center Tripp Youngblood Xin Zhang

Thank You to Our Donors and Supporters Accurate donor recognition is important to us. Please accept our apology and contact us if there has been an exclusion or inaccuracy. Contact John Young, at jyoung@ihcrc.org so corrections can be made in future publications.

IHCRC Annual Report 2024

35

O U R VA L U E S

Excellence: Striving for outstanding quality and continuous improvement.

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IHCRC Annual Report 2024

Board of Trustees

G

uided by a Native American majority, IHCRC’s fifteen-member volunteer board meets every other month to determine issues of policy and governance.

Janice Edmiston President

Robert Anquoe Vice President

Joyce Roberts Secretary

David Spring Treasurer

Jay Anderson, DDS

Jim Cameron

Brent Allison

Bob Bitting

Brandon Caruso

Walela Knight

Tyler Post

Matt Wilkett, DO

Choctaw/Sac and Fox

Cherokee

Kiowa

Chickasaw

Choctaw

Cherokee

Chris McDaniels, OD January Phetsacksith Goldie Phillips Cherokee

Osage

Comanche

Choctaw

Cherokee

Choctaw

Choctaw/Cherokee

Choctaw

IHCRC Annual Report 2024

37

Community Awards

Health Care Hero

Under 40 Achievers The Journal Record

Pharmacy Technician of the Year

Dr. Michael Scott

John Young

OKC Area IHS Awards

Senior Clinical Leadership Pharmacist

Small Pharmacy of the Year

The Journal Record

OKC Area IHS Awards Becca Leath

Peer Award

OKC Area Director Awards Jo Ann Gower

OKC Area IHS Awards IHCRC Pharmacy

Exceptional Group Performance Award Health Promotion and Wellness OKC Area Director Awards

IHCRC Fitness Program 38

IHCRC Annual Report 2024

Natasha Friedl

Merit Award

OKC Area Director Awards Matthew Pate

Individual Impact Award

OKC Area Director Awards LaToyia Williams

Individual Excellence in Customer Service Award OKC Area Director Awards Talia Eller

Group Impact Award OKC Area Director Awards

IHCRC Gerontology Program

Group Excellence in Customer Service Award OKC Area Director Awards

IHCRC Dental Department

Urban Indian Organization Visionary Award National Council of Urban Indian Health Carmelita Skeeter

IHCRC Annual Report 2024

39

Lifetime Achievement Award

National Indian Health Service and OKC Area Director Awards

Carmelita Skeeter, Chief Executive Officer

Carmelita Skeeter, CEO of IHCRC, was honored in Washington, D.C., with the prestigious IHS Lifetime Achievement Award for her 48 years of dedicated service and leadership in advancing the health and well-being of American Indian communities.

Employee Tenure Awards Five Years Neil Brewer

Jennifer Neal

Guadalupe Salcedo

Norman Jackson

Tracy Moore-Hill

Sara Treantafilos-Gaza

Talia Eller

Jordin Gehring

Ten Years Dr. Ashley Hopkins Parnian

Dr. Valerie Howard

Ellen Bass

Annette Williams

Linda Head

Brenda Taylor

Dr. David Bright

John Young Erice Shaw

Fifteen Years Dr. Arthur Holleman Dawanna Keller

Tanya Cain, RN

Forty Years Deanna Holman

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IHCRC Annual Report 2024

Dr. Joanna Shadlow Teresa McIntosh

Employee Special Awards

Leader of the Year

Doctor of the Year

Provider of the Year

Jenifer Hamma

April Bowling, MD

Danielle Hurd, APRN

Employee of the Year

Shining Star of the Year

Lift My Spirits Award

Pamela Wiernasz, RN

Terra Coleman, RN

Dawanna Keller

IHCRC Annual Report 2024

41

O U R VA L U E S

Stewardship: Overseeing and protecting resources ethically.

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IHCRC Annual Report 2024

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