4th IELA Operations Summit – Brochure

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OPERATIONS SUMMIT ENING P O

March 1st • 2nd, 2022 | ONLINE SESSIONS

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OPERATIONAL EXCELLENCE

LET’S START

4th

OPERATIONS SUMMIT

OPERATIONAL EXCELLENCE

ONLINE EVENT •

March 1st • 2nd, 2022 - Online Event

Welcome to the }

CONTENT THE EVENT CONCEPT

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EVENT PROGRAMME

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4 th IELA OPERATIONS SUMMIT Dear Participants,

MEET THE EXPERTS

8-15

While still waiting to get back full-time onto show sites, the changeability of this situation calling for cancellations, postponements, the downsizing of events, makes it difficult for us to have our exhibition-logistics business attain Pre-Covid levels which in turn has a serious impact on our overall revenue.

No one would have thought that this Operations Summit would be virtual again as we planned it as a physical event. As things turned out, we are planning a virtual edition which will once again be enriching and productive for all participants.

The IELA Education & Training Working Group felt that, especially in these challenging times, education is a crucial element in gearing up to 2022. The decision by the Board to approve an online Operations Summit 2022 was therefore great news for us. We welcome you to our 2nd IELA online Operations Summit.

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EDITOR & ADVERTISING

Elizabeth Niehaus ielareport@iela.org } IELA SECRETARIAT TQ Consulting GmbH

Within two months we have set up a programme from which you will all certainly benefit when our industry restarts again. The programme includes more knowledgegain platforms this year. Immense gratitude goes to all volunteers of the E&T WG who have helped in compiling the schedule. Of course many thanks to all speakers who have accepted our invitation and will be sharing key information on challenging topics within the exhibition logistics industry.

The content of the sessions over the two days will be of high value. You will have an insight into key aspects and challenges of global exhibition logistics.

Join us at OS22 and see how we have made our event an unforgettable learning experience.

Lindenhof 6 6060 Sarnen, Switzerland T: +41 41 661 1718 F: +41 41 661 1719 W: www.iela.org } DESIGN Stella Cimmino stellacimmino@gmail.com.ar

We know you will reap enormous benefits from the Summit by gaining immense knowledge, making new friends, and most importantly, enjoying yourselves during the two days!

If you have any questions, please feel free to contact us at any time.

Speaker

Best Regards, 2022 OPERATIONS SUMMIT Team

Sudhir Dhavan © Copyright IELA 2022.

All rights reserved No part of IELA World may be reproduced, stored in retrieval systems, or transmitted in any other form, or by any other means, electronic, mechanical, photographic, recording or otherwise without the prior written permission of the publisher. The contents of IELA World are subject to reproduction in information storage and retrieval systems.

IELA Education & Training WG, Chairperson

Alexandra Erdmann IELA Board Member

Ute Wiezorrek

IELA Education & Training WG, Vice-Chairperson

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• OS2022 | EVENT PROGRAMME

Timezone: Central European Time CET

Day 1 - Tuesday, March 1st 13:00

Opening Remarks

Lecturer / Speaker by the Master of Ceremony:

Sudhir Dhavan

IELA EDUCATION & TRAINING WORKING GROUP, CHAIRPERSON

13:05

Summit Opening

13:07

Explanation & Briefing

by Guido Fornelli IELA CHAIRPERSON

by the Masters of Ceremony:

Bas Wiendels

IELA BOARD MEMBER

& Alexandra Erdmann

IELA BOARD MEMBER

13:10

Sustainability

by Stephanie Mathas

RAI AMSTERDAM, THE NETHERLANDS, MVO MANAGER

& CHAIR OF THE UFI SUSTAINABLE

& Christian Druart

UFI, GLOBAL ASSOCIATION OF THE EXHIBITION INDUSTRY, RESEARCH MANAGER

14:00

Tariffs & Calculations

by Alessandra Dellavedova

EXPOTRANS S.P.A, ITALY, PROJECT MANAGER

and Emmanuel Pitchelu

E.S.I. EXPO SERVICES INTERNATIONAL, FRANCE, DIRECTOR

14:40 14:50

15:40

Break

Insurance

by Lina Jasutiene

The drama of Cargo claims in the exhibition logistics.

Freight forwarder’s perspective

RECOUPEX, ATTORNEY AT LAW, PH.D. AND MD

Airfreight Dangerous Goods

by Atul Jain

16:05

LUFTHANSA CARGO AG, INDIA, SUPERVISOR HANDLING PROCESS & SALES REPRESENTATIVE

Volatile Market of Freight Forwarding

by Okan Akpinar

Specially Airfreight

COUNTRY MANAGER

CARGOLUX AIRLINES INTERNATIONAL S.A., SWITZERLAND,

16:30

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Conclusion of Day 1

by the Masters of Ceremony:

Sudhir Dhavan

IELA EDUCATION & TRAINING WORKING GROUP, CHAIRPERSON

& Alexandra Erdmann

IELA BOARD MEMBER

PROGRAMME

ONLINE EVENT •

IELA’s OPERATIONS SUMMIT: The 2nd online event concept IELA’s Operations Summit biennial event is the only dedicated forum for exhibition and freight forwarding operation professionals, offering valuable perspectives on improving operational efficiencies, enhancing service standards, optimising worldwide relationships and increasing bottom lines.

It will take place online on March 1st & 2nd 2022 and is for IELA Members only. It is free of charge.

Over a two-day programme consisting of live sessions organised by the IELA th invites th Education & Training Working Group, th IELA the IELA Members to register their operational exhibitions logistics staff for this dedicated training event.

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OPERATIONS OPERATIONS OPERATIONS SUMMIT SUMMIT SUMMI

OPERATIONAL OPERATIONAL OPERATIONAL EXCELLENCE EXCELLENCE EXCELLENCE

At OS2022, delegates will benefit from the three event pillars:

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• OS2022SEMINAR | EVENT 2019 PROGRAMME • WINTER

Timezone: Central European Time CET

Day 2 - Wednesday, March 2nd 13:00

Welcome

Lecturer / Speaker by the Masters of Ceremony:

Ute Wiezorrek

IELA EDUCATION & TRAINING WORKING GROUP, VICE-CHAIRPERSON

Bas Wiendels

IELA BOARD MEMBER

& Marc Uitenbroek

IELA MEMBER

13:05

Volatile Market of Freight Forwarding Specially Seafreight Presentation

+ Panel Discussion

by Fayçal Boumerkhoufa ROCK-IT GLOBAL, USA, VP INTEGRATED PROJECT SOLUTIONS

and Cap. Swaminathan Rajagopalan CMA CGM AGENCIES (INDIA) PVT LTD, INDIA, COMMERCIAL DIRECTOR

14:55

Break

15:05

Venues / Organisers Presentation

BIEC BANGALORE INTERNATIONAL EXHIBITION CENTRE, INDIA

Sunil Govind

BIEC BANGALORE INTERNATIONAL EXHIBITION CENTRE, INDIA

SENIOR DIRECTOR FACILITY MANAGEMENT AND OPERATIONS

WeeMin Ong

MARINA BAY SANDS, SINGAPORE, VICE PRESIDENT

Alessandro Pavesi

FIERA MILANO, ITALY, VENUE FACILITY & INFRASTRUCTURE MANAGER

Ingrid Walker

16:35

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by Ubaid Ahmad

+ Panel Discussion

BERNEXPO, SWITZERLAND, HEAD OF CONGRESSES & EVENTS

Conclusion of Day 2

by the Masters of Ceremony:

Ute Wiezorrek

IELA EDUCATION & TRAINING WORKING GROUP, VICE-CHAIRPERSON

& Marc Uitenbroek

IELA MEMBER

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• OS2022 | LECTURERS

Meet the experts MASTERS OF CEREMONY

Mr. Sudhir Dhavan joined M/s R. E. Rogers India Pvt Ltd, an OHSAS 18001 & ISO 9001/14001 Company in April 2010 initially as its CountryHead Sales & Operations. Based on his hard work, perseverance and matchless performance, he was later promoted to Chief Executive Officer.

With over 25 years’ experience in handling Sales, Marketing & Operations in the Exhibition & Logistics Industry, there was no looking back. Mr Sudhir Dhavan is today a successful CEO and has carved out a niche for himself in not only the areas of Marketing and Business Development planning.

Speaker

Speaker

Sudhir Dhavan IELA Education & Training WG Chairperson

CEO at R.E. Rogers India Pvt. Ltd., India www.rogersworldwideindia.com

As CEO, Sudhir has built up a team of Dedicated Managers over time, each capable of enhancing the Customer base of the Company on a Global basis besides imparting training, orientation programmes and organising critical workshops/seminars

with the help of eminent professionals to enhance their skills, teaching them how to be a part of the Industry.

Sudhir is heading Education and Training working group as the chair and also is a Board Member of IELA. t

Alexandra Erdmann IELA Board Member

CEO at Swiss Expo Logistics AG, Switzerland www.swiss-expologistics.com

Alexandra Erdmann, CEO of SWISS EXPO LOGISTICS AG based in Switzerland, has been active in the transport industry since 1997.

Alexandra has more than 20 years’ experience in exhibition and event logistics. With the foundation of her own company, SWISS EXPO LOGISTICS AG, in 2010 she fulfilled

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one of her life’s dreams.

As a logical step for her own company, she became a member of IELA in 2013. Since 2013 she is fully committed to IELA. Since 2020 Alexandra is a Board Member of IELA and is the go-to Person for the Education & Training

Working Group as well as the coordinator for all 4 Working Groups.

Alexandra has won the precious award “Best Export Agent” with SWISS EXPO LOGISTICS AG in 2014 and 2015. They are the only company to have won the prize twice in a row in the 37th year of the association’s history. t

ONLINE EVENT •

Speaker

Bas Wiendels is an energetic and enthusiastic Dutchman. He founded Valverde 12 years ago to focus on a high service level for event-logistics services. IELA has played a prominent role in his 25- year career. Bas attended his first IELA Congress in 2000 in Edinburgh and hosted a creative and dynamic forum discussion at the IELA Congress in Amsterdam in 2014.

He has been a board member of the Dutch Exhibition Association (CLC/VECTA) for more than 5 years, representing Dutch suppliers.

Bas Wiendels IELA Board Member

Director at Valverde B.V., The Netherlands www.valverde.nl

He is a host speaker at the Amsterdam and Tilburg University of Applied Science where he shares his passion and stories about the logistics business to attract the next generation of professionals to the industry. t

Speaker

Ute Wiezorrek IELA Education & Training WG Vice-Chairperson

Ute Wiezorrek (nee Nordmann) started her career as an apprentice at L.W. Cretschmar GmbH & Co. KG in Düsseldorf/ Germany in August 2001.

After her graduation she moved to the exhibition division a t C re t s c h m a r, C re t s c h m a r MesseCargo GmbH and joined the export exhibition department, where she has been working on different assignments.

From 2005 onwards she studied

General Manager at Cretschmar MesseCargo GmbH, Germany www.cretschmar-messecargo.de

logistics at evening school and graduated in 2008 as Bachelor P r o f e s s i o n a l o f Tr a n s p o r t Management and Operations (ICC).

In 2006 Ute participated at the IELA Winter Seminar in Zürich and won “Best Student” honours.

After her maternity leave (children were born 2011 & 2013) she started working more and more on administrative tasks, but was still involved in operations. In 2021 she has been promoted to General Manager “Fairs & Exhibitions” at Cretschmar. t

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• OS2022 | LECTURERS

Meet the experts SPEAKERS

Stephanie Mathas has been working as a CSR & Sustainability Manager at RAI Amsterdam for more than six years. In this position, she has focused on providing encouragement, guidance and advice on the development of CSR and sustainability within the company. Stephanie’s ultimate goal is to ensure that the RAI is increasingly perceived as a socially responsible company by society as a whole.

She also holds the position of Chair of the UFI Sustainable Development Working Group.

Speaker

Speaker

Stephanie Mathas CSR & Sustainability Manager

RAI Amsterdam, The Netherlands www.rai.nl

& Chair of the UFI Sustainable Development Committee

Stephanie Mathas has a Masters’s degree in Business Administration and Management, specializing in Change Management and Leadership, Management and Governance.

She also has a background in communication. She was selected to

the list of the Sustainable Young 100 in the Netherlands in 2019. In addition to her work, she is actively involved in various local social initiatives that contribute to social and sustainable progress in the greater Amsterdam area. t

Christian Druart UFI Research Manager

UFI. Global Association of the Exhibition Industry www.ufi.org

Christian Druart is UFI Research Manager. He also holds the positions of Secretary of the UFI Associations’ Committee and of the UFI Sustainable Development Working Group.

Christian Druart holds an

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Engineering degree from the Ecole Centrale de Nantes and a Master’s degree in Organization from the Conservatoire National des Arts et Métiers (France).

Prior to joining UFI, he worked for the French Embassy in London,

Price Waterhouse Management Consultants in London and Paris and the Paris Chamber of Commerce, where he was Deputy Director of the Congress & Exhibition department. t

ONLINE EVENT •

Speaker

Alessandra Dellavedova Project Manager

Alessandra spent almost her entire working career on site in Fiera Milano working for big Italian companies appointed as official contractors and having the chance to participate in the transformation of the venue and its procedures.

She joined Expotrans in 2004 and she was part of the start-up team that introduced the present ICT and procedures in Fiera Milano. She is today the Manager of Expotrans

Expotrans S.p.A., Italy www.expotrans.net

Fiera Milano Team coordinating the customs clearance operations, the handling and forwarding of Exhibitions and Congresses held there yearly, the second largest venue in Europe.

At present she is also the company trainer and go-to person for all Customs clearance matters related to exhibitions in Italy. t

In this role she has worked on

Speaker

Aged 56, married, nicknamed EP, Emmanuel Pitchelu integrates passion, energy, ideas, and expertise his job as a well-known player in the industry.

Emmanuel is Director at ESI Group, one of the French leaders in the Fairs and Exhibitions and one of the most experienced specialists in the French market. He has worked non-stop for 31 years in the exhibition business and has been involved for 9 years in the IELA Education and Training Working

mega events such as EMO and ITMA.

Emmanuel Pitchelu Director

E.S.I. Expo Services International, France www.group-esi.com

Group as Chair and lecturer. He has also worked as a coach to motivate students in a Business School during the pandemic, using his free time and his ability to teach

for a good cause.

Last but not least, Emmanuel has been involved as an active IELA BOM member for two terms. t

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• OS2022 | LECTURERS

Meet the experts SPEAKERS

Speaker

Speaker

Lina Jasutiene Shipping attorney, Founder and CEO

Recoupex, Switzerland www.recoupex.com

Lina is known as a sought-after cargo claim closer by exporters, importers, freight forwarders, and marine insurers.

She is famous for wildly effective loss

prevention strategies that boost bottom lines and cut losses. Lina is the Founder of Recoupex - Global cargo claims recovery Hub. t

Okan Akpinar Country Manager

Cargolux Airlines International S.A., Switzerland www.cargolux.com

Speaker

Okan Akpinar Zurich-based Country Manager Switzerland of Cargolux Airlines since 2009.

Atul Jain Supervisor Handling Process & Sales Representative

Lufthansa Cargo AG, India www.lufthansa-cargo.com

Atul Jain is 49 years old and has been working at Lufthansa Cargo for 25 years. He is currently Supervisor Handling Process & Sales Representative.

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He is married and has a 21 year old daughter. Atul is CAT 6 qualified and handles DG now for 16 years.

He looks forward to answering any questions on the subject of DG. t

In the Airline and Logistic sector since over 25 years. t

ONLINE EVENT •

Speaker

Fayçal Boumerkhoufa is a Belgian citizen, born and raised in the medieval town of Ghent, EastFlanders Belgium. He is a graduate from PIHO Gent and holds a bachelor degree in International Business Administration and Shipping, and a Post Graduate degree in Port & Maritime Science (Haven en Maritieme Wetenschappen).

His main career started with Panalpina in Belgium, moving around the world and building up a 14-year experience and expertise in the air

Speaker

Fayçal Boumerkhoufa VP Integrated Project Solutions

Rock-it Global, USA www.rockit.global

charter and project realm. In 2008 he joined the Volga-Dnepr Group specializing in complex energy and oil & gas capex projects as well as

specific defence programmes.

In 2019 he joined the Rock-it Global Group in The Woodlands, Texas. t

Capt. Swaminathan Rajagopalan Commercial Director

Sales Trade & Capacity Management and eventually heading a region.

CMA CGM Agencies (India) Pvt Ltd, India www.cma-cgm.com/local/india

Capt. Swaminathan Rajagopalan is currently serving as Commercial Director - CMA CGM India which represents CMA CGM Group headquartered in Marseille, the 3rd Largest Container shipping Liner company with its presence worldwide.

His experience of 31 Years spans over a sailing career of 17 years, covering various types of vessels and

the last five of which were as a Master on Ro-Ro, Multi-Purpose & Container Vessels.

To enhance his knowledge of the transport industry, in 2007, Captain Swaminathan came ashore to explore the entire logistics, supply chain. His assignment ashore spans across various profiles in commercial department of a shipping line viz.

He is a member of the Institute of Chartered Shipbrokers and has completed his PG in International Business operations.

He is a secretary on the BOARD of SPNM (The Shipping Professionals Network Mumbai), a FACULTY at the prestigious NMIS since last 10 years (Narottam Morarjeee Institute of Shipping).

He is connected with shipping and logistics committees of various industry associations such as ASSOCHAM & BCCI. t

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• OS2022 | LECTURERS

Meet the experts SPEAKERS

Speaker

Ubaid Ahmad Senior Director at Indian Machine Tools Manufacturers’ Association (IMTMA) and BIEC Bangalore International Exhibition Centre, India Executive Member, IEIA

BIEC Bangalore International Exhibition Centre, India www.biec.in

Speaker

Ubaid Ahmad is a Senior Director at Indian Machine Tools Manufacturers’ Association (IMTMA) and Bangalore International Exhibition Centre (BIEC).

Ubaid is a family man who loves to travel, a keen athlete and a gifted hockey player who, during his college and university days, won several medals and awards in different fields.

Being from Lucknow he is a hard-core foodie and so is the tag attached. t

Sunil Govind Senior Director & Head of Facility Management & Operations

BIEC Bangalore International Exhibition Centre, India www.biec.in

Sunil is an ex-Indian Navy Officer with over 20 years of experience in Leadership, Operations and Facility Management.

Presently, he is the Senior Director & Head of Facility Management & Operations at the Bangalore International Exhibition Centre.

In his present role, he leads the Client Delivery from the venue

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operations perspective and drives the maintenance function at BIEC. His portfolio includes Security & Safety and he has been driving this vertical at BIEC for over a decade. In addition to this, he is the Management Representative for Quality, Safety & Environment Systems for IMTMA-BIEC. He is a Lead Auditor for ISO 14001 & OHSAS 18001 standards. He has

been instrumental in many process improvements and innovation at the venue to ensure exhibition operations continually improve.

During the pandemic, he has been instrumental in the development of COVID compliance guidelines in line with Government norms and deployment of the same for events at the venue. t

ONLINE EVENT •

Speaker

Alessandro Pavesi Venue Director

Fiera Milano, Italy www.fieramilano.it

Alessandro Pavesi is Venue Director at Fiera Milano. Since 2019 he has held the role of infrastructure manager looking after all facility and field operation activities with

supporting logistics and exhibition area preparation.

Graduating in electrical engineering, he started in 2002 as energy manager

at Fiera Milano, playing then different roles both in maintenance and operations. In 2014 he had the opportunity to work on Expo 2015 as Project Manager of the thematic area’s fittings, the “Future Food District”, and cooperate in the hub of logistics management at Fiera Milano for the security check of vehicles entering the Expo.

Born in 1978, he lives in Milan, he is married and has two children. t

Speaker

Ingrid Walker Head of Congresses & Events

BERNEXPO, Switzerland www.bernexpo.ch/home.aspx

Ingrid joined BERNEXPO Group in May 2020, in the midst of the pandemic season. Since then, she has been in charge of the Congresses & Events department and organizes several hundred events a year with her team, whether physical, hybrid or digital.

The BERNEXPO Group is one of the largest exhibition and event venues in Switzerland and provides over 140.000 sqm for unforgettable moments. Previously, Ingrid worked on the client side in the energy and pharmaceutical industries in the area of events, product management and marketing. t

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