Member Satisfaction

At IEHP, we strive to do the right thing. “Placing our Members at the center of our universe” is part of our Values. Member satisfaction is our priority. One way we assess our Members’ experiences is through the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey. This survey asks Members about their experience with the health plan, Providers and access to care.

Though the results of our adult CAHPS survey show Members have rated the health plan customer service as consistently satisfied since 2018, we continue to seek opportunities for improving Members’ access to care and overall health care experience.

It’s just the right thing to do.

The table below summarizes the percentage of Members who responded favorably to questions related to their health care experience.