Health Plan Accreditation and Ratings

In 2000, IEHP became California’s first Medi-Cal-only health plan to earn accreditation from the National Committee for Quality Assurance (NCQA), considered the gold standard of health plan quality assessment. While demonstrating our commitment to ongoing quality improvement, we have been NCQA accredited for more than 20 years.

To achieve NCQA accreditation, IEHP must demonstrate compliance with rigorous standards in the areas of clinical performance, care delivery and Member satisfaction. IEHP embraces the challenge of meeting these standards as we strive for continuous improvement and our best performance.

Commercial, Medicare and Medicaid health plans receive ratings based on their combined HEDIS, CAHPS® and NCQA Accreditation standards scores. NCQA scores health plans on the quality of care patients receive, how happy patients are with their care and health plans’ efforts to keep improving.

IEHP received an overall 3.5 out of 5 rating in NCQA’s Medicaid Health Insurance Plan Ratings for 2022.