CORE MEASURES

IEHP's efforts to improve our Members’ health outcomes include ongoing assessments of key quality measures. When it comes to providing quality health care, these results help identify areas for growth, issues of disparity and opportunities for innovation.

The data and initiatives shared in this report include results from IEHP’s main quality measure set: Healthcare Effectiveness Data and Information Set (HEDIS®). HEDIS is a standardized measure set of more than 90 metrics that assess health plan quality performance across the United States. This measure set is managed and maintained by the National Committee for Quality Assurance (NCQA), IEHP’s health plan accreditation agency.

Along with 90 percent of other health plans across the country, IEHP reports our audited HEDIS rates annually. This is an important way for us to stay accountable as we journey toward our Vision of Optimal Care and Vibrant Health.

These core measures track IEHP’s quality performance in preventive care, chronic care, behavioral health and patient safety.

PARTNERSHIP FOR SAFETY: IEHP Member

Leslie K. lost both her legs in a tragic car accident. After her hospital stay, Leslie returned to her Jurupa Valley home, where day-to-day tasks in a wheelchair proved challenging. But thanks to the collaborative partnership with Inland Housing Solutions, CalAIM and IEHP, life-changing accessibility modifications were made to Leslie’s house. The program provided the work – which included widening doorways and a bathroom remodel – with no out-of-pocket costs for Leslie. Now she can live more independently in her own home.