Unispace Capability Statement Sample 1

Twitter

Workplace experience assessment program

2022 May 12

The workplace experience assessment program a Twitter + Unispace partnership

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we are A global strategy, design, and construction leader creating experiential spaces for a rapidly changing world.

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project understanding

Workplace experience assessment program

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The call to action Twitter is experiencing what may be the most visible transition any organization can undertake. There is uncertainty, lightening paced change, and in parallel, an unprecedented opportunity to change the way the world communicates.

What does a change in leadership mean for the work experience and how REW delivers on its mission?

Honestly, we don’t know. However, we do know how to help REW move forward with its call to action, even in the face of ambiguity. Doing so requires an agile program process that can anticipate change, respond with speed, and iterate.

In the pages that follow we present a collection of activities and tools that can help do exactly that.

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our approach

Workplace experience assessment program

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Developing and evaluating the workplace experience journey visioning current data gap analysis

tech audit

data feedback loop kick-off

benchmarking

perimeter scan

Phase 1

performance scorecard & high impact low cost analysis

scenario modelling

field implementation

Phase 2

potential data capture activities

Phase 3

change management Spark Brilliance.

Phase 1: Defining current, future, and baseline experiences for Tweeps The objective of this phase is to gather a notional understanding and create a baseline of the desired workplace experience at Twitter. Conducting a parameter scan and using our benchmarking we can compare attributes, typologies, and protocols against other best in class organizations. We can provide insight to possible improvements or shifts to better align with the leadership vision.

Visioning (if needed or appropriate)

Perimeter scan

Considering the significant change occurring at Twitter, we propose to facilitate more of a “scenario” approach session where multiple scenarios and simulations are presented, and responses are discussed and examined (more of a “war games” approach). This type of session will enable us to better future proof a workflow process that anticipates ambiguity and rapid change around the Twitter work experience.

We perform a scan of multiple market sectors and disciplines to identify emerging trends and anomalies that may have implications on how the work environment is used in the future.

Technology audit Working with your internal technology team and specialist technology consultants (if required), Unispace will perform a gap analysis of your organization’s current technology capability and what is required to support new potential work models under consideration.

Current data gap analysis

Benchmarking Evaluate your workplace and programming metrics to other companies to develop a workplace strategy aligned with business objectives, organizational culture, and workstyles (see Phase 3 for more details).

We will issue and ROI so we review any data and/or metrics from legacy or current workplace initiatives and determine if any additional information may be helpful for the remit of this initiative. Based on this analysis, we may ask for additional information such as CAFM outputs, pulse survey results, historical utilization rates, etc. We may also recommend additional data capturing activities that may help the data resolution of the exercise and to ensure we don’t miss any blind spots in the data sets.

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Phase 2: Using our technology to test and iterate ideas for a new work experience The objective for this phase is to test and simulate potential ideas, not just around workplace, but around alternative hybrid and distributed models, and the implications on a portfolio level. In this phase we can identify areas of focus for REW, and where resources should be allocated.

We display our data and findings in real time through our benchmarking dashboard

We will populate all relevant space, project and technical data into our space calculator portal which will be single source of truth for testing new ideas, pilots and iterating on lessons learned

Pilot testing in real time : We will test and evaluate concepts in ‘rendered’ space through UGene our generative planning tool.

Benchmarking

Space calculator and scenario planning

UGene generative design

Unispace maintains a datalake of over 30,000 data points that can generate bencharks across market sectors and around multiple work and RTO themes. The results can feed into a Twitter specific Dashboard to help establish not only industry benchmarks but advance a people centric approach to Twitter’s workplace experience.

A collaborative, cloud hosted portal that considers work typologies and work from home scenarios fed by industry trends and ratios.

Upload existing or potential new location floor plans and validate program scenarios fit in physical space.

We upload organizational data, portfolio information, design guidelines and kit of parts to evaluate possible scenarios that support performance and efficiencies at work and at home.

‘UGene’ is an algorithm driven design portal that automates decision making based on design priorities, desired work experiences and adjacencies established in the scenario planning exercises.

We will us this tool to scenario model different ideas and concepts for the overall.

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Phase 3: Potential data capture suite of activities The objective of this phase is to collect data about the overall Twitter work experience, and to generate data that will provide evidence for future shifts and investments that will have a positive impact for all Tweeps.

We know the level engagement for data capture depends on privacy and overall employee appetite. That said, below are potential activities that can be explored: • Surveys • Self-feedback boards or QR codes • Ethnographic observations • Focus groups • Interviews • Badge data • Room reservation data • Beacon/desk sensors • Enterprise System or CAFM outputs (similar to Google/Microsoft workplace enterprise solutions) • Wifi log-ins • HelloLampost (Unispace has developed a version for workplace) • Cognitive tracking (Multimer - Unispace has developed a version for workplace) • ONA (Organizational Network Analysis) • Visual Distraction Tracking (Imotions - Unispace has developed a version for workplace)

Data Visualization:

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case studies

Workplace experience assessment program

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Following the pandemic, our client leveraged Unispace’s global thought leadership and analytical aptitudes to evaluate utilization behaviors and user sentiments in a pilot testing experience lab.

B-S

03 DATA HIGHLIGHTS

D

Survey scorecard

04 NEIGHBORHOODS

Case study

Multinational Technology Neighborhood E Conglomerate

Neighborhood E received high marks for both function and aesthetics.

Diversification in work settings and a well-designed workstation allowed users to both focus and find areas to relax. Improvements

LOWEST OCCUPIED

center around ergonomic comfort, technology, and lighting.

Neighborhood B-S Menlo Park CA, USA

INDUSTRY

SERVICES

3.0 - 3.4

3.5 - 3.9

4.0 - 4.4

C

A

G

E

Average scores of all workpoints in neighborhood. Response scale: 1-very poor, 2-poor, 3-fair, 4-good, 5-very good Source: QR code surveys, November 2021 - January 2022

<3.0

B-N

F

4.5 - 5.0

A

B-N

B-S

C

D

E

F

G

FOCUS

4.0

3.8

3.8

4.1

4.0

4.3

4.1

4.1

LEVEL OF PRIVACY

3.8

3.6

3.4

3.9

4.0

4.4

3.8

3.5

DISTANCE FROM OTHERS

4.2

3.6

3.8

4.0

4.0

4.0

4.4

4.2

FURNITURE COMFORT

4.5

3.9

3.6

3.9

4.0

4.6

4.3

4.0

COLLAB

4.3

3.5

2.8

3.8

2.0

3.6

3.5

3.8

CONTROL OF WORK SETTING

4.1

3.8

3.8

3.7

3.0

4.4

3.8

3.8

LIGHTING

4.3

3.9

3.5

4.2

4.0

4.0

4.2

3.5

VARIETY OF OPTIONS

4.1

3.8

4.0

3.8

3.0

3.9

3.9

3.7

OVERALL DESIGN

4.6

3.8

3.6

4.1

3.0

4.6

4.4

4.0

OVERALL AVERAGE

4.2

3.8

3.6

3.9

3.4

4.2

4.0

3.9

n=24

n=14

n=5

n=10

n=2

n=29

n=13

n=29

Highlights: Neighborhood Insights: • We leveraged our advanced data collection, synthesis, and reporting resources to evaluate the entire Update ecosystem of their experience lab.

TEXT

• Innovative observation methods were centered in ethnographic research and user engagement technology. This data was then subsequently funneled into virtual dash-boarding for a seamless client presentation experience.

• We then were able to conceptualize and consolidate our data-driven strategic reporting into a curated brief, designed to impact multiple levels of their organization (from key leadership recommendations to optimizing the more personal user experience of their new hybrid workplace).

Technology / Communications

Function

Strategy Work setting variety allowed users to

enjoy breaks from their workstations.

Design Desk size was optimal, with adaptable paneling being a highlight for this area.

Aesthetic Overall design was well received, as the space provided a vibrant color palette and an environment of warmth and comfort.

Lack of availability and proximity to meeting spaces.

Improvements Mixed feedback on storage shelf location, some like the Workstation pedestals need to be moveable in height, as they are currently too low to maintain proper user comfort. There was also a desire for an increase in lighting and optimized cable management.

added privacy and others would prefer more worksurface.

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As part of Sitcore’s aggressive growth plan, Unispace was engaged to develop global design and sustainability guidelines. The engagement began with an executive visioning session to generate alignment around what a post Covid work experience should be. The team also conducted executive interviews, a Return to Office (RTO) survey, benchmarking, predictive analytics, focus groups, and a cross-market sector perimeter scan.

After the team completed their research, synthesis, and analysis, what emerged were a set of recommendations and a business case that informed an overall portfolio strategy.

Case study

Sitecore

Sitecore Workplace Requirements

9/28/2021

OFFICE LOCATION:

Multiple Locations, USA

INDUSTRY

SERVICES

Technology / Communications

Strategy Design

Athens

PROJECTED SPACE REQUIREMENTS

SQM

COST ESTIMATION (ROM)

$ (USD)

Usable (USF)

2258

Project Sub Total

USF per workpoint

13

USF per person

12

Subtotal includes FF&E, IT AV, and Security; excludes speciality graphics/signage, permitting fees, 3rd party consultants

Rentable (RSF)

n/a

Design Fee %

4.5%

Rent load factor

0%

Contingency %

15%

Headcount

194

Total Cost

$2,084,890

Desk Provision

87%

Cost per USF

$923.51

Total desks

169

Cost per Person

$10,746.85

SPACE TYPES

COUNT

FUNCTION

HC

Workstation

169

Customer Success

4

Exec Office

0

Finance

Duo Room

11

Marketing

15

Quiet Zone

3

Operations

1

Breakout

6

Corporate Strategy and Dev

Huddle Room

6

People

Medium Meeting Room

2

Revenue (Other)

Large Meeting Room/Training

1

Revenue ‐ Insight Sales (ISR)

EBC

0

Revenue ‐ SDR

Multi‐function Area

1

Revenue ‐ Acct mgmt

Social Hub/Café

1

G&A Admin

Pantry/Teapoint

2

Engineering

Reception/Concierge

1

Product

Game Room/Recreation

1

Wellness Room

1

LOCAL DESK SHARING:

Mother's Room

0

Custom

Copy/print

3

Mail room

0

Comms/Server Room

1

IT Build Room / Storage

1

Lockers (3 unit high)

213

Team / Furniture Storage

0

Coat Closet/Wardrobe

0

$1,744,677

5

The Ugene Platform We then developed a bespoke Ugene platform for Sitecore. The platform enabled us to capture lessons learned from previous locations and iterate for future locations by scenario modeling.

These scenarios provide Sitecore with visual models of space modifications and/or new pilot spaces along with the cost information.

169

‐

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Implementation Playbook Unispace developed the universal workplace playbook to be implemented globally.

Highlights: • A global Unispace team of professionals came together to develop the workplace Playbook that underpinned three key research themes – global cohesiveness, team focus, and integrated expertise.

• We developed a website for this client to host their guidelines, with user interfaces for the client’s real estate team, design, construction, and other vendors and consultants that would be involved in a project.

Case study

• As we do post occupancy observations, the website is updated with the latest findings so we can continuously iterate upon the guidelines.

Global Data Intelligence Company

Multiple Locations, Worldwide

INDUSTRY

Technology / Communications

SERVICES

Strategy Design

Space calculator developed for client to help them understand the metrics needed to open new offices. This data backed tool allows someone to input various numbers to get an understanding of key ratios and square feet needed for a new building in real-time. On the bottom, is an example of the space calculator at work after the user input different values for their headcount.

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Planning scenarios for different sites, locales, office typologies, and cultural differences based on feedback and post occupancy data.

Study: Borderless Office

Minimal traditional individual workpoints

1

FOCUS POD

6

11

C O M M U N A L TA B L E

1

HUDDLE ROOM

4

13

2

W O R K S TAT I O N

7

12

BOOTH

7

10

3

5

15

8

3

LI B R A RY

8

13

T H I N K C AV E

We worked collaboratively with CPA to develop the flexible “Borderless Office”.

MEETING

CENTRAL HUB / CAFE

6

9

• The “Borderless Office” focuses on community and innovation spaces that are necessary in a postpandemic world.

14 11 12

4

5

TOUCHDOWN

FLEX OFFICE

9

I N N O V AT I O N H U B

14

M U LT I - P U R P O S E

10

DUO ROOM

15

CONCIERGE

16

HOME OFFICE

T E M P O R A R I LY O R P E R M A N E N T LY A S S I G N A B L E BOOKABLE NON-BOOKABLE

ON-SITE On-site daily (100%)

IN-PERSON FIRST

WEEKLY MEETINGS

On-site 3-4 days/week

On-site 1-2 days/week

VIRTUAL FIRST

FULLY VIRTUAL

On-site for sprints or On-site semi-annualmonthly ly or quarterly

Example: multi-media collaboration Innovation Hub (T1V Room)

PLANNING PRINCIPLES

Reservable space for teams to collaborate both in person and virtually. The integrated technology will support a more interactive approach to collaboration, conducting workshops, and brainstorming.

Located in close proximity to dynamic work zones.

DASHBOARD ASSIGNABLE

PRIMARY

BOOKABLE

SECONDARY

NON- BOOKABLE

MEETING

• Defining the “Borderless Office” across their global portfolio.

SPACE TYPE * The scale to the right indicates howPROBLEM SOLVING INNOVATION the space type is categorized

Case study

Multiple Locations, Worldwide

• Studying the performance of the “Borderless Office” across their global portfolio - and its potential to generate efficiencies.

How will we implement the borderless office across the globe?

FUNCTION

COMMUNITY

SUPPORT

COLLABORATIVE

QUIET

HIGH

INDUSTRY

Finance

SERVICES

Strategy

FURNISHINGS

IT REQUIREMENTS

MEDIUM

• Modular furniture items with acoustic properties • Multiple working heights • Additional components to consider are: acoustic wall panels, dimmable lighting; draperies for more control over acoustics and light glare • Credenza for rack or storage of IT items for room users • Design and branding should be aligned to Client Guidelines

• Various mounted screen sizes could be needed: 6X1 portrait video wall with an appliance running the T1V ThinkHub software, or of 98”, 86” and 75” displays • A camera at front wall for Webex and Microsoft Teams meeting participation • Microphones and speakers will be placed to accommodate overall audio coverage in the room • A small touch panel for display on/off and audio control

LOW

The client engaged our team for the second phase of work, which included:

• Defining the kit-of-parts for the “Borderless Office”, taking into account working from home.

BEHAVIORS * The scale to the right indicates how the space supports work FOCUS behaviors

SOCIAL

HIGH MEDIUM LOW

Design Construction

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more about us

Workplace experience assessment program

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Diversity, equity and inclusion

What you need to know Why DE&I in the workplace?

The world has changed in the past 12–24 months. DE&I is our opportunity to meet the moment; and make Unispace a more diverse, equitable and inclusive place for our people, for our clients and for the communities in which we operate

Chely Wright

Chief Diversity, Equity and Inclusion Officer

Advocacy at the forefront

Diversity Includes all the ways in which people differ, encompassing the different characteristics that make one individual or group different from another

Chely’s background fuses advocacy, business, real estate and communications. Before Unispace, her work was comprised of touring, writing and producing for various projects, advocacy, corporate and board service work. Chely has advocated for and grown DE&I efforts and partnerships spanning a variety of industries Client name

Chely brings to Unispace an incredible background that fuses advocacy, business, real estate and communications, including vast experience advancing diversity, equity and inclusion (DE&I) efforts and partnerships, working with companies such as Goldman Sachs, Procter & Gamble, Southeastern Grocers and Morgan Stanley.

Chely has deep-established relationships with organizations such as GLSEN, GLAAD, Human Rights Campaign and Interfaith Alliance, and is a long-time media analyst on LGBTQ issues for outlets such as MSNBC and CNN. She is the founder of two non-profits; Reading, Writing & Rhythm which raised $1M+ to support music and arts in public schools and The LikeMe Organization, established to provide resources for the LGBTQ community and their families.

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Equity Supplier diversity program Chely has been working closely with our team to set up our Supplier Diversity Program, building our community engagement and partnerships with agencies and organizations that do the important work of creating access to opportunity for all

The fair treatment, access, opportunity, and advancement for all people, while at the same time striving to identify and eliminate barriers that have prevented the full participation of some groups

Fun facts Chely initially rose to fame as a commercial country recording artist with several charting singles, including the number one hit, “Single White Female” A few of the organizations we are partnering with are:

Inclusion The act of creating environments in which any individual or group can be and feel welcomed, respected, supported, and valued

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Expanding workplace wellbeing beyond WELL Micro-climates

Neurodiversity

Designing for cognitive response, microclimates factor our circadian rhythms to optimize employee wellbeing.

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Client name

Document name

Date

17

Comfort HIGH NOON

Fitness Air quality

DAWN

DUSK

WELL building standards

Understanding that people experience space differently, we craft solutions that prioritize cognitive wellbeing and access for all employees. Let’s meet people where they are, and generate outcomes that enable them to work how they need.

Nourishment

Water

Mind Light

Art and “making” Embedding materiality and creative supplies in space to create positive distraction providing opportunities for creative thinking and problem solving

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© Copyright. Unispace Global Pty Limited 2021. All rights are reserved. Not to be reproduced, published or communicated for commercial purposes without Unispace consent or except as permitted by applicable law. No moral rights are waived by any author. The concepts, insights and methodologies in this document and any associated presentation are owned by Unispace. They are shared for consultation purposes only with you personally (and not with your assignees, successors or affiliates) and must not be used or disclosed by you for any other purpose without Unispace consent. Any recommendations or representations made in this document or any associated presentation are only preliminary in nature. No reliance should be made by you on such recommendations or representations unless adopted in a binding legal contract with Unispace.