ICTS UK & Ireland Newsletter March 2023

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March 2023

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CONTENTS ICTS NEWS

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STAFF BENEFITS

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OUR PEOPLE

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NEWS FROM OUR CONTRACTS 27 NEWS FROM ICTS EUROPE

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NOTICES

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Photo on front cover: Team ICTS at Data Centre World London on 8 March 2023 having collected the award won by Viridian. (L-R): Menno Stornebrink, Chris Lean, Curtis Wright, Peter McGowan, Shai Meirav, Marco Dessena, Margarita Miltiadous, Isabelle Klein (Armonia), Gabriel Feldman,Boaz Derhy, Moosh Benari.

VOLUME 64

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NEWS FROM HQ A MESSAGE FROM THE MD, ANDY KYNOCH

A year ago in these very pages I suggested it felt as if the shackles of covid were off and that we were ‘up and running’, to coin a phrase.

To some extent we were, after the initial stop-start of Omicron, our business started to come back, although on the Aviation side of the house it did not get to pre-pandemic levels. Some airports did and Bristol Airport was the fastest growing in 2022.

This year, not only are the shackles long gone, they are decidedly rusty and sit forlornly in the corner.

In 2023, Aviation is expected to hit pre-pandemic levels and at some airports even slightly exceed those of 2019.

We are ready to jointly face the challenges of 2023 and the new opportunities it will bring.

These pages are once again full of many great stories.

One such tale relates to the above and beyond efforts of our just nominated Employee of the Year, Gerard O’Reilly, who single handedly prevented a transatlantic aircraft from being seriously damaged at Dublin Airport.

On the Corporate Security front, we continue to push on into the world of Data Centres and expand that particular niche in our business. Our Canine Division is flourishing too.

Our Business Assurance Department has been really busy across all aspects of our company and in particular were out in the field on ‘Time to Talk’ day. We should all be aware of the power of conversation and how it can help our mental health.

Finally, I mentioned earlier that Aviation was on the bounce back from covid and there is no story more indicative of that fact than Delta Airlines’ return to London Gatwick after a break of 11 years. Delta’s first transatlantic service was to Gatwick in 1978 and the airline grew it’s business there for 34 years before transferring over to Heathrow. Although it’s just one flight for now, I am proud that ICTS will continue to serve our friends at Delta Airlines as they make a historical return to London Gatwick.

As always, take care, stay safe and keep talking.

- Andy.

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AWARDS & EVENTS

Photo (L-R): Gerard O’Reilly with Fiona McElroy (Divisional Director—ICTS Ireland).

EMPLOYEE OF THE YEAR AWARD 2022: GERARD O’REILLY

Many congratulations to Gerard (Gerry) who has been crowned our Employee of the Year of 2022!

Gerry’s swift actions prevented significant damage to an aircraft engine at Dublin Airport. Strong winds had blown a baggage cart towards the engine of an aircraft. Gerard raised the alarm and ran to intercept it, managing to reduce its speed. As a result of Gerry’s efforts, the engine only suffered minor damage and the aircraft was able to depart safely.

Gerry is a Security Agent who joined our team at Dublin Airport in May 2016. Prior to working for ICTS Gerry was involved in aircraft engine maintenance and testing. Gerry was one of our Employees of the Quarter 2 in 2022.

The winner of the Employee of the Year award will receive £/€5000 (gross) bonus and a lapel pin.

GERARD -

“This is an honour as I was not expecting it. What I did came natural as I always looked around to pay attention to what was happening around me, both for my own safety and for the safety of others. The ramp can be a dangerous place and we have to look out for each other. I am very pleased to accept this award both for myself and for ICTS Ireland.”

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VIRIDIAN WINS AWARD AT DATA CENTRE WORLD LONDON 2023!

It was an action-packed and extremely successful two days at Data Centre World London 2023 (8 and 9 March) for our Data Centre Security Teams from across the ICTS Europe Group. The conference was a valuable opportunity to meet with the Data Centre community and to showcase ICTS’ capabilities and Viridian.

We were delighted that Viridian won the ‘Special Contribution to Improving Resilience through Innovation’ Award.

On day one of the conference, Peter McGowan’s (Divisional Director—Data Centres, ICTS UK & Ireland) presentation on ‘Regaining Sight of Security Threats’ attracted a full audience.

Photo above (L-R): Margarita Miltiadous, Moosh Benari, Boaz Derhy, Jon Morley, Peter McGowan, Marco Dessena, Gabriel Feldman at the ICTS Europe stand.

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THE UK OUTSTANDING SECURITY PERFORMANCE AWARDS (OSPAS) 2023—FINALISTS

FROM SILVER TO CORPORATE PARTNERS OF THE AOA (AIRPORT OPERATORS ASSOCIATION)

ICTS UK is delighted to have recently become Corporate Partners of the Airport Operators Association (AOA).

We were delighted to be finalists in the following two categories: Outstanding Contract Security Company; Outstanding Event Security Team. Our entry for the ‘Outstanding Event Security Team’ category was based upon the terrific work carried out by our Canine Security Team at the 2022 Commonwealth Games.

Ashley Fernandes, Executive Director - Corporate Security, ICTS UK & Ireland, commented, “We are extremely proud of our teams being nominated finalists in two categories at this year’s OSPAs. As well as Outstanding Contract Security Company, it is very rewarding to see our Canine Security Team being recognised for their work supporting West Midlands Police at the 2022 Commonwealth Games. Their focus and work ensuring that ICTS was the first private company in the UK to achieve the NCTAS-P standard ensures that we are leading the way in quality and expertise in the sector.”

The AOA, founded in 1934, includes nearly 50 airports and over 100 Associate Members, made up of companies representing numerous suppliers in the aviation industry.

The AOA works on behalf of its members, to influence governments and regulators at national and international level. Its mission is to secure policy outcomes that will deliver its vision for UK aviation, including security, safety and environmental sustainability issues.

THE AOA ANNUAL CONFERENCE

The National Canine Training and Accreditation Scheme – Private Security Industry (NCTAS-P) is intended to provide the operators of sites procuring and using explosives detection dog (EDD) services with confidence in the quality of those services through accreditation of each EDD team (a specific dog and handler pairing). The NCTAS-P standard enabled our Event Security Team to work seamlessly in collaboration with the Police and Government Explosives Detection Dog teams.

The UK OSPAs gala dinner took place on Thursday 23 February in London.

Photo (L-R): Danielle Davis (Head of Compliance—Airports), Andy Kynoch (MD), Ceri Matthews (Head of Training).

Photo (L-R): Andy Dodds (Divisional Director—Canine) Mark Homewood (Executive Director—Data & Finance) and Matt Skinner (Company Secretary & Legal Counsel).

Andy Kynoch (MD), Alan Dutt (Executive Director— Aviation Security), Levent Ural (Operations Director— Aviation), Danielle Davies (Head of Compliance— Airports) and Ceri Mattews (Head of Training) attended the AOA Annual Conference on 31 January 2023 in London.

Cont. on page 7.

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“It was great to represent ICTS at the Airport Operators Association Conference 2023 - where the theme was ‘Airports for the Future’.

It was an informative event highlighting future challenges as industry recovers whilst trying to consider the environmental impact of their choices, with a honest Ministerial keynote address from Mick Harper MP – Secretary of State for Transport” said Danielle Davies (Head of Compliance - Airports).

"It was a fantastic opportunity to attend the AOA conference 2023 on behalf of ICTS. It was very interesting to learn about the impacts Covid had on other areas within our industry and the challenges we now face ahead to make our industry more sustainable and environmentally friendly" said Ceri Matthews (Head of Training).

PROMOTING ICTS WITH THE CITY SECURITY MAGAZINE

We were pleased to contribute an advert of ICTS’ services in the Spring edition of the City Security magazine.

ICTS PARTICIPATES IN THE SECURITY & POLICING HOME OFFICE EVENT

ICTS participated in the Security & Policing Home Office Event (14 - 16 March 2023) at Farnborough International Exhibition and Conference Centre.

Our ICTS Canine and ASM Teams had a stand from which they showcased our latest developments and how our security personnel, canine and technology services can make a difference to the provision of security.

Andy Dodds, Divisional Director – Canine Security Services, ICTS UK & Ireland said, “Our Detection Dog Teams, certified in accordance with the latest Home Office NCTAS-P standard, were in attendance demonstrating their skills.”

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HR & COMPLIANCE 2022 EMPLOYEE ENGAGEMENT SURVEY UPDATE

Thank you to everyone who participated in our 2022 Engagement Survey, your input is so important to help us make ICTS Limited a great place to work.

In the meantime, why not go back to the results on your app, where you can access ‘Skills Coach’, courses available for everyone for continued development.

You do have a voice, and of 3036 of you who were invited to complete the survey, 1181 of you responded.

The images below are some examples of what courses are on offer.

ICTS CELEBRATES INTERNATIONAL WOMEN’S DAY (8 MARCH).

Why do we care about engagement?

Engagement is a measure of people’s connection and commitment to the company, its people, and everyone working together to achieve the same goals.

What happens now?

Results have been shared regionally and our management teams are working to focus on actions that can positively affect areas for improvement.

As a company, we do recognise that there is still work to do, and we are committed to making positive changes with you. You said “we need better communication”, we hear you, and we will do better!

Watch this space, new initiatives that everyone can benefit from, that are planned throughout 2023. One of our first initiatives is that we will be rolling out an Onboarding survey for feedback from our new starters in the coming months. We are also proud to announce that we have newly qualified Operational Mental Health First Aiders, more details to follow…

This day is recognised globally as a day to celebrate the achievements of women and to embrace equality.

We celebrate the many women of ICTS UK & Ireland, and to mark this day, we have launched a new ‘giving back’ initiative for 2023.

Jayne Thorpe-Negbi, Executive Director – HR & Compliance, ICTS UK & Ireland said, “I’m delighted to announce that ICTS UK & Ireland will be supporting the Wonder Foundation. They work with many inspiring organisations around the world who are providing long-lasting education and training projects for women and girls.”

ICTS believes that all women and girls should have access to quality education so that they can thrive.

Worldwide, an estimated 129 million girls are denied access to education, according to a recent UNESCO report.

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Celebrating the women of ICTS UK & Ireland!

Thank you all who participated by sending in your photos to mark International Women’s Day!

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TIME TO TALK

‘Time to Talk’ day is the nation’s biggest mental health conversation. Happening every year, it’s a day for friends, families, communities, and workplaces to come together to talk, listen and change lives. Talking about mental health isn’t aways easy, but a conversation has the power to change lives.

Business Assurance Department’s Safety Team: Hilary Curtis, Phil Linford and Olu OlojoKosoko attended our Time to Talk day on 2 February at our London Heathrow Airport contracts.

“We were escorted by the excellent Atta Bhatti (Duty Manager) and met several staff on the day: Operational staff including some of our Safety Champions, at the Virgin Atlantic check-in, a/c, ramp duty staff, and control room allocator personnel. In addition we met boarding - gate check staff for Delta. We also chatted to one of our agents who was there to board the Delta flight, on the jet bridge. We similarly managed a quick chat with the Delta crew who were very nice, and we explained the reason why we were there” wrote Phil Linford, Deputy Health & Safety Manager.

Photo (L-R): Sultan Rajpoot, Rajwinder Mann, Sudershan Kanda and Olu Olu Olojo-Kosoko.

Photo (Front row, L-R): Olu Olojo-Kosoko. Rajwant Kalsi and Hilary Curtis.

OUR NEW MENTAL HEALTH FIRST AIDERS

Many congratulations to our newly qualified Mental Health First Aiders from across the business: CHRIS LEAN (REGIONAL MANAGER—DATA CENTRES)

Photo (L-R): Hilary Curtis, Phil Linford, Bruno Saldanha, Atta Bhatti and Olu Olojo-Kosoko.

“Mental Health is so important; and speaking as someone who has suffered previously, due to the pressures of modern life, I found the training a great opportunity to offer a listening and supportive ear to my colleagues. The stigmas of talking about our mental welfare are a thing of the past, and it’s good to talk!”

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ALEXANDRU URSAN (REGIONAL MANAGER—DATA CENTRES)

“Absolutely delighted to have the opportunity of becoming a Mental Health First Aider. I am looking forward to supporting my colleagues and other members of the public.”

MARCELLA MC INERNEY (LINE MANAGER/ DUTY SUPERVISOR—SHANNON AIRPORT)

“I feel the mental health first aid training was very informative to me in my role as the Line Manager/ Supervisor for the team here in Shannon Airport. It gave me the tools to show support and speak to any of my team members who might need support and access different types of resources like first level support and early intervention that could possibly help them with any mental health issues that arise inside or outside of the workplace.”

PRATINGNA VITAL (CONTRACT MANAGER—LONDON HEATHROW AIRPORT)

“The Mental Health First Aid training showed me a different perspective of mental health issues and how to best help these issues with the skills taught in the training.

Mental Health First Aid training is a very useful skill to have, especially considering the stresses both inside and outside of work.”

KIRSTY VIRDEE (ICTS OPERATIONS DUTY MANAGER (INTERIM)-—LONDON HEATHROW AIRPORT)

“Completing the Mental Health First Aid course is so valuable and important within the workplace as it has provided me with the tools to be able to support employees with the aim of providing good mental health at work.

Being equipped with valuable information from a course like this allows us as a company to spot signs and symptoms of some mental health issues while being able to provide non-judgemental support and guiding employees to find sources of support elsewhere should they need it.

People should be able to have someone to listen to them when needed including in the workplace. I feel proud to work for a company which is recognising and encouraging positive mental health at work.”

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AMANDA GRINYER (STATION MANAGER— SOUTHAMPTON AIRPORT)

Becoming a Mental Health First Aider has given me a more indepth insight into people’s individual needs with regards to their health. I have always been a support network to colleagues, but this training has allowed me to support them to another level and give me the confidence that I was supporting them initially. This has also given me support in my own needs and to teach

MARIAN DEVEREUX (ADMINISTRATOR—DUBLIN AIRPORT)

“I found the course to be very interesting and yet surprising at how mental health can affect someone in different ways. I welcomed the tools that I could use to help someone and also having the conversations with some of the course participants who have experienced challenges and were able to convey how they dealt with them. Overall, a very thought provoking course.”

The following colleagues are also newly-qualified Mental Health First Aiders:

me to look after myself.”

MICHAEL HENDERSON (TRAINER—LONDON GATWICK AIRPORT)

“Being a MENTAL HEALTH FIRST AIDER means that the brilliant Agents at Gatwick can have the help they need.

Making sure that everyone knows the importance of a healthy work/life balance to improve THEIR lives is vital, firstly to them and secondly to ICTS. Being there in someone’s time of need is an honour and a privilege.”

GEMMA O'NEILL (SECURITY DUTY MANAGER— GLASGOW AIRPORT) ANNETTE GREIG (SECURITY AGENT—ABERDEEN AIRPORT) CALUM BROWN (SENIOR TRAINING MANAGER CANINE SECURITY SERVICES)

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STAFF BENEFITS

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WELCOMING NEW STAFF

FAREWELLS

DANIELLE DAVIES - HEAD OF COMPLIANCE AIRPORTS

PAUL CANAL—BUSINESS DEVELOPMENT MANAGER

“Hi Everyone, I joined ICTS in a new position as ‘Head of Compliance – Airports’ in January 2023. I’ve worked in aviation over the last 9 years, starting as a Security Officer and moving through different operational roles before specialising in aviation security compliance.

All my experience is from LHR so it’s great getting to see and understand how different stations operate.

My partner and I have a Chow Chow which gives us a reason to explore new areas for walking. I’m also a huge football fan for both the mens and womens games. I find the way teams are coached and supported really interesting as I think this can be transferable in the workplace.”

VALERIE O’DONNELL – (SCOTLAND & IRELAND).

HR

SUPPORT

OFFICER

“Hi, I am Valerie O’Donnell and I joined ICTS in January 2023 as the HR Officer for Scotland and Ireland.

I worked previously with Scotbeef Ltd and Dawnfresh Ltd both as HR Advisor.

Whilst working there I also worked evenings in the Passport Office as a Case Officer which I did for 8 years leaving in January of 2023 after 20 years with the Civil Service.

I worked in numerous HR and Management roles within the MOD, MOJ, Courts and Tribunals and the Home Office, including overseas in Germany for 5 years.

I like to spend my evenings with friends, going out for dinner and drinks and I love to read and travel.”

LAURA MCCALL - DIVISIONAL DIRECTOR OF CORPORATE SECURITY FERGUS WOODS—CONTRACT MANAGER AT THE IAA. SABRINA CHOUDHURY—HR BUSINESS PARTNER

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HAPPY RETIREMENT DINESH SHAH—BUSINESS CONTROLLER

“On 15 December a large group of us went out to celebrate Dinesh’s retirement. We had a lovely lunch at the Chambeli Restaurant in London.

Those of us who have worked with Dinesh for many years, will miss him. We would like to thank him for the support through the years and wish him a Happy Retirement.” - June Wicks, Credit Control.

CERI MATTHEWS

Ceri has been promoted to Head of Training for ICTS UK & Ireland (Aviation Security)

MARGARITA MILTIADOUS

Margarita has been promoted to Marketing Executive for Data Centres / Viridian / ASM (ICTS Europe).

CURTIS WRIGHT

Curtis has been promoted to Divisional Director ASM (Technology)

MANAGERIAL MOVES

ADAM LODGE

CAROLINE WOODS

Caroline has been promoted to Contract Manager for the IAA

Adam has been promoted to Head of Sales for ASM (Technology).

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EMPLOYEE LONG SERVICE AWARDS 15 YEARS’ SERVICE

Thank you to the following members of staff for their commitment and loyalty to the organization: 20 YEARS’ SERVICE

William Denoronha (London Gatwick Airport) “I emigrated from Kenya and joined a US army base in Germany for 13 years before coming to the UK and joining ICTS at London Gatwick Airport in 2003.

I started my career with an american carrier before joining HBS as an x-ray operative. I have also worked on documentation checking.

I have met some amazing people during my time with ICTS and I am happy to be a part of the ICTS family.”

Geoffrey Parker (Manchester Airport) Geoff started in 2002 and has seen 5 Station Managers come and go.

He thoroughly enjoys the work particularly the variety and comments that every day is different.

Whilst he has worked every airside position we operate, his speciality was always Catering where he built up an excellent knowledge of all the airline and regulator requirements and was considered an ‘expert’ in this field.

Still enjoys the job and will continue working for a few more years. Socially, he helps out at an old persons home and regularly visits his son in Thailand.

Many congratulations also to Yogesh Pillay (London Heathrow Airport) who marks 20 years’ service with us.

Parmjit Matharu (London Heathrow Airport) “Since I have been in ICTS, I have always been a very motivated and driven individual with a passion for Customer Service. I remember when my journey began, I was totally fascinated to be working for such an established team and organisation. Having worked with ICTS since 2008 I am always delighted to say that ICTS is professional in security, also recognised throughout Europe as the provider of innovative security and is very customer service focused.

During my journey with ICTS as a Security Officer, I was given the opportunity to enhance my skills, the relevant training as a profiler having to assist American Airlines and later during a transition period, I decided to move on to Delta Airlines participating in APM profiling.

It has been incredible to see our company ICTS grow and evolve. They have expanded in so many ways evolving with the times and offering great opportunities for new talent. It's been a wild and exciting ride never a dull moment for me.

To the ICTS team at Heathrow and all my colleagues "you are a family to me". We spend a lot of time with each other, we work hard and are compensated well, enjoy the time spent together and are very proud of our company. The Department Heads care about us and our wellbeing. Thank you for being such a great company to be a part of.”

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Audrey Westbury (Manchester Airport) “I joined ICTS in January

2008, having spent most of my adult life in the retail sector, which included owning my own Café/ sandwich shop. I felt I needed a change, so I sold the business and was looking around for something different.

I tried working in Boots at Manchester Airport, but it wasn’t for me. I felt I needed a complete change. I saw ICTS staff doing their jobs, and decided to apply.

I was so pleased when my application was accepted and I started work with the company.

I have worked on most contracts at Manchester, including profiling on Canadian and US flights, integrated check-in, Singapore, Virgin, Delta, Aer Lingus, Catering, Ryanair, EasyJet, and executive business clients, and in the main I have enjoyed every minute.

Over the years, I have seen many changes in aviation security, including changes in profiling, such as the introduction of BDO’s. Lots of airlines have come and gone, particularly since Covid-19, but as a team we have just met all challenges, which makes it all worthwhile.

Working for ICTS is great because age doesn’t matter, and I feel respected for my experience. Our workforce at MAN is younger now than it once was, which is great for the company and for me!

I have made many friends over the years, some of whom have left ICTS, but who I still meet with socially for meals. That’s just one of the great things about working at MAN. I look forward to many more years working for ICTS.”

Michael Walcott (London Heathrow Airport Cargo)

“I am happy to celebrate my 15th Anniversary of working with ICTS. It has been an eventful journey where I have learnt and contributed in equal measures. My personal experience is that the staff at all levels at ICTS Cargo have always been helpful and supportive towards me.

ICTS Cargo has a good working environment and I am glad I have been here for such a long time. Thank you to my co-workers and Management team.”

Many congratulations also to Kulvinder Badhan (London Heathrow Airport) and Hinaben Patel (London Heathrow Airport) who mark 15 years’ service with us.

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10 YEARS’ SERVICE

MEET OUR DIVISIONAL DIRECTOR OF ASM (THE SECURITY TECHNOLOGY SUBSIDIARY OF ICTS UK & IRELAND)

No-one this quarter!

5 YEARS’ SERVICE

Paul Aisbitt (Financial Institution), James Barnes (Financial Institution), Man Khanal (Financial Institution) Diane Morgan (Financial Institution), David Tridgell (Financial Institution), Michael Watt (Financial Institution), Michael O'Shaughnessy (Financial Institution), Ian Brown (Financial Institution), Robert Young (ASM), Jody Slater (Financial Institution), Rachel Greenway (Bristol Airport), Seema Singh (London Heathrow Airport), Verinder Virk (London Heathrow Airport), Habiba Hujale (London Heathrow Airport), Tareq Mahmoud (London Heathrow Airport), Richard Pennock (Bristol Airport), Monika Marczyk (Bristol Airport), Edmonds Victor (Cisco), Robbie Clarkson (Edinburgh Airport), Richard Hymns (Canine Security), John Graham (Canine Security), Kamal Osman (London Heathrow Airport), Abeda Parveen (London Heathrow Airport), Meena Ravrani (London Heathrow Airport), Tiffany Wallace (London Heathrow Airport), Najim Rguyeg (London Heathrow Airport), Ashok Rai (London Heathrow Airport), Sean Brennan (Manchester Airport), Lydia Tolley (Bristol Airport), Christopher Cooper (Edinburgh Airport), Warren McCourt (Epsom & St. Helier NHS Trust), Kamal Bhamra (London Heathrow Airport), Aie Aoudi (London Heathrow Airport), Charanjit Nagpal (London Heathrow Airport).

Curtis Wright When did you join ICTS? January 2021, still amidst the chaos of lockdowns.

What do you enjoy most of your job? The diversity, no one day is ever the same.

What key attributes make someone successful in your role? A calm and pragmatic approach is certainly key and continual review is imperative in this industry, it is extremely fast-paced and changes very quickly. The ability to adapt and communicate well with the team and show leadership is also important.

What is your favourite pastime? I have always had a passion for motorcycling and racing. I have competed in various championships up and down the UK as well as different disciplines including motocross, trials, and superbikes.

What has been your greatest achievement? I am a very proud father of two children, and they are certainly my biggest achievements. However, from a career perspective becoming the youngest General Manager in Chubb Fire & Security at 29 after starting as an apprentice engineer was something I am very proud of.

If you weren’t a Security Technology specialist, what type of career would you choose? I think I am too old now for a professional racing career (not sure I ever had the ability either), but would love to work within this area somewhere, perhaps run a shop or retrain as a mechanic.

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THE EMPLOYEE OF THE QUARTER SCHEME

As of January this year, the Employee of the Month reward programme has changed to Employee of the Quarter.

We will allow a maximum of 3 winners from our Aviation Division and 3 winners from the Corporate Division, with no minimum number of winners being required.

Photo: Curtis Wright in his free time.

Each winner will receive a sum of £/€500 as before.

Should we not have a total of 6 winners in a quarter, the excess funding will be placed in a pot and will be allocated to the Employee of the Year’s charity of choice. We will continue to run the Employee of the Year reward programme and there will be no changes to this.

WORDS OF RECOGNITION CONGRATULATIONS TO THE EMPLOYEES WHO HAVE RECENTLY BEEN RECOGNISED AS PART OF OUR CUSTOMER SERVICE STAR SCHEME:

EMPLOYEE

LOCATION

DAVID MCCOSKRIE

GLASGOW AIRPORT

ARBEN MANJANI

LUXURY GOODS

CLAYTON FRASER

LUXURY GOODS

JOHN DYNES

GLASGOW AIRPORT

JANE SHEPHERD

GLASGOW AIRPORT

The Customer Service Star scheme runs alongside our Employee(s) of the Month/Year scheme. The scheme has been established to recognise those employees who deliver excellent customer service to such a level that a client or a member of the public takes the trouble to write/post a commendation about the service delivered. This scheme goes a small way to say thank you and recognises all those very important customer service interventions by many of our employees.

Employees are asked to email a copy of the feedback to our HR Team—hr@icts.co.uk.

Please note that nominations for Employee of the Quarter should only be in respect of employees who have gone above and beyond their daily duties. We are looking for employees who have done something exceptional that is worthy of recognition. Nominations should also be limited to those staff below the level of Site/Station Manager.

Nominations are to be sent via email to: eom.nominations@icts.co.uk together with any supporting documents. Please note that the deadline for submissions for each quarter is as follows: 31 March 30 June 30 September 31 December

Quarter 1 Quarter 2 Quarter 3 Quarter 4

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AVIATION SECURITY

Photo (L-R): Mandy Grinyer (Station Manager at Southampton) with Ann Brade.

EMPLOYEES OF THE 4th QUARTER FROM OUR AVIATION DIVISION: ANN BRADE AND VICKY RICHARDS

Congratulations to our EoQ from Aviation: Ann Brade from Southampton Airport and Vicky Richards from Bristol Airport.

Ann had finished her shift and was walking through the short stay car park when she overheard a gentleman comment to his elderly mother “you’d have thought they would have been able to provide some help for you”. Ann looked up and saw the lady was less mobile, so told them to wait there. She then commandeered a wheelchair and returned to them and helped them with their bags to the Terminal. Ann went out of her way to provide excellent customer service.

Vicky went above and beyond when assisting and trying to resolve a very difficult situation. Central Search can be an immensely stressful place due to large passenger numbers and anxiety about the process for anyone and Vicky supported the family of a young autistic boy by listening, remaining calm and actively seeking to make the situation better. This ensured the whole family could ultimately proceed without further delay or disruption to the rest of their journey.

All 2022 winner(s) of the Employee of the Quarter make up the shortlist for the Employee (s) of the Year 2022 award, who will receive £/€5,000 (gross) and a lapel pin.

Ann “I was very excited to receive this award. Thank you

ICTS.”

Vicky “I am very grateful to receive this award and appreciate the recognition. As a Supervisor, I am there to ensure our passengers have the best experience they possibly can and sometimes the smallest things make that difference. We all need to look after each other. I am glad I was there and able help make things better that day.”

Vicky’s actions were praised on a local Facebook page— here’s an extract:

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CORPORATE SECURITY

Photo (L-R): Sabtain Ahmed and Ismaaeel Khan.

EMPLOYEES OF THE 4th QUARTER FROM OUR CORPORATE DIVISION: BRADLEY MARTINEZ, SABTAIN AHMED AND ISMAAEEL KHAN Congratulations to our EoQs from Corporate: Sabtain Ahmed and Ismaaeel Khan from the Buckinghamshire Healthcare NHS Trust contract.

Sabtain and Imaaeel have been recognised for the manner in which they dealt with a very difficult incident back in December. They were called to an area of the Hospital only to discover a male had collapsed behind a closed door. They called for the assistance of the emergency services; police, fire, and ambulance service. The fire brigade managed to remove the door and gain full access where the male was sadly pronounced deceased. A lengthy police investigation took place.

Sabtain and Ismaaeel remained calm and professional throughout a very difficult incident, made worse by the fact that they had known the NHS staff member in question.

Winner(s) of the Employee of the Quarter award will receive £/€500 (net) bonus and a lapel pin.

Sabtain “I am delighted and honoured to have been selected.”

Ismaaeel “I am very happy and delighted to have been chosen as the employee of the quarter. This has made me love my job much more. Thank you very much for the nomination."

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CORPORATE SOCIAL RESPONSIBILITY CHRISTMAS JUMPER DAY AT LONDON HEATHROW AIRPORT

HUNDREDS OF CARE PACKS DELIVERED TO THE ELDERLY AT HILLINGDON HOSPITALS

Team ICTS at London Heathrow Airport celebrated Christmas Jumper Day at the end of last year, raising over £500 for Save the Children charity.

ICTS UK & Ireland, in partnership with one of our aviation clients, delivered hundreds of care packs to the elderly at Hillingdon Hospital’s Beaconsfield East and Rockwood wards. The packs, which included bathrobes, pyjamas and toiletries, were gratefully received by the patients in the lead-up to Christmas.

“We all feel very proud of the support given by everyone who took part or donated on the day and for the generous gesture by ICTS, helping to support worthwhile causes”, said Kirsty Virdee - ICTS Operations Duty Manager (Interim) - LHR.

Alan Dutt, Executive Director of Aviation Security Services, ICTS UK & Ireland, said, “We took some time out of our busy schedules to come together and hopefully make a difference to the many elderly patients who unfortunately had to spend the festive period in hospital. In addition to the care packs, we brought 38 boxes of chocolates for the staff on the wards to enjoy. I would like to thank our client and ICTS Team for their involvement and support with this special initiative.”

Hillingdon Hospital is an acute and specialist services provider very close to London Heathrow Airport where ICTS has a large operational presence. The majority of our aviation team live and work around London Heathrow Airport and Hillingdon Hospital in NorthWest London lies at the heart of our community.

Photo (L-R): The Assistant Director of Nursing and Clinical Support, Paywand Mufty, Andre Mendes, Nicola Dumbleton, Manpreet Bhogal, Pratingna Vital, Manuel Pombo, Priti Kamal, Dirio Calane, Caroline Atterton, Virinder Singh and the hospital’s Ward Manager.

Top (L): Kamaljit Nagra, Satnam Jheeta, Surinder Ubhi. Middle (L): Dinesh Dhokia, Raj Kumar (ICTS Terminal 5 Manager), Kamaljit Nagra. Bottom (L): Michael Husbands, Sarah Tribe, Tunveer Bilkhu, Peter Gull. Top (R): Imran Ahmed. Middle (R): Helen Wrake, Raj Kumar, Kirsty Virdee. Bottom (R): Antonio Correia.

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NEWS FROM OUR CONTRACTS: CORPORATE SECURITY DAVID MCCOSKRIE, SECURITY TEAM MANAGER AT GLASGOW AIRPORT “One of my close friends

had a baby born very prematurely, thankfully all was well in the end, but throughout the experience my friend’s family got a lot of help from a premature baby charity which organised cycle challenges to help fundraise. Being a keen cyclist, I saw this as a good opportunity to do something to help other people in similar circumstances. My friend was originally going to also take part however has had to drop out, but the challenge was too exciting for me to miss out on!

OUR TEAM AT BUCKINGHAMSHIRE HEALTHCARE NHS TRUST RECEIVE AN ‘EXCELLENCE REPORT’ Congratulations to our Team at Buckinghamshire Healthcare NHS Trust based at Wycombe Hospital who has been praised for providing an excellent service.

An extract from the ‘Excellence Report’ received from our client: “If called for assistance the security mobile is answered rapidly and a guard is deployed to area immediately to assist if required. Staff now feel safe and confident knowing that support is on hand at all times, should a situation arise.”

We will be cycling from London to Paris over 4 days.

Day 1 is London to Dover where we get the ferry to Calais. Then over the next 3 days we work south from Dover to Paris, through Arras & Compiegne, covering well over 300 miles in total. The charity I am raising money for is Action Medical Research, who fund vital research to help defeat diseases that can devastate the lives of sick and disabled babies, children and young people.”

The minimum amount of sponsorship is £1,750 and I have raised £1,500 already, and am hoping to get through the £2,000 barrier.”

The link to David’s fundraising page: https://www.justgiving.com/fundraising/david-mccoskrie2? utm_source=Sharethis&utm_medium=fundraising&utm_content =david-mccoskrie2&utm_campaign=pfpemail&utm_term=0136db4a1c4d4a4f9f7aeddbe0ad1517

Photo (L-R): Dumitru Gornea (Regional Manager—Corporate Security) with Ashraf Mohamed. Ashraf and Sabtain Ahmed (EoQ) were praised by our NHS client for the excellence service provided.

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SECURITY ROAD SHOW HELD AT EDF ENERGY The EDF Security team, together with ICTS’ Canine Team, held a roadshow at one of its sites. The roadshow was an opportunity for the Security team to spend time talking to staff and contract partners.

An extract from an email received from EDF following the roadshow: “The star of the show as always was one of our furry members of the team, Millie, one of our ICTS explosive detection dogs. Millie and her trainer Bill ran demonstrations throughout the roadshow, with Millie searching various areas of the canteen as well as showing her skills using different scents within canisters.

Staff had the opportunity to talk to Millie's handler and walk Millie down the line of canisters to see if she could find the correct scent representing a banned substance.”

ICTS CANINE AGREE PROVISION OF FREDDS SERVICE TO WORLDWIDE FLIGHT SERVICES (WFS).

ICTS Canine have recently begun a Free Running Explosive Detection Dog (FREDD) service with WFS. FREDDs screen cargo within the warehouse, offering a real time detection capability for screening cargo for explosives in an operational environment.

Rob Harris, Canine Training Manager – Aviation says “It has been a pleasure to work with WFS implementing a canine capability to search cargo. We are looking forward to a progressive future with the team and are already planning further development.”

Jillian Khan, WFS General Manager North says, “This was our first implementation of FREDDs screening onsite in the UK and the start-up with ICTS has been a great success. We have found ICTS to be very professional, supportive and flexible. We look forward to continuing to work together and growing this service provision throughout our UK operations as we continue to invest to ensure the safety and security of our staff, our customers and their assets, it's our number one priority.”

Photo: Handler, Bill Lewis with Millie, ICTS Explosives Detection Dog (bottom right).

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AVIATION SECURITY

ICTS UK & IRELAND’S ’SUMMER READINESS’ AVIATION CONFERENCE Members of our Aviation Division came together from across the UK and Ireland on Tuesday 7 March at London Heathrow Airport for an internal Aviation conference entitled ‘Summer Readiness’.

The event was an opportunity to discuss the aviation business and to celebrate our teams’ achievements, including long service awards.

Levent Ural presented Manny Pombo with a certificate for 25 years’ service with ICTS (more details in our next Newsletter)

Photo back row (L-R): Alan Dutt (Executive Director - Aviation Security), Joe Bernasconi (Station Manager—London Heathrow Airport), Virinder Singh (Divisional Director —England), Fiona McElroy (Divisional Director—Ireland), Manny Pombo (Contract Manager—LHR), Helen Jones (Station Manager—Bristol Airport), Graham Clare (Station Manager— Dublin Airport), Ceri Matthews (Training Manager), Ghouse Mohammed (Cargo & Resource Centre Manager—London Heathrow Airport), Louise Cameron (Divisional Director —Scotland), Levent Ural (Operations Director), Helen Blacklaw (Station Manager—Glasgow Airport).

Front row (L-R): Alan Richardson (Operations Manager—Manchester Airport), Danielle Davis (Compliance Manager), Brian Parker (HBS Manager—London Gatwick Manager), Mandy Grinyer (Station Manager— Southampton Airport), Andy Kynoch (Managing Director), Sarina Reuben (Aviation Training & Compliance Manager), Dumitru Chelaru (Station Manager - Aberdeen Airport) and Kelly Reid (Operations Manager— Edinburgh Airport).

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AVIATION SECURITY RECRUITMENT DRIVE AT GLASGOW AIRPORT

SOUTHAMPTON AIRPORT H&S AWARDS

Many congratulations to Ryan Owen and Jo Carroll who both won Health and Safety awards from Southampton Airport recently.

Ryan stopped a security breach: a gentleman trying to access central search without a boarding card. This happened several times.

Photo (L-R): Jan Calvert and Elayne Broadley.

Jo was rewarded for advising that the barriers for queuing were not safe. A child had been injured at a retail outlet.

Helen Blacklaw, Station Manager wrote, “Glasgow Airport hosted its biggest-ever jobs fair on 19 January, offering a wide range of job opportunities.

Over 35 employers based across the airport's campus and beyond took part in the event, which was held on the first floor of the main terminal. More than 1,100 jobseekers visited throughout the day to find out more about the employment opportunities on offer.

Recruitment teams from a diverse range of airportbased or associated partner companies including air traffic providers, ground handlers, facilities management and catering specialists.

Photo (L-R): Mark O’Neill and Jackie McGregor .

As the security specialist on site, we too had our very own stand and, on the day, there was an immense amount of interest, especially as we are currently recruiting for our very busy spring and summer seasons.

It was a great success and since the event, we have received numerous application forms and on the back of this, several interviews have already taken place. It was a great way to showcase what job opportunities Glasgow Airport and the wider community have to offer.”

Photo (L-R): Our Client at SOU, Jo Carroll and Mandy Grinyer (Station Manager).

Photo (L-R): Our Client at SOU, Ryan Owen and Mandy Grinyer (Station Manager).

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TRAINING NEWS REPORTED BY SARINA REUBEN (TRAINING AND COMPLIANCE MANAGER)

It has been a busy few months for the Aviation Division with ongoing recruitment and training. A few courses have taken place to upskill staff and progress them through the ranks as the needs of the business are growing.

Ground Security Supervisor Course – LHR (8-11 November 2022) I delivered a supervisor course at LHR for new Supervisors. The course was delivered over 4 days and covered the role of the supervisor, regulatory requirements, compliance and standards.

The Supervisors all passed with flying colours and since have completed their on-job-training and are fully qualified to supervise their teams at Heathrow.

Congratulations on your new role with ICTS.

PQCT Auditor’s Course – Sheraton Heathrow (15-17 November 2022) The Internal Auditors course, facilitated by Enno Geissler from PQCT Europe and Sarina Reuben, UK & Ireland Training and Compliance manager, hosted participants from ICTS UK only, in response to a strong demand generated by the recent start of passenger screening activities of ICTS UK at London LHR airport.

The professional background of the participants was essentially in airport and airline security. Most were long-standing and experienced staff, and all displayed enthusiasm and a keen interest in the subject matter.

Only a few participants had prior experience as auditors. The scope of the participants’ future activities will essentially encompass compliance monitoring and conducting self-assessments in the context of ICTS UK’s SAAF program. The course was aimed at giving the participants the necessary awareness and a solid basis in the matters of compliance monitoring, quality management and verification techniques. The course programme allowed room for the discussion of topics relevant to the activities carried out by the participants.

Congratulations to all on successfully passing the course.

Photo (L-R): Sarina Reuben (course facilitator and ICTS UK & Ireland Training and Compliance Manager), Lesley Mahon, Alex Tod, Paulo Ramgi, Manny Pombo (Station Manager), Menakrishna Ponnampalam, Abiodun Oladele, Bilal Ashraf, Sujit Joshi.

Photo (L-R): Bhupendra Umrania, Callum McCleary, Dharmesh Mistry, Sarina Reuben, Enno Geissler, Shiv Moktan, Alan Richardson, Rupinder Gill, Haroon Mirza, Ahjaz Shah, Shaun Pommells, Luis Rodriguez.

Bottom row (L-R): Qais Kassim and Chalermvuth Griffiths.

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Aviation Security Manager’s Course – Sheraton Heathrow (5-8 December 2022)

Congratulations to the new Aviation Security Managers who successfully passed the ASM course held at Heathrow Airport. The course was delivered by Sarina Reuben ICTS UK & Ireland Aviation Training & Compliance Manager.

The aim of the course: To ensure that all Aviation Security Managers understand their role and responsibilities in ensuring that a security programme and its implementation meet all legal provisions and to ensure that Aviation Security Managers understand the legal framework of aviation security and the current threat, and are aware of the wider security issues.

The new managers started their careers as security officers and progressed through the ranks with the company. I’d like to take the opportunity to wish them all the best with their new role.

Photo (L-R): Alberto B A Rodrigues, Kenneth Da Cunha, Nadarajah Premadas and Rohit Gaba.

LONDON HEATHROW AIRPORT CARGO TEAM SECURE FORMULA ONE PLANT

For over 5 years now the London Heathrow Airport Cargo team has been securing a Formula One racing plant during the racing period, including during this quarter.

Well done to the team, who has been praised by our client for their service: Alberto B A Rodrigues, Kenneth Da Cunha, Nadarajah Premadas, Rohit Gaba, Finton Ivo, Patrick Abiola, Bernardo A S Rodrigues, Akif Rizwan and Adley Fernandes.

NEWS FROM ABERDEEN AIRPORT

Ryan Collins, Operations Manager at Aberdeen Airport wrote, “ICTS Security Officers at Aberdeen Airport recently discovered a passenger carrying items in their carry-on luggage which was suspected to contain Ivory. This was reported to UKBF who seized the items and sent them away for analysis. The items were found to contain ivory and the passenger was dealt with by the relevant authorities.

Following on from this, UKBF approached our team and Police Scotland’s Wildlife Crime Unit to deliver a CITES Convention on International Trade in Endangered Species of Wild Flora and Fauna presentation to the staff that may be involved in this for further awareness.”

See photo on page 30.

Photo (L-R): Grahame Parkhouse, Tharakaa Karunaivel, Haroon Mirza, Sarina Reuben.

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ICTS AT SOUTHAMPTON AIRPORT STARTS A NUMBER OF KEY PROJECTS

Our Team at Southampton Airport have started conducting boundary patrols, moving the responsibility back to the security department. Our Security Officers are now committed to delivering airside patrols on a permanent basis in line with the Airport’s Patrol Risk Assessment.

Photo (L-R): Alex Ritchie, Mike Fraser and Steph Lumsden.

LOCAL RECRUITMENT DRIVE AT LONDON HEATHROW AIRPORT

“We were invited to attend Brunel University for an event known as “Employer in the Foyer Event”. We set up our station/table in the foyer and Brunel University students know that this desk is for possible employment. Nuno Dasilva and myself were in Brunel for the day. It was a busy and successful day promoting the company and the job role” said Priti Kamal Recruitment & Vetting Manager (London Heathrow Airport).

‘Security Watch’ which forms part of the Airport Control Centre, went live in February 2023. ICTS is pleased to have been re-assigned this task, which includes CCTV monitoring, patrols and access control to name but a few.

Our ICTS trainers have been praised by the Airport for their fantastic job of refreshing CCTV skills within the team as well as bringing new ICTS starters into Security Watch.

A new electric landside patrol vehicle (Kia e-Niro) has been introduced, ensuring safe and sustainable transport around the airport’s landside areas.

Photo: Nuno Dasilva

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ASM (THE SECURITY TECHNOLOGY SUBSIDIARY OF ICTS UK & IRELAND) ASM INSTALLATION WORK FOR CYBERECURITY FIRM NHS PROJECT

Our ASM Team has recently finished a project with an ongoing NHS partner, this time an installation in a new ward.

ASM installed some brilliant equipment, including Pelco and VIVOTEK anti-ligature cameras, Paxton Access Ltd access control and Hikvision UK & Ireland CCTV—see photo below.

ASM has also recently been working on some interesting projects installing Brivo Access Control equipment in some London and Reading offices.

The London office space required cloud-based Brivo Access Control utilising Brivo Bluetooth readers and mobile credentials. We also installed a 2N intercom on the front door integrating into the customers I.P phone system supplied by our partners CIE-Group and an I.P Dahua UK & Ireland CCTV system.

Our clients in Reading also required cloud based Brivo Access Control, this time utilising HID Signo readers.

Additionally, we installed an Akuvox intercom on their front door, and a cloud based Eagle Eye Networks CCTV system with Avigilon Motorola Solutions CCTV Cameras.

LANCASHIRE AWARDS ASM WITH NEW ALARM MONITORING CONTRACT Lancashire County Council has selected ASM to provide Alarm Monitoring Services. Our NSI Gold accredited ARC/RVRC will be providing round the clock monitoring for Intruder Alarm, CCTV and Fire systems across the Council’s portfolio of over 650 sites across the county.

Included as standard in our monitoring services, we provide bespoke customer and engineer self-serve portals, an array of reporting options, all the latest technologies and multiple years of experience and expertise in monitoring solutions.

NEWLY BRANDED UNIFORM FOR ASM

Over the coming weeks we will be working closely with the Council and our installation partners to implement an aligned upgrade programme to ensure a seamless transition to the newest leading-edge signalling solutions.

Photo: Eni Ekpenyong (Team Leader – Operations)

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ICTS EUROPE NEW WEBSITE FOR ICTS EUROPE

LEARN MORE ABOUT VIRIDIAN

During this last quarter, ICTS Europe, ICTS UK & Ireland’s parent company, has launched its new website.

Learn more about our Group here: www.ictseurope.com.

Viridian has its own dedicated website. Take a look to find out more about this ICTS solution:

ICTS EUROPE’S QUARTERLY NEWSLETTER

Click on the image below to read news from around the ICTS Europe Group:

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NOTICES ICTS UK & Ireland is a wholly owned and independent subsidiary of the ICTS Europe Group. www.ictseurope.com.

Join our mailing list for an electronic version of this newsletter by sending an email to: info@icts.co.uk, or view online at www.icts.co.uk.

ICTS UK LTD South Block, First Floor, Tavistock House Tavistock Square, London, WC1H 9LG www.icts.co.uk Tel: 0207 874 7576

Editor: Roberta Puccinelli Sher

Benji, the Cocker Spaniel who did not pass our very strict Search Dog assessment standards, has found his forever home!

“Benji was rehomed with one of our kennel staff at our boarding kennels.

After a weekend of introductions, Benji’s new family quickly confirmed that they would like to rehome him permanently.

Benji now shares a busy family home with 4 humans and 2 other dogs in the Northampton countryside.

He has more than a few daily walks with his new family and has really settled in well.”

- Calum Brown (Senior Training Manager, Canine Security)

Disclaimer: This newsletter contains information only for internal use within the ICTS Europe Group. The publishers/editors of this newsletter make no warranty of any kind with respect to the subject matter included herein or the completeness or accuracy of material published herein and decline any liability whatsoever resulting from reliance on or use of this information.