ICTS UK & Ireland Newsletter December 2023

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December 2023

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CONTENTS ICTS HQ NEWS

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NEW BUSINESS

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NEWS FROM OUR CONTRACTS 16 OUR PEOPLE

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CSR

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VOLUME 67 Photo on front cover: ICTS Canine Security Services Team at London ExCeL (Read more on page 15).

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NEWS FROM HQ A MESSAGE FROM THE MD, ANDY KYNOCH

To be a success in any walk of life, be it at home or in business, there needs to be an overriding commitment to not only work hard but also teamwork.

This year, 2023 has seen just that from the ICTS family in the UK and Ireland.

This happens every year, you may say, and of course it does. However, this past year has proven to be one in which it was needed more than ever before, as every business built on last year’s bounce-back from the pandemic and then kicked on to normality.

One such great example occurred in Dublin, Ireland back in April. Tasked with mobilising a large number of Data Centres to the north and south of the city within less than 30 days, ICTS teams from both sides of the Irish Sea worked hard and together to ensure the contract commenced exactly on time despite the short notice. It was a huge undertaking by everyone involved and the true ICTS ‘can do’ spirit, for which we are renowned, came through again. Outstanding!

I see and witness this spirit whenever I visit the operation whether it be a corporate security site or an airport one, I am still humbled and amazed by the excellent staff members I meet along the way.

The following pages carry so many good news stories about our fellow colleagues and the company - I hope you enjoy reading them. As you can see from this edition and the previous three, 2023 has been a busy and successful year.

I look forward to working with you all in 2024 and growing the business through teamwork. This will provide new opportunities for more people to join the ranks of this fantastic company.

With that said, I wish you and your loved ones Season’s Greetings and a very Happy New Year.

As usual, I will end with, take care and stay safe.

- Andy.

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AWARDS & EVENTS

LEXIE AND XALA WIN THE 2023 WCOSP SECURITY DOG AND HANDLER AWARD (23 NOVEMBER)

SECURITY & FIRE EXCELLENCE AWARDS 2023 The ICTS Europe Group with Viridian won a Silver Award for the SECURITY SOFTWARE PRODUCT OR SOFTWARE AS A SERVICE INNOVATION OF THE YEAR category at this year’s Security & Fire Excellence Awards.

We were also finalists in the following categories: •

SECURITY GUARDING COMPANY OF THE YEAR (OVER 30M POUNDS ANNUAL TURNOVER)

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CONTRACT SECURITY TEAM OF THE YEAR (X2)

The Awards ceremony, which took place on Monday, 4 December 2023 at the JW Marriott Grosvenor House on Park Lane, London, was attended by colleagues from across the Corporate Division, HR and our clients and contacts.

Many congratulations to ICTS Handler, Lexie Healy and Xala, her General-Purpose Patrol Dog for winning the prestigious Worshipful Company of Security Professionals (WCoSP) Security Dog & Handler Award!

Lexie wrote, “On Thursday 23 November, I was fortunate enough to attend an award ceremony at Saddlers Hall in London held by the Worshipful Company of Security Professionals.

Back in the summer, my GP dog Xala and I had chased and detained a male in Canary Wharf who was a suspect in a knife related incident. The male was then arrested by armed police at the scene. It was a team effort with my colleagues Jason and Ewan also assisting alongside the Canary Wharf security team.

I had later been nominated for Security Dog Handler of the Year 2023 and I somehow won it! I received my award first with Xala, who had been extremely quiet until the citation was read, who chose this moment to say some words of her own. She barked several times during the reading and luckily people found this quite funny.

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Andy Dodds - Divisional Director—Canine Security and Ashley Fernandes—Executive Director—Corporate Security also attended the ceremony with me. We met the other winners including the Military Working Dog of the Year and Law Enforcement Dogs of the Year.

It was a wonderful ceremony and something I will always remember.”

DATA CENTRES IRELAND (22-23 NOVEMBER 2023, DUBLIN) ICTS was delighted to attend Data Centres Ireland on 22 November 2023 in Dublin.

The exhibition and conference serve as a valuable platform for professionals and companies involved in data centre infrastructure, management, and related technologies to network, share insights, and showcase innovations in the field.

Peter McGowan, Strategic Client Director for ICTS & Ireland said, ”Ensuring a top-tier physical security setup is essential for data centres given the crucial nature of their operations.

Our data centre clients rely on us to deliver a holistic approach to security. In many cases, we have supported our clients through the life cycle of a data centre – starting from the construction phase and extending through to operations.”

Photo (L-R): Andy Dodds , Lexie Healy with Xala, WSoSP Master—Russell Penny CPP MSyI , Ashley Fernandes.

ICTS Europe has been a trusted security partner to numerous data centres for over a decade. Our teams secure over 100 data centre sites across 7 countries, including Ireland.

ASSOCIATION OF SCOTTISH BUSINESSWOMEN SCOTLAND - ANNUAL AWARDS Congratulations to our very own, Louise Cameron, Divisional Director Aviation Scotland, who has been shortlisted for the Overcoming Adversity category at the Association of Scottish Businesswomen - Scotland - Annual Awards.

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AOA OPERATIONS & SAFETY CONFERENCE (9 NOVEMBER) Pratingna Vital (Pinky), Contract Manager—LHR wrote, “It was the first time I attended this conference, and it was such a good experience. It was interesting to know what other airports do for the safety of their employees, and what resources they use to ensure the passengers have the best experience travelling through those airports. I’m glad I attended.”

Photo (L-R): Andy Kynoch (MD), Shani Baldwin (Security Officer at Epsom & St Helier University Hospitals NHS Trust), Agnieszka Chlewicka (Security Manager for Key Data Centre Client).

WOMEN IN SECURITY AWARDS 2023 (14 SEPTEMBER) A lovely evening was had by all on 14 September at the Women in Security Awards celebrating Women in Security. In attendance from ICTS were our MD, Andy Kynoch, and representatives from across our ICTS operational and support Teams. The gala dinner, held at Shakespeare’s Underglobe Theatre in London was a wonderful opportunity for us to recognise and celebrate the achievements and valuable contribution of our staff. This year, we are pleased to have nominated Agnieszka Chlewicka for the Security Manager category and Shani Baldwin for the Frontline category.

Photo (L-R): Dan Leaney (Cluster Account Manager for Key Data Centre Client) with Agnieszka Chlewicka and Shani Baldwin.

The importance of women in the field of security cannot be overstated. The promotion of gender diversity in our Industry is important to us and will continue to be our focus.

Photo (L-R): Andy Kynoch (MD) with Olu Olojo-Kosoko (H&S Support Manager).

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CITY SECURITY COUNCIL IN PARTNERSHIP WITH ITS MEMBERS

AOA SECURITY CONFERENCE 2023 (YORK) The Airport Operators Association (AOA) Security Conference took place at the end of September in York. Danielle Davies, Head of Compliance - Airports wrote, “Recently, Ceri (Ceri Matthews—Head of Training) and I had the privilege of representing ICTS UK & Ireland at the AOA Conference in York, a pivotal gathering that brought together industry leaders from across the aviation sector, including the Department for Transport (DfT), the U.S. Transportation and Security Administration, airports, airlines, academia, and regulators.

Over two days, we delved into vital topics such as next -generation security, pre-screening, national security threats, and gender equity in the industry.

I was asked to participate in a panel discussion focusing on inclusive policies for trans and non-binary individuals which was particularly well received, sparking engaging conversations and inquiries post-event.

ICTS also had the opportunity to showcase our work and innovations during a 10 minute presentation, receiving positive feedback and strengthening our industry presence. This event not only served as a platform for sharing best practices but also underscored the importance of continual collaboration and dialogue within the aviation community.”

ICTS UK and ASM were delighted to participate in the City Security Council’s initiative to change the perception of security and encourage unrepresented talent to join our industry.

Thank you to our staff members who participated in the filming which took place back in May. In our last Newsletter we shared Agnieszka Chlewscka and Eni Ekpenyong’s interviews via the City Security Council’s LinkedIn page. Nana Jenkins based at Epsom & St. Helier University Hospitals NHS Trust also participated in the Council’s initiative.

Nana Jenkins

The initiative was also featured in the Autumn edition of the City Security Magazine.

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HR & COMPLIANCE ANNUAL ISO ACCREDITATION AUDIT BY THE SII: The ISO audit took place in October and involved the visit of the auditor to several of our sites of operation, including: Aberdeen Airport, Heathrow Cargo Terminal, Stockley Park, CyrusOne, Eighty Strand and our London Head Office.

We are delighted to have successfully passed the audit and in doing so have gained two new ISO standards: • ISO 45003 - Psychological Health & Safety at Work.

• ISO 37001 - Anti-bribery Management Systems.

ICTS UK & Ireland was the first among more than 7,000 member organisations of the IQNet Quality Organisation to be audited and accredited for this new ISO 45003 standard!

We also upgraded our ISO 27001 - Information Security standard to the new 2022 version. That is in addition to our existing ISO accreditations which cover the following topics: Quality, Environmental, Business Continuity, Information Security, Data Protection and Occupational Health & Safety.

Photo (L-R): Brian O’Shaughnessy (Business Continuity Manager), the ISO Auditor, Dumitru Chelaru (Station Manager - Aberdeen Airport), Eli Negbi (Quality Manager).

Brian O'Shaughnessy, Business Continuity Manager ICTS UK & Ireland, said: “As always it was a pleasure to spend time with the teams and see how they implement the policies and procedures that help ICTS UK & Ireland to run so well and to the high standards that both we and our clients demand. I could see how much the teams enjoyed the time and the sharing of ideas with our auditor. These audits are essential for us to provide the very best standard of security to existing and future clients.”

Chris Cox, Head of IT, ICTS UK & Ireland, said: “ICTS UK was the 3rd to be audited within the ICTS Europe Group (after Paris HQ & Italy) for this updated 27001 standard, so the pressure was on us to continue their successful run.

Our DPO, Bilal Hussain, and I spent a considerable amount of time updating and re-writing our Information Security Management System (ISMS) documents so were confident we covered everything but you never really know until the day comes.

Hilary Curtis, Standards & Compliance Manager—ICTS UK & Ireland, said: “We are delighted to achieve this very important new ISO standard supporting mental health within our organisation, helping us to continue to build a positive working environment and a framework for managing psychological health and safety to improve our resilience and enhance engagement.”

Our auditor knows ICTS well and did a great job of challenging us to produce plenty of evidence of all the work everyone has been doing. We always learn a lot from him and it gives us a valuable insight into how things should (and do) work.”

Many congratulations to all involved and thank you for your hard work which have made these accreditations possible.

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ECOVADIS SILVER MEDAL ICTS UK & Ireland is re-awarded the EcoVadis Silver medal in recognition of our sustainability management system, with particular focus on the following four themes: environment, labour and human rights, ethics and sustainable procurement.

“Collaboration is key to shaping a more sustainable future for all. As a large organisation, we hold the responsibility to operate in ways that minimize our environmental footprint while supporting our stakeholders” said Andy Kynoch, Managing Director, ICTS UK & Ireland.

ICTS, together with hundreds of thousands of other companies, has partnered with EcoVadis to collaborate on sustainability. EcoVadis provides a common platform, universal scorecard, benchmarks and performance improvement tools which enable and promote business sustainability.

For more info.: www.ecovadis.com.

CONGRATULATIONS TO OUR NEW HEALTH & SAFETY CHAMPIONS IN ICTS IRELAND ICTS Ireland has 62 new Health & Safety Champions from the North and South Clusters (Dublin area).

The majority of our Champions have completed their DSE Awareness and Assessment Course and Drug and Alcohol awareness course and are ooking forward to completing the remaining courses which include Manual Handling Awareness and Health and Safety Induction Awareness.

Photos overleaf: a selection of photos of our H&S Champions in Ireland.

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ANNUAL NSI GOLD CERTIFICATION AUDIT

ENGAGEMENT UPDATE - WELLBEING INITIATIVES

Congratulations to our Team at ASM’s Alarm Receiving Centre (ARC) for successfully passing the NSI – National Security Inspectorate Gold audit on 19 October.

The following is an overview of recent activity around our National Awareness Day campaigns launched earlier in the year.

OCTOBER In October we highlighted Breast Cancer Awareness Month by sharing some guidance on signs and symptoms of the disease, including the video below:

CONGRATULATIONS, BRIAN O’SHAUGHNESSY Brian O’Shaughnessy, Business Continuity Manager, writes, “I recently completed the Advanced Professional Certificate in Investigative Practice (APCIP) - BTEC Level 7 qualification through Bond Solon and QA Associates.

The Advanced Professional Certificate in Investigative Practice is regarded as the leading qualification for investigators within the public and private sectors. The aim of the qualification is to conduct investigations, internally or on behalf of our clients and across a wide remit of areas in line with established best practices.

The course allows students to select the modules which are best suited to the industry they work within, along with some mandatory modules to gain the qualification and this is gained through 80 hours of guided learning and 5 post-course written assessments. The modules that I undertook for APCIP were Employment Law and Investigations / Investigative Interviewing / Law, Evidence, Procedure and Best Practice / Statement Report Writing /Courtroom Skills / Giving Evidence.

The course was enjoyable and again demonstrates the commitment of ICTS UK & Ireland to continuous improvement within its procedures and processes.”

As part of our awareness campaign we shared two very personal stories of our colleagues, Faye Davidson (Head of HR) and Jo Johnson (HR Business Partner Projects) (overleaf). We take this opportunity to thank Faye and Jo for their contribution and support.

Thank you also to our Teams from London HQ, Stockley Park , Bristol and Glasgow Airports who participated in a ‘Wear it Pink’ day to raise funds for breast cancer research.

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NOVEMBER

*NEW* SAFETY CULTURE AWARDS

In November we highlighted the 'Movember' campaign.

ICTS UK & Ireland relies on the contribution of our hard-working and diligent staff to be recognised as unrivalled providers of a Safety Culture. We therefore have great pleasure to announce that we will be introducing the new ‘Safety Culture Awards’ in January 2024.

Movember is the leading global charity changing the face of men’s health. The charity highlights complex health issues facing men today: mental health, suicide, prostate cancer and testicular cancer.

On average, men are dying 4.5 years earlier than women, and for largely preventable reasons. We want to do something about that.

We encouraged staff to get involved and support the worthwhile charity.

DECEMBER In December some of our staff members will be participating in Christmas Jumper Day in aid of the ‘Save the Children’ charity.

There will be a quarterly Safety Culture Award and the winning nominee will receive a cash prize of £100 (net) or €100 if in the Republic of Ireland. This will also qualify you for an automatic nomination for the prestigious ‘Safety Culture of the Year Award’. The winner of which will be awarded £1,000 (net) or €1,000 if in the Republic of Ireland.

It is the ongoing effort of our employees that makes such a difference to the safety of our staff and colleagues. I would very much like to thank you for your continued support in driving our positive safety culture here at ICTS.

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NEW BUSINESS

EXCEL LONDON & ICTS REVEAL NEW CANINE DETECTION PARTNERSHIP TO FURTHER STRENGTHEN VENUE SECURITY ExCeL London, the capital’s largest event venue, and leading security company ICTS UK & Ireland have joined forces to further enhance the venue’s safety and security through its detection canine team.

International Consultants on Targeted Security (ICTS) boast more than 35 years’ experience in the sector and are one of a handful of organisations accredited to NCTAS-P standards – a collaborative initiative between the Home Office, Counter Terrorism Policing and the National Protective Security Authority.

ICTS now works in partnership with ExCeL’s own security personnel to provide both specialist detection, and general purpose dogs across its extensive event portfolio, as well as its 100-acre campus.

ExCeL’s Head of Security Henry Havis, who also chairs the AEV’s Security Working Group, said: “The safety and security of everyone who comes to ExCeL London – be it event organisers, exhibitors, suppliers, staff or our four million annual visitors – remains our utmost importance.

“Since ICTS joined the team here at ExCeL we’ve already seen even further benefits to our operations thanks to their experience, professionalism, and passion for what they do. They have seamlessly integrated themselves into our security team, along with our stakeholders, local residents and neighbouring businesses, to ensure we have an even better 360 approach to everyone’s wellbeing. We love having them as part of our team.”

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NEWS FROM OUR CONTRACTS Andy Dodds, Divisional Director of Canine Services at ICTS, added: “We’re delighted to be a part of the ExCeL London team and to further enhance and develop their existing security measures. Despite it being a new partnership, we’ve been able to hit the ground running and have successfully overseen recent highprofile events such as the all-electric Formula E championship, and are looking forward to many more this year.”

NEW SECURITY SHIELD INITIATIVE INTRODUCED

Danielle Davies, Head of Compliance - Airports writes, “We are thrilled to unveil the Security Shield recognition programme, a newly launched endeavour at Heathrow that applauds our colleagues' unwavering commitment to security excellence. As we inaugurated the programme this October, six deserving individuals were honoured in the categories of vigilance, customer focus, innovation, and teamwork. Each was awarded the prestigious ICTS Security Shield pin badge, a certificate, and a voucher, symbolising our appreciation for their efforts.

This initiative not only celebrates individual achievements but also reinforces our collective resolve to maintain a vigilant security mindset and nurture a culture that prioritises the safety and satisfaction of everyone we serve.”

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READ ALAN DUTT’S ARTICLE IN THE AUTUMN EDITION OF THE AOA MAGAZINE

RECRUITMENT DRIVES AT BRISTOL & LONDON HEATHROW AIRPORTS

Sam Flook, ICTS Operational Development Manager at Bristol Airport writes, “We are currently undergoing a recruitment campaign in readiness for the Next Generation Security Checkpoint project, due to start in December. The project is planned through three phases until the entirety of our Central Search Area is transformed to CT X-Rays and Security Scanners.

As part of this drive, the administration team is visiting lots of jobs fairs and holding events of our own. We are also starting an advertising campaign showing the attached poster on billboards around Bristol.”

At London Heathrow Airport, with a drive to recruit locally we took out a large billboard advert on display near the airport campus.

“Highly Trained Security Staff will be Instrumental to the Success of Next Generation Security at UK Airports” – Alan Dutt, Executive Director Operations (Aviation & Corporate Services) from ICTS UK & Ireland, provides his insights on page 37 of the Autumn edition of the AOA magazine: AOA-Airport-OperatorMagazine-Autumn-2023.pdf

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WORDS OF RECOGNITION

Many congratulations to Security Agent, John Kennelly who was commended by United Airlines for the assistance provided to an out-of-service aircraft at Dublin Airport. The aircraft suffered technical issues and required maintenance. John assisted the engineers over a number of days while they fixed the problems.

The following is an extract from an email from the Airline to Graham Clare, ICTS Station Manager at Dublin Airport.

“If you could pass on a massive special thanks to our escort John from ICTS, this guy was fantastic and was sorting out steps, ground runs, Airport ID’s, tow-tractor and driver amongst other things and was a massive assistance to us, went well above and beyond and nothing seemed to faze him.”

Photo: Meena Ravrani (second from the R) with fellow ICTS colleagues and members of JetBlue’s Management Team.

JETBLUE AWARDS FLIGHT TICKET

JetBlue at London Heathrow Airport held a raffle for ICTS employees in appreciation and for the dedicated service delivered by our staff over the busy summer months.

The lucky winner of the raffle, prize of which was a flight ticket, was Security Agent, Meena Ravrani.

Many congratulations to our colleagues Parmjit Matharu, Silvia De Melo, Sultan Rajpoot and JK Dhuffar who have been praised by Delta Air Lines.

The following is an extract from an email sent from the Airline representative to our Team at ICTS London Heathrow Airport.

“I would like to thank all the team for outstanding work and performance at this gate and for brilliant team work. The help that everyone provided has been extremely beneficial. I truly appreciated all the extra effort everyone has put together!”

Many congratulations to our team working with United at London Heathrow Airport - The following is an extract from an email received by the airline: “If you could please pass and express our gratitude to the staff working the lobby yesterday. It was challenging day and they came tops in dealing with it.

I noticed how they worked as a team in assisting us to arrange bags , and then help us dispatch them.

Keep up the good work.”

Many congratulations to our team at London Heathrow Airport! The following is an extract from an email sent from Virgin Atlantic Airways to Virinder Singh, Senior Divisional Director Aviation - UK & Ireland.

“A quick note to thank you and your team for providing a very professional and impressive support of our SAF flight activities this morning and last Friday. Your team were on their game throughout on the ramp, at the aircraft door and at the secondary search area.

This was noted, commented on and much appreciated by our Senior Leaders and our guest alike. The intent to provide additional level of assurance to all was achieved, thank you. I said to Johnathan, as the aircraft pushed back from the gate, that I was very impressed with what I had seen, and this level of professionalism and attention to detail should be considered the benchmark.

Finally a quick shout out to Mistry for his management and professionalism on Friday in ensuring the smooth visit of numerous press and media to the Hanger; he is a credit to you and ICTS.”

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CITY OF LONDON CRIME PREVENTION ASSOCIATION

ICTS is pleased to sponsor the City of London Crime Prevention Association Event Programme for 2024.

OFFICIAL OPENING OF NEW RUNWAY EXTENSION AT SOUTHAMPTON AIRPORT

We were delighted to join Aviation Minister Baroness Vere and Southampton Airport’s Leadership Team on Thursday 21 September to officially mark the opening of Southampton Airport’s runway extension.

The extended runway will enhance connectivity and unlock opportunities for both business and leisure travel, ensuring the airport's sustainability for years to come. As Southampton Airport’s security provider, we look forward to supporting the Airport’s business strategy.

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ICTS EUROPE AVIATION SUPERVISOR COURSE FOR TSA-REGULATED AIRLINE SECURITY LONDON (2-6 OCTOBER)

Monica Zottarelli and Enno Geissler from ICTS Europe’s PQCT Department held a Supervisor course at London Heathrow between 2 and 6 October 2023. The course focused on Professional Skills, Management, and Leadership.

ICTS staff from five different Airports around Europe attended the course, including four staff members from London Gatwick and London Heathrow Airports Alice Hall (London Gatwick Airport), Madeline Dalley (London Gatwick Airport), Jason Martin (London Heathrow Airport) and Sindu Sukumaran (London Heathrow Airport).

TRAINING FOR DUBLIN AIRPORT’S T1 & T2 TEAM

“In October 2023, the Hold Baggage Screeners (HBS) who were working in Terminal 2, transferred to the ICTS family and joined our HBS Team at Dublin Airport.

One month after the start of the new T2 HBS contract, it’s a pleasure to see both teams working together in unity, keeping all the hold baggage at Dublin Airport safe and secure. This amazing accomplishment wouldn’t have been possible without the hard work of our HBS Supervisors, who now are being re-trained to establish common standards and procedures” wrote Clara Liebstaedter, Aviation Security Instructor ASTO— ICTS Ireland.

Photo (L-R): Keith O’Callaghan, David Boland, and John Twamley.

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READ PROTECTUK’S ARTICLE ON THE SUCCESS OF OUR CANINE SECURITY DIVISION

NEWS FROM EPSOM & ST. HELIER UNIVERISTY HOSPITALS NHS TRUST

Paul Chubb (Contract Manager at Epsom and St. Helier University Hospitals, NHS Trust) writes, “We issue an Employee of the Month award every month. Last month (October) the award was won by Shani Baldwin and Luke Overy for their outstanding work in dealing with a violent and self-harming mental health patient who was attempting to cause harm to themselves by running into the main road outside St Helier.

Shani and Luke dealt with the patient three times within two hours, each time having to restrain the patient. During the restraints, the patient was also trying to harm themselves by banging the front and back of their head on the floor on several separate occasions during each restraint.

The restraints were witnessed by several members of staff including our Client who provided positive feedback and complimented both Luke and Shani for how they dealt with the patient on each occasion.”

ICTS leads the way as another Explosive Detection Dog Team successfully passes the National Canine Training and Accreditation for Private Security (NCTAS-P) for the third consecutive year.

Read ProtectUK’s article on ICTS which includes insights from one of our top Handlers, Jason Kirby: https://matomo.protectuk.police.uk/99bd05

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NEW ICTS PUPPIES—AN UPDATE

“CHASE has been doing well and is really settled in the busy environments that we work in and he is very popular with everyone. He has started some very basic search fundamentals from a passive indication training to proactively searching for a Kong. He also came on a training week with me to Police Scotland where he met everyone and showed further reliance in brandnew environments” - Bill Lewis, ICTS Handler.

Photo (L-R): Kerry Hodder with Obi and Bill Lewis with Chase.

OBI “Puppy Obi has just turned 6-months-old, and he has been in my care since the beginning of September.

Since this time Obi has come to work with me every day alongside my 2 Explosives Detection Dogs (EDD) dogs Bonnie and Eire. I take the opportunity whilst working my licensed dogs to get Obi out and about at the different venues and events, as there is always something new for him to learn and explore.

Since being with me, Obi has been exposed to every type of environmental training he will need, imperative to his future career as an Explosives Detection Dog, and for him to make it through his police course once he turns a year old.

Obi has just started the foundations of the ‘search’ already showing promise, as he now searches for kong hidden in and around vehicles, and areas/rooms. His indication is developing and he has good drive to search, all for his beloved ball as his reward.

Obi has been fortunate enough to be invited onto war ships, attend several red carpet events, he is a regular at Arsenal FC, has travelled to Aberdeen to the Police Scotland Exercise, and very recently has had the honour of meeting HRH The Princess Royal at the Security Institute Annual Conference.

The amount Obi has seen and experienced in the short time I’ve had him is outstanding, and more than some dogs see in their entire career. But it is something I believe will hold him in good stead for his future, and therefore it is worth the effort to give him all this exposure.

Obi has a cheeky nature, and a lovable charm which means crowds start to form whenever we go out for a walk at any of our venues, as no one seems able to resist an Obi cuddle. He is a little pocket rocket, able to run at speed, and certainly keeps me on my toes. He is also a regular on LinkedIn, with his ‘pupdates’.

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Developing a puppy is something I have thoroughly enjoyed. For those that have raised puppies you will know it is hard work, but to see him grow, learn, and experience new things is a joy, and I cannot wait to see his journey unfold going forward, and hopefully in 6 months time he will be ready to start his EDD training and license as another NCTAS-P dog, out and about keeping people safe” - Kerry Hodder, ICTS Handler.

AN UPDATE FROM ASM (A SUBSIDARY OF ICTS UK)

Curtis Wright, Director - Electronic Security and Monitoring Services writes, “We've had a great Q3 at ASM and have celebrated a number of company and personal achievements on our LinkedIn page: thanks again to Chris Harding for continuously being an excellent team player, Grahame Dalloway for going the extra mile for a client and sacrificing his weekend, and Ian Parris for his speedy turn-around of a small works installation! We've also enjoyed some great training sessions and networking opportunities with new and existing clients.

We were excited to announce ASM becoming part of the ESPO framework, continued to build brand recognition through promoting ASM services as a whole, and made sure to mention our valued partnerships and ongoing work with companies such as Calipsa, DB Schenker, Hikvision, Paxton, Pelco and more.

LILLY Meet 2-year-old rescue, Lilly who has joined our Canine team on a 6-week assessment. She came to us from charity, Dogs Trust and ICTS’ intention is to train her to join our wider Security Team.

We've also improved and updated our "News" page on asmuk.net with stories from the past year, including a few longer articles around keeping your property safe over summer, our work helping schools and the local community businesses improve security, reminding our clients of the importance of regular CCTV cleans and, most recently, keeping your security system clocks up to date!”

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SAFETY WEEK AT LONDON HEATHROW AIRPORT (6-10 NOVEMBER 2023)

“This year’s LHR Safety Week went extremely well. It covered several subjects, and the week was spread across all of the Heathrow Terminals - landside and airside.

Both ICTS H&S Support Managers, June Tyson and Olu Olojo-Kosoko attended the events throughout the week. They were greatly supported by many of our Heathrow-based Managers, Health & Safety Champions and their colleagues.

The week offered a great opportunity for ICTS colleagues to meet with the wider aviation community.

There were some great stalls on show, with some good winter, health and wellbeing tips provided as well as new PPE on display and even some with virtual reality.

It was a great week and thank you to all who helped plan and attended” wrote Phil Linford, Business Assurance Dept.

Photo (L-R): Manpreet Bhogal, Danielle Davies, Andre Mendes, Pratingna (Pinky) Vital.

Photo (L-R): Olu Olojo-Kosoko and June Tyson.

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June Tyson, H&S Support Manager (Aviation) writes,

“The ICTS Safety Team of Olu Olojo-Kosoko (Corporate) and myself were out in full force throughout the week to lend our support to the Heathrow Team who organised the event and to be on site for our ICTS staff members who attended this annual event.

Dedicated stalls showcased various bodies involved in airport activities, like Border Force, Highways England, APCOA car parking, Pex Bus Service, and Police Service, all dispensing helpful advice and information like how to avoid scammers to tips for keeping your vehicles in tip top condition this winter. Stall goodie bags and items were given to all show visitors from sweets, pens, keyrings, ice scrapers etc Everyone who attended was invited to complete the Heathrow Giveaway Airport Quiz. The value of the prize was dependent on how many correct answers were given. Clues were hidden in posters on display.

Questions included: the main cause of injuries in the airport (answer: surprise Slip, Trips and Falls) and where does one find the emergency number at the airport and why do we report accidents?

There were fun activities too like an Escape room which T4 staff fully participated in. CP24 were fully taken with the virtual reality headset on road safety and winter machinery that helped the airport running safely during bad weather. Promotion of the Heathrow Community App was denoted as the best way to keep up-to-date with the latest developments and weather at the Airport.

The information overleaf was also shared on how to avoid scams.”

USEFUL TIPS ON HOW TO PROTECT YOURSELF FROM SCAMS

IF YOU RECEIVE A CALL FROM YOUR BANK OR POLICE OR UNKNOWN COMPANY OUT OF THE BLUE. TAKE THE PERSON AND COMPANY’S NAME. HANG UP NEVER CALL BACK ON THE SAME LINE AS SCAMMERS OFTEN KEEP THIS OPEN. HANG UP. USE ANOTHER PHONE IN TO CALL YOUR BANK FROM THE NUMBER ON THE BACK OF YOUR CARD. ASK THEM TO VERIFY. YOUR BANK, POLICE WILL NEVER ASK FOR YOUR PIN OR YOUR BANK CARD TO WITHDRAW MONEY. NEVER HAND YOUR BANK CARD OR ANY GOODS YOU HAVE PURCHASED AS A RESULT OF A PHONE CALL. OVER TO A COURIER THEY SEND NEVER GIVE OUT YOUR PERSONAL, CREDIT CARD OR ONLINE ACCOUNT DETALIS OVER THE PHONE UNLESS YOU HAVE MADE THE CALL AND THE PHONE NUMBER HAS COME FROM A TRUSTED SOURCE NEVER CLICK ON A LINK TO PAY EXTRA ON POSTAGE OR HMRC LINK. CHECK WITH THEM ONLINE THROUGH THEIR OWN DEDICATED WEBSITES. IF IT SOUNDS TOO GOOD TO BE TRUE DEAL. IT IS. CHECK WEBSITE ADDRESSES BY HOVERING YOUR MOUSE AGAINST THE REAL COMPANY ADDRESS WORD FOR WORD. CALL YOUR BANK DIRECTLY AND CANCEL ANY PAYMENTS THAT HAVEN'T YET BEEN MADE – FOR SPEED AND EASE, YOU CAN CALL THE 159 HOTLINE TO CONTACT THE FRAUD DEPARTMENTS OF BIG BANKS. REPORT THE SCAM TO ACTION FRAUD ON 0300 123 2040 OR VIA THE ACTION FRAUD WEBSITE (ENGLAND, WALES OR NORTHERN IRELAND). IF YOU'RE IN SCOTLAND, REPORT A SCAM THROUGH ADVICE DIRECT SCOTLAND ON 0808 164 6000 OR VIA THE ADVICE DIRECT SCOTLAND WEBSITE.YOU CAN ALSO REPORT SCAMS TO POLICE SCOTLAND ON 101.

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ICTS EUROPE

MANAGERIAL MOVES

ICTS EUROPE’S QUARTERLY NEWSLETTER

Click on the image below to read news from around the ICTS Europe Group:

Congratulations to Manuel (Manny) Pombo who has been promoted to Divisional Director England for the Aviation Division.

Congratulations to Peter McGowan who assumed his new position as Strategic Client Director (for the Corporate Security Division) in November.

Congratulations to Faye Davidson who has been promoted to Head of HR for ICTS UK & Ireland.

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WELCOMING NEW STAFF Chris Lane—Divisional Director, Corporate Security “Hi Everyone, my name is Chris Lane and I am the new Divisional Director for Corporate Security.

I have been in the Security Industry for 25 years, starting off in Human Resources before transferring to the operational side of the business. I have worked for companies such as First Security, VSG and most recently spending 10 years at Securitas, the last 6 years as the Area Director for London before joining ICTS on 1 October.

I believe the 3 pillars to success in the industry are: Service Excellence, Client Centricity and lastly and most importantly, People, for whom I have a huge passion…..maybe the start in HR embedded that in to me!

To that end, I look forward to meeting all of you over the coming months and working with all of you in the future.

Outside of work, I live in Loughton in Essex with my wife and 2 amazing daughters. I don’t have many hobbies left as I get older and my daughters take up a lot of my time, especially the taxi service part but, I am a huge sports fan with football being at the top of that list and I am a keen supporter of Tottenham Hotspur. I also really enjoy running and in particular the endurance part. I have completed events such as Tough Mudder, Hellrunner & Nuclear Assault so look out for when I am searching for willing participants!

Thanks again everyone for the warm welcome and see you all soon.”

Adam Kane—Bid and Business Process Manager “Hello all, I’m Adam Kane, and I joined ICTS in the new position of Bid and Business Process Manager on 20 November.

Prior to joining ICTS, I spent the majority of the past 25 -odd years working for legal and financial services organisations in the UK, the US, and offshore on projects and programmes designed to improve their research, regulatory/compliance structures, and BD/Bid processes, and I look forward to putting that experience to good use for ICTS. Obviously, I look forward to meeting as many of you two-legged employees as possible. However, as I grew up in a household that bred springer spaniels specifically as bomb/drug detection dogs, you can guess which four-legged employees I’m most looking forward to meeting!

Beginning with a professional cricket career that took me to New Zealand, South Africa, and the Caribbean, I’ve been fortunate enough to work in over 30 countries across four continents - and exploring new places remains a priority. Other than that, I tend to spend my time spoiling friend’s dogs, spending far too much time in front of computer screens, and (being a sucker for punishment and for watching a loss snatched from the jaws of victory) supporting Ferrari in F1, Essex in cricket, Spurs in football, and ‘Quins in Rugby.”

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Chantelle Morris - HR Business Partner (Aviation)

Geetanjali Joshi - HR Advisor (Aviation England)

“Howdy!

My name is Chantelle Morris and I started with the business on the 23rd October 2023 as the HR Business Partner covering Aviation England.

My journey in HR started in 2011 in Facilities Management from where the bulk of my HR experience stems. Within FM I covered various areas such as Healthcare, Manufacturing, Corporate, Public Sector, Retail and dipped my toe into Transport. Ever curious, (or nosey), I wanted to challenge myself in environments outside of FM and have worked as a HR professional within Higher Education, Leisure, Housing and a Mental Health Charity.

I have received a really warm welcome to the business, and I hope to be able to understand “how we do things around here” and impart some knowledge on areas of improvement to support Operations and help build high performing teams.

My interests are gym, eating (I can’t go for long without this!), and reading a good book! My current read is “Essentialism: The Disciplined Pursuit of Less” by Greg McKeown. Recommended read for any takers.”

Amit Gaglani - Management Accountant “I joined ICTS on 24 August 2023 as Management Accountant for Aviation in ICTS UK & Ireland. I am excited to join the accounts department and have enjoyed my first two months with ICTS. I am eager to contribute my skills and learn from the wealth of knowledge within the team.

Outside of work I enjoy playing cricket - it has been a passion of mine for as long as I can remember. When I'm not playing cricket, I enjoy watching football and I am an avid supporter of Manchester United and regularly go to games.

Thanks everyone for the warm welcome.”

“Hi! My name is Geetanjali Joshi, mainly known as Geet. I joined the business on 23 October 2023, as HR Advisor Aviation England.

I started my HR career in 2016 within the Event and Airline Catering Industry. I enjoyed working there and got some insight of the aviation industry. I love to learn new things and within the last 3 weeks I can proudly say I have learnt so much.

I am thrilled to be part of the ICTS Team. The team I work with is amazing and fun loving. I believe in One Vision, One Mission. I am sure the experience and knowledge I gained in past years will help me in my current role and support the business in different areas.

In my free time I love to watch Netflix and all kids cartoons with my lovely daughter. I love to go for a walk and I’m a huge fan of window shopping.”

Veronica Anderson - HR Business Partner, Scotland.

“Hello everyone, my name is Veronica Anderson, the new HR Business Partner covering Scotland/Aviation.

I have worked in the Aquaculture industry since 1989, working for a leading producer of fresh salmon (from egg to plate), which operated across the West Coast of Scotland, Hebridean Islands as well as the Faroes. I have worked in Human Resources for over 24 years. I am looking forward to meeting you and learning about what you do.”

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Aimee Haynes - HR Advisor, Scotland & Ireland

Eoghan Dobey - H&S Support Manager, ICTS Ireland

“Within my 15 years’ experience in the HR industry, I’ve been fortunate to gain my experience and knowledge on an international scale. I’m from South Africa, this is where my HR career started in 2008 within the Private Medical Healthcare Industry. In 2015 I immigrated to Qatar and spent 5 years there, finally immigrating in 2020 to my forever home - the UK.

“I joined ICTS in September after having worked in risk management for State authorities in Ireland for nearly three years. I was involved in a variety of work environments from waterways to prisons. A significant part of what interests me in a role is a variety in the work environments and the hazards involved; this is why the role initially interested me. So far in this role, I’ve had the opportunity to work in challenging environments such as data centres and airports. Everyone has been very supportive of me and my role throughout all the locations. My goal with ICTS is to make a significant and lasting impact on health and safety across the sites in Ireland, implementing and improving where I can.

In my spare time I enjoy outdoor activities such as horse riding and scuba diving. You’ll always find me outside when the sun is out.”

Chloe Mootham - Handler (FREDDS) “Hello, I’m Chloe Mootham, 29, I’ve just joined ICTS Canine services at the start of November 2023 and I will be joining the FREDDs team.

Working with dogs has been a lifelong dream of mine since I was a child, and I am so grateful for the opportunity to join this great team. I’ve always had dogs in my life whilst growing up and I’m lucky to have two cocker spaniels of my own named Bramble and Bracken.

I’ve recently left the Armed Forces after 12 years of service, where I have had the chance to travel to exciting new places and been given the opportunities to see and experience things I never thought I would. I’m excited to start this new chapter and I look forward to meeting everyone.”

Outside of work, I have a variety of interests. I recently suffered heartbreak at the hands of New Zealand in the rugby world cup quarter-finals (anyone following the English team might have similar feelings) but my home team Connacht, have just started their 2023/2024 campaign. Every year since 2011 (barring the covid years) I travel to The Lake District, England to go hiking; that is where I am in my photo. Every day I complete the New York Times’ Wordle and Mini Crossword.”

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EMPLOYEE LONG SERVICE AWARDS Thank you to the following members of staff for their commitment and loyalty to the organization: 25 YEARS’ SERVICE

20 YEARS’ SERVICE

Brian Parker (London Gatwick Airport)

Rajnish Ramrachia (London Gatwick Airport)

“Before joining ICTS, I worked for my uncle’s business in Security and Business Management.

“I left Mauritius in 1991 and worked as a warehouse operative before joining ICTS in 2003.

I began my career with ICTS in Sept 1998 as an operative in Hold Baggage Screening. I progressed to a Team Leader, Supervisor, Shift Controller Account Manager and now Contracts Manager for London Gatwick Airport.

I began with ICTS as an Hold Baggage Screening (HBS) Agent and in 2015 I was promoted to a HBS Supervisor.

I assisted in opening Cambridge Airport in 2013 for ICTS and have worked at various locations assisting ICTS including Bristol, Belfast, Aberdeen and Glasgow Airports.

There have been times when I have worked at other airports to support our ICTS colleagues.

Working for ICTS is a joy and like being a family’.

I can’t believe how quick the time has passed and am proud to work and promote ICTS.”

Photo (L-R): Rajnish Ramrachia with Andy Kynoch (MD).

Photo (L-R): Brian Parker with Andy Kynoch (MD).

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Adelia de Jesus Freire (London Gatwick Airport) “I moved from Lisbon to the UK in 2003 and began working at the Hilton Hotel at Gatwick. I then joined ICTS and have mainly worked in Hold Baggage Screening as an Xray operative.

I have assisted my fellow colleagues and other airports during my time with ICTS.

Sayed Baharun (London Heathrow Airport) “I joined ICTS over twenty years ago fulfilling my dream to work at Heathrow Airport.

During my service with ICTS I have had great pleasure of working with some exceptional people in both management and work floor. I wish to specially mention Joe Bernasconi who managed me during the early and middle part of my career with ICTS. My aspiration for the future is to continue working for ICTS to maintain their high-level security service for the airline industry.

In ending, I wish ICTS continued success for the future.”

15 YEARS’ SERVICE

Sally Chiu (London Gatwick Airport)

Photo (L-R): Brian Parker (HBS Account Manager at Gatwick Airport), Adelia Freire and Andy Kynoch Andy Kynoch (MD).

Many congratulations also to Jasbir Bachu (London Heathrow Airport) and Shaista Raja (London Heathrow Airport) who also mark 20 years’ service.

“Before I joined ICTS in 2008, I was a Passenger Service Agent for an airline handling company, working as an Integrated Security Agent for aviation.

During my years with ICTS, I have performed a range of security-based tasks, including passenger profiling and document checking, body/baggage/aircraft searches and aircraft guarding.

In 2013 I joined the HBS team. It has been very interesting and rewarding to see all sides of the ICTS Gatwick operation.”

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15 YEARS’ SERVICE CONT.

5 YEARS’ SERVICE CONT.

Makhan Sandhu (London Heathrow Airport)

Gurjit Singh, Satveer Mudhar, Zahid Hussein, Mohammed Mukhtar, Yahya Dolunay, Fernando Faria, Agnieszka Boratynska, Nitin Sisangia, Mohamed Warsame, Francis Anamanya, Muhammad Niazi, Sureshkumar Pithwa, Katiuscia Tronci, Andrew Akers, Americo Decataldo, Abdulnassir Bafae, Wilson Trujillo, Abdulrahim Musa, Pui Chin, Razeena Al Afifi, Julie Gibbons, Telma Rodrigues, Gatien Noyon, Surinder Sidhu, Dinesh Dhokia, Cynthia Afonso, Antonietta Salamone, Shanthakumar Ponnambalam, Michael Cambo, Samina Shazada, Farrukh Khan, Rajendra Patel, Mohamed Ali, Lachhminder Mangat, Sandra Mann, Michael Husbands, Kamal Puri, Antonio Correia, Charanjit Bhangal, Amer Ejaz, Varshaben Soparia, Satbir Sahni, Gurmail Kaur Thind, Ashok Chowdhury, Arvindcumar Narane, Manjit Dhillon, Khyati Shah, Harish Sorya, Mohd U Rehman Khan, Ali-Dahir Mohammed, Satnam Jheeta, Atif Salim, Vidhaksha Chandracumar, Jairus Angwa, Kiran Varma, Shobhna Varma, Jason Abraham, Pooja Arora, Tunveer Bilkhu, Angeline Chaney, Helen Wrake, Neeta Patel, Bhavna Patel, Gurmeet Bhamra, Hussein Hassanali, Esmail Seylani, Rohan De Souza, Paula Da Silva Caldeira, Fozia Khan, Ilhan Ahmed, Tejpal Brar, Arulampalam Balasundaram, Naema Ali, Sylvester Saldanha, Manbinder Bhambra, Neil Brissett, Kamal Karwal, Harjinder Dhothar, Humisara Somre, Khalid Hanif, Peter Gull, Carmelina Rodrigues-Cardoso, Kalmaljit Nagra, Najar Singh, Narendra Patel, Sabeer Mohit, Rageeva Kumar, Arjunan Achari, Devinder Lehal, Harjaspal Kaur, Dennis Parara, Shiv Moktan, Sabapathippillai Balasingham, Pooja Nayyar, Chitranian Singh, Peter Gilbert, Ajinder Sangha, Taruna Mandalia, Jyotiben Shah, Kamaljit Bahra, Kirsty Virdee, Bhupendra Umrania, Mahinderpal Chandhyoke, Louis Harewood, Pankaj Macwan, Chander Thakur, Purshotam Yadav, Ali Abdi, Mahmoud Ismail, Kamel Boutiche, Manjit Sehmbi, Pavandeep Dayal, Gafer Karam, Anil Gogna, Mustafa Malik, Mark Wilson, Abu Najash, Julia Wilson, Paula Samgi, Chetan Bharti, Rekha Tannk, Joseph Shulika, Samia Abdulmalik, Tee-Maal Patel, Bianca Brebenel, Adam Hersi, Muhammad Khan, Lucretia Chilton, Balbir Banger, Adeel Hussain, Derick James, Samantha Potts Neate, Balbir Nagra, Shahid Aziz, Madhav Khanal, Balraj Sandhu, Frederick Clarke, KodjoSedoufio, Ally Iddi, Shah Nawaz, Sheinaaz Budhwani, Keerthika Lavasuthan, Aruna Chhatralia, Daksha Kumari, Farie Krashi Dedja, Kartak Sehjra, Asiyah Malik, Mohsen Maiden, Mitchell Willis, Sudhir Chopra, Omparkash Dhanda.

“I have been working for ICTS for the last 15 years and I have enjoyed it. I have been contracted to United Airlines and have worked with some amazing people.

The management has been very considerate, especially when my health was not good. I have found them to be understanding and caring and flexible.

Thank you so much and I hope to continue our good working relationship.”

10 YEARS’ SERVICE

Kajal Ramchandra (London Heathrow Airport), Lateef Abdul (London Heathrow Airport).

5 YEARS’ SERVICE

Adam French (Essex NHS), Charles Glancy (Edinburgh Airport), Maria Cabral (London Heathrow Cargo), Delio Rodrigues (London Heathrow Cargo), Savio Pereira (London Heathrow Cargo), Minguel Miranda (London Heathrow Cargo), Eddie Muligande (AMEX), Wojciech Mach (Bristol Airport), Jennie Austin (Bristol Airport), Josico Martins (London Heathrow Cargo), Samuel Clivelyon (London Heathrow Cargo).

From London Heathrow Airport: Priti Kamal, Junaid Hassan, Ansa Bhatti, Narinder Pal, Joginder Pal, Rajinder Gill, Raj Verma, Keith Frood, Tayeba Shoaib, Thurairajasingham Raveendra, Omar Naweed, Katenkumar Patel, Abdirahman Ibrahim, Fiaz Kayani, Dawood Ibrahim, Steven Voller, Virginie Millet, Tarsem Lal, Surinder Johal, Satvinder Bhatti, Janet Whibley, Sonia Deriu, Maureen Johnson, Kulvinder Kaur, Shyamalatha Karunananthan, David Stiles, Stephen Bennett, Tabussam Mohammed, Kumarasamy Jeyakumar, Andrew Hewitt, Sarah Tribe, Balinder Grak, Vijayan Pillai, Subhash Bedi, Tarun Anand,

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ANDY KYNOCH’S VISIT TO LONDON GATWICK AIRPORT, AMERICAN EXPRESS & LONDON HEATHROW CARGO

Photo above (L-R): Anselmo Francisco Xavier Vaz, Raj Kumar, Minguel Advin Miranda, Andy Kynoch (MD), Subashini Pushpanathan, Savio Luizinho Pereira, Charles Terry Cardozo, Maria Perpetua Andria Cabral.

Photo above (L-R): Farhan Ahmed (Air Transat Rep), Rajnish Ramrachia (HBS Supervisor), Janice Kemides (Air Transat Rep), Laura Martin (Senior Airline Services Representative), Andy Kynoch (MD) and Brian Parker (Contracts Manager)

Andy Kynoch (MD) visited our Team at London Gatwick Airport in September and November —a chance to present several long service awards, including Brian Parker’s 25–year, Rajnish Ramrachia and Adelia de Jesus Freire’s 20-years’ service awards.

In October, Andy surprised Eddie Muligande with his 5 -year service award. Eddie is a Security Officer based at American Express.

RETIREMENT HAPPY RETIREMENT PETER GRIFFIN

Wishing Peter Griffin a happy retirement. Thank you for your service and contribution to the success of ICTS. Photo above (L-R): Eddie Muligande with Andy Kynoch (MD).

Andy also visited our team at London Heathrow Cargo in October. He visited the operations and presented staff with their long service awards.

Peter retired from our Corporate Security Team (based at GE Healthcare) at the end of September 2023.

Photo above (L-R): Peter Griffin and Dumitru Gornea (Regional Manager).

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MEET OUR HEAD OF SALES FOR ASM

What is your favourite pastime? I am a huge follower of Football and Boxing and try to attend when I can. My most memorable night was watching the Heavyweight World Boxing Title Unification Fight in Madison Square Garden, New York. Most Sunday mornings I can be found on the sidelines, cheering on my daughter who plays in goal for our Local Under 13s football team.

What has been your greatest achievement?

ADAM LODGE When did you join ICTS? I joined ICTS in February 2022.

What do you enjoy most of your job? I have always enjoyed working within the security industry and over the years have been lucky enough to work in some fantastic places and meet some amazing people, that you generally wouldn’t have the opportunity to meet with other roles. I am fortunate to work with a great team at ASM and have really enjoyed seeing the positive progress we are making as combined Electronic Security and Monitoring business.

What key attributes make someone successful in your role?

A passion for success, commitment, and having a clear strategy to achieve your goals. Within a security sales environment, Key attributes for success are organisational skills, listening, empathy, and confident communication alongside having the mindset to embrace change. Developing support networks and building lasting relationships with clients, colleagues, employees, manufacturers, and other people I have met over the years within our industry, have been a key factor in my personal successes.

As a parent, seeing my oldest son graduate from university, and my youngest son complete his apprenticeship and land his dream Job. My daughter is making great progress to become the next Mary Earps, but no pressure. � If you weren’t a Sales specialist, what type of career would you choose?

I would love to run my own business after building an impressive collection of craft gins. I have always wanted to try my hand at distilling my own and creating a new start-up.

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WORDS OF RECOGNITION CONGRATULATIONS TO THE EMPLOYEES WHO HAVE RECENTLY BEEN RECOGNISED AS PART OF OUR CUSTOMER SERVICE STAR SCHEME: EMPLOYEE

LOCATION

ELAYNE BROADLEY

GLASGOW AIRPORT

EDWARD CURRY

DATA CENTRE (IRELAND)

LAURAN BIRD

DATA CENTRE (IRELAND)

ZHENNI BRIZHAK YOUSSEF YOUSSA

DATA CENTRE (IRELAND) DATA CENTRE (IRELAND)

The Customer Service Star scheme runs alongside our Employee(s) of the Quarter/Year scheme. The scheme has been established to recognise those employees who deliver excellent customer service to such a level that a client or a member of the public takes the trouble to write/post a commendation about the service delivered. This scheme goes a small way to say thank you and recognises all those very important customer service interventions by many of our employees.

Employees are asked to email a copy of the feedback to our HR Team—hr@icts.co.uk.

THE EMPLOYEE OF THE QUARTER SCHEME

A reminder about the scheme: we will allow a maximum of 3 winners from our Aviation Division and 3 winners from the Corporate Division, with no minimum number of winners being required.

Each winner will receive a sum of £/€500. Should we not have a total of 6 winners in a quarter, the excess funding will be placed in a pot and will be allocated to the Employee of the Year’s charity of choice.

We are looking for employees who have done something exceptional that is worthy of recognition. Nominations should also be limited to those staff below the level of Site/Station Manager.

Nominations are to be sent via email to: eom.nominations@icts.co.uk together with any supporting documents.

Please note that the deadline for submissions for each quarter is as follows:

31 March 30 June 30 September 31 December

Quarter 1 Quarter 2 Quarter 3 Quarter 4

All 2023 winner(s) of the Employee of the Quarter make up the shortlist for the Employee (s) of the Year 2023 award, who will receive £/€5,000 (gross) and a lapel pin.

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CORPORATE SECURITY

Photo (L-R): Mario Fuiano, Trevor Cole, Chileeka Braiden, Stephen Brown.

EMPLOYEES OF THE 3rd QUARTER FROM OUR CORPORTATE DIVISION: CHILEEKA BRAIDEN, STEPHEN BROWN, MARIO FUIANO & TREVOR COLE Congratulations to our Employees of the Quarter—all of whom are from Corporate: Chileeka Braiden, Stephen Brown, Mario Fuiano and Trevor Cole who are based at American Express (AMEX) .

The Team was on duty one night when a member of the public came to the AMEX’s reception area asking for help. The team soon realised that the individual was badly wounded and they swiftly administered first aid whilst calling the emergency services. The man had been stabbed in an attempted mugging.

The team worked together following strict protocols, providing valuable assistance to the Police. The ambulance service confirmed that the quick actions of our team had saved the victim’s life.

MARIO “A massive thank you to Amex and ICTS for all the support and recognition and also to my colleagues who were on duty that night of the incident. I was very impressed and pleased by how quickly we pulled it together as a team and acted upon a very unusual situation that resulted in a life being saved. I am truly proud of all of you and to be part of such an amazing team.”

Winner(s) of the Employee of the Quarter award will receive £/€500 (net) bonus and a lapel pin.

CHILEEKA “We as a team are very grateful for this recognition, my team on the ground during this incident stayed calm, took direction and worked together seamlessly, this resulted in potentially saving someone's life. I feel honoured to have Mario, Stephen and Trevor on my team and know we will continue to do great work together. Thank you to our Amex and ICTS mentors for their ongoing support and guidance.”

STEPHEN “Many thanks for the award, also to my fellow colleagues - Mario Fuiano , Trevor Cole and Team Leader Chileeka Braiden . We make a great team.”

Trevor “I am very proud of the actions taken by my team and am honoured to call them my team mates and friends. Overall I am just happy we could help someone who was in a bad way and help prevent something already horrific from becoming something much worse. Anyone would have done the same as us, I am sure. I look forward to continuing to work with my team through the new year.”

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CORPORATE SOCIAL RESPONSIBILITY

PROUD SPONSORS OF HOLBROOK OLYMPIC

ICTS is delighted to sponsor new football team, Holbrook Olympic, in Horsham, 10 miles south of London Gatwick Airport.

The new team came as a result of a merger between two long-standing football clubs: Holbrook FC (formed in 2007, previously known as Sunallon FC formed in 1967) and Horsham Olympic, (formed in 1959). Both teams had been struggling post Covid to attract new players and with their grounds being just half a mile a part the merger seemed sensible.

Holbrook Olympic has two teams in the West Sussex league, which is very close to our ICTS site of operation at London Gatwick Airport.

The new kits also promote breast cancer and prostate cancer awareness. The first game with the new kit saw an emphatic 11-1 win for the first team.

MACMILLAN COFFEE MORNING HELD BY ICTS AT SOUTHAMPTON AIRPORT.

What a fantastic Macmillan coffee morning we had at Southampton Airport. Emily Grinyer arranged every single detail with airport staff and Costa donating cakes.

The Airport kindly allowed us use of the Spitfire room on the concourse, to hold the event and passengers thoroughly enjoyed relaxing and chatting with staff. We raised £476.00.

Two ICTS Officers, Amanda Hooker (cancer survivor) and David Marsh also wanted to Brave the Shave for Macmillan Cancer. The Airport again kindly allowed us to section an area of the concourse so passengers and staff could watch both have their hair shaved. David brought along his hairdresser Nicky and Amanda trusted the Station Manager, Mandy Grinyer, to cut her hair…..they brought the concourse to a standstill and raised £1,376.60 collectively. The total amount raised so far: £1852.60 .

Fantastic cause raising money for those that have won, those that we have lost and those that are still fighting. Big thank you to ICTS and Southampton Airport staff, Costa and ESS for supporting our cause.

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RECRUITMENT AND VETTING TEAM AT STOCKLEY

The Sheraton Skyline Hotel near London Heathrow Airport treated our Recruitment and Vetting Team to lunch on 6 November. The ICTS Team uses the Hotel’s premises at least 3 times a month for Recruitment Days.

Photo (L-R): Nikoleta Georgieva, Helena Soares, Neha Madhock, Priya Arri, Priti Kamal and Dirio Calane.

WELL DONE LOUISE!

“I was fundraising for The MS Society in October by taking part in ‘My MS Woof’ which saw me walk over 150km in the month of October with one of my dogs, Poppy.

With the website and cash donations I raised £527” Louise Cameron, Divisional Director (Aviation) Scotland.

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CONGRATULATIONS TO DAVID MCCOSKRIE

David McCoskrie, Security Team Manager at Glasgow Airport writes, “I took on the challenge of a charity bike ride starting in London and finishing in Paris – in aid of raising funds for Action Medical Research, a charity that does so much to help young babies and children.

We left Crystal Palace park in London on a wet Wednesday morning, heading out towards the Kent countryside. The first drama of the day was a puncture for one of the guys in my small group but we all pulled together (and got our hands very manky) getting it fixed. Job done and as the day went on we dried out as it brightened up, and we ventured south towards Dover where we had a celebratory beer after completing the first 87 miles. However, we were premature in thinking the challenges of the day were done – The 3 miles from the Calais ferry terminal to our hotel for the first night was ridden in the most torrential rain I’ve ever experienced – we struggled to see a few metres in front of us and unfortunately many of us crashed while navigating tram lines that had turned incredibly slippery. There were a few bruised knees, elbows and egos as we arrived at the hotel.

Day 2 saw us setting off from Calais – heading 77 miles south towards the city of Arras. This was our first taste of the beautiful French countryside and sleepy French farming villages. A dry warm day was a welcome change from the previous day’s conditions and things went smoothly until we reached our destination. Arriving into the Arras region we began to see a lot of war graves and commemorations from both WW1 & WW2. The rest of the day was spent with a couple of beers and dinner at our hotel.

Day 3 was really into the thick of the challenge with some steep climbs to test our legs as we made our way to Compiegne. Again, good weather made the day slightly more bearable! The landscape we moved through on this day was deep in the heart of where some of the most infamous battles of WW1 were fought. We stopped off to pay our respects at Thiepval War Memorial, then a few miles further down the road we cycled through the Somme Valley – the area of the largest battle of WW1. After that we cycled on to complete the 80 miles for the day into Compiegne.

The final day started off with a surprisingly cold morning for France in the middle of summer.

Our hands were numb for the first few miles as we warmed up!

Thankfully that day was a pretty flat cycle through some more stunning French countryside and passing a couple of impressive Chateaus en-route. The day warmed up nicely and we rode at a relatively easy pace as we knew the last 10 miles of the 60 miles for the day was going to be chaos battling the hectic Parisian traffic. That certainly proved interesting as we wound our way through the outskirts towards the city centre!

Amazingly to our surprise we got an incredibly warm welcome as we entered the heart of Paris, cars and vans were beeping to welcome us and as we rode down the Champs-Elysée passers by stopped and clapped us! We then swung round to finish underneath the Eiffel Tower with a glass of champagne.

We had completed the challenge and I managed to raise over £2800 (thanks in part to a generous donation from ICTS) and collectively the group raised over £128,000.”

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NOTICES ICTS UK and ICTS Ireland are wholly owned and independent subsidiaries of ICTS Europe. www.ictseurope.com Many congratulations to our Regional Manager (Corporate Security), Alex Ursan and partner on the safe arrival of their little girl, Isabelle.

Wishing Gagan Jay (Project Manager—Aviation) a very happy maternity leave!

Disclaimer: This newsletter contains information only for internal use within the ICTS Europe Group. The publisher/editor of this newsletter makes no warranty of any kind with respect to the subject matter included herein or the completeness or accuracy of material published herein and decline any liability whatsoever resulting from reliance on or use of this information.

ICTS UK HQ South Block, First Floor, Tavistock House Tavistock Square, London, WC1H 9LG www.icts.co.uk Tel: +44 (0) 207 874 7576 Email: info@icts.co.uk ICTS IRELAND HQ Office 15, 2nd Floor, Link Building, T1, Dublin Airport, Dublin www.icts.ie Tel: +353 1 8444 165 Email: info@icts.ie

Editor: Roberta Puccinelli Sher Marketing Manager, ICTS UK & Ireland.