2023 Iconic Awards Program

Contents Foreword 4 Connect 6 Energy 14 Innovate 22 On-Purpose 30 Nurture 38 Team Finalists

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Service Milestones

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Contents

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Foreword I’m delighted to showcase the finalists for the 2023 Iconic Awards.

The calibre of this year’s individual and team finalists and winners is genuinely exceptional, and I’m incredibly proud to share the breadth and depth of outstanding work taking place at Icon through the stories of our finalists.

Icon has experienced immense growth throughout 2023, with our services and programs extending through leading-edge innovation and adaption of technology, which is always underpinned with the most profound commitment to providing exceptional patient care – and it’s all only possible because of the people who are part of our iconic team.

I am always humbled to learn the details of what people are doing in their roles across our organisation to enhance the care and services we provide and, ultimately, make healthcare more accessible to people closer to their homes.

On behalf of the Executive Leadership Team, I congratulate our finalists, and indeed all our nominees, and thank you for your outstanding contribution to our patients, customers, clients and people.

Congratulations to our 2023 finalists on this well-deserved recognition; I look forward to working alongside you all as we celebrate these achievements and the many more to come.

Our annual Iconic Awards aim to spotlight some of this incredible work taking place, highlighting the people who make it happen.

As you read and learn more about our finalists, I’ve no doubt you’ll share my sense of pride to be working alongside these passionate, skilled and dedicated professionals.

These outstanding individuals and teams have been recognised for the energy, skill, passion, and expertise they demonstrate and deliver through their roles.

Mark Middleton OAM, Icon Group CEO

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Foreword

我很高興在此公佈2023 年度ICONIC 獎項的最後入圍名單。

一如既往，本年度的個人和團隊最後入圍人士和獲獎者的表現均非 常出色。我更非常高興能夠透過閱讀有關最後入圍人士的故事，深入 了解並分享 ICON集團員工的傑出工作。 於2023 年，ICON的業務拓展迅速。我們透過尖端的創新科技和技 術適應，使服務和專案得以順利擴展。同時，我們始終秉承為患者提 供優質護理服務的工作宗旨，而這一切得以成功實在是有賴於我們 iconic的團隊成員。

集團設立年度ICONIC獎項旨在讓大家關注一下集團成員的傑出工 作，讓大家認識一眾傑出人士。 . 當你閱讀有關最後入圍人士的故事，進一步了解他們時，我相信大家 會和我一樣為能與這些對工作充滿熱忱、技術精湛且敬業的專業人 士一起工作而感到自豪。

我很高兴向大家宣布2023年Iconic年度奖项的入围名单。

今年入围年度奖项决赛的人士、团队以及获奖者的水平都非常出色， 能够通过入围者的故事与大家分享ICON集团出色的工作广度和深 度，我感到无比自豪。 ICON集团在2023年经历了巨大的增长。 我们通过领先的创新技术和 设备扩展了业务和项目，并始终贯彻着我们最坚定的承诺，即提供卓 越的医疗服务。 而这一切都离不开我们iconic团队中的每一位成员。

我们的Iconic年度奖项旨在表彰那些出色的工作项目，并重点表彰那 些让它们得以实现的人士。

這些傑出的人士和團隊因其正能量、技術、熱情和專業知識而獲得 認同。

我非常榮幸能夠知悉集團成員的工作細節，了解大家如何改善護理 和服務質素，使更多有需要人士更容易獲得醫療保健服務。 本人謹代表行政團隊恭喜一眾最後入圍人士和被提名人士，並感謝 您對我們的患者、顧客、客戶和市民的傑出貢獻。

最後，再次恭喜 2023 年度最後入圍人士獲得當之無愧的認同。我非 常期待與大家一起見證同事們現在和未來所創的成就。

Mark Middleton OAM, ICON 集團行政總裁

当我了解到员工们是如何在工作中提升我们提供的医疗服务水平， 并最终使人们能够在离家更近的地方得到医疗服务时，我总是深感 惭愧。 我谨代表行政领导团队向入围者以及所有被提名者表示祝贺，并感 谢各位为我们的患者、客户及员工做出的杰出贡献。

恭喜2023年的入围者！ 各位当之无愧！ 我期待着在未来与大家继续并 肩作战，共同庆祝更多的成就。

当您进一步了解我们的入围者时，我相信您会和我一样，为能和这些 有热情、有能力且敬业的专业人士并肩工作而感到骄傲。

这些杰出的人士和团队在其工作中展示了其正能量、能力、热情以及 专业知识。

ICON集团首席执行官 马克·米德尔顿（Mark Middleton）

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Connect

Connect Building and maintaining relationships with our patients and customers

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Connect

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Connect

Cancer Care ASEAN

Cancer Care AU/NZ

JASMINE TAN

DR KATE MARTIN

Patient Service Officer, Icon Cancer Centre Novena, Singapore

Radiation Oncologist, Icon Cancer Centre Maitland, New South Wales

Jasmine’s joyful and energetic nature creates a positive impact to all her patients and provides and uplifting environment for her team.

Since joining Icon Maitland from its opening last year, Kate has been passionate about its success and building connections for her patients, her team and Icon.

Jasmine makes every patient feel welcome and comfortable in a time when they are feeling overwhelmed and stressed.

However, much of her work goes beyond her general duties – showing her dedication to our patients and her team.

Each day, she goes over and above for her patients - listening and providing individual attention so they receive the best care they deserve. Her dedication sees her being the first in the door, never delaying her team and ensuring that her patients receive their treatment on time and schedule. To continue Icon’s mission of bringing care closer to home, Kate established and travels to an outreach clinic so her patients can access consultations closer to home.

Jasmine is willing to provide help to anyone when needed – from answering patient and family member questions to assisting the doctors and nurses in delivering the best possible care. She is known for always having the right information on-hand for patients when they need it. This helps them feel prepared for what’s ahead, and never leaves them worrying about the ‘unknown’.

Jasmine’s ability to manage her workload is admirable, keeping track of all her tasks and meeting their required deadline – ensuring a smooth sailing workplace for her team at Novena and allowing for continuous exceptional care.

Jasmine has a ‘heart-of-gold’ and shows compassion for every patient who walks through the Novena centre’s doors. This sees her provide exceptional care daily – a quality admired by her team.

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Beyond her patient-facing role, Kate is heavily invested in business development and driving the centre’s growth in a competitive area. Kate didn’t hesitate in accessing wellestablished multidisciplinary team meetings, attending regional access forums, and participating in local media to share news of the centre’s achievements. Kate has also fostered new relationships with key referrers through co-consulting arrangements that have contributed significantly to the centre’s success in its first year. Despite competitive market factors and being new to private practice, Kate leaned into her expertise.

She used her personable, calm, and reassuring manner to build Icon’s recognition and reputation across the community.

Kate has well and truly cemented herself as one of the most well-respected radiation oncologists in the area. Kate is a key driver in the success of the Icon Cancer Centre Maitland site and is highly regarded by her colleagues.

Connect

Cancer Care AU/NZ

KYLIE JONES Clinical Nurse, Icon Cancer Centre Bowen, Wellington Kylie is dedicated to exceptional patient care – with her “door always open” approach and relationshipbuilding, ensuring patients receive the attention and care they deserve.

Kylie is an instrumental part of the SOZO lymphoedema screening program at Bowen. She is constantly in contact with patients during and between visits – answering their questions and educating them about the signs and symptoms of early lymphoedema. Kylie has begun contacting all new patients starting chemotherapy/ immunotherapy, creating a relaxed and informative way of introducing patients to our caring nursing service.

Kylie is phenomenal at building and maintaining relationships with all patients. For each patient, she compiles an email with nursing contact details and needto-know information about their treatment. She prepares a pack for the patient with Neutropenic alert cards, wig information, anti-emetic schedules and blood test forms.

Kylie is very connected to her patients, and through her care and attention, patients are informed and empowered throughout their cancer journey.

Cancer Care AU/NZ

RICHARD WINTER Clinical Services Attendant, Icon Cancer Centre Windsor Gardens, South Australia

Richard is committed to bringing warmth and compassion to his work while doing everything he can - being the “oil that makes the machine run so smoothly”.

Since starting at Windsor Gardens earlier this year, Richard has brought an enthusiastic, positive and hardworking ethic exceeding the team’s expectations. He never has to be asked to do anything and is always two steps aqwhead – meaning everything is complete when needed – enabling the whole team to focus on their roles and patients.

When patients arrive at the clinic, Richard immediately makes them feel comfortable and welcomed. He carries their bags to their chair, and as they settle in, he returns with their favourite tea or coffee and something he knows they’ll enjoy eating. His calm and kind manners adds to the warmth of the centre.

Richard doesn’t just go through the motions; he makes a great effort to make every patient feel special and at ease. His banter brings laughter, with one of his beloved patients appreciating him bringing ‘the very best tea’. Additionally, Richard has been instrumental in settling in Windsor Gardens’ therapy dogs – making them feel comfortable so patients can have the best experience.

His daily interactions with patients and the team have revealed what an amazing, compassionate person he is. Richard has developed a beautiful rapport with all of Windsor Garden’s patients, and his presence provides a sense of calm to them. His ability to form quick and meaningful connections with patients and colleagues makes him a much loved and valued member of the Icon team.

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Connect

China

DAN LI Radiation Therapist, Icon Cancer Centre Jiangxian Dan Li is dedicated to creating long-lasting connections with patients and his peers – enabling the best possible patient care.

Dan joined Icon China at the end of October 2019 as the Radiation Therapy Team Leader of the Icon Cancer Centre in Jiangxian and became a Senior RT certified by Icon Group in 2022, responsible for new staff training and assessment.

In addition to establishing a good connection with patients, Dan cooperates and communicates well with department leaders and colleagues in daily work and selflessly imparts his skills and experience to the other two technicians in the cancer centre, establishing a follow-up echelon of radiotherapy technicians.

In July this year, Dan was assigned the Image Guided Radiation Therapy (IGRT) audit. The IGRT audit is a weekly process conducted at all Icon China sites, allowing for consistency and quality of RT practice. The Clinical Care RT team traditionally ran this across Australia and New Zealand. Dan’s key involvement was supporting the transition of audit responsibility from the Clinical care RT team to RT leaders across Icon’s China centres.

This contributed to the ongoing development of clinical skills and the formalisation of collaborative networks between our sites within Mainland China.

Dan took a lead role in developing training content and partnered with other RT leaders to ensure their understanding of the auditing workflow. He has further contributed by having continued oversight of staff engagement with the audit process - a significant factor in the success of this transition, evidenced by both audit compliance and audit outcomes to promote ongoing quality improvement.

Dan received high praise and valuable feedback from patients and colleagues and is a valuable asset to Icon China.

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DAN LI医生

肿瘤放疗科医生，三门峡ICON肿瘤中心 Dan Li医生致力于与患者和同行建立长久的关系，为患者提供最 好的治疗。

Dan医生于2019年10月末加入ICON中国，担任绛县ICON肿瘤中 心放疗团队负责人，并于2022年成为ICON集团认证的高级放疗 师，负责新成员的培训和评估。 除了与患者建立着良好的关系外，Dan医生在日常工作中与科室 领导和同事配合默契、沟通顺畅，并将自己的经验技术无私地传 授给肿瘤中心的另外两名技师，建立了放疗技术人员的后续梯 队。

今年7月，Dan医生被指派负责图像引导放射治疗（IGRT）的审核 工作。Dan医生需每周在所有中国ICON肿瘤中心进行一次审核， 确保放疗技术操作的一致性和质量。这项工作曾经由澳大利亚和 新西兰的临床放疗团队负责。Dan医生的主要工作为帮助临床放 疗团队转移审核工作到中国ICON肿瘤中心的放疗负责人上。这 大大促进了临床技术的持续发展和中国大陆地区各个中心之间 的合作网络的正规化。 Dan医生在制定员工培训计划方面发挥了领导作用，并与其他放 疗负责人合作，确保他们了解审核工作的流程。Dan医生在促进 持续提升医疗质量中做出了重大贡献。从审核合规性和审核结果 来看，Dan医生在审核流程中对员工参与的持续监督是本次转移 工作成功的一个重要因素。 Dan医生获得了来自患者和同事的高度赞扬和宝贵反馈，也是中 国ICON肿瘤中心的重要一员。

Connect

Compounding

Compounding

DAVID CHADWICK

BEN JONES

Quality Assurance Manager, Compounding Mount Waverley, Victoria

Workflow Planner, Compounding Mount Kuring-Gai, New South Wales

David (or DAC to his team) is the ‘go-to person’ for his teams across Slade Health for everything quality, risk assurance and advice.

Ben possesses a unique ability to think creatively and proactively - always searching for innovative solutions to challenges that arise, even if they are out-of-scope of his responsibilities.

David has recently finished a secondment role as the Quality Operations Manager - ANZ and has now stepped into another secondment as the Quality Assurance Manager. He has seamlessly stepped into these two roles and provides a wealth of knowledge to both teams.

There’s a strong consensus across the team at Mount KuringGai that if you’re ever in a difficult spot, you can rely on Ben to drop what he is doing and help the team to the best of his ability – and it’s always to a high standard.

One of his standout accomplishments, when he stepped into a manager role, was facing auditors during a challenging audit.

It is no small feat, but David rose to the occasion with grace and professionalism. Furthermore, he helped the Quality management team refocus critical priorities while finding efficient methods to close out and handle quality events.

What truly sets David apart is his exceptional talent for risk assessment. Whether dealing with compounding processes, quality management challenges, or any operation – his remarkable ability to assess risks and make informed decisions has helped mitigate potential issues, solve critical problems and navigate complex challenges.

Beyond his flare for risk management, David actively connects with his colleagues, whether it be to provide guidance, training or even a supporting ear. He is always willing to share knowledge and provide constructive feedback to his team to guarantee the best results.

In late 2022, Ben stepped into the workflow planner role during an intensely busy time. With only minimal last-minute training and preparation, Ben hit the ground running. Despite the pace at which he and the team had to work, Ben’s commitment to quality and support to his team is unwavering.

Ben keeps the workflow of production organised and smooth, keeping his team encouraged and informed to manage workloads, giving great advice to compounding technicians, helping in the cleanrooms, and effectively supporting the team on top of their training. He exemplifies positive leadership.

Ben’s collaborative spirit, management style and willingness to share knowledge have created a more connected and productive work environment at Mount Kuring-Gai, where team members feel supported and encouraged to excel. He is a much-loved member of the team.

David’s dedication, versatility, and problem-solving prowess make him an outstanding member of the organisation. His ability to step up to significant challenges, provide expert guidance, and contribute to our ongoing success is truly remarkable – leading to continued success for the business.

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Connect

Core

Pharmacy

CHRIS WILD

HELEN MA

Head of People Advisory and Data Solutions, People and Capability, Queensland

Area Manager, Epic Pharmacy South Australia

Chris brings data and insights to create connections - with his work developing an efficient workplace and positive experience for his direct team and, more broadly, across Icon.

Helen is the booster of team morale – bringing her unwavering commitment and love of connection to better the team and patient experience.

This year, Chris led the annual remuneration review, a complex process due to the size and diverse nature of our workforce.

Across several divisions, significant remodelling was undertaken to embed feedback from teams and to ensure Icon’s process was consistent against national benchmarks.

For 14 years across Icon Group, Helen has been renowned for her expertise, authenticity, genuine care and compassion for her team, patients and hospital stakeholders.

Chris diligently supported this, drawing on his strong analytical capability, as well as his open, warm and inclusive relationship skills to make this process come together seamlessly. Chris fosters a culture of openness to ideas and implementing new systems and procedures. His ability to connect and engage with teams across the organisation is well-regarded and appreciated. Through Chris’ efforts, Icon have a more robust and aligned remuneration structure.

Chris’s focus on data-driven insights, his ability to make processes as efficient as possible and his support of a positive employee experience are commended by his team.

Chris is innovative in his approach and always ready, and more than willing, to help others – especially his team members – making him an adored part of the People and Capability team.

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Having extensive experience across the pharmacy sector, Helen has an incredible depth of knowledge and is passionate about sharing it with her colleagues and broader networks. This is seen in her commitment to setting people up for success, spending time to focus on new team members through the onboarding process, and ensuring they feel competent and confident to succeed in their roles.

Helen’s open and collaborative manner, even during challenging times, ensures the seamless functioning of operations, especially due to her commendable staffing strategies.

Her unwavering commitment, paired with daily communications with site managers, stands as a testament to her dedication to exceptional healthcare delivery.

Connect

Pharmacy

Pharmacy

JANE HANSEN

JANE STOLL

Deputy Director of Pharmacy, Epic Pharmacy Northern Beaches, New South Wales

Pharmacy Technician Team Leader, Epic Pharmacy Warragul, Victoria

Jane brings a strong sense of care and compassion to her role at Epic – always looking to make her colleagues’ lives easier and produce the best patient outcome – ‘the unsung hero’.

To her team, three Cs describe Jane – caring, considerate, and a champion – always helping her team and promoting the team’s wellbeing, fostering positive relationships and being committed to providing the best possible treatment for patients.

As Deputy Director, Jane supports her team through rostering, management and strategic direction. Despite being busy with her director duties at a full-scale hospital, Jane is always helping her team ‘on the tools’ with her regular clinical roster.

Though being a leader did not come naturally to Jane, being a mentor did.

Jane’s in-depth knowledge, growth mindset and focus on patient-centred care have made her a perfect fit for a senior management position - with the overwhelming sentiment from her team recognising Jane’s clinical expertise but deeply valuing her ability to always be there for them, without judgment and providing support.

To help her team and patients have the best possible experience, Jane has implemented several process improvements, such as re-working the clinical roster to improve efficiency and increasing the time available to train new team members, providing confidence and a sense of belonging from the beginning.

Though her clinical expertise is exceptional, Jane’s greatest strength is her care for her team and wanting to see them flourish – making her an exceptional leader and mentor at Epic Pharmacy.

Jane has been with Epic Pharmacy Warragul for 12 years and recently stepped into Pharmacy Technician Team Leader.

While playing a crucial role in managing the Warragul technician team, Jane fosters powerful customer relationships with West Gippsland and Neerim South hospitals and leads day infusion medications to the West Gippslands infusion clinic.

Jane’s commitment to her stakeholders sets her apart, and her proactive and energetic approach has created a strong sense of trust. This is due to Jane’s manner of listening to understand different stakeholder needs, leading to her being able to identify, create and implement solutions. When the Neerim South nursing team requested Jane to provide a simplified order form, she provided examples of what was currently available. When it was discovered these did not meet the hospital’s needs, she worked with them to develop a bespoke solution, leading to better efficiencies for the team.

Jane’s commitment to connection and better solutions has led to positive feedback from local hospitals, better patient solutions and stronger relationships and trust for Epic Warragul.

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Energy

Energy

Bringing a positive energy to everything we do.

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Energy

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Energy

Cancer Care ASEAN

Cancer Care AU/NZ

JESSIE YAP

CALYN MOULTON

Staff Nurse, Icon Cancer Centre Mount Elizabeth, Singapore

Senior Medical Physicist, Icon Cancer Centre Rockingham, Western Australia

Jessie exudes warm and positive energy no matter who she’s around – uplifting patients during what can be a difficult time and helping her team to provide the best service possible.

Calyn takes on every opportunity and challenge with great positivity and energy – to help grow himself as a medical physicist and provide exceptional outcomes for his team.

Jessie spends her days helping patients through their cancer treatment, whether it’s uplifting their mood or carefully explaining their treatment plans – she provides comfort and confidence in their time of need.

She provides exceptional care in carrying out her duties with her commitment going beyond the daily checklists.

She embraces her patients with her warm and nurturing nature, keeping them well-informed throughout their treatment journey.

A patient recently took the time to reach out to the Icon Mount Elizabeth team to share how Jessie had created a truly comfortable experience during their chemotherapy treatment. Jessie took care of their every need, taking the time to explain the treatment plan, never letting a question go unanswered, and providing them with a constant to rely on and not to feel too overwhelmed by the process. Put simply, she is there for every twist and turn in their journey, delivering care well beyond expectations.

Jessie’s positivity and helpfulness do not go unnoticed - the team at Mount Elizabeth appreciates her iconic approach and finds her a delight to be around.

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Over the past year, Calyn led or contributed to several new or upgraded equipment projects and new treatment technique implementations. Earlier this year, Icon Cancer Centre Rockingham welcomed a second linear accelerator, a significant milestone for the region and the centre. Calyn was the primary contact and lead for this project, working closely with the project and physics teams to commission the machine on time, enabling patients to be treated closer to home.

Further, he also worked on commissioning the Respiratory Gating for Scanners (RGSC) unit on the PET-CT at Rockingham and was part of the RadMachine QA database implementation project team.

For anyone, this would be a significant body of work in a year, but Calyn’s positive attitude, energy, and willingness to share his knowledge and support the whole team to use the technology created the successful foundation for these projects, which are now benefiting our patients.

Calyn continues to impress his team at Rockingham with his enthusiasm, dedication, skill and determination. They look forward to working alongside him as they continue to create positive outcomes for their community.

Energy

Cancer Care AU/NZ

Cancer Care AU/NZ

CASSIE O’BRIEN

EDWIN LUU

Site Manager, Icon Cancer Centre South Brisbane, Queensland

Clinical Lead Radiation Therapist, Icon Cancer Centre Springfield, Queensland

Cassie has been an integral part of the Icon South Brisbane team for several years, and her outstanding leadership and the energy she brings have left an incredible mark on not only the immediate team but across the network.

Edwin is an enthusiastic leader and mentor to the radiation therapists team at Springfield – taking the time to mentor his team while still providing exceptional patient care.

One of Cassie’s most significant achievements this year has been her determination to build relationships with referrers and doctors, which has been instrumental in strengthening our network and Icon’s growth. This includes her establishment and exemplary management of an innovative haematology journal club for specialists, hours of participation in weekend and afterhours events (with a willingness to assist with cleanup efforts afterwards!), and the pivotal role she played in piloting Icon’s Doctor App. As part of the project team, Cassie facilitated more than 40 referrals to centres across the country while feeding back process improvement ideas and knowledge to support a national rollout. This drive to support new initiatives comes from her passion to try new things and go over and above to ensure our doctor experience keeps improving.

Cassie brings her positive and supportive energy inwards to the team she leads at Icon South Brisbane, demonstrated by her initiatives like “dress up for Barbie day”, fundraising events for Cancer Council’s Daffodil Day and Biggest Morning Tea, decorating the clinic for the Brisbane Broncos and Brisbane Lions semi-finals, and mentoring colleagues through opportunities to act in higher duties.

Within his role, Edwin leads a team and manages an increasing patient load at a single-machine location. He creates and fosters a positive work environment while teaching, educating and developing the skills of current and new team members. Edwin is still working on the tools in radiation therapy - currently looking after 36-40 patients per day.

Edwin only stepped up to a Clinical Lead earlier this year, and despite being hit with many challenges, including an increase in patient numbers and 80% new team members, he’s taken it in his stride and provides the best possible care. He empowers his team to be the best versions of themselves and for their patients.

Edwin takes on any task or challenge with positive, can-do energy and is a valuable asset to the Icon Springfield team.

Cassie’s determination to explore new avenues, such as the Journal club and the Doctor App, highlights her passion for Icon’s success. Her energy is infectious, elevating everyone around her and contributing significantly to our doctor engagement in Queensland.

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Energy

Compounding

Compounding

VOA SAUAGA

ANH KHOA NGUYEN

Senior Logistics Technician, Compounding Avondale, Auckland

Quality Pharmacist Supervisor, Compounding Mount Kuring-Gai, New South Wales

Voa dedicates his time to assuring smooth sailing for his team – doing whatever he can to help with a positive, infectious attitude.

Anh (affectionately known as Been) brings compassion and energy to his work – tackling challenges with zest to create a positive environment and outcomes for his team.

Voa oversees logistics and the warehouse in New Zealand and willingly puts in extra time and effort to assure minimal disruption to business operations and customers by keeping passthrough supplies stocked whilst processing deliveries and receiving goods. He does all this as a team of one.

Anh stepped into his role midway through the year, facing the challenge of filling some big shoes. He stands out as a compassionate and welcoming supervisor - his kindness has not only extended to his team but also to numerous technicians he’s guided in understanding production processes.

When faced with challenges, he tackles them head-on, keeping his trademark sense of humour and wit about him.

His commitment and skill are unquestionable and always on display.

With an unwavering commitment to growth as a supervisor, Anh has taken proactive steps in keeping team morale high, setting KPIs to drive efficiency and overall excellence in the workplace. In the face of customer queries and highpressure situations, Anh maintains an admirable poise and a perpetual smile.

With Voa’s reliability and commitment, he has seamlessly stepped into the senior logistics role and brings a smile to everyone who meets him. He is the face of Slade Health New Zealand to our customers. The New Zealand team are grateful for all he does and brings to his role and the team.

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At the forefront of customer interactions, Anh places patient safety and treatment as a top priority, embodying Icon’s commitment to excellence. Anh’s remarkable growth journey has been an inspiring example for his team. His infectious positivity and boundless energy continue to infuse the workplace with an uplifting spirit, making everyone better for it.

Energy

Core

GEORGINA SMART

Pharmacy

TAMMY MCHARDY

Marketing Specialist (Pharmacy and Compounding), Marketing and Communication, Queensland

Pharmacy Technician, Epic Pharmacy St Andrew’s Toowoomba, Queensland

Coming on board in 2022 to lead the marketing for Pharmacy and Compounding, Georgina’s warmth and desire to embed herself as part of the divisional team enabled strong connections to enhance and benefit our pharmacy, compounding and research network. Georgina worked extensively to understand and gain insight into the complexity and uniqueness of Icon’s pharmacy and compounding operations, then followed this through with ideas and opportunities to improve marketing outcomes in their respective, highly competitive markets.

Tammy is known for forging onwards and upwards – all with a happy demeanour and doing everything she can to help patients and her team.

This has resulted in the execution of an enormous body of work, delivered successfully, time and time again. For pharmacy, she developed the Pharmacy Practice Unit’s statement of capability and a broader suite of supporting materials, established an important customer satisfaction survey including a net promoter score (NPS) tool that will help define service improvement for both patients and customers, and drove a recruitment marketing campaign that saw 30 applicants in its first week. She also led two new website launches for both Epic and Slade. For Compounding, Georgina managed the opening communication and events for Auckland and Woodville facilities, developed a new suite of sales marketing material to support new market conversations, and revitalised the social media channels in line with business priorities.

During recent times of turbulence, accompanied by the COVID demands on teams and workloads, including Toowoomba Hospital sending their overflow patients, Tammy rose to the challenge and put in immense effort to help her team through. Additionally, she played an integral part of the work with the Enterprise Agreement negotiation this year and in previous years.

Tammy has spent over 15 years at Epic Pharmacy, St Andrews Hospital Toowoomba and is continuously committed to improving herself and patient outcomes. She has vast experience working in oncology and is the go-to person for many for knowledge and advice – which she shares happily.

Tammy is a flexible and approachable worker - always assisting others, helping teams stay on task and making sure they enjoy their work while maintaining high levels of service to the hospital in Toowoomba.

When asked to extend her support to Icon’s research team, Georgina didn’t hesitate in establishing a central collateral ordering process to ensure research was promoted consistently to stakeholders. The quantity and, importantly, the quality of Georgina’s work is truly iconic, where no request is too big or small for her to see if it delivers value for her divisional team.

Georgina’s energy and commitment are reflected in the high regard and respect her stakeholders have extended to her in her time here, and a testament to the value she brings to Icon.

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Energy

Pharmacy

Pharmacy

CASEY LEE

TIM WENDT

Pharmacist, Epic Pharmacy North Sydney, New South Wales

Director of Pharmacy, Epic Pharmacy Warragul, Victoria

Casey is known for his catchphrase ‘no problem’ – always bringing positivity and enthusiasm to every job he operates and saying yes to every request, big or small, that comes his way.

Tim is known for bringing enthusiasm and compassion to everything he does as a leader at Epic Pharmacy – no challenge is too hard – whether it be covering a role or helping a teammate, while still providing the best possible service to the patients.

A general day for Casey is anything but “general”. As a reliever pharmacist for Sydney, Casey’s role varies, working across different pharmacy sites and often receiving short notice on roster changes and sites to cover, including in the ACT. These jobs that arise can often come with little handover or direct support – but that does not stop Casey from excelling.

Casey provides sincere gratitude and comfort to his sites. This attitude comes from Casey’s genuine love for his role and work team, as well as broadening his experience and developing himself as a pharmacist.

Casey’s energy and dedication to his work and teams have helped many of our pharmacy sites across Sydney, making him a well-loved member of Epic Pharmacy.

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As Director, Tim leads the Warragul team while doing what he can to get the work done - from scanning wards, delivering stock or setting up new workstations to ordering chemotherapy medications. In the last year, Tim took on a second job at another Epic location, helping them transition, including training and mentoring new employees. Throughout this time - Tim checked in regularly with his Warragul team and still offered them help and support.

Beyond being a champion for his team, Tim’s focus is always providing high-quality care at whatever site he is at. No matter where Tim is, he is looking out for patients and putting their best interests first.

Tim’s energy and commitment to his teams are exceptional and make him a valuable asset to Epic Pharmacy.

Energy

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Innovate

Innovate Finding new and better ways of doing what we do

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Innovate

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Innovate

Cancer Care ASEAN

Cancer Care AU/NZ

WENDY ENN

KATE WILSON

Patient Service Officer, Icon Cancer Centre Mount Alvernia, Singapore

National Practice Management and Billing Manager, Revenue & Service Relationships

Wendy is the ‘go-to’ person for many patients and their families – bringing compassion, empathy and commitment to give everyone the best possible care.

Kate is driven by finding the best solution for the problem at hand – rolling up her sleeves without question to find an innovative solution that helps both Icon and our customers.

In a short time, Wendy has made an exceptional impact on the Mount Alvernia team and patients. Wendy is committed to her job, taking on various responsibilities – giving parents and patients a go-to contact, even outside of business hours.

Kate is a key support person for many in the Icon network. She helps patient accounts with debt management, works across all our different computer systems, assists with error management and creates new and improved processes. These duties usually make Kate a mediator between sites – helping her team at 38 sites.

Taking care of children with cancer can be stressful as parents entrust teams with their children and have high expectations.

Wendy handles all this with compassion and dedication.

The team has witnessed Wendy providing comfort, support, and care to children and parents while addressing their medical needs. She helps them resolve financial concerns and administrative and logistical issues. Patient care is paramount to Wendy, and she has been known to deliver medications to patients at their hotel to be assured they received them.

Wendy is an adored team member, making patients and their family’s lives a little easier in the toughest of times.

Kate’s leadership has made billing more efficient, with debt at an all-time low and helping reach many of Icon’s Full Potential Plan (FPP) initiatives. Kate is determined to provide further development and connect teams nationally - assisting in the National Administration Workforce Strategy development and implementation.

Beyond her professional expertise, Kate is approachable and open to ideas and fosters a collaborative work environment where innovation is encouraged. This led to Kate playing a pivotal role in implementing training packages – helping her team grow and innovate.

Kate positively impacts Icon Group through her dedication, problem-solving skills, and exceptional service – an asset to all we do.

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Innovate

Cancer Care AU/NZ

Cancer Care AU/NZ

CHELSEA MAURO

IAN TEALE

Senior Radiation Therapist, Icon Cancer Centre Greenslopes, Queensland

Cancer Care Coordinator, Icon Cancer Centre Midland, Western Australia

Chelsea is committed to providing the best possible care and helping others to do so - and no matter how much she has on her plate, she will be there to assist.

Ian is passionate about providing extraordinary patient care and committed to upskilling, designing and implementing new processes to enhance patient outcomes at Icon Cancer Centre Midland.

Chelsea has been pivotal in developing and training for Greenslopes’ Ethos machine and supporting the wider radiation therapy group. Chelsea helped put this into clinical practice and rolled out the first adaptive patient cohort, collaborating with other Icon stakeholders in setting up training cases within the emulator.

Additionally, she has been heavily involved in the development and rollout of the neutral bladder filling protocol at Greenslopes - soon to be rolled out nationally. This provides a better patient experience and increases patient comfort while reducing the number of delays being encountered on the machines.

Through all this, Chelsea consistently maintains a high clinical workload and has recently taken on stereotactic radiation therapy planning. She brings abundant energy and has recently co-launched the Greenslopes Gazette, a monthly newsletter to inform patients of what is happening.

Chelsea gets everything done efficiently at an extremely high level of quality whilst still being able to support junior team members. Chelsea is an integral part of Icon Greenslopes, and the entire team value her contribution to both patient care and team morale and development.

Ian commenced as Cancer Care Coordinator in 2023 and has been pivotal in establishing the role within the centre and, more broadly, engaging with local health care providers to benefit patients. In particular, Ian has been passionate about engaging services and supports for patients with complex diagnoses and treatment regimens requiring dedicated cancer care coordination.

From the moment Ian began, he has built strong relationships with everyone in the Midland team and has fostered connections across health services in Western Australia to benefit patients.

Ian has contributed to key processes that make accessing the support of the Cancer Care Coordinator easy for staff and patients, including developing a referral framework, patient data collection process, reporting tools, appointment types and referral pathways. He has also single-handedly created a health service database on a wide range of support services for patients in the local community, empowering any team member to refer a patient easily.

Ian has worked tirelessly to enable patients to access timely care, from arranging in-home-care support and patient transport vouchers to donations of bras and breast pillows, as well as being a fundamental part of driving the Midland breast multidisciplinary meeting.

Ian is a well-loved member of the team at Midland. His engagement with the team and patients has led to an enormous amount of positive feedback, as well as enhancing patient care and outcomes. Ian is a wonderful representation of the Icon values.

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Innovate

Compounding

Compounding

LARISSA GOMES DOS REIS

CIARAN EBBS

Principal Scientist, Compounding Mount Waverley, Victoria

Customer Solutions Specialist, Compounding Mount Waverley, Victoria

Larissa is the guru for creative solutions and meticulous planning at Slade Health – her remarkable problem-solving abilities, and dedication to delivering well-thought-out solutions has undeniably elevated our organisation to new heights.

Ciaran is committed to providing a superior customer experience – guaranteeing streamlined processes and projects that result in better-nurtured customer relationships.

. Leading the stability lab team, Larissa has been pivotal in leading the development and validation of up to 11 analytical and cell-based methods per target molecule to support the extension of partial vials and finished product stability.

These studies are notoriously complex, and Larissa is creating world-leading outcomes. The enhanced partial vial stability studies have resulted in savings of millions of dollars in lost product and the extension of compounded product stability has been pushed from 24 hours to between 60 and 90 days.

These enhancements are enabling more care to patients in remote locations and providing increased flexibility for our hospital partners, with more treatment options for patients, reducing waste and assisting with operational planning. The extended stability also provides a market edge, enabling access to greater outsourced volumes yielding over a million dollars in additional GP. Larissa has proactively stepped up to tackle some challenging production issues this year. Utilising her technical and scientific expertise and resources, Larissa has driven improvements that have had significant positive impacts on production and customers. This includes her work on defining the root cause of slow-flowing infusion devices and supporting the validation of an alternate device, improving the data support for sanitiser efficacy, and validating of syringe mixing methodologies, all critical to meeting our regulatory obligations.

Larissa has exceptional analytical and organisational skills and an unwavering commitment to scientific excellence; these traits, combined with her focus on providing better patient outcomes drives the success of the stability lab, which will enable Slade Health to be a leader in this field with the ability to help more patients now and well into the future.

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Ciaran works across multiple customer-focused projects under the Slade Health umbrella. This includes working heavily with key stakeholders to understand their needs and feedback – helping them determine potential solutions. Besides relationship-building, Ciaran trains his team and customers on using new systems effectively – to make their lives easier.

Ciaran has played a vital role in multiple projects, including the SHOT Upgrade project and delivered the Charm integration project to QLD Health – enabling customers to upload their orders directly via Charm to Slade’s operating system, reducing time and workload for hospital pharmacists. Furthermore, Ciaran has dedicated his time to enhancing SladeConnect – Slade’s customer App – which now has over 450 users daily.

Ciaran has been instrumental in the implementation of these projects. His innovations and dedication to customers have helped Slade Health grow and fostered partnerships between Slade and hospital pharmacists.

Innovate

Pharmacy

Core

ANTHONY BYDEVELDT

PANG SZEE ONG

Lead Developer, Information and Technology

Deputy Director of Pharmacy, Epic Pharmacy Hollywood, Western Australia

Anthony is committed to discovering innovative approaches to streamline workflow for our frontline staff – helping them focus on providing the best possible care.

Pang is the changemaker whiz at Epic Hollywood – modernising the workplace with new digital technology and finding the best way to do things, with data to back it.

Anthony led the development of the nurse dashboard module of Chart Flow. This required developing an authentication process so hospital nursing staff could be authorised to send and track pharmacy orders from the ward.

Pang’s goal in his role is to help make the work of his team members at a large pharmacy site more efficient. To achieve this, he has introduced new ways of working and made key content more easily accessible - digging deep into reporting, analysis and investigation to understand the flow of inventory and work to help make sound decisions.

As the pilot implementation site, Epic Pharmacy Murdoch has seen a significant decrease in phone inquiries and an increase in efficiency since the commencement of the application. It has enhanced operational efficiency by enabling better collaboration with hospital partners who have highly commended the application for its ability to track order statuses, add notes, and send orders directly from the ward.

An improvement in patient care has also been observed, with nursing teams being able to submit medication orders after pharmacy hours, ensuring they are queued for dispensing the following day.

Due to the success, the module will be rolled out across all pharmacy locations. This will result in an improved, efficient service model and support Icon Group pharmacies as a preferred provider for hospital pharmacy services.

One key implementation he made is the team’s use of SharePoint. His new set-up has allowed all team members to access critical documents and applications they need in one place. This allows live inventory data and on-the-go access for a large team, reducing inefficiencies and inaccuracies.

Pang’s innovative nature comes down to his passion for his team members – wanting to make their jobs easier and more enjoyable. His innovative mindset makes him a great asset to his team and Epic Pharmacy.

Anthony’s innovation is exceptional and has helped make the lives of our nurses easier, allowing them to focus on the most essential thing – caring for their patients.

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Innovate

Hong Kong

THIERRY IP Dispenser, Icon Cancer Centre Hong Kong Central

ICON香港癌症中心（中建大廈）- 配藥員

Thierry dedicates himself to providing the best possible service - finding the best way of working and always striving for better.

Thierry 致力提供優質的服務，尋找最合適的工作方式，並始終追 求更好。

Over the past year, with the continuous expansion of the business and an increasing number of patients, the workload in the pharmacy department has significantly increased. Despite work pressure, Thierry remains calm and dedicated, giving patients the best possible service.

With the constant advancements in oncology medications, Thierry actively learns and enhances his knowledge of pharmaceuticals to provide high-quality service. He takes the initiative to propose improvements to the medication dispensing process, aiming to increase efficiency and reduce the chance of errors. His suggestions have been recognised and highly praised by doctors and colleagues.

Thierry demonstrates a calm and thoughtful approach when faced with challenges, successfully overcoming obstacles and completing his work. He understands the vision of Icon and the value of innovation - finding new and better ways of doing what we do. Thierry is truly an inspiration to his team.

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過去幾年，隨著集團業務拓展和患者人數上升，藥房部門的工作 量亦隨之增加。雖然面對着工作壓力，但Thierry依然沉着應戰， 努力工作，為患者提供優質的服務。 隨著腫瘤科藥物的不斷發展和進步，Thierry亦不斷努力學習和 增強自己對藥物的了解，以求提供優質的服務予患者。他更主動 提出建議以改善配藥過程，提高配藥效率和減少出錯的機會。 他所提出的建議更獲得一眾醫生和同事的高度認同和讚揚。 在面對挑戰時，Thierry總是冷靜面對，深思熟慮，並找尋最適合 的方法，成功克服障礙，完成工作。他充分了解ICON的願景和價 值觀 —— 創新，發掘到更新穎和更好工作方式。Thierry無疑成為 了團隊的靈感來源。

Innovate

Pharmacy

Pharmacy

SAM BROWN

KEIRA DIAZ

Pharmacist, Slade Pharmacy Noble Park (Southeastern), Victoria

National Training Lead, National Training – Pharmacy

Sam is an innovative pharmacist leading the way on new practices and policies in the pharmacy oncology field.

Keira illustrates energy and willingness to help anyone, anytime – bringing her unique skills and innovation to push the national pharmacy team to new heights.

Each day, Sam leads the Rehabilitation and Antimicrobial Stewardship (AMS) across Southeastern Private Hospital. Her organisational skills and clinical expertise assist in correct antimicrobial use for the most appropriate duration. She reports to the hospital monthly and voices discrepancies of prescribers not meeting the stoplight.

She has used her innovative skills to create the extensively utilised antimicrobial stoplight at the hospital and is the goto person for AMS-related queries. Some sites across the area now seek advice from Sam for her role in AMS. With her articulations and confident public speaking, Sam hosts pharmacy orientation, providing professional guidance at all times.

Beyond general duties, Sam is the in-house craft master, ready to decorate each season, especially Christmas and Footy season, bringing joy into Noble Park.

In her role, Keira leads the development of the pharmacy training strategy – including reviewing master rosters for each site and introducing a training process for site managers to understand best practices in managing labour.

Keira’s new implementations have improved labour controls across the pharmacy division and innovation in how the pharmacy teams work, which is paramount for the division’s success.

While the full-scale training strategy has yet to be rolled out across the pharmacy division, those who have integrated the training have attested to the benefits and already think differently about how they work. The pharmacy division is looking forward to the full strategy rolling out and reaping the benefits of this new way of working.

Sam is a remarkable and innovative pharmacist – greatly valued by her colleagues and others who cross paths with her.

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On-Purpose

On-Purpose Doing everything with the aim to deliver exceptional healthcare

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On-Purpose

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On-Purpose

Cancer Care ASEAN

Cancer Care AU/NZ

CHRISTINE WIJAYA

HELEN TEDESCO

Medical Concierge Manager, Icon Cancer Centre Farrer Park, Singapore

Site Manager, Icon Cancer Centre Tennyson, South Australia

Christine is a positive presence at Farrer Park and the first face people see when they enter – making patients, family members and other staff members feel welcomed.

Helen brings a creative mindset to finding new solutions challenging the status quo, problem-solving and continuously striving for excellence in healthcare and culture.

As a medical concierge, Christine supports the team through translations, recently helping translate PET-CT materials for Indonesia.

Joining the team in 2022, Helen’s strive for excellence in healthcare has led to innovative ways to question and evolve current care models. Among her most notable contributions was her deep dive into understanding treatment options, tumour stream trends, private health funding options and chair utilisation. This brought teams from - pharmacy, research, IT, and cancer care together to support improved patient flow and experience.

Christine manages the Icon Concierge mobile and email, creating an invaluable point of connection for patients when they need it. When meeting Christine, every patient, partner, doctor and stakeholder receives seamless, thoughtful and caring service.

Christine does not hesitate to extend herself to support on additional projects or jobs assigned to her in aid of other departments and colleagues.

She is highly reliable and turns in timely reports and data - as well as close follow-up with patients and doctors.

Christine is an asset to Icon and is a valuable member of the Business Development and marketing team - putting in her best efforts at every opportunity.

Helen’s ability to question and analyse systems and outputs has also led to a reporting revamp, establishing minimum data sets for regular reports to doctors to support ongoing understanding of their referrals.

Beyond her technical innovations, Helen brings innovation to connection – with her significant relationships across the public and private health sectors. She finds creative ways to link key stakeholders, co-hosting the Federal Health Minister on a site tour with partners from Day Hospital Australia to capitalise on the opportunity to discuss how the private sector can support the broader health system.

Helen’s open-mindedness and encouragement of new ideas have empowered her colleagues, fostering a culture of continuous improvement and encouraging new ideas, leading to a better experience for patients and our staff.

Helen embodies the spirit of progress and excellence and uses her energy and determination to bring people along on the journey of providing exceptional healthcare.

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On-Purpose

Cancer Care AU/NZ

Cancer Care AU/NZ

MIRIAM EDWARDS

ROSSA KING

Radiation Therapist, Icon Cancer Centre Noarlunga, South Australia

State Clinical Research Coordinator Manager, Icon Cancer Centre Hobart, Tasmania

Miriam dedicates her time to being the best version of herself to provide the best care – upskilling wherever possible to generate the highest quality work.

Rossa embodies Icon values through her unwavering commitment to patient care, research, and equity – making our centres a “beacon of hope” for patients.

Through her passion for creating connections, Miriam forms strong bonds with patients, and you can see their appreciation for her manner and warmth reflected in their smiles. And she loves to see them smile, with efforts like dressing up as Pikachu for Daffodil Day, not out of the ordinary for her.

Rossa played an instrumental role in establishing the Icon Hobart Clinical Research Centre in 2021. Since opening, the program has experienced exponential growth under her guidance - now boasting four dedicated research staff.

This expansion has allowed ground-breaking clinical trials in Tasmania, reducing the need for patients to travel to the mainland. In numbers, Rossa’s impact has helped the program launch 20 active studies, considered over 100 patients for trial access, and consented to over 40 patients to commence treatments on the clinical research program.

Harnessing the opportunity to advance healthcare, Miriam is one of the lead radiation therapists in the ‘AutoContour’ software pilot. This pilot is testing automated delineation of organs on planning CT scans, which has significant potential to improve both efficiency and quality of practice within the RT planning function. Miriam will be a key stakeholder of the software’s implementation team across Icon sites, supporting training and development.

Beyond this, she recently received competency in Lung SABR (Stereotactic Ablative Radiation Therapy) planning and now supports other sites, including training two new radiation therapists at Mildura before opening.

Miriam constantly strives for accuracy and works openly and inclusively. She is always willing to assist other departments and sites who request her expertise. She excels in providing the best care for her patients and colleagues – making her an exceptional part of many Icon cancer centres.

In 2022, Rossa was appointed the Victoria and Tasmania State Clinical Research Coordinator Manager, a testament to her exceptional work.

Rossa epitomises the essence of a team player, consistently going out of her way to assist and support all members of her team, the Icon Hobart team, and the broader organisation. Her dedication and collaborative spirit inspire those around her to strive for excellence.

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On-Purpose

Compounding

Compounding

KELLY PRGOMET

JESSICA LOVEGROVE

Quality Associate, Compounding Geebung, Queensland

Production Supervisor, Compounding Mount Kuring-Gai, New South Wales

Kelly is dedicated to quality care, work and leadership – stepping up, and taking all tasks in her stride and producing them to the highest standard no matter what.

Jessica is a passionate leader - working closely with her team to improve their skills and experience at Slade Health while continuing to grow herself as a leader.

Kelly is part of the Geebung Quality team, which requires performing at a high standard in difficult situations. Kelly helps in any way she can, including addressing significant bodies of work to address a backlog and helping in a TGA audit. She recently stepped into Acting Site Quality Manager for a period, leading the team with her attention to detail and constant positive presence.

In her role, Jessica brings the power of connection to help her team grow and significantly improve compliance, teamwork and general togetherness. Beyond leading her team, Jessica is part of the Slade Health Extractable Volume working group - set up to ensure each vial of starting material is fully utilised.

She assisted in training and guiding all sites to help consistently apply the process.

Kelly has done all this while going through cancer treatment and raising a young family – making her an inspiration to her Geebung team. She has provided first-hand updates to staff on her journey as a patient and recipient of Slade products, enabling our team to understand the impact of their work.

She helped achieve best-in-class results in FY23 - resulting in significant savings in starting materials, efficiencies to supply, and reducing decontamination times, clutter and bioload. She also improved the compounding instructions, leading to better efficiencies and reduced errors across sites. Her passion for the program, attention to detail and ability to collaborate was pivotal to those results.

Despite her personal challenges, Kelly provides high-quality work, resulting in significant progress to the point that site KPIs are sustainably achievable. She is a fantastic asset to the team.

Jessica has had the chance to share her knowledge and warmness, recently travelling to Auckland and Brisbane to spread the developments from Mount Kuring-Gai. Her expertise and passion are infectious and subsequently have driven an upturn in both sites.

Jessica is an adored part of her team and embodies all Icon values.

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On-Purpose

Core

Pharmacy

ANGELA DARR

JENNIFER MURRAY

Procurement Assistant, Procurement

Pharmacist in Charge, Epic Pharmacy St Andrew’s Toowoomba, Queensland

Angela is a passionate professional with an analytical mind, helping our pharmacy teams to focus on the most important thing – their patients – by creating streamlined processes and efficiencies.

Angela is a crucial part of running the new data management systems inbox for procurement, which has been launched in line with department structure changes.

She always embraces new processes and functions - seeing them as an opportunity to learn. On her initiative, she pitched a more efficient way to arrange the procurement shared inbox and volunteered to work on a weekend to roll out this system without impacting our work. Further, in the lead-up to launching our new request ticketing system, Angela did a deep dive to understand the primary system and enact improvements to workflow and service for our pharmacies.

Angela is a valuable asset to the Procurement team, spending time with anyone who needs help and seizing change as an opportunity to learn.

Jennifer has a passion for making the workplace as efficient and happy as possible – always finding a way to improve the technical and cultural aspects of the pharmacy.

Jennifer has been instrumental in many improvements at Epic Pharmacy Toowoomba, including providing the team with scan eRx barcodes – something many thought could not happen.

Recently, a patient’s local pharmacy contacted Jennifer regarding an unusual drug they had received on a faxed prescription. Jennifer proactively contacted the doctor and hospital reception to find out more and helped the drug get dispensed. Jennifer then contacted the patient and told them it would be with them the following day. This exemplifies Jennifer’s ability to exceed expectations and provide solutions.

To her team, Jennifer is always there when she’s needed – whether for help on a job or a need for a boost when at full pace.

Jennifer always looks ahead to the future to create continuous improvements for the team and business, encouraging the team to improve and achieve more every day – ultimately growing the business.

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On-Purpose

Pharmacy

Pharmacy

STEPHANIE BROWN

DENISE THOMSON

Operations Manager, Slade Pharmacy Mount Kuring-Gai, New South Wales

Pharmacy Technician/Business Manager, Icon Pharmacy Wesley, Queensland

Stephanie is an exceptional leader – taking on every task and challenge with enthusiasm and good humour while pledging kindness and compassion to all her team.

Stephanie manages a large team of pharmacists and technicians and oversees Australia’s largest Pharmaceutical Benefits Scheme dispensing pharmacy. Her focus on efficiency and process has seen her minimise 60-day owings to less than 5%, deliver results well beyond those budgeted and undertake numerous process deep-dives to deliver production gains. One of the quality improvement programs led by Stephanie in 2023 sought to reduce the order turnaround times and maximise the compounding capacity for Slade Health’s morning shift. To do this, Stephanie had to flip the workflow process completely.

Her improved workflow managed to deliver an additional 150 units in the initial phase of the trial, which continues to grow and have a positive impact on overtime and productivity.

Stephanie will always accept a request for assistance from management or a colleague, which regularly sees her delivering well beyond the scope of her role. This year, she has assisted Icon Canberra, Port Macquarie Pharmacy and several other sites, providing an extra hand to train new and current staff on new systems, as well as assisting with multiple PPU audits.

In between all that, she organises countless fundraisers for cancer charities.

Stephanie’s willingness to do what she can for her team and patients – including driving 330 kms to give a patient their treatment – is an inspiration to all at Mount Kuring-Gai.

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Denise shines as a leader - demonstrating exceptional dedication to her work, patients and team.

Being a team member with multiple roles, Denise has a renowned ability to work collaboratively while delivering exceptional outcomes.

When River City Pharmacy moved to the new facility at the Wesley Specialist Centre in Brisbane, Denise played an integral role. Moving a whole pharmacy and its operations was complex, with many logistical challenges, yet Denise took it in her stride. Throughout the project, she facilitated and coordinated requirements, acting as the conduit between the project and operations teams while providing practical insight into the pharmacy design. The successful relocation and commencement of operations was made possible due to Denise’s energy, humour and attention to detail.

Beyond this, she has achieved the lowest script value since August 2022 - no mean feat.

Denise’s actions reflect a strong work ethic that has positively impacted the organisation. The team at Icon Wesley values the contribution she makes every day.

On-Purpose

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Nurture

Nurture

Caring for patients and their families during themost challenging times

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Nurture

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Nurture

Cancer Care ASEAN

ASZALINA BINTE ARSHAD Senior Patient Service Officer, Icon Cancer Centre Farrer Park, Singapore Aszalina is always willing to go the extra mile for her patients and colleagues – providing them with the best possible assistance.

She is always on the go, responding promptly to patients and family members’ enquiries and ensuring they receive timely assistance. She communicates information and solutions to address a patient’s concerns – ensuring they understand their options.

Recognising the diverse needs of patients, Aszalina has actively prevented delays in treatment by liaising with patients out of hours who are critically ill and living overseas. This attention has been a vital link in supporting their care closer to home.

Aszalina’s calm and reassuring manner enables her to build rapport with patients quickly. Through her openness to listen and engage in conversation, she provides guidance and support that is tailored to the patient’s circumstances throughout their time in our care.

Aszalina’s extraordinary contributions have helped raise service standards at Farrer Park to another level, and she is a well-loved and respected team member.

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Cancer Care AU/NZ

MARGIE MCKELLAR Registered Nurse, Icon Cancer Centre Gold Coast University Hospital, Queensland Margie is devoted to nurturing her patients and colleagues to help them feel important and that all their needs are met.

Margie’s positive impact on patients is life-changing. One patient was having an incredibly tough time before starting treatment. Margie could see it and took time to understand and learn more about the patient’s situation. This patient was homeless - living in their car. Margie researched different community centres that would be able to support him throughout his treatment. Since finances were an issue, treatment-related creams and medications were sourced with Margie’s never-give-up attitude. Her time, compassion and care in this instance is one of many.

She is a listening ear for every patient in hardship and will seek help or solve their problems where possible. Margie brings joy and comfort to Icon Cancer Centre Gold Coast University Hospital patients and colleagues alike and is a valued member.

Nurture

Cancer Care AU/NZ

Cancer Care AU/NZ

MYRA MCRAE

ELEANOR SPENCER

Registered Nurse, Icon Cancer Centre Geelong, Victoria

Admin Manager, Icon Cancer Centre Wahroonga, New South Wales

Myra is a positive and nurturing presence to all she meets – bringing joy to her colleagues and extending exceptional patient care.

Eleanor is known as the “heart behind the Wahroonga team” - setting an exceptional level of care filled with grace and kindness.

Myra works closely with other parts of the nursing team to help the nursing sector run much more smoothly and has been responsible for quality improvements occurring onsite in Geelong recently. She is always open to providing her colleagues advice, whether work or personal-related.

Eleanor is the face of Wahroonga, with a fantastic work ethic – being the first one through the door, the last one to leave and an enviable ability to multitask. Recognising times of pressure, Eleanor takes on extra work to help her team – sometimes working out of hours so important deadlines are met - and does it all with a smile. To Eleanor, there is always a solution, and her positive approach finds ways to solve whatever problems arise.

Myra lights up the room for her colleagues and patients. Her presence is felt so quickly, with patients and staff loving her happy and warm demeanour. Myra is sweet and gentle with our patients, and her team can tell that it has had a positive impact on many patients’ experiences these last couple of months.

Recently, Myra brought in her Tibetan singing bowl, sending the most amazing calming sounds and vibrations through the department – instantly lifting the energy for everyone.

Myra’s nurturing soul makes her a loved team member in Geelong.

She provides individualised care for each patient who walks through the door and gets to know them on a personal level, understanding their situation and struggles. She values the needs of those around her and is often selfless in her approach.

Eleanor does everything gracefully and kindly, and her exceptional dedication to care makes her a crucial, loved and respected team member.

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Nurture

Compounding

Compounding

LEANA HAWKINS

GEORGINA ALEFOSIO

Production Supervisor, Compounding Geebung, Queensland

Production Technician, Compounding Mount Kuring-Gai, New South Wales

Leana is committed to nurturing a kind, open workplace environment for her team members - listening to everyone and making them feel valued for their contributions.

Georgina brings positivity and compassion to every task and situation at work – looking out for the wellbeing of her colleagues and helping her team to produce the best work possible.

Leana leads the morning team at Geebung, helping them continuously achieve high-quality work. Through understanding the team, she recently initiated a program to get feedback from her peers to comprehend everyone’s workplace experience and assist in a positive one. This honesty box allowed her to break down the team’s barriers and start some strong foundations making for an effective team culture.

During busy periods and high-pressure times for her team, Leana remains kind, patient and nurturing, showing admirable resilience and dedication to her team. These attributes have allowed her team to perform beyond expectations through difficult periods.

Leana’s kind nature, care for her team, and ability to show compassion in stressful situations make her an adored leader at Slade Geebung.

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Georgina’s role involves varying tasks, including pumping out batches in the cleanrooms, making sure batches are getting sealed and helping others out in decontamination. She is willing to step into senior team member roles to fill in the gaps for supervisors, taking on extra responsibilities.

Beyond her technical duties, Georgina is pumping up the team at the start of the shift and reminding them to look after themselves, encouraging stretches and DoneSafe forms. She always thanks the team for their hard work before the shift ends, building great rapport and encouraging her colleagues to do the same. She actively communicates workflow to shift batches around to put less strain on the team.

New team members view her as a trusted team member and see her as their mentor. She listens to them and does her best to make everyone feel their work is appreciated, making her a much loved and valued team member.

Nurture

Core

Pharmacy

ANITA BALAKRISHNAN

STUART CRAVEN

Senior Financial Controller, Finance, Queensland

Pharmacist in Charge, Epic Pharmacy Tweed Heads, New South Wales

Anita is a dedicated leader and mentor, using her passion and drive to empower teams around her to excel in their roles and beyond.

Stuart is passionate about placing patient care above anything else – working tirelessly to create stronger connections and deliver exceptional care.

Stepping into the Senior Financial Controller role with Slade Health a year ago, Anita immediately showed her dedication and desire to understand the compounding operations – diving into its complexities, costs and current customer contractual arrangements. Over this time, Anita has built numerous business cases, analysed PBS data and successfully delivered the FY24 budget, no mean feat for someone so new to the division.

Stuart works at Epic Lismore but branches out to help the local area, being the sole pharmacist at the Tweed Hospital site. He delivers services directly to the hospital’s patients and liaises with the clinical team there. In his time, he has developed a good relationship with the staff – especially the nursing team - and helped streamline processes to guarantee the timely delivery of medications to patients. This helps patients by not forcing them to travel more often than needed – with some patients spending hours travelling to their appointments.

Stuart understands the stress this can cause, so he does what he can to deliver the best possible care.

Beyond the hours spent building a deep and accurate understanding of compounding, Anita has contributed to developing Icon’s Environment Sustainability and Governance (ESG) framework across the planet pillar. Her passion for the environment and belief that everyone can play a crucial role in reducing emissions has seen Anita commit countless hours of her own time to understand ESG and apply her data analysis skills to clearly articulate how Icon could approach a reduction in harmful emissions. This work sits well outside Anita’s every day, demonstrating her deep commitment to not only nurturing those around her but also the planet.

Stuart flies’ solo much of the time, but he takes it in his stride and actively solves an endless list of tricky questions. He is a massive help with the smooth running of the Tweed site, always caring and putting the patient and patient care first.

He is a vital member of the hospital and pharmacy teams working to improve the processes so that teams can get their work done efficiently – making him a valuable asset to the team.

An engaged and invested leader, Anita takes time to mentor her team. Her patience and approach to teaching are the driving force behind the team’s professional growth. During challenging periods - with demanding reporting timelines she makes herself readily available, providing guidance and support while encouraging the team to extend themselves both in their field and understanding of the Icon business.

Her commitment to the team’s growth and unwavering dedication set a shining example of exceptional leadership – making her an invaluable asset to the Icon team.

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Nurture

Pharmacy

Pharmacy

LORRAINE WONG

SARAH GIANASSI

Pharmacist Manager, Slade Pharmacy Box Hill, New South Wales

PPU Clinical Trials Lead, Epic Pharmacy Midland and PPU, Western Australia

Lorraine is an exceptional leader with a knack for making positive change – transforming the team to help them smash goals.

Sarah was a team leader in the Western Australia team before moving to the Pharmacy Practice Unit (PPU) team to take over the Clinical Trials Advisor role. Before moving to PPU, Sarah set up all the trial procedures and confirmed all monthly tasks were completed to the highest level. On top of that, Sarah completed a gap analysis for Epic Pharmacy Midland, identifying a gap in recording Medication Management Plans and medication counselling completion and introducing processes and procedures to close the gap.

Lorraine stepped into the Site Manager role at Box Hill late in 2022 during a time of change – her knowledge and nurturing nature are what the team needed. Since Lorraine has stepped into this role, Box Hill has majorly transformed.

Lorraine leads by example - she listens to her team and supports them to achieve their goals - she will jump in on the floor to help but also gives her team the tools to find solutions themselves so they can learn and grow. And notably, supports and indulges the team’s love for bubble tea!

With the guidance of Lorraine, the team are reaching their full potential - everyone works collaboratively and with the hospital - and patients are treated with the care we all strive for.

The leadership and mentorship Lorraine has shown over the past year have helped grow the team and business at Box Hill.

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When Sarah started at PPU, she began centralising the governance of clinical trials for pharmacy services. Sarah created a structure to assist sites with trial management and review our policies and procedures to standardise practice.

She has also conducted training for new staff members on new techniques.

Sarah constantly nurtures relationships with pharmacy trials teams and Icon’s research team and assists multiple sites to allow clinical trials to have strong clinical governance.

She is a valued member of every team she is part of and is helping nurture Icon’s reputation for clinical trials.

Nurture

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Teams

Team Finalists

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Teams

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Teams

Cancer Care ASEAN

Icon Singapore Business Office Team The Icon Singapore Business Office team are the backbone of Icon operations in Singapore – helping our clinical teams to provide the best care possible.

Though the last year was challenging for the team, they remained dynamic, sharpening and moulding each other’s strengths and weaknesses to complement one another and provide exceptional results - for their clinical teams and patients.

A new team was created in the office over the last 12 months to assist in the oncology insurance claiming process and to take care of accounts receivables. Notably, this new team helped immensely in standardising, training and emphasising the effective and efficient processes with all clinics without precedent.

The team recognises the need for good relationships and communication - supporting clinics, doctors and patients. By doing so, each team member truly embodies Icon values by translating energy, innovation, connection, purpose, and nurture into their day-to-day operation.

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Teams

Cancer Care AU/NZ

Gold Coast University Hospital & Gold Coast Private Hospital (combined team), Queensland Teams at the Gold Coast University Hospital (GCUH) and Gold Coast Private Hospital are diligent, caring, efficient and invested, resulting in exceptional patient care. Both hospitals are large, with a high volume of diverse patients. However, as a patient, you would never know, as everyone is given personalised, nurturing support tailored to their individual needs.

2023 has been an enormous year for these teams, with both sites working extended hours to accommodate an ever-growing workload and several technology changes. Throughout it all, their profoundly positive attitude and commitment to care meant the focus on patients never wavered, and they successfully supported each other while implementing changes to advance patients’ healthcare now and into the future.

When the new TrueBeam was installed at GCUH, the radiation therapists, medical physicists, nurses & admin officers worked extended hours, enabling it to be commissioned efficiently. Its positive impacts are far-reaching, with the site averaging over 100 patients across the two machines at GCUH per day and 28+ at Gold Coast Private with a high stereotactic treatment workload.

During this time, the radiation therapists also supported all disciplines to transition clinical software from Mosaiq to ARIA. However, the sheer depth of learning and challenges did not stop them from providing the best care possible.

The high patient numbers across the Gold Coast radiation oncology sites saw the nursing team going above and beyond for every patient, regardless of how busy they were on any given day. It is not unusual for each nurse to have more than 20-30 patient encounters a day, which requires incredible triaging of symptoms and treatment of side effects to ensure the patient’s care is not compromised.

And at the front of all this is a warm team of admin officers who deliver the utmost professionalism despite the stress.

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Teams

Cancer Care AU/NZ

Icon Cancer Centre Mildura, Victoria Despite being a relatively new team, Icon Mildura goes the extra mile to smash goals and ensure patients receive the best care closer to home, as proven by the ongoing positive patient feedback.

Even before the centre opened, every team member demonstrated their passion, dedication, and drive to give the best possible experience to each patient. Radiation oncology was relatively new to many of the nurses and admin officers in the Mildura team, so the radiation therapy team went the extra mile, starting early and finishing late to ensure their colleagues understood everything needed to be confident and capable of delivering and supporting treatments.

There is no doubt the team worked exceptionally hard to open the Mildura centre with a bang – and boy, did it open with a bang! A single machine site, Mildura went from going live to treating 35 to 45 patients per day in less than a month. The small team took this in their stride and managed to plan and treat onsite with minimal support. Their connection to each other and the community drives this exceptional result and why patients will continue to choose Icon.

While learning and finding their feet, the team displayed Icon’s values in interacting with each other and their patients. Since the very first patient, the team has strived to make sure that every person has the best possible experience during one of the most challenging times in their life. Feedback from patients has shown the Mildura team has achieved that and more.

The collective energy of this team is impactful on all those around them, and they have had an Iconic first year of operation.

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Teams

Mainland China

Icon Cancer Centre Sanmenxia, Mainland China The Icon Cancer Centre Sanmenxia Team live by Icon’s goal – giving more people access to the best possible cancer treatment closer to home.

The team has treated more than 600 radiotherapy patients in the past one and a half years and delivered more than 15,000 patient treatments over their entire operations. Sanmenxia Cancer Centre staff patiently listen to their patient’s concerns, provide personalised service and help relieve any stressful emotions which patients may experience - building a patient’s confidence in their treatment and outcomes.

Through meticulous and professional medical services, Icon Sanmenxia has created an excellent reputation among local patients and healthcare providers and has made outstanding contributions to the local radiotherapy industry.

At the same time, they have actively participated in training by Icon Group head office and took the lead in introducing internationally advanced DIBH (Deep Inspiration Breath Hold) and HyperArc technologies to the local area, which not only benefited local patients but further enhanced Icon’s brand influence in the local area.

The collective dedication of the team has helped provide a world-class standard of patient care in Sanmenxia.

三门峡ICON肿瘤中心

三门峡ICON肿瘤中心的医疗团队践行着ICON集团的目标，即让更多的人在尽可能离家近的地方得到最好的肿瘤服务。

在过去一年半的时间里，该团队通过放疗技术为600多名患者提供了治疗。 自中心建立以来，医疗团队共为15000多名患者提供了肿瘤服务。 三 门峡ICON肿瘤中心的医疗团队耐心倾听患者的顾虑，提供个性化的医疗服务，并帮助患者缓解可能遇到的紧张情绪，从而建立患者对治疗和结 果的信心。 通过提供细致且专业的医疗服务，三门峡ICON肿瘤中心在当地患者和医疗机构中树立了良好的口碑，为当地放疗行业做出了突出贡献。

与此同时，三门峡ICON肿瘤中心积极参与ICON集团总部的培训，率先引进国际先进的深吸气屏气技术（DIBH）和HyperArc技术，不仅使当地患 者受益，也进一步提升了ICON集团在当地的影响力。 医疗团队的集体奉献精神为豫晋陕金三角地区的患者提供了世界一流的医疗服务。

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Teams

Compounding

Slade Health Sales Team The Slade Health Sales Team are known as no ordinary team, bringing their innovative approaches to grow and provide exceptional service to Slade Health customers.

Recently, the Slade Health sales team submitted tender responses for Victoria and Queensland, providing unique opportunities to extend our services and deliver improved patient care to both states. The team submitted tenders for two significant private hospital groups, including novel ways to improve patient care through evolved service models. Over the last 12 months, several Slade-held state and public health contracts have gone to tender, positioning our teams to make a significant impact to more patients.

Each team member dedicated significant time to these submissions, providing detailed analysis and responses to multiple tender documents - making them tailored to the account and ensuring a competitive response.

Managing a high workload with a positive attitude does not phase this team. They work on these submissions while managing their general workload, which includes providing customer support and sales growth focus, often after hours. Further, the team manages customer contracts across Australia, ensuring all deliverables are fulfilled and managed and continued customer support.

The support Slade Health has gained from its customers is a testimony to the sales team’s focus on providing the best patient outcome every day, working collaboratively across each department to ensure tailored treatments arrive as ordered on time.

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Teams

Compounding

Woodville Project Team (Project Haighes), South Australia The Woodville Project Team, or ‘Project Haighes,’ has masterfully turned a three-year strategic vision into a remarkable reality, significantly enhancing national compounding capacity.

Their efforts of working together have not only advanced our network of facilities but have also established a critical local compounding presence in South Australia, in direct service to SA Health and 23 public hospitals, helping us provide more opportunities for care in South Australia.

In February 2022, they took handover of a brand-new Brownfield warehouse, marking the beginning of an ambitious project that the Woodville team has brilliantly brought to fruition.

Their meticulous attention to detail in the design and construction phases is reflected in the seamless integration and functionality of the facility that is operational today.

This accomplishment was further solidified by a rigorous phase of commissioning and validation, ensuring that every aspect of the operation met the highest standards of excellence. The result was an endorsement from the TGA, which awarded a manufacturing license to the site in October 2023 – a testament to the team’s outstanding dedication to quality and compliance.

To coincide with the facility’s licensing, in-depth operational planning was in full motion, with a workforce of over 25 people recruited and trained to transition volumes from our Melbourne facility to the Woodville site over the next quarter.

These operational achievements are a testament to all involved for collaborating to achieve significant outcomes, positioning Slade Health to maintain our exceptional reputation of quality and service to the state of South Australia.

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Teams

Core

Icon Nursing Education Team (INET) The Icon Nursing Education (INET) team radiates energy - which they funnel into supporting the nursing teams with resources and opportunities to enhance their skills and expertise.

At Icon, a primary point of difference is the support to frontline nursing professionals by sector-leading experts from within the organisation, and the INET team exemplify this.

They are approachable, accessible and quick to respond, providing a backbone of support when it is needed while importantly planning and developing solutions to challenges faced within the sector.

As Icon has undergone extensive growth, with the addition of new centres in more countries and the delivery of new and extended services and programs, INET has continued in their commitment to ensuring we have competent, capable nurses across our organisation delivering safe, exceptional care.

This is seen in the development of the onboarding program for new nursing team members in Radiation Oncology and Medical Oncology.

The team take the time to individualise each member’s induction based on the new starter’s previous experience and knowledge. Timetables are created in collaboration with their site and clinical facilitator to enable a smooth onboarding, allowing new team members to be prepared and set up for success when they hit the floor.

Beyond induction, a comprehensive and robust training calendar has been developed to provide relevant and real-time upskilling opportunities for all levels of experience in our nursing cohort so they can grow and develop within their careers.

These targeted onboarding and education sessions embed the value Icon places on career development, which has contributed to an increase in nursing retention within the Group – an outstanding result.

Looking ahead, the INET team have developed a strategic plan to address the nursing workforce shortage and delivered a New Nurse Graduate Programme.

Feedback from the graduates and colleagues onsite report the exceptional quality of this course, with all the graduates nominating they would stay on as an Icon team member. Recruitment for 2024 is underway.

While education and training are at their core, it’s not all they do.

The INET team support our clinical departments with practice updates, practice changes, competency assessments, new therapies, and new workflows by developing relevant policies and procedures, training and assessment tools and education programs.

They share their expertise with all core departments across various activities and projects, from accreditation, process improvements, reporting, policy changes and implementation.

The endless support and structure the INET team generate behind the scenes provides a solid foundation for our highly skilled, engaged, and compassionate nursing teams to stand on as together they all strive to lead the way in providing exceptional care to more patients closer to their homes.

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Teams

Pharmacy

Slade Pharmacy Mount Kuring-Gai, New South Wales The Slade Pharmacy, Mount Kuring-Gai, team help allow high-quality outcomes for patients daily - consistently demonstrating dedication, precision, and innovation.

From pharmacists to technicians, admin team members and more – the teams complement each other and band together during busy periods to deliver quality care. They never miss a deadline and continue to smash goals. Their commitment to excellence is evident in every aspect of their work, from meticulous compounding procedures to the seamless coordination of production schedules.

Mount Kuring-Gai introduced a remote service provision – helping other sites remotely while retaining all their current customers and adding extra clinics. This service, led by the Clinical Pharmacy team, has assisted other Icon centres and pharmacy sites, and the team has found new ways to help remotely to allow patients at these sites to continue to receive treatment.

The Pharmacy Administration team has consistently performed at a high standard - ensuring prescription management has been efficient - resulting in the delivery of excellent PBS owing values meeting set KPIs. The team stick together like glue, supporting and training each other to ensure we can provide the best possible service to customers and patients. They are not content with the status quo and actively seek out innovative solutions and stay current with industry best practices.

Mount Kuring-Gai is constantly growing, and each member welcomes new starters with open arms – providing training and availability for questions and help. They do everything they can to empower and uplift each other – for example, lifting the team spirit with the monthly Salad Club gathering!

Mount Kuring-Gai excels in providing patient treatments on time – helping the community receive the best possible care, and positively impacting Icon’s success.

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Teams

Pharmacy

Slade Pharmacy Noble Park, Victoria The team at Slade Pharmacy Noble Park work seamlessly together, providing their stakeholders with unparalleled service earning them the prime position of a trusted and respected pharmacy provider.

Customers of Slade Noble Park praise the team for their consistent high-quality service, professionalism, and positive attitude.

A recent customer satisfaction survey showed everything the team does has exceeded expectations – with an average overall rating from 2020 to 2023 sitting at 4.7 out of 5, and quality of service at 4.8/4.9.

These ratings support their reputation for exceptional service and ‘rapid’ responses. Every day they promptly review inpatient charts, order the correct medicines, perform medicine reconciliations and pick up any errors immediately – always holding themselves accountable and following through with their promises.

The team’s flexibility and patient-centred approach were recently highlighted by a hospital employee who praised them for taking the time to sharing their expertise. She had come from a public health background and was seeking answers to bolster her understanding of the differences between public and private hospitals, both clinically, and administratively. The team took their time answering her questions, providing her with the confidence and information she needed to work in an unfamiliar system. This is only one small example of many that showcase the deep commitment of this team.

Kindness, understanding and compassion is ingrained throughout the team, underpinned by some of the longest-standing tenures within the company. Four employees with the Noble Park team have been there for over ten years, with each member adding to the overall consistent and exceedingly high standard of service.

Spearheaded by a caring manager, the strong bond within the team allows them to overcome any challenges they face; there is never any issue they can’t resolve.

Going beyond expectations to provide all customers with the needed advice and solutions, they exemplify everything Icon values.

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Teams

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Service Milestones

Service Milestones At Icon, our ability to provide exceptional healthcare to people closer to their homes is made possible due to the strength, dedication, skill and experience of our people, and we are incredibly grateful for people choosing to share their expertise, knowledge and energy with us.

This year, we celebrate and recognise those who have been with Icon for 20 years and over and express our deep respect and appreciation for all you’ve done and continue to do.

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Service Milestones

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Service Milestones

20 Years

DUNCAN GOODYEAR Pharmacist

20 Years

LINDA HOLLAND Pharmacy Assistant

20 Years

FELICITY MARTEN Pharmacy Administration Manager

20 Years

TRACEY SAMES Clinical Nurse

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Service Milestones

20 Years

MELINDA KELLY Radiation Therapist

20 Years

TAMMIE GORDON Medical Secretary

20 Years

NAHID WASIMI Clinical Pharmacist

20 Years

JOYCE KOH Inventory Manager

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Service Milestones

20 Years

SONJA CHEERS Charge Radiation Therapist

20 Years

RAEINA GARDNER Stem Cell Transplant Coordinator

25 Years

SHARRON MARTIN Pharmacy Technician

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Service Milestones

25 Years

LINDSAY TOMKINS Pharmacist - Operations Team

30 Years

ROBYN SPINDLER Procurement Analyst

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