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World-class Healthcare Service with a Filipino Touch
Legato Philippines shares how the role of malasakit is helping power service excellence and rapid growth
By Legato Health Technologies Philippines, Inc.
After its successful launch in Manila, Legato has headed south to Iloilo. In photo is Legato’s site at One Fintech, Iloilo Business Park in Mandurriao.
Legato Health Technologies Philippines, Inc. aims to not only change the healthcare industry but also to make a positive impact on business communities in the Philippines. Legato is the global inhouse center for a leading US health benefits company dedicated to improving lives while making healthcare simpler. Since its launch, Legato has been one of the fastest growing companies in the industry – ending 2019 with more than 800 people and plans to bring on many more. As the company heads into its second year, it is taking on the challenge of setting up an additional office in the city of Iloilo.
“We’re aggressively ramping up our capabilities in the Philippines,” said Nora Terrado, Country Head for Legato Health Technologies Philippines. “We are offering rewarding careers to top talents, and are going to show the world what Filipino service excellence is all about. We’ve already seen that our teams are taking on different types of work and making a real impact on those they work with.”
Legato’s culture is guided by the Filipino value of malasakit. Malasakit drives its relationship with associates, and embodies the compassion and care associates show to the members they serve. This allows Legato teams to build strong relationships and exceed expectations.
“Our impressive growth is the result of harmonious work across teams,” said Legato Philippines’s chief operating officer Ramon Villacorta. “We were working like an orchestra, making sure that everyone is playing their part. From our launch, we’ve operated like a startup with everyone pitching in to make sure we are doing everything we can to meet and exceed our goals.”
Terrado and Villacorta lead a seasoned team of experts in Information Technology and Business Process Management (ITBPM) and related industries. Terrado is a pioneer and leader in the ITBPM industry, having served as president of the Philippine Software Industry Association, trustee of the IBPAP, and the leader of several operations for global companies. She also fulfilled government service as Undersecretary in the Department of Trade and Industry.
Legato Philippines leaders: Nora Terrado (country head); Rajat Puri (president); Ramon Villacorta (chief operating officer)
A 25-year industry veteran, Villacorta is a known operations leader with experience from multinational organizations including Accenture, Dell, Pru Life UK, Allstate Life, as well as others.
During 2019, Legato brought on its first associates and continues to hire and invest in the skills they have. Last September, Legato launched a training program to assist Philippine registered nurses in passing the National Council Licensure Examination (NCLEX) so they can be registered nurses for US-based patients. By investing in attracting the top talent and allowing associates to develop new and valuable skills, Legato makes healthcare services better while also improving and investing in the business community in the Philippines.
