THE VIEW - February - English - Strategic Accounts

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THE VIEW

KEEP UP TO DATE WITH EVERYTHING THAT’S NEW AT IBEROSTAR

FEBRUARY2023

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3 INTHELOOP Latestnews 6 IberostarAlbuferas Fullrefurbishment-openingJune2023 10 Newresortphotography 14 INFOCUS IberostarSelectionLlaütPalma 16 INSPIRINGRESPONSIBLETOURISM Keysustainabilitymilestonesfor2022 30 WEAREIBEROSTAR MeettheQualityCentreteam 34

In the loop

Allyouneedtoknow aboutourresorts

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Latest news

Iberostar awarded at Fitur for its responsible tourism model

Distinguishedamong250 candidaciesinthemarine environmentregeneration category,Iberostarwonthe“Reto FiturNext2023”awardforits coastalhealthregeneration programthatlookstoprotect marineecosystemsthroughthe useofscienceandresearch.

Iberostar named Best Hotel Chain at the Travel Weekly Globe Travel Awards 2023

AishlingMcLoughlin,Iberostar BusinessDevelopmentDirectorUK andIreland,wasonhandtoaccept theprize,whichistheUK'smost prestigiousleisuretravelawardand isvotedforbyTravelWeekly's travelagentreaders.

TheView丨Iberostar
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SandraBenbeniste,DirectorofSustainabilityEMEA

Iberostar hosts Golf

Travel Center in a golf

Famtrip in Mallorca restaurant

SimonMckenzie,IberostarGolf

SalesDirector,hostedourpartners fromGolfTravelCenterforavisit offabulousgolfcoursesonthe islandandgreatIberostarhotels:

-IberostarCalaMillor

-IberostarSelectionLlaütPalma

-IberostarCristina

experienceblendingthebestof differentworldcuisines.

Guestswillenjoyitslovelyterrace, greatrangeofcreativecocktails, excellentwinelist,andsucculent foodusinglocallysourced products.

Intheloop丨Latestnews
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PatrickMcGaghy,GarthLlewellyn,SimonMckenzie,PaulCockman

Celebrating 25 years in Mexico

2023marksIberostar’s25yearanniversaryinMexico,acolourful,diverse andenchantingcountry,richinpopulartouristdestinations.

Wecurrentlyhave11five-starresortsinMexico,locatedonbeachfront locationsandharmoniouslyintegratedinlushtropicalsurroundings.

Allourresortsmeetthehighestsustainabilitystandardsandoffer100% responsiblysourcedseafood.

Allinclusive5-starqualityforyourcustomers:

RivieraMaya:7resorts

Cancun:2resorts

Cozumel:1resort

RivieraNayarit:1resort

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Iberostar recognised for its role in sea turtle protection

IberostarSelectionCancúnhas beenrecognisedbytheSeaTurtle MarineProtectionProgram2022.

Iberostarinstallsseaturtle sanctuariesallowingturtlestonest, givebirthandreachthesea,as wellasprovidingaplacewhere theycanbemonitored,whilstalso carryingoutawarenessand educationalactivitieswithguests.

Turtle release program in Brazil

Aturtlereleasewasheldonthe beachesofourcomplexinPraiado Forte,Brazil.

Theinitiativebroughttogetherover 400resortguestsandIberostar employeesinyetanotherexample ofIberostar’scommitmentto sustainabilityandenvironmental protectioninandaroundour resorts.

9 Intheloop丨Latestnews
10 Render

Full refurbishment: Iberostar Albuferas

Opening June 2023

The

topchoiceallinclusivebeachfrontfamilyresortinSpain

Thisspectacular4-starcomplexislocatedinaprivileged beachfrontlocationinPlayadeMuro(Mallorca),Spain’sbestbeach votedbyTripAdvisorusers.

Composedoftworesorts,oneidealforfamiliesandtheother suitedforalltypesofguests,thecomplexisundergoinga completerenovationandissettoopeninJune2023.

Moretocomesoon!

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Render

At a glance

▶ Directbeachaccessfrombothresorts.

▶ 9restaurantsandbars:

○ 3themedrestaurants:Spanish,Mexicanand Greek.

○ 2buffetrestaurants,24-hourStarCafe,icecream parlour,barandabeachgrillandbuffet.

▶ Newswimuprooms.

▶ Seafrontrooftopwithapoolandgreatviews.

▶ 7swimmingpools(2heated)forchildrenandadults.

▶ Fullyrenovatedchildren’sStarCamp.

12 Render TheView丨Iberostar
Intheloop丨FullrefurbishmentIberostarAlbuferas

New resort photography

Iberostar Grand Portals Nous*

▶ Typeofphotography:

- Pool - Lobby - Artgallery - SPA

▶ Numberofpictures:188

▶ DownloadthepicturesonMarketingTools

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TheView丨Iberostar
- Beach - Rooms - Restaurant - Bar *ThishotelisnotconnectedwithIHG

Dominican Republic

▶ Resortsinphotoshoot:

○ IberostarCostaDorada

○ IberostarPuntaCana

○ IberostarDominicana

▶ Downloadthepictureson MarketingTools

15 Intheloop丨Newhotelphotoshoots
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LlaütPalma
In focus IberostarSelection

Iberostar Selection Llaüt Palma

5-star adults-only hotel in Playa

de Palma, Mallorca

15-minutedrivefrom Palmacitycentre

A sophisticated choice only a stone’s throw away from Palma city centre

Thiselegant5-staradults-onlyhotelwith stunningviewstotheMediterraneanoffers sophisticatedfood,arenownedSPAandthe pioneeringIslandSummerPass,anewall inclusiveformatthatprovidesguestswith unparalleledvalue-addedservicesduringtheir stay.

Infocus丨IberostarSelectionLlaütPalma

Sultry, alluring and modern

▶ Hotelconvertedtoadults-onlyin2023.

▶ 15minutedrivefromPalmacitycenter.

▶ NewallInclusiveconcept:IslandSummerPass.

▶ SophisticatedAsianfusionrestaurant:KatagiBlau.

▶ Buffetrestaurantwithshowcooking.

▶ ExclusiveStarPrestigeroofterraceandchill-outarea.

▶ BestSPAinthearea:SpaSensations.

▶ Rentofelectriccarsandbikesavailable.

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TheView丨Iberostar
21 Infocus丨IberostarSelectionLlaütPalma

Island Summer Pass

Anenhancedguestexperiencethatgivesdaypassaccessto14 IberostarresortsinMallorca,includingrestaurantsandhotel facilities,aswellasexclusiveservicesattheIberostarSelection

LlaütPalma:

- ComplimentarymealatKatagiBlauAsianfusionrestaurant.

- Orza’sBarbecuemeals,takingplacetwiceaweek.

- Daytimeappetizersatthelobbybar.

-

ComplimentarybottleoffinewinefromMallorca.

- 2x1accesstoSpaSensations.

- IslandConciergetopersonalisegueststays.

22 TheView丨Iberostar

Island Concierge

Exclusive service for your customers

PartoftheIslandSummerPass,theIslandConciergehelps guestsorganiseout-of-hotelactivitiesandexcursions,as wellasprovidingrecommendationsonactivitiesinthehotel, includingSPAandrestaurantbookings.

23 Infocus丨IberostarSelectionLlaütPalma

Star Prestige

Small details. Amazing experiences

VIPamenitiesandaccesstoprivateandexclusive facilitiesinthehotel:

- Personalisedcheck-in.

- Exclusiveandreservedareainthebuffetrestaurant.

- Exclusiveaccesstotheroofterracewithadiverseselection offoodanddrink.

- 25%discountonSPAtreatments.

- 10%discountattheKatagiBlaurestaurant.

TheView丨Iberostar

Exclusivein-roomservices:

- Superiorrooms.

- Freeironingservice.

- Turndownservice.

- Choiceoftwopillowtypes.

- Specialroomservicebreakfast.

- Latecheck-out.

25 Infocus丨IberostarSelectionLlaütPalma

ThisAsianfusionrestauranthasbecomeamainstayfordeliciousfood, alwaysusingseasonalproduce,inasophisticatedsettingwithstunning seaviews:

- Àlacartemenuservingspectaculardishes.

- Setmenu(servedatlunchtime).

- Teppanyakishowcookingmenu.

OpensMarch1st.

WednesdaytoSaturday:from1pmto3pm-7:30pmto10pm Sunday:12pmto3pm(brunch)-7:30pmto10pm

TheView丨Iberostar
27 ▶ Horario: X-S:
D:
(Brunch)
Infocus丨IberostarSelectionLlaütPalma
13:00 a 15:00 - 19:30 a 22:00
12:00 a 15:00
- 19:30 a 22:00

Opening hours: 10am-7pm

TheView丨Iberostar

SPA sensations

A place to relax and unwind

Spacious,sophisticatedandelegant facilities:

- TwosaunasandTurkishbath.

-

Hydromassagebathtub.

- Icefountain.

- Bubblelounger.

- Underwatermassage.

- Waterfalls.

- Waterjets.

- Relaxationareawithoutdoorterrace.

29 Infocus丨IberostarSelectionLlaütPalma
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Inspiring responsible tourism

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2022 Milestones

We continue moving forward with our ambitious 2030 Agenda

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TheView丨Iberostar

Discover our key sustainability milestones for 2022

1. Reducingemissionsby10%

- 100%oftheelectricityfromour resortsinSpaincomesfrom renewablesources.

- 2resortsarenowfully electrifiedinMontenegro.

2. Reducingfoodwaste

- ImplementedWinnow,an artificialintelligence food-monitoringsystemthat savedtheequivalentof 533.000mealsin2022.

- In2023Winnowwillbe implementedinallourresorts worldwide.

1. 2.

3. Sourcingresponsibleseafood

- 100%ofseafoodinMexicois responsiblysourced.

- 90%ofseafoodinSpainis responsiblysourced.

- 76%ofseafoodinourresorts worldwideisresponsibly sourced.

4. Preservingandrestoring coastalecosystems

- Workingtoopena5thcoral nurseryintheIberostarPlaya

ParaísocomplexinTulum (Mexico).

- 3mangrovenurseriesinthe DominicanRepublicwithover 14000mangroveplants.

- 4coastaldunenurseriesin Mexicowith11000plants.

5. Implementinginitiativesto supportlocalfishing communitiesinour destinations.

33 Inspiringresponsibletourism 丨2022Milestones

We are Iberostar

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Quality center

A team of specialists dedicated exclusively to travel agents

Wespeakyourlanguageandunderstand yourneeds.Justask.Andifwedon'thave theanswer,we'llfindit!

▶ Multi-languageservice

English,Spanish,German,French,Italian,Portuguese.

▶ Expertadvice

Weofferresortanddestinationinformation,support arrangingforanyspecialneedsandrequestsof TravelAgentsandtheircustomers,andsolvedoubts orquestionsaboutourplatformsStarAgentsand IberostarPro.

▶ Reachusbyphoneoremail!

- +34971981550-MondaytoFriday8amto7pm.

- staragents@iberostar.com.

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TheView丨Iberostar

5 star service from 5 star team

PetraCicakova.QualityCenterSupervisor.

CarolinaLlama.QualityCenterAgent.

CristinaManitta.QualityCenterAgent.

AnnSchleff.QualityCenterAgent.

AliciaSanchez.QualityCenterAgent.

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WeareIberostar丨QualityCenter

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