THE VIEW - April - General

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THE VIEW

KEEPUPTODATEWITHEVERYTHING THAT’SNEWATIBEROSTAR

APRIL2023

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3 INTHELOOP Latesthotelnews 6 AcloserlookatIberostarPRO, ourB2Bbookingplatform 10 HOTELFOCUS IberostarHercegNovi,ahotelwithprivate accesstothepristineAdriatic 14 LEADINGRESPONSIBLETOURISM Discoverourdecarbonizationstrategy 24 WEAREIBEROSTAR MeetourQualityCenterteam:aone-on-one videointerviewwithCarolina 28 SPECIALSANDCAMPAIGNS 32

In the loop

Allyouneedtoknow aboutourresorts

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Latest news

TheiconicHotelMenceyin Tenerifenowoffersguestsand localsaCulinaryAcademywith activitiesthatincludecooking courses,show-cooking exhibitions,aswellasfoodand winetastings,amongother things.

Thisspacewasre-launchedin Marchinaneventpresentedby ChefPacoRoncero,a world-renownedChefwith2 Michelinstars.

Recognised by golf’s finest: Iberostar wins the IAGTO Outstanding Service Award 2023

IberostarHotels&Resortsreceived the2023IAGTOOutstanding ServiceAward.

Votedbyover670touroperators responsiblefor90%ofinternational golfvacationpackagesales worldwide,theIAGTOawardsare widelyconsideredasthemost prestigiousintheglobalgolf tourismindustry.

DiscoverIberostar’sgolfofferingin EuropeandtheAmericas.

“Aula de Cocina”: the Culinary Academy is back at Iberostar Heritage Grand Mencey
TheView丨Iberostar 6

Namaste Rock Painting at Iberostar Selection Anthelia

Guestswillbeabletopaintand decoratetopaintrockscollected onthebeach.

AmemberoftheIberostar’s renownedEntertainmentteamwhichorganisesthisactivity-will thenexplaintoaspiringartists:-) howtheirpersonalitytraitsare reflectedbythecoloursand shapespaintedontherocks.

Checkouttheaccountforlatest hotelanddestinationnews,cool photographyandvideoandthe mostinspiringexperiencesthatthis magnificenthoteloffersguests.

Followustokeepuptodate.

TheView丨Iberostar 7
Intheloop丨Latestnews

Iberostar launches a Sustainable Transport to Work Plan to promote a culture of low-emission mobility among its employees

TheSustainableTransporttoWorkPlanwillreduceby50% theemissionsderivedfromemployees'commutingtoworkby 2030.

Iberostarwillpromoteamoreefficientmobilitycultureamong employeesatitsheadquartersinMallorcaandallofitshotels worldwide.Thiswillbecarriedoutthroughthegradual implementationofdifferentsustainabletraveloptionsuntil 2025.

Thisinitiative,whichactsonScope3emissionslinkedtothe valuechain,ispartofourambitiousdecarbonizationplan,with whichwearecommittedtoachievingcarbonneutralityby 2030.

TheView丨Iberostar 8

Digital Hotel: innovation to enhance guest experience

Aspartofourcommitmenttotransformandenhanceguest experiencethroughinnovation,wearedigitalisingourresorts routestoenablegueststofindtheirwayaroundusingamap includedontheIberostarhotelapp.

Ourobjectiveistofacilitateaccesstoallpointsofinterestin ourresortsforourguests.

TheDigitalHotelMapfunctionalityisavailableatPlaya ParaísoResort(Mexico).Inadditiontoofferingarevamped in-resortexperience,italsosuggestsnewplacestovisit basedonguestinterestandsearchhistory.

TheView丨Iberostar 9 Intheloop丨Latestnews

IberostarPRO Your Iberostar sales portal

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TheView丨Iberostar

IberostarPRO is our booking platform exclusively dedicated to travel agents.

Using IberostarPro you will offer your guests memorable experiences and obtain a world of benefits:

▶ Instantcommissionstartingat14%.

▶ Earnpointsimmediatelybyaddingyour StarAgents*codeduringthebooking process.

▶ Payatyourconvenience,youcanchoose betweenbanktransferorcreditcard.

▶ QualityCentreprovidingspecialistsupport exclusivefortravelagents.

*StarAgentsisourloyaltyprogrammefortravel agents,withwhichyouwillearnpointsforyour bookings.

11 intheloop丨IberostarPro

4 reasons to choose IberostarPRO

▶ IberostarPROoffersawidevarietyof roomtypesandalwaysguaranteesthe lastroomavailable.

▶ ItfeaturestheuniqueMyRoomOnline functionalitythatallowsyoutoselect theexactroomforyourguests.

▶ Getthebestpriceonline,guaranteed.

▶ AtIberostarPROyouwillfindexclusive offerssuchasextracommissionsor specialcampaignstoalwaysofferthe bestdealonthemarket.

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Quick and easy registration

Registrationisimmediateandassoonasyoureceive theaccesscodestotheplatform,youwillbeableto

Inthisvideoyouwillseehoweasyitistoregister

Watch our 90" demo on how to register

13 intheloop丨IberostarPro
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15 Hotel focus IberostarHercegNovi

Iberostar Herceg Novi

4* Hotel in Herceg Novi,

26kmawayfrom Dubrovnikairportand 30kmfromTivatairport

A privileged location with private access to the Adriatic Sea

IberostarHercegNovioffersthebestofMontenegro, alittle-knowngemintheheartoftheAdriaticSea.

Thehotel,whichwastransformedin2019,isnestled intheBayofKotor,aUNESCOWorldHeritageSite thatbringstogetheraspectacularnatural environmentwitharichhistoricallegacyowingtoits Venetianinfluences.

NeartheprettyvillagesofKotor,PerastandHerceg Novi,thehotelisverywellconnected,about30mins awayfromtheairportsofDubrovnikandTivat.

HotelFocus丨IberostarHercegNovi

At a glance

▶ Spectacularnaturalenvironmentontheedgeofthe AdriaticSea

▶ Hoteltransformedin2019

▶ Privateanddirectaccesstothesea

▶ Unforgettableviewsfromtherooftopbar

▶ StarCampforkids

▶ WellnessareaandFit&Funforadults

▶ WaterSports(paddlesurf,Kayak,canoes)nearby

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19 HotelFocus丨Iberostar HercegNovi

All Inclusive resort with delicious cuisine

IdealforthosewholoveMediterraneanfoodorfeelliketrying traditionalMontenegrincuisine.Thehotel’smainrestaurant boastsaperfectsettingwithgreatviewstosea,andoffers greatinternationalandtraditionaldishesforbreakfast,lunch anddinner.

Openinghours

Breakfast:07:30-10:30

Lunch:12:30–14:30

Dinner:18:30–21:30

TheView丨Iberostar

4 bars and 4 ways to enjoy a drink or snack

- LaBahiaBar:Calmandrelaxed atmosphereinanamazingterracewith seaviews.

- Rooftopbar:Eveningcocktailswiththe stunningviewsinaromanticsetting.

- PoolBar:Aconvenientwaytograba cocktailorrefreshmentandtasty snacks.

- BeachSnackBar:Openinhighseason, offersbeachfrontdrinksandsnacks.

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Plenty of options to enjoy the hotel and surroundings

Fitness and wellness

- Fun&FiTprogrammeswithinstructor withnoextracost

- Thelatestgymequipmenttoexerciseby yourown

- Wellnessareawithsauna

- Fullyequippedtreatmentrooms

SAUNA

Reconnect with nature

- Guestscanspendhoursrelaxingandenjoyingthe Adriaticfromtheseasideplatformatthehotel’s beach.

- Theycanalsohirepaddleboards,kayaksand canoestopractisewatersportsinthecalmwaters oftheAdriaticthatoffernearlake-likeconditions.

Horario:

X-S: 13:00 a 15:00 - 19:30 a 22:00

D: 12:00 a 15:00 (Brunch) - 19:30 a 22:00

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Hoteldestacado丨IberostarSelectionAndalucíaPlaya
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Leading responsible tourism

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Decarbonisation

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TheView丨Iberostar
Moving from commitment to implementation requires immediate actions

From commitment to action, Iberostar is moving to decarbonising its hotel operations

▶ Wearecommittedto becomingcarbon-neutral by2030,20yearsahead oftheglobaltarget.

▶ Wehavelauncheda strategytoreduceour Scope1and2emissions by85%andourScope3 emissionsby50%.

▶ In2022,wereducedour emissionsby10%.Weare workingtomakefurther progressin2023.

▶ IberostarCristina(Mallorca)has becomein2023ourfirsthotel withoutdirectCO2emissions.

▶ In2023,wehavelauncheda globalplantopromote low-emissionmobilityforour employeesthatwillenableusto reduceemissionsfrom employeecommutingby50%.

Leadingresponsibletourism丨Decarbonisation 27

We are Iberostar

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Quality center

A team of specialists dedicated exclusively to travel agents

Wespeakyourlanguageandunderstand yourneeds.Justask.Andifwedon'thave theanswer,we'llfindit!

▶ Multi-languageservice

English,Spanish,German,French,Italian,Portuguese.

▶ Expertadvice

Weofferresortanddestinationinformation,support arrangingforanyspecialneedsandrequestsof TravelAgentsandtheircustomers,andsolvedoubts orquestionsaboutourplatformsStarAgentsand IberostarPro.

▶ Reachusbyphoneoremail!

- +34971981550-MondaytoFriday8amto7pm.

- iberostarpro@iberostar.com.

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TheView丨Iberostar

Meet Carolina, Quality Center Agent

IloveIberostarAlcudiaPark. Ihaveverybeautifulmemoriesinthishotel, enjoyingmyvacationswithmyfamily.The childrenreallyenjoytheirholidaysthere,playing inthepoolandintheStarCamp.

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Specials and Campaigns

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It's always summer at Iberostar: Andalusia Special

BookanyIberostarhotelinAndalusiaandget specialbenefits:

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16%commissionperbooking

- DoublepointsonStarAgents

- Aspecialwelcomesurprise foryourclientsplusmore!

- OfferisavailableexclusivelyonIberostarPro

BookingWindow:01/04-30/04/2023

TravelWindow:10/04-15/06/2023

IberostarPROisyoureasyaccesssystemtomakecustomerbookings offeringflexibleconditionsandpaymentproceduresatgreatrates! Registerhereforimmediateaccesswww.iberostarpro.com

34 TheView丨Iberostar

Pre-opening special: Albufera resort

- TriplepointsonStarAgents

Validforallbookingsmadeon Iberostarpro.comfromApril1to April302023andstaysfrom openinguntilAugust31.

Benefitfrom75%offon staragents.comandexperience anyofthetworesortsinperson.

Conditions:

Discountavailableforbookingson Staragents.comfromApril3toApril 30andstaysfromJune15toJuly31, withlimitedallotment.

AfterApril30theratewillnolonger bemodifiable.Anychangestoa bookingmadeafter30/04willrequire arevaluationofthebookingatthe priceanddiscountapplicableatthe timeofthemodification.

Specialsandcampaigns丨April2023
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