THE VIEW - April - General

THE VIEW KEEP UP TO DATE WITH EVERYTHING THAT’S NEW AT IBEROSTAR

APRIL 2023

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IN THE LOOP Latest hotel news

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A closer look at IberostarPRO, our B2B booking platform

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HOTEL FOCUS Iberostar Herceg Novi, a hotel with private access to the pristine Adriatic

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LEADING RESPONSIBLE TOURISM

Discover our decarbonization strategy

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WE ARE IBEROSTAR Meet our Quality Center team: a one-on-one video interview with Carolina

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SPECIALS AND CAMPAIGNS

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In the loop All you need to know about our resorts

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The View丨Iberostar

Latest news

“Aula de Cocina”: the Culinary Academy is back at Iberostar Heritage Grand Mencey

Recognised by golf’s finest: Iberostar wins the IAGTO Outstanding Service Award 2023

The iconic Hotel Mencey in Tenerife now offers guests and locals a Culinary Academy with activities that include cooking courses, show-cooking exhibitions, as well as food and wine tastings, among other things.

Iberostar Hotels & Resorts received the 2023 IAGTO Outstanding Service Award.

Voted by over 670 tour operators responsible for 90% of international golf vacation package sales worldwide, the IAGTO awards are widely considered as the most prestigious in the global golf tourism industry.

This space was re-launched in March in an event presented by Chef Paco Roncero, a world-renowned Chef with 2 Michelin stars.

Discover Iberostar’s golf offering in Europe and the Americas.

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The View丨Iberostar

In the loop丨Latest news

Namaste Rock Painting at Iberostar Selection Anthelia

Iberostar Selection Andalucía Playa is now on Instagram

Guests will be able to paint and decorate to paint rocks collected on the beach.

Check out the account for latest hotel and destination news, cool photography and video and the most inspiring experiences that this magnificent hotel offers guests.

A member of the Iberostar’s renowned Entertainment team which organises this activity - will then explain to aspiring artists :-) how their personality traits are reflected by the colours and shapes painted on the rocks.

Follow us to keep up to date.

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The View丨Iberostar

Iberostar launches a Sustainable Transport to Work Plan to promote a culture of low-emission mobility among its employees The Sustainable Transport to Work Plan will reduce by 50% the emissions derived from employees' commuting to work by 2030.

Iberostar will promote a more efficient mobility culture among employees at its headquarters in Mallorca and all of its hotels worldwide. This will be carried out through the gradual implementation of different sustainable travel options until 2025.

This initiative, which acts on Scope 3 emissions linked to the value chain, is part of our ambitious decarbonization plan, with which we are committed to achieving carbon neutrality by 2030.

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The View丨Iberostar

In the loop丨Latest news

Digital Hotel: innovation to enhance guest experience As part of our commitment to transform and enhance guest experience through innovation, we are digitalising our resorts routes to enable guests to find their way around using a map included on the Iberostar hotel app.

Our objective is to facilitate access to all points of interest in our resorts for our guests.

The Digital Hotel Map functionality is available at Playa Paraíso Resort (Mexico). In addition to offering a revamped in-resort experience, it also suggests new places to visit based on guest interest and search history.

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The View丨Iberostar

IberostarPRO

Your Iberostar sales portal

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in the loop丨IberostarPro

IberostarPRO is our booking platform exclusively dedicated to travel agents.

Using IberostarPro you will offer your guests memorable experiences and obtain a world of benefits: ▶

Instant commission starting at 14%.

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Earn points immediately by adding your StarAgents* code during the booking process.

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Pay at your convenience, you can choose between bank transfer or credit card.

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Quality Centre providing specialist support exclusive for travel agents.

*StarAgents is our loyalty programme for travel agents, with which you will earn points for your bookings.

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The View丨Iberostar

4 reasons to choose IberostarPRO ▶

IberostarPRO offers a wide variety of room types and always guarantees the last room available.

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It features the unique My Room Online functionality that allows you to select the exact room for your guests.

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Get the best price online, guaranteed.

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At IberostarPRO you will find exclusive offers such as extra commissions or special campaigns to always offer the best deal on the market.

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in the loop丨IberostarPro

Quick and easy registration ▶

Registration is immediate and as soon as you receive the access codes to the platform, you will be able to make your bookings.

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In this video you will see how easy it is to register with IberostarPRO.

Watch our 90" demo on how to register

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Hotel focus Iberostar Herceg Novi

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Iberostar Herceg Novi

4* Hotel in Herceg Novi, Montenegro

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Hotel Focus丨Iberostar Herceg Novi

26km away from Dubrovnik airport and 30km from Tivat airport

A privileged location with private access to the Adriatic Sea Iberostar Herceg Novi offers the best of Montenegro, a little-known gem in the heart of the Adriatic Sea. The hotel, which was transformed in 2019, is nestled in the Bay of Kotor, a UNESCO World Heritage Site that brings together a spectacular natural environment with a rich historical legacy owing to its Venetian influences.

Near the pretty villages of Kotor, Perast and Herceg Novi, the hotel is very well connected, about 30 mins away from the airports of Dubrovnik and Tivat.

The View丨Iberostar

At a glance ▶

Spectacular natural environment on the edge of the Adriatic Sea

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Hotel transformed in 2019

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Private and direct access to the sea

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Unforgettable views from the rooftop bar

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Star Camp for kids

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Wellness area and Fit & Fun for adults

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Water Sports (paddle surf, Kayak, canoes) nearby

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Hotel Focus丨Iberostar Herceg Novi

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The View丨Iberostar

All Inclusive resort with delicious cuisine Ideal for those who love Mediterranean food or feel like trying traditional Montenegrin cuisine. The hotel’s main restaurant boasts a perfect setting with great views to sea, and offers great international and traditional dishes for breakfast, lunch and dinner.

Opening hours Breakfast: 07:30-10:30 Lunch: 12:30–14:30 Dinner: 18:30–21:30

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Hotel Focus丨Iberostar Herceg Novi

4 bars and 4 ways to enjoy a drink or snack -

La Bahia Bar: Calm and relaxed atmosphere in an amazing terrace with sea views.

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Rooftop bar: Evening cocktails with the stunning views in a romantic setting.

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Pool Bar: A convenient way to grab a cocktail or refreshment and tasty snacks.

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Beach Snack Bar: Open in high season, offers beachfront drinks and snacks.

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Plenty of options to enjoy the hotel and surroundings Fitness and wellness -

Fun & FiT programmes with instructor with no extra cost The latest gym equipment to exercise by your own Wellness area with sauna Fully equipped treatment rooms

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SAUNA

Hotel destacado丨Iberostar Selection Andalucía Playa

Reconnect with nature - Guests can spend hours relaxing and enjoying the Adriatic from the seaside platform at the hotel’s beach.

- They can also hire paddle boards, kayaks and canoes to practise watersports in the calm waters of the Adriatic that offer near lake-like conditions.

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Horario: X-S: 13:00 a 15:00 - 19:30 a 22:00 D: 12:00 a 15:00 (Brunch) - 19:30 a 22:00 23

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Leading responsible tourism

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The View丨Iberostar

Decarbonisation

Moving from commitment to implementation requires immediate actions 26

Leading responsible tourism丨Decarbonisation

From commitment to action, Iberostar is moving to decarbonising its hotel operations ▶

We are committed to becoming carbon-neutral by 2030, 20 years ahead of the global target.

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We have launched a strategy to reduce our Scope 1 and 2 emissions by 85% and our Scope 3 emissions by 50%.

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In 2022, we reduced our emissions by 10%. We are working to make further progress in 2023.

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Iberostar Cristina (Mallorca) has become in 2023 our first hotel without direct CO2 emissions.

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In 2023, we have launched a global plan to promote low-emission mobility for our employees that will enable us to reduce emissions from employee commuting by 50%.

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We are Iberostar 28

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The View丨Iberostar

Quality center A team of specialists dedicated exclusively to travel agents

We speak your language and understand your needs. Just ask. And if we don't have the answer, we'll find it! ▶

Multi-language service English, Spanish, German, French, Italian, Portuguese.

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Expert advice We offer resort and destination information, support arranging for any special needs and requests of Travel Agents and their customers, and solve doubts or questions about our platforms StarAgents and IberostarPro.

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Reach us by phone or email!

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+34 971 981 550 - Monday to Friday 8am to 7pm. iberostarpro@iberostar.com.

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We are Iberostar丨Quality Center

Meet Carolina, Quality Center Agent

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I love Iberostar Alcudia Park.

I have very beautiful memories in this hotel, enjoying my vacations with my family. The children really enjoy their holidays there, playing in the pool and in the StarCamp.

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Specials and Campaigns

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The View丨Iberostar

It's always summer at Iberostar: Andalusia Special Book any Iberostar hotel in Andalusia and get special benefits: -

16% commission per booking

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Double points on StarAgents

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A special welcome surprise for your clients plus more!

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Offer is available exclusively on IberostarPro

IberostarPRO is your easy access system to make customer bookings Booking Window: 01/04 - 30/04/2023 offering flexible10/04 conditions and payment procedures at great rates!

Travel Window: - 15/06/2023 Register here for immediate access www.iberostarpro.com 34

Specials and campaigns丨April 2023

Pre-opening special: Albufera resort Get to know the resort!

Benefit from 75% off on staragents.com and experience any of the two resorts in person.

Book Iberostar Selection Albufera Playa or Iberostar Selection Albufera Park and get special benefits: -

16% commission per booking Triple points on StarAgents

Valid for all bookings made on Iberostarpro.com from April 1 to April 30 2023 and stays from opening until August 31.

Conditions: Discount available for bookings on Staragents.com from April 3 to April 30 and stays from June 15 to July 31, with limited allotment.

After April 30 the rate will no longer be modifiable. Any changes to a booking made after 30/04 will require a revaluation of the booking at the price and discount applicable at the time of the modification.