THE VIEW_MARCH 2024_EMEA

THE VIEW

KEEPUPTODATEWITHEVERYTHING NEWATIBEROSTAR MARCH2024

In the loop

everythingthat’s happeningatIberostar

Euro 2024

This summer, all the matches at Iberostar

Thissummeryourguestswillbeabletoenjoyabeachfrontholiday withoutmissingasinglematch.

IberostarhotelswillbebroadcastingallthematchesofEuro2024. Butnotonlythat,therewillbemanyactivitieslinkedtothe competition.

Findouteverythingthat’sgoingon…

Euro 2024 at Iberostar.

Much more than football!

Wewillholdapartyto celebratetheopeningdayof theEuro2024,with activitiesthroughoutthe day.

Wewillbroadcastall thematches,andfor theconvenienceofour guests,keymatches willbebroadcastin2 differentlocationsin eachhotel.

Amatchcalendarwillbe availableonhotelscreens, withthelatestresultsand fixturesforupcoming matches.

Ourentertainment teamwillcheeronthe fanstobringthe atmosphereoftheEuro 2024toourresorts.

Enjoy the Euro 2024 without leaving the beach, at Iberostar.

Iberostaragents.com

Everything travel agents need to know in one place

The new reference website for travel agents

1. News,insightsandreportsonwhat'shappeningin theIberostarworld.

2. Brochures,productinformation,virtualtours,hotel imagery,andmore,sothatyouhavealltheproduct informationuptodate,facilitatingyourworkand saleswork.

3. UpdatedcalendarofyourBusinessDevelopment Managerssothatyoudon'tmissanyoftheir activities.

4. Contactdetailsofpeopleinthehotelandinour differentbusinessareas.

5. DirectaccesstoallIberostartravelagentplatforms,in justoneclick.

Discover Iberostaragents.com!

Iberostar supports local fishing communities in Montego Bay, Jamaica

Aspartofourcommitmenttodevelopingaresponsibletourism model,IberostarhasprovidedtheLaGrangePenFishers AssociationfishingcommunityinMontegoBay(Jamaica)with5 newfishingboats.

Also,weareworkingwiththeJamaicangovernmentwiththe hopeofestablishingaprotectedareain2024-theGrangePen FishSanctuary-thatsupportscoastalprotection,sustainably managefishstocks,andgenerateemploymentforlocal communities.

Iberostar Bahía de Palma is set to become the first resort in the world to use green hydrogen

IberostarBahiadePalmainMallorcaissettobecomethefirst resortintheworldtousegreen hydrogengeneratedby photovoltaicsolarenergy.

OncetheGreenHydrogeninstallationiscomplete,byJuly,the resortwillbeabletogenerate 70%ofitsownthermalenergy needs,usedtoproducedomestichotwaterandforheatingandup to30%ofitselectricalenergyneeds,whichisusedforelectrical consumption,e.g.forair-conditioning,lightingortheoperationof electricalequipment.

ByusinggreenhydrogenIberostardiversifiesitscleanenergy sourcesandstrengthensitscommitmenttoreducingemissions:all IberostarresortsinSpainalreadyconsumeelectricitywitha100% renewableoriginguarantee.

Iberostar Hotels & Resorts named “Best Hotel Group 2023” at the ITTN Awards

TheClaytonHotelinDublinwitnessedoneofitsmostimportantnights oftheyearduringIreland’sTravelTradeNetwork(ITTN)Awards2023. Theeventservedasagrandcelebrationoftheoutstanding accomplishmentswithintheIrishTravelOutboundIndustryoverthe pastyear.Amongtheluckywinners,weareproudtoannouncethat IberostarHotels&Resortswasawardedtheprestigious"BestHotel Group"title.

TheITTNhighlightedourcommitmenttoexcellenceandunparalleled guestexperiences.ThisawardisatestamenttoIberostar'sunwavering commitmenttodeliveringhigh-qualityexperiencesandservices, highlightingusasakeyplayerinthetravelindustryandmarket.

Iberostar attends the XXVIII edition of the United Nations Conference (COP28)

TheIberostarGroup'sVicePresidentandGeneralManagerof Sustainability,GloriaFluxà,attendedtheUnitedNationsConference (COP28).

AttheeventconvenedbytheWorldTourismOrganization(UNWTO): 'TourismUnitedforClimateAction-DeliveringontheCommitments oftheGlasgowDeclaration'shepresentedtheroadmaptoachievea circulartourismmodel.

In focus

Iberostar Selection

Creta Marine

A fully renovated Cretan seaside village 5*

resort

Opening May 2024

40milesfrom Heraklionairport.

A secluded hideaway to relax and discover Crete’s hidden gems

ThefullyrenovatedIberostarSelectionCretaMarine beachfrontresortoffersapremiumholidayexperiencewitha widerangeoffacilitiesandadiverseandflavourfulcuisine.

We’relocatedonaprivilegedbeachfrontlocationontheGreek islandofCrete,andhaveexclusiveaccesstothreeprivate beachesbathedwithcrystal-clearwaters.It’stheperfect retreattoenjoytheisland’scharmsandtouseasabaseto discoveritsattractions.

The resort at a glance

▶ Locatedbytheseawithdirectaccessto3private beaches

▶ 9restaurantsandbars

▶ Fullyrenovatedroomsandbungalows

▶ 4swimmingpools

▶ Newfitnessfacilities

▶ Improvedspa

▶ Reinventedchildren’sStarCamp

▶ Landscapedgardenswithlocalplantspeciesandiconic trees

▶ Refurbishedlobbiesandcommonareas

Culinary offering

9 restaurants and bars

Ourrenovatedresortoffers9restaurantsand barsaspartofitsall-inclusiveoffering.

Guestscansavournatural,freshandhealthy homemadefoodanddrink.

Here’sanintroductiontoournewthemed restaurants.

Greektaverna

VeggheraiswhatCretanscallthosefree-flowingmomentswhenyou lingeronchattingatthetableafteraleisurelylunch.

InperfectalignmentwithIberostar’s‘HonestFood’concept,this welcomingtavernaservestraditionalGreekdishesmadefromlocal, freshingredientsinabrightandspacioussetting.

A stone's throw from the hotel

- CharmingvillagesofCrete:

JustminutesawayfromIberostarSelectionCretaMarine,you’ll findRethymnoandMargarites,someoftheseveraltypical villageswhereyoucandiscoverlocalcustomsandtraditions andlearnabouttheisland’sheritage.

- Seaactivities:

TheAegeanSeaboastsspectacularmarinelife.Enjoy snorkellingorscubadivingofftheCretancoastandgetto knowsomeoftheendemicspeciesofmarinefloraandfauna surroundingtheisland.

Island Summer Pass

the whole island of Mallorca at your clients’ fingertips

TheIberostarSelectionLlautPalmaall-inclusiveconcept allowsaccesstoexclusiveservices,facilitiesandrestaurants at14Iberostarresorts.

Island Summer Pass benefits:

What’sincluded?

▶ Daypassaccesstoanyofthe14hotelsontheisland.

▶ EnjoyourgastronomicofferingatKatagiBlau(subjectto availability).

▶ DinneratOrza’sbarbecue,whichtakesplacetwicea week(replacedbyourtapasmenuatMestrerestaurant incaseofunfavourableweatherforabarbecue).

▶ Appetisermenuatthebistro/lobbybar.

▶ ComplimentarybottleofwinefromMallorca.

▶ 2x1SPAoffers.

▶ Dailyrefillofcoffeecapsulesattheminibar.

▶ IslandConcierge.

Discover more of Mallorca - your clients can enjoy Iberostar facilities all around the island

Withaccessto14IberostarresortsinMallorcaandalltheir restaurantsandfacilities,youcanenjoypools,spasandmore. TheIslandConciergewillpersonallyhelpyourclientschoose whichresorttospendthedayin.

Alternatively,theywillhelpthemdiscoverbeaches,museums, shopsoruniqueexperiencessothattheycanexploretheisland theirway.

More gastronomy inside and outside the hotel

Yourclientscanvisitall14IberostarresortsinMallorcatohave breakfast,lunchordinner,ortoenjoyacocktailasthesungoes down.AllthisisincludedaspartoftheIslandSummerPass. What’smore,attheIberostarSelectionLlautPalma,theycan havelunchattheKatagiBlaurestaurant,Orza’sbarbecueor taketheirpickfromtheappetisermenuthroughouttheday.

More services with the help of Island

Concierge

TheIslandConciergewilltakecareofyourclients’wellbeing andenjoyment.Ifthey’recomingtoexploreMallorcaandits popularspotsorhiddengems,theIslandConciergewillhelp themorganisetheirtrip.

Ifthey’vecometotheislandtorelaxandunwind,theIsland Conciergewillrecommendthebesttreatmentsanddifferent activitiesthehotelhasonoffer.

Leading responsible tourism

Introducing our roadmap to a circular economy

Our commitments to a circular economy:

▶ Foodwastewillbereducedby60%inall-inclusivehotels overthenextfiveyears.

▶ Hotelswillhaveaminimum65%plant-basedofferingby 2030.

▶ Eachhotelwillpersonaliseitsstrategicplansin-linewitha data-drivenapproachaccordingtomateriality assessments.

▶ Hotelswillreducetheirtotalresidualsby30%overfive years.

▶ Buildingonitsworktosource100%sustainableseafoodby 2025,Iberostarwillexpandsustainableprocurementto includemeat,tea,coffee,cocoaandsugar.

▶ Hotelswillworkwithsupplierstoassessbiodiversity impactsandworktowardsregenerativeandsustainable services.

▶ WiththehelpofourDestinationsStewardshipteamwe looktoencouragegreaterpublic-privatecollaborationand initiativestopromotebetterwastemanagement.

Did you know?

Practicaladviceon Iberostar

IberostarPRO

Find out how to better manage your clients' quote

Sometimes,yourclientmayneedalittlemoretimetothink beforebookingtheirholiday.That'swhywewillsavetheprice andavailabilityoftheirchosenholidayfor24hours, commitment-free.

Where can you find “save quote” option?

Youwillfindthisoptioninthe secondstepofthebooking processbeforeaddingthe client'sdetails.Inthebottom right-handcorner,youcansave thepriceandavailabilityfor24 hourswithoutanycommitment ofpayment.

Onceyourequesttosave yourquote,youwillreceive anemailwiththetermsand conditions.

How can I confirm a quote?

Youhave24hourstoconfirmyourbookingwithouttherebeing anychangesinbothavailabilityandtheinitialprice.

Wewillsendyouanemailwithallthesaveddetailsandalink foryoutocontinuewithyourbooking.

Howyoucanformaliseyourbooking:

Via the received email

Iberostar App

Practical advice on our hotels

Didyouknowthatwehave ourveryownIberostarapp whichoffersourguestsall therelevantinformation abouteachofourhotels?

By accessing the app, your customers will have information about the hotel:

▶ Allthefacilities

▶ Gastronomy:the openinghoursand menusofallour restaurants.

▶ Acalendarofthe activitiesofferedatthe hotel

▶ Aninteractivemap

All the latest information, at your client’s fingertips.

Theappisdesignedtomakeourguests’stayseveneasier, butguestscanalsoaccessitbeforearrivingtoseewhat theycanexpectatthehotel.

Downloaditon:

We are Iberostar

Meet Luis

Maître at Iberostar Cala Millor

Luishasspentalmosthisentire professionalcareeratIberostar,having beenwithusfor17years.

“I believe that leadership is companionship, honesty and kindness towards my colleagues”