THE VIEW_MARCH 2024_EMEA

THE VIEW KEEP UP TO DATE WITH EVERYTHING NEW AT IBEROSTAR

MARCH 2024

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IN THE LOOP Euro 2024 in Iberostar We’ve launched iberostaragents.com

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Other top news We support local fishing communities in Jamaica 10 Iberostar Bahía de Palma, the first hotel to use green hydrogen 11 “Best Hotel Group 2023” at the ITTN Awards 12 Iberostar attends the COP28 13 IN FOCUS Iberostar Selection Creta Marine Island Summer Pass in Iberostar Selection Llaut Palma

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LEADING RESPONSIBLE TOURISM Roadmap to circular economy

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DID YOU KNOW? IberostarPRO: ‘Save quote’ option Iberostar App: useful hotel information

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WE ARE IBEROSTAR Meet Luis, Head Waiter at Iberostar Cala Millor

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In the loop everything that’s happening at Iberostar

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The View丨Iberostar

Euro 2024

This summer, all the matches at Iberostar This summer your guests will be able to enjoy a beachfront holiday without missing a single match.

Iberostar hotels will be broadcasting all the matches of Euro 2024.

But not only that, there will be many activities linked to the competition.

Find out everything that’s going on…

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Conéctate丨Eurocopa

Euro 2024 at Iberostar.

Much more than football!

We will hold a party to celebrate the opening day of the Euro 2024, with activities throughout the day.

We will broadcast all the matches, and for the convenience of our guests, key matches will be broadcast in 2 different locations in each hotel.

A match calendar will be available on hotel screens, with the latest results and fixtures for upcoming matches.

Our entertainment team will cheer on the fans to bring the atmosphere of the Euro 2024 to our resorts.

Enjoy the Euro 2024 without leaving the beach, at Iberostar.

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The View丨Iberostar

Iberostaragents.com

Everything travel agents need to know in one place

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In the loop丨Iberostaragents

The new reference website for travel agents 1.

News, insights and reports on what's happening in the Iberostar world.

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Brochures, product information, virtual tours, hotel imagery, and more, so that you have all the product information up to date, facilitating your work and sales work.

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Updated calendar of your Business Development Managers so that you don't miss any of their activities.

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Contact details of people in the hotel and in our different business areas.

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Direct access to all Iberostar travel agent platforms, in just one click.

Discover Iberostaragents.com!

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The View丨Iberostar

Iberostar supports local fishing communities in Montego Bay, Jamaica As part of our commitment to developing a responsible tourism model, Iberostar has provided the La Grange Pen Fishers Association fishing community in Montego Bay (Jamaica) with 5 new fishing boats.

Also, we are working with the Jamaican government with the hope of establishing a protected area in 2024 - the Grange Pen Fish Sanctuary - that supports coastal protection, sustainably manage fish stocks, and generate employment for local communities.

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In the loop丨Latest news

Iberostar Bahía de Palma is set to become the first resort in the world to use green hydrogen Iberostar Bahia de Palma in Mallorca is set to become the first resort in the world to use green hydrogen generated by photovoltaic solar energy.

Once the Green Hydrogen installation is complete, by July, the resort will be able to generate 70% of its own thermal energy needs, used to produce domestic hot water and for heating and up to 30% of its electrical energy needs, which is used for electrical consumption, e.g. for air-conditioning, lighting or the operation of electrical equipment.

By using green hydrogen Iberostar diversifies its clean energy sources and strengthens its commitment to reducing emissions: all Iberostar resorts in Spain already consume electricity with a 100% renewable origin guarantee.

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The View丨Iberostar

Iberostar Hotels & Resorts named “Best Hotel Group 2023” at the ITTN Awards The Clayton Hotel in Dublin witnessed one of its most important nights of the year during Ireland’s Travel Trade Network (ITTN) Awards 2023.

The event served as a grand celebration of the outstanding accomplishments within the Irish Travel Outbound Industry over the past year. Among the lucky winners, we are proud to announce that Iberostar Hotels & Resorts was awarded the prestigious "Best Hotel Group" title.

The ITTN highlighted our commitment to excellence and unparalleled guest experiences. This award is a testament to Iberostar's unwavering commitment to delivering high-quality experiences and services, highlighting us as a key player in the travel industry and market.

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In the loop丨Latest news

Iberostar attends the XXVIII edition of the United Nations Conference (COP28) The Iberostar Group's Vice President and General Manager of Sustainability, Gloria Fluxà, attended the United Nations Conference (COP28).

At the event convened by the World Tourism Organization (UNWTO): 'Tourism United for Climate Action - Delivering on the Commitments of the Glasgow Declaration' she presented the roadmap to achieve a circular tourism model.

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In focus 15

Iberostar Selection Creta Marine A fully renovated Cretan seaside village 5* resort Opening May 2024

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Hotel in focus丨Iberostar Selection Creta Marine

40 miles from Heraklion airport.

A secluded hideaway to relax and discover Crete’s hidden gems The fully renovated Iberostar Selection Creta Marine beachfront resort offers a premium holiday experience with a wide range of facilities and a diverse and flavourful cuisine.

We’re located on a privileged beachfront location on the Greek island of Crete, and have exclusive access to three private beaches bathed with crystal-clear waters. It’s the perfect retreat to enjoy the island’s charms and to use as a base to discover its attractions.

The View丨Iberostar

The resort at a glance ▶

Located by the sea with direct access to 3 private beaches

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9 restaurants and bars

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Fully renovated rooms and bungalows

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4 swimming pools

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New fitness facilities

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Improved spa

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Reinvented children’s Star Camp

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Landscaped gardens with local plant species and iconic trees

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Refurbished lobbies and common areas

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In focus丨Iberostar Selection Creta Marine

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The View丨Iberostar

Culinary offering 9 restaurants and bars

Our renovated resort offers 9 restaurants and bars as part of its all-inclusive offering.

Guests can savour natural, fresh and healthy homemade food and drink.

Here’s an introduction to our new themed restaurants.

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In focus丨Iberostar Selection Creta Marine

Italian trattoria A locanda is the name Italians have for a cosy, informal and welcoming inn that serves traditional homemade food.

This friendly trattoria serves tasty Italian dishes infused with the flavours of Crete in a casual and unfussy atmosphere. Drop in after a swim and enjoy old favourites such as antipasti, pizza, lasagne or spaghetti bolognese.

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The View丨Iberostar

Greek taverna Vegghera is what Cretans call those free-flowing moments when you linger on chatting at the table after a leisurely lunch.

In perfect alignment with Iberostar’s ‘Honest Food’ concept, this welcoming taverna serves traditional Greek dishes made from local, fresh ingredients in a bright and spacious setting.

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Horario: X-S: 13:00 a 15:00 - 19:30 a 22:00 D: 12:00 a 15:00 (Brunch) - 19:30 a 22:00 22

In focus丨Iberostar Selection Creta Marine

Mediterranean restaurant Thalassa was the ancient Greek goddess of the sea. She was the very personification of nature, as is the restaurant’s fresh Mediterranean cuisine.

Our chefs specialise in preparing Mediterranean dishes in modern and sophisticated surroundings.

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The View丨Iberostar

A stone's throw from the hotel -

Charming villages of Crete: Just minutes away from Iberostar Selection Creta Marine, you’ll find Rethymno and Margarites, some of the several typical villages where you can discover local customs and traditions and learn about the island’s heritage.

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Sea activities: The Aegean Sea boasts spectacular marine life. Enjoy snorkelling or scuba diving off the Cretan coast and get to know some of the endemic species of marine flora and fauna surrounding the island.

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In focus丨Iberostar Selection Creta Marine

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The View丨Iberostar

Island Summer Pass

the whole island of Mallorca at your clients’ fingertips

The Iberostar Selection Llaut Palma all-inclusive concept allows access to exclusive services, facilities and restaurants at 14 Iberostar resorts.

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In Focus丨Island Summer Pass

Discover the Island Summer Pass in 60 seconds…

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The View丨Iberostar

Island Summer Pass benefits: What’s included? ▶

Day pass access to any of the 14 hotels on the island.

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Enjoy our gastronomic offering at Katagi Blau (subject to availability).

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Dinner at Orza’s barbecue, which takes place twice a week (replaced by our tapas menu at Mestre restaurant in case of unfavourable weather for a barbecue).

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Appetiser menu at the bistro/lobby bar.

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Complimentary bottle of wine from Mallorca.

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2x1 SPA offers.

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Daily refill of coffee capsules at the minibar.

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Island Concierge.

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In Focus丨Island Summer Pass

Discover more of Mallorca - your clients can enjoy Iberostar facilities all around the island With access to 14 Iberostar resorts in Mallorca and all their restaurants and facilities, you can enjoy pools, spas and more.

The Island Concierge will personally help your clients choose which resort to spend the day in.

Alternatively, they will help them discover beaches, museums, shops or unique experiences so that they can explore the island their way.

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The View丨Iberostar

More gastronomy inside and outside the hotel Your clients can visit all 14 Iberostar resorts in Mallorca to have breakfast, lunch or dinner, or to enjoy a cocktail as the sun goes down. All this is included as part of the Island Summer Pass.

What’s more, at the Iberostar Selection Llaut Palma, they can have lunch at the Katagi Blau restaurant, Orza’s barbecue or take their pick from the appetiser menu throughout the day.

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In focus丨Island Summer Pass

More services with the help of Island Concierge The Island Concierge will take care of your clients’ wellbeing and enjoyment. If they’re coming to explore Mallorca and its popular spots or hidden gems, the Island Concierge will help them organise their trip.

If they’ve come to the island to relax and unwind, the Island Concierge will recommend the best treatments and different activities the hotel has on offer.

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Leading responsible tourism

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The View丨Iberostar

Introducing our roadmap to a circular economy 34

Leading responsible tourism丨Circular economy roadmap

Our commitments to a circular economy: ▶

Food waste will be reduced by 60% in all-inclusive hotels over the next five years.

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Hotels will have a minimum 65% plant-based offering by 2030.

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Each hotel will personalise its strategic plans in-line with a data-driven approach according to materiality assessments.

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Hotels will reduce their total residuals by 30% over five years.

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Building on its work to source 100% sustainable seafood by 2025, Iberostar will expand sustainable procurement to include meat, tea, coffee, cocoa and sugar.

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Hotels will work with suppliers to assess biodiversity impacts and work towards regenerative and sustainable services.

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With the help of our Destinations Stewardship team we look to encourage greater public-private collaboration and initiatives to promote better waste management.

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Did you know?

Practical advice on Iberostar

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The View丨Iberostar

IberostarPRO

Find out how to better manage your clients' quote Sometimes, your client may need a little more time to think before booking their holiday. That's why we will save the price and availability of their chosen holiday for 24 hours, commitment-free.

Where can you find “save quote” option?

You will find this option in the second step of the booking process before adding the client's details. In the bottom right-hand corner, you can save the price and availability for 24 hours without any commitment of payment.

Once you request to save your quote, you will receive an email with the terms and conditions.

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Did you know?丨Save a quote on IberostarPRO

How can I confirm a quote?

You have 24 hours to confirm your booking without there being any changes in both availability and the initial price.

We will send you an email with all the saved details and a link for you to continue with your booking.

How you can formalise your booking:

Via the received email

By accessing the “my quotes” section on IberostarPRO

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The View丨Iberostar

Iberostar App

Practical advice on our hotels Did you know that we have our very own Iberostar app which offers our guests all the relevant information about each of our hotels?

By accessing the app, your customers will have information about the hotel: ▶

All the facilities

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Gastronomy: the opening hours and menus of all our restaurants.

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A calendar of the activities offered at the hotel

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An interactive map

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Did you know?丨 Iberostar App

All the latest information, at your client’s fingertips.

The app is designed to make our guests’ stays even easier, but guests can also access it before arriving to see what they can expect at the hotel.

Download it on:

We are Iberostar 42

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The View丨Iberostar

Meet Luis Maître at Iberostar Cala Millor

Luis has spent almost his entire professional career at Iberostar, having been with us for 17 years.

“I believe that leadership is companionship, honesty and kindness towards my colleagues”

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We are Iberostar丨Luis, Iberostar Cala Millor

Meet Luis on video!

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