Issuu

The official publication of the Greater Charlotte Apartment Association

May | June | 2019

The Rise of the Gen Z Renter

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CHARI

GOLF 2019

CLASSIC

FORE!

Heads up, register now for this year’s Golf Classic! May 16 Check In: 9 AM Shot Gun Start: 10:30 AM

Captain’s Choice (teams of 4 play the group’s best shot) Cost/What’s Included $110 per player provides the following: Green Fees • Golf Cart • Box Lunch Beer/Soft Drinks/Water • Team Awards Contests of Skill • Awards Ceremony with Snacks & Desserts Bring some cash for raffle prize tickets! $5/each; 3 for $10; “arm length” for $20 Executive Sponsor: RKW Residential

Join us for a great day of fun at the beautiful Olde Sycamore Golf Plantation, benefitting Crisis Assistance Minstry. To register your team, complete and email this form to the GCAA at info@greatercaa.org. Contact Name______________________________________ Company _________________________________________ Phone No:_________________________________________ E-mail:____________________________________________

Player Names (REQUIRED to reserve team) and Player Companies: ____________________________ __________________________ ____________________________ __________________________ ____________________________ __________________________ ____________________________ __________________________

Check here to be invoiced individually. (Note: if you do not check the box at left, the Contact Person’s company will be billed for all players listed. Deadline for registration and/or refundable cancellation is noon on May 2.)

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6060 Piedmont Row Drive South, Suite 575, Charlotte, NC 28287 704/334-9511 • 704/333-4221 (fax) • www.greatercaa.org The Apartment Times is published by the GCAA ©2019. The GCAA grants permission to reprint articles from Apartment Times, provided that credit is given to both the author and the publication, with the exception of information reprinted from other media, in which case permission must be obtained from the original source.

MISSION The GCAA promotes the interests of its members through legislative advocacy, education and networking; and supports housing quality, value and choice throughout the Greater Charlotte community. GCAA 2019 SPONSORS These member firms, recognizing the importance of the GCAA’s purposes and objectives, have provided additional, sustaining support to the Association. Please give them careful consideration, whenever possible, in your business. EXECUTIVE

CORPORATE

SUPPORTING

AFR Furniture Rental • Brownlee Whitlow Praet, PLLC • Charter Communications • CORT • Crescent Communities • Dasmen Residential • Grandbridge Real Estate Capital, LLC • Loebsack & Brownlee, PLLC • Night Owl Contractors, Inc. • Redi Carpet • Rent Ready • RKW Residential • Sherwin-Williams • Spangler Restoration 1st Choice Construction Management • BH Management Services, Inc. • Full House Marketing, Inc. • Ginkgo Residential • Greystar • HD Supply Facilities Maintenance • Impact Trash Solutions • Middleston Meyers • REAL Floors Inc. • Turner Asphalt Inc. • Weinstein Properties • Westdale Real Estate Investment & Management ARD Distributors • Blue Ridge Companies • BluSky Restoration Contractors, LLC • Carocon Corporation • Charter Properties • Glass Doctor • Marsh Properties • My Niche Apartments • Pineapple Group, LLC • SYNCO Properties

RESERVATION/CANCELLATION POLICIES FOR GCAA EVENTS: Dinner Meetings/Seminars: Reservations/cancellations must be made (either online or via email) by the deadline published for each event on the GCAA’s website calendar (www.greatercaa.org). NAA Education Classes: Registration and/or cancellation in writing only at least 14 days prior to initial scheduled class. For all GCAA events: No-shows and late cancellations will be invoiced.

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2019 Board of Directors President - Holly Casper, CAM, CAPS Vice President - Darline Cobb Treasurer - John Scott Trotter Secretary - Cel Thompson Immediate Past President - Jennings Snider Gabrielle Bouknight, CAPS Brian Brand Janet Brinkley, CAS Jonathan Cheville, CAMT John DeMario Michael Gosselin Kate Irving Jarrell, CAM Nicole Kennedy Chris Loebsack Lynn Ramsey, CAPS Mike Rinaldo, CAM, CAS Wendy Sikorski Michelle Smith, CAS Russell Tindall, CAPS Michael Tubridy Deidre Wilson, CAM, CAPS Brianna Wood, CAM Maryam Zeledon, CAM

GCAA Staff Kim Graham, MPA Executive Director kim@greatercaa.org EricaCarter, Carter,Apartment Times Editor Erica Apartment Times Editor Communications& Manager Communications &Marketing Marketing Manager erica@greatercaa.org erica@greatercaa.org PatDorcy,Director of Human Pat Dorcy, Events & Resources & Special Programs Special Programs Director pat@greatercaa.org pat@greatercaa.org MichelleManns,DirectorofStrategic InitiativesandLegislativeAffairs Lonnie Harris michelle@greatercaa.org Financial Accounting Manager lonnie@greatercaa.org FranPetzold,FinancialManager fran@greatercaa.org Michelle Manns, Director of Strategic Initiatives & Events Legislative Affairs StacieMan, Manager stacie@greatercaa.org michelle@greatercaa.org DanielSircy,Career Development & Daniel Sircy, Career Development & Member Services Director Member Services Director daniel@greatercaa.org daniel@greatercaa.org DawnWhite,OfficeCoordinator Dawn White, Office Coordinator dawn@greatercaa.org dawn@greatercaa.org To advertise in the Apartment Times please contact Erica Carter at GCAA. 704.334.9511 x106 or erica@greatercaa.org

from your president

features 5 FROM YOUR PRESIDENT 6 FROM YOUR PSC PRESIDENT 7 LEASING AND MANAGER APPRECIATION NIGHT 8 EDUCATION CALENDAR 10 CAREER ADVANCEMENT TRAINING Pool School and Understanding Your Property's Financials

13 REHAB TOUR

14 GCAA NEWS Developing a Skilled Labor Pipeline

17 UPCOMING EVENTS YAPs Volleyball Tournament and GCAA Hiring Extravaganza

18 TRADE SHOW RECAP

20 NEWS Are Owner Loss Guarantees the HCV Problem-Solver?

22 GOVERNMENT AFFAIRS HIGHLIGHTS

24 NAAEI PROFESSIONAL CREDENTIAL PROGRAMS

28 NEWS City-County Join Forces for Census 2020

30 WOMEN IN LEADERSHIP RECAP

33 MEMBERSHIP Members in the News, New Members and Renewals

Next Up: Gen Z

If you’re the parent of a recent high school graduate, then you have close personal knowledge of the whims of the Generation Z renter as you have been their most recent landlord. And, if you’re wondering why this is a big deal — this generation is unlike any we’ve seen before and their demands surrounding rental properties and amenities will be just as different. The most seasoned of the Gen Z population, those born in the Holly Casper mid-1990s to mid-2000s, have recently graduated from some form of school, and having never lived without technology, have high digital expectations for their new apartment home. While the evolution of Gen Z renters is still in its early stages, they are quickly turning into a market force. Looking only at adult renters (18 years and over), the emerging Gen Z segment formed a 12% share of the overall population living in multifamily units, according to a recent Apartments.com report. Many individuals from this more youthful generation are currently beginning to search for their very first apartment home. Research shows that Gen Z renters are less inclined to use forms of payment better known to their Millennial counterparts like credit cards, and that they are even farther removed from traditional check payments. Property managers need to look for new ways to accept rental payments in the near future. For example, are you providing online or mobile cash transfer payment options like Venmo or Cash App. Gen Z renters present a unique communication challenge as many have used texts or instant messages as their primary form of sharing information. This raises real challenges/opportunities as to the various methods property managers must utilize to communicate, sometimes time-sensitive, statutory notices to their Gen Z rental community members. The Gen Z renter does not mind sharing space. In fact, many have either shared a space with a sibling or a room with at least one roommate while in college. Cohabitating is a normal way of life for many Gen Zs and, thus, they will seek out living situations that are more communal and that consistently offer social experiences with other community members. From creating vlogs to launching their own podcasts, this generation has had tools at their fingertips from the get-go to be creative in major ways. As our demographics change at our communities, we all need to ensure we are embracing opportunities to “think out of the box” how to do things differently.

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from your products and services council president

We Brake Things... Like Records! The Products and Services Council is celebrating this year’s new record-breaking attendance at the annual Trade Show with 1829 attendees total (1359 attendees and 470 suppliers). HUGE shoutouts to Betsy Kirkpatrick and her entire Trade Show Committee as well as the GCAA staff for all of their hard work to make this event the most attended event of the year—it takes a village! FORE anyone? Brian Brand and his Golf Committee have outdone themselves on this year's GCAA Charity Golf Janet Brinkley Classic. It all goes down on May 16th at Olde Sycamore Golf Plantation. Whether you play golf or not (like me!), it’s not too late to get in on the action—go online to www.greatercaa.org/events. Your PSC Officers strive to provide our supplier members the very best membership experience. From creating collaborative spaces and mentorship opportunities to sponsorship opportunities to fit every budget, we want to make sure that everyone has an opportunity to be engaged. At our April PSC meeting, we featured a panel discussion with Patrick Ryan/Diversified Floors, Kimberly Fava/Night Owl Construction and Leah Vinansky/ Camp Construction. They provided valuable information on their experiences in the Multifamily industry and how they have found success. Each panel member had unique experiences and nuggets of wisdom to offer. Big thanks to ALL of the panelists for giving their time and knowledge so freely! Your feedback is very important to us. We want to know what we can do to enhance your membership experience. You always have a seat at our table and we want to hear from you! I can always be reached by email at Janet.Brinkley@hdsupply.com. Gliterally yours, Janet

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Simplify your renovations! Labeled by unit number. Project Pak® is delivered with everything needed to renovate one unit. PHONE | 888.632.6747 6 apartment times

EMAIL | project_support@supplyHQ.com

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GCAA PRE SE NT S

Leasing and Manager Appreciation Night

at Piedmont Social House

MAY

COME AND CELEBRATE WITH YOUR TEAM! Join us for GCAAâ€™s annual Leasing and Manager Appreciation Night at Piedmont Social House, 2135 Ayrsley Town Blvd, Suite C, Charlotte, NC 28273.

EXECUTIVE SPONSOR AFR Furniture Rentals

THE FUN BEGINS AT 5:30 PM! ENTRY $75 for members; $95 for non-members Group discount available! Send five or more team members and get $5 off per person. Heavy appetizers will be served. Pub games include bowling, darts, shuffle board, foosball and ping pong!

Special appreciation gifts for all of our Leasing and Manager Team heroes!

RSVP/Cancellation Deadline is May 5 at noon REGISTER at GREATERCAA.ORG/EVENTS apartment times

gcaa education

education CL ASSES 2019 Certified Pool/Spa Operator (CPO) Course

9:00 am – 4:00 pm CECs: 6 One-Day Course (5-Year NC Certiﬁcation): May 22, June 11 and Aug 13 $125 for GCAA members; $165 non-members

Instructor: Roy Fielding Location: GCAA Career Development Center Meets all the requirements of NC’s Public Swimming Pool Statutes.

Two-Day Course (5-Year National CPO Certiﬁcation): May 23 plus any one-day session listed above. $245 for GCAA members $320 non-members

Understanding Property Financials May 15 9:00 am – 12:00 pm $109 members; $139 non-members CECs: 3 Instructor: Mindy McCorkle Location: GCAA Career Development Center *Includes useful resource guide to take home!

Valuable info for all on-site team members like: ∙ How and why the financial status of the property is important to every site associate. ∙ How to understand and analysis financial statements. ∙ How to understand the concepts, calculations, use and impact of: ◆ Closing Ratio ◆ Leased Percentage ◆ Renewal Percentage ◆ Resident Turnover Rate and more!

Landlord Tenant Law August 21 9:00 am – 4:30 pm $159 members; $199 non-members CECs: 6 Instructor: Patrick Johnson Location: GCAA Career Development Center

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Attorney Patrick Johnson, Partner, Brownlee Whitlow & Praet, PLLC, will cover the most important legal issues associated with operating multifamily rental property in NC, including a complete review of the topics: evictions & lawsuits, NC debt collection laws, landlord legal myths, referral fees and other regulatory issues, industry trends in charging fees to residents, early termination fees, minimum notice fees and concession charge-backs, 2019 legislative update and discussing national fair housing trends.

gcaa education

Leasing 101 with Mindy McCorkle September 10 9:00 am – 4:30 pm $149 members; $179 non-members CECs: 6 Instructor: Mindy McCorkle Location: GCAA Career Development Center

This seminar is for those who are new to the apartment leasing world or need a refresher. Come gain valuable information to help you get your foot in the door!

EPA Section 608 Certification: Two Day Class September 12 and 13 9:00 am – 5:00 pm $209 members; $269 non-members CECs: 8 Instructor: Donovan DaCosta, CAMT Location: GCAA Career Development Center

You Will: • Get solid HVAC training • Become fluent in R-410A • Become EPA Certified

GCAA Hands-On Appliance Troubleshooting and Repair October 15 9:00 am – 4:00 pm $129 members; $159 non-members CECs: 5 Instructor: Vann Flippen Location: GCAA Career Development Center

This seminar provides students with the skills and experience to service major appliances. The course includes both classroom and hands-on instruction. Students learn tips and ideas to work more efficiently, trouble-shooting techniques from assembly to electrical schematics, and how to read and understand error codes.

GCAA HVAC Hands-On Troubleshooting October 16 9:00 am – 4:00 pm $129 members; $159 non-members CECs: 5 Instructor: Vann Flippen Location: GCAA Career Development Center

In this seminar, you will learn everything you need to know from A-Z about HVAC systems. You'll get hands-on troubleshooting experience and learn about: terminology, tools, charging procedures, thermostats, evaporator coils, compressors, head pressure, fan, electrical systems, charging procedures, compressor theory and operation refrigerant flow and cycle.

Please visit GCAA’s website for full details about each class and to register online for courses and seminars: GreaterCAA.org. apartment times

career advancement training

Pool Operator Certification GC

GCAA offers MANY course options to suit your speciﬁc training needs and busy schedules! This certification is REQUIRED in the state of North Carolina, so GCAA is here to provide the training! Whether your techs need NC Certification, would prefer National CPO Certification, or are just looking for a refresher course in pool operation & maintenance, we’ve got your teams covered.

POOL SCHOOL 2019 |

One-Day Course (5-Year NC Certification): Meets all the requirements of NC’s Public Swimming Pool Statutes. May 22, June 11 or Aug 13. $125 for GCAA members; $165 non-members. 6 CECs per session.

Two-Day Course (5-Year National CPO Certification): Meets all requirements for both the National Swimming Pool Foundation’s Certified Pool Operator (CPO) certification and NC’s Public Swimming Pool Statutes. May 23 plus any one-day session listed above. $245 for GCAA members; $320 for non-members. 6 CECs per session.

GCAA offers MANY course options to suit your speciﬁc training needs and busy schedules!

About the Course Instructor: Roy Fielding has

been a teacher with the GCAA for over 19 years and retired as a Senior Lecturer at the University of North Carolina at Charlotte after 40 years as a professor. He has given aquatic related presentations in Germany, Malaysia, Canada as well across the United States. Mr. Fielding has served as a Chapter volunteer for over 40 years.

Charlotte’s Only Factory Authorized Full Service Dealer

(704) 392.2211 Service@CarolinaGolfCars.com

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NATURAL DOG PARK PRODUCTS

GymsForDogs.com sales@GymsForDogs.com 800-931-1562 apartment times

career advancement training

May 15, 2019

With Instructor Mindy McCorkle Learn how to understand financial statements, budget terminology, performance comparisons and much, much more! Valuable info for all on-site team members! Time: 9:00 am - 12:00 pm Place: GCAA Career Development Center CECs: 3 Cost: $109 GCAA members; $139 non-members

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RSVP: greatercaa.org/events Deadline to make/cancel a reservation is 12 pm on 5/13

rehab tour

Make it a fun Friday and hop on the bus with other GCAA members for the fifth annual Multifamily Makeover Tour. These four great properties are the latest and greatest multifamily renovations this year in South Charlotte! Come see how they have modernized, repositioned their assets and improved their residential environments to stay in the game! PROPERTIES INCLUDE:

Providence Court Carroll Management

Parkside at South Tryon Banner Property Management

TOUR SCHEDULE: * Registration/Bus Boarding at 9:00 am * Property Tours from 9:30 - 1:30 pm * After-tour Social Hour from 2:00 - 3:00 pm

The Harlowe Pegasus Residential

Whitehall Estates RKW Residential

WHERE: Tour will begin and end at Chili’s at the Arboretum 8136 Providence Rd., Charlotte 28277 COST: $40 (GCAA Members) • $52 (Non-Members) RSVP: greatercaa.org/events by noon on May 8, 2019

Join us for a social hour at the close of the tour at Chili’s. Social hour includes snacks and drink tickets! apartment times

gcaa news

Developing a Skilled Labor Pipeline Attracting High School Graduates to Apartment Industry Jobs

he GCAA recently formed a partnership with Junior Achievement of Central Carolinas ( JA) to lease a storefront in JAâ€™s Finance Park, a fully-interactive facility designed to provide realworld work/life experiences for high school students. Our storefront has a contemporary leasing office design with a focus on exploring residential property management (RPM) careers. The space includes an RPM careers wall that highlights maintenance technician and leasing agent jobs, a wall that focuses on aspects of apartment living and a showcase wall that displays pictures of apartment communities in our local market.

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We are deeply appreciative for those members who have helped with the design, construction and upfit of our RPM Careers Exploration Center storefront space including KCL Solutions, Paragon Services, Stewart Design, Diversified Flooring, HD Supply, Apartments.com, Southwood Signs, Richa Graphics and AFR Furniture Rental. If you or your company would like to support the Center or future efforts to train high school students for multifamily industry careers, contact GCAA Executive Director Kim Graham at kim@greatercaa.org or via phone at 704.334.9511 x108.

gcaa news

Visualization Services ü 3D Exterior Rendering ü 3D Landscape Rendering

Uses of 3D Visualization

HELPING YOU MARKET FASTER

ü 3D Aerial Views

v Presentation of Multi-Family development projects to Investors and Zoning Boards v Visualize building and landscaping options prior to purchasing supplies

ü 3D Interior Renderings ü 3D Floor Plans

v Conduct Public Relations Communication and Advanced Marketing

ü 3D Amenities & Site Maps ü 3D Animation

v Generate Pre-Leases through marketing of properties during construction and rehabilitation

ü Virtual Reality Tours ü Website Design, Development and Support

We Invite you to Visit our Website or Contact us to learn more about our Life-Like 3D Visualization Services and see examples of work.

john.gray@kcl-solutions.com

www.kcl-solutions.com

704-565-9464

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Mark Your Calendars for

Throughout the year, NAA offers dynamic meetings, conferences and expositions. Take the time to learn from thought leaders, hear from trend spotters and network with industry professionals so you can drive your organization and career forward.

June 26 -28, 2019 DENVER

Sept 23 -25, 2019 ATLANTA

At the industry’s largest and premiere event of the year, immerse your-self in the latest trends and strategies; network with more than 9,500 industry players.

Maximize is the industry’s sole conference dedicated to asset management and long-term value creation in apartment housing portfolios.

the ApartMentor | January–March 2019 www.naahq.org/events 24 16 apartment times EventsAd-New3.indd 1

8/14/18 12:30 PM

upcoming events

SAVE THE DATE

YAPS VOLLEY BALL TOURNAMENT

WHEN: THURSDAY, MAY 30, 2019 12 PM - 4 PM WHERE: SPORTSLINK SANDBOX VBGB (320 HAMILTON STREET, CHARLOTTE, NC 28206)

June 13, 2019 2-5 pm

SAVE THE DATE! This hiring event will take place at the Junior Achievement Central Carolinas Center (1701 N Graham St, #100, Charlotte 28206). There is room for 30 management companies. Each participating company will have a table. Join us for a networking social following the EXTRAVAGANZA at Heist Barrel Arts from 5 - 8 pm.

Don't delay! Register today greatercaa.org/events

Your future employees are waiting! apartment times

trade show

GCAA TRADE SHOW recap BOOTH WINNERS: BEST OF SHOW Fireplace & Granite >

We had spectacular participation this year at the GCAA annual Trade Show. Total reservations to attend: 1,829 (1359 attendees & 470 exhibitors) Your support of the Trade Show, whether as an exhibitor or as an attendee, directly impacts the GCAAâ€™s ability to effectively pursue its core objectives of providing effective and timely education, advocacy, and industry updates. Thank you so much!

BEST PRODUCT DISPLAY < AFR Furniture Rental

NERS

IN CASH PRIZE W

MOST ORIGINAL RediCarpet >

$100 Winner John Bell Providence Court

ROOKIE EXHIBITOR OF THE YEAR < Relocation & Corporate Concepts

$100 Winner Danny Lingerfelt Cheswyck at Ballantyne

THANKS TO BOOTH JUDGES: Rebekah Baker, The Housing Partnership Todd Gill, State Farm Sedrick McCallum, Woodforest Bank 18 apartment times

$100 Winner Fawn Groner Enclave at Bailes Ridge

$100 Winner Edwin Peralta Beckett Farms

$100 Winner Tavia Williams Post Park at Phillips Place

trade show

FEATURED EXHIBITORS PLATINUM ALL FIRE SERVICES, LLC • BG MULTIFAMILY FULL HOUSE MARKETING • NIGHT OWL NATIONAL CONTRACTORS, INC GOLD AIRO MECHANICAL, LLC • APPCO GROUP REDI CARPET • YARO PLUMBING SILVER BLUSKY RESTORATION CONTRACTORS, LLC BROWNLEE WHITLOW & PRAET, PLLC KCL SOLUTIONS, LLC • NATIONAL EXEMPTION SERVICES, LLC • OPEN PROPERTY PROVIDENCE RESTORATION • RELIABLE RESTORATIONS • SHERWIN-WILLIAMS SPANGLER RESTORATION • SPECTRUM COMMUNITY SOLUTIONS • U.S. LAWNS

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news

Are Owner Loss Guarantees the HCV PROBLEM-SOLVER?

Lotus Campaign co-founder, Mary Ruth Payne, is photographed with one of the program’s sponsoring organizations, RunningWorks, after a grant check presentation.

tates like Oregon and Massachusetts, where housing costs

Proponents of the program tout its potential benefit to prevent

are astronomical and homelessness is at a record high, are

homelessness for the working poor especially for those families who

implementing landlord damage-loss guarantees aimed at

may be in jeopardy of losing their housing vouchers because of their

increasing acceptance of Section 8 Housing Choice Vouchers

inability to find a property owner who will accept it. More recently,

(HCV). The federal HCV program, administered by the Department

critics have charged that property owners are committing “source of

of Housing and Urban Development (HUD), has been the subject of

income discrimination” by not accepting a family’s housing voucher

much debate recently as Congress considers the Program’s overhaul

and, by virtue, the myriad of guidelines that accompany it.

in response to the advocacy efforts of trade organizations like the National Apartment Association (NAA) and its state/local affiliates.

Unfortunately for renters, North Carolina is one of many states without laws that mandate acceptance of housing vouchers by

At the heart of the discussion, are the lesser appealing aspects of the

residential rental property owners. In fact, the state could be

program’s qualification criteria for residential rental property owners.

considered pro-owners’ rights in the way that many of its landlord-

These include exhaustive pre-leasing inspections that require repairs

tenant laws are written. With all of this in mind, it causes one to

of such minor “defects” as cracked light plates, annual reinspection

wonder if there is a path forward for renters - some of whom have

with potential mandatory repairs that could delay receipt of future rent

waited more than a decade to be granted a housing choice voucher - to

payments, and possibly the most significant pain point – monthly rent

find suitable housing in a real estate market that favors the property

maximums that are often much lower than the actual fair market rents

owner?

for an area. 20 apartment times

news There are at least two programs in the Charlotte region that believe they might be the solution to the HCV dilemma. HousingCLT â€“ administered by GCAA member Socialserve, and the Lotus

T H E G R E AT E R C H A R LO T T E A PA R T M E N T A S S O C I AT I O N

Campaign, co-founded Phil Payne, an executive of GCAA member Ginkgo Residential. Both programs have, at their core, the provision

Over 1300 Sq Ft in South Park!

of intensive supportive services combined with a property damage-loss guarantee. The Lotus Campaign launched in July 2018 with the goal of increasing the availability of housing for people experiencing homelessness by engaging the private, for-profit real estate and investment communities. It is currently piloting its Landlord Participation Program, which provides economic incentives and financial guarantees to participating landlords, in Charlotte. Under the program, landlords provide the real estate and property management expertise, the sponsoring organizations vet future tenants and provide ongoing supportive services, and the Lotus Campaign provides the economic funding and overall structure to facilitate a

CAREER DEVELOPMENT CENTER

facilitated housing for over 80 people with four participating landlords and four sponsoring organizations for its initial period. As the Lotus Campaign grows, they hope to scale to other cities looking to engage the private for-profit real estate sector both by setting up Landlord Participation Programs and development opportunities. Their goal is to scale to 10 communities within the next three years. If you are interested in becoming a participating landlord, contact Phil Payne at philip@lotuscampaign.org.

AVAILABLE TO LEASE

successful placement into housing. To date, the Lotus Campaign has

The Career Development Center is designed to meet the needs of professionals for Training, Budget Meetings, Planning Sessions and more! This premier location has comfortable seating for up to 60 attendees, ample parking and state-of-the-art technology.

GCAA MEMBER RATES $150â€“$400 For more information, please contact dawn@greatercaa.org

Serving The Carolinas Since 1995 Commercial & Residential

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Goverment affairs highlights

FHA Accessibility Lawsuits Has your company experienced design and construction lawsuits brought under the Fair Housing Act (FHA)? When Congress amended the Fair Housing Act in 1988 to make it unlawful to discriminate against any person on the basis of handicap, it expanded the definition of discrimination to include the failure to design and construct certain multifamily dwellings in such a manner that they are accessible and usable by handicapped persons. However, limited guidance from the federal government, often conflicting building codes and standards and increasing construction complexity have created ambiguity, opening many apartment owners and developers to charges of noncompliance with accessibility rules.

affirmed a ruling by a lower court that found that Pittsburgh’s ordinance is neither valid nor enforceable. This is a significant victory for the industry and will have an impact on the national conversation regarding SOI. For more information about this development and what it means for the national discussion on SOI, please visit NAA’s Source of Income page. To learn more about efforts to reform the Section 8 Housing Choice Voucher Program, visit the Section 8 page (http://cha-nc.org/section-8), as these issues are intertwined.

Attention Architects and Developers! The City of Charlotte now offers an Enhanced Review Process

As part of its effort to more fully understand and gauge the extent of the issue, the National Apartment Association is interested what they are calling “drive-by lawsuits," where threatening letters are used to attempt to coerce a payment out of the owner in exchange for dropping any litigation. We are aware of these lawsuits are happening under the American Disabilities Act (ADA), but we are attempting to gauge the scale of the problem under the FHA. If you have been impacted, the GCAA wants to hear from you! Please contact Michelle Manns, Director of Strategic Initiatives and Legislative Affairs at michelle@greatercaa.org.

The City of Charlotte’s Development Services department is now offering an Enhanced Review option. The program provides a shortened timeframe for the second review cycle, meetings between Staff and Design Team for coordination of comments and revisions, and overall predictability. Also required is a Designer self-certification gateway process to ensure quality plan submittals.

Source of Income Discrimination

• •

There has been a crucial development in a court case concerning Pittsburgh’s Source of Income discrimination (SOI) ordinance. The Commonwealth Court of Pennsylvania has

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The Enhanced Review option is available for the following types of projects: •

Urban Projects (with zoning classification UMUD, MUDD, PED, TOD, TS AND RE-3) Commercial Subdivisions Residential Subdivisions

A review fee of $30,000 will be charged in addition to the regular user fees per project type. Program details and process overview, as well as the selfcertification gateway checklist can be found at https://charlottenc.gov/ld/ Pages/default.aspx. Click on the Enhanced Review Button. The City of Charlotte is also providing a new expedited option for final record plat reviews. The expedited plat review time will be 10 days for the first submittal, and 5 days for re-submittals. An additional $1,000 fee will be added to the base plat review fee to utilize the expedited service. Applicants can select this option where they normally select their project type within Accela.

There are several consumer actions against property management companies pending in North Carolina regarding their debt collection practices. The ﬁrst series of these actions alleged that property owners and managers were improperly charging late and legal fees to the residents. The AANC took legislative action to attempt to clarify that the fees being charged were permissible. This led to the introduction of Senate Bill 224 (SB224) to the NC Legislature. SB224, the initial clariﬁcation of the fees a property owner/ manager may charge, is now law.

Your “PAC” Contributions Make an ImPACt!

2. 3.

Issues that matter the most to you.

Private Process Servers Legislation Currently NC law allows the use of private process servers for personal service once the sheriff has attempted process and failed to serve the defendant. HB1040 simply seeks to give landlords an option if they see the need to expedite service.

Emotional Support Animals The AANC is proposing to amend the NC General Statutes to close loopholes pertaining to the unlawful use of emotional support animals in apartment communities.

Valet Waste Services The current code does not directly address door step collection services; however, it has determined that the holding containers used in this service are: (1) not ﬁre proof and are a violation of the ﬁre code; and (2) present, in some cases, an obstruction issue because of their placement in breezeways.

SB224 – Debt Relief Lawsuits/Landlord Recovery of Expenses

#DollarPerDoor Challenge

#PinkPac

Your dollars drive decisions. How to give.

Pink PAC springs into action in April

NAA Link for Donation: https://raz.mobi/C1033GreaterCharlotteAA2019 AANC Link for Donation: https://www.aanconline.org/aanc-pac Please include Pink PAC, community name or management company name in the notes. *Cash donations are acceptable but donor must provide name and donor contact information. **Donations to PACs are not tax deductible.

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naaei professional credential programs

Boost your knowledge, skills, and confidence! Certified Apartment Manager WE RECOMMEND THIS COURSE for community managers and experienced assistant managers.

Sept 11, 18, 25; Oct 2 & 8 $965 members $1320 non-members

Earning your CAM credential allows you to demonstrate that you have the knowledge and ability to manage an apartment community and achieve the owner’s investment goals. The CAM credential positions you well for career opportunities and advancement.

YOU’LL LEARN ABOUT: • Occupancy rates

• Apartment turnover

• Comprehensive marketing plans

• Working with contractors and vendors

• Sales team management and product readiness

• Recruiting high-caliber employees

• Equitable treatment of current and potential residents • Resident retention and maintaining a positive company image • Communicating with residents • Customer service and issue resolution

Become an apartment industry insider! • Employee orientation and training • Employee evaluation

• Employment regulations and record keeping

• Analyzing the property’s financial operations and taking corrective actions for underperformance

• Enforcing company policy and complying with laws and regulations • Property inspections • Preventive maintenance programs • Service request process

• Monitoring property performance to achieve the owner’s investment goals • Accounting principles and practices

• Maximizing net operating income Certified Apartment Supplier • Reporting property performance accurately

WE RECOMMEND this course for suppliers of apartment products For more information, visit www.naahq.org/CAM. Availableor in services. person and online To locate an affiliate offering this course near you, visit Online member price: $825 Earning your CAS credential allows you to network with peers from www.naahq.org/education-careers/find-a-course. www.GoWithVisto.org

Sept 11, 18, 25; Oct 2 & 8 $495 members

other supplier companies, as well as with community managers. CAS will help you understand the everyday challenges that apartment management customers face and help you develop unique selling propositions to meet those challenges.

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YOU’LL LEARN ABOUT:

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Brownlee Whitlow & Praet, PLLC is a property solutions law firm! We assist managers and owners of rental property and communities in North and South Carolina with their transactional federal, state and local law regulations compliance, collections, and, when necessary, litigation needs. With offices in Charlotte, Raleigh and Charleston, we represent the interests of property owners and managers in all aspects of landlord tenant law including: PURCHASE AND SALE OF PROPERTY INCLUDING CONTRACT NEGOTIATION AND SEC COMPLIANCE LEASE AND LEASE ADDENDUM PREPARATION AND NEGOTIATION POLICY REVIEW & COMPLIANCE ASSISTANCE DEFENSE OF PROPERTY RELATED CLAIMS COLLECTIONS EVICTION APPEALS FAIR HOUSING COMPLIANCE & DEFENSE MUNICIPAL CODE VIOLATION REPRESENTATION ___________________________________________________________________________________ Please contact us at:

WWW.BWPF-LAW.COM E-mail: PJOHNSON@BWPF-LAW.COM This is an advertisement for legal services. Currently serving NC and SC.

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(D ie

e ound r 1996) F , l se

DIESEL CONSTRUCTION

Multifamily Turn Key Renovations Why Renovate 1 Apartment Unit a Week When You Can Do 5 Or More? Production Renovation is the key to successfully increasing returns on investment. Customized program to suit each property owner’s needs, with carve outs for individual owner preferred trades. Truly a one-stop-shop for all your multifamily renovation needs. Hundreds of successfully completed units in the Charlotte area.

WE PROVIDE • • • • • • • • •

Guaranteed Pricing Hard Completion Dates Construction Flow Charts Daily Progress Reports Scopes of Work Full-time Superintendents Onsite Quality Control Inspections Final Punch Walks with Owner’s Representative Move-in Ready Cleaning

Contact us today to set up a FREE site consultation to discuss your project and learn more about the benefits of hiring experienced professionals that know how to successfully complete projects on-time and on budget!

704-786-0401 • office@dieseldev.com • www.dieseldev.com 8249 Flowes Store Road, Concord NC 28025 GC License number 58047 Classification Unlimited

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news

City-County Join Forces for Census 2020 Census Day 2020 is less than one year away, and work has begun locally in preparation of this national initiative. Mecklenburg County and the NC Counts Coalition recently announced its joint collaboration, Meck Counts 2020 - an effort to plan outreach and engagement for the U.S. 2020 Census. Mecklenburg Board of County Commissioners Chairman, George Dunlap and Charlotte Mayor Vi Lyles announced the establishment of a 2020 Census Complete Count Committee, which is comprised of elected officials and leaders from education, business, nonprofit, healthcare, the faith community and community based-organizations. They will work with local stakeholders and media to educate the public about Census 2020, encourage participation, and facilitate survey access, particularly among traditionally hard-tocount populations. Dunlap and Lyles emphasized the importance of the Census for fair political representation, federal funding and planning for future community needs. They also spoke about the Census Bureauâ€™s efforts to recruit for approximately 5,000 jobs in North Carolina, 1,800 of which will be in Mecklenburg County. These temporary jobs will include Census takers, recruiting assistants, office staff and supervisory staff. Job details are available at www.2020census.gov/jobs. The event also featured a panel of County staff and community stakeholders who discussed details about how the Census is conducted and challenges to a complete Census count. Some of the most common reasons people do not participate in the Census or do not

accurately report their information are fear and misinformation about privacy and confidentiality, language barriers, not understanding the purpose of the census or who should be counted, and unstable living arrangements. New in 2020, households will be able to self-respond online, by phone or using the traditional paper questionnaire. Most households will receive a postcard encouraging them to respond online. The U.S. Constitution mandates that a population count be conducted each decade. The primary goal of the 2020 Census is to count everyone once, only once and in the right place. Census data are important for planning for needs for the community such as schools, hospitals, transportation, housing and emergency services. Critical federal funding allocated to states, local governments and individuals is also based on calculations derived from census data. In FY2016, North Carolina received $23.7 billion through 55 federal spending programs guided by data derived from the 2010 Census. More than $883 billion was allocated to all states that year. Mecklenburg County residents can learn more about the importance of the Census, stay up to date on the work of the Complete Count Committee and sign up to get involved in outreach efforts by visiting MeckCounts2020.com.

Adapted from https://bit.ly/2UfL40K

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PRESSURE WASHING EP

ENDAB

PROFESSIONAL PRESSURE WASHING

Because Dirt & Grime Isn’t Forever... RIEN

Locally Owned & Operated Licensed & Insured Meticulous, Detailed, Punctual Highly Rated Professional Equipment = Professional Results

APARTMENTS

TOWNHOMES

HOA’S

BREEZEWAYS

DL Y

Clean | Beautify | Protect

F RI

704-919-9730 | www.zapitwash.com | info@zapitwash.com

“JUST CALL ZAP IT” apartment times

women in leadership

Women in Leadership ∙ April 5

Congratulations to Reagan Hill, winner of the Air Pods in the Q & A Raffle.

Thank you to Facilitator, Kelly Thomas and Panelists; Erica Byrum, Darline Cobb and Sarah Cherne for sharing their insights on their career experiences with us.

THANK YOU TO OUR SPONSOR, Loebsack & Brownlee, PLLC and a special thanks to AFR Furniture Rental for sponsoring the furniture used during the seminar.

Why Participate?

GCAA

Remember a

M E M B E R

MEMBERSHIP DRIVE 30 apartment times

•

Receive a $50 Target Gift Card for every new member you refer that joins the GCAA!

•

1st & 2nd place winners for most new members will be presented at the 2019 Bravo Awards.

1st Place

2nd Place

Receives $1,500

Receives $500

Serving Carolinas for 25 years 704-784-6626 - Office www.carolinapoolrenovations.com apartment times

RAM PAVEMENT Providing GCAA's Apartment Communities with the Best Price, Quality, and Service

Our Services Sealcoating Striping

Concrete Repair

Parking Lot Signage

Hot Pour Crack Sealing

Asphalt Repair

Restriping & Layout

ADA Compliance

Proven Process 1. Consultation

4. Action

We walk the property with our client and point out vulnerabilities and areas

Teams work quickly to patch and seal areas in need and coat and paint finished

of improvement while taking notes and pictures.

surfaces. Your project nets you a fresh look and a certificate of completion.

2. Estimate & Roadmap

5. The Last 5%

We outline what you can expect when servicing your paved asset. from total

Other crews leave sloppy workspaces and loose ends in communication. RAM

cost of ownership to day of service considerations.

Pavement trains all members to focus on the last 5%1

3. Approve

& Schedule

6. Extend

We understand and value our clients' time restrictions and deadlines and that

Upon completion of any work our team does for you, we issue a maintenance

scheduled jobs are always moving and shifting based on weather and other

plan complete with projected dates and costs. We create tuture proof

outside influences.

paved assets.

core values (704) 622-1300 www.rampavement.com rob mi I ler@rampavement.com

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membership

Renewals!

Thanks to these 253 members for renewing their GCAA membership from January - March 2019

1010 Dilworth 1100 South 6300 Woodbend, LLC Action Pest Exterminating Affinity Property Management Solutions Ahn Top, LLC AIG Global Real Estate Alexander Village All County Paving All Fire Services, LLC Allana Buick & Bers, Inc. American Waste Services Apartment List Apartment Realty Advisors Apartments at Birkdale Village Apartments at Brayden, The Apartments.com Network Arboretum Apartments, The Arborguard Tree Specialists Arcan Capital Archdale Manor Ascent Uptown Ashby Gardens Ashton South End Aspen Charlotte Aspen Heights ATI Energy Group, LLC Aurora Apartment Homes Automatic Leasing Service, Inc. Avalon Heights Axiom Apartments Axiom Multifamily Consulting Axis Berewick Ayrsley Lofts B & M Management Co. LLC B&N Grading, Inc. Bavarian Village Beckett Farms BedRock Solutions Belle Haven Apartments Berkeley Place Biscayne Blu at Northline BluSky Restoration Contractors LLC Brentwood Apartments Bridges at Quail Hollow BrightView Landscape Services Brook Valley Brownlee Whitlow & Praet, PLLC Cadence Music Factory Cambridge Park Townhomes Caralea Valley CARIBBEAN POOL SERVICE Carlisle Residential Properties Carolina Asphalt Carolina Capital Management Carolina Golf Cars Carolina Time Equipment Central Pointe Apartments Century Afton Ridge Century Highland Creek Century Plantation Pointe CertaPro Painters of Salisbury Charleston Row Townhomes Charlotte Family Housing Charlotte Housing Authority Charlotte Mechanical Charter Properties, Inc. Cherry Gardens Childforms Circa Uptown Clachan Properties

Click Pack Move, Inc. ClickNotices, Inc. Container Store, The Copus 1 Indian Trail Country Club Apartments Courtney Ridge Apartments Courtyard, The Cox Landscape Management Crest at Galleria Crest at Greylyn Crest Gateway Crest on Providence Crocker Asphalt Services Crossing at Quail Hollow Darby Development Co., Inc. Davey Tree & Lawn Company, The David Long Electrical Contractor Delta Crossing Devonwood Apartments Dewberry Diesel Construction Eagle Woods East Lake Eastover Element South Elizabeth Square Elmsley Grove Apartments Emerald Bay EMR Electric Enclave at Bailes Ridge Enhancement Talent Development Everett House Firehouse Casual Living Store, The First Communities Management Fisher Realty, Inc. Forest at Chasewood Forest Village Fortune-Johnson General Contractors Fountains Matthews GDE Renovations, LLC Geller Associates Ginkgo Residential GK Highland Trace LLC GK Lexington Green LLC Glen Haven Gramercy Apartments, The GraphiCal Creations, Inc. Greenbryre Apts Greenway Property Management Greystar Hammond Residential Group, Inc. Hampton Creste Hanover Landing HD Supply Facilities Maintenance Heaven & Earth Landscaping Hickory Trace Village Highland Park at Northlake Highlands, The Howard Nance Company Integra Realty Resources JAT Jones Lang LaSalle Julien, The Junction 1504 KCL Solutions LLC Kimmerly Glen Kingsley Apartments Landing at Park Road, The Landings at Northcross, The Landmark Landscapes Laurel Hill Apartments Legacy Village Apartments

Loft One35 Lofts at Hawthorne Mill, The Longview Meadow Apartments M Station Madison Square at Northlake Matthews Lofts McAlpine Terrace/Glen Cove McMullen Wood McNeely Pest Control Mecklenburg Roofing Inc. Mercury NoDa Metro 808 Mint, The MMA of Charlotte Modern Plumbing Co of Charlotte Mosaic Development Group Mosaic South End Mountcrest Movement Insurance Nationwide Eviction New Forum NLC Property Group, LLC Novel NoDa Novel Providence Farm Novel Stonewall Station O'Leary Group Waste Systems LLC Onofrio Construction, Inc Overture Cotswold Park Fairfax Parkwood Peachtree Place Pet and Playground Products Pfalzgraf Asset Management Phillips Management Group Plantation Park at Ballantyne Plaza Terrace Presley Uptown PRG Real Estate Management Inc Professional Realty Management Progress Residential Rankin, Cindy REAL Floors, Inc. RealPage, Inc. Rejuven8 Carpet Care Rental Properties of Charlotte Reserve at Kenton Place, The Reserve at Waterford Residence at SouthPark, The Residences at Brookline ResidentCheck Response Team 1 Ridgeview Riverworks Investment Corporation Royal Landscape Service Inc. Rumsey Construction & Restoration

Sailboat Bay Seneca Woods Shamrock Garden Sharon West Apartments Sherman Residential Silverstone Apartments Skipper SkyHouse Uptown Solis Berewick Apartments Solis Southline Solis SouthPark Solis Waverly Somerset Apartments Southgate Spare Time at Lake Norman Sparkes Sparkle Wash Charlotte Spectrum Community Solutions Speedy Filer Spring Gardens, LLC Springview Station at Poplar Tent T.R. Lawing Teal Point Trane Residential HVAC Triforte, LLC Tryon House Apartments US Fitness Charlotte US Lawns Charlotte Vinoy at Innovation Park Vive at Kellswater VTT Management Waste Pro Wellington Farms Wembley Apartments Weyland Apartments White Investors Units White Real Estate Investment Firm Whitecliff Properties, LLC. Whitehall Parc Willow Glen Willow Ridge Apartments Windgate Place Windsor Harbor Apartments Windsor Landing Winkler Organization, The Woodland Creek Woodland Estates Woodlawn House Yardi Systems, Inc. Yards at NoDa Zap It Wash

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membership

WELCOME NEW MEMBERS

These 19 companies joined the GCAA in the months of February and March 2019. OWNER/OPERATORS Alta Warp & Weft Contact: Tobi Colls 980-270-0030 tobi.c@woodpartners.com Apartment Communities Portfolio Total: 261 Coastal Ridge Real Estate Contact: Morgan Martin 614-706-1414 info@theflatsatmallardcreek.com Continental Realty Corporation Contact: Heather Palmer 410-296-4800 hpalmer@crcrealty.com Portfolio Total: 194 HomeTrustee Contact: Diane Dang 980-495-2432 office@redhillventures.com Portfolio Total: 1109

ASSOCIATES/SUPPLIERS Alternative Roofing Solutions Contact: Robert O’Hoppe 980-299-2777 bohoppe@ars-roodfing.com Jacksons Cleaning Company Contact: Siobhan Jackson 704-670-1808 Siobhanjackson68@gmail.com Cleaning Services

Blue Heron Capital LLC Contact: John Scott Trotter 917-880-0983 jstrotter@blueheroncapllc.com Converged Services, Inc Contact: Sarah Wattick 954-767-0185 swattick@convergedservicesinc.com Total Service Company Roofing Contact: Calvin Brock 704-536-5509 totalservicecompany4822@gmail.com

AppRent Technologies, LLC Contact: David Astor 888-583-3212 dastor@dasmenresidential.com Preferred Floor & Tile Co. Contact: Daniel Ray 704-522-0404 Daniel.ray@preferredfloorandtile.com

Smith Environmental Solutions, Inc Contact: Daniel Smith 704-453-1262 daniel@smithenvironmental solutions.com Carpet To Go & More Contact: Jacob Ezell 704-599-1414 jacob@carpet2go.com Killingsworth Environmental of the Carolinas Contact: Crystal Plyler 980-210-6615 crysatalplyler@kworth.com Sponsor: Betsy Kirkpatrick Rhom & Sons Paint & Construction Contact: Chris Rhom 704-361-5276 rhompaintandconstruction@gmail.com

“SCOOP” THE INSIDE

NEW ALL MEMBER ORIENTATION

June 21, 2019 34 apartment times

ALN Apartment Data Contact: Dianna McClung 800-643-6416 dianna@alndata.com Communications/Consulting

Flooring Skinner Services Contact: Justin Skinner 704-929-7118 admin@skinnerservices.com Demolition Contractor SL Recovery LLC Contact: Kelsey Baxter 704-889-2608 Sl.recoverytowing@gmail.com Towing Surface Experts On Call South Charlotte Contact: Bill Hogan 518-598-2821 billchogan@gmail.com Restoration

Members in the News DASMEN Residential is proud to announce the promotion of Katherine Grove to Executive Vice President at DASMEN. Day-to-day she will work directly overseeing a team of seasoned Regional Managers. Additionally, Katherine will develop and oversee proactive resident retention programs with the CEO and other senior leadership to ensure low turnover expense, and high resident satisfaction. Katherine gained her CAM Designation in 2015 through the Greater Charlotte Apartment Association, where she is an active member. HAVE MEMBER NEWS TO SHARE? Email the details to erica@greatercaa.org

GCAA's Membership Committee is hosting a Member Orientation for all GCAA members on June 21 in the Career Development Center. Coffee and a light breakfast will be served. Hear from members and GCAA staff as they share their thoughts and experiences. RSVP's are required. Please direct all questions to daniel@greatercaa.org WHERE: GCAA Career Development Center 6060 Piedmont Row Drive South Ste 575A, Charlotte 28287 WHEN: June 21, 2019 from 9 -10 am This is not just for new member companies. All members are welcome and we encourage you to attend!

A BETTER TYPE OF CLEAN safe. effective. eco-friendly.

"I recently used CCR Clean Property Services on an exterior pressure washing job on my property. The sidewalks and curbs had not been pressure washed in quite some time and they did a fantastic job! They were able to make the property shine! The crew assigned to us was very professional and extremely accommodating to our needs. It was obvious to me that they take great pride in doing their job well the first time around. Our experience with CCR Clean Property Services was a great one and I would recommend them to anyone!" -Lauren L.,

Our industrial grade pressure washers heat the water to more than 200 degrees so the heat and steam cut through even the toughest grease and grime. We use non-toxic, biodegradable cleansers and degreasers that are safe and effective. Our variable delivery system allows us to control output so delicate surfaces are not damaged and tough stains are wiped clean.

Property Manager Waterford Creek Apartments

Make a great first impression with a regular CCR Clean Property Services maintenance program for your high traffic areas. Treat your retail, residential or commercial property right with CCR Clean Property Services. Call today for a free on-site evaluation and estimate.

Call Today! 704-900-0799 www.ccrclean.com

CLEAN PROPERTY SERVICES Eco-Friendly Powerwashing

www.ccrclean.com apartment times

Greater Charlotte Apartment Association 6060 Piedmont Row Drive South, Suite 575 Charlotte, NC 28287

Address Service Requested

Apartments Communities - Pools and Clubhouses Common Areas

“Designed to increase value” Contract Sales and Design Division “ Helping create the perfect outdoor space for your properties and services.”

Incredible selection of outdoor dining, seating and more.

Why Choose Us • Complimentary Design Service • Design to Align & Enhance Property’s Brand • Annual Maintenance Contracts (Touch up, Repair, Re-strap, Re-sling, Glide Replacements) • Rental Agreements Available • White Glove Delivery • Showrooms in the Carolinas • Access to 50+ famous brands, collections & manufacturers for a turn-key process.

Famous Brands • Brown Jordan • Barlow Tyrie • Castelle Luxury • Gloster Sunbrella • Telescope Casual • Tommy Bahama • Tuuci Contact: Andrew Gave - Contract Manager Direct Line 980.202.6605 Email A.Glave@fhcasual.com North Charlotte, NC 6620 West W.T. Harris Blvd. Charlotte, NC 28269 Phone 704.598.8787