iAM Academy Catalogue 2026

The entire iAM Academy Library catalogue

iAM Academy makes compliance and safety training effortless. Our 400+ CPD & IOSH bitesized courses give your staff the skills to stay confident, compliant, and prepared, covering Health & Safety, Compliance, Cyber Security, Sustainability, Safeguarding, and more. Each course takes just 2–15 minutes, saving you hours!

CONTENTS CLICK TO VIEW EACH COLLECTION Claire

Approved training provider 4206

KCSIE (Keeping Children Safe in Education)

Human Resources

School Safety

IT Content powered by Assemble You

SEND (Special Educational Needs & Disabilities)

IT Content powered by Filtered

Sustainability & Net Zero Training for Schools

Leadership & People Management: Core Skills & Power Skills

BEDI - Belonging, Equity, Diversity & Inclusion

Leadership & People Management: Looking After Your Team

Career Management

Leadership & People Management: Styles & Situations

Coaching Skills

Leadership & People Management: Team Performance

Creativity & Innovation

Mental Health

Customer Service

New Business Owner

Cyber Security

Office Health and Safety

Digital Transformation

Policy & Compliance

Environment, Social & Governance (ESG) Collection

Power Skills

Establishing a Learning Culture

Project Management

Financial Conduct Authority

Psychological Safety

Food Safety

Safeguarding

Health & Safety

Sales

Health & Wellbeing

Soft Skills

Current Library

Future Roadmap

We’ve got a packed Learning Library for you to explore, with hundreds of engaging courses written and designed by experts. Flexible learning paths will guide you to the skills you need at your own pace.

Can’t find exactly what you need? Click here to preview what we’ve got in development at present, and our future plans to help support your learning and growth.

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Approved training provider 4206

KCSIE (Keeping Children Safe in Education) Collection Contains 26 courses.

This safeguarding training helps to ensure school staff learn crucial information quickly so they can keep children safe as they study.

You know the drill - there’s a whole bunch of legal requirements that tell schools what they must do to keep kids safe in education. Schools and Multi Academy Trusts (MATs) have this serious responsibility to watch over and support children and teens under 18. Often it can be hard for someone with a care-of-duty to manage their day job and access training. We’ve designed more than 30 courses to help you learn the skills you need to make sure your young people are safe and sound. When it comes to safeguarding, there’s no room for compromise.

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Keeping Children Safe in Education Collection Recognising the Signs of Abuse

How to Create a Safeguarding Culture

Why take this course? An effective safeguarding culture depends on everyone’s commitment to protecting all students from harm. This course will empower you to remain vigilant for the signs of abuse. It’ll give you the tools you need to contribute to a culture in which student safety is always a priority.

Why take this course? If you’re a member of the senior management team, this course will help you to develop a strong safeguarding culture within your school or college. It’ll help you to understand when safeguarding training should be provided and how to create safeguarding-aware codes of conduct. And it’ll walk you through how you can promote the safeguarding culture in different areas of your work.

By the end of this course, you’ll be able to: Define the four main categories of abuse, so you can safeguard students who might be being abused, or may be susceptible to abuse Recognise the signs that a student might be being abused, so you know what to look out for Describe the barriers to recognising that a student might be being abused, so you can overcome them to safeguard all students

By the end of this course, you’ll be able to: Identify what safeguarding training is appropriate and when it should be scheduled Recognise best practices to create a safeguarding-aware code of conduct for staff and students Recall the ways in which you can promote a strong safeguarding culture safeguard all students

Seat time: 10 mins

Seat time: 10 mins

Full course info

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Disclosure Why take this course? Everyone who works with students must be prepared to recognise and respond to disclosures sensitively and in line with statutory guidance. This course will prepare you to do this, so you can always respond in a way that prioritises student welfare.

By the end of this course, you’ll be able to: Identify the importance of disclosures in meeting the responsibilities outlined in the relevant statutory guidance Recognise the ways that students may disclose abuse and how to respond, so you can act swiftly and in line with the relevant statutory guidance Define how to overcome the barriers to help students disclose if they or someone they know has been or is being abused Seat time: 10 mins Full course info

Watch the trailer

Full course info

Watch the trailer

Allegations Against Adults who Work with Children Why take this course? If you’re a designated safeguarding lead, a member of the board of governors, or part of the senior leadership team, this course is for you. It’ll help you recognise the different levels of concerns and allegations, in line with the guidance laid out in Keeping children safe in Education (KCSIE.) And it’ll help you respond to low-level concerns and allegations that may meet the threshold for harm swiftly and appropriately.

By the end of this course, you’ll be able to: Differentiate between accusations that may meet the threshold for harm and low-level concerns, so you can make sure all are appropriately addressed Recognise how to respond to different levels of concerns and allegations made against adults working with children Recall the ways in which you can promote a strong safeguarding culture safeguard all students Seat time: 10 mins

Recording

Full course info

Why take this course? Everyone working with students needs to understand how to go about recording a safeguarding disclosure. This course will develop your understanding and help you to overcome problems that may arise. It’ll empower you to effectively record disclosures and contribute to the development of safeguarding practices and culture.

Safeguarding Thresholds

By the end of this course, you’ll be able to: Identify common problems you may encounter when recording a disclosure and how to overcome them Recall how to effectively record a disclosure so it can be used to safeguard the victim Seat time: 10 mins

Full course info

Watch the trailer

Why take this course? This course is perfect for designated safeguarding leads. It will help you identify the difference between allegations that may meet the threshold for harm and low-level concerns.

By the end of this course, you’ll be able to: Identify the two different safeguarding thresholds, so you can respond appropriately to each Seat time: 10 mins

Watch the trailer

Full course info

Watch the trailer

Child Centred Practice

Child Sexual Abuse

Why take this course? To actively collaborate with and protect your students you’ve got to base your teaching practice in a child-centred approach. It will benefit the students you work with by helping you meet their individual needs in a respectful way. And it’ll contribute to the ongoing development of your school or college’s safeguarding culture.

Why take this course? Everyone who works in an educational setting has a responsibility to safeguard students from abuse. This course will explain child sexual abuse and its impact, and help you spot the signs and the risk factors associated with it. You’ll also learn what to do when you suspect CSA and how to help protect students from abuse.

By the end of this course, you’ll be able to: Identify child-centred practice and its importance to your school’s or college’s safeguarding culture Recognise how to implement a child-centred approach to your teaching practice, so you can develop collaborative partnerships with students and their caregivers

By the end of this course, you’ll be able to:

Seat time: 10 mins

Recall CSA and its impact, to appropriately support students who experience it Identify the signs of CSA and risk factors, to be able to implement targeted support to affected students Recall how to respond to and prevent CSA, to help protect students Seat time: 10 mins

Full course info

Watch the trailer

Full course info

Watch the trailer

Keeping Children Safe in Education Collection Introduction to Safeguarding Culture

Neglect

Why take this course? This course is perfect for senior leadership teams and designated safeguarding leads. It’ll show you what a safeguarding culture is, and how it relates to child-centred practice. You’ll also learn about the components of a successful safeguarding culture, and the role leadership must play in creating it.

Why take this course? Understanding what neglect is and how young people may experience it will help you to meet your safeguarding responsibilities. Once you’re able to spot the indicators that a student might be being neglected, you’ll be empowered to report your concerns. This’ll help make sure students are protected from further harm.

By the end of this course, you’ll be able to: Recognise a safeguarding culture and why a child-centred approach is necessaryRecognise the signs that a student might be being abused, so you know what to look out for Recall the components needed for a successful safeguarding culture

By the end of this course, you’ll be able to: Define neglect, so you can protect all students from harm Identify the indicators of neglect, so you can respond appropriately to safeguard students

Seat time: 10 mins

Seat time: 10 mins

Full course info

Watch the trailer

Emotional Abuse Why take this course? If you work with children, you have a responsibility to safeguard them against harm or abuse. This course will help you understand what emotional abuse is and how to recognise and address the different types. You’ll also learn the signs and effects of emotional abuse on children. So, you’ll know what to do if you see or suspect emotional abuse, or if a child tells you about it. That way, you’ll have the knowledge you need to help protect every child in your care.

By the end of this course, you’ll be able to: Define emotional abuse and its types, to identify and address them even when the child isn’t able to articulate their experiences Identify the signs and effects of emotional abuse, to be able to take the necessary steps to intervene Seat time: 10 mins

Full course info

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Key Statutory Guidance: Working Together to Safeguard Children Why take this course? Everyone working with students needs to understand how a multiagency approach to safeguarding helps make sure children are properly protected. This course will introduce you to the importance of taking a child-centred approach as laid out in Working together to safeguard children. And it’ll help you figure out how to take part in multiagency working to successfully protect children from harm.

By the end of this course, you’ll be able to: Recognise the importance of taking a child-centred approach with a family focus, so you can contribute to the shared responsibility for safeguarding children Identify the expectations for multiagency working outlined in Working together to safeguard children, so you can work effectively with external bodies and agencies Seat time: 10 mins

Full course info

Watch the trailer Full course info

Reporting and Referral Why take this course? Everyone working with students in an educational environment must know how to respond to safeguarding concerns. This course will prepare you to report and record safeguarding incidents and make sure your school or college always prioritises student welfare. It’ll also walk you through the procedures the DSL will follow to make a safeguarding referral when needed.

By the end of this course, you’ll be able to: Identify how to effectively report and record safeguarding incidents, so you can make sure all students are protected from harm Recognise the key steps in procedures for safeguarding referrals, so you understand how the DSL must respond

Watch the trailer

Whistleblowing in Schools Why take this course? Everyone working within a school environment will benefit from this course, as the safety of the educational environment is a shared responsibility. It’ll explore the signs of institutional abuse to help you identify when you must whistleblow. And it’ll walk you through the different whistleblowing pathways, so you know how to go about it.

By the end of this course, you’ll be able to: Identify the signs of institutional abuse, so you know when you should whistleblow to protect students Recognise different whistleblowing referral pathways, so you know what to do if you need to whistleblow Seat time: 10 mins

Seat time: 10 mins Full course info Full course info

Watch the trailer

Watch the trailer

Keeping Children Safe in Education (KCSIE) Why take this course? This course will empower anyone working within a school or college in England to feel confident referring to KCSIE 2023. It’ll make sure you know where to look to find information about your responsibilities and any concerns you have. And it’ll introduce you to the key changes made to KCSIE in the 2023 update.

By the end of this course, you’ll be able to: Identify what’s covered in the five parts of KCSIE, so you can locate guidance to support you with specific responsibilities and concerns Recognise the key changes made in the KCSIE 2023 and 2024 updates, to keep your approach to safeguarding children in line with current statutory guidance

The Role of the Designated Safeguarding Lead Why take this course? This course is for DSLs and members of the board of governors and senior management team. It’ll walk you through the role and responsibilities of the DSL, so you can actively contribute to your school’s safeguarding culture.

By the end of this course, you’ll be able to: Identify the role of the DSL, so you can contribute to safeguarding all students Recognise the responsibilities of the DSL, so you understand how they create a safe educational environment Seat time: 10 mins

Seat time: 10 mins Full course info Full course info

Watch the trailer

Watch the trailer

Keeping Children Safe in Education Collection Radicalisation and Prevent

Physical Abuse

Why take this course? Everyone who works with students will benefit from learning more about Prevent and radicalisation. This course will help you understand the role of Prevent in the educational environment. It’ll empower you to identify signs that a student has been, or is at risk of being, radicalised. And it’ll show you how to report any concerns you have.

Why take this course? Everyone working within a school or college has a responsibility to safeguard students against harm of any kind. This course will help you spot when a student might be experiencing physical abuse.

And it’ll empower you to take a strategic approach to safeguarding students at risk of being physically abused.

By the end of this course, you’ll be able to: Recognise the role of Prevent in schools, so you can protect students from radicalisation Identify signs of radicalisation, so you can access prompt support for students who have been, or are at risk of being, radicalised Recognise how you and the DSL must report concerns about radicalisation and the different avenues of support available, to meet expectations outlined in the Prevent duty Seat time: 10 mins Full course info

By the end of this course, you’ll be able to: Recognise the warning signs that a student might be experiencing physical abuse, so you can take steps to safeguard them Recall strategies to support students at risk of experiencing physical abuse, to prevent them from being harmed Seat time: 10 mins Full course info

Watch the trailer

Watch the trailer

Domestic Abuse

Working with Parents

Why take this course? Exposure to domestic abuse is a complex form of child abuse. Everyone working with students needs to understand what it is and the impact it can have. The course will explore this and help prepare you to support children who have been exposed to domestic abuse.

Why take this course? Everyone working with students in an educational environment will benefit from this course. It’ll walk you through the importance of working with parents and caregivers to improve outcomes for children and families. And it’ll give you practical guidance to help you spot disguised compliance and work effectively with parents and caregivers.

By the end of this course, you’ll be able to: Recognise what domestic abuse is, so you have a developed understanding of the challenges children and families experiencing it may encounter Identify the signs that a student might be living in a home where domestic abuse is occurring, so you know what to look out for Recognise how to support a child who has been exposed to domestic abuse, so you can take steps to safeguard them Seat time: 10 mins Full course info

Seat time: 10 mins Watch the trailer

Multi-agency Working Why take this course? Everyone working with students in an educational setting needs to understand the importance of multi-agency working. This course will walk you through it. It’ll also introduce you to the role of local policies, procedures, referral pathways, and the multi-agency meetings your school may need to collaborate in.

By the end of this course, you’ll be able to: Recognise the importance of multi-agency working, so you can collaborate to safeguard students Identify the role of local policies, procedures, and referral pathways, so you understand how they work alongside your school’s safeguarding provision Recognise the purpose and structure of Multi-professional meetings, Team Around the Family meetings and Child protection conferences, so you can collaborate to prioritise student welfare Seat time: 10 mins Full course info

By the end of this course, you’ll be able to: Recognise the importance of collaborating with parents and caregivers, so you can meet your responsibilities as outlined in statutory guidance Recognise disguised compliance, so you can overcome it to safeguard students Identify good practice when working with parents and caregivers, so you can prioritise the welfare of students and families

Full course info

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Online Safety Why take this course? Everyone working with students needs to understand the risks that can be associated with online activity. This course will help you recognise why students may need safeguarding when online and signs that suggest they’ve been exposed to unsafe online activity. It’ll also walk you through how online safety is addressed throughout the educational environment.

By the end of this course, you’ll be able to: Recognise the four key areas of risk associated with unsafe online behaviour, so you understand the impact they can have on students Identify the signs of unsafe online behaviour, so you can safeguard all students Recognise how online safety must be managed and embedded in the curriculum, so you’re aware of how it’s addressed in the educational environment Seat time: 10 mins

Watch the trailer

Full course info

Watch the trailer

Keeping Children Safe in Education Collection Information Sharing and Confidentiality

Safer Recruitment

Why take this course? You and your colleagues are all responsible for safeguarding the students you work with.

That’s why everyone working with students in an educational environment can benefit from this course. It’ll help you meet your statutory responsibilities by introducing you to the key principles of information sharing. You’ll learn how to identify and avoid common mistakes. And you’ll come away understanding how GDPR and KCSIE impact information sharing.

Why take this course? If you’re involved in overseeing recruitment at your school, this course is for you. It’ll help you make sure the recruitment and selection process prioritises safeguarding at every stage. You’ll learn all about pre-appointment and vetting checks. And you’ll also find out about your school’s ongoing reporting responsibilities.

By the end of this course, you’ll be able to: Recognise the key principles of information sharing, so you can meet your statutory responsibilities as outlined in KCSIE Identify common mistakes relating to information sharing and confidentiality, so you can avoid them Recognise the impact of GDPR and KCSIE on information sharing and confidentiality, so you can balance data protection and safeguarding

By the end of this course, you’ll be able to: Recognise how to make sure the recruitment and selection process deters unsuitable applicants and prevents them from being recruited, to maintain a safe educational environment Identify which pre-appointment and vetting checks must be completed to ensure only suitable individuals undertake regulated activity with students Recognise the school’s ongoing reporting duties, to ensure that safeguarding students remains a priority Seat time: 10 mins

Seat time: 10 mins Full course info Full course info

Watch the trailer

Watch the trailer

Safeguarding in the Curriculum

Child Criminal Exploitation

Why take this course? Teaching staff, including the senior leadership team, teaching assistants, and the designated safeguarding lead, will all benefit from this course. It explores the importance of safeguarding in the curriculum. And it’ll help you consider ways to embed safeguarding throughout the curriculum, to create a strong safeguarding culture at your school or college.

Why take this course? Everyone working with children can benefit from learning more about CCE. This course will introduce you to how children can be criminally exploited. It’ll help you identify signs that a child might be experiencing CCE. And it’ll prepare you to respond promptly and effectively if you suspect a student is being criminally exploited.

By the end of this course, you’ll be able to: Recognise the importance of embedding safeguarding throughout the curriculum, so you can empower students to protect themselves and make informed choices Identify ways to include Spiritual, Moral, Social, and Cultural development (SMSC) in the curriculum, to make sure it’s at the heart of learning throughout the educational environment Recognise how to promote fundamental British values in the curriculum, to meet the Department for Education’s current guidance

By the end of this course, you’ll be able to: Recognise what child criminal exploitation (CCE) is, so you understand the role of factors like gangs and county lines Identify the signs of CCE, so you can take steps to meet your safeguarding responsibilities Recognise how to respond if you suspect a child is being criminally exploited, so you can protect them from further harm

Seat time: 15 mins Full course info

Seat time: 15 mins Full course info

Watch the trailer

Watch the trailer

Child-on-Child Abuse

Hidden Harm

Why take this course? Everyone working with students needs to learn about child-on-child abuse. This course will introduce you to what it is, so you know what to look out for. It’ll prepare you to respond to related reports and concerns. You’ll also learn about the steps your school can take to prevent child-on-child abuse from impacting students.

Why take this course? Everyone working with students needs to understand what hidden harm is. This course will walk you through it. It’ll also introduce you to ways to support children experiencing or at risk of being impacted by hidden harm.

By the end of this course, you’ll be able to: Recognise what child-on-child abuse is, so you can take steps to safeguard all students Identify how to respond to reports or concerns about child-on-child abuse to prioritise the welfare of impacted students Recognise preventative measures that schools can take to address child-on-child abuse in the educational environment

Seat time: 10 mins Full course info

Seat time: 15 mins

Full course info

By the end of this course, you’ll be able to: Recognise what hidden harm is and how to support impacted students, so you can meet the expectations laid out in KCSIE (Keeping Children Safe in Education)

Watch the trailer

Watch the trailer

Keeping Children Safe in Education Collection Contextual Safeguarding

Fabricated or Induced Illness

Why take this course? If you’re a designated safeguarding lead, deputy designated safeguarding lead, or a member of the senior leadership team or board of governors, this course is for you. It’ll introduce you to contextual safeguarding and how it can be used to protect children. You’ll learn about extra-familial risks and come away ready to use effective contextual supervision to address them.

Why take this course? FII can have a lifelong impact on children. Everyone working with students can benefit from taking this course. It’ll introduce you to what FII is. You’ll also learn how to identify the signs a student might be experiencing it and how to support them.

By the end of this course, you’ll be able to: Recognise what contextual safeguarding is, so you can understand and respond to students’ experience of significant harm outside the home Identify types of extra-familial risks, so you can safeguard students Recognise the primary elements of effective contextual supervision, so you can meet the expectations laid out in KCSIE Seat time: 15 mins

By the end of this course, you’ll be able to: Recognise what Fabricated or Induced Illness (FII) is, so you can understand the impact it can have on students Identify the signs that could suggest a child is experiencing FII, so you can take steps to safeguard students who may be experiencing it Recognise how to support students who are victims of FII, so you can prioritise their welfare and protect them from harm Seat time: 10 mins

Full course info Full course info

Watch the trailer

Watch the trailer

Adverse Childhood Experiences (ACEs) and Trauma Why take this course? Everyone working with children needs to understand the impact that ACEs and trauma can have. This course will introduce you to what they are and how children can be affected. It’ll show you how to support traumatised students and those who have faced adversity, so you can prioritise the welfare of all children at your school.

By the end of this course, you’ll be able to: Identify what adverse childhood experiences and trauma are, so you understand the relevance of ACE scores Recognise how trauma and ACEs may impact students, so you can take a child-centred approach to safeguarding Identify how to support students who have experienced trauma and ACEs, so you can contribute to maintaining a trauma-informed school

Children with Family Members in Prison Why take this course? Everyone who works with students in an educational environment will benefit from learning about safeguarding those who have an incarcerated family member. This course will introduce you to how having a family member in prison can impact a student. It’ll also walk you through how you and your colleagues can support students dealing with the incarceration of a family member.

By the end of this course, you’ll be able to: Recognise the impact that having a family member in prison can have on children, so you can spot when a child may need additional support Identify how you and your colleagues can support students who have an incarcerated family member to make sure they’re adequately safeguarded Seat time: 15 mins

Seat time: 15 mins Full course info Full course info

Watch the trailer

Watch the trailer

School Safety Collection Contains 11 courses. Assessed. IOSH Approved.

Health & Safety Law

Impactful, expert-led Health & Safety training to keep everyone safe in your school Health and Safety in schools is not only critical, but comes with it’s own set of unique challenges. Among them is the sad reality is that staff don’t always have the time to train on basic skills that could keep them and the students in their care, safe. That’s why this course collection is designed to cover everything you need to make your school compliant, and a few extras, should your school need them.

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Approved training provider 4206

School Safety Collection Health and Safety for Schools

DSE & Computer Workstations

Why take this course? For teachers, teaching assistants, and general school staff, this course will walk you through the maze of health and safety. You’ll learn about the relevant health and safety regulations, and everyone’s responsibilities under them. And, by using advice from this course, you’ll be able to spot hazards and take precautions to reduce risks to yourself or others.

Why take this course? Any school staff who work regularly with display screen equipment (DSE) will benefit from this course. It’ll show you the health risks associated with poor DSE use. You’ll learn how to create a safe workstation environment and what the best practices are for using DSE. By taking this course, you’ll safeguard your health, and your school will remain compliant.

By the end of this course, you’ll be able to: Identify health and safety responsibilities and legal requirements for each role, to ensure everyone plays their part in creating a safe environment Recognise necessary precautions to ensure fire safety, and safe manual handling and working at height, to minimise the risk of injury Identify common hazards in the school environment and ways to reduce the risk of accidents, to keep all staff, visitors, and students safe

By the end of this course, you’ll be able to: Describe the risks associated with poor display screen equipment (DSE) use, so you can take steps to prevent discomfort or injury Explain how to set up a safe and ergonomic workstation to reduce the risk of long-term health problems Follow best practices for DSE use to ensure you’re compliant with health and safety regulations Seat time: 8 mins

Seat time: 45 mins Full course info Full course info

Watch the trailer

Watch the trailer

Introduction to Safe Systems of Work

Reducing Illness and Absences

Why take this course? Whether you’re a teacher, teaching assistant, or a general staff member, it’s part of your job to keep everyone safe during the school day. This course is designed to help you understand the key elements of Safe Systems of Work, along with your and your employer’s responsibilities. Taking this course will help you use Safe Systems of Work to manage risk, and effectively protect the colleagues, students, and visitors you work with.

Why take this course? Part of your responsibility as a leader is looking after the physical health and mental wellbeing of your staff and students. This course will explain basic hygiene practices that you can implement with staff to lower the risk of illness spreading. It’ll also cover policies to help reduce risk. And you’ll learn how to create an environment that supports everyone’s physical and mental well-being.

By the end of this course, you’ll be able to: Explain what a Safe System of Work is and what its key elements are, so you can manage risks effectively during school activities Describe the responsibilities staff and management have for Safe Systems of Work, so you can protect staff, students, and visitors

Seat time: 20 mins Full course info

Seat time: 7 mins

Full course info

By the end of this course, you’ll be able to: Identify hygiene practices to encourage among staff, to reduce the spread of illness Describe initiatives and policies to implement, to support physical and mental well-being of staff and students

Watch the trailer

Watch the trailer

Legionnaires Awareness

Developing Emergency Procedures

Why take this course? If you’re the person in charge of preventing Legionella outbreaks in your school, this course is for you. It explains Legionella bacteria, and where they’re found, along with how Legionnaires’ disease is contracted. It also offers advice about preventative measures and best practices, to help you minimise the risk of a Legionella outbreak in your school.

Why take this course? School leaders and duty holders are most likely to find this course useful, although it’d also be beneficial for heads of year, teachers, and support staff. Anyone who works in a school should be prepared for an emergency at any time. In this course, you’ll find out how to create Emergency Action Plans and Personal Emergency Evacuation Plans. You’ll also learn how to help staff prepare for emergencies and identify what actions to take after an emergency has occurred.

By the end of this course, you’ll be able to: Explain what Legionella bacteria are and where they’re found in school environments, so you can help prevent outbreaks Describe how Legionnaires’ disease is contracted and your legal responsibilities, so you can protect staff, pupils, and visitors Identify preventative measures and best practices schools must follow to control Legionella risks and support a safe school environment Seat time: 5 mins

Full course info

Seat time: 10 mins Watch the trailer

Hazardous Substances (COSHH) Why take this course? Whichever area of the school you work in, you need to understand your responsibilities under COSHH. This course gives an overview of hazardous substances that are commonly found in schools, and how to prevent them from causing harm. It’ll also provide you with advice, so you can use COSHH procedures and safe handling practices effectively in your school.

By the end of this course, you’ll be able to: Recognise common hazardous substances found in schools, so you can work safely around them List the health risks associated with hazardous substances, so you can reduce potential harm Follow key COSHH procedures and safe handling practices in schools, so you can protect yourself and others Seat time: 9 mins

Full course info

By the end of this course, you’ll be able to: Describe how to create and implement Emergency Action Plans and Personal Emergency Evacuation Plans, to safely respond to emergencies Explain how to prepare staff for emergencies and communicate with all stakeholders to equip them to respond to emergencies safely Identify the necessary actions to take after an emergency has occurred, to reduce its impact on individuals, and ensure emergency procedures are effective

Full course info

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Recognising and Avoiding Hazards (Leadership) Why take this course? Designed for school leaders who want to strengthen their safety leadership, this course will help learners to spot common hazards and promote safe habits. They’ll also learn how to encourage a proactive reporting culture and lead continuous improvement after incidents occur. Take the course to be equipped to set the standard for maintaining a strong and positive safety culture in your school.

By the end of this course, you’ll be able to: Identify common school hazards and take the lead in addressing them to prevent accidents Recognise how to encourage safe practices by supporting risk prevention in your team Explain how to lead ongoing safety improvements to help create a safer school environment Seat time: 10 mins

Watch the trailer Full course info

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School Safety Collection Fire Warden Safety Training

Asbestos Awareness

Why take this course? This course is ideal for anyone tasked with becoming a fire warden. However, it’s also useful if you’re a teacher, administrator, or another part of the site team. Understanding how to prevent fires and respond calmly when they happen will help make you a vital part of your school’s safety network. You’ll also learn practical know-how to help you stay alert, prevent fires, and support your whole school community when it counts.

Why take this course? Whether you’re a duty holder, school leader, teacher, or teaching assistant, asbestos awareness is essential training if your school was built before the turn of the millennium. It’s especially important for those who are due to carry out work, such as caretakers and contractors. In this course, you’ll learn how to identify different types of asbestos, where you might come across them, what the dangers are, and how to follow safe practices so you can manage risks.

By the end of this course, you’ll be able to: Describe the key responsibilities of a fire warden so that you can act quickly in emergencies Identify common fire risks and prevention strategies, so the likelihood of a fire breaking out is reduced Follow the correct emergency procedures and evacuation protocols so that everyone is accounted for

By the end of this course, you’ll be able to: Identify asbestos and its common locations in school buildings so you can respond appropriately Describe the health risks of asbestos exposure to understand the importance of its identification and proper handling Follow safe practices and responsibilities so you can help manage asbestos risks

Seat time: 15 mins Full course info

Seat time: 15 mins Watch the trailer

Risk Assessment Training Why take this course? This course is ideal for anyone working in education, from teachers and support staff to site teams and management. You’ll learn how to identify hazards, judge their likelihood and severity, and prioritise what needs attention first. You’ll also see how to maintain effective controls and build a proactive safety culture where no one is afraid to report hazards.

By the end of this course, you’ll be able to: Identify common hazards in your school so you can prevent accidents Evaluate the level of risk of those hazards so you can prioritise safety measures Apply control measures and monitor outcomes so you can maintain a safe environment Seat time: 15 mins Full course info

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Keeping Safe - Understanding Martyn’s Law Why take this course? If you’re the designated Responsible Person, this course will help you comply with Martyn’s Law. It’ll introduce you to the special considerations that apply to schools. You’ll also learn what steps you need to take to prepare for a terrorist attack. This will allow you to make sure plans and processes are in place to protect students and staff.

By the end of this course, you’ll be able to: Recognise the special considerations in place for educational premises, so you understand how the Terrorism (Protection of Premises) Act 2025 relates to your school Identify what you need to do to make sure your school complies with the legislation and maintains a safe environment for staff and students Seat time: 15 mins Full course info

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SEND (Special Educational Needs & Disabilities) Collection Contains 6 courses.

Essential Special Educational Needs & Disabilities training you need to support your young people You need to make sure all students have the support they need to participate and thrive in the educational environment. All the students you work with are individuals, with unique learning styles and needs. Some will also have special educational needs and disabilities – also known as SEND. How can you make sure you support these students fully in your classroom? This collection will guide you through.

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SEND Collection SEND 101

Dyspraxia (DCD)

Why take this course? All teachers need to comply with the recommendations of the SEND Code of Practice.

This course will teach you about its principles. You’ll learn about how to create a more inclusive learning environment and use the graduated approach to support students with SEND. It’ll also walk you through the four areas of need and how they align with the framework.

Why take this course? As a teacher or teaching assistant, you’re in a unique position to spot and support students who might be dyspraxic. This course will explain what dyspraxia is, and the signs to look out for. By following the advice in the course, you’ll be able to use strategies and techniques to support students with dyspraxia in your classroom.

By the end of this course, you’ll be able to: Explain the SEND Code of Practice and its principles, so you can adhere to the relevant legislation Describe approaches for establishing an inclusive learning atmosphere, to ensure all your students have the chance to succeed Explain the graduated approach to assess, support, and monitor students with SEND or suspected SEND Recognise the four broad areas of need and recommended provisions aligned with the provision framework

By the end of this course, you’ll be able to: Describe symptoms of dyspraxia, to be able to identify students with typical indicators and support them effectively Adapt teaching techniques to effectively educate students with dyspraxia Identify inclusive strategies to encourage learning for students with dyspraxia

Seat time: 10 mins

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Seat time: 30 mins

Full course info

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Neurodiversity Awareness

Dysgraphia

Why take this course? If you’re curious about neurodivergence and how it might present in students, this is the course for you. You’ll learn about neurodivergence and the conditions that fall under it. You’ll also come away with some practical strategies for creating an inclusive environment for neurodivergent students.

Why take this course? If you’re a teacher or classroom assistant, you’re best placed to spot writing difficulties in your students. Learning more about dysgraphia will help you support young people with this condition. This course will explain what makes dysgraphia different from other conditions so you can spot the potential signs.

You’ll also learn about the referral process and what kinds of strategies and adjustments you can use to help students with dysgraphia.

By the end of this course, you’ll be able to: Explain the term neurodivergent and what conditions it encompasses List practical strategies to be able to be more inclusive for neurodivergent students Seat time: 20 mins

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By the end of this course, you’ll be able to: Describe dysgraphia and how it differs from other learning difficulties, to better understand its impact on students Recognise the signs and characteristics of dysgraphia in students and how to refer them for assessment, to ensure they receive appropriate assistance Identify strategies required for teaching students with dysgraphia, to adjust your teaching approach to be more inclusive of those students Seat time: 30 mins

Autism (ASD) Awareness Why take this course? If you want to learn more about autism and supporting children with extra support needs to thrive, this course can help. You’ll learn about supporting students on the autistic spectrum and the early signs and characteristics of ASD. You’ll also come away with some inclusive practices for supporting students with autism.

By the end of this course, you’ll be able to: Recognise that ASD is a spectrum, to effectively support students with a diagnosis or traits of ASD in an educational setting Identify early signs of ASD, to be able to recognise these characteristics in students and provide extra support when necessary Describe inclusive practices for children with ASD, to be able to teach students effectively Seat time: 15 mins

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Dyslexia Why take this course? If you’re curious about dyslexia and how you can support students with additional learning needs, this is the course for you. You’ll learn about dyslexia, how to recognise it, and its impact on students. You’ll also come away with some strategies for teaching students with dyslexia inclusively.

By the end of this course, you’ll be able to: Describe dyslexia and its prevalence, to better understand its impact on students Recognise the signs of dyslexia in students and when to refer them for assessment, to make sure they receive appropriate assistance Identify strategies for teaching students with dyslexia, to adjust your teaching approach to be more inclusive of those students Seat time: 25 mins

Full course info

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Full course info

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Sustainability & Net Zero for Schools Collection Contains 10 courses. Assessed. IOSH Approved.

Sustainabi lity Lead

Understand the importance of sustainability and how to get your school to net zero Navigating on that winding path to net zero can feel overwhelming. You’ll need the right tools and guidance to keep you on track. These courses, specially designed for schools and other education facilities, will help you reach your sustainability targets. Sustainability in schools is a huge issue, because of their large footprint in the country, so any reduction will make a noticeable difference. All of us working together can make the change we need.

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Approved training provider 4206

Sustainability & Net Zero for Schools Collection Greening the School Culture – From Theory to Practice

The Climate Conscious Classroom: Nurturing Climate Activists

Why take this course? This course is for school staff, school leaders, and business managers. It’ll guide you through the theory of sustainability and its relevance in a school setting and demonstrate how even small changes can have an impact on the environment. The knowledge gained from taking this course will better equip you to collaborate with the whole school community and develop a strategy that works for your unique setting.

Why take this course? This course is for school staff, school leaders, and business managers. It’ll guide you on how to promote climate consciousness within your setting. It’ll also explain why it’s crucial to be able to make the distinction between reliable and unreliable sources. The knowledge gained from taking this course will help you open up opportunities for any students wanting to participate in climate activism and advocacy within the school and wider community.

By the end of this course, you’ll be able to: Explain the theoretical foundations of sustainable practices and how a change in sustainability will help create an eco-friendly school community Assess the school’s current environmental impact and develop a customised greening strategy to address areas of concern Describe how you can develop an action plan to help your school and wider community contribute to a greener school environment

By the end of this course, you’ll be able to: Recall ways to promote climate consciousness among students, to help them understand climate change’s causes and impact on the planet and society Recognise ways to cultivate eco-literacy in students, to foster intrinsic sustainable values Identify opportunities for students to participate in climate activism and advocacy within their school and broader community

Seat time: 10 mins

Seat time: 10 mins

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Protecting Biodiversity

Green Transportation

Why take this course? This course will help you identify some of the key biodiversity components relevant to your setting and understand the threats they face from human actions. The knowledge gained from this course will help you design strategies to preserve your school’s habitat and safeguard its biodiversity.

Why take this course? This course is for school staff, school leaders, and business managers. It’ll guide you through the environmental impact of using sustainable transport and the far-reaching benefits of adopting ‘greener’ ways to travel to and from school. You’ll also be able to develop strategies that encourage more walking, cycling, and public transport use within the whole school community.

By the end of this course, you’ll be able to: Identify flora and fauna in the school environment and recognise ways to increase biodiversity and improve conservation Recognise threats to biodiversity, to make informed environmental decisions Identify how to promote biodiversity preservation to safeguard biodiversity’s future Seat time: 10 mins

By the end of this course, you’ll be able to: Recognise the environmental impact of various transportation modes, to make informed decisions about which modes you choose Identify non-environmental benefits of green transportation, to better communicate its importance Identify practical strategies to encourage and advocate for green transportation practices, to make better transportation decisions Seat time: 10 mins

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Green Buildings and Infrastructure

Sustainability in Education

Why take this course? This course is for school staff and leaders, business and facility managers, caretakers, and those in charge of the estate. It’ll guide you through the steps of conducting sustainability assessments and help you write effective goals for your Climate Action Plan. The knowledge gained from taking this course will help you to engage students in sustainable practices. You’ll also look at the different grant opportunities available to help you achieve net zero for your school or MAT.

Why take this course? This course is for teaching staff. It’ll guide you through the principles of sustainability and demonstrate how these relate to education and can be incorporated into the curriculum. The knowledge gained from taking this course will help you create engaging, hands-on lesson plans that encourage problem-solving and critical thinking among your students.

By the end of this course, you’ll be able to: Recognise the importance of sustainability assessments when implementing long-lasting environmental change Recognise how to write appropriate goals for a Climate Action Plan Identify ways to assess and track whether your setting has decreased energy consumption and increased energy efficiency Identify the steps to apply for a sustainability grant fund Seat time: 10 mins

By the end of this course, you’ll be able to: Explain the principles of sustainability and their relevance in the context of education Describe how to create engaging and interactive lesson plans that promote sustainable behaviours, critical thinking, and problem-solving skills in students Recognise ways in which you can integrate sustainability concepts into teaching approaches to infuse environmental consciousness into the curriculum Seat time: 10 mins

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Sustainability & Net Zero for Schools Collection Carbon Footprint Reduction Strategies

Waste Management and Recycling

Why take this course? This course is for school staff, school leaders, and business managers. It’ll help you to identify areas where impactful change can be made. You’ll learn how to implement strategies and initiatives that will reduce your school’s or MAT’s carbon footprint. And you’ll find out how to use KPIs effectively to monitor your school’s journey towards net zero.

Why take this course? This course is for school staff, school leaders, and business managers. You’ll learn what happens when waste gets disposed of in the wrong way, the key waste-management principles to follow, and methods for sorting and recycling. With the knowledge from this course, you’ll be able to encourage and promote sustainable behaviour among your peers as well as your students.

By the end of this course, you’ll be able to: Identify areas where reductions can be made to your school’s or MAT’s carbon footprint Identify practical strategies to reduce your school’s or MAT’s carbon footprint Recognise key performance indicators for monitoring the effectiveness of carbon reduction efforts

By the end of this course, you’ll be able to: Recognise the impact of improper waste disposal on the environment Identify key waste-management principles to promote eco-consciousness in schools and communities Recognise methods for sorting and recycling different types of waste, to encourage sustainable behaviours among students and staff

Seat time: 10 mins

Full course info

Seat time: 10 mins

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Full course info

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Introduction to a Sustainable School – A Path to Carbon Zero

Streamlined Energy and Carbon Reporting (SECR)

Why take this course? This course is for school staff, school leaders, and business managers. It will guide you through the concept of net zero and explain the role that schools have in helping achieve this. And it’ll cover some of the barriers you might face as you take steps to reduce your carbon footprint. The knowledge gained from taking this course will also help you develop an action plan using a collective, whole-school approach.

Everyone can get involved and understand the part they play in achieving the net-zero target.

Why take this course? This course is particularly useful for chief financial officers, accounting officers, and trustees in academy trusts. It’ll help you understand SECR and work out if following the framework is mandatory for your school or trust. You’ll also be able to gather data on greenhouse gas emissions, select the right information for disclosure, and prepare the data for your report.

By the end of this course, you’ll be able to: Recognise how a more sustainable school will save money and improve the health of pupils and staff Identify potential barriers to progress and potential solutions in making your school more sustainable, ensuring you can have effective conversations around which actions to take Outline an action plan for moving the school toward a carbon-neutral status, involving students, staff, and the local community Seat time: 10 mins

By the end of this course, you’ll be able to: Identify what SECR is to determine if it’s mandatory or voluntary for your school or MAT Recognise the basics of greenhouse gas reporting and the three scopes, so you can effectively gather GHG emissions data Identify what information you need to disclose in your SECR and how to prepare the data, so you can complete a reporting template Seat time: 10 mins

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BEDI - Belonging, Equity, Diversity & Inclusion Contains 15 courses.

The cornerstones of a healthy workplace We’re all responsible for championing and embedding these values. These courses will challenge you and your business to become more supportive, understanding and aware of others. Way beyond the demonstrated business benefit, it’s important that we consider how we work together and our contribution to culture and wellbeing.

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BEDI - Belonging, Equity, Diversity & Inclusion Collection Equality, Diversity, & Inclusion

Bullying (Employees & Managers)

Why take this course? This course will be beneficial to anyone wanting to better understand equality, diversity, and inclusion and why it’s so important in the modern workplace. You’ll also discover actions you can take to improve inclusivity in your organisation and see how to implement them.

Why take this course? Bullying and harassment can be hard to define, hard to notice, and hard to tackle. This course provides guidance on what to do if you encounter bullying in the workplace – whether you’re the victim, a witness, an HR professional, or a manager. It’s important that everyone pulls in the same direction, because bullying behaviours at work threaten the health of an organisation, as well as the health of its staff.

By the end of this course, you’ll be able to: Define what equality, diversity, and inclusion means Explain why ED&I is important Implement actions to improve inclusivity Seat time: 10 mins Full course info

By the end of this course, you’ll be able to: Identify types of bullying behaviour List the potential effects of bullying and harassment Implement a system for dealing with workplace bullying Seat time: 10 mins

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Recognising Privilege

Know your Worth (and Ask for It)

Why take this course? We can all benefit from recognising that privilege exists and how it affects our lives.

Recognising and acknowledging your privilege doesn’t mean you’re a bad person. And understanding how you may lack privilege can help you to see how things beyond your control may impact your life. Ignoring privilege increases the likelihood that you, your colleagues, and your loved ones could be excluded in ways that may not be obvious to you. This course will help you to recognise your privilege.

Why take this course? Knowing your worth and being able to ask for it is a useful skill for everyone to learn. This course will show you how to pinpoint the non-negotiables in your life, identify the areas in which you add value to the workplace, and show you how to adopt negotiation skills so you can climb your own ladder.

By the end of this course, you’ll be able to: Define privilege Explain what intersectionality is and the role it plays in recognising privilege Seat time: 10 mins Full course info

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By the end of this course, you’ll be able to: Identify the non-negotiables in your life Recognise the areas in which you add value Apply negotiation skills in your day-to-day life Seat time: 10 mins

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Unconscious Bias

Bring your Whole Self to Work (Authenticity)

Why take this course? How would you feel if you were passed up for promotion because of your accent? Or you didn’t get the job because you’re living in an area that is perceived as undesirable? It’s simply not right. Without knowing it consciously, you could be doing that to someone else. Take this course, and in a few minutes you’ll have a better understanding about how to make the world, and your organisation, a fairer place.

Why take this course? By taking steps to bring your whole self to work, you’ll enjoy a fuller and more productive work life. And by doing so, we can all contribute to an inclusive workplace culture in which everyone feels supported to be their true selves.

By the end of this course, you’ll be able to: Know how to overcome unconscious bias Tell where unconscious biases come from Determine the effects of unconscious bias in the workplace Seat time: 5 mins

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By the end of this course, you’ll be able to: Describe what authenticity in the workplace is, and why people struggle with it Define the benefits of bringing your whole self to work Implement techniques to help you be authentic at work Seat time: 10 mins

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Combatting Imposter Syndrome

Allyship in the Workplace

Why take this course? Whatever you believe about yourself, you aren’t an imposter. This course will help you change your mindset in a positive way to help you beat imposter syndrome. Experiencing it has nothing to do with how successful or talented an individual actually is, so we can all benefit from learning how to combat it.

Why take this course? Becoming an ally is the right thing to do. We all have a responsibility to own our mistakes and centre conversations about discrimination around those who are impacted. This course will help you understand your role and how to work towards being a better ally.

By the end of this course, you’ll be able to: Define imposter syndrome and how people experience it Recognise the impact of imposter syndrome Implement strategies to overcome imposter syndrome

By the end of this course, you’ll be able to: Understand what allyship is and how it can benefit individuals and the wider organisation Take initial steps to become or be a better ally Use micro affirmations to affirm the identities of your colleagues

Seat time: 10 mins

Seat time: 10 mins

Full course info

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Full course info

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BEDI - Belonging, Equity, Diversity & Inclusion Collection Gender Identity in the Workplace

Anti-Racism in the Workplace

Why take this course? Everyone needs to understand how to respect their colleagues, so they feel comfortable and safe being themselves. This course will help you understand what gender identity is. It’ll also explain the relevant legislation and show you how to make sure everyone feels welcome, wherever they work. By completing this course, you’ll be taking the 1st step to positive change.

Why take this course? Everyone has a responsibility to recognise and challenge racism, wherever it appears in the workplace. Nobody should have to face discrimination. And racism, including covert racism, is an unlawful form of discrimination in UK workplaces. This course will walk you through what racism is and how to begin challenging it.

By the end of this course, you’ll be able to: Define gender identity and its practical impact on workplace well-being, to ensure a dignified workplace for every employee Understand the legal implications and requirements of the Equalities Act as it relates to gender identity in the workplace, to ensure compliance at all times Begin to promote positive changes and the adoption of best practice in your workplace, to move towards creating a more positive and inclusive working environment • Seat time: 15 mins Full course info

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By the end of this course, you’ll be able to: Define racism and the importance of clear anti-racism policies and practices in the workplace to maintain a dignified working environment Explain the primary forms racism takes within organisations and how it can be prevented or removed to create a positive working environment Suggest key elements of improvement to the organisational anti-racism strategy to continually improve the working environment for everyone Seat time: 15 mins Full course info

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Microaggressions in the Workplace

Disability in the Workplace

Why take this course? Creating a workplace where nobody has to experience discrimination of any kind is everyone’s responsibility. If you accidentally act or speak in a way that harms others, you may feel embarrassed or defensive. But when someone tells you you’ve made a mistake, they’re actually giving you a chance to grow. This course will help you understand how harmful microaggressions can be and how to spot and respond to them.

Why take this course? Disabled people’s experiences of their conditions vary greatly. You may not even be aware that some of your colleagues are disabled. But discrimination is never acceptable. And we all have a role to play in overcoming it. That’s why everyone can benefit from understanding more about disability in the workplace. This course will bring you up to speed, so you can work towards creating a workplace where all your colleagues are treated fairly.

By the end of this course, you’ll be able to: Identify microaggressions in the workplace and categorise them to allow for an informed response Respond to witnessing a microaggression in a constructive and effective way Receive feedback on your own behaviour without becoming defensive over your actions Seat time: 15 mins Full course info

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By the end of this course, you’ll be able to: Define disability and the importance of clear accessibility policies and practices in the workplace to maintain a dignified working environment.

Explain common ways disability can impact a person in the workplace and how these can be prevented or removed to create a more inclusive working environment.

Suggest key elements of improvement to the organisation’s policies to continually improve the working environment for everyone.

Seat time: 15 mins

The Importance of an Inclusive Workplace Why take this course? Nobody wants to work somewhere that’s unfair and unsupportive, or where they don’t feel safe. And nobody does their best work in that kind of space, either. That’s why everybody needs to work towards an inclusive workplace, so nobody is discriminated against and everyone is valued. This course will help you understand what inclusion is and the associated benefits and challenges. It’ll even give you some ideas to improve your organisation’s inclusivity strategy, to boot.

By the end of this course, you’ll be able to: Define inclusivity and the importance of clear policies and practices in the workplace to maintain an inclusive working environment Explain the benefits and challenges of creating inclusion in the workplace Suggest key elements of improvement to the organisation’s inclusivity strategy to continually improve the working environment for everyone Seat time: 15 mins Full course info

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Religious, Cultural, and Ethical Inclusion Why take this course? This course is for everyone. It’ll provide an understanding of religious, cultural, and ethical inclusion, and how to implement these principles in the workplace. You’ll learn how to craft a policy document on how to prevent exclusion, and will learn about the importance of promoting ongoing social, cultural, professional, and intellectual inclusion.

By the end of this course, you’ll be able to: Identify what religious, cultural, and ethical inclusion are, in order to apply it to workplace situations Create a policy document that will inform colleagues about the correct way to avoid exclusion for any unfair reason Ensure continual social, cultural, professional, and intellectual inclusion for all your colleagues regardless of beliefs or religion Seat time: 10 mins

Full course info

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Full course info

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Creating a Workplace that Embraces Neurodiversity Why take this course? It’s estimated that around 15% of people are neurodivergent. It’s likely that many of your colleagues are neurodivergent, too. That’s why everyone can benefit from learning more about neurodiversity and how to remove the barriers to inclusion that neurodivergent people sometimes encounter. This course will help.

By the end of this course, you’ll be able to: Define neurodivergence and the importance of clear policies and practices in the workplace to maintain an inclusive working environment Explain how neurodiversity can positively impact an organisation, and how to maximise this Suggest key elements of improvement to the organisation’s practices to continually improve the working environment for everyone Seat time: 15 mins

Full course info

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Career Management Collection Contains 2 courses.

Helping you take control of your career If you fancy a change in career, or simply want to progress in your current one, the iAM career management courses will help you take control. Upskilling has never been so easy – our blend of animation and interaction engages learners and builds a connection to each subject. You’ll be able to add to your skills bank, enabling you to further your career along the path you choose.

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Career Management Collection The Power of a Strong Network Why take this course? No matter who you are or where you work, networks are important for career development. This course will help you see the benefits of a strong network. It’ll show you how diverse networks can expand your horizons and how best to nurture your networks so you get the most out of them.

By the end of this course, you’ll be able to: Identify the benefits of a strong network in developing your career Recognise how diverse networks strengthen ideation and collaboration Take network-nurturing steps to maintain positive relationships within your network Seat time: 10 mins Full course info

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Successful Career Change Why take this course? Whatever role you’re in, if you’re thinking of taking the plunge and switching careers, this is the course for you. You’ll learn about the importance of timing and what skills you’ll need to make the change. This course will also help you list the pros and cons of taking on a new position. That way you can be sure it’s right for you.

By the end of this course, you’ll be able to: Identify the issues that can signify it’s time to make a career change, so you can decide if it’s the right time for you to change your career Investigate the skills required to successfully change career List the pros and cons of moving to a new job, to assess whether it’s right for you Seat time: 15 mins

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Coaching Collection Contains 6 courses.

Take your coaching to the next level.

Elevate your coaching abilities with our collection designed to help you reach your peak potential. These courses cover topics like ‘How to Become a Great Coach’, as well as targeted skills such as ‘Providing Structured Coaching Feedback’ and ‘How to Set Coaching Goals’. Build your confidence in core coaching competencies through techniques you can apply right away.

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Coaching Collection Coaching Best Practice and the 5 C’s

How to Set Coaching Goals

Why take this course? If you’re in a position to coach others and are looking for some guidance, this is the course for you. In this course you’ll learn how to establish safety and confidentiality during coaching sessions, how to set clear boundaries and expectations, and ways of approaching common challenges using the 5 Cs of coaching.

Why take this course? If your role has an element of coaching in it, you’ll benefit from learning more about SMARTER. You can use it to support your coachees to set and work towards appropriate goals. And learning about the importance of ‘Why?’ will help you encourage them to set goals that are truly meaningful.

By the end of this course, you’ll be able to: Establish safety and confidentiality during coaching sessions Set and maintain clear boundaries and expectations with your coachees Identify how to approach common challenges with the 5 Cs of coaching

By the end of this course, you’ll be able to: See the importance of the ‘Why?’ or ‘bigger picture’ before setting coaching goals Recall the elements of the SMARTER acronym Recognise appropriate coaching goals using SMARTER Set appropriate coaching goals using SMARTER

Seat time: 10 mins

Seat time: 10 mins

Full course info

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Providing Structured Coaching Feedback Why take this course? If your role contains an element of coaching, getting to grips with providing structured feedback will help you support your coachees. Having a few structured feedback models up your sleeve will allow you to tailor your approach to support individual coachees. And communicating effectively will make sure your feedback is always constructive.

By the end of this course, you’ll be able to: Differentiate between structured feedback and unstructured feedback Recognise the significance of structured coaching feedback in promoting growth and development Identify effective communication skills and various feedback models to deliver feedback in a constructive and supportive manner Seat time: 10 mins

Full course info

Full course info

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Listening, Questioning and Rapport Building in Coaching Why take this course? If you’re in a position to coach others, you need listening, questioning, and rapportbuilding skills. In this course you’ll learn about the importance of listening, and the difference between passive and active listening. You’ll also find out how to use questions in coaching sessions, and pick up some effective strategies for building a rapport with your coachee.

By the end of this course, you’ll be able to: Explain how to establish trust in a coaching session using active listening techniques Demonstrate how to use questions in coaching while avoiding judgement Identify effective strategies for rapport building with coachees Seat time: 10 mins

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Accountability and Growth Mindset in Coaching Why take this course? If there’s an element of coaching in your role, learning how to create accountability as you support coachees will help them to progress. Understanding how valuable growth mindsets are when pursuing goals will help you inspire those you coach to learn and grow. And cultivating a growth mindset in coachees will help give a nudge to those who don’t yet see setbacks as opportunities.

By the end of this course, you’ll be able to: Identify the steps for creating accountability in coaching Recognise the value of a growth mindset in coaching Explain how to apply strategies to help cultivate a growth mindset in coachees

Full course info

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How to Become a Great Coach Why take this course? No matter what industry you’re in, you’ll have insights and skills that you can pass on to others. Coaching is an important way of giving back and supporting other people in the early parts of their careers. In this course you’ll learn about the differences between coaching, mentoring, and therapy, the role of a coach, and the skills needed to be a great one.

By the end of this course, you’ll be able to: Distinguish between coaching, mentoring, and therapy Explain the role of a coach Identify the skills needed to be a great coach Seat time: 10 mins

Seat time: 10 mins Full course info Full course info

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Creativity & Innovation Collection Contains 3 courses.

Innovation is crucial to success.

Your business requires innovation to thrive. All businesses are built around new ideas, and if yours is starting to stagnate, you’ve got a problem. Luckily, it’s one that can be fixed, with some of our crucial training. Our creativity and innovation collection is designed to get you thinking about ways to improve your business, both on a professional and personal level. As usual with iAM topics, these courses contain actionable learning outcomes, rather than just theory. Animation and interactivity keep learners engaged as they upskill.

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Creativity & Innovation Collection Adaptability & Flexibility Why take this course? Adaptability and flexibility are key skills for workers in any workplace. They help you find creative solutions and adapt to changes and challenges. This course will help you improve these skills through practical techniques. Now, where are those biscuits?

By the end of this course, you’ll be able to: Identify what makes a person adaptable and flexible Recognise the benefits of being adaptable and flexible in any workplace Implement techniques and strategies to improve your adaptability and flexibility Seat time: 10 mins

Creativity and Innovation Why take this course? Everyone can benefit from a clear understanding of the roles creativity and innovation play. This course will help you characterise the difference, and recognise the unique relationship between creativity and innovation. You’ll also learn to adopt tools that will boost your creativity and innovation in the workplace.

By the end of this course, you’ll be able to: Characterise the difference between creativity and innovation to encourage the correct division of these skills Recognise the unique relationship between creativity and innovation to ensure the best allocation of time and resources Adopt tools to boost your creativity and innovation to promote an innovative workplace culture Seat time: 10 mins

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Creative Thinking Why take this course? Being able to think creatively is a useful skill for everyone to learn. This course will show you how to challenge stale thinking patterns and expand your creativity. By the end of this course, you’ll have the tools to think creatively and bring fresh ideas into your workplace.

By the end of this course, you’ll be able to: Define your own creative-thinking process Identify possible barriers to creativity Adopt creative-thinking tools in your work Seat time: 10 mins Full course info

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Watch the trailer

Customer Service Collection Contains 10 courses

Treating your customers like royalty is key to getting those sales in and hitting your targets Business is all about making money from your customers, right? When it comes to customer service, you’ve got to meet their expectations and satisfy their needs, before, during, and after the sale. If you do that, they’ll likely keep coming back for more. That’s where our fantastic Customer Service Collection comes in. Our content will help all sales staff improve their skills, understand the customer better, and develop themselves in the process. Our engaging, accessible, bite-sized courses will make your customers happy and make learners level up.

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Customer Service Collection Customer Empathy

The Art of Patience

Why take this course? This course is for anyone working in customer service who would like to find out more about empathy skills. Empathy is a vital skill for customer service and can help you represent the company in the best way possible. Empathetic interactions can bring repeat customers and improve the reputation of your company.

Why take this course? This course is suitable for anyone in customer services or with a customer-facing job. It’ll help you become more patient when dealing with customers through the use of techniques and tips. You’ll learn why patience is so important in customer services and what common things can challenge your patience.

By the end of this course, you’ll be able to: Explain the difference between empathy and sympathy Recognise different types of empathy Explain the benefits of using empathy in customer service Apply techniques to increase empathy with customers

By the end of this course, you’ll be able to: Explain why you need to be patient with customers Identify behaviours and circumstances that will challenge your patience Demonstrate patience when dealing with customers

Seat time: 10 mins Full course info

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Seat time: 10 mins

Full course info

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Customer Persuasion

Clear Communication

Why take this course? This course is ideal for anyone working in customer service. Being able to influence others through persuasion can help you engage customers, build customer satisfaction, and maintain customer relationships. You can even transfer these persuasion skills from your work life to your personal life.

Why take this course? This course explains why clear communication is so important and how to steer customer interactions so they can be as efficient and effective as possible. You’ll learn how to warm up vocally to make sure customers understand you clearly.

By the end of this course, you’ll be able to: Identify the 6 principles of persuasion Recognise barriers to successful persuasion Apply tips to be more persuasive

By the end of this course, you’ll be able to: Recognise the benefits of clear communication in customer service Warm up vocally to achieve vocal clarity Demonstrate ways to communicate clearly with customers

Seat time: 15 mins

Seat time: 10 mins

Full course info

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Full course info

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Taking Responsibility

The Use of Positive Language

Why take this course? In this course, you’ll understand the importance of taking responsibility for customers’ problems. You’ll learn ways to deal with customers without passing the buck on to someone else. Suitable for anyone in customer services, it’ll also cover how to implement proactive customer service to solve problems before they even arise.

Why take this course? Words are powerful, and the ones you choose, as well as the way they’re delivered, can have farreaching effects. This course is particularly useful for anyone in customer service or with a customer-facing job. You’ll learn what words and phrases to avoid and what to say instead to keep customers happy and de- escalate the mood of angry customers.

By the end of this course, you’ll be able to: Recognise why taking responsibility is essential in customer service Explain what proactive customer service is Demonstrate responsibility for customers’ issues

By the end of this course, you’ll be able to: Recognise the benefits of using positive language when speaking to customers Identify positive alternatives to common words and phrase Demonstrate positive language when talking to customers

Seat time: 10 mins

Seat time: 10 mins

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Handling Complaints Why take this course? Words are powerful, and the ones you choose, as well as the way they’re delivered, can have farreaching effects. This course is particularly useful for anyone in customer service or with a customer-facing job. You’ll learn what words and phrases to avoid and what to say instead to keep customers happy and de- escalate the mood of angry customers.

By the end of this course, you’ll be able to: Recognise the benefits of using positive language when speaking to customers Identify positive alternatives to common words and phrase Demonstrate positive language when talking to customers Seat time: 15 mins

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Ability to Admit You Don’t Have All the Answers Why take this course? Recognising and admitting when you don’t have an answer is a valuable skill, meaning this course will be useful to everyone, but especially those in customer service. You’ll learn strategies to solve customer problems honestly, efficiently, and with confidence, no matter what the question.

By the end of this course, you’ll be able to: Communicate honestly and confidently with customers Maintain your professional credibility while acknowledging you don’t have an answer Use available resources to solve a customer’s problem Seat time: 10 mins

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Full Course Info

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Customer Service Collection Having Tough Conversations Why take this course? This course is suitable for anyone in a customer-facing role. You’ll learn concrete strategies for handling tough conversations and develop skills to ensure you’re giving the customer (and yourself) the most positive experience possible.

By the end of this course, you’ll be able to: De-escalate heated conversations Actively listen and show empathy to your customers Maintain professional boundaries during difficult conversations Seat time: 10 mins Full course info

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Controlling the Conversation Why take this course? This course is aimed at customer service professionals. You’ll learn strategies and techniques to keep control of the conversations with customers: making sure that issues are resolved efficiently, while maintaining positive relationships.

By the end of this course, you’ll be able to: Redirect customers when they’re off topic to keep the conversation productive Use open and closed questioning to gain relevant information and manage the conversation Manage customers’ expectations to prevent further issues or complaints Seat time: 10 mins Full course info

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Cyber Security Collection Contains 25 courses & resources.

Every second without proper cyber security leaves your business vulnerable The digital world is constantly changing, so it’s more important than ever to secure your tech. This superb collection will teach you how to mitigate cyber threats and secure your data from theft and corruption. Use this bite-sized content to turn the tide in the cyber security war! This collection is useful to anyone that uses any digital system in the workplace or simply for leisure activities. In short, that’s everyone!

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Cyber Security Collection GDPR Guru

Email Security

Why take this course? This course is for everyone, because we all have data to protect. Keeping data safe is a huge deal, especially in the modern world. Taking this course helps you take control of what’s yours. That way, you can go back to posting those pet selfies without worrying about sneaky data thieves. Just sign the declaration promising us your earthly soul, and come on in.

Why take this course? Hackers and cybercriminals are always trying to find a way into your systems for their own personal gain. An obvious way in for them is through the front door: your emails. Malware sent as links or attachments could wreak havoc, as could phishing attacks which try to con you out of your hard-earned cash. You need to be savvy when it comes to protecting your emails. A securely set up email system is your shield from these bad guys. Using passwords, encryption, and common sense, you put a metaphorical bouncer on the door and beef them up to repel attackers.

By the end of this course, you’ll be able to: Define what GDPR is and its main points, including subject rights Demonstrate an understanding of the 7 core principles of data protection Explain how to report a data breach and what it should include Identify the key tasks of a Data Protection Officer Recognise those responsible for GDPR accountability Define the differences between UK and EU GDPR regulations

This course also available the following languages: French & Spanish

By the end of this course, you’ll be able to: Understand how to protect your data Identify different threats to email security Demonstrate different ways to keep email secure

This course also available the following languages: Dutch, German, Italian, French & Spanish

Seat time: 10 mins

Seat time: 30 mins Full course info

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Full course info

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Viruses & Malware

Phishing

Why take this course? If cybercriminals take over your computer, you’re at risk of financial or personal loss. Companies (and even nation states) go to great lengths to protect themselves from cyberthreats that stem from a number of origins. Learning about viruses and malware is learning to know your enemy. If you can equip yourself with some simple technical know-how, you’ll be able to block attempted attacks, and keep your devices safe.

Why take this course? If you work with a computer or just use one privately, you’re susceptible to a cyberattack.

Imagine what a criminal would do with your personal information, or worse, if, through you, they access your employer’s data, potentially affecting many more people. It doesn’t bear thinking about. You simply must prepare yourself, and this course will help you do that.

By the end of this course, you’ll be able to: Understand why people create viruses Identify common viruses and how they work Malware! What’s that?

By the end of this course, you’ll be able to: Recognise common types of phishing attacks Demonstrate how to protect yourself from attacks Explain the consequences of a phishing attack

Seat time: 15 mins

Seat time: 15 mins

Full course info

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Full course info

This course also available the following languages: Dutch, German, Italian, French & Spanish

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Staying Safe Online

The Internet of Things

Why take this course? Whether in your job or at home you’ll spend at least some work or leisure time online. And it’s vitally important that you stay in control of your personal data while you’re using the internet. If you don’t, criminals could steal it and use it to commit crimes. Unfortunately, this could happen to anyone, from the basic computer user to seasoned veterans who venture onto the World Wide Web.

Why take this course? As technology gets smarter, so do hackers, and so must we. With products joining the IoT at a rapid rate, data is constantly being collected. That data can be exploited by those criminals for their own purposes, so all of us should be aware of how to protect ourselves and our belongings. It’s extremely useful stuff to know.

By the end of this course, you’ll be able to: Identifying online threats Stay safe online Improve computer security

By the end of this course, you’ll be able to: Define the IoT Identify uses for the IoT Implement security measures to protect yourself Seat time: 10 mins

Seat time: 15 mins

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Using a Strong Password Why take this course? If somebody has access to even a small amount of your data, they can use this to guess passwords to important websites, and access things like bank accounts. So, whether you are a casual social media user or the owner of a successful website, equipping yourself with knowledge on strong passwords and their uses will allow you to prevent your information from being targeted. This course will teach you what to look out for and how to protect yourself.

By the end of this course, you’ll be able to: Identify online threats Stay safe online Improve computer security

Full course info

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Protection & Infection Control Why take this course? This course is suited to anyone who has an online presence – personally or professionally. You’ll learn practical ways to protect your data, so you can stay safe against security breaches that may threaten your virtual world, as well as your real one.

By the end of this course, you’ll be able to: Identify online threats Prepare a strong cybersecurity response plan Implement practical actions to improve security Seat time: 15 mins

Seat time: 15 mins Full course info Full course info

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Cyber Security Collection Spoofing Attacks

GDPR Overview

Why take this course? There are lots of ways that a fraudster might try to spoof attack you, but they all rely on one essential element to be successful – the naivety and trusting nature of their would-be victims. But there are steps you can take to defend yourself. This course is gonna teach you the rules to help you not just survive but completely avoid a spoof attack.

Why take this course? Keeping your data safe is a huge deal in the modern world. You’ll understandably want to keep control of what’s yours. Organisations collecting data have a legal requirement, under the GDPR, to keep your data safe. If they don’t, the consequences are severe. Like, a 20-million-euros-fine severe. So, this course is useful for both individuals and businesses. Let us help you stay safe and on the right side of the law.

By the end of this course, you’ll be able to: Recognise the types of spoofing Explain how spoofing attacks work Demonstrate how to detect and protect against spoofing attacks

By the end of this course, you’ll be able to: Demonstrate an understanding of UK GDPR and the Data Protection Act Explain the relationship between UK GDPR and data protection legislation from other countries, including EU GDPR Define the 7 core principles of UK GDPR Demonstrate an understanding of what personal data is Apply the 7 core principles of UK GDPR to common workplace situations

Seat time: 15 mins Full course info

Seat time: 15 mins Watch the trailer Full course info

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Denial of Service Attack

The Role of Data Protection Officers

Why take this course? Whether you work for an organisation with a dedicated server that only it uses, or a smaller organisation that makes use of a shared server, you can still be affected by Denial of Service attacks. You’ll need to know how to put protocols in place to protect against loss of income and reputation. We can’t help you get those festival tickets, but we can help you to understand how these attacks work and how to limit the damage they cause.

Why take this course? Data Protection Officers have varied roles. They’re vital for organisations which deal with large amounts of data; they may still be useful even in organisations which don’t do so. If you own or manage a business, or have been chosen to be a Data Protection Officer or one of their support team, then this short course will be invaluable.

By the end of this course, you’ll be able to: Recognise the types of Denial of Service attacks Explain how Denial of Service attacks work and the effect that they have Demonstrate how to minimise the effects of Denial of Service attacks

By the end of this course, you’ll be able to: Describe the role and responsibilities of a Data Protection Officer Support a Data Protection Officer in their day-to-day activities Clarify when a Data Protection Officer is needed

Seat time: 10 mins

Seat time: 15 mins

Full course info

Watch the trailer

Full course info

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Data Handling (Best Practices)

Data Breaches

Why take this course? If you work for a company that controls or processes data, then you need to take this course pronto. Understanding the best practices when it comes to handling data is key for compliance with data regulations, including the UK GDPR. Whatever the size of your organisation, this course will help you properly care for the personal data and keep the trust of anyone that uses your products, and that includes your employees.

Why take this course? Integrity and confidentiality of data is one of the cornerstones of the UK data protection regulation, GDPR. Basically, if you fail to adequately look after the personal data you process, you can expect some serious consequences. But it’s not just Data Protection Officers that need to pay attention. If we handle data in our roles, from customer names to more sensitive data, we all have a responsibility to keep it safe.

By the end of this course, you’ll be able to: Describe key data protection principles Explain the meaning of ‘data protection by design and default’ Apply best practice when handling data in your workplace

By the end of this course, you’ll be able to: Identify different types of data breaches Describe what to do when data breach happens Minimise the risk of data breach

Seat time: 15 mins

Seat time: 15 mins

Full course info

Full course info Watch the trailer

Watch the trailer

Subject Access Requests

Fake News

Why take this course? A SAR isn’t just for finding out why you’re receiving junk mail. You can use it for obtaining bank statements, pay slips from old employers, CCTV footage, and much more of your personal data.

As an individual, you can exercise your right of access, and this course helps you do just that. As someone that works for an organisation, you may need to know how to respond to a SAR, and this course covers that, too. Pretty neat, right?

Why take this course? Fake news isn’t something new, but modern technology has seen it evolve into a booming business. Wherever you work, this is an enlightening course. Falling victim to a fake-news scam doesn’t just put your reputation at stake, it can have financial consequences, too. However, if you know how to spot fake news and take the appropriate precautions, you can protect yourself from harm.

By the end of this course, you’ll be able to: Describe what a Subject Access Request (or SAR) is Explain how you can make a SAR Follow best practice when dealing with a SAR Seat time: 15 mins Full course info

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By the end of this course, you’ll be able to: Identify and explain fake news to ensure you remain well informed Recognise and mitigate the risk of fake news to protect your personal and professional reputation Deal with the consequences of malicious fake-news links to protect your personal and financial information Seat time: 10 mins

Full course info

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Cyber Security Collection Protecting your Personal Data

Disaster Recovery

Why take this course? This course is for people who want to secure their personal data online. It’ll help you recognise the risks of a data breach, identify what steps to take if you’re the victim of a cyberattack, and offer tips on tightening up your data security.

Why take this course? When you rely on computers for data protection, financial transfers, and day-to-day business, it’s important to put disaster recovery systems in place. In this course you’ll learn about the fundamental parts of a disaster recovery plan, the importance of assembling a recovery team, and some key disaster recovery methods.

By the end of this course, you’ll be able to: Recognise how data breaches could affect you, so you can put reasonable cybersecurity measures in place to protect your data Identify the 3 key steps to take if you’re the victim of a cyberattack to reduce the damage to you and your networks Follow data-security tips to help you protect your personal information from hackers and thieves

By the end of this course, you’ll be able to: Recognise the fundamental components of an effective disaster recovery plan Explain how to assemble a disaster recovery team Identify key disaster recovery methods

Seat time: 10 mins

Full course info

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Seat time: 10 mins

Full course info

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WiFi Security

Life in the Cloud

Why take this course? Whether your Wi-Fi network is shared by many users, or just you in your home office, it’s important to stay on top of security. In this course you’ll find out about the key security threats to Wi-Fi security and measures you can take to protect your network. You’ll also learn preventative actions if you think your security’s been compromised.

Why take this course? As cloud storage becomes more common, everyone needs to be aware of how it works, the risks, and how to avoid and manage them. This course will walk you through the basics of cloud storage and its common vulnerabilities. It’ll also cover how to strategically avoid and manage those risks.

By the end of this course, you’ll be able to: Recognise key security threats Wi-Fi users face Identify measures you can take to protect your Wi-Fi network Explain actionable steps to respond to compromised Wi-Fi security scenarios

By the end of this course, you’ll be able to: Explain the basics of cloud storage Identify common cloud storage vulnerabilities that a business is prone to Develop a cloud security strategy to protect your business Maintain your cloud security strategy to minimize future threats

Seat time: 10 mins

Seat time: 15 mins

Full course info

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Choosing the Right Cloud Vendor Why take this course? This course is for IT managers and company leaders looking to take their cloud-based operations to the next level. It’ll help you choose the most appropriate cloud vendor for your specific online needs.

By the end of this course, you’ll be able to: Choose the most effective cloud vendor to fulfil the needs of your cloud-based operations Seat time: 10 mins

Full course info

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Working Remotely (But Safely) Why take this course? This course is for remote workers who’re concerned about protecting their company’s data.

It’ll help you recognise the biggest cybersecurity threats for remote workers and follow best-practice tips to help safeguard your company’s data.

By the end of this course, you’ll be able to: Recognise the 8 key remote-working cybersecurity threats workers face to help you mitigate these risks Follow remote-working cybersecurity tips to help protect your company’s data Seat time: 10 mins

Full course info

Watch the trailer

Full course info

Watch the trailer

Stolen Devices

Multifactor and 2F Authentication

Why take this course? This course is for people who want to protect their personal devices and data. It’ll help you take action to secure your data from thieves, know what to do if your device is stolen, and help you reduce the chance of your device being stolen in the first place.

Why take this course? Protecting data isn’t just the job of Hollywood super-spies. It’s vital for any business. If you’re a decision-maker for IT and cybersecurity, this course takes the ‘impossible’ out of your mission to protect data.

It’ll explain multifactor and 2F authentication, and how to choose, and use, authentication wisely, so you can keep everything safe.

By the end of this course, you’ll be able to: Identify safety measures you can take to reduce the likelihood of your device being stolen Carry out preventative security actions to ensure thieves can’t make use of stolen data Recognise the immediate steps you need to take after a device is stolen to protect your data and privacy Seat time: 10 mins

Full course info

By the end of this course, you’ll be able to: Explain various ways multifactor and 2F authentication mitigate risk in the context of a business Categorise methods according to three types of authentication factors (knowledge, possession, and inherence) Identify key questions to ask when searching for a multifactor authentication vendor Seat time: 10 mins

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Full course info

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Cyber Security Collection External Resource:

NCSC Cyber Security Training (Schools) Why take this course? School staff are a critical part of a school’s IT security defence. This video looks at what threats schools face and gives tips on good cyber hygiene that can help staff improve a school’s cyber resilience.

Seat time: 35 mins

Digital Transformation Collection Contains 5 courses.

Keep your business ahead of the game.

Like it or not, advances in technology can make or break a business. Think back to those businesses on your high street that sold music in obsolete formats, for example. Where are they now? Face is, if you want your business to not just survive, but thrive, then you must understand digital transformation. Our expanding collection helps you with that, explaining in clear language what you need to know and act upon.

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Digital Transformation Collection Digital Transformation Change Management, Right?

AI - The Ethics of Using it in the Business Environment

Why take this course? This course would suit anyone involved in organising a digital transformation, particularly if you work in change management or human resources. You’ll be able to see what makes digital transformation different to change management, adapt your change strategies, and use the right approach to make digital transformation a success.

Why take this course? If you want to know more about using AI in a business setting, then this is the course for you. It’ll make you aware of the risks attached to using AI and guide you through creating and putting an AI policy into action. You’ll also learn how to keep your AI policy up to date, so everyone’s in the loop with the latest information.

By the end of this course, you’ll be able to: Distinguish between change management and digital transformation, and choose which process to use in different scenarios for the most-effective results Adapt change-management strategies for digital transformation to maximise the chance of success Implement techniques to make digital transformation a success

By the end of this course, you’ll be able to: Make use of AI in your business while being aware of risks, including legal and regulatory requirements Create an AI policy document, so that all employees, stakeholders, and customers understand how AI will be used and the safeguards you’ll be implementing Implement and maintain your AI policy document to ensure everyone has access to the latest information

Seat time: 10 mins

Seat time: 10 mins

Full course info

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What is Digital Transformation?

Why take this course? This course is ideal for anyone who wants to find out more about digital transformation or encourage a digital transformation in their workplace. Knowing more about a digital transformation means you can be an important part of its success.

By the end of this course, you’ll be able to: Distinguish between digitisation, digitalisation, and digital transformation, and use the correct terms for the appropriate actions Identify 4 types of digital transformation used in business and choose which type to use in different scenarios Apply helpful tips to become an advocate for digital transformation Seat time: 10 mins Full course info

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AI and GDPR Why take this course? If you’re curious about how AI use intersects with GDPR and data security, then this course is for you. You’ll come away with an understanding of using AI while fulfilling ICO requirements and remaining GDPRcompliant. It’ll also help you perform a DPIA when one is needed.

By the end of this course, you’ll be able to: Make use of AI in your business and fulfil ICO requirements to maintain GDPR compliance Decide when a DPIA is required to comply with ICO rules and regulations Perform a DPIA, so that safeguards and mitigating circumstances can be assessed and put in place for GDPR compliance Seat time: 15 mins Full course info

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Digital Transformation & AI/Automation Why take this course? The digital transformation of work and business is happening fast. Everyone in your workforce can benefit from being aware of the changes that are coming. This course will help you understand the positives of AI and automation in the workplace, recognise ethical concerns in the adoption of AI, and be forward thinking in your attitude to the digital changes ahead.

By the end of this course, you’ll be able to: Advocate for the use of AI and automation to hone your understanding of the new digital economy Identify and suggest mitigations for areas of ethical concern in the widespread adoption of AI to avoid bias or discrimination in your business Promote a forward-thinking attitude to digital transformation to prepare your business for the changes ahead Seat time: 10 mins Full course info

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Full course info

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Environment, Social & Governance (ESG) Contains 12 courses.

Helping you with all the things you need to know about business ownership We’ve only got one planet, so we’ve got to look after it. Modern companies are doing what they can to lessen their impact on the environment and make their business sustainable, because they understand the benefits to this approach. Corporations can make a massive difference in terms of energy consumption, pollution, and waste management. But these forward-thinking strategies not only make a difference to the outside world, they also bolster a company’s image and build trust, raise awareness, and encourage social change, too. This collection explains how.

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Environment, Social & Governance (ESG) Collection Energy Efficiency

Waste Management

Why take this course? All employees should be aware of the environmental impact of products in their workplace. We can all make positive changes, whatever our job title. By taking this course, you’ll learn which small (and big) actions you can take to make a big difference. Let’s go shed some (energy-efficient) light on climate change.

Why take this course? Everyone can benefit from reducing consumption and managing waste more effectively.

This course will help you understand the fundamentals of waste management and a product’s life cycle, make a positive argument for putting reduce, reuse, recycle at the heart of your business, and help you adopt moresustainable waste-management practices in your workplace.

By the end of this course, you’ll be able to: Explain why using energy efficiently is important and the consequences of not doing so Recognise how energy-saving appliances will save your company money Describe how you can cut a company’s carbon footprint by controlling heating, lighting, and equipment Seat time: 10 mins

Full course info

By the end of this course, you’ll be able to: Make a positive argument for putting reduce, reuse, recycle at the heart of your business’s approach to waste management Adopt more-sustainable waste-management practices in your workplace to reduce unnecessary consumption Seat time: 10 mins

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Full course info

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Corporate Social Responsibility

The Role of Eco-Innovation

Why take this course? Corporate Social Responsibility (CSR) is pretty much the same concept as ‘Paying it forward’.

It’s about how a company ‘gives back’ to the community and society by operating in a sustainable and ethical way.

This might be through reducing their carbon footprint, giving to charity, or even sending employees out to volunteer in the local community every once in a while. But CSR doesn’t just help the wider community; it also benefits the business by boosting employee morale and creating a positive image. It can also help win new customers as many consumers will research a company before doing business with them, to check that they have ethical policies.

Why take this course? This course is ideal for business owners who are concerned about their environmental footprint. You’ll learn about the importance of collaboration in eco-innovation, and the barriers you may face to making your ideas reality. You’ll also discover an 8-step model you can use to track your eco-innovation progress.

By the end of this course, you’ll be able to: Identify why CSR is important to businesses Describe how CSR can be incorporated into the daily running of a business Recognise ways to develop or improve a CSR strategy Seat time: 10 mins Full course info

By the end of this course, you’ll be able to: Recognise how collaboration sparks eco-innovation to ensure the free flow of ideas in your workplace Identify barriers to eco-innovation, so you can overcome them and achieve effective change Build an 8-step structure into your eco-innovation to measure your progress on environmental sustainability Seat time: 10 mins

Full course info

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Watch the trailer

Workplace Recycling (including Wishcycling)

Dealing with Food Waste, Water Waste and Going Zero Waste

Why take this course? Recycling at home is pretty standard, but workplaces are lagging behind. If you want to reduce your business’s impact on the environment, understanding what can and can’t be recycled is important. In this course you’ll learn about recycling and wishcycling, and how recycling can benefit the workplace. You’ll also learn how to develop a workplace recycling plan and some common workplace items which can be recycled.

Why take this course? Whatever sector you’re in, there’s never been a more important time to look at managing and reducing the waste your company produces. This course will help you understand the positives of prioritising waste management, techniques for cutting down on food and water waste, and the steps your business can take towards becoming a zero-waste workplace.

By the end of this course, you’ll be able to: Explain the basics of recycling and wishcycling Identify the benefits of workplace recycling, including the impact of wishcycling Develop a recycling plan for your workplace Identify common workplace items that can be recycled

By the end of this course, you’ll be able to: Identify the benefits to businesses of prioritising waste management Describe food-waste management techniques for businesses Explain water-waste management best practices for businesses Recognise steps businesses can take towards going zero waste

Seat time: 10 mins

Seat time: 10 mins

Full course info

Watch the trailer

Watch the trailer

Leading Ethical Decisions

Economic & Brand Benefits

Why take this course? Businesses have a responsibility to make ethical decisions. In this course you’ll learn to identify the business impacts of making ethical decisions, how to craft a sustainability mission statement, and how to apply an ethical decision-making framework to your operations.

Why take this course? Across all sectors there’s now a bigger push for sustainability. All businesses can benefit from the financial and reputational boosts of going green. This course will help you recognise how encouraging ESG standards can benefit your business’s finances, identify the economic and brand benefits of going green, and adopt sustainability in your workplace to lower costs and promote your brand.

By the end of this course, you’ll be able to: Identify the business impacts of ethical decision-making Write a sustainability mission statement Apply an ethical decision framework in a business context Seat time: 10 mins

By the end of this course, you’ll be able to: Recognise how encouraging ESG (Environmental, Social, Governance) standards within your business can give you a financial advantage Identify the economic and brand benefits of sustainability to incentivise green practice in your workplace Adopt sustainability in your workplace to promote your brand and increase economic efficiency Seat time: 10 mins

Full course info

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Environment, Social & Governance (ESG) Collection Green Technology & Carbon Zero Why take this course? Climate change affects everyone. So, we should all take this course. It’ll help you better understand green technology and carbon neutrality, make a positive argument for adopting green technology, and help you implement practical changes that could see your workplace achieve carbon neutrality.

By the end of this course, you’ll be able to: List the characteristics of green technology and carbon neutrality to exhibit a broad understanding of the current landscape Make a positive argument for adopting green technology that may persuade your workplace to change Implement changes to guide your workplace towards achieving carbon neutrality Seat time: 10 mins Full course info

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Ethical Supply Chains Why take this course? This course will support anyone working with supply chains to make sure the products are ethically sourced and the work practices are fair. Developing an ethical supply chain helps the environment, protects workers, and can give the brand you work for a boost. In this course you’ll learn to recognise some common supplychain challenges and the impact of unethical practices. You’ll also find out about solutions that can help you address these challenges.

By the end of this course, you’ll be able to: Recognise common ethical supply-chain challenges that business face, including supply-chain complexity, cost, and market pressure, and lack of transparency/regulation Analyse the impact of unethical supply-chain practices, including reputational damage and environmental impacts Propose practical solutions to address ethical supply-chain challenges, such as promoting transparency, fairness, and sustainability Seat time: 10 mins Full course info

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The Problem with Plastic Why take this course? If you want to reduce plastic use at the company you work for, this course will show you how.

You’ll learn how to find opportunities for reducing plastic use and organisational waste. It’ll show you how to align organisational objectives with industry and social standards. And you’ll find out how to create a plastics reduction plan.

By the end of this course, you’ll be able to: Identify opportunities for your organisation to have a positive impact on reducing plastic pollution, reducing organisational waste, and increasing marketability Align organisational objectives to industry and social standards around plastic pollution, ensuring legal compliance and social acceptance Create a corporate plastics reduction plan, including detailed metrics, to demonstrate organisational commitment and guide future activities Seat time: 10 mins Full course info

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Social Injustice and the Environment Why take this course? If you want to highlight links between social injustice and the environment, this course will support you. It’ll help you bring about positive changes in your organisation. You’ll learn to recognise how your organisation’s current business practices affect social injustice. You’ll find out how to make a more positive impact.

And you’ll learn how to take steps towards delivering an environmental action plan.

By the end of this course, you’ll be able to: Recognise the impact your organisation’s current business practices has on social injustice, through its contribution to environmental issues Identify opportunities for your organisation to have a positive impact on the environment and related social injustice, increasing marketability Take practical steps towards delivering your organisation’s environmental action plan, to meet ESG guidelines Seat time: 10 mins Full course info

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Establishing a Learning Culture Collection Contains 7 courses.

When we all learn together, we can achieve something really special Learning doesn’t have to be confined to the classroom. Remember the pride you felt when you figured out how to work that filter on your spreadsheet? How about the moment when a newly acquired skill came in handy and you were able to solve a problem effectively? That’s the joy of learning. Every little thing you learn expands your mind. Imagine what could be achieved if there was a culture of learning in your workplace. A group of inspired, engaged employees will benefit any business, so check out this collection and make the sky the limit.

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Establishing a Learning Culture Collection What is a Learning Culture?

Empowering Others

Why take this course? If you’re in a position to enable learning throughout your company, this is the course for you.

Bring your workforce back to the land of the living and feed their brains, rather than… Well, you know... This course will demystify learning cultures, but also give you the tools to assess your environment and create your very own zombie esca… action plan.

Why take this course? Empowering employees matters to every leader, and this course is going to benefit people in leadership or support roles the most. You’ll gain solid strategies for empowering the people you support – all you need to start powering up your workforce.

By the end of this course, you’ll be able to: Characterise an effective learning culture and its benefits Evaluate your own workplace culture Plan your next steps for growing your learning culture Seat time: 15 mins Full course info

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By the end of this course, you’ll be able to: Recognise the characteristics of an empowered employee Explain the benefits of empowering others Implement strategies to empower the people you support Seat time: 10 mins Full course info

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Continuous Learning

Creating a Competency Framework

Why take this course? We were all born with an innate drive to learn, so this course is suitable for everyone. More specifically – for anyone who wants to upskill, whether for your own professional development, or to help others as a leader in your company. You’ll begin to rethink what learning means to you and discover the endless opportunities to make continuous learning in your workplace a reality.

Why take this course? If you want to learn more about mapping competencies to create a stronger organisation, this course is for you. You’ll learn what a competency framework is and the benefits of using one. You’ll also come away with some steps for creating your own framework and an understanding of how AI can support this.

By the end of this course, you’ll be able to: Evaluate your current approach to learning Identify and justify different tools for continuous learning Integrate new opportunities for continuous learning into your workplace

By the end of this course, you’ll be able to: Describe what a competency framework is and the benefits of using one in L&D, to be able to successfully use one Follow steps to create your own effective competency framework List the ways AI can assist and support your competency framework, to improve efficiency and ensure the framework’s success

Seat time: 10 mins

Seat time: 15 mins

Full course info

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Full course info

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Giving & Receiving Feedback

Campaigning and Marketing Your Learning

Why take this course? Giving and receiving feedback are essential skills. So, this course will be useful for everyone – especially if you’re interested in using feedback more effectively at work. You’ll get clear, actionable advice on how to give and receive feedback to improve your team’s performance, and your own.

Why take this course? If you want to increase employee engagement and find out how to promote your learning, this course is for you. You’ll find out about the key components of an effective learning campaign and the steps to take when marketing learning opportunities. You’ll also come away with the skills to evaluate the success of your campaign and some strategies for maintaining long-term engagement.

By the end of this course, you’ll be able to: Give constructive feedback to help motivate and empower others, while maintaining positive relationships Receive feedback positively and use it to maximise your own personal and professional growth Seat time: 10 mins

By the end of this course, you’ll be able to: Identify the components of an effective learning campaign Follow steps to promote learning opportunities and increase engagement Evaluate the success of your learning campaign and apply strategies to sustain long-term engagement Seat time: 15 mins

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The Growth Mindset Why take this course? This course is for anyone who wants to relish a challenge instead of worrying about making mistakes. Have you ever felt restricted by others’ expectations of you, or discounted an opportunity because you didn’t think you could succeed at it? Take this course to find out how to alter your mindset, unlock your true capabilities, and really unleash your potential.

By the end of this course, you’ll be able to: Explain how the growth mindset can help you Differentiate between a fixed mindset and the growth mindset Identify your fixed mindset triggers, and know how to navigate past them Implement the growth mindset to help you improve your prospects Seat time: 10 mins

Full course info

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Watch the trailer

Financial Conduct Authority Collection Contains 8 courses. Assessed.

Placing financial fairness at the heart of your business.

Here in the UK, we’re lucky to have a reputable governing body that looks out for customers and businesses alike. It’s called the Financial Conduct Authority (FCA), and all business must adhere to its rules. Why? Well, it helps to minimize corruption, reduce risk of fraud, and ensures that all customers are treated fairly. This expanding collection has been curated and reviewed by experts and are designed to be accessible to all.

Whether a seasoned pro or own a fledgling business, all owners and employees should be able to simple grasp the laws regarding how they conduct themselves financially.

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Financial Conduct Authority Collection Good Governance: Anti Money Laundering and Corporate Criminal Offences Why take this course? Everyone needs to understand the risks of money laundering and tax evasion. This course will help you understand how these crimes damage integrity, which groups could be high risk, and how to make a report if you suspect a crime has been committed.

By the end of this course, you’ll be able to: Understand how money laundering and corporate criminal offences damage integrity to lessen the chance you or your company commit a crime Identify certain groups that might present higher risks to avoid facilitating criminal activity Demonstrate an understanding of how to report money laundering and corporate criminal offences in line with NCA guidelines to help shut down these illegal practices

Why take this course? The UK Bribery Act 2010 applies to businesses, employees, and anyone working on behalf of an organisation. This course will help you identify what counts as a bribe and take steps to minimise the risk of corruption taking place. It will also show you how risk assessments can be an important part of your anti-corruption toolkit.

By the end of this course, you’ll be able to: Identify what constitutes a bribe to show awareness of how and when your organisation could be affected Implement reasonable steps to minimise the risks of corruption taking place in your organisation Promote risk assessments as part of your business’s anti-corruption toolkit to maintain transparency Seat time: 15 mins

Full course info

Seat time: 15 mins Full course info

Anti-Bribery and Corruption

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PCI - DSS

Insider Dealing

Why take this course? This course is for frontline workers who handle debit and credit card transactions. It’ll help you recognise the key PCI DSS requirements, the risks you face if you fail to be compliant, and which level your company falls into for compliance.

Why take this course? Insider dealing is a serious crime that every investor or person working in a financial institution needs to be aware of. This course will help you identify when insider dealing might be happening, understand market abuse and market manipulation, and show an awareness of the penalties and fines companies face if they break the law.

By the end of this course, you’ll be able to: Identify the 12 key requirements of PCI DSS to demonstrate your company’s compliance Recognise the risks your company faces if it fails to comply with the requirements to encourage take up Demonstrate an understanding of PCI DSS compliance levels to identify where your company sits

By the end of this course, you’ll be able to: Identify the hallmarks of insider dealing, to avoid encouraging these practices in your organisation Understand why market abuse is a criminal act, to ensure legal compliance Demonstrate an understanding of the penalties and fines companies face if they choose to participate in insider dealing

Seat time: 15 mins

Seat time: 15 mins

Full course info

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Full course info

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Whistleblowing

Competition Law

Why take this course? Anyone could find themselves in a situation where they need to blow the whistle. This course will help you see when whistleblowing is needed to protect others. It’ll help you understand the difference between personal grievances and whistleblowing issues. It’ll also help you feel confident in the key reporting steps and understand how the law applies to whistle-blowers.

Why take this course? If you work in business or finance, you need to know how competition law protects you, your competitors, and your customers. This course will help you recognise the benefits of competition law, see the damage anticompetitive agreements and abuse of market positions can do, and gain an understanding of how breaches are reported and punished.

By the end of this course, you’ll be able to: Recognise when whistleblowing is necessary to protect others from wrongdoing, risk, or malpractice Differentiate between whistleblowing and personal grievances Identify the key steps in making a report to ensure confidence in your claims Understand how the law applies to whistle-blowers to protect yourself from legal breaches

By the end of this course, you’ll be able to: Recognise the benefits of competition law to promote fairness in your organisation Identify the key ways anticompetitive agreements and abuse of dominant market positions harm competition (to avoid these practices) Demonstrate an understanding of how competition law is enforced and reported on to ensure your company’s compliance

Seat time: 15 mins

Full course info

Seat time: 15 mins Watch the trailer

Full course info

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Consumer Duty

Fraud Prevention

Why take this course? If you sell financial products or services to consumers, you must follow the Consumer Duty. This course will examine how the consumer principles are applied in the workplace, and how to use key behaviours to achieve positive customer outcomes. It’ll also explain how you can continuously monitor firm-customer relationships, to keep delivering high standards of service.

Why take this course? From September 2025, organisations must comply with the new Failure to Prevent Fraud offence. This course will introduce you to the new legislation, show you what might lead to criminal liability, and help you understand fraud prevention measures. You’ll be better prepared to prevent fraud within your organisation and take action if you suspect fraud.

By the end of this course, you’ll be able to: Explain the consumer principle as it applies to workplace activities, ensuring the prioritisation of customer outcomes in your decisions Apply the three key behaviours of consumer duty to all your applicable activities, ensuring positive customer outcomes Define and monitor the four outcomes of the firm-customer relationship, ensuring delivery of expected standards in all activities

Seat time: 10 mins

Seat time: 15 mins

Full course info

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Food Safety Collection Contains 3 courses. Assessed. IOSH Approved.

If you work with food, our courses will help you stay safe and compliant In the food industry, safety and hygiene are of paramount importance. Our courses are designed to explain the laws and legislation in an engaging, fun way, so you can keep everyone safe. Using our combination of exciting animation, world class voice-over, and superb interactivity, these courses will help upskill your people and drive behavioural change.

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Approved training provider 4206

Food Safety Collection Allergy Awareness

Control of Cross-Contamination

Why take this course? Allergens should be mentioned on labels or menus. But mistakes can happen, and labels can be misread. So, it’s important to know which food types contain allergens, because they could cause serious harm if they’re given to a person with an allergy when all they wanted was a bit of cake. It’s thought that 1 in 4 people suffer with an allergy of some kind. Adults with allergies often know what they’re allergic to, and how to avoid allergens, but often, children don’t. So, it’s essential for teachers, carers, parents, and anyone in charge of children or vulnerable adults that suffer from food allergies, to know what to look out for, and what to do in an emergency.

Why take this course? Have you ever found something in your food that’s not meant to be there? A piece of plastic, a bit of hair, or maybe even a fly? Yuk. All of these are signs that your food is contaminated. Rather more worryingly, there are some contaminants that make people very sick, or worse, which can’t be seen with the naked eye. But how do these things get into food in the first place? Well, often it happens through cross-contamination, and that’s a big problem in the food industry, which needs to be controlled. And, if you work anywhere in the food supply chain, controlling cross-contamination is your responsibility. Managers and other people in charge also need to know about the Hazard Analysis Critical Control Point, or HACCP, principles, and how to use them.

By the end of this course, you’ll be able to: Identify the most common food allergies Recognise different allergen-containing foods Describe the different reactions associated with food allergies Explain what to do in the event of a severe allergic reaction Seat time: 30 mins

Full course info

By the end of this course, you’ll be able to: Define the 4 types of cross-contamination Identify the 3 main ways cross-contamination can occur Demonstrate safe working practices to reduce the risk of cross-contamination Explain the benefits of a HACCP plan Seat time: 20 mins

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Food Safety & Hygiene Level 2 (overview) Why take this course? Food is big business, but it can be the source of some pretty nasty bugs, too. Food-borne illnesses affect about 600 million people in the world every year. And the worrying thing is most of them could be prevented if food was handled more safely and hygienically while it’s in the food supply chain. So, if your job involves food handling, storage, or preparation, you need to be able to follow strict guidelines to ensure safety and hygiene is a top priority. And that’s where this course can help.

By the end of this course, you’ll be able to: Demonstrate understanding of food safety and hygiene laws and legislation Explain the concept of contamination and causes of food poisoning Use safe methods of chilling, cold handling, storing, cooking, and reheating food Identify allergens and other hazards Recognise the need for high standards of cleaning and hygiene in food businesses Seat time: 20 mins

Full course info

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Approved training provider 4206

Health and Safety Collection Contains 25 courses. Assessed. IOSH Approved.

Health & Safety training doesn’t have to be boring to help you achieve compliance Workplace health and safety is all about sensibly managing risks to protect your workers and your business.

Good health and safety management is characterised by strong leadership involving your managers, workers, suppliers, contractors, and customers. In a global context, health and safety is also an essential part of the movement towards sustainable development. Our Health and Safety Collection covers a wide range of topics to help you and your employees with all the knowledge you need to stay safe at work. That sounds a little dry, but don’t worry – it’s not. Not when we’re involved.

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Approved training provider 4206

Health and Safety Collection Fire Safety Awareness

Aggression & Violence

Why take this course? Whatever your role in the company, fire safety is of utmost importance. It’s literally a case of a life and death situation, so if you and your colleagues want to stay safe at work, this course is for you. It will be of particular interest to fire wardens and designated ‘responsible persons’, but very useful to everyone else, too. So go on, become the workplace hero you were meant to be.

Why take this course? It’s not nice thinking about being the target of aggression and violence at work. But if you work in a profession where emotions may already be running high, then knowing what to do when things boil over is vital. Sadly, violence and aggression could happen in any workplace. So, it’s important that all workers, regardless of their profession or position, know how to spot when a situation might be getting out of control and how to handle it effectively to keep everyone safe.

By the end of this course, you’ll be able to: Identify different types of fire safety equipment and how to use them Describe an emergency escape plan Recognise hazardous substances and mitigate the risks they pose Seat time: 20 mins Full course info

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By the end of this course, you’ll be able to: Identify warning signs Demonstrate how to handle difficult situations Perform steps to protect yourself from harm Analyse the consequences of inaction Seat time: 5 mins Full course info

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The Basics of Manual Handling

Temperature

Why take this course? Manual handling is one of the most common causes of injury at work, accounting for over a third of all workplace injuries. As an employer, you have a duty of care to protect employees from lifting hazards. As an employee, you must be able to demonstrate an appropriate level of knowledge to stay safe while manual handling.

Doing so will help prevent and reduce the risks of injury and save unnecessary pain and expense.

Why take this course? Workplace temperature levels have a distinct impact on workforce productivity levels.

Heating is one of the most important features of an office – if you don’t turn it on when it gets chilly, you’ll get a frosty reception from your staff. Workers don’t like being subjected to working conditions which are hot and sweaty, either.

Adequate temperature control is required to keep employees comfortable and concentrated on work.

By the end of this course, you’ll be able to: Identify the leading causes of manual handling injuries and identify common risks Demonstrate an understanding of the principles of safe manual handling Explain the provisions of manual handling regulations

By the end of this course, you’ll be able to: Define the concept of thermal comfort Identify measures to control temperatures in the workplace Outline guidelines for employees to follow

Seat time: 15 mins

Seat time: 15 mins

Full course info

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Slips, Trips, & Falls Why take this course? From the office to the warehouse, if we’re at work, we could all use this training. Most slips, trips, and falls can be easily avoided, with care. This course explains how, and the consequences of not doing so. As an individual or a representative of a company, it’s beneficial to take this training to avoid costly and painful injuries.

By the end of this course, you’ll be able to: Identify common causes of slips and trips Understand the regulatory requirements that cover you Define good and bad practices Explain the consequences of slips and trips injuries Seat time: 15 mins

Full course info

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Full course info

Watch the trailer

Risk Assessment Training Why take this course? Wherever you work, you’ll more than likely encounter risk assessments and workplace health and safety guidelines. Knowing what should have risk assessments, and how to interpret and act on them is vital to keeping you ‘ahead of the game’! Managers or persons in charge of health and safety should pay close attention, as this training will also talk you through the how, when, what, and who of risk assessments, so that your ‘risk strategy’ isn’t just decided by the roll of a dice.

By the end of this course, you’ll be able to: Define the law on risk assessment Explain what a risk assessment is Demonstrate how to complete a risk assessment Identify when a risk assessment is needed Describe what and who a risk assessment cover should cover Seat time: 10 mins Full course info

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Personal Protective Equipment (PPE)

Lighting

Why take this course? This course will be useful to anyone who needs to wear any form of protective gear in the workplace. This might mean construction workers or people who work in factories or in places where there may be hazards. It’s unlikely to be much use if you’re a desk jockey, but it’s handy stuff to know regardless. PPE is the last line of defence against an injury. You have no excuse NOT to wear it, but why wouldn’t you want to keep yourself safe anyway?

Why take this course? Whether you work alone or with others, the need for adequate lighting is always there. Injury or illness caused by bad lighting is avoidable, so knowing what to do and what to look out for is a vital part of safe working. This course will help you understand the dangers of having insufficient lighting and illumination levels in the workplace, and help you assess and manage the health and safety risks attributable to lighting in the workplace.

By the end of this course, you’ll be able to: Recognise PPE legislation and understand its importance List the duties of employers and employees Identify different types of PPE and recognise what does and doesn’t constitute PPE Describe the consequences of not wearing PPE

By the end of this course, you’ll be able to: Describe what the requirements are for adequate lighting Explain why bad lighting can cause BIG problems Demonstrate how to beat bad lighting Seat time: 5 mins

Seat time: 15 mins Full course info Full course info

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Watch the trailer Approved training provider 4206

Health and Safety Collection Good Housekeeping

Introduction to Safe Systems of Work

Why take this course? Good housekeeping is essential to employers and employees because good housekeeping in the workplace is everyone’s job. This course will help you understand what ‘good housekeeping in the workplace’ is, and how to help keep you and your team safe, by spotting potential hazards before they turn into nasty accidents.

It will also help set up an efficient system of working and promote the reporting of hazards. Raise your productivity rather than the first aider’s blood pressure!

Why take this course? Whether you are a lawyer, construction worker, or a chocolate maker, you must be qualified to perform your task with caution. All employers have the legal duty to assess this, and this course will give you a better understanding of safeguarding workers efficiently, so you don’t end up in breach of protecting your staff.

By the end of this course, you’ll be able to: Explain why bad housekeeping is bad for business Identify the benefits of good housekeeping Implement a plan for a good housekeeping programme

By the end of this course, you’ll be able to: Demonstrate how to assess a task Implement a safe system of work Describe how to monitor a safe system of work Seat time: 5 mins

Seat time: 5 mins Full course info Full course info

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Watch the trailer

General Workshop Safety Equipment

Welfare Facilities

Why take this course? If you use or work in the vicinity of machinery or tools, this course is for you, as knowing how to protect yourself and colleagues is vital. Managers and persons in charge should pay particular attention to fully understand the regulations for using machinery, and the requirements for safety equipment.

OK, things are more exciting when there’s an element of danger, but in the workplace, risk is no laughing matter. This course will help you to better understand the safety precautions you need to take.

Why take this course? If you run a business, it’s important to know what welfare provisions you’re required to provide. Even if you only have a few staff, this course will help you to understand your responsibilities, so you can stay on the right side of the law and make sure your employees are happy and healthy at work.

By the end of this course, you’ll be able to: Explain the benefits of the PUWER regulations and what’s included to keep you safe Identify the general items of safety equipment and Personal Protective Equipment Describe how to control risks using Personal Protective Equipment and safety checks Identify correct safety procedures when using workshop machinery and equipment

Seat time: 15 mins Full course info

Seat time: 15 mins Full course info

By the end of this course, you’ll be able to: Define an employer’s responsibilities regarding welfare facilities Differentiate the different categories of welfare facilities Identify how to ensure that each category is appropriately provided for

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Watch the trailer

Getting In & Out of Buildings Why take this course? This course is for everyone who works in a building – which is most of us. We all need to be able to enter and exit the buildings we work in safely. This course will teach you about the obstacles and dangers you might encounter, how to get in and out safely, and the different types of door to look out for. And in case you were wondering what my fave Crystal Maze zone was..., I liked the Aztec Zone, the Medieval one was rubbish.

By the end of this course, you’ll be able to: Identify different types of doors Define the normal use of doors and fire exits Identify common obstacles and the dangers of getting in and out Demonstrate an understanding of how to get in and out safely

Drugs & Alcohol at Work Why take this course? The heart of the issue is awareness. Employers must be sensitive in situations which might or do involve drug or alcohol misuse. You must protect and support your employees in all matters of health and safety, and this training will explain how to approach these situations with delicacy and discretion.

By the end of this course, you’ll be able to: Describe what is required in a risk assessment Recognise signals which might indicate drug or alcohol misuse Identify appropriate training and support initiatives Seat time: 15 mins

Seat time: 5 mins Full course info Full course info

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Watch the trailer

Personal Hygiene in the Workplace

Defining Hazard and Risk

Why take this course? Everyone should be aware that personal hygiene is important. Bad hygiene has negative consequences, like feeling isolated, and affecting your own and your colleagues’ productivity. Bad hygiene can also have serious health risks and spread illness. It’s a tricky subject to approach, but we all need to take it seriously.

Why take this course? If you’re a manager, a team leader, or responsible for health and safety in your workplace, you need to be able to define and manage hazards and risk. This course will demystify hazards and risk and show you how successful risk management can stop your workplace turning into a danger zone.

By the end of this course, you’ll be able to: Explain why good hygiene should be practiced Describe the personal and social benefits of being clean Demonstrate how to talk to others about their hygiene problems Identify the HR policy on personal hygiene

By the end of this course, you’ll be able to: Define ‘hazard’ and ‘risk’ in the context of health and safety compliance Complete a scored risk assessment based on the principles of likelihood and impact Apply the risk management cycle to create and maintain a low-risk workplace

Seat time: 5 mins Full course info

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Seat time: 15 mins Full course info

Watch the trailer Approved training provider 4206

Health and Safety Collection Sharps

Setting Up Your Home Office

Why take this course? If you work with sharps then it’s vital you work with them safely. That’s where this course will help. It’ll explain what sharps are and the laws surrounding their use. And, by exploring the risks posed by sharps, who’s at risk, and when exposure could happen, you’ll be able to sharpen your practices, to keep you, and others, safe.

Why take this course? For anyone who works from home a lot, getting your home office set up correctly is vital for keeping you happy, healthy, and productive. It’ll also help ensure you’re working safely and complying with any regulations you need to. This course will highlight the risks of long-term home working, guide you through setting up a home office that’ll help you avoid the risks, and keep you at the top of your game.

By the end of this course, you’ll be able to: Define what sharps are Identify the risks posed by sharps, who’s vulnerable to sharps exposure, and when exposure could happen Define your legal duties when working with sharps Recognise best practices for safe handling and disposal of sharps Identify the actions to take if a sharps-related incident happens

By the end of this course, you’ll be able to: Outline everything you will need to carry out your job effectively from home Identify how home-office ergonomics can affect productivity Define ways to ensure your home working stays compliant with regulations Recognise ways to find the most suitable location for your home office

Seat time: 15 mins

Full course info

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Seat time: 15 mins

Full course info

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Winter Weather Awareness

Active Shooter

Why take this course? Anyone who needs to go to work in wintery conditions will benefit from this course. You’ll discover what to consider before a journey, so you stay safe. The course will also show you the increased risks from wintery conditions, including slips, trips, and falls, and overexposure to cold temperatures. And you’ll find out how to work outside safely in wintery conditions.

Why take this course? We all know that guns are dangerous, yet we see so few of them outside movies that we’d find ourselves at a loss for what to do if there was an active-shooter incident nearby. Poor preparation costs lives. If you lead an organisation at risk from potential active-shooter incidents, you need to know what to do. This course will show the steps you must take to make sure your organisation is prepared. You’ll also learn about how people react in active-shooter situations, the ‘run, hide, tell, fight’ strategy to stay safe, and what will happen when an armed police unit arrives.

By the end of this course, you’ll be able to: Identify winter weather safety considerations so you can effectively prepare for essential journeys Recognise the increased risk of slips, trips, and falls in winter weather, so you can stay safe Recognise the signs of overexposure to cold temperatures, so you can take effective action to maintain your safety Demonstrate understanding of the correct actions to take while working outside in winter to successfully experience safe conditions Seat time: 15 mins Full course info

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By the end of this course, you’ll be able to: Identify the steps needed to be prepared for an active-shooter attack, so you and your organisation can keep people safe Recognise how people react to active-shooter incidents, so you can prepare your employees to capably respond Demonstrate the correct use of the ‘run, hide, tell, fight’ strategy to respond effectively to an active-shooter event Recognise what to expect from an armed police response to maximise effective cooperation Seat time: 15 mins

Full course info

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Health Surveillance

Dealing with Terrorism Threats

Why take this course? If you’re a manager or person in charge of health and safety, it’s your job to make sure health surveillance is carried out correctly. This course examines the circumstances in which health surveillance is required, as well as how to set up and maintain a health-surveillance scheme correctly.

Why take this course? Employers have a duty of care towards their employees. That means preparing and planning for emergency situations of all kinds, including terrorist incidents. This course will help employers to understand the importance of planning in deterring and responding to terrorism threats. It’ll also help you assess the severity of a threat and act accordingly, to protect your organisation and the people you work with.

By the end of this course, you’ll be able to: Identify all employees in your workplace who require health surveillance to ensure the correct support is offered Implement an effective health-surveillance scheme within your workplace to proactively support your employees Use health-surveillance results to inform appropriate actions required to minimise risk to your employees’ health Create and maintain appropriate health-surveillance records for your company to meet legal obligations Seat time: 15 mins Full course info

By the end of this course, you’ll be able to: Understand the importance of clear procedures and plans to keep you and others safe Identify and assess the seriousness of a range of potential security risks Recognise how to respond effectively to terrorism threats to maximise your chances of keeping your employees safe Seat time: 15 mins

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Full course info

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Approved training provider 4206

Health and Safety Collection Workplace Inspections

Construction Dust

Why take this course? If you’re a manager, safety representative, or in charge of health and safety, it’s likely you’ll be carrying out, or involved in, workplace inspections. So, it’s vital you know what you need to do, and when you need to do it. This course will help you get to grips with the basics of safety inspections, and give you effective methods for conducting inspections in your workplace.

Why take this course? This course is ideal for anyone working in construction. You’ll learn about the health risks associated with construction dust, which high-risk tasks produce the most dust, and how to reduce your construction dust exposure, so you can do your job safely. Because no one wants to let something as little as dust ruin their life, right?

By the end of this course, you’ll be able to: Recognise and describe the different safety inspection types, to ensure you can effectively keep your workplace safe Construct safety checklists, relevant to your workplace, to help keep colleagues safe Identify the important safety representative roles required within your workplace to ensure continuous safe operations Plan safety inspections that are necessary for keeping your workplace safe and compliant

By the end of this course, you’ll be able to: Recognise the health risks related to construction dust, so you can take action to keep yourself safe at work Identify which tasks are high risk for producing construction dust, so you know when to take safety precautions Apply the correct safety precautions to reduce your exposure to construction dust and preserve your health

Seat time: 15 mins

Seat time: 15 mins Full course info

Full course info

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Fire Warden Awareness Why take this course? Fire wardens carry extra responsibility, whether formal or informal. If you’re training to be a fire warden, manage them, support them, or are interested in their duties, this course is for you. You’ll learn about fire hazards, explore the fire triangle, and understand how simple actions can break it. You’ll also find out why smoke is so deadly, and why heat, panic, and poor decision-making can cause serious harm. This course is essential health and safety training.

By the end of this course, you’ll be able to: Identify different types of fire hazards and dangers so they can be mitigated Identify the elements of, and how to break, the fire triangle, so you can prevent fires starting and growing Recognise the effects and consequences of fire and smoke inhalation, to understand the immediate, short- and longterm dangers Seat time: 15 mins Full course info

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Approved training provider 4206

Health & Wellbeing Collection Contains 9 courses. Assessed. IOSH Approved.

Looking after yourself made easy.

Learning about new skills is brilliant, but they are of no use if you’re lacking motivation because you haven’t taken care of your health and wellbeing. Unfortunately, too many people simply don’t give their health, both physical and mental, enough consideration. The iAM health and wellbeing collection is here to help with that. This collection of simple courses has been curated and checked by experts, helping you understand the importance of looking after yourself, and the consequences if you don’t. Avoid burnout and spend some time with our thoroughly vetted courses.

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Approved training provider 4206

Health & Wellbeing Collection Dangers of Night Working Why take this course? If you work a night shift this course is for you. It’ll help you identify the risks of working at night and show you how to avoid them. You’ll also learn how to get a good day’s sleep and discover techniques that’ll improve your ability to work at night.

By the end of this course, you’ll be able to: Recognise the risks of night working and how to avoid them Identify ways to maintain a healthy sleeping pattern Apply techniques that’ll improve your ability to work at night Seat time: 20 mins Full course info

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Mental Health First Aider Why take this course? This course is for everyone because, sadly, mental-health issues are common in every workplace. You’ll see what a mental-health first aider is, what the signs and symptoms are for a range of mentalhealth conditions, and how a mental-health first aider can provide assistance and guidance for their colleagues.

Please note that this is a short course, and only touches on some of the more common mental-health problems. It will not qualify individuals to diagnose or treat mental ill health; and learners may not be called mental-health first aiders based on completion of this course alone.

By the end of this course, you’ll be able to: Identify the effects of isolation Demonstrate coping mechanisms Recognise conditions isolation might cause Seat time: 15 mins Full course info

Kicking the Bad Habits Why take this course? This course is for everyone because, let’s face it, we all have bad habits. So, whether you’re looking to cut down on screen time, eat more fruit and veg, or get those abs back, this course will help you recognise bad habits and replace them with healthier ones.

By the end of this course, you’ll be able to: Identify bad habits and common triggers Recognise why willpower won’t help you change bad habits Create an action plan to help kick your bad habits Seat time: 15 mins

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Managing Shift Work Why take this course? Managing shift work correctly can be a real balancing act. If you want to do it successfully, then this course is for you. It’ll show you what the perils of shift work are and explain your responsibilities. You’ll also see what appropriate workloads for shift workers look like and learn to apply techniques that’ll make your workplace a happier, safer, and more productive place to be.

By the end of this course, you’ll be able to: Recognise the risks of shift work Define your shift-management responsibilities Identify appropriate workloads for shift workers Apply shift-management techniques to improve the workplace environment Seat time: 15 mins

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The Importance of Sleep Why take this course? Humans, unlike machines, can’t just push a button and go into sleep mode – at one time or another, most of us will suffer from the effects of poor sleep. This course will help you to understand how sleep affects your life – and how lack of sleep damages it. Better sleeping habits can really improve your work life and your personal life – even if you do dribble.

By the end of this course, you’ll be able to: Describe some of the key mechanisms of sleep Identify the health risks caused by chronic lack of sleep Implement a better sleep-hygiene regime Consider why you should change your sleeping habits

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The Importance of Exercise Why take this course? Exercise, and therefore this course, is recommended for just about everyone. Whatever your age, weight, height or level of fitness, having a healthy exercise plan is beneficial – just a small amount of aerobic exercise each week can make a huge improvement to most people’s lives. Whether you start to stretch your body a bit more, join a spin class or hire a personal trainer, taking this course is the first step towards better health.

By the end of this course, you’ll be able to: Identify the benefits of exercise for the body and mind Recognise how much, and which types of, exercise can keep you healthy in different ways Devise a plan for simple exercise routines Consider ways to change your mindset towards exercise Seat time: 10 mins

Seat time: 15 mins Full course info

Full course info

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Approved training provider 4206

Health & Wellbeing Collection Menopause - Asking for Support

Menopause - Providing Support

Why take this course? This course is for anyone who is going through or will go through the menopause while holding down a job. It’ll give you clarity around what to expect from your organisation and help you feel more confident having conversations about the menopause at work – both about your own symptoms and needs, and discussing the topic with colleagues. Ultimately, it’s designed to reassure you that support is available and that the menopause is no longer considered an awkward topic of conversation to bring up at work.

Why take this course? This course is for any manager who wants to understand more about what the menopause is, who it affects, and the impact it can have on individuals and the organisation as a whole. You’ll need this key information in order to prevent it from having a negative impact on your team’s work, to improve your team’s morale, retain valuable skills, and reduce sickness absence. So unless you’re a menopause doctor by trade, and already know your stuff, this short course is sure to benefit everyone and add to your growing list of management skills.

By the end of this course, you’ll be able to: Understand what support you can ask for when it comes to the menopause, and have the confidence to discuss your needs and expectations with your manager Use your knowledge of the menopause to ensure you get the right support, and share this knowledge with colleagues so they have a better understand of what support is available, if needed.

Seat time: 10 mins Full course info

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Menopause - Awareness at Work Why take this course? Whoever you are, someone you know or work with will experience symptoms of menopause during their lifetime. Understanding the challenges they face in the workplace will allow you to provide the support and practical solutions they need.

By the end of this course, you’ll be able to: Explain the impact menopause can have on people and communicate sensitively about these challenges Understand how important it is to have awareness and consideration, and challenge the stigma of menopause in the workplace Dispel the myths and misconceptions surrounding menopause and contribute to a more comfortable working environment for those affected by menopause Seat time: 10 mins Full course info

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By the end of this course, you’ll be able to: Explain the law surrounding menopause in the workplace and provide relevant support to team members Use your knowledge to build a menopause-friendly workplace Explain what the menopause pledge is and how it increases well-being, reduces absenteeism, and improves organisation and working practices • Seat time: 10 mins Full course info

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Human Resources Collection Contains 9 courses. Assessed.

HR plays a key role in developing, reinforcing, and changing the culture of an organisation.

Maybe HR doesn’t have the most glamorous of reputations, but that’s ok - businesses would struggle without a strong Human Resources team. Our collection of courses is designed to help you learn about important things which will impact all employees. And it’s brought to you in clear language, without unexplained jargon, and in a very accessible way.

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Human Resources Collection Virtual Interviews

Selling Age-Restricted Products

Why take this course? Since the old days, when people actually had to visit business premises for interviews, technology has moved forward, creating a new way to approach hiring: the virtual interview. It’s great for progress, convenience, and everything else the modern world demands, and they’re becoming the norm. But, if you’re the one doing the interviewing, it’s vital to know what you’re doing, to make sure it doesn’t turn into a virtual disaster. If you’re a manager, supervisor, or anyone who will be leading interviews, this course is for you.

Why take this course? If your role includes selling potentially harmful products, such as alcohol, tobacco, or anything dangerous that could be subject to age restrictions, then this is the course for you. Even seemingly harmless products such as party poppers and Christmas crackers could potentially hurt someone and land you in a whole heap of trouble. Penalties include fines, loss of licences, and even prison time.

By the end of this course, you’ll be able to: Recognise the importance of environment Explain best practices and how to prepare for an interview Describe virtual conference technology and its benefits

By the end of this course, you’ll be able to: Explain the laws in place to protect children and adults, and the consequences of illegally selling age-restricted products Demonstrate the right time to use the Challenge 25 scheme Identify what can be accepted as proof of age when requested

Seat time: 10 mins

Seat time: 15 mins

Full course info

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Full course info

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Modern Slavery

Sexual Harassment in the Workplace

Why take this course? What does the word ‘slavery’ mean to you? You might think it’s something that just happened in the past, but it’s not. Modern slavery is a heinous and often hidden crime, and it remains very much in the present.

And it isn’t just a problem in one part of the world or one specific industry. It’s happening everywhere, in every field.

Increased awareness and reporting will help law enforcement tackle perpetrators and protect victims. So, whatever you do, and wherever you work, you should take this course and help make modern slavery ancient history.

IOSH APPROVED

Why take this course? Regardless of intent, sexual harassment causes real harm to individuals, teams, and organisations. As a leader, you’re responsible for creating a workplace culture in which nobody has to experience it. This course will help you understand what isn’t acceptable, so you can make sure your workplace isn’t hostile, degrading, or humiliating for anyone.

By the end of this course, you’ll be able to: Identify what modern slavery is and who it affects Describe warning signs to look out for Identify the role of tech with modern slavery and learn how it can be used to combat it Identify business’s responsibilities under the Modern Slavery Act 2015 Use reporting methods to refer potential victims Seat time: 20 mins

Full course info

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By the end of this course, you’ll be able to: Define sexual harassment in legal and practical terms to ensure you know what you are looking for in your workplace Identify red flags in your workplace that may indicate cases of sexual harassment, so you can step in and support your employees Understand the potential business and personal impacts of sexual harassment to ensure the topic remains a priority Understand the importance of reporting all suspected or reported cases of sexual harassment to ensure you are advocating for the well-being of your team and not being a bystander Seat time: 10 mins

Full course info

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Interview Skills

Managing Absence

Why take this course? Since the old days, when people actually had to visit business premises for interviews, technology has moved forward, creating a new way to approach hiring: the virtual interview. It’s great for progress, convenience, and everything else the modern world demands, and they’re becoming the norm. But, if you’re the one doing the interviewing, it’s vital to know what you’re doing, to make sure it doesn’t turn into a virtual disaster. If you’re a manager, supervisor, or anyone who will be leading interviews, this course is for you.

Why take this course? While most cases are genuine, a robust procedure can help to avoid unauthorised absence, sometimes known as AWOL, or sick pay abuse. Whether you’re an employer or HR professional, this course will show you the significance of managing absence and provide valuable guidance on how you can handle it in your organisation.

By the end of this course, you’ll be able to: Recognise the importance of environment Explain best practices and how to prepare for an interview Describe virtual conference technology and its benefits Seat time: 10 mins

Full course info

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By the end of this course, you’ll be able to: Identify potential absence concerns in the workplace Maintain a fair and professional attitude when managing absence Follow effective methods when dealing with all forms of absenteeism Seat time: 10 mins

Full course info

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Managing Grievances

Managing Disciplinaries

Why take this course? Implementing an efficient grievance process means that you can provide a safe environment in which employees feel they can raise concerns without fear of reprisal or dismissal. Whether you’re an employer or an HR professional, this course will show you the importance of managing grievances and provide tips on how you can do just that.

Why take this course? Managing a disciplinary procedure may not be the most fun part of your job, but being able to handle them effectively is beneficial for everyone. Whether you’re an HR professional or employer, this course will help to streamline the process and equip you with confidence so you can deal with them successfully.

By the end of this course, you’ll be able to: Utilise your knowledge of the various types of grievances to improve procedures Maintain a professional approach when handling employee grievances Apply best practices when managing all grievance procedures Seat time: 10 mins Full course info

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By the end of this course, you’ll be able to: Maintain a confident and professional attitude to disciplinaries Adhere to a standard disciplinary procedure Follow effective methods for handling disciplinary action Seat time: 10 mins

Full course info

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Human Resources Collection Performance Management Why take this course? Employees are the lifeblood of all organisations. Suitable for employers and HR professionals, this course will show you why implementing performance management means that you can help to keep your business in tip-top condition.

By the end of this course, you’ll be able to: Identify when performance management is required Apply the 3 stages of performance management in an effective way Maintain professional relationships when performance managing employees Seat time: 10 mins

Full course info

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IT Content powered

by Assemble You Contains 8 courses.

Powered by

Assemble You is a digital learning provider focused on practical, bite-sized workplace training designed for modern teams. Their Microsoft Fundamentals offering provides clear, beginner-friendly training across core Microsoft 365 tools - including Excel, Word, Outlook, PowerPoint, Teams and Copilot - helping organisations build confidence, improve productivity and strengthen everyday digital skills.

The Assemble You collection can be added to your iAM FULL subscription (for an additional fee), or purchased separately if you prefer.

IT Content powered by Assemble You Copilot 365 Fundamentals - Beginners Guide to Harnessing the Power of Copilot Microsoft Teams Fundamentals - a Beginners Guide to Collaboration Microsoft Powerpoint Fundamentals - Create Engaging Presentations with Ease Outlook 365 Fundamentals - Essential Email & Organisation Skills Word 365 Fundamentals - Master the Basics of Document Creation Excel 365 Fundamentals - A Beginners Guide to Essential Spreadsheet Skills 8 Excel Essentials Unlocked 7 Ultimate Excel Pivot Tables

IT Content powered

by Filtered Contains 72 courses.

Powered by

You’ve used Word. You’ve probably used Excel, Outlook and other Microsoft products too. But have you really made the most of these powerful tools? We’ve partnered with the brilliant team at Filtered to provide some masterclasses in Microsoft, designed to help you harness the full potential of the Office Suite and learn some advanced features. Dazzle your colleagues, automate time-consuming tasks, and harness the full potential of these useful applications.

The Filtered collection can be added to your iAM FULL subscription (for an additional fee), or purchased separately if you prefer.

IT Content powered by Filtered Microsoft Excel

Naming Data in Excel

Excel 2021 (Beginners)

Manipulating Data in Excel

Excel 2021 (Intermediate)

Chart Formatting in Excel

Excel 2021 (Advanced)

Excel PivotTable & PivotChart

Microsoft Excel 365: Ultimate Beginner Guide

What-If Analysis in Excel

Microsoft Excel 365 Intermediate

Basic Macros in Excel: Mini Masterclass

Microsoft Excel 365 Advanced

Advanced Macros & VBA in Excel: Mini Masterclass

Excel for Accountants (Basic)

Ten Essential Excel Formulas to Master

Excel for Accountants (Intermediate)

15 Essential Advanced Excel Formulas

Excel for Business Analysts

Mastering Excel Lookup Functions

Setting Up Excel

New Dynamic Array Functions in Excel

Getting Started with Functions & Formulas in Excel

Logical Functions in Excel

Fix Bad Habits in Excel Data Analysis in Excel Cleaning Data in Excel Organising Data in Excel

Principles of Modelling in Excel Controlling User Input in Excel Formula Auditing in Excel Summarising Data in Excel

IT Content powered by Filtered Using the Data Model with Pivot Tables in Excel

Microsoft Windows 11: Advanced Features & Settings

Excel Custom Formatting to Control your Data

Microsoft VBA (Basic)

Advanced Formulas in Excel Pivot Tables in Excel (Advanced) Protecting & Sharing Worksheets Basic Navigation & Editing Masterclass Microsoft Power Automate Excel Dashboards Microsoft Office 365 PowerPoint 2021 PowerPoint365 for Beginners PowerPoint Tips to Maximise Your Efficiency Essential PowerPoint Hacks and Tips Analysing Large Datasets Word 2021 Microsoft Windows 11 Windows 11 Advanced

Microsoft VBA (Advanced) Microsoft Project (Advanced) Microsoft Teams Microsoft Power BI Microsoft Power BI Essentials Microsoft Access (Advanced) Outlook 2021 Outlook Email Management Outlook 365 Essentials Microsoft Word (Advanced) Microsoft OneNote Microsoft SharePoint SharePoint Online 2023 Microsoft Visio

IT Content powered by Filtered Microsoft Visio 365 Essentials Microsoft Project 2016 (Basic) Power Pivot, Power Query & Dax Access 2021 Microsoft Access (Basic) Copilot in Microsoft 365 for Beginners Microsoft Publisher 365 Fundamentals Cleaning Data in Power Query to Maximise Your Efficiency and Impact

Leadership & People Managemnet Collection: Core Skills & Power Skills Contains 8 courses & resources.

We’re getting back to the oh-so-vital basics - and for good reason - whether you’re an aspiring, emerging or upskilling Manager or Leader, this practical stuff should get you inspired and form the foundation of your approach.

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Leadership & People Management Collection: Core Skills & Power Skills The Power of Getting to Know Individuals on your Team Why take this course? If you’re in a managerial or leadership role, getting to know your team is important. This course will help you see the benefits of building relationships within your team and give you the tools to open up communication.

By the end of this course, you’ll be able to: Recognise the benefits of getting to know your team to open up more meaningful communication Implement communication-building techniques to create positive work interactions Seat time: 5 mins

Inspiring Action Why take this course? This course is for anyone who needs to motivate a team, be a leader, become an invaluable team player, or just save the day and rescue Maid Marian. You’ll see what inspiring action means, how you can do it, and learn to apply techniques that’ll inspire action in others.

By the end of this course, you’ll be able to: Recognise what inspiring action means Describe the benefits of inspiring action in others Demonstrate an ability to inspire others into action Apply techniques to keep people interested in your cause Seat time: 10 mins

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Full course info

Full course info

Remote Communication

Mentoring

Why take this course? This course is perfect for leaders with remote teams. Whatever industry you’re in, more and more leaders are now having to adapt to managing and communicating with team members remotely. In this course you’ll learn communication techniques to help you lead your remote team well.

Why take this course? Mentoring can be tricky, but it’s also rewarding, so getting the right balance is essential. If you’ve ever considered mentoring or have been asked to do so and aren’t sure where to start, this is the perfect course for you. You’ll learn practical tips to ensure your mentee is getting the most out of your time and experience and understand what is expected of you.

By the end of this course, you’ll be able to: Utilise clear communication techniques to lead your remote team effectively Seat time: 5 mins

By the end of this course, you’ll be able to: Recognise what makes a good mentor to ensure you have the qualities needed to help a mentee Explain the difference between mentoring and coaching, so your mentee is receiving the correct support Mentor someone in your chosen field so they can grow and learn from you Seat time: 10 mins

Full course info Full course info

Resources:

Our data-rich, evidence-based, super practical quick reads are designed to be high-impact game changers in a blended learning pathway (or just speedy refreshers when you need them)

How to Encourage Honest Feedback

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Difficult Conversations Why take this course? Having a difficult conversation with an employee is a delicate situation, and one that, as a manager or supervisor, you’re likely to have. You could be addressing something the employee is sensitive to and aware of, or it could be a matter that they had no idea was a problem. You may need to discuss an underperformance, complaint, or even a talk about disciplinary action. Whatever the issue, difficult conversations can be very stressful experiences. Let this course guide the conversation to a positive conclusion.

By the end of this course, you’ll be able to: Define difficult conversations to ensure you use the correct skills when they present themselves in your workplace Prepare a structure for having difficult conversations that ensures you cover all the required points Maintain control and composure during difficult conversations to promote a professional working atmosphere Show sensitivity and confidence when handling difficult conversations, demonstrating your ability to manage and lead Seat time: 10 mins

Creating a Positive Workplace Culture Understanding Workplace Culture

Full course info

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Leadership & People Management Collection: Looking After your Team Contains 11 courses & resources.

Wellbeing and psychological safety are finally high up on the Leadership agenda, and for good reason; engaged, motivated, trusted employees drive retention, innovation, and company growth. We’re full of ideas to help you develop great relationships within your team and build a positive culture.

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Leadership & People Management Collection: Looking After your Team Being a Leader, Not a Counsellor

Supporting your Team

Why use this resource? Leaders and managers sometimes have to give extra support to their team. But that doesn’t mean they should become counsellors. In this course you’ll learn the difference between coaching and counselling.

You’ll also learn steps to avoid promoting a counselling relationship with your team.

Why take this course? Anyone who leads a team will find this course ideal. Whether you’re managing a large group or a small one, everyone on your team needs to feel supported to do their best. In this course you’ll learn how supportive leadership can benefit your team and communication techniques to help you lead effectively.

By using this resource, you’ll be able to: Recognise the difference between coaching and counselling to create a clear boundary in your leadership role Identify key steps you can take to avoid becoming a counsellor to your team

By the end of this course, you’ll be able to: Recognise the ways supportive leadership boosts inclusivity, morale, and productivity Identify communication techniques to help you lead and support your team to achieve their targets and goals

Seat time: 5 mins

Seat time: 5 mins

Full course info

Full course info

Managing Sickness

Lead with Empathy, not Ego

Why take this course? Unfortunately, sickness is inevitable. But as a team leader, supervisor, or business owner, it’s important to know the difference between what is normal sickness and what could be deemed problematic.

Recurring absence can cost a business a significant amount of money. Furthermore, it impacts daily operations and staff morale. Having an effective policy in place to offer support while maintaining accountability is the best way to monitor sickness.

Why take this course? Whatever leadership position you’re in, a large part of your role is keeping your team motivated.

You’ll learn how to communicate with your team, set aligned goals, and create an incentive structure.

By the end of this course, you’ll be able to: Identify the main causes of sickness absence and find potential ways to decrease it Explain the problems of sickness absence and how it can affect an organisation Understand the importance of return-to-work interviews as a tool for the management of absence Seat time: 10 mins

Full course info

By the end of this course, you’ll be able to: Openly communicate with your team to boost performance and morale Set aligned goals to create focus and consistency Create an incentive structure to encourage a focus on performance Seat time: 5 mins Full course info

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Supporting Your Team, Difficult Life Events Why take this course? If you want to learn more about supporting members of your team through difficult life events, this course is for you. You’ll learn to recognise the signs that someone’s struggling and some support skills you can use to help them. You’ll also come away with some support strategies to make sure your team get the help they need.

Resources:

Our data-rich, evidence-based, super practical quick reads are designed to be high-impact game changers in a blended learning pathway (or just speedy refreshers when you need them)

Empathy in the Workplace Improving Remote Workers Well-Being Improving Mental Health in the Workplace

By the end of this course, you’ll be able to: Recognise the signs of team members experiencing difficult life events, to identify when they may need support Explain active listening and empathy skills to support affected team members, so you can better support them Describe strategies to offer appropriate workplace support and resources, to enable team members to receive appropriate, comprehensive support Understand the importance of return-to-work interviews as a tool for the management of absence Seat time: 15 mins Full course info

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Supporting Employees Mental Health Targeting and Reducing Workplace Stress You First: Leading from Within

Leadership & People Management Collection: Styles & Situations Contains 14 courses & resources.

Agile Leadership is the talk of the town and if you’re going to learn how to adapt your approach to context, there’s no better place to start than understanding the array of styles and when they’re relevant and helpful.

This collection will help you reflect on your leadership style and practice flexibly navigating the workplace,

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Leadership & People Management Collection: Styles & Situations Leadership in a Crisis Why take this course? Knowing how to lead in a time of crisis is important for any leader. This course will show you how to define your priorities and step back to see the bigger picture. You’ll recognise how balanced leadership can empower others, and develop key communication skills.

By the end of this course, you’ll be able to: Define priorities and see the bigger picture Recognise how balanced leadership empowers others Develop key communication skills Seat time: 10 mins Full course info

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Resources:

Our data-rich, evidence-based, super practical quick reads are designed to be high-impact game changers in a blended learning pathway (or just speedy refreshers when you need them)

Brexit: Business Leader FAQ

What is Digital Leadership?

Choosing your Leadership Style

What is Sustainable Leadership?

Leadership in a Crisis

Leadership During a Pandemic

Starting out as a Digital Leader

What is Mindful Leadership?

Leadership Styles: The Big Five

Understanding Contingency Leadership

Transformation vs Transactional Leadership

The Integrated Psychological Theory of Leadership

What is Agile Leadership?

Leadership & People Management Collection: Team Performance Contains 11 courses & resources.

How do you empower your team to fire on all cylinders? This collection is jam-packed with suggestions for People Managers - from setting goals and KPIs to getting things back on track when performance goes awry.

Get ready to smash your targets...

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Leadership & People Management Collection: Team Performance Setting Effective Goals for KPI

Running Effective 1-2-1s

Why take this course? Whether you’re in a management or leadership role, this course can help take your strategy to the next level. You’ll identify actions that deliver business KPIs and learn how to set individual and team-performance goals to align with your business’s KPIs.

Why take this course? This course is ideal for anyone who leads a team. Whether you’re leading 5 people or 50, 1-2-1s are an important way of keeping in touch with your team members. In this course, you’ll learn to effectively prepare for, deliver, and follow up on a 1-2-1.

By the end of this course, you’ll be able to: Identify specific actions that deliver business KPIs to ensure all goals are set with these deliverables in mind Set individual and team-performance goals that align with business KPIs to ensure everyone is working towards the same outcome

By the end of this course, you’ll be able to: Prepare for a 1-2-1 to ensure key information is considered and topics raised Deliver an effective 1-2-1 that contributes to long-term development and performance improvement Follow up on a 1-2-1 to cement outcomes and review feedback

Seat time: 5 mins

Seat time: 5 mins

Full course info

Full course info

Developing Talent

Motivating Your Team

Why take this course? Every manager and leader needs to know how to recognise and develop talent within their team. In this course you’ll learn ways to highlight talented individuals and how to take action to help them develop in their career.

Why take this course? Whatever leadership position you’re in, a large part of your role is keeping your team motivated.

You’ll learn how to communicate with your team, set aligned goals, and create an incentive structure.

By the end of this course, you’ll be able to: Recognise ways you can highlight talent within your team to prepare talented individuals for career progression Spot and develop talent within your organisation to grow their prospects and ensure your organisation’s future talent requirements are met Seat time: 5 mins

By the end of this course, you’ll be able to: Openly communicate with your team to boost performance and morale Set aligned goals to create focus and consistency Create an incentive structure to encourage a focus on performance Seat time: 5 mins

Full course info

Full course info

Performance Reviews

Leading Global Teams

Why take this course? A good performance review can encourage employee engagement and create a path for employee growth. This course is suitable for anyone in a leadership or management position who undertakes reviews of their employees. You’ll learn different ways of measuring employee performance to ensure you always get the full picture. You’ll also learn hints and tips to conduct the best reviews you can, so you feel well prepared the next time you have to sit down with an employee.

Why take this course? Being a global leader brings a lot of responsibility. It’s important you have a strategy and framework to make it run smoothly. And making sure all the parts work together effectively isn’t an easy task. You may need to know how to manage different cultures and varying technologies, so having a good understanding of the issues you may face will make all the difference.

By the end of this course, you’ll be able to: Explain why performance reviews are important, so they remain focused and constructive Conduct an effective performance review to ensure growth from your employees Compare different models of reviewing employee performance to select the one best suited to you

By the end of this course, you’ll be able to: Prepare a clear structure and framework to ensure your global team understands targets and what they’re aiming for Understand the importance of flexible timekeeping and cultural awareness when dealing with global teams, to maximise efficiency and understanding Utilise technology to successfully communicate with members of the global team effectively

Seat time: 10 mins

Seat time: 10 mins

Full course info

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Full course info

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Leadership & People Management Collection: Team Performance Recognising When a Formal PIP is Needed Why take this course? Everyone on your staff should be pulling together to maximise your targets. When someone shows signs of struggling or needs help with the work, it’s important to address it head-on as their performance could affect other staff members. If someone in your staff is struggling to succeed, and you want to know how to improve their performance, this course is for you.

By the end of this course, you’ll be able to: Define the role of a PIP and how it can support performance improvement for individuals Identify when a member of your staff may require a PIP so appropriate action can be taken swiftly Create an effective PIP based on an individual’s performance data to maximise potential improvements Provide guidance, goals, and positive reinforcement to ensure a PIP is being followed and reviewed appropriately Seat time: 10 mins

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Recognising a ‘Skill vs. Will’ Performance Issue Why take this course? Everyone will run into a performance issue at some point in their professional careers. Either they don’t have the necessary skill or are not motivated to keep going. Sometimes it can even be both! This course will help you identify the issue and take steps to fix it. Suitable for anyone in leadership or management positions, it’ll explain the best approach to deal with employees with skill and/or will gaps, so your staff’s productivity and performance don’t slip.

By the end of this course, you’ll be able to: Identify whether a performance issue is due to a skills gap or a lack of will so the correct actions can be taken Use the ‘Skill/Will’ matrix to identify the best management approach so employees are suitably assisted Take appropriate steps to rectify an employee’s skill or will gap so they remain focused and productive Seat time: 10 mins

Full course info

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Resources:

Our data-rich, evidence-based, super practical quick reads are designed to be high-impact game changers in a blended learning pathway (or just speedy refreshers when you need them)

How to Manage a Toxic Employee Successfully Managing a Remote Team Understanding Employee Engagement

Mental Health Collection Contains 26 courses.

Supportive mental health training delivered sensitively Your mental health is just as important as your physical health. And most of us struggle with it from time to time. When those dark clouds form, you need a bit of support. Our Mental Health & Well-being Collection is here to offer expert advice, insight, and guidance. The varied topics cover sensitive topics which are beneficial to children and adults alike. And they’re all explained in clear language, so you can get the help you need, or so you can help someone else who needs it.

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Mental Health Collection Depression & Low Mood

Anxiety

Why take this course? Everyone is at risk of suffering depression. So, taking this course will give you the knowledge and understanding you might need to help yourself or someone you care about. While depression can encompass a wide range of symptoms and can vary in severity, it should never be dismissed or taken lightly. You can’t just ‘get over it’. Anyone that says you can is wrong. The black dog, as depression is sometimes known, is no joke. After taking this course, you might one day be in a position to save someone’s life. Even your own. Yep, it’s that serious.

Why take this course? If you’re suffering with anxiety now or have at any point, you’ll know how debilitating it can be. We can’t promise a cure but understanding anxiety better can be key to controlling it. Taking this course will give you the knowledge and understanding that you might need to help yourself or someone you care about. Maybe both.

And, in doing so, you could quite possibly save a life.

By the end of this course, you’ll be able to recognise: The symptoms of depression The difference between depression and sadness How and where to find treatment What recovery looks like Seat time: 15 mins Full course info

By the end of this course, you’ll know: The common symptoms of anxiety The difference between anxiety and stress Tips on controlling your anxiety Seat time: 15 mins

Full course info

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Watch the trailer

Cognitive Behavioural Therapy

Being Kind to Yourself

Why take this course? The brain is a wonderful and powerful tool. We’ve all got one. It helps us to thrive physically, socially, and emotionally. But sometimes it can hold us back if our mindset has been clouded by things like past experience or negative self-image.

Why take this course? There are a variety of different ways you can improve your mental well-being. And why wouldn’t you want to do that? Having good mental well-being only brings positive effects and benefits for you and the people you encounter. So, this course is for, quite literally, everyone. Because everyone wants to feel better about stuff, right?

If you feel like this, doing something to help navigate negative thinking is vital for regaining courage and positivity.

CBT is a short-term therapy that’s used to improve those with depression and anxiety disorders, but it can also be used to treat bipolar, OCD, eating disorders, panic, phobias, PTSD, schizophrenia, psychosis, and addiction,

By the end of this course, you’ll be able to contemplate: Being mindful Getting active Making connections Learning new skills Being a giver

By the end of this course, you’ll be able to understand: Who will benefit from CBT What is CBT How it works The benefits How to get help

Full course info

Seat time: 10 mins Full course info

Seat time: 15 mins Watch the trailer

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Workplace Mental Health

Drug Abuse Awareness

Why take this course? Mental health is not taken as seriously as physical health, but it’s just as important. And if somebody in your business is suffering with mental health issues, it’s your duty to recognise the problem and get them the help they need. So, it’s vital that everyone understands that mental health is not a taboo subject. This course contains useful advice on mental health for everyone. And, if you’re a manager or team leader, it’ll equip you with the knowledge to assist those that come to you for help, and to spot signs of mental health issues at an early stage.

Why take this course? If you’re taking drugs or just thinking about it, then this course is for you. But let’s face it, everyone should know the truth about drugs. The more knowledge you have, the better you’re equipped to make the right decisions. You’ll learn to spot different types of recreational drug, recognise the effects they have, and get help to stop taking them.

By the end of this course, you’ll understand: What mental health means The difference between mental health and a mental health diagnosis How to improve mental well-being in the workplace How to have a conversation about mental health How a business can support mental health diagnoses

Seat time: 15 mins Full course info

Seat time: 15 mins Full course info

By the end of this course, you’ll be able to: Identify different types of drugs Recognise the effects of drugs Get help to stop taking drugs

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Watch the trailer

Mental Health Collection Dealing with Stress

Paranoia

Why take this course? Stress has been declared a hazard in the workplace. But unlike ‘traditional’ workplace hazards, like frayed wires and boxes in the middle of the aisle, stress is often hard to spot, so it’s harder to deal with. This course has been designed to help you cope with this silent killer. We all suffer with stress at some point, so this course is going to be useful to everyone, wherever they work.

Why take this course? Whether you suffer from paranoid thoughts currently or not, feelings of paranoia could happen at any time. Understanding the damage these intrusive thoughts can have is key to saving yourself or others from their effects. This course is informative and can help you take appropriate pre-emptive action.

By the end of this course, you’ll be able to understand the following: What is stress?

What happens when I get stressed?

The different types of stress How to spot stress in others Tackling stress Seat time: 15 mins Full course info

By the end of this course, you’ll be able to: Recognise the symptoms of paranoia Identify the causes and characterise the effects of paranoia Implement a self-help plan Choose a course of treatment Seat time: 15 mins Full course info

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Watch the trailer

Social Media & Self Image

Crisis Prevention

Why take this course? Taking this course will give you the knowledge to understand why everyone, especially young people, are so involved in online societies and how they are influenced. So you can prevent yourself being sucked into the competition and help anyone else in need of the same distance.

Why take this course? If you’ve been suffering with mental illness for a while then this course would suit you. You might feel that you’re at breaking point and don’t know where to turn or what options are available. Crises don’t only affect those with diagnosed conditions, however; they may stem from stressful life issues such as grief, abuse, addiction, or money problems that are spiralling out of your control.

By the end of this course, you’ll have an understanding of: How social media can impact negatively The difference between perception and reality How to prevent children becoming negatively influenced Seat time: 15 mins Full course info

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By the end of this course, you’ll be able to: Identify a mental health crisis Pevent a crisis Make a joint Crisis Plan Getting help in a crisis Seat time: 10 mins Full course info

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Cyberbullying

Responding to Difficult Events

Why take this course? These days, whether you are 8 or 80, everyone has access to technology. And that means anybody, from school children to lawyers, can fall victim to cyberbullying. Often people can feel too intimidated to seek help but knowing the warning signs of cyberbullying means you can put a stop to it. This course will teach you how to recognise and tackle internet intimidation, ending the bullying for yourself or a loved one.

Why take this course? Fortunately, there are ways to help maintain our mental well-being and keep stress in check when such events occur. For example, developing supportive and positive relationships with others. Suitable for all individuals, this short course will help you build up your emotional resilience and respond more mindfully to difficult events.

By the end of this course, you’ll be able to: Recognise the different forms of cyberbullying Spot the signs of someone that is being cyberbullied Take the steps to tackle the bullying and build a case

By the end of this course, you’ll be able to: Identify the most difficult life events Explain how stressful events affect us Demonstrate resilience and coping mechanisms

Seat time: 10 mins

Seat time: 10 mins

Full course info

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Full course info

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Dealing with Suicidal Feelings

Warning Signs

Why take this course? Suicide is a difficult topic but it may be closer than you think. Taking this course will teach you who is most at risk, and how to spot warning signs, start a conversation, and seek appropriate help. So you can save yourself, or someone you know, from harm.

Why take this course? Frankly, it’s tricky to tell if someone is suffering from a mental illness, unless you know what you’re looking for. Spot the signs and you may be able to help. If you spot them in yourself, you might even be able to take pre-emptive action. It might be the most important thing you do today.

By the end of this course, you’ll be able to: Recognise the reasons people consider suicide and who is at risk Identify any suicidal warning signs Have a successful conversation about suicidal thoughts Assist someone who needs immediate help

By the end of this course, you’ll be able to: Recognise different types of mental illnesses Dispense advice on what physical symptoms you may notice Understand when and how to help

Seat time: 10 mins

Seat time: 10 mins Full course info

Full course info

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Mental Health Collection Sleep Problems

Social Media, Screens, & Teens

Why take this course? Just a single sleepless night can make you moody, forgetful, or depressed, so it’s no surprise to learn that after a few days, the mental and physical effects it can have on your body start to become more serious.

Taking this course will help you ‘wake up’ to those dangers and ultimately put your mind at rest.

Why take this course? Whether a teen yourself, a parent, or caregiver, this course will help you to explore the positive and negative effects of social media and screen use. It will also provide tips on how to develop and maintain a healthy relationship with social media and digital devices.

By the end of this course, you’ll be able to: Define sleep disorders Identify the most common sleep disorders Analyse what breaks a sleep cycle Explain sleep problem treatments

By the end of this course, you’ll be able to: Recognise the positive effects social media has on teens’ well-being Describe the negative impacts of social media and excessive screen time List social media good practices and ways to develop healthy screen habits

Seat time: 15 mins

Seat time: 10 mins Full course info

Full course info

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Watch the trailer

Panic Attacks

Exam Stress

Why take this course? Research suggests that around 13% of people in the UK have experienced a panic attack at some point. It’s frightening and distressing, and even if you’re one of the lucky ones who has never suffered, you’ll need to know what to do if it happens to someone you work with or care about.

Why take this course? The good news is there are lots of effective ways in which you can reduce exam stress and cope with the pressure. These can be things like, talking to trusted friends or family, and taking regular study breaks.

Whether you’re at school or college, this short course will help you to look after yourself during exam season. It’s also suitable for parents, caregivers, and educators.

By the end of this course, you’ll be able to: Recognise what causes panic attacks Identify symptoms of a panic attack Demonstrate how to manage those symptoms effectively

By the end of this course, you’ll be able to: Identify the causes of exam stress and anxiety Explain how stress affects your mental health List ways to manage revision and cope with stress

Seat time: 15 mins

Seat time: 15 mins

Full course info

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Full course info

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Relaxation

Eating Disorders

Why take this course? There are a number of quick and easy ways you can relax without having to fork out for the plane to palm trees and white sands. Subtle changes you can make every day can really help your brain get an easier ride, and this course will help you make those changes. Time to put your feet up, you deserve it.

Why take this course? One of the first steps to recovery is talking to someone you trust. This course is suitable for you if you’re struggling with an eating disorder or are worried about a friend who you think might be suffering. It can also provide help and guidance for parents, caregivers, and educators.

By the end of this course, you’ll be able to: Explain why you should relax Demonstrate relaxation techniques Identify the effect of relaxation on your mental health

By the end of this course, you’ll be able to: Explain the different types of eating disorders Describe possible causes and why young people might develop eating disorders List treatments available and tips for recovery

Seat time: 10 mins

Seat time: 10 mins

Full course info

Watch the trailer

Full course info

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Self-harm

Attachment & Separation Anxiety

Why take this course? There are many ways to resist and ultimately overcome the urge to self-harm. If you’re a young person who self-harms and are seeking help, or if you know someone who does and want to help, this course is useful. It can also provide support and advice for parents, caregivers, teachers, and anyone who works with young people.

Why take this course? Fortunately, there are many ways to ease a child’s attachment and separation anxiety. For example, if they’re crying because it’s their first day at school, keeping calm will help to alleviate their fears. Suitable for parents, carers, and teachers, this course will show you some of the causes of separation anxiety and provide tips on how to help.

By the end of this course, you’ll be able to: Explain the types of self-harming behaviour Identify reasons why young people might self-harm Demonstrate coping techniques and strategies

By the end of this course, you’ll be able to: Define attachment and separation anxiety and its symptoms Explain causes of attachment and separation anxiety List ways to help children and teens manage their anxieties

Seat time: 10 mins

Seat time: 15 mins

Full course info

Watch the trailer

Full course info

Watch the trailer

Mental Health Collection Coping with Isolation Why take this course? We’re social creatures. Removing that aspect of our already complex lives might cause unpleasant effects such as depression, stress, dependency on alcohol, and other negative outcomes. Taking this course is your first step to understanding, combating, and coping with those effects, which will result in improved happiness and health.

By the end of this course, you’ll be able to: Identify the effects of isolation Demonstrate coping mechanisms Recognise conditions isolation might cause Seat time: 5 mins Full course info

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Worry & False Thinking Why take this course? It’s important to understand how negative patterns of thought can disrupt your well-being, especially if you, or people you know, suffer from depression, anxiety, or OCD. This course will teach you how to recognise different types of false thinking and start finding strategies that will help.

By the end of this course, you’ll be able to: Identify the implications of false thinking Recognise typical signs of false thinking Demonstrate strategies for coping with false thinking Seat time: 10 mins Full course info

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Talking about Men’s Mental Health Why take this course? 1 in 4 adults will experience mental illness at some point in their lives. Everyone deserves support. And nobody should feel that their mental health is embarrassing or a sign of weakness. That’s why we can all benefit from understanding the barriers men encounter when they need support. This course will help you identify signs that suggest your colleagues need to talk about their mental health. It’ll explain why men may struggle to speak openly about mental health. And it’ll help you take steps to encourage the men you work with to seek support, when they need it.

By the end of this course, you’ll be able to: Identify signs that suggest your colleagues need to talk about their mental health, so you can encourage them to do so Recognise the specific barriers many men face when talking about mental health, so you can support colleagues to overcome them Explain how to support men in the workplace to overcome stigma and talk about their mental health Seat time: 5 mins Full course info

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Substance Use Disorder Advice Why take this course? Anyone, at almost any age, can be affected by Substance Use Disorder. Whether it’s yourself or someone else (like a work colleague), it’s important to spot the signs that help is needed, and know how, and where, to get it. This course can be a useful tool for everyone, regardless of personal circumstances.

By the end of this course, you’ll be able to: Recognise the common signs of problematic drug use in yourself and others Understand the importance of getting help with Substance Use Disorder Identify resources to help with Substance Use Disorder Seat time: 10 mins Full course info

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New Business Owner Collection Contains 7 courses

Helping you with all the things you need to know about business ownership Becoming the owner of a new business can be a tough time, particularly if you aren’t familiar with the basics.

This well-curated collection offers advice and training in key fields that you might not have considered yet.

Things like budgeting, premises management, and balance sheets. This group of courses will help give you the tools you need to make your new business a success, and it’s done in clear language, without all the unexplained jargon, too.

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New Business Owner Collection Cash Flow Statement Pro

The 4 Basics of HR

Why take this course? If you’re new to running a company’s accounts, then you’ll need to know the ins and outs of all the business dealings. How else can you keep track of finances? A CFS should be able to tell you and investors at a glance just how healthy your business is. Learning how to put one together is an investment you must make in yourself, and it’s one that will always pay dividends.

Why take this course? This short course is ideal for professionals who might be stepping into line management for the first time. Equally, those who are running their own business and building a large team will also benefit from learning about and utilising the HR basics. So, pin this course to your board and let’s get started.

By the end of this course, you’ll be able to: Define what a Cash Flow Statement is Demonstrate how to create a Cash Flow Statement Explain the importance of good cash flow to a business Seat time: 15 mins

By the end of this course, you’ll be able to: Identify the 4 basic HR functions Explain their importance and how they affect your organisation Effectively implement the four basics Seat time: 15 mins

Full course info Full course info

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Watch the trailer

Maintaining a Healthy Cash Flow

Good Premises Management

Why take this course? If you run a business, or if you’re thinking of starting one up, then this course will help you keep it running smoothly. You’ll learn what cash flow is, how to maintain one, and what the benefits of a healthy cash flow are. So, put down your balaclava and blowtorch, and get comfortable.

Why take this course? If you own or operate a business, you need to ensure that your staff are comfortable and happy. Staying compliant with legislation will help keep them safe, too. This course can help you get your premisesmanagement strategy into such fantastic shape that you totally get taken for granted, but in a really, really good way.

By the end of this course, you’ll be able to: Describe what cash flow means Recognise the benefits of a healthy cash flow Demonstrate how to maintain a healthy cash flow

By the end of this course, you’ll be able to: Recognise the features of excellent premises management Create a successful premises-management strategy Identify premises-management standards to ensure compliance

Seat time: 15 mins

Seat time: 15 mins

Full course info

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Full course info

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The Balance Sheet Explained

Budget Like a Boss

Why take this course? Whether you run a business or take care of the accounts, this course is for you. You’ll see how a balance sheet works, what the benefits of using a balance sheet are, and how to use a balance sheet to benefit a business. Just make sure you get it right. Capisce?

Why take this course? Running a small business or looking to learn some accounting basics? Learn how to budget correctly and you’ll likely end up with more freedom to spend rather than less. If you’re conscious of your outgoings in advance, you can plan around them and prepare yourself for most things that life throws your way.

By the end of this course, you’ll be able to: Identify how a balance sheet works Explain the benefits of the balance sheet Use a balance sheet correctly

By the end of this course, you’ll be able to: Explain what budgeting is Implement basic budgeting tips Identify irregular-income budgeting issues

Seat time: 10 mins

Seat time: 15 mins

Full course info

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P&L Explained Why take this course? If you are running a small business, are responsible for a company or departmental accounts, or just want to check out the financial reports filed by public companies/potential investments, an understanding of profit and loss is essential.

A P&L statement will basically show you whether a company is making money and how it could make more. Learning how to produce one enables you to quantify a company or project’s financial health.

By the end of this course, you’ll be able to: Define what a Profit and Loss Statement is Demonstrate how to create a Profit and Loss Statement Know how this differs from a Cash Flow Statement Understand how this can help in preparing future budgets Seat time: 15 mins

Full course info

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Full course info

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Office Health & Safety Collection Contains 1 course. Assessed. IOSH Approved.

Keeping you safe... in any workplace.

It goes without saying that the very least we should expect when we go to work is that we’re able to get home again without injury. Thing is, your job may be riskier than others. And even if the job is low risk, employers might increase your chance of injury by not following standard H&S procedure. Ignorance isn’t an excuse, especially when following compliance guidelines.

This collection helps employers and employees alike understand health and safety in the workplace in an accessible way. It’s perfect for small and expanding businesses, as well as new-starters and those looking to refresh their knowledge in this sector.

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Approved training provider 4206

Office Health & Safety Collection Driving Safely (Including Mobile Devices) Why take this course? It’s essential that everyone understands and follows the rules on mobile device use while driving, because it’s not just the safety of the individual that’s at risk. Other drivers and pedestrians can suffer the sometimes fatal consequences of mobile phone misuse. If you’re a driver of any kind, including for work vehicles, this will be very useful to you.

We’re pointing out the dangers and giving clear information about the consequences so that you think twice before looking at a mobile device when behind the wheel.

By the end of this course, you’ll be able to: Recognise the dangers of using a mobile device while driving – to reinforce the real-world impact they can have on yourself and others Demonstrate an awareness of your legal responsibilities and the penalties for not meeting them – to be compliant with the law Identify safety planning tips, to remove the temptation to use your mobile device while driving Take steps to change a tyre so that you can get up and running again easily and safely if you get a flat Seat time: 5 mins

Full course info

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Approved training provider 4206

Policy & Compliance Collection Contains 29 courses. Assessed. IOSH Approved.

Training doesn’t have to be boring to help you achieve compliance Compliance is a set of rules that both employers and employees from different regulatory bodies, governments, or industry organisations must follow. Almost all employees come across compliance in their day-to-day roles, in any industry. Sounds a bit… dry, right? Not if we have anything to say about it! Our compliance collection uses storytelling, animation, and interaction to engage learners, and clear language to make sure it’s accessible to all. Our goal is to help keep everyone safe, and you can be assured of their quality and accuracy as all relevant courses are approved by the Institute of Occupational Safety and Health (IOSH) after vetting by subject matter experts.

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Approved training provider 4206

Policy and Compliance Collection Fire Warden Safety Training

Electricity

Why take this course? This course is perfect for those who have been designated a fire warden, or fire marshal, in the workplace. Being a fire warden isn’t quite as thrilling as being a firefighter. But doing this job does make you a hero, too. You’ll be responsible for the lives of your colleagues, both when that alarm sounds, and while going about your everyday duties. As a fire warden, you’re being recognised as a person who can be trusted with the lives of others. Take this course and find out how.

Why take this course? If your job puts you at risk of injury from electrocution, this training is going to be of real benefit. Equally, if you work indirectly with electricity, the information will be useful to keep in mind. It’s important we understand that although electricity is familiar, it’s also extremely powerful and can pose a serious threat to you and others around you – that’s the shocking truth. So best to be aware, eh?

By the end of this course, you’ll be able to: Identify different types of fire safety equipment and how to use them Describe an emergency escape plan Recognise hazardous substances and mitigate the risks they pose

By the end of this course, you’ll be able to: Identify the dangers that electricity holds Describe the precautions to take when working with or near electricity Demonstrate how to reduce the risk of electric shocks Analyse the consequences of poor practice

Seat time: 15 mins

Seat time: 15 mins

Full course info

Watch the trailer

Full course info

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Accident Reporting Training

CDM Regulations

Why take this course? When it comes to safety in the workplace, employers have a duty of care to keep up with the law and provide employees with a safe environment. Accidents do happen, however. If and when they do, it’s essential that you report them to the relevant authorities in the proper way. If you’re the designated ‘responsible person’, manager, owner, or team leader in a business, this course can guide you through the reporting process and explain how to keep records of accident investigations.

Why take this course? If you have any role in the construction industry, you need to know how the Construction (Design and Management) Regulations 2015 (CDM regulations) need to be applied. This includes any and every kind of project: new builds, demolition, refurbishment, extensions, conversions, repair, and maintenance. Even if you just make the tea for the grafters, it’d be useful to know this stuff. Understanding and implementing the CDM regulations has far-reaching consequences, and has an integral role in keeping everyone safe on site.

By the end of this course, you’ll be able to: Explain why reporting accidents is so important Understand how to complete an accident book and make RIDDOR reports correctly Recognise which records to keep and when to report incidents Define employee and employer responsibilities

By the end of this course, you’ll be able to: Define the basics of CDM regulations and how they affect you Explain how CDM affects different roles, such as clients, designers, and contractors Identify the 3 main documents required for CDM Regulations 2015 Demonstrate understanding of the CDM Regulations 2015 in a variety of situations

Seat time: 15 mins

Seat time: 15 mins

Full course info

Watch the trailer

Full course info

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DSE Computer Workstations

Legionella Awareness

Why take this course? This course is essential for any employer who provides employees with a computer, including any screens. It’ll inform you of the health and safety regulations and guide you through your duties to keep workers safe when using display screen equipment (DSE). If computer workstations are set up correctly in your workplace, it can protect staff from experiencing effects like eye strain, upper limb problems, and backache.

Why take this course? Exposure to legionella can result in people contracting Legionnaires’ disease, a potentially fatal form of pneumonia. So, whether you are a technician, manager, duty holder, or you have been appointed the Legionella Responsible Person then you have a duty of care to prevent legionella and must be able to demonstrate that you have the appropriate level of knowledge and be competent to do the job required of you.

By the end of this course, you’ll be able to: Demonstrate how to use a computer screen, keyboard, and mouse safely Recognise and control any risks Identify which furniture to provide for staff Explain employee rights on DSE

By the end of this course, you’ll be able to: Understand what Legionnaires’ disease is Identify where legionella bacteria are found Understand what it does and how it affects people’s health Be aware of the Bath Hospital Case study Identify legionella risks in the workplace Understand the role of the responsible person (my duties) Identify and assess sources of risk Manage, prevent, and control the risk Understand treatments for Legionnaires’ disease Have knowledge of the key legislation in relation to the control of legionella Outline the requirements, actions, and records you need to keep Know the actions and controls to implement

Seat time: 15 mins Full course info

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Noise

Seat time: 15 mins

Why take this course? Hearing is a key sense that you must protect. Whether you operate a small team working in the countryside, or a large industrial process, you need to be aware of which noises apply to your work and how to reduce the risks. Take this course to develop a comprehensive idea of the actions you can take to protect your employees and ensure that the day of having to wear hearing aids or the onset of tinnitus doesn’t arrive prematurely.

Full course info

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By the end of this course, you’ll be able to: Recognise the risks of noise Assess your workplace for noise hazards Explain your duties as an employer Take action to reduce levels of noise Seat time: 15 mins Full course info

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Approved training provider 4206

Policy and Compliance Collection Working at Height

Control of Contractors

Why take this course? Did you know that working at height remains one of the biggest causes of fatalities and major injuries? It’s true. If precautions aren’t taken, a person could fall, and end up seriously injured, or even dead.

And whether you’re someone who works at height now or will in the future, or just near people that do, we want you to avoid that risk. So let’s dive in. But dive from a safe height, yeah? And make sure the diving board has been risk assessed.

Why take this course? As an employer, you have a duty of care to take every reasonable precaution to ensure the health and safety of contractors working for you. Treat this course as part of your business contingency plan to protect yourself, your business, and your workers from harm.

By the end of this course, you’ll be able to: Implement safety precautions when working at height Identify which areas are considered working at height Describe control measures Seat time: 15 mins Full course info

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The Adventures of the Lone Worker Why take this course? You have a duty of care as an employer and must take every reasonable precaution ensuring the safety of your lone workers and must have measures in place to mitigate risks. Treat this course as part of your business contingency plan to protect you, your business, and your workers from harm.

By the end of this course, you’ll be able to: Understand common types of lone workers and the industries they work in Identify and assess sources of hazards and risks Complete suitable and sufficient risk assessments Manage, prevent, and control the risks Understand lone worker safety devices Setting up a safe system of work Understand Lone worker responsibilities & have knowledge of the key legislation Outline the requirements & records I need to keep Seat time: 5 mins Full course info

By the end of this course, you’ll be able to: Describe how health and safety law applies to contract work Identify questions to ask in thorough interviews to select suitable contractors Assess all the risks of a job Explain how to manage contractors more effectively Seat time: 15 mins

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Asbestos Awareness Why take this course? As the responsible person or employer, you have a duty of care to take every reasonable precaution to ensure maintenance staff, building workers, and the public are protected from asbestos, and you must have measures in place to manage the hazards effectively. This course will give you sufficient knowledge to be able to assess asbestos hazards in terms of occupational health & safety, and to manage the environment to help keep personnel safe from harm, allowing them to undertake their duties safely and effectively.

By the end of this course, you’ll be able to: Identify the dangers posed by asbestos, so you understand the risk of exposure Identify where asbestos is likely to be found, to help keep yourself and others safe Recognise the actions you need to take based on your job role, to comply with the law Seat time: 15 mins Watch the trailer

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The Ups & Downs of Ladder Safety

Introduction to First Aid

Why take this course? This course is essential to anyone working with or around ladders, and focuses on how to keep employees safe as they work with them. Whether manager, duty holder, or simply a member of the public, it’s essential to know how to follow health and safety procedures and mitigate ladder risk. Let’s take a look.

Why take this course? Emergency first aid is an essential skill that everyone should be proficient in. Many acute illnesses and injuries require immediate care. In an emergency there is often little to no time to read first aid instructions. This course will give you the basic knowledge you need to care for someone in a life-threatening position, so you can give them the best chance of survival until they receive medical assistance.

By the end of this course, you’ll be able to: Recognise correct positioning and securing of ladders to avoid injury Identify potential risks and dangers of working with ladders Choose the correct type of ladder for the job Describe appropriate emergency procedures in the event of an accident Understand lone worker safety devices KPIs up a safe system of work Understand Lone worker responsibilities & have knowledge of the key legislation Outline the requirements & records I need to keep

By the end of this course, you’ll be able to: Recognise the process for completing primary ABC checks correctly and safely for you and the victim.

Demonstrate an understanding of the safe and effective use of CPR to preserve life.

Identify ways to react effectively to 9 everyday first aid situations to help save a life.

Explain the steps to deal with incidents such as: Anaphylaxis, burns and scalds, choking, drowning, fractures, heart attack, shock, stroke, and heavy breathing.

Seat time: 20 mins

Seat time: 15 mins Full course info

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The Adventures of RIDDOR Why take this course? Safety first! In practice, RIDDOR promotes health and safety in the workplace, which helps to prevent accidents. RIDDOR places duties onto employers, the self-employed, and people in control of work premises to report certain serious workplace accidents, occupational diseases, and specified dangerous occurrences. It is a piece of UK health and safety legislation. It applies to all ‘responsible persons’ and requires them to correctly report and keep a record of certain injuries and incidents that happen at work. Therefore, as an employer or someone in a position of authority, it is important that you know exactly what the law says. Not IOSH Approved By the end of this course, you’ll be able to: Understand what RIDDOR means and where to use it Know where to go to make a report Know who’s responsible for reporting Understand why RIDDOR exists Ensure that risks are addressed and kept to a minimum Understand specific injuries Understand occupational diseases Understand dangerous occurrences Understand gas incidents Outline the requirements & records I need to keep Seat time: 5 mins

Full course info

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Hand-Arm Vibration (for employers) Why take this course? Anyone employing people to work with handheld, vibrating equipment needs to understand how to keep them safe while following UK guidelines. This course will help employers understand the risks of handarm vibrations and how to avoid and report associated injuries.

By the end of this course, you’ll be able to: Recognise how to assess and control the risk to employee health posed by excessive hand-arm vibration, in line with the relevant UK regulations Identify appropriate steps to take in implementing health surveillance procedures designed to recognise and respond to early signs of physical damage caused by hand-arm vibration Explain how to report cases of hand-arm vibration related injuries and medical conditions in line with UK regulations Seat time: 15 mins Full course info

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Approved training provider 4206

Policy and Compliance Collection Plant & Machinery

Abrasive Wheels

Why take this course? This course will benefit anyone who oversees or operates plant and machinery in the workplace; for example, in the construction, manufacturing, or engineering industries.

Why take this course? If you work with abrasive wheels on handheld or fixed workshop machines, this course is for you. Learning to use them properly is essential. Without this knowledge, you could be placing yourself and your colleagues at risk of injury or even death. We’ll show you how to use and handle a range of abrasive wheels safely.

Understanding how to use machinery safely will massively reduce your chances of suffering an accident or injury. So, stay safe and take this course. You can even eat your microwaved spag bol at the same time, so long as your computer is properly earthed.

By the end of this course, you’ll be able to: Explain the importance of equipment safety Identify responsibilities of employers and employees List the Plant and machinery regulations Describe the consequences of using unsafe equipment Seat time: 10 mins Full course info

Seat time: 15 mins Full course info

Watch the trailer

Watch the trailer

Driver Awareness Training Why take this course? This course provides guidance on how to assess the potential health and safety issues that arise when people are at work behind the wheel, and how to manage these issues. While it is aimed at employers, the guidance is also useful for the self-employed.

By the end of this course, you’ll be able to: Describe how health and safety law applies to on-the-road work activities Recognise the health and safety risks of driving at work Identify suitable contents for a health and safety checklist Explain methods of risk reduction for working drivers Seat time: 15 mins Full course info

By the end of this course, you’ll be able to: Demonstrate a basic knowledge of abrasive wheels Recognise the dangers of using abrasive wheels Know how to use abrasive wheels safely Know how to mount abrasive wheels Demonstrate the correct operation of abrasive wheels

Working with Substances Hazardous to Health Why take this course? If you work with any kind of chemical or harmful substances, then you need to know how to do that safely, and how to store them correctly. This course will help you to understand the dangers of working with chemicals and harmful substances and teach you the right way to do it.

By the end of this course, you’ll be able to: Recognise what chemicals and harmful substances are, to be able to avoid risk of harm Identify the dangers of chemicals and harmful substances, to understand the importance of working safely Recognise how to work with chemicals and harmful substances safely, to keep you and those around you safe Seat time: 15 mins

Full course info

Watch the trailer

Watch the trailer

Working in Confined Spaces

Eye Protection Training

Why take this course? If you or your colleagues work in, or are going to work in a confined space, then you’re going to find this course very useful indeed. Even Indy would have benefitted, in honesty. You seriously don’t want to go into a confined space unprepared. It’s a no-brainer. Too much can go wrong. But if you follow the advice in this course, you’re much more likely to have a wholly uneventful working experience, rather than one that’s full of misery and nightmares. Bonus.

Why take this course? Employers and employees all have responsibilities when it comes to eye safety in the workplace and providing and caring for eye protection equipment. This course will help anyone who works in an environment in which eye hazards are present to understand the risks and take steps to minimise them.

By the end of this course, you’ll be able to: Recognise the hazards of working in a confined space Explain the consequences of poor practice Identify the relevant regulatory information in this area Describe useful tips to mitigate the risks involved Seat time: 20 mins Full course info

Seat time: 15 mins

Full course info

Watch the trailer

Watch the trailer

Dangerous Substances and Explosive Atmosphere Regulations Why take this course? Anyone overseeing or working in an environment where dangerous substances are present needs to be aware of their responsibilities under DSEAR. This course will help employers and employees understand the possible risks and how to eliminate or reduce them.

By the end of this course, you’ll be able to: Identify whether the DSEAR and ATEX apply to your workplace activities to keep you and others safe Identify potential risks in your own workplace and ensure best practice is in place to mitigate them Define your responsibilities as an employee and/or an employer when dealing with dangerous substances and/or explosive atmospheres development.

Seat time: 15 mins Full course info

By the end of this course, you’ll be able to: Understand your responsibilities regarding eye protection as an employee or an employer Identify and minimise the risk of eye hazards to make the work environment safer Decide if eye protection equipment should be used in common workplace scenarios

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Spill Prevention & Control Why take this course? Most workplaces contain substances that can be spilled, from innocent beverages to hazardous substances. So everyone can benefit from learning about spill prevention and control. This course will explain the risks associated with spillages in the workplace along with how to prevent and respond to them.

By the end of this course, you’ll be able to: Recognise the risks posed by spills in the workplace and your responsibilities in line with UK legislation Explain how to prevent spillages, so you can maintain appropriate levels of health and safety Identify procedures for responding appropriately to contain and clean up spills, to protect people and the environment from harm Seat time: 15 mins Full course info

Watch the trailer Approved training provider 4206

Policy and Compliance Collection Heavy Plant - Lift Truck Safety

Lone Working

Why take this course? Employers need to be aware of how to make working with lift trucks safe for everyone. This course will help you to understand your responsibilities and identify the relevant UK guidelines and legislation to follow when doing so. This will help make the workplace safer for everyone and keep your business compliant.

Why take this course? If you manage employees who work on their own, it’s important to understand how to protect them. This course looks at the risks of lone working, including high-risk situations. You’ll also learn about your responsibilities to employees, as well as their responsibilities. And using the guidance in the course, you’ll be able to reduce the risks of lone working.

By the end of this course, you’ll be able to: Recognise the minimum standard of basic training required to operate different types of lift truck, in line with the relevant UK regulations and code of practice Understand the role of a banksman and signallers in keeping sites where lift trucks are in use safer for workers and bystanders Identify the procedures for examining lift trucks effectively, including pre-shift checks and routine inspections and maintenance, in line with the relevant UK regulations and code of practice Seat time: 15 mins Full course info

Seat time: 15 mins Full course info

Watch the trailer

Watch the trailer

Lifting Operations & Lifting Equipment Regulatons (LOLER) Why take this course? Moving heavy objects can be very dangerous, not just to the people lifting, but others around them. It doesn’t matter what industry you work in; anyone who owns, operates, or employs others to operate lifting equipment needs to know what’s expected of them in LOLER. This course will help you to ensure that working with lifting equipment in your workplace is as safe as possible.

By the end of this course, you’ll be able to: Define a lifting operation in the workplace, and when LOLER applies to ensure you remain compliant Recognise when lifting equipment needs to be inspected, and the general requirements of an inspection to ensure the safety of equipment in your workplace Understand how to plan a lifting operation to minimise risk to yourself and others around you Seat time: 15 mins Full course info

By the end of this course, you’ll be able to: Identify common risks of lone working, as well as what is considered high-risk work Describe your responsibilities and those of your employee when lone working Follow guidance to reduce the risks associated with lone working

Radon Gas Induction Why take this course? If you need to know more about radon and how to comply with the regulations around it, this course is ideal. It’ll explain the risks associated with radon in the workplace, and how to carry out a radon risk assessment. You’ll also explore the actions to take to reduce risk and remain compliant.

By the end of this course, you’ll be able to: Identify the dangers of radon and ensure everyone understands the importance of correct testing and risk assessment Recall the questions that must be asked to complete a radon risk assessment, to maintain compliance with your regulatory obligations Suggest effective actions to reduce radon levels to improve safety and reduce the risk of future radon build-up where you work Seat time: 15 mins Full course info

Watch the trailer

Watch the trailer

Electrical Safety Training (Lockout/Tagout) Why take this course? Wherever you work, and whatever job you do, you’ll encounter electricity. So, understanding the threat it can pose and how to minimise risk is crucial. This course will explore the main types of hazards that electricity and electrical equipment cause, and what to do if the worst does happen. Taking this course will also help you better understand how to spot faulty equipment, and how to work safely around electricity.

By the end of this course, you’ll be able to: Identify the main types of electrical hazards and define how each could affect you or your working environment Recognise signs of faulty equipment and identify the appropriate action to ensure you and others are safe Identify the appropriate steps to take if someone suffers an electrocution accident in your workplace to help preserve life Demonstrate understanding of safe working practices to ensure your workplace remains compliant with regulations Seat time: 15 mins Full course info

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RIDDOR for Schools Why take this course? School leaders, medical staff, business managers, and trust central estates management teams will all benefit from this course. It’ll clarify which incidents need reporting under RIDDOR, and how to go about it.

By the end of this course, you’ll be able to: Identify the different types of reportable incidents that must be reported to maintain compliance with RIDDOR Recognise how to report incidents under RIDDOR in a timely and appropriate way Seat time: 10 mins Full course info

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Approved training provider 4206

Power Skills Collection Contains 11 courses.

Sharpen your skills on your path to success.

In today’s competitive professional landscape, we can’t overstate the importance of power skills. They’re essential for fostering collaboration, effective communication, and, of course, personal growth. They’re designed to help individuals enact behavioural change and upskill rapidly. Use this collection to empower your people to develop themselves. Result? High-performing teams, working harmoniously with the business for mutual success.

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Power Skills Collection Strategic Thinking

Creating Effective Online Meetings

Why take this course? Nowadays, every successful CEO, sporting sensation, or business-guru will agree; being able to think strategically is the key to success. So, whether you’re building a fantasy football team, starting a business, planning an event, or anything in between; thinking on your feet is a must. If you’d like to know how to tackle those ‘on the spot’ scenarios with ease, then this is the course for you.

Why take this course? This course is for anyone who runs online meetings. It’ll help you choose the right tech to deliver your meeting and understand how important interactivity and fun is for engagement. You’ll also learn to follow key steps, so your online meetings are effective.

By the end of this course, you’ll be able to: Identify the key qualities of a strategic thinker Implement strategic-thinking strategies, and apply them to everyday scenarios

By the end of this course, you’ll be able to: Choose the most effective tech to help you deliver your online meeting Recognise the importance of interaction and fun to keep participants engaged Follow key steps to prepare for, run, and review an online meeting to get the most out of your time and your team

Seat time: 5 mins

Seat time: 10 mins

Full course info

Watch the trailer

Full course info

Watch the trailer

Active Listening

Dealing with Emotional & Angry Customers

Why take this course? This course is for everyone who wants to improve their active listening skills in the workplace. It’ll help you understand what active listening is and why it’s so important, and explain how to apply active listening skills.

Why take this course? This course is for anyone who interacts with customers at work. At some point, you’ll face customers who are upset or angry, so it’s useful to know how to diffuse those kinds of situations. You’ll discover key diffusion techniques on this course that you can practise.

By the end of this course, you’ll be able to: Identify the core actions within active listening and when they should be used to improve your workplace communication

By the end of this course, you’ll be able to: Use key diffusion techniques to help you deal with emotional and angry customers, so you can calm the situation and represent your company well

Seat time: 5 mins

Seat time: 10 mins

Full course info

Watch the trailer

Full course info

Watch the trailer

Assertiveness

Effective Questioning Skills

Why take this course? Everyone needs to know how and when to stand up for themselves. Assertiveness is an important way of setting boundaries and speaking out. This course will help you recognise situations when you may want to be assertive and ways to be assertive without veering into aggression. You’ll also gain tools to help you practise asserting yourself.

Why take this course? This course is for anyone who interacts with customers at work. At some point, you’ll face customers who are upset or angry, so it’s useful to know how to diffuse those kinds of situations. You’ll discover key diffusion techniques on this course that you can practise.

By the end of this course, you’ll be able to: Identify situations when you may want to be assertive to build respect and self-confidence Be assertive to make yourself heard and build self-respect Be assertive without overstepping the mark by being aggressive

By the end of this course, you’ll be able to: Use key diffusion techniques to help you deal with emotional and angry customers, so you can calm the situation and represent your company well Seat time: 10 mins

Seat time: 10 mins Full course info

Watch the trailer

Full course info

Watch the trailer

How to Delegate

Customer Success Management

Why take this course? This course is for anyone in a position to delegate. It’ll show you how to delegate properly, so you can avoid overworking yourself and get the most out of your team. Also, by spreading the workload, you’ll empower your colleagues.

Why take this course? All customer success managers or business owners need to understand and invest in customer success. This course will show the difference between customer support and customer success, the key responsibilities of a customer success manager, and how to create your own CSM strategy.

By the end of this course, you’ll be able to: Delegate tasks efficiently, so you make the most of your human resource and balance your workload

By the end of this course, you’ll be able to: Recognise the differences between customer support and customer success to boost customer satisfaction Recognise the key responsibilities of a customer success manager to clarify how they can help your company achieve its desired outcomes Create a customer success strategy to suit your customers and their needs

Seat time: 5 mins

Seat time: 10 mins Full course info

Watch the trailer Full course info

Watch the trailer

Power Skills Collection Preparing a Presentation Why take this course? This course is for anyone who needs to deliver a presentation successfully. You’ll see why it’s so important to get your preparation right and how to go about doing it so your presentation doesn’t fall flat on its face.

By the end of this course, you’ll be able to: Use core presentation and design skills to create and prepare presentations that engage your audience Seat time: 5 mins

Full course info

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Sharing Ideas in Meetings Why take this course? This course is for anyone who attends meetings. Which is pretty much everyone. You’ll see why sharing your ideas is so important and what might stop you from doing so. You’ll also find out how to share your ideas with others successfully.

By the end of this course, you’ll be able to: Identify why sharing ideas in meetings is important and what barriers you might face when you try to share them Share ideas in meetings effectively, so you can contribute to the success of your workplace Seat time: 5 mins

Full course info

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Critical Thinking Why take this course? Like it or not, making decisions is part of life. And whether you’re at work, home, or climbing Kilimanjaro, being able to make independent decisions is a key life skill everyone needs. This course, suitable for everyone, will give you a process to follow, so you can turn those everyday problems into successful solutions and avoid mistakes. If you’d like to know how to turn the tables on those tricky troubles, then this is the course for you.w By the end of this course, you’ll be able to: Recognise the 7 steps to improve your skills in critical thinking and represent your company well Seat time: 5 mins

Full course info

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Project Management Collection Contains 6 courses.

Giving you the right tools for the job.

Unlock the power of efficient project management with this useful collection! Dive into different methodologies, and discover the project management lifecycle, which will help you boost productivity and streamline your workflows.

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Project Management Collection The Scrum Methodology

The Lean Methodology

Why take this course? When it comes to managing projects, there are a few different approaches you can take, each with its unique strengths. This course looks at how the scrum method utilises sprints to achieve fixed development goals and the 4 ceremonies key to its operation. If you’re involved in project management, this course will help you assess the merits of the scrum methodology, so you can decide if it’s suitable for you.

Why take this course? There are many ways to approach a project as a manager, and the Lean method is one that puts customer value 1st. This course looks at the 5 principles of the Lean methodology and how you can apply them practically to a project. Suitable for anyone involved in project management, it will help you understand what a Lean project looks like before you take the plunge, so you can decide if it’s right for you. If waste elimination is a top priority for you, the Lean method might be a great fit.

By the end of this course, you’ll be able to: Define the scrum methodology, including the 4 scrum ceremonies, so you can recognise what it looks like practically Explain the best use of the scrum methodology, so you can judge if it would work best for your project Use the scrum methodology to ensure short, concentrated development of project components within rigid time frames

By the end of this course, you’ll be able to: Define the 5 core principles of the Lean method (value, value stream, flow, pull, and perfection) to ensure continuous improvement and respect for people is achieved Identify the 8 types of waste the Lean methodology outlines to ensure only what adds value for the customer is left Apply the Lean methodology to cut out waste and streamline your project’s focus on customer value

Seat time: 15 mins

Seat time: 15 mins

Full course info

Watch the trailer

Full course info

Watch the trailer

The Agile Methodology

Project Management Life Cycle

Why take this course? There are 4 main methods of managing projects. This useful course will help you understand the agile method and what it looks like practically. Suitable for anyone who manages projects, it will help you judge if this option is ideal for your needs and the best way to implement it. If you’re sick of waiting, then the agile method is a great choice.

Why take this course? This course, suitable for anyone involved in managing projects, will teach you the basics of the Project Management Life Cycle and what each stage contains. You’ll learn what steps you as a manager need to take at each stage so you can ensure the smooth and successful running of your projects.

By the end of this course, you’ll be able to: Define the 4 main values of the agile methodology and what they look like in practice Explain the differences between agile methodology and the more traditional waterfall approach, to decide which would be more appropriate for a project or team Apply the agile methodology to a workflow to ensure your projects have fast, flexible development cycles

By the end of this course, you’ll be able to: Describe the 5 stages of the project management life cycle and its implications for your project plan Create a project plan using the 5 stage life cycle to ensure prioritisation of the correct tasks, leading to a successful project Seat time: 15 mins

Seat time: 15 mins Full course info Full course info

Watch the trailer

Watch the trailer

The Kanban Methodology

Stakeholder Management

Why take this course? Every project is different, and no one style fits all. As a project manager, you need to use a methodology that’s right for you, your team, and your project. This course gives you an overview of the Kanban method and how to make your own Kanban workflow board. Suitable for anyone involved in project management, it will help you decide if the careful organisation of Kanban is suitable for your needs.

By the end of this course, you’ll be able to: Create a Kanban board for your workflow to ensure efficiency and that everything is on track Understand how to use a Kanban board to effectively manage a project by reviewing processes and spotting bottlenecks Set Kanban Work in Progress (WIP) limits to ensure workflow doesn’t exceed capacity

Why take this course? If you want to learn more about managing stakeholders effectively for strong project outcomes, this course is for you. You’ll learn how to identify key stakeholders and create a management plan.

And you’ll also come away with tips and tricks to ensure positive results from their involvement.

By the end of this course, you’ll be able to: Identify what a stakeholder is with respect to your own projects, so you can identify how to manage their requests and which management plan to use Create a stakeholder management plan with tools and techniques to facilitate the stakeholder management process Apply tips and tricks for managing stakeholders successfully to ensure positive results from stakeholder involvement

Seat time: 15 mins

Seat time: 10 mins Full course info

Full course info

Watch the trailer

Watch the trailer

Psychological Safety Collection Contains 10 courses.

Helping employees and leaders work together in harmony.

How many times have you heard the phrase ‘There are no silly questions?’ Psychological safety at work means that all employees should be able to speak up without the worry of punishment or humiliation. Whether they are concerns, reports of mistakes or simply ideas or those ‘silly’ questions, they want an answer to educate themselves. But many employees are simply too afraid to pipe up for fear of ridicule, shame, or worse, being disciplined for not knowing. It can affect attitude, productivity and make everyone stressed.

Having a workplace with good psychological safety means that this’ll never happen again. Both leaders and employees can work together to create such a workplace, one where people learn from mistakes, and one where everyone can speak up freely without fear of embarrassment, or worse. Whether a leader or employee, there are things you can do to support a psychologically safe workplace, and even challenge leadership in a constructive way so that you can all work together in harmony. These courses will get you started.

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Psychological Safety Collection Safe Place to Fail - Learning from Mistakes

I’m Not OK - How to Ask For Help

Why take this course? Making mistakes is a fundamental part of being human. We all do them – but it’s vital that we all learn from them. This course, suitable for everyone, will give you a process to follow, so you can get the most out of your mistakes. If you’d like to know how to turn your failures into future success, this is the course for you.

Why take this course? Sometimes asking for help can be a tough thing to do. It can feel embarrassing, especially if there isn’t a culture of help at your workplace. This course, suitable for anyone in any industry, is designed to help you break the stigma and seek help at work when you’re not okay.

By the end of this course, you’ll be able to: Implement the 5 stages of failure to learn from your mistakes whenever they happen

Seat time: 5 mins

Seat time: 5 mins Full course info

By the end of this course, you’ll be able to: Ask for help professionally and appropriately to ensure you don’t suffer alone

Watch the trailer

Full course info

Watch the trailer

Dare to Disagree - Creating a Feedback Culture

Dare to Disagree - Challenging Leadership Constructively

Why take this course? Delivering feedback in a way that promotes psychological safety is crucial for leaders and team managers. It’s loads more effective than relying on the wrath of the gods. And it’ll encourage your teams to keep taking risks and sharing their ideas. This course will show you how feedback can increase psychological safety. It’ll also help you develop a feedback culture in your workplace.

Why take this course? We all have a responsibility to contribute to psychological safety in our workplaces.

That’s why you’ll benefit from learning how to challenge leadership constructively. This course will show you how to go about it. It’ll help you share ideas and concerns in a way that encourages innovation. What you learn might even help you save your organisation from sinking!

By the end of this course, you’ll be able to: Explain how sharing feedback, including negative feedback, can contribute to the creation of a psychologically safe workplace for all Recognise how to deliver feedback in a way that encourages employees to grow and learn

By the end of this course, you’ll be able to: Understand the difference between approaching conflict from a connect mode, rather than a protect mode, so you can constructively challenge leadership Recognise the role that active listening can play in contributing to a culture of psychological safety in your workplace

Seat time: 5 mins Full course info

Seat time: 5 mins Watch the trailer

Full course info

Watch the trailer

I’m Not OK - Spotting when Team Members are Struggling

Safe Place to Fail - Creating a Fail-Fast Environment

Why take this course? It’s not always easy to tell if someone is struggling, be it with workload, mental health, or emotional issues. To ensure your team members are happy, healthy, and working to their full potential, you need to be able to spot the signs that they’re struggling. This course, suitable for anyone who leads or manages a team, will help you do that. You’ll also learn how to reduce employee stigma around asking for help by creating a culture of care.

Why take this course? Nobody is perfect – and why would you want to be? When we fail, we try again and strive to improve and innovate. It might seem strange, encouraging your team to fail, but it will lead you to all kinds of innovation. This course, suitable for leaders or managers, will help you foster a Fail-Fast culture within your team, so they can constantly experiment and grow.

By the end of this course, you’ll be able to: Spot the signs of a struggling team member to ensure they get the help they need as quickly as possible Seat time: 5 mins Full course info

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By the end of this course, you’ll be able to: Differentiate good failure from bad failure to encourage an environment of experimentation and not carelessness Seat time: 5 mins

Full course info

Watch the trailer

It’s OK Not to Know Everything

The Dangers Of Echo Chambers

Why take this course? Whether you’re a legendary Greek hero, or advancing in a more modern career, you don’t need to know everything. This course will show you why being open about gaps in your expertise can develop psychological safety. And it’ll help you understand how individual and collective knowledge can grow when you admit what you don’t know.

Why take this course? Whether you’re trying to shorten a mythological voyage or pursuing innovation in the workplace, you need to avoid echo chambers. This course will help you see why they’re so damaging. And it’ll show you how to overcome them and collaborate with a wide range of people, including those with different views to your own.

By the end of this course, you’ll be able to: Recognise the importance of admitting when you don’t know something, so you can reinforce psychological safety for yourself and your colleagues Understand how being open about gaps in your knowledge will develop your understanding and the collective intelligence of your organisation

By the end of this course, you’ll be able to: Recognise the dangers of echo chambers and how they undermine psychological safety and innovation in the workplace Understand how echo chambers can be avoided, so you and your organisation can benefit from diversity of thought

Seat time: 5 mins

Seat time: 5 mins

Full course info

Watch the trailer

Full course info

Watch the trailer

Psychological Safety Collection Championing Others

Addressing a Blame Culture

Why take this course? Whether you’re leading a mythic army to victory, or supporting a talented colleague, championing others improves everyone’s chances of success. This course will explain how actively creating opportunities for others leads to the creation of a psychologically safe workplace for all.

Why take this course? We’ve all been blamed for stuff, and we’ve all put the blame on others at some point in our lives. It’s not a nice feeling. This course is for people who want a more-positive, blame-free work culture. It’ll show you how to identify a blame culture and take steps to get rid of blame culture in the workplace.

By the end of this course, you’ll be able to: Recognise how championing others contributes to the creation of a psychologically safe workplace for all

By the end of this course, you’ll be able to: Identify a blame culture to move towards less-toxic ways of working Take steps to eliminate blame culture to create a more psychologically positive, responsible, and accountable workplace

Seat time: 5 mins

Seat time: 10 mins Full course info

Watch the trailer Full course info

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Safeguarding Collection Contains 11 courses. Assessed. IOSH Approved.

A collection that raises awareness and helps you take action on tough subjects We’ve all got a part to play in the health, well-being, and human rights of those who are most vulnerable from abuse. Whatever your role in the lives of people who are differently abled, children, or the elderly, our collection of expertly curated safeguarding courses are perfect for raising awareness and helping you tackle these tricky topics. All courses have been researched thoroughly, then vetted by subject matter experts in the field, so you can be sure of their high quality.

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Approved training provider 4206

Safeguarding Collection Basic Safeguarding Awareness

FGM

Why take this course? This course is for anyone who wants to better understand safeguarding and abuse, but especially people who work in education, health, social care, policing, or another field which involves children or vulnerable adults. You might not be on the ‘front line’ in these sectors, if you have a cleaning, administrative, or maintenance role for instance. But you should still be aware of your safeguarding responsibilities.

Why take this course? FGM is a very serious and difficult problem that you may come across as part of your safeguarding responsibilities. And because of its seriousness, it’s vital you understand the impact of FGM and how to safeguard the physical and emotional well-being of girls at risk. This course looks at FGM, and how it should be handled. It’s suitable for health professionals and anyone who works or volunteers with female children and teenagers.

By the end of this course, you’ll be able to: Explain what is meant by abuse Identify factors that put people at high risk of abuse Recognise key safeguarding principles for protecting people from harm Seat time: 10 mins Full course info

By the end of this course, you’ll be able to: Explain FGM and the physical and mental health impacts Identify female children and teenagers who are at risk Seat time: 15 mins

Watch the trailer

Full course info

Watch the trailer

Creating a Safeguarding Culture

Neglect

Why take this course? Safeguarding is a vital part of protecting people from harm, but it can be a tough subject to tackle because it’s difficult to talk about. This course is for leaders who are interested in establishing an effective culture of safeguarding in their workplace. Understanding your safeguarding responsibilities will help you take practical steps towards providing valuable support to the people you work with.

Why take this course? This course is for people who want to better understand the issues surrounding neglect. If you work in a field that involves children and vulnerable adults, such as education, health, social care, or policing, this is a vital issue to be aware of.

By the end of this course, you’ll be able to: Explain why a safeguarding culture is necessary Describe the safeguarding responsibilities at all levels of an organisation Identify the measures that establish a safeguarding culture Seat time: 15 mins Full course info

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By the end of this course, you’ll be able to: Explain the different types of neglect Identify the risk factors and impacts of neglect Recognise some key warning signs of neglect Seat time: 15 mins Full course info

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Managing a Safeguarding Disclosure

Types of Abuse

Why take this course? For victims of abuse, telling someone about it is a big step. But it’s the first step to them getting the help they need. So, knowing how to support someone when they decide to make a disclosure is a vital part of safeguarding. This course is for people who work with children or vulnerable adults, or anyone else who wants to be approachable and supportive to victims of abuse.

Why take this course? Everyone has the right to live in safety, free from abuse and neglect. But abuse does happen, and it can happen anywhere, to anyone. But children and vulnerable adults are especially at risk. This course is for people who want to better understand the complex topic of abuse and safeguarding. If you work in education, health, social care, policing, or any other field that involves children and vulnerable adults, it’s vital to be aware of the different types of abuse and the warning signs to look out for.

By the end of this course, you’ll be able to: Recognise how to support people’s feelings so they feel safe and comfortable talking about abuse Identify appropriate responses for a safe disclosure Demonstrate how to record and report a disclosure effectively Seat time: 15 mins Full course info

By the end of this course, you’ll be able to: Explain the main categories of abuse Identify specific types of abuse and abusive situations Recognise some key warning signs of abuse Seat time: 15 mins

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Helping People Stay Safe Online

Prevent

Why take this course? This course outlines the dangers and risks of sharing information online, so you can identify the warning signs and take steps to make sure vulnerable people are protected from harm. It’ll help you to recognise potential scams and identify which data is safe to share. And it also looks at cyberbullying – what it is and how to manage it if it does occur. Not IOSH Approved

Why take this course? While anyone is at risk from radicalisation, children, teenagers and young adults are particularly vulnerable. This course is suitable for parents, carers, teachers and anyone who works or volunteers with children and young people. It will help you to spot the signs and take steps to prevent radicalisation from taking hold.

By the end of this course, you’ll be able to: Recognise potential scams Identify which data is safe to share Manage cyberbullying, if it occurs Seat time: 15 mins Full course info

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By the end of this course, you’ll be able to: Explain Prevent and its role in helping people avoid being drawn into terrorism Identify children and young adults who are at risk from radicalisation Demonstrate safeguarding procedures to protect vulnerable individuals Seat time: 15 mins Full course info

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Approved training provider 4206

Safeguarding Collection Whistleblowing Why take this course? Everyone working with vulnerable people needs to understand how whistleblowing can help to protect those people from harm, while ensuring organisations run safely and effectively. This course will help employers and employees understand how important whistleblowing is to safeguarding children and vulnerable adults against harm.

By the end of this course, you’ll be able to: Define whistleblowing and its effects within and external to your organisation Choose the proper way of raising a concern (anonymously or openly), taking into account the impact and effect of each Demonstrate understanding of raising a concern internally or externally and reporting malpractice to a relevant regulator or external body Seat time: 15 mins

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Understanding & Identifying Patterns of Grooming Why take this course? This course is for anyone who wants to improve their safeguarding awareness skills, particularly people whose work might bring them into contact with children or vulnerable adults who could be the victims of grooming. Being able to spot the signs early can be the most effective way of preventing some of the worst types of abuse.

By the end of this course, you’ll be able to: Identify patterns of grooming Recognise warning sign behaviours in a child or vulnerable person Help vulnerable people be more aware of unsafe situations Respond to potential grooming situations regulator or external body Seat time: 15 mins

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Introduction to Safer Recruitment Why take this course? If you work with children or vulnerable adults, you have a duty of care to safeguard them against harm of any kind. Making sure your organisation embeds safer recruitment principles at every step of the process will help you to contribute to an environment in which the safety of vulnerable people is always a priority.

By the end of this course, you’ll be able to: Describe the main principles of safer recruitment and how they contribute to safeguarding, in line with statutory guidance Define the different levels of criminal record check available to prevent unsuitable applicants from being appointed to work with vulnerable people Identify the requirements of a safer recruitment policy statement to clarify recruitment procedures designed to safeguard vulnerable adults and children Seat time: 15 mins Full course info

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Approved training provider 4206

Sales Collection Contains 8 courses.

Level up your sales skills Whether you’ve got the patter or not, selling effectively is a skill that anyone can learn, with the right kind of training. Thankfully, you and your team can up your sales skills with our brilliant bitesize courses. Our sales skills collection engages with learners, whether on the office or remotely, giving them the tools they need to improved their sales game. Result? Increased revenue and happier, motivated employees.

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Sales Collection Using Rapport

Understanding the Customer

Why take this course? This course is for anyone who needs to build relationships as part of their job, or improve their sales techniques. Being able to use rapport will help you to establish and maintain customer relationships, and encourage sales.

Why take this course? This course will benefit anyone who deals with customers. You’ll be able to gain knowledge about your customers and use that knowledge to identify their needs. Understanding the customer is the key to great customer service and the foundation of making successful sales.

By the end of this course, you’ll be able to: Define what rapport is Explain why rapport is important Implement rapport-building tips

By the end of this course, you’ll be able to: Identify who your customers are Recognise what your customers need Be able to use a variety of methods to conduct customer research

Seat time: 10 mins

Seat time: 10 mins

Full course info

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Full course info

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Remote Selling

Selling in a Digital World

Why take this course? Remote selling is becoming more and more commonplace; we’ve all had to adapt in recent times, and thanks to modern tech, we’ve been able to do it well. Working remotely has many benefits for businesses, their salespeople, and customers too, that you might not be aware of. If you want to find out how to do it right, this course is for you.

Why take this course? If you work in sales, or you’re a business owner who wants to make the most of digital marketing and e-commerce, then this course is for you. With so much useful tech to help you boost sales, adapting to a digital world makes sense for a business now more than ever. Time to take that 1st step into the digital world.

By the end of this course, you’ll be able to: Identify the benefits of remote selling Create the ideal working environment in your home Use best practices to increase your sales

Seat time: 10 mins

Seat time: 10 mins

Full course info

By the end of this course, you’ll be able to: Build trust with your customers as an online seller Use digital tools and analysis to your advantage Offer exceptional customer service online

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Presenting with Confidence

Sector Knowledge (Verticals)

Why take this course? Everyone will need to give a presentation at some point. So, it’s best to be prepared. This course will show you why it’s important to do it confidently, and how you can go about doing it, so you can get out there and really wow your audience.

Why take this course? If you work in sales, it’s likely that you’ll regularly answer questions about your products and sector. So, this course is for you. It’ll show you why learning all there is to know about your sector is important, help you identify ways to learn more, and explain how to apply these techniques so you can learn about your sector.

By the end of this course, you’ll be able to: Recognise the importance of presenting confidently Identify methods to improve confidence when presenting Present confidently using a range of techniques

By the end of this course, you’ll be able to: Identify key knowledge needed about your sector to improve sales Use appropriate techniques to effectively obtain information on your sector to improve sales Use competitor analysis to identify and promote your USPs and overcome competitor objections

Seat time: 10 mins

Seat time: 10 mins

Full course info

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Full course info

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Maintaining Commitment - Closing the Sale

Building Your Brand on LinkedIn

Why take this course? This course is for salespeople who want to be at the top of their game. It’s important to understand that how you present yourself and communicate with customers makes the difference between closing that sale or not. Learning these techniques will help you become the best salesperson you can be.

Why take this course? This course is aimed at anyone who’s eager to get ahead in their chosen career. LinkedIn is a great platform to sell yourself to potential employers or just to make connections in the same field that you work in. If you look your best on LinkedIn, they’ll notice. Let’s take a look at how you can get ahead.

By the end of this course, you’ll be able to: Identify opportunities to create and build relationships with your customers from the start Provide an incentive for the customer to secure a purchase with you Secure commitment for the long term to ensure repeat customer satisfaction

By the end of this course, you’ll be able to: Determine your brand – how you want to be perceived by your peers, clients, and potential employers Build a network of connections with other users in your field to maximise brand awareness Utilise LinkedIn’s tools and features effectively to support your brand image

Seat time: 10 mins

Seat time: 10 mins

Full course info

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Full course info

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Soft Skills Collection Contains 27 courses.

Soft skills to help enact positive behavioural change Everyone wants a highly skilled, motivated workforce, and this collection can help provide that. It’s a group of what we think every organisation should have as standard when it comes to development and culture change. This collection helps individuals enact behavioural change, with courses that challenge the learner to upskill. These skills include time management, effective decision-making, and how to have an honest conversation. Basically, it’s extremely useful for creating high-performing teams and empowering people to develop themselves.

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Soft Skills Collection Conflict Management

Change Management

Why take this course? Happy staff are productive staff. When you all work together to eliminate conflict within the workplace, your business can continue to flourish. Conflict can have a detrimental effect on productivity and morale, so it’s best to sort it out quickly and effectively. Whether you’re someone who works in HR, a Learning & Development (L&D) role, or are in a position of authority, you’ll find this course useful. It’s only a few minutes of your time, but it could potentially save you many hours of conflict resolution meetings in the future. So, the pay-off is pretty big.

Why take this course? Change management is a process which helps to ease transitions within an organisation, specifically aiding the people involved in that change. That might be you, your employees, or your colleagues. Getting to grips with this stuff is an essential part of business and deserves attention, even if your business isn’t in any obvious or immediate peril. Be complacent at your own risk. You’ll particularly benefit from this training if you’re a manager, but even if you don’t have a direct management role, learning about how to cope with change is useful to help yourself and others adapt along with your business.

By the end of this course, you’ll be able to: Handle conflict at work Accommodate different personality types Prevent conflicts from occurring Seat time: 15 mins Full course info

By the end of this course, you’ll be able to: Understand the essential steps for effective change management Foresee the consequences of poor change management Cope with those big changes Seat time: 10 mins

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Time Management

Creating a Coaching Culture

Why take this course? When it seems like there just aren’t enough hours in the day, it can be daunting to say the least. But in many cases, this is a problem that can be resolved without additional resources. Taking this course is a great way to give you the skills you need to make the most of your working day. All you need to do is find the short amount of time you’ll need to take it. Whether you manage a team, are someone that works within a team, you’re self-employed, or just a busy person that feels like they always have a million things to do at once, you’ll benefit from taking this course.

Why take this course? Whether you’re a manager or someone working their way up the ranks, it’s important to at least have a knowledge of what a coaching culture is because of the great benefits that culture can bring to your business. This would be of particular use to HR staff or people in a Learning & Development (L&D) role.

By the end of this course, you’ll understand: The importance of managing your time effectively Tips to improve your productivity How to prioritise all your tasks

By the end of this course, you’ll be able to: Understand what we mean by a ‘coaching culture’ and why it’s important The benefits of fostering a coaching culture in your business Becoming a good coach - using this how-to guide

Seat time: 10 mins

Seat time: 10 mins

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With the knowledge from this short course, you can help grow and nurture the talent at your disposal. Only then can you develop effective coaching strategies and cultivate a strong workforce.

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Emotional Intelligence

Speaking up for yourself

Why take this course? Whatever your role, you’ll find that developing your emotional intelligence is a key life skill. We could all benefit from refining our EI, because it’s something we use every day. Better EI will help you control your emotions appropriately, which in turn will enhance your career and personal life, and help make you a more wellrounded person. Being emotionally intelligent will help to open doors and defuse potentially difficult situations, such as times when cooler heads need to prevail.

Why take this course? Everyone, no matter how confident, can recall a time when they wish they’d spoken up. Most of us have also been in a situation where we’ve spoken up and found it didn’t go well. But that shouldn’t stop you from upgrading this useful skill. This course can help you identify when to speak up and how to do it effectively.

By the end of this course, you’ll be able to: Understand emotional intelligence Know the benefits of becoming more emotionally intelligent Use emotional intelligence to become an effective leader

By the end of this course, you’ll be able to: Identify the risks and benefits of speaking up Explore the skills required to speak up effectively Develop an approach to speaking up respectfully Seat time: 10 mins

Seat time: 10 mins Full course info Full course info

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Effective Decision-Making

Influencing, Persuading and Negotiating

Why take this course? Learning how best to make effective decisions can help to enhance your career as well as improve your personal life. Understanding the consequences of your decisions and the reasoning behind them will force you to give them proper consideration and help you remove doubt. If you’re in a position of authority, or simply someone who is indecisive, looking to improve your skills and climb the ladder of success, you’ll benefit from this course.

Why take this course? This course is for everyone. Literally. Because we can all benefit from being able to influence, persuade, and negotiate more effectively in work. You’ll see the benefits of influencing, persuasion, and negotiation and learn how to do all three as well as a Mega-City One judge.

By the end of this course, you’ll be able to: Understand what goes into making a decision Apply reason and intuition in your decision-making Overcome problems that might affect your decision-making

By the end of this course, you’ll be able to: Recognise the benefits of influencing, persuading, and negotiating in the workplace Identify ways to influence or persuade others and negotiate successfully Demonstrate influencing, persuasion, and negotiation skills to reach mutually beneficial agreements Seat time: 10 mins

Seat time: 10 mins Full course info

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Soft Skills Collection The Power of Storytelling

Communication Skills

Why take this course? Whether you are leading your company from the top or working your way up, learning how to tell stories effectively can bring great benefits. Even if you aren’t learning for work, with your new-found set of skills you’ll be able to give your kids the best bedtime stories ever!

Why take this course? As your career progresses, so does the need for great communication skills. If you’re looking to upskill and develop excellent communication skills at work, this is the course for you. You’ll learn about the core skills you need, when to use them, and how to perfect your own skills over time.

Storytelling is an essential communication tool. Use it correctly and you can make complex data accessible, bring a team together, and shape organisational culture with compelling narratives and other great benefits.

By the end of this course, you’ll be able to: Recognise essential communication skills and when to use them to build rapport and ensure clear understanding Plan to improve your communication skills through deliberate practice, ensuring you demonstrate continual development.

By the end of this course, you’ll be able to: Try out the benefits of powerful storytelling Improve your basic storytelling skills Use storytelling to build relationships Seat time: 10 mins Full course info

Seat time: 10 mins Full course info

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Collaborative Problem-Solving

How to Have an Honest Conversation

Why take this course? It’s beneficial to understand the importance of collaborating with others to get some problems solved. It’s nice to get a fresh perspective on those sticking issues, and whether you’d like to admit it or not, most people are brimming with ideas that could help. You might not even have to accept their ideas, but a combination of views can often solve a problem. Any professional should consider learning this invaluable information, whether they work in a team or prefer (or are required) to work alone.

Why take this course? This course will help you to understand why you need to have honest conversations and what might happen if you don’t. Early intervention will help your work and life relationships. It will make difficult conversations easier to have, improve the outcomes of them, and reduce stress and anxiety. If you’ve ever had an honest conversation and it hasn’t gone well, then you should definitely take this course. It’s the dialogue that opens doors!

By the end of this course, you’ll be able to: Recognise the differences between collaboration and working independently Identify the benefits of collaboration at work Describe how to set differences aside for the greater good

By the end of this course, you’ll be able to: Understand why we need honest conversations Know how to have an honest conversation Deal with fear and discomfort

Seat time: 10 mins

Seat time: 10 mins

Full course info

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Full course info

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Personal Productivity

Turn off Work Thoughts during Free Time

Why take this course? Working without good personal productivity is a bit like renting. Sure, you get to live in the property, but that money would be better spent on a mortgage. You’ve got the ability to improve yourself but if you’re exerting all your energy getting less done, you won’t feel the benefit of your labour. It’s time to make your time work for you. Whether CEO or self-employed, it doesn’t matter. If you’re interested in improving your career or simply gaining time so you have a better work/life balance, then this is a few minutes well spent.

Why take this course? This course is useful for everyone, because learning to rest and relax outside of work is important for both physical and mental well-being. It’s also essential if you want to perform well in your role. So, mute your notifications and learn how to switch those work thoughts off to make your free time really count.

By the end of this course, you’ll be able to: Identify how to maximise your personal productivity Recognise the benefits of improving your personal productivity Explain why personal productivity is important to your business

By the end of this course, you’ll be able to: Explain why people struggle to turn off work thoughts during their free time Recognise why boundaries between work and leisure time are important Implement strategies to transition from work mode and avoid rumination Seat time: 10 mins

Seat time: 10 mins Full course info Full course info

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Being Your Best Self

Dare to Disagree

Why take this course? Whether you’re a leader of others, or just looking to improve your work performance, this course will help you bring your best self to work. Using positive triggers in your work life and embracing failure as an opportunity will help you be your very best self.

Why take this course? Being able to disagree productively is a useful skill for everyone to learn. This course will show you how to recognise anxieties that could cause disagreements, understand how cognitive dissonance and bias shut down reasoned debate, and disagree productively in the workplace.

By the end of this course, you’ll be able to: Identify positive triggers or things that bring out the best in you Incorporate positive triggers into your work life Explain how to use failure as an opportunity to learn

By the end of this course, you’ll be able to: Identify anxieties that could trigger disagreements Recognise how cognitive dissonance and bias block productive debate Adopt productive disagreement skills in the workplace

Seat time: 10 mins

Seat time: 10 mins

Full course info

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Full course info

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Soft Skills Collection The Power of Passion & Perseverance

The Role of Luck (Taking Risks)

Why take this course? Anyone who has an idea, a dream, or an aspiration – no matter how big or small – will benefit from this course. You’ll learn the advantages of passion and perseverance, recognise how these traits affect others, and see how displaying grit can help make your goals seem more achievable.

Why take this course? Everyone wants to feel lucky. And everyone can benefit from learning how to make the kind of choices that lead to greater success. This course will show you how to direct the winds of chance in your favour.

By the end of this course, you’ll be able to: Recognise the effects of passion and perseverance on others Identify the benefits of passion and perseverance in the workplace Apply passion and perseverance to achieve your goals

By the end of this course, you’ll be able to: Identify potential communications blockers Develop new approaches to clear and effective communications Use active listening to build rapport Improve interpersonal relationships through clear communication

Seat time: 10 mins

Seat time: 10 mins

Full course info

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Redefine your Personal Average - Overcoming Challenges Why take this course? Everybody will benefit from redefining their personal average. It’ll help you find a measure of success that works for you, show you how to apply it, and help you redefine your past successes so you can see where your strengths truly lie.

By the end of this course, you’ll be able to: Identify ways of measuring success that work for you Redefine your past successes to find your new average Apply techniques to help measure your personal progress Seat time: 10 mins Full course info

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Ask for Help Why take this course? Needing help isn’t a sign of weakness. We all need a little help every now and again. And everyone can benefit from overcoming the fear of asking for help, by learning to approach others in a way that’s more likely to be effective. This course will show you how.

By the end of this course, you’ll be able to: Explain why people struggle to ask for help Recognise how asking for help is important Implement techniques to increase the likelihood of success when asking for help Seat time: 10 mins

Full course info

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Dealing with Stressful Situations

Confidence

Why take this course? Everyone can benefit from learning to deal with stressful situations – it’s essential for good mental health. You can’t fully avoid stress (especially if you’re John McClane), but this course will help you take steps to reduce its impact. Understanding how to manage stressful situations will help you achieve a more balanced work and personal life.

Why take this course? Everyone who needs a confidence boost will benefit from this course. You’ll learn how to look, sound – and most importantly – feel more confident. By focusing on your own strengths and the way you present yourself you’ll increase your self-esteem, change the way others see you, and take a positive step towards achieving your goals.

By the end of this course, you’ll be able to: Identify the triggers that cause you stress Choose better responses to stressful situations Implement ways to increase your resilience

By the end of this course, you’ll be able to: Recognise your own strengths Identify ways to speak, look, and act more confidently Choose confident behaviour in real-life situations

Seat time: 10 mins

Seat time: 10 mins

Full course info

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Full course info

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Personal Resilience

Don’t Fail Fast, Fail Mindfully

Why take this course? Everyone will benefit from improving their personal resilience, even if they think they already handle things pretty well. And, thankfully, personal resilience is a skill you can learn. This course will show you how you can improve your personal resilience, by giving you tips and techniques you can apply to your own life.

Why take this course? Having a mindful approach to failure is an important skill to develop. This course will show you how to recognise the positives of failure, help you define a mindful approach to it, and introduce mindfulness techniques you can apply in your day-to-day life.

By the end of this course, you’ll be able to: Understand the importance of personal resilience Identify ways to improve personal resilience Build personal resilience using a range of techniques

By the end of this course, you’ll be able to: Recognise the positives of failing Define a mindful approach to failure Apply mindfulness techniques in your day-to-day life

Seat time: 10 mins

Seat time: 10 mins

Full course info

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Full course info

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Soft Skills Collection Managing and Curating your Network Why take this course? Networking is a vital part of everyone’s life, both inside and outside of work. This course explains the 3 types of networking, when to call on each of them, and how to recognise which type your contacts fit into. And by using the advice in this course, you’ll also be able to identify how each person in your network can help you achieve your goals.

By the end of this course, you’ll be able to: Compare the 3 network types and define situations where each type could be effectively utilised within your field Categorise your existing contacts into the 3 network types to help you successfully identify the areas where they can be most helpful Choose the most relevant contacts from your network to help with specific tasks or problems Seat time: 10 mins Full course info

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Embrace Conflict Why take this course? Embracing conflict in a positive way can be useful for everyone. This course will show you how to identify when dysfunctional conflicts arise, explain the positives of productive conflict, and help you use productive-conflict tools in your working life.

By the end of this course, you’ll be able to: Recognise why dysfunctional conflicts arise Identify the positives of productive conflict Adopt productive-conflict practices Seat time: 10 mins Full course info

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Building & Rebuilding Trust Why take this course? This course is suitable for everyone, and offers practical advice to help you build trust with your colleagues or employees. You’ll also learn the steps to take when trust is broken, so you can go about rebuilding it. You’d have to be barking mad to say no. Trust us.

By the end of this course, you’ll be able to: Identify how and when trust has been broken in a situation and what impact it has on the wider business Build trust with those you work with to improve collaboration and productivity Work to proactively rebuild broken trust using the 7 Steps to Healing to improve morale and motivation Seat time: 10 mins Full course info

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