Important Contact Numbers

Complaint Resolution

Aged Care Quality and Safety Commission (ACQSC)

Free service for anyone to raise concerns about the quality of care or service being delivered to people receiving services subsidised by the Australian Government.

1800 951 822

Association of Residents of Queensland Retirement Villages (ARQRV)

This service protects the rights and interests of residents in Queensland retirement villages. They advocate for residents living in freehold, leasehold or loan/licence units.

0429 098 417

Australian Competition & Consumer Protection (ACCC) Ensures that individuals and businesses comply with Australiancompetition, fair trading and consumer protection laws.

1300 302 502

Airline Customer Advocate (ACA)

Free service to facilitate the resolution of current unresolved complaints about airline services.

1800 813 129

RYAN’S RULE CLINICAL REVIEW

Request this service when you feel that you or your loved one’s health condition is getting worse and you feel you are not being heard. Take this step only after you have spoken to your nurse/doctor, the nurse in charge of the shift or doctor on duty. If your concerns are still not resolved then call 13Health or 13 432 584 and request the review.

13 432 584