Basic Communications at Work A Practical Workshop with James Hyde & Philip Keogh
Understand what interviewers & managers expect of you Get in the right frame of mind: Solve their problem Join in: Sound right for the job, use courtesy & confidence Accept and manage stress: you’re in their world Find and keep your energy & good humour ALL day
1 Oct 2014
01 452 5777
www.nln.ie
Basic Communications at Work A Practical Workshop with James Hyde & Philip Keogh
What to Say on CVs and at Interview Your CV is an ADVERTISEMENT for you: 1. use words that show you solve their skills problem 2. use words that reflect what they find important 3. be direct: short positive statements An interview is about you JOINING their world 1. use words that show AND prove your social abilities 2. don’t be general, be specific about what you can do 3. say things that help their future, not what you want
1 Oct 2014
01 452 5777
www.nln.ie
Basic Communications at Work A Practical Workshop with James Hyde & Philip Keogh
Good Things to Say
Wrong Things to Say
• Good Morning / Hello
• Howya
• Pardon? / Sorry?
• Wha’?
• Oh, this annoys me
• Never swear!
• Excuse me, can I help?
• What the F* are ye doing?
• Can you show me how?
• I didn’t know how to do it
• What time do we finish?
• Can I go home now?
• Can we have a quick break?
• I’m going for a smoke
1 Oct 2014
01 452 5777
www.nln.ie
Basic Communications at Work A Practical Workshop with James Hyde & Philip Keogh
Need more info? Ask your library for a copy of “Bibliotherapy: the power of words” A very useful 4-page guide to further reading, books, websites & more Interested in courses? NLN offers free courses all around Dublin visit www.nln.ie and explore our website or call 1890 283 000 for a no-obligation chat
1 Oct 2014
01 452 5777
www.nln.ie