HRO Newsletter - December 2023

THE DOWNLOAD

Holiday Edition | December 2023

A HIGH-TECH LOBBY MAKEOVER ‘Tis the season for exciting changes at Hyatt Regency Orlando! The hotel is wrapping up 2023 with significant updates to outlet and public spaces.

HRO’s refreshed lobby features two dazzling new multi-media displays. Behind the front desk, a 4K media wall measuring 15,360 x 2,160 inches and made up of 1100 individual LED panels. At the Concierge desk, a waterfall inspired display features wave shaped panels consisting of 400 individual frames.

REGENCY CLUB AND B-LINE DINER UNVEIL NEW LOOK For the reimagining of our 26th floor Regency Club Lounge, HRO worked with Dallas-based firm Murphy Cramer Design. MC Design chose sleek, contemporary furniture and vibrant carpeting to complement the space’s large windows and sweeping city views.

After a three-month renovation, B-Line Diner reopened in November. Mixing the classic and the contemporary, the new design by San Francisco’s RoseBernard Studio incorporates a streamlined layout and classic detailing to enhance the guest experience. New furniture, lighting and art – including a bold accent wall – offer a refreshed color palate. The updated concept also features a brand-new exterior as well as an expanded counter to better facilitate to-go ordering and pick up, and showcase B-Line's large selection of house made desserts.

An additional media wall was installed by the hotel‘s Tower 1 entrance. Regency Foyer boasts 5 new framed screens, each located between ballroom entrances. Hyatt Regency Orlando partnered with Float 4 and The Happy Karma Company on digital art and branded content for all of the new screens. Please connect with us about client branding opportunities!

B-Line Diner

HYATT GLOBAL LEADERSHIP SUMMIT This month, Hyatt’s Global Leadership Summit returned to Hyatt Regency Orlando. Over 1,200 global leaders, general managers, and franchise operators gathered for the four-day meeting. From creative setups/staging to memorable menus and amenity drops, HRO’s event and culinary teams pulled out all of the stops for GLS attendees. #leadingtogether

MARITZ RECOGNIZES HYATT STANDOUTS Twice a year, Maritz surveys more than 200 of its people, asking “Who is your BEST partner to work with?” In its most recent poll, 14 Hyatt Hotel Standouts were recognized – including Hyatt Regency Orlando sales managers Emily Howard and Luke Miller. Congratulations to all of the winners and thank you for all you do for our customers!

CUSTOMER KUDOS: MWT INTERNATIONAL “I have been in the events industry for 22 years. This was one of the smoothest events we’ve managed. We usually have a much longer lead time to plan, but we connected with Chris Pepe only 3 ½ months prior. We made the decision to host at Hyatt because of how responsive Chris was to our needs and requests. He was the first to respond and remained attentive throughout the entire quoting and planning process.

Once we got going, we learned the crucial role that your group housing department played, including Taylor and others…As with any group, we made many changes, requests, and adjustments. Your group housing team had 100% accuracy! This is an incredible accomplishment.

As the event launched, three individuals were always by our side. We appreciate Chantelle, Christian, and Kenneth…always positive, upbeat, and responsive to our needs. They each demonstrated exceptional care and represented the finest hospitality standards. Of course, there is always our favorite, Cornelia.

We recognized that during our event, you were actively managing other events as well. However, you truly made us feel that we were your only client…

You probably don’t sleep much because you were always the first to be there and last to leave. We want to once again express our sincere gratitude and appreciation. Your incredible team all worked well..to pull everything together seamlessly. This was event management at its finest! We look forward to the time when we host another event at your property.”

-- STEVE TOKITA, PRESIDENT MWT INTERNATIONAL