HRO Newsletter - April 2023

THE DOWNLOAD

Q1 Edition | April 2024

NEW TEAM MEMBERS WELCOME

A warm welcome to our new sales team members Maribeth Bagnall and Nicholas Marinkovich!

Part of the Hyatt family for 16 years now, Maribeth joins us from Hyatt Regency Jacksonville, where she spent the last 8 years. This marks her return to the City Beautiful. Maribeth previously served as Associate Director of Sales at Hyatt Regency Orlando International Airport. Remotely based in Raleigh, North Carolina, she is working with Midwest and Mid-Atlantic in-house groups.

ORLANDO AIRPORT UPDATE

Orlando International Airport is officially Florida’s busiest airport. MCO currently offers service to more destinations than any other airport in the state - 111 domestic, 56 international. This year, it is projected to welcome 60.5 million passengers, up from 57.7 million in 2023.

In July, Southwest will move its Florida hub for international flights to MCO from Fort Lauderdale.

Did you know about MCO Reserve? This recently launched complimentary service allows travelers without TSA Pre-Check or Clear to reserve a security time in advance.

Nick comes to HRO from Hyatt Regency Lake Washington. A Pacific Northwest native, he worked in operations at multiple Hyatt properties in the Seattle area before transitioning to sales. Nick will be focusing on small groups with 25-225 rooms on peak.

PHONE A FRIEND CAMPAIGN

Coming soon – Hyatt Regency Orlando’s new Phone A Friend campaign! Look for requests for booking strategy calls with Sheri and Megan for 2024 Key Dates.

June5-8

With resort amenities top of mind for many group customers, we have created a brand-new video highlighting HRO’s leisure offerings.

The video - which also includes rave media reviews – can be found on HRO’s YouTube channel. Scan the QR code to watch!

CUSTOMER KUDOS FOR HRO BANQUET SERVER

Banquet server Tsegayneh Challa is on a roll, receiving two Meeting Planner Recognition awards - from CableLabs (pictured) and the National Business Aviation Association (NBAA)!

“NBAA recognized Tsegayneh as the top tier person who stood out in our hotel, showing authentic hospitality and care,” says HRO Event Planning Manager Stephanie Rodriguez. “The client said that he went out of his way to learn what they liked and needed to be their best!

He found out that one attendee loved ginger ale and had it set at “her seat” in the office every morning right before she arrived.

He also found out that she likes hot chocolate and, again, went out his way to take care of her. It’s the little things that stand out. And more than anything, he did it with authenticity that felt natural.”