General information on cleaning

Congratulations! You have finished laying your new flooring. Your new flexible floor covering has been manufactured to the highest quality standards and will give you long-lasting enjoyment. Follow the recommendations in these instructions to keep your floor looking like new and maintain the factory finish.

Preventative Care

1. Use protective mats WITHOUT A LAYER OF RUBBER by doors that lead outside. This stops sand and gravel getting onto your floor. With all floor coverings, coarse-grained sand is public enemy number one.

2. Attach suitable furniture glides (preferably made of felt) to all pieces of furniture that you place on an elastic floor covering. Furniture glides allow chairs to be moved across the floor easily without any scratches or scuffs. Clean the furniture glides regularly to remove dirt that may have accumulated underneath. For swivel chairs and other pieces of furniture on castors, please use 5 cm wide, nonmarking castor feet (type W). Do not use rubber rollers. For office swivel chairs or other wheeled furniture, use wide, non-marking, soft double swivel castors compliant with DIN EN 12529. Floor protection mats should be used in areas that are subject to heavy wear (desks etc.).

3. To keep your floor looking great, clean it at least twice a week using a broom, dust mop or vacuum cleaner, more often if it gets a lot of use. Do not use household anti-dust cleaners as they may make the floor slippery or damage the surface. Just give the floor a clean with a dust mop or broom as often as you need to.

4. Protect your floor from damage by pets with uncut claws. They may scratch the surface badly. The same applies to high-heeled shoes that do not have appropriate heel protection or objects and furniture with sharp edges.

5. Protect your floor from prolonged exposure to sunlight. Use curtains or blinds during the period of strongest sunlight to prevent direct sunlight from reaching the designer flooring. Most floor coverings are sensitive to constant, strong sunlight. To avoid an uneven appearance, move any existing strips of carpet to a different location every so often. High temperatures (> 60 °C for SPC flooring, > 32 °C for vinyl/susify flooring) will damage vinyl designer floor coverings. The use of air conditioning should be considered in empty buildings. If indoor temperatures are below 10 °C or above 35 °C for an extended period, this will damage your design floor when combined with strong, direct sunlight and may lead to fading of the pattern, bowls, corrugations or loosening of the joints.

6. DO NOT use a steam cleaner on the floor coverings, as this may cause permanent damage to the flooring and invalidate your warranty claims.

Tip

To avoid dirt from driveways or parking areas, always use NON-stick or rubberised floor mats in entrance areas. You should use special accessories for hard surfaces when vacuuming your floor.

Regular Care

1. Only use a high-quality liquid cleaner that is suitable for PU-coated floors for care and cleaning. Ensure correct use in terms of applicable regulations as indicated on the product label. Hand wiping may be required to remove stains from tricky areas. Sweep or vacuum the designer flooring before each cleaning so that any loose dirt or particles are removed. We advise against using all-purpose cleaners, as they often contain abrasive powder or oily soaps.

2. Normal household dirt can be cleaned with a designer flooring cleaner as described in the product's instructions. Stubborn stains and spilt liquids may need to be cleaned by hand. Sweep or vacuum your designer flooring before cleaning to remove loose dirt and particles. For best results, you should avoid using combined cleaning and care products.

3. Food stains should be removed as quickly as possible and cleaned using a high-quality cleaner suitable for designer flooring.

4. Do not use cleaning cloths or cleaning utensils that contain micro-fibres. These are abrasive and frequent use of these will make the PU surface rougher.

5. If the scratches are caused by normal household use and are thin but not too deep, all you need to do is clean the affected surfaces, wash them with water and treat them after drying with a cleaning and sealing agent suitable for PU-coated surfaces. Then the surface will shine like new again.

6. Damaged panels may need to be replaced if your floor has unusually deep scratches.

7. Only mats made of vinyl (PVC) or cotton should be used as floor mats / floor protection mats for e.g. dirt traps, office chair castors etc. Rubbercoated mats are unsuitable and may cause a chemical reaction, discolouration and detachment of the protective layer.

8. DO NOT USE WAX POLISH ON YOUR DESIGNER FLOORING! The surface is very dense and nonporous; this means that the wax cannot penetrate, but accumulates on the surface and leads to yellowing and the accumulation of dirt. The impermeability and robustness of the PU surface of the designer flooring provides the required protection against wear and dirt.

9. There is no need to panic If your flooring has been exposed to excessive amounts of water due to flooding. Vinyl is waterproof! Just use a water vacuum cleaner or other device to remove the water as quickly as possible and ventilate the room. You should place a dehumidifier in the room immediately to get the humidity back to normal levels. Do not dry the room beyond the normal level of humidity that was present beforehand.